Director of Operations or Operations Manager

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Director of Operations, Operations Manager with 20 years experience looking for a Executive position.

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DONALD BROOKS Cell 337-591-3804 [email protected] PROFESSIONAL SUMMARY Proactive, resourceful Operations Manager and Paramedic with 20+ years experience in healthcare administration, EMS, occupational health, safety, remote medicine, case management, conflict mediation and more. Substantial expertise in the oil, gas and industrial service sectors. Subject Matter Expert to organizations such as Chevron, Tetra Technologies, ExxonMobil and Stonewall Jackson Hospital. Over 10 years as Fire Paramedic at Chicago Fire Department. * Solutions-driven strategist with a talent for accurately assessing complex situational challenges and transforming a vision into actionable project plans. * Seasoned executive resource whose capabilities transcend operational boundaries. Broad skills include budgeting, staffing, process improvement, regulatory compliance, benchmarking, training, revenue generation, marketing and project management. * Exemplary team leader, managing change, mitigating risk, resolving conflict and delivering outstanding results in multicultural, offshore and high-risk environments. PROFESSIONAL TRAINING Critical Care Paramedic (CCREMT-P), National Registered Paramedic, DATIA Certified Professional Collector & Trainer, Behavioral Based Safety, Job Safety Analysis, BAT (Breath Alcohol Trainer); H2S Technician and Instructor, Haz Com,Remote Medical Program, Flight Paramedic, Incident Investigation, Incident Command/Hospital Command, NAEMSE Member (080445), EVOC. Rig Clerk, EVOC PROFESSIONAL EXPERIENCE INOTEK SAFETY, Houston, TX; 06/2010 - Present OPERATIONS MANAGER Recruited to establish a Medical Services Division in fastgrowing company whose clients include major companies such as ExxonMobil, Shaw Group, BAE, Marathon and Veolia Environmental Services. KEY ACCOMPLISHMENTS: * Within 5 months, created a vision for occupational and medical services expected to generate $5.4MM in revenue in 2011. * Implemented infrastructure that included marketing/sales materials (Web-based and hard copy), comprehensive market research, training matrix and compliance (internal and government reports/spreadsheets). * Built a sizeable recruiting pool and developed in-house telemedicine program. * Acquired profitable new partnerships, including a top US hospital and trauma center. * Invited to sit on panel contributing to development of NOSAC recommendations regarding medical standards for the offshore oil and gas industry.

TOTAL SAFETY, Houston, TX; 04/2008 - 05/2010 EMS MANAGER; 2 years 1 month Devised turnaround strategies for a fragmented EMS Service to become a national line of business servicing the oil and gas industry. Worked across all lines of business and internal/external customers to achieve a common goal. Accompanied account managers on sales calls to discuss clients' medical management needs. Personally handled any conflict that arose between client managers and internal staff. Teamed with clients, attorneys, managers and medical staff to ensure HIPAA compliance. KEY ACCOMPLISHMENTS: * Positioned firm to have a major footprint, growing revenue from $200K to $4.5MM. * Increased paramedics from 4 to 24; mentored team and drove continuing education efforts for medics to stay competitive and reduce costs/accidents. * Secured $2.5MM contract with International Alliance Group after presenting comprehensive proposal to their Senior Management Group. * Trained and coached sales force on new business line. * Streamlined operational processes and created inventory and tracking controls. * Slashed cost of medical package by 45%. * Completed inventory project achieving 100% compliance. * Always met clients' acute staffing needs on locations and projects. * Developed advanced paramedic program to improve remote medical care. WORKCARE, INC., Anaheim, CA; 07/2007 - 04/2008 OCCUPATIONAL HEALTH PROJECT MANAGER; 9 months Supplied leadership and oversight of projects ranging from technology implementation and policy and procedure development to site audits, RFP evaluation and paramedic training. Clients included Rio Tinto MinesBorax and NASA (member of 2-person team evaluating medical request for services). KEY ACCOMPLISHMENTS: * Led paramedics in on-site audit at largest Borax mine in the US. * Developed policies/procedures for on-site and remote medical care, including breach of medical protocol, pharmaceutical policy, patient care reporting, drug testing, ethics and behavior, scene management and telemedicine guidelines. * Set up business model to be scalable, repeatable and maintain volume. * Designed and wrote 20+ forms for daily reporting, clinic tracking, inventory control, equipment inspection, case management, crew changes, medical waste disposal, narcotics log, emergency response incident, orientation, treatment algorithm, etc. * Presented seminar on weapons of mass destruction at a national HR conference. SECORP/ENTECH, Lafayette, LA ; 2005 - 2007 OFFSHORE PARAMEDIC/H2S TECHNICIAN; 2 years Provided critical support to oil and gas customers, including training, H2S and air service, remote medical

care, emergency services, night safety and rental equipment. KEY ACCOMPLISHMENTS: * CHEVRON: Built and managed a medical site after Hurricane Katrina with 250 workers. On a daily basis evaluated environmental and personnel conditions, health/hygiene and hazards. Treated illnesses/injuries and facilitated medical evaluations. > Suffered no fatalities and prevented disease spread through water testing, food monitoring, personal sanitation procedures and chemical control treatments. > On-site medical resource for over 45 days with no relief. * Thoroughly inspected and maintained H2S systems on large drilling and production platform, including sensors, compressors and breathing devices. Conducted H2S training classes and managed 24/7 personnel evacuation lists. * Performed daily maintenance of SCBA and breathing devices for 130 units. PRIOR EXPERIENCE 1981 - 2005 Transport Paramedic, Stonewall Jackson Hospital, Lexington, VA Offshore Paramedic, ENTECH, Lafayette, LA Healthcare Administrator, Medcor- Heavy Industry (scrap metal) Cardiac Monitor Technician, Meriter Hospital, Madison, WI Fire Paramedic, Chicago Fire Department (nominated for Award of Valor) TECHNICAL SUMMARY PC/SOFTWARE: Windows, MS Office Suite, PowerPoint, DIMS, Well View, Macintosh EQUIPMENT: Cross Vent III, Eagle Vent, EZ IO, Rauch Quick Trach, Zoll M Series, Mini-Med Pump, Life Pak 12, MRL, Pro Pac, Pressure Infuser, Extrication devices. Communications equipment and radios, SCBA, MSA gas detection devices, Compressors, Cascade Systems, Life Saving Equipment, NORM monitoring, and Confined Space Rescue Equipment PROFESSIONAL CERTIFICATIONS HS&E: Safe Gulf, HAZWOPER, Rig Safety and Training Technician, TWIC Lock Out Tag Out, Confined Space Entrant/ Attendant, Fall Protection, Haz Com, H2S Training, Water Survival (Huet), DATIA Collector/Trainer, BAT, EMS: ACLS, PALS (expired) & BLS Instructor, Remote Medical Specialist, PHTLS, Medic First Aid/AED/CPR Instructor, EVOC, Critical Care Paramedic, Remote Medical Paramedic, Louisiana Licensed Paramedic, National Registered Paramedic EDUCATION Concordia University B.A., Health Care Administration, expected 01/2011 University of Iowa and Loyola Hospital Critical Care Transport Paramedic/Paramedic Training Program

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