Director or Manager or Supervisor or Assistant manager or Lead
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MICHAEL A. GOLD 3267 CHESTNUT OAKS DR. MARIETTA, GA. 30062 404-593-3289 [email protected] OBJECTIVE I am a young eager professional who can offer strong qualities of leadership, problem solving, and both interpersonal and technical experience. I am looking for a growth oriented position in which I can use my experience and abilities to further the goals of the organization and provide an opportunity for me to grow with the company. My areas of expertise are in management, customer service, s ales, shipping and warehouse logistics. Personal qualifications include loyalty , hard work, and enthusiasm. I am a quick learner and natural problem solver wh o can work in a fast paced and challenging environment. WORK EXPERIENCE 04/12/2004 - 11/11/2010 Atlanta, Ga. Director of Operations/General Manager (Automotive Parts Purchase and Resale) MKD Group, LLC.
Organizing and implementation of policies, processes & warehouse logistics inc luding inventory management, shipping & receiving (wholesale & retail), returns & exchanges and payment proce ssing Management and supervision of employees including training of staff, interview ing & hiring recommendations, scheduling, and daily processes Oversight of customer service department including answering questions online and over the phone regarding various aspects of automotive parts, customer conce rns, vehicle fitment & application information, shipping related questions, stock availability, etc. Other duties include evaluating manifest inventories for acquisitions, identif ying various automotive parts and photographing them for database, gathering and processing vehicle data for internet listing, creating Internet listings, organization of all shelves & stocking & filing of all invoices 09/04/2002 - 04/01/2004 Atlanta, Ga. Aquatics Expert Customer service and support in a fast paced retail environment Oversaw all ordering of fish, reptiles and aquatics supplies Maintained and serviced all aquarium & terrarium systems 12/11/2000 - 06/19/2002 Atlanta, Ga. Pharmacy Manager Concord Inc. Petco Inc.
Customer service including customer relations, answering questions regarding m edicine or other problems and basic
patient counseling Sales and service including interfacing with doctors and other medical profess ionals, dispensing medicine, compounding medicine, prescription filing-logging and product ordering-stocking EDUCATION Oregon State University College of Science and Technology; Biology Major. Com pleted 2+ years with emphasis on Science and Math. REFERENCES AVAILABLE UPON REQUEST
Organizing and implementation of policies, processes & warehouse logistics inc luding inventory management, shipping & receiving (wholesale & retail), returns & exchanges and payment proce ssing Management and supervision of employees including training of staff, interview ing & hiring recommendations, scheduling, and daily processes Oversight of customer service department including answering questions online and over the phone regarding various aspects of automotive parts, customer conce rns, vehicle fitment & application information, shipping related questions, stock availability, etc. Other duties include evaluating manifest inventories for acquisitions, identif ying various automotive parts and photographing them for database, gathering and processing vehicle data for internet listing, creating Internet listings, organization of all shelves & stocking & filing of all invoices 09/04/2002 - 04/01/2004 Atlanta, Ga. Aquatics Expert Customer service and support in a fast paced retail environment Oversaw all ordering of fish, reptiles and aquatics supplies Maintained and serviced all aquarium & terrarium systems 12/11/2000 - 06/19/2002 Atlanta, Ga. Pharmacy Manager Concord Inc. Petco Inc.
Customer service including customer relations, answering questions regarding m edicine or other problems and basic
patient counseling Sales and service including interfacing with doctors and other medical profess ionals, dispensing medicine, compounding medicine, prescription filing-logging and product ordering-stocking EDUCATION Oregon State University College of Science and Technology; Biology Major. Com pleted 2+ years with emphasis on Science and Math. REFERENCES AVAILABLE UPON REQUEST
