Director or Program Manager
Content
LAZARO HERNANDEZ Beltsville, MD 20705 Web Site: www.lazarohernandez.com Cell: (240) 396.5953 DIRECTOR / PROGRAM MANAGER Information Technology * Business Management Versatile operational and information technology professional with extensive experience in the areas of Information Technology, Telecommunications, Financial Services, Government, and Public Health. Positive, results driven individual possessing exceptional communication, leadership and negotiation skills with proven ability to drive and sustain corporate revenues with an emphasis on driving down costs through broad-based competencies in the following areas: * * * * * * * * * IT Acquisition & Management Computing Infrastructure & Security Program/Project Management Systems Integration System Architecture Staff Management & Development Strategic Partnerships & Alliances Strategic Business Planning Business Development & Growth
Over 20 years of experience in supporting government agencies and companies through the critical startup, growth, ongoing operation and technology implementation phases. PROFESSIONAL EXPERIENCE TEK SYSTEMS / VERIZON BUSINESS - Reston, Virginia 2008 - PRESENT Consultant In my current role at DOI / Verizon, I have obtained complete knowledge, understanding, experience, and mastery of the federal government security operations architectural framework at the departmental level to include: * Knowledge of FISMA legislation, NIST guidelines and best practices, and OMB directives * Broad managerial knowledge of Enterprise Network and Security Operations * Complete knowledge of technical background of various security devices such as Firewalls, IDS/IPS, Web Filters, VPNs, and Email Filters. * Knowledge of strategic Security Architecture principles and deployment and implementation best practices * Experience interfacing and operating with the DHS/US-CERT, and other government entities * Experience in joint operation and collaboration with bureau and service security operations teams * Knowledge of incident response processes, procedures
and prescribed best practices * Knowledge and experience with security tools and security knowledge bases * Knowledge of and experience with advanced threat management and containment techniques As a Consultant with TEK Systems / Verizon Business / Department of Interior, I managed, developed, and revamped Department of Interior's Security Operations at the Computer Incident Response Center; oversaw planning, strategy development and operations related to network and computer security monitoring and incident response. I developed staff adept in: * The complete life-cycle and processes of forensic analysis and incident handling related to the containment of intrusion events * Providing status reports to DOI upper management (OCIO and Bureau Chiefs) and the US-CERT * Analyzing and maintaining records of information security problems and violations * Monitoring significant violations and involving the appropriate officials * Investigating network and information system security breaches and recommending emergency procedures and mitigation strategies * Reporting serious and/or potentially serious breaches and security events to Law Enforcement (OIG) * Monitoring for and reporting to the US-CERT DOI wide exposure of personally identifiable information (PII) in compliance with OMB directives * Complete interaction and coordination with the US-CERT's EINSTEIN program and threat detection and management programs * Using Sguil and NetWitness for deep packet analysis and true Network Security Monitoring (NSM) with event driven analysis of IDS alerts. Sguil integrates alert data from Snort, session data from SANCP, and full content data from a second instance of Snort comprising the tools necessary for the operation of a complete Security Operations Center (SOC) * Responded to security threats raised through the correlation and analysis of security events from sources such as firewalls, IDS/IPS devices, packet captures, logs, and private and government intelligence services to include configuring/blocking IP addresses at the perimeter firewalls with near real-time response. * Implementing processes and maintaining tracking and reporting of performance metrics to achieve average response to PII incidents of 1 hour or less. * Monitoring phishing/spam email campaigns targeted against DOI, performing analysis and threat assessment, and producing actionable advisories and alerts for the DOI security community designed to mitigate the potential negative impact to DOI. * Providing comprehensive CIRC help desk support to DOI security community. At my current assignment at DOI, I'm also part of the management team that gathers data, makes assessments of DOI and the bureau's situational awareness, readiness, and
mitigation strategies regarding newly discovered threats and vulnerabilities. GUIDANT, INC. - West Palm Beach, Florida 2003 - 2007 Business Management/IT Consultant Assessed client needs and implemented systems to address both their needs and IT security and upgrades. Designed, implemented and managed voice, data, and security solutions from Microsoft, Cisco, Websense, Symantec, Dialogic, and other vendors. Developed and implemented effective, computer-driven stocks, futures, and Foreign Exchange (FX) trading system for investment management company including services such as automated decision-making components using proprietary IT-based trading model to include the security architecture design and implementation. Collaborated on all phases of startup real estate development company; provided advice and corrective recommendations to ensure system efficacy and security awareness. ENTERPRISE NETWORK SOLUTIONS, INC. (ENSOL) Rockville, Maryland 1994 - 2003 CEO/CIO Developed and implemented a new division providing Total Client Relationship Management Services. The new division was comprised of a fully integrated, multi-channel service center, state-of-the-art data center, and innovative line of business applications for the wireless and satellite (DBS) industries. Responsible for driving and overseeing an increase in annual revenue of over 200%. Established strategic relationships with MCI-WorldCom, AT&T wireless, Sprint PCS, Nextel, T-Mobile, DISH Network, and DIRECTV, offering these clients a unique opportunity to dramatically reduce costs while increasing service quality. Planned, directed, and coordinated corporate IT strategy and all internal and external technology relationships by performing the following duties (sample only, not exhaustive) personally or through subordinate management. EXECUTIVE RESPONSIBILITIES * Established business opportunities and strategic alliances with other companies and organizations. * Planned, developed and established policies and objectives of business organization. * Directed and coordinated financial programs to provide funding for new or continuing operations in order to maximize return on investments, and increase productivity. CORPORATE STRATEGY * Established corporate strategy, goals, and objectives to ensure share of market and profitability of products and/or services. * Planned and oversaw the organization's
communications with all customer relationships, partnerships, and strategic alliances. * Developed and executed corporate plans and programs, both short and long range, to ensure the profit growth and expansion of company products and/or services. TECHNOLOGY * Developed IT strategic plans and roadmaps including short and long-term planning for IT infrastructure and information security; administrated physical growth of facilities from 1,450 square feet to over 25,000, instituting state-of-the-art technologies and methods * Developed and executed corporate plans and programs, both short and long range, to ensure the implementation of all aspects of the company's security program to include design, implementation, and configuration of security solutions such as firewalls, IDS/IPS systems, VPNs, and content management/web filtering products * Developed and executed corporate plans and programs, both short and long range, to ensure the implementation of all aspects of the company's unified communications platform to include design, implementation, and configuration of CTI and VoIP based telephony and call center solutions such as traditional TDM-based PBX, PC-PBX, IP-PBX, ACD, IVR, and predictive dialer from multiple vendors like Cisco, Adtran, Nortel, Diologic, Microsoft, ECI/Tadiran, CELLIT and others * Designed and implemented data center, featuring complete, fault tolerant and redundant architecture with backup power and power generation facilities * Served as Chief Architect and created plans for fault tolerant network systems, database servers and SAN (storage area networks) designed with failover capability in support of mission critical applications that enabled new lines of business and created revenue increases of over 200% in two years * Managed projects including custom Windows and web-based software development, including commercial (COTS) software products and solutions * Administrated implementation of high-end eCommerce systems with Customer Relationship Management features, leading to improvements of over 70% to customer accessibility, service levels and overall satisfaction * Directed all aspects of IT security and telecommunications infrastructure activities; designed and put into place dual SONET ring fiber optic connections from two different central offices and two different telecom providers in order to provide total redundancy for call center and data center * Functioned as technical expert regarding concept, design and content of corporate website and multimedia products, designed to promote company and its products and services Program Manager (1994 - 1997) Enterprise Network Solutions, Inc. (Ensol) - Value Added Reseller, System Integration, and Internet Solutions Company, providing Systems Integration and Consulting products and services. Developed and managed a staff that grew from 3 to more than 15 top performing IT professionals, responsible for computing environment design, development, and
infrastructure implementation. Analyzed client requirements and developed a hardware and software solution to meet current needs while anticipating future growth and applications. Some case studies follow. Responsible for Verizon's (formerly Bell Atlantic) entry into the Internet Services Provider business by developing, implementing, and launching the foundational infrastructure, which would later become a massive and profitable venture. * Integral in the architecture, design, provision, and implementation of core technology components such as dual hosted RAID disk storage systems, configured with failover to standby capability, redundant network routers and switches with divergent fiber connections to multiple internet backbone network providers. * Designed network configurations for clients to solve intricate multicasting, Intranet/Extranet, and Internet configurations allowing them to create added revenue streams from additional services. * Implemented, configured and installed ISP business support software and performed system integration to support the operational core business of providing internet access to consumers and premium services to businesses. * Tasked with Data Center and network Point-Of-Presence physical infrastructure components selection and installation. Critical in TeleTV's (a $300 million joint venture between three of the Baby Bells) R&D and operational startup phase, allowing it to become the first Video On Demand (VOD) service provider company to the home consumer market, using ADSL enabled regular telephone lines. This historic collaboration pioneered the use of DSL technology for consumer use in the United States, a technology which would become widespread and help fuel the internet boom. * Provided consulting, design, and roll out services to migrate Mac based desktop environment to Microsoft Windows based desktops and servers. Responsible for the implementation of corporate network services such as email, file and print, network fax, digital remote access, backup systems, help desk, and desktop configuration services. * Tasked to develop and install hardware and software platform for the Software Services Development group, comprised of high availability Oracle servers and segregated, highly secure, network resources. * Designed and implemented migration of traditional network to a high performance, cell based, ATM network architecture, with fiber optic access to the workstations in the Creative Services and Video Production department, doubling productivity. Strategic partner to Orion Network Systems, a commercial communications satellite company, serving the European, transatlantic, and U.S. markets, critical in enabling the merger with Loral Space & Communications Ltd for $490 million. * After thorough network evaluation and redesign, performed complete network overhaul, replacing and/or upgrading underperforming components, and implementing developed technology plans for corporate services and applications, generating a 40% increase in
usability, reliability, and end user productivity. * Also instrumental in the design and implementation of the Network Operation Center, used for satellite and network operation services and commercial users. * Responsible also for complete, integrated backup solution and digital remote access facility for telecommuting users. VERIZON - Silver Spring, Maryland 1989 - 1994 Project Manager/System Integrator/System Architect Responsible for the development, integration, and administration of systems for Human Resources Information Systems department for the nation's largest telephone company, with over 80,000 employees (currently over 210,000) and with revenues in the tens of billions of dollars. Responsible for client-server computing environment design, development, and infrastructure implementation, within Verizon. Performed System Architecture and Integration with complete project management responsibility on the various projects undertaken, some of which are noted below. Lead complete strategic downsizing and modernization of Information Systems by recruiting talent and developing the team that would lead the migration from a mainframe, centralized, computing model to distributed system architecture. * Critical in the redesign, development, and migration of mainframe applications to client-server based model. Spearheaded the blueprint design, implementation and rollout of new network infrastructure, to include LAN, WAN, and telecom requirements. * Responsible also for the selection, procurement, installation, and administration of computing infrastructure to include: new desktops, servers, routers, switches, and many other components too numerous to list. * The whole migration culminated with the delivery of a new, state of the art data center, housing the new computing infrastructure, deployment of new applications through out the whole geographic region, complete with testing, operating procedures, and administration documentation. * The success of the project was highlighted with on budget, on time, completion within 14 months, and staff reduction/reassignment goals of 30 % having been met, with significant productivity increases realized. Responsible for the design, development, and implementation of the employee job application system, based on Interactive Voice Response/Recognition (IVR) technology, critical in the additional realignment of staff and gains in efficiency, with impressive increase in employee satisfaction and positive perception of HR department. * Lead architecture design and project implementation with assembled technology exploration team. * Instrumental in R&D and prototyping of technology, system component selection, and procurement. * Lead software development team which developed custom, state of the art, voice processing operational core system, with GUI based configuration, administration, and custom management reports.
* System was deployed as an array of multiple redundant, load balanced, voice processing nodes in a distributed network environment, with separate backend databases and voice repositories, designed for maximum uptime and reliability. Charged with the design and development of the innovative and ground breaking Employee Profile Decision Support System, allowing Human Resources to consolidate offices and staff through out the region by allowing complete, centralized, access to critical employee information, remotely, and with never before accomplished, access to virtually all of the mainframe's attached online and batch printing subsystems, numbering in the thousands. * The system integrated all of the HR databases - in excess of 20 - turning a very complex collection of disparate data into a master snapshot of every aspect an employee's tenure. * The decision support system allowed HR and upper management to have an instant assessment of an employee's history, performance, promotions, training and development, union affiliations, and many other parameters used to make critical assessments and decisions about an employee. * The development of the Employee Profile System had an enormous impact on the reduction of costs and headcount, with a corresponding increase in productivity. RIGGS NATIONAL BANK - Washington D.C. 1988 - 1989 System Engineer Played a critical role in the enhancement, implementation, configuration, and ongoing maintenance of the Department of Treasury's Electronic Funds Transfer system. NATIONAL INSTITUTES OF HEALTH - CENTER FOR INFORMATION TECHNOLOGY (CIT) - Bethesda, Maryland 1984-1988 Software Engineer Key project team member in the design and development of online transaction processing applications that were part of the National Institutes of Health's Financial Management System. EDUCATION MONTGOMERY COLLEGE - Rockville, Maryland Degree in Computer Science ADVANCED PROFESSIONAL TRAINING Business * Leadership * Project Management * Management * Finance * Sales * Customer Service * Numerous Products and Technologies TECHNICAL PROFICIENCIES Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Access, Publisher, Project, Visio * Adobe: Acrobat Pro,
Photoshop, Dreamweaver * Internet Explorer * Safari * Firefox * Windows XP * Vista * Server 2000, Server 2003 * Apple Macintosh * C/C++ * Visual Basic * MS Visual Studio * COBOL * SQL Server * DB2 * Remedy * StealthWatch (Network Behavior Analysis) * Tipping Point (IPS) * TSOM (Tivoli Security Operations Manager) SIM * Snort(IDS) * SANCP * Wireshark * Sguil(Correlation System) * NetWitness * ArcSight * CISCO * Juniper Currently working on CISSP and PMP certifications ************************************************************** Microsoft Word Resume Available on Request
Over 20 years of experience in supporting government agencies and companies through the critical startup, growth, ongoing operation and technology implementation phases. PROFESSIONAL EXPERIENCE TEK SYSTEMS / VERIZON BUSINESS - Reston, Virginia 2008 - PRESENT Consultant In my current role at DOI / Verizon, I have obtained complete knowledge, understanding, experience, and mastery of the federal government security operations architectural framework at the departmental level to include: * Knowledge of FISMA legislation, NIST guidelines and best practices, and OMB directives * Broad managerial knowledge of Enterprise Network and Security Operations * Complete knowledge of technical background of various security devices such as Firewalls, IDS/IPS, Web Filters, VPNs, and Email Filters. * Knowledge of strategic Security Architecture principles and deployment and implementation best practices * Experience interfacing and operating with the DHS/US-CERT, and other government entities * Experience in joint operation and collaboration with bureau and service security operations teams * Knowledge of incident response processes, procedures
and prescribed best practices * Knowledge and experience with security tools and security knowledge bases * Knowledge of and experience with advanced threat management and containment techniques As a Consultant with TEK Systems / Verizon Business / Department of Interior, I managed, developed, and revamped Department of Interior's Security Operations at the Computer Incident Response Center; oversaw planning, strategy development and operations related to network and computer security monitoring and incident response. I developed staff adept in: * The complete life-cycle and processes of forensic analysis and incident handling related to the containment of intrusion events * Providing status reports to DOI upper management (OCIO and Bureau Chiefs) and the US-CERT * Analyzing and maintaining records of information security problems and violations * Monitoring significant violations and involving the appropriate officials * Investigating network and information system security breaches and recommending emergency procedures and mitigation strategies * Reporting serious and/or potentially serious breaches and security events to Law Enforcement (OIG) * Monitoring for and reporting to the US-CERT DOI wide exposure of personally identifiable information (PII) in compliance with OMB directives * Complete interaction and coordination with the US-CERT's EINSTEIN program and threat detection and management programs * Using Sguil and NetWitness for deep packet analysis and true Network Security Monitoring (NSM) with event driven analysis of IDS alerts. Sguil integrates alert data from Snort, session data from SANCP, and full content data from a second instance of Snort comprising the tools necessary for the operation of a complete Security Operations Center (SOC) * Responded to security threats raised through the correlation and analysis of security events from sources such as firewalls, IDS/IPS devices, packet captures, logs, and private and government intelligence services to include configuring/blocking IP addresses at the perimeter firewalls with near real-time response. * Implementing processes and maintaining tracking and reporting of performance metrics to achieve average response to PII incidents of 1 hour or less. * Monitoring phishing/spam email campaigns targeted against DOI, performing analysis and threat assessment, and producing actionable advisories and alerts for the DOI security community designed to mitigate the potential negative impact to DOI. * Providing comprehensive CIRC help desk support to DOI security community. At my current assignment at DOI, I'm also part of the management team that gathers data, makes assessments of DOI and the bureau's situational awareness, readiness, and
mitigation strategies regarding newly discovered threats and vulnerabilities. GUIDANT, INC. - West Palm Beach, Florida 2003 - 2007 Business Management/IT Consultant Assessed client needs and implemented systems to address both their needs and IT security and upgrades. Designed, implemented and managed voice, data, and security solutions from Microsoft, Cisco, Websense, Symantec, Dialogic, and other vendors. Developed and implemented effective, computer-driven stocks, futures, and Foreign Exchange (FX) trading system for investment management company including services such as automated decision-making components using proprietary IT-based trading model to include the security architecture design and implementation. Collaborated on all phases of startup real estate development company; provided advice and corrective recommendations to ensure system efficacy and security awareness. ENTERPRISE NETWORK SOLUTIONS, INC. (ENSOL) Rockville, Maryland 1994 - 2003 CEO/CIO Developed and implemented a new division providing Total Client Relationship Management Services. The new division was comprised of a fully integrated, multi-channel service center, state-of-the-art data center, and innovative line of business applications for the wireless and satellite (DBS) industries. Responsible for driving and overseeing an increase in annual revenue of over 200%. Established strategic relationships with MCI-WorldCom, AT&T wireless, Sprint PCS, Nextel, T-Mobile, DISH Network, and DIRECTV, offering these clients a unique opportunity to dramatically reduce costs while increasing service quality. Planned, directed, and coordinated corporate IT strategy and all internal and external technology relationships by performing the following duties (sample only, not exhaustive) personally or through subordinate management. EXECUTIVE RESPONSIBILITIES * Established business opportunities and strategic alliances with other companies and organizations. * Planned, developed and established policies and objectives of business organization. * Directed and coordinated financial programs to provide funding for new or continuing operations in order to maximize return on investments, and increase productivity. CORPORATE STRATEGY * Established corporate strategy, goals, and objectives to ensure share of market and profitability of products and/or services. * Planned and oversaw the organization's
communications with all customer relationships, partnerships, and strategic alliances. * Developed and executed corporate plans and programs, both short and long range, to ensure the profit growth and expansion of company products and/or services. TECHNOLOGY * Developed IT strategic plans and roadmaps including short and long-term planning for IT infrastructure and information security; administrated physical growth of facilities from 1,450 square feet to over 25,000, instituting state-of-the-art technologies and methods * Developed and executed corporate plans and programs, both short and long range, to ensure the implementation of all aspects of the company's security program to include design, implementation, and configuration of security solutions such as firewalls, IDS/IPS systems, VPNs, and content management/web filtering products * Developed and executed corporate plans and programs, both short and long range, to ensure the implementation of all aspects of the company's unified communications platform to include design, implementation, and configuration of CTI and VoIP based telephony and call center solutions such as traditional TDM-based PBX, PC-PBX, IP-PBX, ACD, IVR, and predictive dialer from multiple vendors like Cisco, Adtran, Nortel, Diologic, Microsoft, ECI/Tadiran, CELLIT and others * Designed and implemented data center, featuring complete, fault tolerant and redundant architecture with backup power and power generation facilities * Served as Chief Architect and created plans for fault tolerant network systems, database servers and SAN (storage area networks) designed with failover capability in support of mission critical applications that enabled new lines of business and created revenue increases of over 200% in two years * Managed projects including custom Windows and web-based software development, including commercial (COTS) software products and solutions * Administrated implementation of high-end eCommerce systems with Customer Relationship Management features, leading to improvements of over 70% to customer accessibility, service levels and overall satisfaction * Directed all aspects of IT security and telecommunications infrastructure activities; designed and put into place dual SONET ring fiber optic connections from two different central offices and two different telecom providers in order to provide total redundancy for call center and data center * Functioned as technical expert regarding concept, design and content of corporate website and multimedia products, designed to promote company and its products and services Program Manager (1994 - 1997) Enterprise Network Solutions, Inc. (Ensol) - Value Added Reseller, System Integration, and Internet Solutions Company, providing Systems Integration and Consulting products and services. Developed and managed a staff that grew from 3 to more than 15 top performing IT professionals, responsible for computing environment design, development, and
infrastructure implementation. Analyzed client requirements and developed a hardware and software solution to meet current needs while anticipating future growth and applications. Some case studies follow. Responsible for Verizon's (formerly Bell Atlantic) entry into the Internet Services Provider business by developing, implementing, and launching the foundational infrastructure, which would later become a massive and profitable venture. * Integral in the architecture, design, provision, and implementation of core technology components such as dual hosted RAID disk storage systems, configured with failover to standby capability, redundant network routers and switches with divergent fiber connections to multiple internet backbone network providers. * Designed network configurations for clients to solve intricate multicasting, Intranet/Extranet, and Internet configurations allowing them to create added revenue streams from additional services. * Implemented, configured and installed ISP business support software and performed system integration to support the operational core business of providing internet access to consumers and premium services to businesses. * Tasked with Data Center and network Point-Of-Presence physical infrastructure components selection and installation. Critical in TeleTV's (a $300 million joint venture between three of the Baby Bells) R&D and operational startup phase, allowing it to become the first Video On Demand (VOD) service provider company to the home consumer market, using ADSL enabled regular telephone lines. This historic collaboration pioneered the use of DSL technology for consumer use in the United States, a technology which would become widespread and help fuel the internet boom. * Provided consulting, design, and roll out services to migrate Mac based desktop environment to Microsoft Windows based desktops and servers. Responsible for the implementation of corporate network services such as email, file and print, network fax, digital remote access, backup systems, help desk, and desktop configuration services. * Tasked to develop and install hardware and software platform for the Software Services Development group, comprised of high availability Oracle servers and segregated, highly secure, network resources. * Designed and implemented migration of traditional network to a high performance, cell based, ATM network architecture, with fiber optic access to the workstations in the Creative Services and Video Production department, doubling productivity. Strategic partner to Orion Network Systems, a commercial communications satellite company, serving the European, transatlantic, and U.S. markets, critical in enabling the merger with Loral Space & Communications Ltd for $490 million. * After thorough network evaluation and redesign, performed complete network overhaul, replacing and/or upgrading underperforming components, and implementing developed technology plans for corporate services and applications, generating a 40% increase in
usability, reliability, and end user productivity. * Also instrumental in the design and implementation of the Network Operation Center, used for satellite and network operation services and commercial users. * Responsible also for complete, integrated backup solution and digital remote access facility for telecommuting users. VERIZON - Silver Spring, Maryland 1989 - 1994 Project Manager/System Integrator/System Architect Responsible for the development, integration, and administration of systems for Human Resources Information Systems department for the nation's largest telephone company, with over 80,000 employees (currently over 210,000) and with revenues in the tens of billions of dollars. Responsible for client-server computing environment design, development, and infrastructure implementation, within Verizon. Performed System Architecture and Integration with complete project management responsibility on the various projects undertaken, some of which are noted below. Lead complete strategic downsizing and modernization of Information Systems by recruiting talent and developing the team that would lead the migration from a mainframe, centralized, computing model to distributed system architecture. * Critical in the redesign, development, and migration of mainframe applications to client-server based model. Spearheaded the blueprint design, implementation and rollout of new network infrastructure, to include LAN, WAN, and telecom requirements. * Responsible also for the selection, procurement, installation, and administration of computing infrastructure to include: new desktops, servers, routers, switches, and many other components too numerous to list. * The whole migration culminated with the delivery of a new, state of the art data center, housing the new computing infrastructure, deployment of new applications through out the whole geographic region, complete with testing, operating procedures, and administration documentation. * The success of the project was highlighted with on budget, on time, completion within 14 months, and staff reduction/reassignment goals of 30 % having been met, with significant productivity increases realized. Responsible for the design, development, and implementation of the employee job application system, based on Interactive Voice Response/Recognition (IVR) technology, critical in the additional realignment of staff and gains in efficiency, with impressive increase in employee satisfaction and positive perception of HR department. * Lead architecture design and project implementation with assembled technology exploration team. * Instrumental in R&D and prototyping of technology, system component selection, and procurement. * Lead software development team which developed custom, state of the art, voice processing operational core system, with GUI based configuration, administration, and custom management reports.
* System was deployed as an array of multiple redundant, load balanced, voice processing nodes in a distributed network environment, with separate backend databases and voice repositories, designed for maximum uptime and reliability. Charged with the design and development of the innovative and ground breaking Employee Profile Decision Support System, allowing Human Resources to consolidate offices and staff through out the region by allowing complete, centralized, access to critical employee information, remotely, and with never before accomplished, access to virtually all of the mainframe's attached online and batch printing subsystems, numbering in the thousands. * The system integrated all of the HR databases - in excess of 20 - turning a very complex collection of disparate data into a master snapshot of every aspect an employee's tenure. * The decision support system allowed HR and upper management to have an instant assessment of an employee's history, performance, promotions, training and development, union affiliations, and many other parameters used to make critical assessments and decisions about an employee. * The development of the Employee Profile System had an enormous impact on the reduction of costs and headcount, with a corresponding increase in productivity. RIGGS NATIONAL BANK - Washington D.C. 1988 - 1989 System Engineer Played a critical role in the enhancement, implementation, configuration, and ongoing maintenance of the Department of Treasury's Electronic Funds Transfer system. NATIONAL INSTITUTES OF HEALTH - CENTER FOR INFORMATION TECHNOLOGY (CIT) - Bethesda, Maryland 1984-1988 Software Engineer Key project team member in the design and development of online transaction processing applications that were part of the National Institutes of Health's Financial Management System. EDUCATION MONTGOMERY COLLEGE - Rockville, Maryland Degree in Computer Science ADVANCED PROFESSIONAL TRAINING Business * Leadership * Project Management * Management * Finance * Sales * Customer Service * Numerous Products and Technologies TECHNICAL PROFICIENCIES Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Access, Publisher, Project, Visio * Adobe: Acrobat Pro,
Photoshop, Dreamweaver * Internet Explorer * Safari * Firefox * Windows XP * Vista * Server 2000, Server 2003 * Apple Macintosh * C/C++ * Visual Basic * MS Visual Studio * COBOL * SQL Server * DB2 * Remedy * StealthWatch (Network Behavior Analysis) * Tipping Point (IPS) * TSOM (Tivoli Security Operations Manager) SIM * Snort(IDS) * SANCP * Wireshark * Sguil(Correlation System) * NetWitness * ArcSight * CISCO * Juniper Currently working on CISSP and PMP certifications ************************************************************** Microsoft Word Resume Available on Request
