Director or Sr. Manager
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BUSINESS MANAGER / PRODUCT AND PROGRAM DIRECTOR A well respected, goal-oriented leader with demonstrated success in managing pro grams and strategic initiatives in the energy industry, whose passion, dedicatio n, perseverance and vision promotes success. Has a wealth of experience in meet ing and exceeding financial, customer service and energy conservation objectives from 15 years of experience in key management roles. A proactive decision make r who is highly skilled in business operations and development including strateg ic planning, financial management, human resources and staffing, organizational and program management, sales, marketing and technical training. PROFESSIONAL SKILLS Strategic Business Planning Customer Relations Energy Program Management Sales/Impact Marketing Leadership/Team Development/Training Collaborative Business Partnerships Project Management/Coordination Complex Problem Resolution Productivity/Service Improvements EMPLOYMENT BACKGROUND ENALASYS CORPORATION - CALEXICO, CA 2008 - 2011 Enalasys provides measurement and data verification services to utilities to imp lement/manage energy efficiency programs. VP Operations, Program Design and Quality Assurance * Expanded field operations by 40% and implemented product service and sales com mission / incentive plan for field technicians increasing sales by 25% in the fi rst 2 months of implementation. Increased customer satisfaction 70%. * Increased business revenue by successfully facilitating the development, maint enance and monitoring of operational and organizational plans for the introducti on of new products and services. * Set highly profitable operational direction utilizing seasoned judgment, visio nary thinking, financial acumen and global perspective for balanced decision mak ing concerning staffing, program implementations, vendor management, budget desi gn/management, forecasting, and management across multiple domestic activities. * Consistently meet business goals by ensuring all directors, managers and super visors produce work and services which maintain the highest quality and safety p ractices that provide maximum profitability, productivity and efficiency. * Optimize workflow to meet business and customer service goals by providing pro fessional management direction and guidance for operational activities of the fi eld technical service organization. * Increase profit margins through implementing improved processes, technology an d management methods. * Key contributor and collaborator with senior leadership to define strategic in itiatives in alignment with company goals. * Improve team and individual capabilities to achieve through mentoring and coac hing across functional areas. Generate unique developmental experiences and self empowerment strategies to support and meet the needs of the employees, the corp oration, clients and shareholders/ investors. * Played major role in company being recognized by Inc. Magazine in the 2009, 28 th annual September/October issue as the 44th fastest-growing private company in the U.S. and placed third among the top 100 of energy implementation and consul ting companies recognized. * Championed company image, professionalism and strengthened external business r
elationships by enhancing employee appearance and spearheading the implementatio n of an employee code of ethics and safety program. PACIFIC GAS AND ELECTRIC COMPANY - SAN FRANCISCO, CA 1996 - 2008
PG&E is a public utility that provides natural gas and electric service to appro ximately 15 million people throughout a 70,000-square-mile service area in north ern and central California. California Residential Solar Initiative Program Manager Supervisor 8 2004 - 200
Customer Energy Efficiency Commercial Demand Response Product Development Superv isor Customer Energy Efficiency Residential Mass Market /Single Family Supervisor * Attained program excellence by providing professional leadership to manage all phases of interrelated energy program services and product design, business ope rations, and marketing management. * Successfully attained financial management and service goals expertly leading several multifunctional teams, managing numerous program budgets over $5M, and n egotiating a variety of operational contracts. * Achieved PG&Es energy objectives by designing and managing cradle to grave pro gram incentive strategies. * Recognized nationally for driving and delivering cutting edge program designs to emerging energy markets, including the highly regarded duct sealing and testi ng technology in California. * Increased participation in the Residential Mass Market program by 30% through building strong alliances with program related contractors and aggregators. * In recognition of leadership skills and energy expertise, appointed Chairperso n of the statewide Investor Owned Utility HVAC Peer Review Group to enhance and expand utility HVAC program offerings. * Achieved project objectives by effectively collaborating with HVAC contractors , advocacy groups, utility partners, municipalities, CPUC representatives, speci al interest and industry consultants. * Captured significant energy savings for the company and consumers and expanded the utility portfolio offering by developing and introducing a unique cool roof technology that was the first to the California market. * Improved customer service by reduced turnaround time for internal application processing from 10 weeks to 10 business days, redesigning and restructuring the entire process without sacrificing review quality. * Achieved company financial management objectives, carefully exercising expense controls when managing multi-million dollar program budgets including the Resid ential Solar Program, Demand Response Product Development and Residential Mass M arket Programs. * Played major role influencing portfolio performance and on the closure, startup, or expansion of energy programs, utilizing feedback from industry partners, energy consultants, the CPUC and open public forums. Customer Energy Efficiency Senior Program Manager 2001 - 2004
* Effectively reduced risk to utility shareholders by diligently monitoring and managing a $25M special program lighting and appliance program budget. * Increased energy savings to consumers and the company by introducing and trans forming the comprehensive building performance philosophy to the National Heatin g Ventilation Air Conditioning contractors and related industries. Restructured the HVAC, Appliance and Pool programs to increase participation by 30%. * Reduced incomplete application submissions from 48% to 9% and decreasing proce ssing cost by $40K by designing and implementing a new customer application form
and internal processing protocols. Central Inspection Program Senior Quality Improvement Specialist 1996 - 2001
* Improved work quality and reduced risk to all PG&E programs through expertly m entoring and leading a team of 35 weatherization inspectors and 6 supervisors, w hich serviced a geographic area from Bakersfield to Sacramento, CA. * Ensured quality and consistency in program implementation by designing and con ducting three-week technical inspector training on proper installation requireme nts for the weatherization lighting programs and duct testing, plus sealing and energy conservation practices for inspectors and contractors involved in all uti lity programs. * Selected as Internal Technical Weatherization Installation Standards (WIS) Con sultant for the Statewide Low Income Energy Partners Program. * Successfully managed a $5M operational portfolio budget, keeping programs with in designed operational ranges. EDUCATION Bachelor of Science in Business Management University of Phoenix - Phoenix, AZ/Walnut Creek, CA Associate of Arts in Business Management Laney College - Oakland, CA Advertising Art City College of San Francisco - San Francisco, CA PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS Certificated Residential Conservation Energy Auditor - California Energy Commiss ion PROFESSIONAL A
elationships by enhancing employee appearance and spearheading the implementatio n of an employee code of ethics and safety program. PACIFIC GAS AND ELECTRIC COMPANY - SAN FRANCISCO, CA 1996 - 2008
PG&E is a public utility that provides natural gas and electric service to appro ximately 15 million people throughout a 70,000-square-mile service area in north ern and central California. California Residential Solar Initiative Program Manager Supervisor 8 2004 - 200
Customer Energy Efficiency Commercial Demand Response Product Development Superv isor Customer Energy Efficiency Residential Mass Market /Single Family Supervisor * Attained program excellence by providing professional leadership to manage all phases of interrelated energy program services and product design, business ope rations, and marketing management. * Successfully attained financial management and service goals expertly leading several multifunctional teams, managing numerous program budgets over $5M, and n egotiating a variety of operational contracts. * Achieved PG&Es energy objectives by designing and managing cradle to grave pro gram incentive strategies. * Recognized nationally for driving and delivering cutting edge program designs to emerging energy markets, including the highly regarded duct sealing and testi ng technology in California. * Increased participation in the Residential Mass Market program by 30% through building strong alliances with program related contractors and aggregators. * In recognition of leadership skills and energy expertise, appointed Chairperso n of the statewide Investor Owned Utility HVAC Peer Review Group to enhance and expand utility HVAC program offerings. * Achieved project objectives by effectively collaborating with HVAC contractors , advocacy groups, utility partners, municipalities, CPUC representatives, speci al interest and industry consultants. * Captured significant energy savings for the company and consumers and expanded the utility portfolio offering by developing and introducing a unique cool roof technology that was the first to the California market. * Improved customer service by reduced turnaround time for internal application processing from 10 weeks to 10 business days, redesigning and restructuring the entire process without sacrificing review quality. * Achieved company financial management objectives, carefully exercising expense controls when managing multi-million dollar program budgets including the Resid ential Solar Program, Demand Response Product Development and Residential Mass M arket Programs. * Played major role influencing portfolio performance and on the closure, startup, or expansion of energy programs, utilizing feedback from industry partners, energy consultants, the CPUC and open public forums. Customer Energy Efficiency Senior Program Manager 2001 - 2004
* Effectively reduced risk to utility shareholders by diligently monitoring and managing a $25M special program lighting and appliance program budget. * Increased energy savings to consumers and the company by introducing and trans forming the comprehensive building performance philosophy to the National Heatin g Ventilation Air Conditioning contractors and related industries. Restructured the HVAC, Appliance and Pool programs to increase participation by 30%. * Reduced incomplete application submissions from 48% to 9% and decreasing proce ssing cost by $40K by designing and implementing a new customer application form
and internal processing protocols. Central Inspection Program Senior Quality Improvement Specialist 1996 - 2001
* Improved work quality and reduced risk to all PG&E programs through expertly m entoring and leading a team of 35 weatherization inspectors and 6 supervisors, w hich serviced a geographic area from Bakersfield to Sacramento, CA. * Ensured quality and consistency in program implementation by designing and con ducting three-week technical inspector training on proper installation requireme nts for the weatherization lighting programs and duct testing, plus sealing and energy conservation practices for inspectors and contractors involved in all uti lity programs. * Selected as Internal Technical Weatherization Installation Standards (WIS) Con sultant for the Statewide Low Income Energy Partners Program. * Successfully managed a $5M operational portfolio budget, keeping programs with in designed operational ranges. EDUCATION Bachelor of Science in Business Management University of Phoenix - Phoenix, AZ/Walnut Creek, CA Associate of Arts in Business Management Laney College - Oakland, CA Advertising Art City College of San Francisco - San Francisco, CA PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS Certificated Residential Conservation Energy Auditor - California Energy Commiss ion PROFESSIONAL A
