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Director with 5 years experience looking for a Executive position.



CAROLINE REYES 16051 SW 73rd Street * Miami, FL 33193 Home: 305. 387.4405 * Cell: 305. 801.8668 * Email: [email protected] Senior IT Manager with 15 years experience in executive-level worldwide technology management and responsibility for multimillion dollar expense and capital budgets. Wide range of capabilities and perspective for building, turning around, and leading advanced information technology teams and projects. Accomplishments include: * Designed and delivered ecommerce and web services infrastructure that generated over $2M revenue with 16% of Interval International's business over the e-commerce infrastructure. * Delivered effective business collaboration technology at Ultimate Software Group and saved $1M by redirecting technology and avoiding unnecessary costs. Spearheaded the contract negotiations for managed services projected to save $2M over five years. * Re-engineered a failing messaging infrastructure for Ultimate Software Group, improving service availability from 70% to 99.9%. * Successfully restructured Ultimate Software's corporate MIS division to support the corporation's direction and business goals, converting it from a business inhibitor to an enabler; cut operating expense budgets by 15% while increasing end-user satisfaction. * Renegotiated software license and telecommunications contracts saving $1M in the first year. * Created and managed multi-million dollar project to improve security to industry best standards onboard 28 geographically dispersed ships and 10 regional offices in the United States and Europe for Royal Caribbean, by implementing PCI compliance and privacy programs such as CAN-SPAM. * Implemented a complete security program, including policies, standards, technical solutions and processes a"from concept to production statusa"in only eighteen months for thirty-two (32) geographically dispersed and individually managed newspapers under Knight Ridder. TECHNICAL SKILLS Extensive information security management, engineering, architecture and analysis expertise in the following areas:

* * Business Continuity Planning (BCP) * * Intrusion Detection & Prevention Systems * * Incident Response & Management * * Computer Forensics, Analysis & Discovery * * COBIT, ITIL, and ISO 17799 * * Mobile Encryption/Two-Factor Authentication * * Change Control Management * * Secure B2B Solutions * * Penetration Testing / Vulnerability Assessment * * Security Controls & Policies/SOX Compliance Audits

PROFESSIONAL EXPERIENCE ULTIMATE SOFTWARE, Weston, FL JUNE 2007 a" PRESENT _DIRECTOR OF COMPLIANCE, JAN 2009 a" JULY 2010_ * Part of core team that acquired and maintained international elite ISO 27001 security certification for third largest SaaS company in the United States * Implemented Internal Audit processes to ensure continued compliance with SAS 70, SOX and ISO 27001 audit standards * Managed provisioning of full access to the SaaS environment for internal and external customers * Re-engineered access control, change management, security reviews and risk assessment processes of the entire enterprise in order to meet business needs while maintaining security _DIRECTOR OF CORPORATE SERVICES, JAN 2008 a" DECEMBER 2008_ * Cost savings through contract renegotiations of maintenance and licensing agreements * Architected and successfully delivered SharePoint to enable online collaboration * Led the upgrade of and fully leveraged several core business applications * Enabled the business to reach strategic business goals through successful delivery of technical solutions * Improved response time and increased internal customer satisfaction of the Helpdesk through the use of measured SLAs and other communication process improvements _DIRECTOR SECURITY AND NETWORK SERVICES, JUNE 2007 a" DECEMBER 2007_ * Stabilized network environment, eliminating unplanned outages and improving network performance for all SaaS customers * Envisioned and created strategic and tactical security goals, budget forecasts ($1.2M), guided technology projects and purchases ($800K),

created and implemented security policies, developed security controls, lead disaster recovery efforts, and directed all security-related projects * Created business and technical security incident response procedures ROYAL CARIBBEAN CRUISE LINES, Miramar, FL FEB 2004 a" JUN 2007 _MANAGER, DATA PRIVACY & SECURITY_ * Created and managed multi-million dollar security project to improve security to industry best standards onboard 28 geographically dispersed ships and 10 regional offices in the United States and Europe * Advised executive board on security matters, implemented security policies and standards and created and managed projects to mitigate security threats * Established periodic Security Awareness program for all employees * Successfully led and implemented projects that resulted in SOX and PCI and CAN SPAM security and privacy compliance * Implemented metrics to report on and gauge effectiveness of security program for executive board KNIGHT RIDDER, Miami, FL MAY 2001 a" FEB 2004 _MANAGER, INFORMATION SYSTEMS _ * Technical Lead on e-commerce project to bring core business to the Internet, saving over $5 million annually and enhancing revenue * Successfully executed security project with limited budget and resources to bring corporate organization and newspapers into compliance with regulatory requirements * Created security program and implemented security polices, standards and oversight INTERVAL INTERNATIONAL, Miami, FL JUNE 1998 a" MAY 2001 _SENIOR SYSTEMS ENGINEER_ * Responsible for entire IT security infrastructure for a $6.2 billion

international vacation exchange network and travel/entertainment services provider * Responsible for overseeing and managing UNIX, NT, Novell, Web, security and networking technologies * Researched and recommended new technical solutions * Budgeted and executed enterprise projects * Designed, implemented and migrated firewall technologies including VPN solutions * Worked with senior management to develop and rollout security policies and standards * Team lead in design, implementation and migration of e-commerce web servers, DNS, FTP and Oracle database technology to Sun/Solaris * Project Lead in design and implementation of Internet Security and web services infrastructure that resulted in over $2 million in revenue with 16% of the Company business over the e-commerce infrastructure MTV NETWORKS, New York, NY NOVEMBER 1997 a" JUNE 1998 _SENIOR SYSTEMS ANALYST_ * Managed technicians on NT related projects Part of project team that migrated networks from Token Ring to 100 MB Ethernet * Designed and implemented Microsoft NT Domains and Exchange 5.5 sites for Microsoft Exchange * Planned and directed project to migrate select users to Lotus Notes NT domain * Upgraded Novell 3.1x to Novell 4.1x platform CHASE MANHATTAN BANK, New York, NY JUNE 1995 a" NOVEMBER 1997 _TECHNICAL OFFICER _ * Excelled and promoted to management and oversaw 5 technical consultants. *

Planned and executed enterprise wide Novell 3.x to 4.x migration * Researched, recommended and implemented Windows NT Server environment * Project Lead for Windows for Workgroups 3.11 and Windows NT workstation conversion _SENIOR NETWORK ANALYST/ DEVELOPMENT AND IMPLEMENTATION_ * Optimized performance through proactive monitoring strategies * Converted to and monitored Bootp/DHCP services on Netware 4.1x servers * Implemented and monitored DNS on Windows NT Server EDUCATION FLORIDA INTERNATIONAL UNIVERSITY B.A., Double Majors -Business Administration and International Business NATIONAL HONOR SOCIETY AND DEAN'S LIST QUEENSBOROUGH COMMUNITY COLLEGE A.A.S, Computer Information Systems NATIONAL HONOR SOCIETY AND DEAN'S LISTCERTIFICATIONS AND MEMBERSHIPS InfraGard member, IEEE Member, SANS Security Essentials (GGSEC) Certification, Certified Information Systems Security Professional (CISSP)

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