Director or Sr Mgr
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[email protected] Home (352)307-7734 JOHN RUFF, PMP, Six Sigma Green Belt, ITIL Foundation Certified, Six Sigma Lean Green Belt 8961 SE 130th Loop Summerfield, FL 34491 SUMMARY John is a Certified Project Management Professional with over 20 years experienc e in Information Technology. He has expertise in Transportation, Insurance/Heal thcare, Telecommunications and Government application areas. His strong leadersh ip and willingness to bring team members up to speed warrant successful project completions on or before deadline dates. He is a well-balanced leader who comma nds immediate respect and quick response from team members. Project Budgeting Contract development and negotiation Process Reengineering Team building and development Software Development E-Commerce and Web integration Large Enterprise Network Environments Manage, mentor and develop teams Deliberate leadership, calm under pressure Hands on technician and leader ACCOMPLISHMENTS * Worked with the Project Management Institute on two occasions in 2006 at their request to help develop the criteria and process for a new certification progra m for Program Manager. Participated in Item Writing sessions from which the que stions for testing were developed and participated in the development of the ove rall approval process for candidates. * Implemented Project Management Office (PMO) for Schlumberger. Designed, devel oped and documented PMO processes/procedures. Interacted with CIO, HR director a nd management/IT team worldwide to define customer needs and develop a comprehen sive implementation roadmap. This effort was cited in a recent CIO magazine art icle as being responsible for major cost savings for that company - "PMOs can ne vertheless deliver a return in three to six months by providing the visibility n eeded to cancel, postpone or scale back unnecessary or less strategic projects", says Raynor. At diversified technology services company, Schlumberger Project Office Manager Vincent de Montmollin says the PMO saved more than $3 million by reducing the number of small projects from 233 to 13. * Project manager for the migration of approximately 225 servers at 4 locations across North America from MS Exchange 5.5 to MS Exchange 2000. Project team con sisted of over 50 people at various stages with disciplines for Networks, Window s 2000 server, Windows 2000 security, Windows 2000 Directory Services/Active Dir ectory, Anti Virus, Performance and Architecture. The project was allocated ove r $12 million dollars and 17,000 hours for completion. The project schedule was developed and maintained with MS Project. Project hours were tracked via Planvie w. * Project Manager for upgrading and expanding the Asset Tracking system (Peregri ne's Asset Center) to move from tracking of local assets to the tracking assets nationwide. Worked with purchasing and contracts to demonstrate how to save mon ey when ordering hardware that would be included in the asset management system. Worked with resources company-wide to implement solutions that were compatible with current financial systems and processing. The project schedule was develo ped and maintained with MS Project. Project hours were tracked via Planview. * Project Manager for implementing upgrades to State Farm's Internet Environment
. Researched and developed a web infrastructure based on Microsoft Web technolog y and provided for future growth, expansion and technology inclusion. Additiona lly, the project developed a migration strategy and plan to move Web application s from the current UNIX platforms to Microsoft SQLServer on a Windows 2000 platf orm. The project schedule was developed and maintained with MS Project. Project hours were tracked via Planview. * As manager of IT Architecture for Delta Air Lines, performed and managed three company-wide technical architecture studies for IT that related the business to the IT infrastructure and standards needed. Worked with all levels of manageme nt (Sr VP - rank and file staff) to determine business needs and direction. Put together the base architecture for the joint-venture with AT&T that formed Tran sQuest (now Delta Technology). Made one-on-one presentations to Sr. VPs, CIO, a nd other key personnel as well as general presentations to staff. * Developed and implemented major technical re-engineering initiative supporting the largest business portfolio of a major airline. Ensured FAA compliance and t racked costs/materials during maintenance/re-manufacturing process. Worked with business analysts to develop and implement an SDLC that allowed the project team s to function in an organized and disciplined manner. Implemented a QA departme nt in order to develop and implement defect management and tracking, change mana gement, and release management. This process allowed the business partner to be come active in the change management portion of the project thereby reducing the number of changes coming to the program by 75% and making it more manageable fo r all involved. Program involved 7 project teams, about 50 people. Recognized by both the project teams and the customer with awards. * Served as manager of all mainframe systems supporting Delta Air Line's worldwi de Reservations, Communications, Flight Control and Operations Support Systems. Maintained all systems inclusive of Communications Programming, Database Develop ment, File Support Maintenance, Systems Architecture, Help Desk and Second Level Coverage Operations Support. Team consisted of five project teams (80 people t otal) * As the regional consulting manager for the Southeast, worked with a major bank in Atlanta to implement a commercial loan screening program which provided nece ssary information for business loan approval. Project was developed in a phased approach in order to allow the customer to define and re-engineer business proc esses across multiple departments in order to take full advantage of the technol ogy. * As Project Manager for the State of GA, wrote the Request for Price (RFP) and Statement of Work (SOW), and managed both the vendor selection and contract nego tiation process. After the Peregrine product (Service Center) was selected, per formed the PM role utilizing internal, external and vendor staff to document, de sign and deliver both the problem and change management systems across multiple state departments for the Dept. of Admin. Services. The design and development phases involved extensive customer interface to discover and document needed dep artment processes for these systems. Design phase utilized customer design sess ions, JAD sessions and numerous customer presentations of the resulting design p roposal. Maintained vendor payment schedule per project plan deliverables. PROFESSIONAL EXPERIENCE AutoTrader.Com - Atlanta, GA Senior Manager, Opns & Applications Support October 2007 - Current 2010 - Current Senior Manager - Operations Center - Network Operations Center, Event Manager, Q
A Performance & Integration, Release Management, System Heath, Operations Proces s and Quality. 2007 - 2010 Senior Manager - Operations & Applications Support, Event Management - Expanded Level 1 and Level 2 support groups from support of one application to support o f over 30 applications as well as other support related duties as needed. Devel oped standards and processes for application deployment, turnover and maintenanc e for entire IT operation. Implemented incident, change and problem management systems and reporting. Business Intelligence software remediation. Coordinate d the development of management dashboard reporting for operations and implement ed real-time on-call information system. Established Event Management & Communi cations position to handle severity one situations. Software Business & Management Group, Inc. - Summerfield, FL Principal 2000 - 2007 Worked as a consultant for the following clients: Blue Cross Blue Shield - Jacksonville, FL Project Manager/Consultant, April 2006 - Nov 2006 Managed multiple projects as assigned by Blue Cross - Medicare Part D product of fering, Customer Common Platform - Releases 8, 9, 9.5, 10, other insurance produ ct offerings such Market Intelligence initiative, new products offerings, etc. Responsible for tracking and maintaining budget, timelines and resources for eac h project. Maintained five to eight projects simultaneously. Delta Technology - Atlanta, GA Program Manager/Consultant, March 2004 - April 2006 Program Manager for Delta Air Lines Skymiles Program - major revision and enhanc ement program. Program addresses all interfaces - mainframe, kiosk, web, reserv ations, other airlines, other travel entities, etc. to create a simplified and c onsistent rules based product that works across all environments. Stated purpos e is to simplify customer direct interfaces for redemption of mileage awards and upgrades, reduce costs, and increase competitiveness for Skymiles program. Six teen projects, $27 million, multiple project teams. Project Manager for Delta Air Lines Customer Web Site (Delta.com) - maintenance and enhancements. Managed projects related to technology upgrades, wireless/mobi le communications with cell phones and PDAs, customer presentation and functiona lity enhancements. Program Manager for Food Available for Sale - matrixed organization. Managed pr ojects using the Rational Unified Process with input from team members and custo mers. Met daily with team members and customers to develop and review requirem ents, prototypes and final products. Program was organized into multiple projec ts: data acquisition, forecasting models, reporting and ad-hoc query capability . BlueCross/BlueShield of South Carolina - Columbia, SC Project Manager/Consultant August 2003 - March 2004 Project Manager for Blue Cross America National Release - matrixed organization. Managed project using project plan, scope and design documents, issues, commun
ications, risk and change management, which were all developed with input from t eam members and customers. Met regularly with team members and customers who w ere located in four states and seven cities. Mandatory implementation date set by Blue Cross America Norfolk Southern Corporation - Atlanta, GA Project/Program Manager /Consultant November 2002 - August 2003 As Project Manager for Intermodel Systems SYBASE to DB2-UDB conversion, reviewed and gained approval for project plan from Director and team members. Managed t he plan via issues and change management in order to ensure positive results. Q ueried each team member for his/her thoughts/responsibilities for each piece. N oted by team members as the first individual "to get things done." In addition, served as Project Manager for the entire database and hardware effo rt. Managed, developed and interacted with a team of 54 to deliver and maintain technological environments from SYBASE to DB2. Over 30 systems were tested and produced to satisfaction. State Farm - Bloomington, IL Project Manager/Consultant September 2000 - November 2002 Project Manager for migration of 225+ servers at 4 locations throughout North Am erica from MS Exchange 5.5 to MS Exchange 2000. Managed 60+ individuals with di sciplines for Networks, Windows 2xxx Server, Security, Directory Services, Activ e Directory, Anti-virus, Performance and Architecture. Project schedule was dev eloped in MS Project and hours were tracked by Planview. Extensive usage of int erpersonal skills to accomplish project. Allocated 12 million dollars and 17,00 0 hours. The effort ensured migration over to 160,000 mailboxes with no impact on customer. Further responsible for staffing, Microsoft support contract negot iations, direction changes. All conditions satisfied client directives. Approv ed all time charged to project to relate to existing schedules. Technical envir onment included: Exchange Windows 2000, Visual Basic, PL/1. Project Manager for upgrade and expansion of Asset Tracking system (Peregrine's Asset Center) to move from tracking of local assets to the tracking assets natio nwide. Worked with purchasing and contracts to demonstrate how to save money wh en ordering hardware that would be included in the asset management system. Wor ked with resources company-wide to implement a solution that was compatible with existing financial systems and processing. CoreTech Consulting Group, Inc. - Atlanta, GA Regional Consulting Manager 1997 - 2000 Worked as a consultant for the following clients: Schlumberger (6/00 -9/00): Worked with C-level management to develop and implem ent a PMO for global project assistance. Worked with C-level of HR to assist wi th rewards based system for employee retention throughout the organization. Int erviewed employees worldwide to develop state of the organization and going forw ard recommendations. The State of Georgia (9/98 - 5/00): served as State Coordinator for implementat ion of CRM software for problem, change and configuration management systems in the Department of Administrative Services. Technical environment included DB2, Visual Basic, Peregrine, Tivoli, Vantive and Remedy. Project entailed developme nt of relationships of Government individuals and staff to Director and Commissi oner level. Performed contract negotiations with 5 vendor companies, developed
project plan for implementation, worked with state purchasing department to fina lize price and support issues. Considered most difficult of estimated deliverie s, completion came in on time with all screens and functionality requested. The Atlanta Journal-Constitution (11/97 - 9/98): Program Manager for a Predicti ve Dialer and Call Center Project that provided both sales support, customer sup port and sales development. Provided expertise in building expansion and renova tion, phone system, new network, implementation of hardware and software needed to implement a customer call center. Worked with client to develop and negotiat e contract with vendor as well as maintenance and training agreements for future support. Technical environment included Client Server, Mainframe, FTP interfac es, call flow GUI and scripting development. Major Accomplishment at Core Tech: as Regional Consulting Manager for the Southe ast Region, personally responsible for bringing in 50% of total revenue. Program Manager and Senior Project Manager for Delta Air Lines August 1995 - Nov 1997 Coordinated the Year 2000 Software Conversion for the largest business portfolio of Delta Air Lines. Completed awareness, assessment and initial portion of ren ovation phase which included 340+ subsystems and 4 million lines of code. Inherited a failing effort that had been underway for 1 1/2 years and turned it around within 4 months. Directed 7 project teams in the development and impleme ntation of a major re-engineering effort to ensure FAA compliance, track cost an d materials throughout the maintenance/re-manufacturing process. Worked with HR department to achieve and maintain staffing at competitive rates that were well below the previous rates. Worked with training department to acquire project m anagement training courses for both customers and project teams. The participan t reviews were so positive that the same training was later purchased company-wi de for the entire programming department. Major accomplishments: * Achieved customer support by delivering working applications * Worked with customer to determine cost-effective processes * Worked jointly to implement MRP processes via in-house, 3rd party * Utilized RFID for parts receiving and inventory updating * Initiated and developed systems life cycle * Implemented from start-up QA, release management, requirements tracking and de fect tracking processes. * Directed 7 project teams with over 50 people, 17 concurrent projects. PRIOR WORK EXPERIENCE: * Senior Technical Director, TRECOM Business Systems for Bell South * Manager Systems Architecture/BPR, Systems Support and Communications Delta Air Lines, Inc. Delta Air Lines - 1971 - 1995 Manager Delta's IT Architecture Group - 1994 - 1995 * Responsible for the development and maintenance of Delta's IT standards as par t of the migration from mainframe to client-server computing * Led one internal and one partnered efforts to align IT architecture and Delta Business Drivers * Worked with AT&T to develop the IT Architecture as part of the documentation n eeded to form TransQuest - a joint venture of Delta and AT&T that supplied IT de
velopment for Delta Air Lines. Manager Delta's Real Time Reservation and Operational Support Systems - 1990 - 1 994 * Negotiated, secured and implemented Stratus fault-tolerant computer to replace a 3090 class mainframe, partnered with Delta resources, vendor and third party to implement all required airline support elements. * Delta's Representative for the Aeronautical Telecommunications Network Project (ATNP) - the first development for digital (as opposed to analog) communication s for aircraft in flight. Program consisted of member airlines worldwide and ta sked with developing standards and guidelines for this new communication protoco l. * Managed the conversion of all communications systems for the acquisition of bo th Western Airlines and Pan Am Air Lines. Developed and coordinated a field ser vices staff of over 300 individuals to accomplish the Pan Am conversion world w ide over a one month period. Supervisor of Application and Systems Programming - 1978 -1990 * Accounts Payable Systems * Operational Support and Maintenance Systems * Development and implementation of Delta's first Synchronous Link Control proto col - used with various airlines, travel entities (ARINC, SITA) and other travel related partners to allow direct computer-to-computer communication. * First and Second Level Help/Support Desks - put together a 7x24 support team, combined multiple Help Desks and implemented state-of-the-art phone system for h andling, monitoring and managing calls. After two years, had a waitlist of thir teen qualified individuals wanting to take part of effort. Systems Programmer - MVS Systems - 1975 - 1978 * Implemented Delta's first TSO System * Implemented and maintained Delta's first OS / JCL standards Programmer - COBOL, Fortran, Assembler - 1973 - 1978 EDUCATION The Georgia Institute of Technology, Atlanta, Georgia * BS, Aerospace Engineering * BS, Industrial and Systems Engineering CERTIFICATIONS * Certified Six Sigma Lean Green Belt - 4/2010 * ITIL Foundation Level Certification - 8/2008 * Certified Project Management Professional (PMP) - 11/98 * Certified Six Sigma Green Belt - 6/2003 * CMM Intro Assessor Training - SEI, Carnegie Mellon Institute * Certified Peregrine Systems Service Center - Problem/Change Management * Multiple honors and recognitions from Delta Air Lines
. Researched and developed a web infrastructure based on Microsoft Web technolog y and provided for future growth, expansion and technology inclusion. Additiona lly, the project developed a migration strategy and plan to move Web application s from the current UNIX platforms to Microsoft SQLServer on a Windows 2000 platf orm. The project schedule was developed and maintained with MS Project. Project hours were tracked via Planview. * As manager of IT Architecture for Delta Air Lines, performed and managed three company-wide technical architecture studies for IT that related the business to the IT infrastructure and standards needed. Worked with all levels of manageme nt (Sr VP - rank and file staff) to determine business needs and direction. Put together the base architecture for the joint-venture with AT&T that formed Tran sQuest (now Delta Technology). Made one-on-one presentations to Sr. VPs, CIO, a nd other key personnel as well as general presentations to staff. * Developed and implemented major technical re-engineering initiative supporting the largest business portfolio of a major airline. Ensured FAA compliance and t racked costs/materials during maintenance/re-manufacturing process. Worked with business analysts to develop and implement an SDLC that allowed the project team s to function in an organized and disciplined manner. Implemented a QA departme nt in order to develop and implement defect management and tracking, change mana gement, and release management. This process allowed the business partner to be come active in the change management portion of the project thereby reducing the number of changes coming to the program by 75% and making it more manageable fo r all involved. Program involved 7 project teams, about 50 people. Recognized by both the project teams and the customer with awards. * Served as manager of all mainframe systems supporting Delta Air Line's worldwi de Reservations, Communications, Flight Control and Operations Support Systems. Maintained all systems inclusive of Communications Programming, Database Develop ment, File Support Maintenance, Systems Architecture, Help Desk and Second Level Coverage Operations Support. Team consisted of five project teams (80 people t otal) * As the regional consulting manager for the Southeast, worked with a major bank in Atlanta to implement a commercial loan screening program which provided nece ssary information for business loan approval. Project was developed in a phased approach in order to allow the customer to define and re-engineer business proc esses across multiple departments in order to take full advantage of the technol ogy. * As Project Manager for the State of GA, wrote the Request for Price (RFP) and Statement of Work (SOW), and managed both the vendor selection and contract nego tiation process. After the Peregrine product (Service Center) was selected, per formed the PM role utilizing internal, external and vendor staff to document, de sign and deliver both the problem and change management systems across multiple state departments for the Dept. of Admin. Services. The design and development phases involved extensive customer interface to discover and document needed dep artment processes for these systems. Design phase utilized customer design sess ions, JAD sessions and numerous customer presentations of the resulting design p roposal. Maintained vendor payment schedule per project plan deliverables. PROFESSIONAL EXPERIENCE AutoTrader.Com - Atlanta, GA Senior Manager, Opns & Applications Support October 2007 - Current 2010 - Current Senior Manager - Operations Center - Network Operations Center, Event Manager, Q
A Performance & Integration, Release Management, System Heath, Operations Proces s and Quality. 2007 - 2010 Senior Manager - Operations & Applications Support, Event Management - Expanded Level 1 and Level 2 support groups from support of one application to support o f over 30 applications as well as other support related duties as needed. Devel oped standards and processes for application deployment, turnover and maintenanc e for entire IT operation. Implemented incident, change and problem management systems and reporting. Business Intelligence software remediation. Coordinate d the development of management dashboard reporting for operations and implement ed real-time on-call information system. Established Event Management & Communi cations position to handle severity one situations. Software Business & Management Group, Inc. - Summerfield, FL Principal 2000 - 2007 Worked as a consultant for the following clients: Blue Cross Blue Shield - Jacksonville, FL Project Manager/Consultant, April 2006 - Nov 2006 Managed multiple projects as assigned by Blue Cross - Medicare Part D product of fering, Customer Common Platform - Releases 8, 9, 9.5, 10, other insurance produ ct offerings such Market Intelligence initiative, new products offerings, etc. Responsible for tracking and maintaining budget, timelines and resources for eac h project. Maintained five to eight projects simultaneously. Delta Technology - Atlanta, GA Program Manager/Consultant, March 2004 - April 2006 Program Manager for Delta Air Lines Skymiles Program - major revision and enhanc ement program. Program addresses all interfaces - mainframe, kiosk, web, reserv ations, other airlines, other travel entities, etc. to create a simplified and c onsistent rules based product that works across all environments. Stated purpos e is to simplify customer direct interfaces for redemption of mileage awards and upgrades, reduce costs, and increase competitiveness for Skymiles program. Six teen projects, $27 million, multiple project teams. Project Manager for Delta Air Lines Customer Web Site (Delta.com) - maintenance and enhancements. Managed projects related to technology upgrades, wireless/mobi le communications with cell phones and PDAs, customer presentation and functiona lity enhancements. Program Manager for Food Available for Sale - matrixed organization. Managed pr ojects using the Rational Unified Process with input from team members and custo mers. Met daily with team members and customers to develop and review requirem ents, prototypes and final products. Program was organized into multiple projec ts: data acquisition, forecasting models, reporting and ad-hoc query capability . BlueCross/BlueShield of South Carolina - Columbia, SC Project Manager/Consultant August 2003 - March 2004 Project Manager for Blue Cross America National Release - matrixed organization. Managed project using project plan, scope and design documents, issues, commun
ications, risk and change management, which were all developed with input from t eam members and customers. Met regularly with team members and customers who w ere located in four states and seven cities. Mandatory implementation date set by Blue Cross America Norfolk Southern Corporation - Atlanta, GA Project/Program Manager /Consultant November 2002 - August 2003 As Project Manager for Intermodel Systems SYBASE to DB2-UDB conversion, reviewed and gained approval for project plan from Director and team members. Managed t he plan via issues and change management in order to ensure positive results. Q ueried each team member for his/her thoughts/responsibilities for each piece. N oted by team members as the first individual "to get things done." In addition, served as Project Manager for the entire database and hardware effo rt. Managed, developed and interacted with a team of 54 to deliver and maintain technological environments from SYBASE to DB2. Over 30 systems were tested and produced to satisfaction. State Farm - Bloomington, IL Project Manager/Consultant September 2000 - November 2002 Project Manager for migration of 225+ servers at 4 locations throughout North Am erica from MS Exchange 5.5 to MS Exchange 2000. Managed 60+ individuals with di sciplines for Networks, Windows 2xxx Server, Security, Directory Services, Activ e Directory, Anti-virus, Performance and Architecture. Project schedule was dev eloped in MS Project and hours were tracked by Planview. Extensive usage of int erpersonal skills to accomplish project. Allocated 12 million dollars and 17,00 0 hours. The effort ensured migration over to 160,000 mailboxes with no impact on customer. Further responsible for staffing, Microsoft support contract negot iations, direction changes. All conditions satisfied client directives. Approv ed all time charged to project to relate to existing schedules. Technical envir onment included: Exchange Windows 2000, Visual Basic, PL/1. Project Manager for upgrade and expansion of Asset Tracking system (Peregrine's Asset Center) to move from tracking of local assets to the tracking assets natio nwide. Worked with purchasing and contracts to demonstrate how to save money wh en ordering hardware that would be included in the asset management system. Wor ked with resources company-wide to implement a solution that was compatible with existing financial systems and processing. CoreTech Consulting Group, Inc. - Atlanta, GA Regional Consulting Manager 1997 - 2000 Worked as a consultant for the following clients: Schlumberger (6/00 -9/00): Worked with C-level management to develop and implem ent a PMO for global project assistance. Worked with C-level of HR to assist wi th rewards based system for employee retention throughout the organization. Int erviewed employees worldwide to develop state of the organization and going forw ard recommendations. The State of Georgia (9/98 - 5/00): served as State Coordinator for implementat ion of CRM software for problem, change and configuration management systems in the Department of Administrative Services. Technical environment included DB2, Visual Basic, Peregrine, Tivoli, Vantive and Remedy. Project entailed developme nt of relationships of Government individuals and staff to Director and Commissi oner level. Performed contract negotiations with 5 vendor companies, developed
project plan for implementation, worked with state purchasing department to fina lize price and support issues. Considered most difficult of estimated deliverie s, completion came in on time with all screens and functionality requested. The Atlanta Journal-Constitution (11/97 - 9/98): Program Manager for a Predicti ve Dialer and Call Center Project that provided both sales support, customer sup port and sales development. Provided expertise in building expansion and renova tion, phone system, new network, implementation of hardware and software needed to implement a customer call center. Worked with client to develop and negotiat e contract with vendor as well as maintenance and training agreements for future support. Technical environment included Client Server, Mainframe, FTP interfac es, call flow GUI and scripting development. Major Accomplishment at Core Tech: as Regional Consulting Manager for the Southe ast Region, personally responsible for bringing in 50% of total revenue. Program Manager and Senior Project Manager for Delta Air Lines August 1995 - Nov 1997 Coordinated the Year 2000 Software Conversion for the largest business portfolio of Delta Air Lines. Completed awareness, assessment and initial portion of ren ovation phase which included 340+ subsystems and 4 million lines of code. Inherited a failing effort that had been underway for 1 1/2 years and turned it around within 4 months. Directed 7 project teams in the development and impleme ntation of a major re-engineering effort to ensure FAA compliance, track cost an d materials throughout the maintenance/re-manufacturing process. Worked with HR department to achieve and maintain staffing at competitive rates that were well below the previous rates. Worked with training department to acquire project m anagement training courses for both customers and project teams. The participan t reviews were so positive that the same training was later purchased company-wi de for the entire programming department. Major accomplishments: * Achieved customer support by delivering working applications * Worked with customer to determine cost-effective processes * Worked jointly to implement MRP processes via in-house, 3rd party * Utilized RFID for parts receiving and inventory updating * Initiated and developed systems life cycle * Implemented from start-up QA, release management, requirements tracking and de fect tracking processes. * Directed 7 project teams with over 50 people, 17 concurrent projects. PRIOR WORK EXPERIENCE: * Senior Technical Director, TRECOM Business Systems for Bell South * Manager Systems Architecture/BPR, Systems Support and Communications Delta Air Lines, Inc. Delta Air Lines - 1971 - 1995 Manager Delta's IT Architecture Group - 1994 - 1995 * Responsible for the development and maintenance of Delta's IT standards as par t of the migration from mainframe to client-server computing * Led one internal and one partnered efforts to align IT architecture and Delta Business Drivers * Worked with AT&T to develop the IT Architecture as part of the documentation n eeded to form TransQuest - a joint venture of Delta and AT&T that supplied IT de
velopment for Delta Air Lines. Manager Delta's Real Time Reservation and Operational Support Systems - 1990 - 1 994 * Negotiated, secured and implemented Stratus fault-tolerant computer to replace a 3090 class mainframe, partnered with Delta resources, vendor and third party to implement all required airline support elements. * Delta's Representative for the Aeronautical Telecommunications Network Project (ATNP) - the first development for digital (as opposed to analog) communication s for aircraft in flight. Program consisted of member airlines worldwide and ta sked with developing standards and guidelines for this new communication protoco l. * Managed the conversion of all communications systems for the acquisition of bo th Western Airlines and Pan Am Air Lines. Developed and coordinated a field ser vices staff of over 300 individuals to accomplish the Pan Am conversion world w ide over a one month period. Supervisor of Application and Systems Programming - 1978 -1990 * Accounts Payable Systems * Operational Support and Maintenance Systems * Development and implementation of Delta's first Synchronous Link Control proto col - used with various airlines, travel entities (ARINC, SITA) and other travel related partners to allow direct computer-to-computer communication. * First and Second Level Help/Support Desks - put together a 7x24 support team, combined multiple Help Desks and implemented state-of-the-art phone system for h andling, monitoring and managing calls. After two years, had a waitlist of thir teen qualified individuals wanting to take part of effort. Systems Programmer - MVS Systems - 1975 - 1978 * Implemented Delta's first TSO System * Implemented and maintained Delta's first OS / JCL standards Programmer - COBOL, Fortran, Assembler - 1973 - 1978 EDUCATION The Georgia Institute of Technology, Atlanta, Georgia * BS, Aerospace Engineering * BS, Industrial and Systems Engineering CERTIFICATIONS * Certified Six Sigma Lean Green Belt - 4/2010 * ITIL Foundation Level Certification - 8/2008 * Certified Project Management Professional (PMP) - 11/98 * Certified Six Sigma Green Belt - 6/2003 * CMM Intro Assessor Training - SEI, Carnegie Mellon Institute * Certified Peregrine Systems Service Center - Problem/Change Management * Multiple honors and recognitions from Delta Air Lines
