director food and beverage or sales manager or restaurant manage

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Lisa Marie Norcross Objective Seeking a career opportunity where I can utilize my skills, knowledge and experience and learn and grow with the company.

Experience * Dedicated manager with a strong work ethic and the ability to build lasting gu est relations. * Experienced in operations management, sales, budget development, business plan ning, staffing and cost control. * Able to motivate employees to perform to their maximum potential. * Exceptional organizational and planning skills; flexible; enjoy new challenges . * Highly strategic, capable of seizing opportunities in emerging markets with th e demonstrated ability to evaluate, plan, and implement change throughout the or ganization 10/09 - Present HCA/Medical City Dallas Hospital Dallas, Texas Team Leader, Patient/Customer Service Accountable for maintaining the highest standards for the Food & Nutrition Depar tment. Continually provide an intense focus on the continuing development of all team members and maintaining patient/customer satisfaction. Responsible for quality assurance and accurate patients/customers orders. Developed effective cost controls on food and labor productivity. 05//02 - 02/09 Brinker International, Chili's Dallas , Texas General Manager * P&L management experience and a strong financial acumen and reporting to Area Director. * Created detailed budget for the various operations, tracked actual expense and reviewed exceptions. * Have proven to meet or exceed the results set by corporate office. * Responsible for all aspects of this full service, fast paced restaurant with a n emphasis on providing exceptional customer service. * Accountable for all restaurant operating results, with an emphasis on meeting budgeted goals. Proven track record of increasing sales by providing outstandin g customer service, quality products, and implementing all local store and natio nal marketing campaigns. * Accountable for maintaining the highest standards for the unit. Continually pr ovide an intense focus on the continuing development of all team members and mai ntaining guest satisfaction. * Trained and managed several line managers and created operational guidelines. * Proficient in all areas of management including purchasing, receiving, invent orying, scheduling, daily, weekly, and monthly accounting, use of the micro syst ems and sufficiently being able to evaluate current trends and conditions and ma king the necessary adjustments for what is best for the restaurant. Accustomed to a fast paced, high-energy atmosphere. * Developed valuable employee relations initiatives and spearheaded special even ts to improve employee relations and morale. 06/98-05/02 Katin Corp. DBA. I-Hop Dallas, Texas General Manager * Responsible for all aspects of this full service, high volume, certified train ing restaurant with an emphasis on providing outstanding customer service. * Accountable for all restaurant operating results, including, but not limited t o ordering, budgeting, management of staff, profit and loss and variances. * Created training program for new and existing employees, resulting in improved

productivity. * Accountable for maintaining the highest standards for this certified training unit. Responsible for the training of all manager trainees in the Dallas market while successfully overseeing 75+ managers through the I-Hop training program. Provided a high focus on the continuing development of all staff members. * Proficient in all areas of management to include purchasing, receiving, inven tory, scheduling, daily, weekly, and monthly accounting and other management dut ies. 02/96-06/98 Silver Springs Attractions Ocala, Florida Assistant Manager * Responsible for ordering, purchasing, receiving, inventory, scheduling, and al l accounting procedures for this high volume entertainment retail venue. * Accountable for planning, coordinating, and executing all catering events incl uding corporate outings and weddings. Responsible for purchasing, receiving, an d inventory of all food and beverage products for events. 09/91-02/96 Wal-Mart Ocala, Florida Supervisor * Responsible for providing exceptional customer service while maintaining adequ ate inventory levels through proper purchasing and receiving in designated depar tments. Accountable for all operations within assigned department.

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