Director or VP or Manager
Content
Cathy L. Paich 1034 Old Harper Road, Crescent, PA 15046 E-mail: [email protected] CLIENT MANAGEMENT/ RELATIONSHIP MANAGEMENT
Cell: 412-972-0188
EXECUTIVE SUMMARY Professional with leadership, client relationship, and management experience. E xpertise includes aligning technology with sales, services and clients. Committe d to delivering key strategies and value to an organization. SUMMARY OF QUALIFICATIONS a Client Relationship Management/Innovative Solutions a Healthcare Knowledge across Providers, Payers, Vendors, Employers, Brokers a Strong Presentation Skills to all levels of an organization a Management/ Leadership a Strategic and Performance Driven PROFESSIONAL EXPERIENCE Coventry Health Care, Moon Township, PA Coventry Health Care is a diversified national managed healthcare company based in Bethesda, Maryland with over 10,000 employees. Director of e-Commerce Senior Manager of e-Commerce 2000 - 3/2010
* Developed and managed a national e-Commerce Sales and Marketing program which included: o Corporate wide incentive program to target specific web usage growth areas. o Program grew from 22 to 145 eligible participants with payouts exceeding $350, 000 over 3 years aligning incentives to key deliverables. o Partnered with Senior Leaders to execute key business strategies and initiativ es incorporating Search Engine Marketing requirements. * Designed and developed company wide web outreach team across six business line s and 15 health plans. In four months, deployed the new provider portal which e ntailed: o Performed 67 seminars in 41 cities/15 states resulting in 6000 plus registrati ons, over 25,000 users and 400,000 self service web transactions. * Led a multi-year program to increase electronic adoption and significantly red uce operating costs which included: o Decreased customer calls by 30% resulting in a savings of over $1M o Increased electronic data interchange from 42% to 83%. o 2009 exceeded all targeted growth projections across all portals * Engaged in the product management strategy to incorporate Go Green efforts res ulting in anticipated savings of $2M. * Directed 35 Web projects resulting in 91% successful launches ensuring client delivery schedules, expectations and maximum client satisfaction. * Managed vendor partners to deploy online real-time web based solutions and ele ctronic data interchange between Providers, Members, Brokers and Employers * Led strategic planning sessions regarding the various Coventry business lines to identify pain points and assist with e-service solutions via the web portal d evelopment efforts. Incorporated customer surveys and advisory boards for all w ebsites. * Developed a web quarterly product launch release management program, including an intake process for all new web requested enhancements. ACS, Wexford, PA Affiliated Computer Services (Formerly BRC/MCSI) BRC was a premier provider of diversified business process outsourcing (BPO) and
information technology (IT) services and solutions to commercial, financial, he althcare and government clients with more than 5,000 employees. Senior Consultant 1997 a" 2000
* Evaluated needs and provided solutions for systems selections, implementation and management to healthcare delivery systems. Developed key senior level clien t partnerships for continued business opportunities. * Sold consulting services nationally to new prospects and existing clients resu lting in over $1.5M in sales over 2 year period of time. * Reviewed internal processes and recommended improvements/ changes which result ed in cost savings. * Delivered implementation schedules and partnered with various healthcare vendo rs to deliver products and reports on time driving to exceed client satisfaction levels. * Aligned IT strategies to business strategies. McKesson, Pittsburgh, PA (Formerly HBOC) McKesson employs more than 32,000 people across the nation and around the world. McKesson is the nation's leading health care services company, pharmaceuticals, medical supplies and health care information technologies. Account Executive 1990 a" 1997 Sales Associate Senior Implementation Representative * Developed key relationships with senior health system executives to assist in the 3 - 5 year strategic planning efforts. * Sold enterprise clinical and decision support solutions for acute care, ambula tory, provider and home health settings in the Northeast region. * Successfully reached 100% of targeted quota in first year. Achieved Sales Clu b Award for outstanding performance. * Consulted customers in managing accounts receivables less than 90 days, suppor t issues and continuing education of new functionality in software releases. * Organized sales fair for the Northeast Region. Increased attendance by 50%. * Implemented Hospital and Provider clinical systems achieving 120% billable quo ta and number 1 bonus. Informedics, Lake Oswego, OR (Formerly Western Star) Medical Software Account Manager Heritage Valley Health Systems, Sewickley, PA (Formerly Sewickley Valley Hospital) Laboratory System Manager, M.L.T., A.S.C.P. Immunology Department Manager
1988 a" 1990
1980 a" 1985
St. Francis Central, Pittsburgh, PA Medical Laboratory Technology, A.S.C.P. 1978 a" 1980 Education B.S. Health Services Administration, Point Park College, Pittsburgh, PA Professional Affiliations American College of Pathologists (ASCP) since 1978 Americaas Health Insurance Plan (AHIP) since 2005 American Marketing Association (AMA) since 2009 Healthcare Information Management Systems Society (HIMSS) since 2010 Healthcare Financial Management Association (HFMA) since 2009
Pennsylvania Association of Notaries (PAN) since 2004 Community Activities and Social Responsibility Active member of the Community College of Beaver County Foundation Board of Dire ctors. Acting as an Advisor to a privately owned company that provides security credent ialing to the FBI and CIA. Goal is to outreach into the healthcare space. Actively volunteering for the Community College of Beaver County. Presenting to the students in regards to aThe Road to Your Futurea. Assisted with the organization of the 2010 Womanas Golf Outing for the Make A Wi sh Foundation held in June. Engaging with vendors, consultants and healthcare facilities to assist with coll aboration and knowledge transfer of Health Information Technology for Economic a nd Clinical Health (HITECH). Healthcare services consultingtransactio Product management client relations strong leader product delivery product hea lthcare services innovative solutions
Cell: 412-972-0188
EXECUTIVE SUMMARY Professional with leadership, client relationship, and management experience. E xpertise includes aligning technology with sales, services and clients. Committe d to delivering key strategies and value to an organization. SUMMARY OF QUALIFICATIONS a Client Relationship Management/Innovative Solutions a Healthcare Knowledge across Providers, Payers, Vendors, Employers, Brokers a Strong Presentation Skills to all levels of an organization a Management/ Leadership a Strategic and Performance Driven PROFESSIONAL EXPERIENCE Coventry Health Care, Moon Township, PA Coventry Health Care is a diversified national managed healthcare company based in Bethesda, Maryland with over 10,000 employees. Director of e-Commerce Senior Manager of e-Commerce 2000 - 3/2010
* Developed and managed a national e-Commerce Sales and Marketing program which included: o Corporate wide incentive program to target specific web usage growth areas. o Program grew from 22 to 145 eligible participants with payouts exceeding $350, 000 over 3 years aligning incentives to key deliverables. o Partnered with Senior Leaders to execute key business strategies and initiativ es incorporating Search Engine Marketing requirements. * Designed and developed company wide web outreach team across six business line s and 15 health plans. In four months, deployed the new provider portal which e ntailed: o Performed 67 seminars in 41 cities/15 states resulting in 6000 plus registrati ons, over 25,000 users and 400,000 self service web transactions. * Led a multi-year program to increase electronic adoption and significantly red uce operating costs which included: o Decreased customer calls by 30% resulting in a savings of over $1M o Increased electronic data interchange from 42% to 83%. o 2009 exceeded all targeted growth projections across all portals * Engaged in the product management strategy to incorporate Go Green efforts res ulting in anticipated savings of $2M. * Directed 35 Web projects resulting in 91% successful launches ensuring client delivery schedules, expectations and maximum client satisfaction. * Managed vendor partners to deploy online real-time web based solutions and ele ctronic data interchange between Providers, Members, Brokers and Employers * Led strategic planning sessions regarding the various Coventry business lines to identify pain points and assist with e-service solutions via the web portal d evelopment efforts. Incorporated customer surveys and advisory boards for all w ebsites. * Developed a web quarterly product launch release management program, including an intake process for all new web requested enhancements. ACS, Wexford, PA Affiliated Computer Services (Formerly BRC/MCSI) BRC was a premier provider of diversified business process outsourcing (BPO) and
information technology (IT) services and solutions to commercial, financial, he althcare and government clients with more than 5,000 employees. Senior Consultant 1997 a" 2000
* Evaluated needs and provided solutions for systems selections, implementation and management to healthcare delivery systems. Developed key senior level clien t partnerships for continued business opportunities. * Sold consulting services nationally to new prospects and existing clients resu lting in over $1.5M in sales over 2 year period of time. * Reviewed internal processes and recommended improvements/ changes which result ed in cost savings. * Delivered implementation schedules and partnered with various healthcare vendo rs to deliver products and reports on time driving to exceed client satisfaction levels. * Aligned IT strategies to business strategies. McKesson, Pittsburgh, PA (Formerly HBOC) McKesson employs more than 32,000 people across the nation and around the world. McKesson is the nation's leading health care services company, pharmaceuticals, medical supplies and health care information technologies. Account Executive 1990 a" 1997 Sales Associate Senior Implementation Representative * Developed key relationships with senior health system executives to assist in the 3 - 5 year strategic planning efforts. * Sold enterprise clinical and decision support solutions for acute care, ambula tory, provider and home health settings in the Northeast region. * Successfully reached 100% of targeted quota in first year. Achieved Sales Clu b Award for outstanding performance. * Consulted customers in managing accounts receivables less than 90 days, suppor t issues and continuing education of new functionality in software releases. * Organized sales fair for the Northeast Region. Increased attendance by 50%. * Implemented Hospital and Provider clinical systems achieving 120% billable quo ta and number 1 bonus. Informedics, Lake Oswego, OR (Formerly Western Star) Medical Software Account Manager Heritage Valley Health Systems, Sewickley, PA (Formerly Sewickley Valley Hospital) Laboratory System Manager, M.L.T., A.S.C.P. Immunology Department Manager
1988 a" 1990
1980 a" 1985
St. Francis Central, Pittsburgh, PA Medical Laboratory Technology, A.S.C.P. 1978 a" 1980 Education B.S. Health Services Administration, Point Park College, Pittsburgh, PA Professional Affiliations American College of Pathologists (ASCP) since 1978 Americaas Health Insurance Plan (AHIP) since 2005 American Marketing Association (AMA) since 2009 Healthcare Information Management Systems Society (HIMSS) since 2010 Healthcare Financial Management Association (HFMA) since 2009
Pennsylvania Association of Notaries (PAN) since 2004 Community Activities and Social Responsibility Active member of the Community College of Beaver County Foundation Board of Dire ctors. Acting as an Advisor to a privately owned company that provides security credent ialing to the FBI and CIA. Goal is to outreach into the healthcare space. Actively volunteering for the Community College of Beaver County. Presenting to the students in regards to aThe Road to Your Futurea. Assisted with the organization of the 2010 Womanas Golf Outing for the Make A Wi sh Foundation held in June. Engaging with vendors, consultants and healthcare facilities to assist with coll aboration and knowledge transfer of Health Information Technology for Economic a nd Clinical Health (HITECH). Healthcare services consultingtransactio Product management client relations strong leader product delivery product hea lthcare services innovative solutions
