Dissertation Topics

Measuring lean initiatives in health care services: issues and findings
Authors: Kollberg, Beata; Dahlgaard, Jens J.; Brehmer, Per-Olaf Source: International Journal of Productivity and Performance Management, Volume 56, Number 1, 2007, pp. 7-24(18) Publisher: Emerald Group Publishing Limited Abstract: <B>Purpose</B> - The purpose of this paper is to discuss how a performance measurement system called "the flow model" is designed to measure changes towards lean thinking in health care services. <B>Design/methodology/approach</B> - The paper integrates literature from the health care sector and the lean production movement in order to understand whether lean thinking is applicable in healthcare and thereby identify key performance indicators that measure changes towards lean thinking in health care. The flow model is discussed in relation to this measurement framework. <B>Findings</B> - The paper finds that lean thinking is applicable in health care settings, and that the flow model is a suitable tool for following up these initiatives. However, it is argued that the flow model needs to be balanced with other measurements in order to receive a complete picture of lean performance. <B>Research limitations/implications</B> - The paper shows that the framework of measurements may be used in empirical research of assessing changes towards lean thinking in health care settings. <B>Practical implications</B> - The paper shows that health care practitioners may use the findings to develop measurements of the outcome of lean initiatives on existing care processes. <B>Originality/value</B> - The paper shows analysis and discussion of the application of an industrial concept - Lean Production - in health care services. Keywords: Health services; Lean production; Sweden Document Type: Research article

Title: Clinical governance and operations management methodologies
Author(s): Carol Davies, Paul Walley Journal: International Journal of Health Care Quality Assurance ISSN: 0952-6862 Year: Feb 2000 Volume: 13 Issue: 1 Page: 21 - 26 DOI: 10.1108/09526860010311053 Publisher: MCB UP Ltd Abstract: The clinical governance mechanism, introduced since 1998 in the UK National Health Service (NHS), aims to deliver high quality care with efficient, effective and cost-effective patient services. Scally and Donaldson recognised that new approaches are needed, and operations management techniques comprise potentially powerful methodologies in understanding the process of care, which can be applied both within and across professional boundaries. This paper summarises four studies in hospital Trusts which took approaches to improving process that were

different from and less structured than business process re-engineering (BPR). The problems were then amenable to change at a relatively low cost and short timescale, producing significant improvement to patient care. This less structured approach to operations management avoided incurring overhead costs of large scale and costly change such as new information technology (IT) systems. The most successful changes were brought about by formal tools to control quantity, content and timing of changes. Keywords: Capacity, Demand, Governance, Operations management, Process management Article Type: Case study

Title: Towards development of professional management in Indian hospitals Author(s): Syed Amin Tabish
Journal: Journal of Management in Medicine ISSN: 0268-9235 Year: Apr 1998 Volume: 12 Issue: 2 Page: 109 - 119 DOI: 10.1108/02689239810227137 Publisher: MCB UP Ltd Abstract: Hospitals consume the largest share of government health resources, yet, until recently, they have not been a focus of health policy and research in developing countries, where the resources are in negative proportion to the demands placed on services of health care institutions, and where the possibility of resources being increased in the short run is very remote, the only hope for the increase in the effectiveness of the health care system being the effective management of hospitals. A professional administrator with multidisciplinary training would ensure the optimal use of resources. We live in the age of perfection at all levels. Hence, professional training is the basic requirement for the personnel to function effectively in a hospital. Professional training is required to be imparted by the institutions specialised in professional training. Professional management has an immense scope and a bright future market on account of the increasing demand for specialised and quality health care. Better management or lack of it will determine the future of health service. This paper focuses on development of management and the requirement for professional administrators in India. Keywords: Health care, Hospitals, Leadership, Management, Professionalism, Training needs Article Type: Research paper

Title: Integrated approach to healthcare quality management: a case study
Author(s): Prasanta Kumar Dey, Seetharaman Hariharan Journal: The TQM Magazine ISSN: 0954-478X Year: 2006 Volume: 18 Issue: 6 Page: 583 - 605 DOI: 10.1108/09544780610707093 Publisher: Emerald Group Publishing Limited Abstract: Purpose – The purpose of the paper is to develop an integrated quality management model, which identifies problems, suggests solutions, develops a framework for implementation and helps evaluate performance of health care services dynamically. Design/methodology/approach – This paper uses logical framework analysis (LFA), a matrix approach to project planning for managing quality. This has been applied to three acute healthcare services (Operating room utilization, Accident and emergency, and Intensive care) in order to demonstrate its effectiveness. Findings – The paper finds that LFA is an effective method of quality management of hospitalbased healthcare services. Research limitations/implications – This paper shows LFA application in three service processes in one hospital. However, ideally this is required to be tested in several hospitals and

other services as well. Practical implications – In the paper the proposed model can be practised in hospital-based healthcare services for improving performance. Originality/value – The paper shows that quality improvement in healthcare services is a complex and multi-dimensional task. Although various quality management tools are routinely deployed for identifying quality issues in health care delivery and corrective measures are taken for superior performance, there is an absence of an integrated approach, which can identify and analyze issues, provide solutions to resolve those issues, develop a project management framework (planning, monitoring, and evaluating) to implement those solutions in order to improve process performance. This study introduces an integrated and uniform quality management tool. It integrates operations with organizational strategies. Keywords: Health services, Quality management, Service operations Article Type: Research paper

Title: Managerial perceptions on volume flexible strategies and performance in health care services
Author(s): Eric P. Jack, Thomas L. Powers Journal: Management Research News ISSN: 0140-9174 Year: 2006 Volume: 29 Issue: 5 Page: 228 - 241 DOI: 10.1108/01409170610674374 Publisher: Barmarick Publications Abstract: Purpose – The purpose of this paper is to examine the impact of volume flexible strategies on organizational performance in academic medical centers (AMCs). Volume flexible strategies represent a variety of methods where organizations use their portfolio of resources and capabilities to meet fluctuating customer demand while improving organizational performance. Design/methodology/approach – A path model is developed and tested based on a survey of AMCs in the USA as listed in the American hospital directory. Findings – The results indicate that desired levels of volume flexibility have a positive impact on organizational capabilities that in turn, positively influence how internal sources of volume flexibility are leveraged. In addition, volume flexible capability and the use of internal strategies were found to have a positive influence on customer-related performance that in turn, positively impacts financial and market share performance. Research limitations/implications – This research was exploratory in nature and limited to a sample of AMCs. To improve the generalizability of these results, future studies should evaluate these constructs using a larger sample of health care organizations. Practical implications – The deployment and use of volume flexible strategies is germane to any health care organization's strategy and performance. This study offers some guidance to administrators who need both a clear understanding of the underlying tradeoffs involved in deploying these strategies and a prescriptive model to help guide their use. Originality/value – This work answers the recent calls for more empirical research in general, and specifically, for more operations strategy research on flexibility in service industries. It should assist future researchers who focus on flexibility in health care services and would also be of interest to practitioners interested in keeping up with academic literature. Keywords: Health services, Hospitals, Service levels, United States of America Article Type: Conceptual Paper

Title: Managing FM (support services): business risks in the healthcare sector
Author(s): M.I. Okoroh, P.P. Gombera, B.D. Ilozor Journal: Facilities ISSN: 0263-2772 Year: Jan 2002 Volume: 20 Issue: 1/2 Page: 41 - 51 DOI: 10.1108/02632770210414281 Publisher: MCB UP Ltd Abstract: This paper presents research findings of 365 NHS Trust executives in the UK and builds on work carried out on risk perceptions and treatment in facilities management operations and business support activities in the NHS Trusts. The research utilises a business approach of viewing healthcare facilities not only as fixed “assets” occupying hospital sites and space, but it also considers them as that “tangible” part of the service chain process underpinning the provision of clinical services to both internal (departments or directorates) and external customers. The research found that customer satisfaction, service delivery certainty, customer involvement, service quality reliability, health and safety are highly rated by the NHS executives. The paper classifies healthcare related risk constructs into seven elements namely: customer care, corporate, legal, commercial finance and economics, business transfer, and facilities transmitted. Keywords: Facilities management, Health care, National Health Service, Risk management Article Type: Research paper

Title: Value chains in health care
Author(s): Dennis A. Pitta, Michael V. Laric Journal: Journal of Consumer Marketing ISSN: 0736-3761 Year: Dec 2004 Volume: 21 Issue: 7 Page: 451 - 464 DOI: 10.1108/07363760410568671 Publisher: Emerald Group Publishing Limited Abstract: The supply chain concept aided marketing by highlighting relationships that form a network of firms creating products for consumers. It helped change the focus from individual transactions to a more comprehensive view of the entire system. The value chain concept in marketing extends the supply chain view in an important way: it explicates the value that is created at each stage of the chain. For marketers, it is a vital tool in satisfying consumers – the final part of the value chain. This value chain can be viewed as having two components: the value delivery system and the consumer. This paper explores several approaches to value that are important in the functioning of the value chain. It then delineates three main elements of the value chain and traces them as they apply to services. It then focuses on one of the more complex services, the health care delivery system. It goes on to describe the health care value network and examine the critical factors that affect the success of the health care process. Finally, it delineates several important implications for health care marketers. Keywords: Health services, Value chain Article Type: Conceptual Paper Article URL: http://www.emeraldinsight.com/10.1108/07363760410568671 To purchase multiple Reprints of this paper please click here or Email [email protected]

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Title: Assessing and managing the value chain
Author(s): Journal: Strategic Direction ISSN: 0258-0543 Year: 2002 Volume: 18 Issue: 2 Page: 12 - 14 DOI: Publisher: MCB UP Ltd Abstract: Ensuring customers are satisfed by delivering ‘value’ poses a number of challenges dependent not only on the product or service offered but also the type of customer served. Who are your customers and what are their requirements? When and where should value be delivered? To what extent are customer needs being met and how can service be continually improved? Having studied all these questions, the crucial issue must be how do you manage a value delivery ‘system’ capable of satisfying your customers? Keywords: Health care, Hospitals, Service quality, Value chain Article Type: Viewpoint Article URL: http://www.emeraldinsight.com/ To purchase multiple Reprints of this paper please click here or Email [email protected] For Permission to reproduce or distribute copies of

Title: The general principles of value chain management Author(s): Tom McGuffog, Nick Wadsley Journal: Supply Chain Management: An International Journal ISSN: 1359-8546 Year: Dec 1999 Volume: 4 Issue: 5 Page: 218 - 225 DOI: 10.1108/13598549910295000 Publisher: MCB UP Ltd Abstract: Explores the principles of value chain management, as they apply to both public and private products, and explores the impact of e-commerce and collaborative planning through the Internet on reducing costs and uncertainty in supply chains. Drawing on experience from global initiatives with e-centreuk, and recent applications within Nestlé UK, makes a plea for simplicity and standardisation in electronic commerce, to support speedy and certain value chain management across the globe. Keywords: Electronic data interchange, Internet, Supply-chain management, Value chain Article Type: Case study

Article URL: http://www.emeraldinsight.com/10.1108/13598549910295000 To purchase multiple Reprints of this paper please click here or Email [email protected] For Permission to reproduce or distribute copies of this article please click here or Email: [email protected]

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View HTML 152. Communicating the complexity of computer-integrated operations: An innovative use of process modelling in a North East hospital Trust Author(s):Teresa Waring, David Wainwright International Journal of Operations & Production Management; Volume: 22 Issue: 4; 2002 Research paper View HTML | View PDF (537 KB) 153. Cultural characteristics of “high” and “low” performing hospitals Author(s):R. Mannion, H.T.O. Davies, M.N. Marshall Journal of Health Organisation and Management; Volume: 19 Issue: 6; 2005 Case study View HTML | View PDF (72 KB) 154. hidden organisational costs of using non-standard employment Author(s):Cameron Allan Personnel Review; Volume: 29 Issue: 2; 2000 Case study View HTML | View PDF (111 KB) 155. A lower academic level of first line management training for medically qualified healthcare staff can enhance workplace performance Author(s):Mike Morrison The

Industrial and Commercial Training; Volume: 30 Issue: 1; 1998 Case study View HTML | View PDF (48 KB) 156. Mission statements in Canadian hospitals Author(s):Christopher K. Bart, Maureen Hupfer Journal of Health Organisation and Management; Volume: 18 Issue: 2; 2004 Research paper View HTML | View PDF (115 KB) 157. Decisions, decisions Author(s):Pamela Chrispin Journal of Management in Medicine; Volume: 10 Issue: 6; 1996 Research paper View HTML | View PDF (34 KB) 158. Contested terrain: the incomplete closure of managerialism in the health service Author(s):Graeme Currie Health Manpower Management; Volume: 23 Issue: 4; 1997 Research paper View HTML | View PDF (54 KB) 159. Contested terrain: The incomplete closure of managerialism in the health service Author(s):Graeme Currie Personnel Review; Volume: 25 Issue: 5; 1996 Research paper View HTML | View PDF (58 KB) 160. The magic matrix of clinical governance Author(s):S.A. Lewis, N. Saunders, K. Fenton British Journal of Clinical Governance; Volume: 7 Issue: 3; 2002 Case study View HTML | View PDF (139 KB) 161. Challenges in costing health care services: Recent evidence from the UK Author(s):Deryl Northcott, Sue Llewellyn International Journal of Public Sector Management; Volume: 15 Issue: 3; 2002 Research paper View HTML | View PDF (147 KB) 162. Patients’ complaints as a management tool for continuous quality improvement Author(s):Rachel Javetz, Zvi Stern Journal of Management in Medicine; Volume: 10 Issue: 3; 1996 Research paper View HTML | View PDF (42 KB) 163. A decision analytic approach to commissioning ambulance cardiac services Author(s):Robin Dowie, Richard P.F. Gregory, Kathleen V. Rowsell, Shân Annis, A.D. Gick, Christopher J. Harrison Journal of Management in Medicine; Volume: 12 Issue: 2; 1998 Research paper View HTML | View PDF (86 KB) 164. Clinical governance and operations management methodologies Author(s):Carol Davies, Paul Walley International Journal of Health Care Quality Assurance; Volume: 13 Issue: 1; 2000 Case study View HTML | View PDF (93 KB) 165. future of management training in Canadian healthcare organizations Author(s):Robert Loo The

Journal of Management Development; Volume: 16 Issue: 9; 1997 Research paper View HTML | View PDF (43 KB) 166. cost-effectiveness study of changing medical practice in early pregnancy Author(s):Jane Wren, Barrie Craven Journal of Management in Medicine; Volume: 11 Issue: 6; 1997 Research paper View HTML | View PDF (143 KB) 167. Health Education Center (AHEC) outreach librarian Author(s):Diana McDuffee Reference Services Review; Volume: 32 Issue: 1; 2004 Research Paper View HTML | View PDF (56 KB) 168. Developing consultant care on delivery suite Author(s):Mark Hackett British Journal of Clinical Governance; Volume: 4 Issue: 3; 1999 Case study View HTML | View PDF (74 KB) 169. Developing consultant care on delivery suite Author(s):Mark Hackett Health Manpower Management; Volume: 24 Issue: 6; 1998 Case study View HTML | View PDF (56 KB) 170. recovery of BPR implementation through an ERP approach: A hospital case study Author(s):Ziaul Huq, Thomas N. Martin Business Process Management Journal; Volume: 12 Issue: 5; 2006 Research paper The A

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View HTML | View PDF (79 KB) 171. Instilling and distilling a reputation for institutional excellence: A critical reflection on organising practice Author(s):Margitta B. Beil-Hildebrand Journal of Health Organisation and Management; Volume: 19 Issue: 6; 2005 Research paper View HTML | View PDF (161 KB) 172. An analysis of possible scenarios of medical waste management in Bangladesh Author(s):Nasima Akter, Josef Tränkler Management of Environmental Quality: An International Journal; Volume: 14 Issue: 2; 2003 Case study View HTML | View PDF (198 KB) 173. Consumer as king in the NHS Author(s):Sharon C. Bolton International Journal of Public Sector Management; Volume: 15 Issue: 2; 2002 Research paper View HTML | View PDF (80 KB) 174. Reducing health care costs through optimised facility management-related processes Author(s):Kunibert Lennerts, Jochen Abel, Uwe Pfründer, Vishal Sharma

Journal of Facilities Management; Volume: 2 Issue: 2; 2003 Research paper View HTML | View PDF (443 KB) 175. The play of information systems development: Drama and ritual in the development of a nursing information system Author(s):Christopher Westrup Information Technology & People; Volume: 9 Issue: 2; 1996 Research paper View HTML | View PDF (93 KB) 176. Simulation of a hospital's theatre suite Author(s):W.E. McAleer, J.A. Turner, D. Lismor, I.A. Naqvi Journal of Management in Medicine; Volume: 9 Issue: 5; 1995 Case study View HTML | View PDF (75 KB) 177. Seamless Service Author(s):Nigel Grinstead, R. Timoney Health Manpower Management; Volume: 20 Issue: 1; 1994 Case study View HTML | View PDF (19 KB) 178. development of a model for total quality healthcare Author(s):Puay Cheng Lim, Nelson K.H. Tang Managing Service Quality; Volume: 10 Issue: 2; 2000 Case study The

View HTML | View PDF (155 KB) 179. On the centrality of strategic human resource management for healthcare quality results and competitive advantage Author(s):Charles R. Gowen III, Kathleen L. McFadden, William J. Tallon Journal of Management Development; Volume: 25 Issue: 8; 2006 Research paper View HTML | View PDF (171 KB) 180. Improving out-patient clinic waiting times: methodological and substantive issues Author(s):Mike Hart International Journal of Health Care Quality Assurance; Volume: 8 Issue: 6; 1995 Case study View HTML | View PDF (57 KB) 181. Hierarchies, networks and management accounting in NHS hospitals Author(s):C. Stuart Jones Accounting, Auditing & Accountability Journal; Volume: 12 Issue: 2; 1999 Research paper View HTML | View PDF (165 KB) 182. Innovation in Health Care: Developments in NHS Trusts Author(s):D. Jane Bower Journal of Management in Medicine; Volume: 8 Issue: 4; 1994 Technical paper View HTML | View PDF (34 KB) 183. Image and identity: performance appraisal in a trust hospital Author(s):G. Coates

Health Manpower Management; Volume: 22 Issue: 3; 1996 Case study View HTML | View PDF (43 KB) 184. housekeepers in mental health environments Author(s):Daryl May, Louise Suckley Facilities; Volume: 23 Issue: 13/14; 2005 Case study View HTML | View PDF (122 KB) 185. Workplace health concerns: a focus group study Author(s):Annette M. Jinks, Ruth Daniels Journal of Management in Medicine; Volume: 13 Issue: 2; 1999 Research paper View HTML | View PDF (127 KB) 186. Procurement performance measurement system in the health care industry Author(s):Arun Kumar, Linet Ozdamar, Chai Peng Ng International Journal of Health Care Quality Assurance; Volume: 18 Issue: 2; 2005 Case study View HTML | View PDF (361 KB) 187. Assuring Quality in Community Care Author(s):Sian Williams International Journal of Health Care Quality Assurance; Volume: 3 Issue: 1; 1990 View HTML 188. Ten Commandments of Customer Service Author(s):Stuart Reynolds International Journal of Health Care Quality Assurance; Volume: 4 Issue: 3; 1991 View HTML 189. Medical Audit in the Quality Process: A Practical Implementation Author(s):Andrew Matchet, Peter Rose International Journal of Health Care Quality Assurance; Volume: 5 Issue: 6; 1992 View HTML 190. Assessing process re-engineering impacts through baselining Author(s):S. Thomas Foster, Charles R. Franz Benchmarking: An International Journal; Volume: 2 Issue: 3; 1995 Research paper View HTML | View PDF (65 KB) 191. in the elderly: challenges and opportunities in the rural settings: the Whyalla case. Preliminary report Author(s):Lilian Mwanri, Jeffrey Fuller Health Education; Volume: 103 Issue: 5; 2003 Research paper View HTML | View PDF (90 KB) 192. Learning from death Author(s):P. Jane Cowan British Journal of Clinical Governance; Volume: 6 Issue: 2; 2001 General review View HTML | View PDF (213 KB) Falls The Ward

193. Informed consent for orthopaedic surgery: a prospective audit Author(s):Pankaj Sharma, Anand Arya, Samrendu Singh Clinical Governance: An International Journal; Volume: 8 Issue: 3; 2003 Research paper View HTML | View PDF (65 KB) 194. Measuring risk in a children’s unit: developing a local strategy for health, safety and risk management at Queen’s Medical Centre, Nottingham Author(s):Sharon Stower International Journal of Health Care Quality Assurance; Volume: 11 Issue: 7; 1998 Case study View HTML | View PDF (67 KB) 195. Do Clinicians Decide to Discharge Someone from Their Out-patient Clinic? Author(s):F.M. Sullivan Journal of Management in Medicine; Volume: 7 Issue: 4; 1993 How

View HTML 196. Managing professional integration in an acute hospital – a socio-political analysis Author(s):Norman Crump International Journal of Public Sector Management; Volume: 15 Issue: 2; 2002 Case study View HTML | View PDF (79 KB) 197. Managerial process: the reflective practitioner Author(s):Paul Greenall Leadership in Health Services; Volume: 17 Issue: 3; 2004 Conceptual Paper View HTML | View PDF (65 KB)

198. The effectiveness of orthopaedic triage by extended scope physiotherapists Author(s):Paul Hattam Clinical Governance: An International Journal; Volume: 9 Issue: 4; 2004 Research paper View HTML | View PDF (115 KB) 199. Primary care information technology within the NHS: The concept of markets and hierarchies on systems exploitation Author(s):Ray Hackney, Gurpreet Dhillon, Neil McBride International Journal of Public Sector Management; Volume: 10 Issue: 5; 1997 Case study View HTML | View PDF (35 KB) 200. The Impact of a TQM Intervention on Workplace Attitudes in a Health-care Organization Author(s):Steven M. Sommer, Deryl E. Merritt Journal of Organizational Change Management; Volume: 7 Issue: 2; 1994 Research paper View HTML | View PDF (44 KB) 201. Developing quality health systems in Mongolia Author(s):Michael O’Rourke, Jacques Jeugmans, S. Sonin, G. Dashzeveg, R. Batsuury

International Journal of Health Care Quality Assurance; Volume: 14 Issue: 5; 2001 Case study View HTML | View PDF (469 KB) 202. An investigation of the suitability of the EFQM Excellence Model for a pharmacy department within an NHS Trust Author(s):Ann Stewart International Journal of Health Care Quality Assurance; Volume: 16 Issue: 2; 2003 Case study View HTML | View PDF (159 KB) 203. False positive serologic tests after administration of intravenous gamma globulin: case report and institutional quality management resolution Author(s):J.B. Stricker, B.A. Browne, W. Koss British Journal of Clinical Governance; Volume: 6 Issue: 2; 2001 Case study View HTML | View PDF (62 KB) 204. NHS pay determination and work re-organisation: Employment relations reform in NHS Trusts Author(s):Stephen Bach Employee Relations; Volume: 20 Issue: 6; 1998 Case study View HTML | View PDF (94 KB) 205. Improving the pharmaceutical supply chain: Assessing the reality of e-quality through e-commerce application in hospital pharmacy Author(s):Liz Breen, Helen Crawford International Journal of Quality & Reliability Management; Volume: 22 Issue: 6; 2005 Research paper View HTML | View PDF (176 KB) 206. Managing FM (support services): business risks in the healthcare sector Author(s):M.I. Okoroh, P.P. Gombera, B.D. Ilozor Facilities; Volume: 20 Issue: 1/2; 2002 Research paper View HTML | View PDF (987 KB) 207. Clinical risk – minimising harm in practical procedures and use of equipment Author(s):Jane Cowan British Journal of Clinical Governance; Volume: 5 Issue: 4; 2000 Viewpoint View HTML | View PDF (82 KB) 208. Clinical risk – minimising harm in practical procedures and use of equipment Author(s):Jane Cowan Clinical Performance and Quality Healthcare; Volume: 8 Issue: 4; 2000 Viewpoint View HTML | View PDF (74 KB) 209. Clashes between understanding and doing – leaders’ understanding of management in intensive care during a period of reorganisation Author(s):E. Lindberg, E. Henriksen, U. Rosenqvist International Journal of Health Care Quality Assurance; Volume: 16 Issue: 7; 2003 Case study View HTML | View PDF (90 KB)

210. Health-care process improvement decisions: a systems perspective Author(s):Paul Walley, Kate Silvester, Shaun Mountford International Journal of Health Care Quality Assurance; Volume: 19 Issue: 1; 2006 Research paper View HTML | View PDF (216 KB) 211. Purchasing power and polarized professionalism in British medicine Author(s):Sue Llewellyn Accounting, Auditing & Accountability Journal; Volume: 10 Issue: 1; 1997 Research paper View HTML | View PDF (119 KB) 212. Seamless health care for chronic diseases in a dual health care system: managed care and the role of family physicians Author(s):Albert Lee Journal of Management in Medicine; Volume: 12 Issue: 6; 1998 Case study View HTML | View PDF (62 KB) 213. Assessing the demand for building maintenance in a major hospital complex Author(s):Hassan Al-Zubaidi Property Management; Volume: 15 Issue: 3; 1997 Case study View HTML | View PDF (78 KB) 214. Integrated approach to healthcare quality management: a case study Author(s):Prasanta Kumar Dey, Seetharaman Hariharan The TQM Magazine; Volume: 18 Issue: 6; 2006 Research paper View HTML | View PDF (388 KB) 215. Outsourcing in the Australian health sector: The interplay of economics and politics Author(s):Suzanne Young International Journal of Public Sector Management; Volume: 18 Issue: 1; 2005 Research paper View HTML | View PDF (81 KB) 216. Performance appraisal and women’s “performance” in a Trust hospital Author(s):G. Coates Health Manpower Management; Volume: 22 Issue: 5; 1996 Case study View HTML | View PDF (60 KB) 217. Implementation of patient safety initiatives in US hospitals Author(s):Kathleen L. McFadden, Gregory N. Stock, Charles R. Gowen III International Journal of Operations & Production Management; Volume: 26 Issue: 3; 2006 Research paper View HTML | View PDF (122 KB) 218. Factors affecting information systems’ success Author(s):Grafton Whyte, Andy Bytheway International Journal of Service Industry Management; Volume: 7 Issue: 1; 1996 Research

paper View HTML | View PDF (88 KB) 219. HACCP and the management of healthcare associated infections: Are there lessons to be learnt from other industries? Author(s):Chris Griffith International Journal of Health Care Quality Assurance; Volume: 19 Issue: 4; 2006 General review View HTML | View PDF (705 KB) 220. Referral to a psychiatric clinic: what do patients expect? Author(s):Paul Blenkiron International Journal of Health Care Quality Assurance; Volume: 11 Issue: 6; 1998 Research paper View HTML | View PDF (61 KB) 221. Doctor-managers as decision makers in hospitals and health centres Author(s):Viitanen Elina, Lehto Juhani, Tampsi-Jarvala Tiina, Mattila Kari, Virjo Irma, Isokoski Mauri, Hyppölä Harri, Kumpusalo Esko, Halila Hannu, Kujala Santero, Vänskä Jukka Journal of Health Organisation and Management; Volume: 20 Issue: 2; 2006 Research paper View HTML | View PDF (73 KB) 222. Managing healthcare quality using logical framework analysis Author(s):Prasanta Kumar Dey, Seetharaman Hariharan, Naomi Brookes Managing Service Quality; Volume: 16 Issue: 2; 2006 Research paper View HTML | View PDF (511 KB) 223. A study of relationship between managers' leadership style and employees' job satisfaction Author(s):Ali Mohammad Mosadegh Rad, Mohammad Hossein Yarmohammadian Leadership in Health Services; Volume: 19 Issue: 2; 2006 Research paper 224. prescription to description: a critique and reorientation of service culture Author(s):Per Skålén, Tore Strandvik Managing Service Quality; Volume: 15 Issue: 3; 2005 Research paper View HTML | View PDF (158 KB) 225. Use of Quality Circles in a Health Care Environment Author(s):J. Lees, B.G. Dale International Journal of Health Care Quality Assurance; Volume: 2 Issue: 2; 1989 From

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View HTML 226. Quality management standards for facility services in the Italian health care sector Author(s):Vittorio Cesarotti, Bruna Di Silvio International Journal of Health Care Quality Assurance; Volume: 19 Issue: 6; 2006 Research paper View HTML | View PDF (127 KB)

227. Towards a systemic understanding of a hospital waiting list Author(s):J.L. Foote, N.H. North, D.J. Houston Journal of Health Organisation and Management; Volume: 18 Issue: 3; 2004 Case study View HTML | View PDF (96 KB) 228. Treatment of acute behavioural disturbance: A clinical audit of risk management in psychiatric practice Author(s):Rebecca Jacob, Neil Hunt Clinical Governance: An International Journal; Volume: 10 Issue: 4; 2005 Research paper View HTML | View PDF (54 KB) 229. Selection of TQM pilot projects using an MCDM approach Author(s):Sanjay L. Ahire, Dharam S. Rana International Journal of Quality & Reliability Management; Volume: 12 Issue: 1; 1995 Research paper View HTML | View PDF (86 KB) 230. Using routine data for benchmarking and performance measurement of public hospitals in New Zealand Author(s):Vladimir Stevanovic, Colin Feek, Rebecca Kay Benchmarking: An International Journal; Volume: 12 Issue: 6; 2005 Research paper View HTML | View PDF (798 KB) 231. Disaster management strategy for mass wasting hazard prone Naitwar Bazar and surrounding areas in Upper Tons valley in Uttarkashi district, Uttaranchal (India) Author(s):Aniruddha Uniyal, C. Prasad Disaster Prevention and Management; Volume: 15 Issue: 5; 2006 Viewpoint View HTML | View PDF (574 KB)

232. Time-based analysis of total cost of patient episodes: A case study of hip replacement Author(s):Antti Peltokorpi, Jaakko Kujala International Journal of Health Care Quality Assurance; Volume: 19 Issue: 2; 2006 Case study View HTML | View PDF (212 KB) 233. impact of organizational culture on the successful implementation of total quality management Author(s):Ali Mohammad Mosadegh Rad The TQM Magazine; Volume: 18 Issue: 6; 2006 Research paper View HTML | View PDF (188 KB) 234. Australian case in e-health communication and change Author(s):Elizabeth More, Michael McGrath Journal of Management Development; Volume: 21 Issue: 8; 2002 Research paper View HTML | View PDF (536 KB) The

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235. Information management and technology in England’s large acute NHS hospitals: National strategy versus local reality Author(s):Rod Thomas, John Robinson, Teresa Waring, David Wainwright, Stuart Maguire Journal of Management in Medicine; Volume: 9 Issue: 1; 1995 General review View HTML | View PDF (43 KB) 236. Benchmarking in health services Author(s):Pinar Guven-Uslu Benchmarking: An International Journal; Volume: 12 Issue: 4; 2005 Research paper View HTML | View PDF (169 KB) 237. STRATEGIC MENTORING AND THE DEVELOPMENT OF MANAGERS Author(s):Robert J. Newton, Michael J. Wilkinson Management Development Review; Volume: 6 Issue: 6; 1993 View HTML 238. Improving service delivery in FM: case study of a UK hospital facilities directorate Author(s):M. Sarshar Journal of Facilities Management; Volume: 4 Issue: 4; 2006 Research paper View HTML | View PDF (147 KB) 239. Status differences in employee adjustment during organizational change Author(s):Angela J. Martin, Elizabeth S. Jones, Victor J. Callan Journal of Managerial Psychology; Volume: 21 Issue: 2; 2006 Research paper View HTML | View PDF (119 KB) 240. Clinical audit and the implementation of the Ottawa Ankle Rules Author(s):V. Jennings, C. Newton, K. Bonner, R. Hancock Clinical Governance: An International Journal; Volume: 10 Issue: 1; 2005 Research paper View HTML | View PDF (41 KB)

241. Measuring and evaluating the library's contribution to organisational success: Developing a strategic measurement model Author(s):Susan Henczel Performance Measurement and Metrics; Volume: 7 Issue: 1; 2006 Conceptual paper View HTML | View PDF (231 KB) 242. Exploring parents' responses to their child's deliberate self-harm Author(s):H. Raphael, G. Clarke, S. Kumar Health Education; Volume: 106 Issue: 1; 2006 Research paper View HTML | View PDF (152 KB) 243. Outsourcing of public services and implications for managerial knowledge and careers Author(s):Fang Lee Cooke

Journal of Management Development; Volume: 25 Issue: 3; 2006 Research paper View HTML | View PDF (104 KB) 244. Informed consent for radiological procedures: a Scottish survey Author(s):Sandra A. Mathers, Graham A. McKenzie, Rosemary A. Chesson Clinical Governance: An International Journal; Volume: 10 Issue: 2; 2005 Research paper View HTML | View PDF (247 KB) 245. Exploring mentoring and leadership development in health care organizations: Experience and opportunities Author(s):Ann Scheck McAlearney Career Development International; Volume: 10 Issue: 6/7; 2005 Research paper View HTML | View PDF (368 KB) 246. You are who I say you are: the rhetorical construction of identity in the operating theatre Author(s):Alan Bleakley Journal of Workplace Learning; Volume: 18 Issue: 7/8; 2006 Research paper View HTML | View PDF (89 KB) 247. A consensus process on management of major burns accidents: Lessons learned from the café fire in Volendam, The Netherlands Author(s):L. Welling, M. Boers, D.P. Mackie, P. Patka, J.J.L.M. Bierens, J.S.K. Luitse, R.W. Kreis Journal of Health Organisation and Management; Volume: 20 Issue: 3; 2006 Research paper View HTML | View PDF (68 KB) 248. merger psychological contracts: exploring a “multiple foci” conceptualization Author(s):Michelle C. Bligh, Melissa K. Carsten Employee Relations; Volume: 27 Issue: 5; 2005 Conceptual Paper Post-

View HTML | View PDF (120 KB) 249. Collaborative Management Development: Sharing a Wealth of Ideas and Experience Author(s):Charles McConnell Journal of Management Development; Volume: 10 Issue: 4; 1991 View HTML 250. The impact of hospital discharge on inappropriate hospital stay Author(s):Lambert J.G.G. Panis, Frank W.S.M. Verheggen, Peter Pop, Martin H. Prins International Journal of Health Care Quality Assurance; Volume: 17 Issue: 4; 2004 Conceptual Paper View HTML | View PDF (166 KB) 251. American Hospital Association’s Annual Survey of Hospitals: a critical appraisal Author(s):Ross Mullner, Kyusuk Chung Journal of Consumer Marketing; Volume: 19 Issue: 7; 2002 General review View HTML | View PDF (53 KB) 252. Pressures and stress in a West Australian hospital Author(s):Carol Duffy, Christopher Ching Ann Chan The

Personnel Review; Volume: 30 Issue: 2; 2001 Research paper View HTML | View PDF (109 KB) 253. Dimensions of control and nurses’ reactions to hospital amalgamation Author(s):Marjorie Armstrong-Stassen, Sheila J. Cameron International Journal of Sociology and Social Policy; Volume: 23 Issue: 8/9; 2003 Case study View HTML | View PDF (98 KB) 254. Hospital Out-patient Visits: The Patient's Experience Author(s):Anthony Downes, Angela Lownds, Mark Goldman Journal of Management in Medicine; Volume: 5 Issue: 3; 1991 View HTML 255. A new tool for measurement of process-based performance of multispecialty tertiary care hospitals Author(s):Seetharaman Hariharan, Prasanta K. Dey, Harley S.L. Moseley, Areti Y. Kumar, Jagathi Gora International Journal of Health Care Quality Assurance; Volume: 17 Issue: 6; 2004 Case study View HTML | View PDF (327 KB) 256. Case Study of Hospital Quality Assurance Author(s):T.C.E. Cheng International Journal of Quality & Reliability Management; Volume: 9 Issue: 4; 1992 A

View HTML 257. Tracks of change in hospitals: a study of quasi-market transformation Author(s):Martin Kitchener, Richard Whipp International Journal of Public Sector Management; Volume: 10 Issue: 1/2; 1997 Case study View HTML | View PDF (59 KB) 258. Tracks of change in hospitals: a study of quasi-market transformation Author(s):Martin Kitchener, Richard Whipp Journal of Management in Medicine; Volume: 12 Issue: 4/5; 1998 Case study View HTML | View PDF (115 KB) 259. Application of the Balanced Scorecard in Spanish private health-care management Author(s):Ignacio Urrutia, Scott D. Eriksen Measuring Business Excellence; Volume: 9 Issue: 4; 2005 Research paper View HTML | View PDF (933 KB) 260. Hospital Advertising: The Influence of Perceptual and Demographic Factors on Consumer Dispositions Author(s):Syed Saad Andaleeb Journal of Services Marketing; Volume: 8 Issue: 1; 1994 Research paper View HTML | View PDF (49 KB) 261. Implementation of hospital restructuring and nursing staff perceptions of hospital functioning

Author(s):Ronald J. Burke Journal of Health Organisation and Management; Volume: 18 Issue: 4; 2004 Research paper View HTML | View PDF (76 KB) 262. Impact of a day-care center on the appropriateness of hospital admissions and frequency of hospitalization in patients with HIV infection Author(s):Clara M. Escolano Hortelano, Félix Gutiérrez Rodero, Javier Ena Muñoz, Concepción Benito Santaleocadia, Mar Masiá Canuto, Alberto Martín Hidalgo, Antonia Mora Rufete, Ildefonso Hernández Aguado British Journal of Clinical Governance; Volume: 6 Issue: 2; 2001 Research paper View HTML | View PDF (96 KB) 263. Using the balanced scorecard to measure Chinese and Japanese hospital performance Author(s):Xiao-yun Chen, Kazunobu Yamauchi, Ken Kato, Akio Nishimura, Katuski Ito International Journal of Health Care Quality Assurance; Volume: 19 Issue: 4; 2006 Research paper View HTML | View PDF (132 KB) 264. Hospital policy changes in obstetric patient movement Author(s):Kathleen L. McFadden International Journal of Operations & Production Management; Volume: 16 Issue: 3; 1996 Case study View HTML | View PDF (69 KB) 265. Marketing issues for the hospital industry Author(s):Yezdi H. Godiwalla, Shirley Y. Godiwalla International Journal of Health Care Quality Assurance; Volume: 15 Issue: 1; 2002 Research Paper View HTML | View PDF (378 KB) 266. Kindly technicians: hospital administrators immediately before the NHS Author(s):Mark Learmonth Journal of Management in Medicine; Volume: 12 Issue: 6; 1998 Case study View HTML | View PDF (62 KB)

267. Understanding the role of hospitals and their environment in practical training Author(s):L'ubica Sobotová, Tan?a Nosková, Janka Voleková, L'ubica Ághová Management of Environmental Quality: An International Journal; Volume: 14 Issue: 3; 2003 Case study View HTML | View PDF (192 KB) 268. The role of technology and quality on hospital financial performance: An exploratory analysis Author(s):Ling X. Li, David A. Collier International Journal of Service Industry Management; Volume: 11 Issue: 3; 2000 Research

paper View HTML | View PDF (186 KB) 269. Assessing the appropriateness of hospitalisation days in a French university hospital Author(s):Marie-José d'Alché-Gautier, Dominique Maïza, Frédéric Chastang International Journal of Health Care Quality Assurance; Volume: 17 Issue: 2; 2004 Case study View HTML | View PDF (69 KB) 270. An analytical approach to determining the competitive advantage of TQM in health care Author(s):Mahmoud M. Yasin, Jafar Alavi International Journal of Health Care Quality Assurance; Volume: 12 Issue: 1; 1999 Research paper View HTML | View PDF (81 KB) 271. The effects of demographics on determinants of perceived health-care service quality: The case of users and observers Author(s):Daniel Butler, Sharon L. Oswald, Douglas E. Turner Journal of Management in Medicine; Volume: 10 Issue: 5; 1996 Research paper View HTML | View PDF (54 KB) 272. audit investigating documentation of hospital urethral catheterisation and the improvements using proforma stickers Author(s):H.V. Tempest, N. Kumar, J. Rucker, A. Knight, A. Saleemi Clinical Governance: An International Journal; Volume: 10 Issue: 2; 2005 Case study An

View HTML | View PDF (98 KB) 273. Using practical outcomes to measure clinical performance in the children’s asthma clinic Author(s):Victoria Alexander, Simon Ogston, Carolyn Booker, Linda Irvine, Somnath Mukhopadhyay Clinical Governance: An International Journal; Volume: 8 Issue: 4; 2003 Case study View HTML | View PDF (62 KB) 274. Paediatric home care for acute illness: I. GPs’ and hospital-at-home staff views Author(s):Carol Davies, Jeremy Dale International Journal of Health Care Quality Assurance; Volume: 16 Issue: 7; 2003 Case study View HTML | View PDF (83 KB) 275. Modified importance-performance analysis: an application to hospitals Author(s):Ugur Yavas, Donald J. Shemwell International Journal of Health Care Quality Assurance; Volume: 14 Issue: 3; 2001 Research paper View HTML | View PDF (132 KB) 276. Achieving effective service-contracting results: the process is the key to success Author(s):Susan E. Heinbuch International Journal of Health Care Quality Assurance; Volume: 9 Issue: 3; 1996 Research

paper View HTML | View PDF (55 KB) 277. multidisciplinary team approach to day hospital patient care Author(s):Christopher Johns, Stephen Bell Health Manpower Management; Volume: 21 Issue: 4; 1995 Technical paper View HTML | View PDF (62 KB) 278. Operations assessment of hospitals in the Sultanate of Oman Author(s):Ramakrishnan Ramanathan International Journal of Operations & Production Management; Volume: 25 Issue: 1; 2005 Technical paper View HTML | View PDF (142 KB) 279. Executive Development for Hospital Managers Author(s):Anne Tofts International Journal of Contemporary Hospitality Management; Volume: 3 Issue: 3; 1991 View HTML 280. Managing change - a tale of two hospitals in an integrated network Author(s):Daniel J. Anderson, Robert G. Norton, Gary E. Reed, John W. Moran The TQM Magazine; Volume: 8 Issue: 3; 1996 Case study View HTML | View PDF (45 KB) 281. profit multi-hospital organizations: challenges and prospects Author(s):Natalia Trogen, Ugur Yavas Journal of Management in Medicine; Volume: 16 Issue: 6; 2002 Research paper View HTML | View PDF (98 KB) 282. Student volunteers: why hospitals must invest in their futures Author(s):Karen Andersen Leadership in Health Services; Volume: 16 Issue: 2; 2003 Research paper View HTML | View PDF (260 KB) 283. Medical assessment and direct admissions to a community hospital Author(s):John Young, Umesh Sharan Clinical Governance: An International Journal; Volume: 8 Issue: 3; 2003 Case study View HTML | View PDF (62 KB) 284. Critical success in management development Author(s):Robert Newton, Michael J. Wilkinson Health Manpower Management; Volume: 21 Issue: 3; 1995 General review View HTML | View PDF (44 KB) 285. medical audit lead to explicit standards?: Experience with thrombolysis in four UK hospitals Author(s):Michael B. Robinson, Elizabeth M. Thompson, Nicholas A. Black Does NonA

Journal of Management in Medicine; Volume: 11 Issue: 3; 1997 Research paper View HTML | View PDF (42 KB) 286. implications of food wastage on a renal ward Author(s):Hayley Marson, Louise McErlain, Paul Ainsworth British Food Journal; Volume: 105 Issue: 11; 2003 Research paper View HTML | View PDF (88 KB) 287. Patient perceptions of service quality: combining the dimensions Author(s):James M. Carman Journal of Services Marketing; Volume: 14 Issue: 4; 2000 Research paper View HTML | View PDF (159 KB) 288. millennium bug and the potential impact on NHS hospitals Author(s):Peter Howell, Sally Smith, Mourad Labib Logistics Information Management; Volume: 12 Issue: 3; 1999 Case study The The

View HTML | View PDF (39 KB) 289. Hospital service quality: a managerial challenge Author(s):Raduan Che Rose, Jegak Uli, Mohani Abdul, Kim Looi Ng International Journal of Health Care Quality Assurance; Volume: 17 Issue: 3; 2004 Research paper View HTML | View PDF (160 KB) 290. “No more tears!” A local TQM formula for health promotion Author(s):Huseyin Arasli, Lillia Ahmadeva International Journal of Health Care Quality Assurance; Volume: 17 Issue: 3; 2004 Research paper View HTML | View PDF (161 KB) 291. Survival during and after hospitalization: a medical record linkage Author(s):Boo Svartbo, Lars Olov Bygren, Thomas Gunnarsson, Lars Steen, Martin Ribe International Journal of Health Care Quality Assurance; Volume: 12 Issue: 1; 1999 Research paper View HTML | View PDF (59 KB) 292. Conducting dietary surveys in hospitals: some practical considerations Author(s):P. McGlone, J. Dickerson, J. Davies Nutrition & Food Science; Volume: 97 Issue: 3; 1997 Case study View HTML | View PDF (29 KB) 293. Modelling the effect of information feedback on the spread of the Ebola virus: A computer simulation Author(s):Bernadette O’Regan, Richard Moles Environmental Management and Health; Volume: 12 Issue: 4; 2001 Research paper View HTML | View PDF (2808 KB) 294. Critical success in management development Author(s):Robert Newton, Michael Wilkinson

Management Development Review; Volume: 8 Issue: 1; 1995 Case study 295. Assessing and managing the value chain Author(s): Strategic Direction; Volume: 18 Issue: 2; 2002 Viewpoint View HTML 296. Accreditation: a tool for organizational change in hospitals? Author(s):Marie-Pascale Pomey, André-Pierre Contandriopoulos, Patrice François, Dominique Bertrand International Journal of Health Care Quality Assurance; Volume: 17 Issue: 3; 2004 Case study View HTML | View PDF (250 KB) 297. Promotion and advertising agency utilization: a nation-wide study of hospital providers Author(s):Beth Hogan, Sharon L. Oswald, Tony L. Henthorne, William Schaninger Journal of Services Marketing; Volume: 13 Issue: 2; 1999 Research paper View HTML | View PDF (102 KB) 298. Hours of Work of Junior Hospital Doctors: Is There a Solution? Author(s):Martin McKee, Nick Black Journal of Management in Medicine; Volume: 5 Issue: 3; 1991 View HTML 299. Nursing work environment and quality of care: differences between units at the same hospital Author(s):Jane McCusker, Nandini Dendukuri, Linda Cardinal, Johanne Laplante, Linda Bambonye International Journal of Health Care Quality Assurance; Volume: 17 Issue: 6; 2004 Case study View HTML | View PDF (154 KB) 300. Managing for Excellence in Hospital Institutions Author(s):Karen A. Newcomb, Brian H. Kleiner International Journal of Health Care Quality Assurance; Volume: 2 Issue: 3; 1989 View HTML 301. Developing Hospital Administrators with the Canadian Hospital Executive Simulation System Author(s):U.S. Knotts, Leo G. Parrish, Charles A. Shields Journal of Management Development; Volume: 9 Issue: 2; 1990 View HTML 302. The Internal Market of the National Health Service: Some Early Observations from the Freeman Hospital, Newcastle upon Tyne Author(s):B.M. Craven, C.J. Smith Journal of Management in Medicine; Volume: 7 Issue: 4; 1993 View HTML 303. reform of hospital financing in Germany: an international solution? The

Author(s):Markus Lungen, Irvine Lapsley Journal of Health Organisation and Management; Volume: 17 Issue: 5; 2003 Case study 304. Benchmarking of hospital activity data: an international comparison Author(s):Mark Booth, Phil James, Vladimir Stevanovic Benchmarking: An International Journal; Volume: 12 Issue: 6; 2005 Research paper View HTML | View PDF (109 KB) 305. How quality improvement programs can affect general hospital performance Author(s):Eitan Naveh, Zvi Stern International Journal of Health Care Quality Assurance; Volume: 18 Issue: 4; 2005 Research paper View HTML | View PDF (107 KB) 306. Admission scheduling in acute care hospitals: does the practice fit with the theory? Author(s):Paul Gemmel, Roland Van Dierdonck International Journal of Operations & Production Management; Volume: 19 Issue: 9; 1999 Research paper View HTML | View PDF (112 KB) 307. Assessment of the work environment of multidisciplinary hospital staff Author(s):Jane McCusker, Nandini Dendukuri, Linda Cardinal, Lilly Katofsky, Michael Riccardi International Journal of Health Care Quality Assurance; Volume: 18 Issue: 7; 2005 Research paper View HTML | View PDF (67 KB) 308. Positioning your service to target key buying influences: the case of referring physicians and hospitals Author(s):Rajshekhar G. Javalgi, W. Benoy Joseph, William R. Gombeski Journal of Services Marketing; Volume: 9 Issue: 5; 1995 Case study View HTML | View PDF (35 KB) 309. fracture as a complication of hospitalization Author(s):Jaan Tepp, Andrus Voitk Leadership in Health Services; Volume: 12 Issue: 4; 1999 Research paper Hip

View HTML | View PDF (42 KB) 310. Whole life cycle performance measurement re-engineering for the UK National Health Service estate Author(s):A. Halim Boussabaine, Richard J. Kirkham Facilities; Volume: 24 Issue: 9/10; 2006 Research paper View HTML | View PDF (105 KB) 311. An empirical investigation of the effectiveness of contemporary managerial philosophies in a hospital operational setting Author(s):Mahmoud M. Yasin, Linda W. Zimmerer, Phillip Miller, Thomas W. Zimmerer International Journal of Health Care Quality Assurance; Volume: 15 Issue: 6; 2002 Research

paper View HTML | View PDF (187 KB)

312. engineering hospital emergency rooms: an information system approach Author(s):Reuven R. Levary International Journal of Health Care Quality Assurance; Volume: 10 Issue: 5; 1997 313. General practitioners’ assessments of hospital quality and performance Author(s):Russell Mannion, Maria Goddard Clinical Governance: An International Journal; Volume: 9 Issue: 1; 2004 Research paper

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View HTML | View PDF (66 KB) 314. What is adequate health care and how can quality of care be improved? Author(s):Jochanan Benbassat, Mark Taragin International Journal of Health Care Quality Assurance; Volume: 11 Issue: 2; 1998 Research paper View HTML | View PDF (76 KB) 315. The nature and value of small and community hospital accreditation Author(s):Keith Hurst International Journal of Health Care Quality Assurance; Volume: 10 Issue: 3; 1997 Research paper View HTML | View PDF (79 KB) 316. The effect of new public management on intensive care unit staff Author(s):Ruth Kowalczyk International Journal of Public Sector Management; Volume: 15 Issue: 2; 2002 Research paper View HTML | View PDF (76 KB) 317. Performance implications of Porter’s generic strategies in Slovak hospitals Author(s):Svatopluk Hlavacka, Ljuba Bacharova, Viera Rusnakova, Robert Wagner Journal of Management in Medicine; Volume: 15 Issue: 1; 2001 General review View HTML | View PDF (130 KB) 318. Customer stress-relaxation: the impact of music in a hospital waiting room Author(s):David A. Tansik, Robert Routhieaux International Journal of Service Industry Management; Volume: 10 Issue: 1; 1999 Research paper View HTML | View PDF (101 KB) 319. Home care and the reshaping of acute hospitals in England – An overview of problems and possibilities Author(s):Gerald Wistow Journal of Management in Medicine; Volume: 14 Issue: 1; 2000 Viewpoint View HTML | View PDF (131 KB)

320. Downsizing in the public sector: Metro-Toronto's hospitals Author(s):Douglas H. Flint Journal of Health Organisation and Management; Volume: 17 Issue: 6; 2003 Case study View HTML | View PDF (97 KB) 321. Comparative perspectives on doctors in management in the UK and The Netherlands Author(s):Bie Nio Ong, Rita Schepers Journal of Management in Medicine; Volume: 12 Issue: 6; 1998 Case study 322. Physicians’ and nurses’ reactions to electronic medical records: Managerial and occupational implications Author(s):Asaf Darr, Michael I. Harrison, Leora Shakked, Nira Shalom Journal of Health Organisation and Management; Volume: 17 Issue: 5; 2003 Research paper View HTML | View PDF (73 KB) 323. Achieving results through workplace learning: Australian hospital makes the most of collaborative techniques Author(s): Development and Learning in Organizations; Volume: 17 Issue: 4; 2003 Viewpoint View HTML 324. Realising integrative care by delegation: The hospital physician Author(s):Marjolein A.G. van Offenbeek Journal of Health Organisation and Management; Volume: 18 Issue: 2; 2004 Research paper View HTML | View PDF (97 KB) 325. Patient perceptions of service quality: Combining the dimensions Author(s):James M. Carman Journal of Management in Medicine; Volume: 14 Issue: 5/6; 2000 Case study View HTML | View PDF (133 KB) 326. The “doctor-customer” relationship: Hippocrates in the modern marketplace Author(s):Kevin J. Mulhall, Aftab Ahmed, Eric Masterson International Journal of Health Care Quality Assurance; Volume: 15 Issue: 1; 2002 Research paper View HTML | View PDF (54 KB) 327. Earthquake disaster management planning in health care facilities Author(s):Fariborz Nateghi-Alahi, Yasamin O. Izadkhah Disaster Prevention and Management; Volume: 13 Issue: 2; 2004 Research paper View HTML | View PDF (269 KB) 328. Pregnancy care of the low risk woman: the community-hospital interface Author(s):Lucy H. Kean, David T.Y. Liu, Sue Macquisten International Journal of Health Care Quality Assurance; Volume: 9 Issue: 5; 1996 Research

paper View HTML | View PDF (44 KB) 329. Organisational defences revisited: systems and contexts Author(s):Paula Hyde, Alan B. Thomas Journal of Managerial Psychology; Volume: 17 Issue: 5; 2002 Case study View HTML | View PDF (146 KB) 330. Funeral for a friend (an existential view on hospital closure) Author(s):Alun Jones Journal of Workplace Learning; Volume: 8 Issue: 3; 1996 Viewpoint View HTML | View PDF (19 KB) 331. Quality optimization in the hospital laundry service: an application case Author(s):Virginia García Fernández, Pilar L. González Torre, B. Adenso Díaz International Journal of Health Care Quality Assurance; Volume: 14 Issue: 5; 2001 Research paper View HTML | View PDF (286 KB) 332. Determinants of customer satisfaction with hospitals: a managerial model Author(s):Syed Saad Andaleeb International Journal of Health Care Quality Assurance; Volume: 11 Issue: 6; 1998 Research Paper View HTML | View PDF (80 KB) 333. Telehealth adoption in hospitals:an organisational perspective Author(s):Marie-Pierre Gagnon, Lise Lamothe, Jean-Paul Fortin, Alain Cloutier, Gaston Godin, Camille Gagné, Daniel Reinharz Journal of Health Organisation and Management; Volume: 19 Issue: 1; 2005 Research paper View HTML | View PDF (167 KB) 334. Formal and Informal Authority of Hospital Directors Author(s):Nurit Nirel, Hillel Schmid, Zvi Stern Journal of Management in Medicine; Volume: 8 Issue: 5; 1994 Case study View HTML | View PDF (46 KB) 335. “Exposing the cracks”: Severe Acute Respiratory Syndrome and the Hong Kong health system Author(s):Robin Gauld Journal of Health Organisation and Management; Volume: 19 Issue: 2; 2005 General review View HTML | View PDF (102 KB) 336. Hidden in plain view: the importance of professional nursing care Author(s):Ann E. Tourangeau, Patricia W. Stone, David Birnbaum Clinical Governance: An International Journal; Volume: 8 Issue: 2; 2003 Case study View HTML | View PDF (64 KB) 337. Investigating intervention strategies to increase the appropriate use of

benzodiazepines in elderly medical in-patients Author(s):Gwenno M. Batty, R. Hooper, C. Alice Oborne, S.H.D. Jackson British Journal of Clinical Governance; Volume: 6 Issue: 4; 2001 Research paper View HTML | View PDF (259 KB) 338. Analysis of a successful consultative effort from four psychoanalytic perspectives Author(s):William Czander, Lawrence Jacobsberg, Rose Redding Mersky, Henry Nunberg Journal of Managerial Psychology; Volume: 17 Issue: 5; 2002 Research paper View HTML | View PDF (158 KB) 339. Planning for a non-inpatient service: home-based antibiotic treatment Author(s):Stephen Parkinson, Daragh O’Reilly, Malcolm Afferson, Peter Davey, Dilip Nathwani, Sharon Parker Marketing Intelligence & Planning; Volume: 14 Issue: 1; 1996 Literature review View HTML | View PDF (25 KB) 340. Construction process reengineering: a case study Author(s):Albert P.C. Chan, Linda C.N. Fan, Ann T.W. Yu Logistics Information Management; Volume: 12 Issue: 6; 1999 Viewpoint View HTML | View PDF (200 KB) 341. Prevent medication errors on admission Author(s):Karen Dutton, Neil Hedger, Simon Wills, Pauline Davies Clinical Governance: An International Journal; Volume: 8 Issue: 2; 2003 Case study View HTML | View PDF (151 KB) 342. Quality in practice - four more from Oklahoma Author(s):Chris Taylor Managing Service Quality; Volume: 7 Issue: 6; 1997 Case study View HTML | View PDF (40 KB) 343. Cross-laboratory benchmarking in pathology: Scientific management or the art of compromise? Author(s):Necia C. France, Graham A.J. Francis Benchmarking: An International Journal; Volume: 12 Issue: 6; 2005 Research paper View HTML | View PDF (106 KB) 344. HR’s role in re-engineering at Leicester Royal Infirmary Author(s): Human Resource Management International Digest; Volume: 10 Issue: 4; 2002 Viewpoint View HTML 345. Assessing performance of multi-hospital organizations: a measurement approach Author(s):Ugur Yavas, Natalia Romanova International Journal of Health Care Quality Assurance; Volume: 18 Issue: 3; 2005 Research paper View HTML | View PDF (81 KB)

346. Correlates of hospital leadership team effectiveness: results of a national survey of board chairmen Author(s):Peter A. Weil Health Manpower Management; Volume: 21 Issue: 6; 1995 Research paper View HTML | View PDF (30 KB) 347. model for calculating costs of hospital wards: an Italian experience Author(s):Livio Garattini, Giovanni Giuliani, Eva Pagano Journal of Management in Medicine; Volume: 13 Issue: 2; 1999 Research paper View HTML | View PDF (157 KB) 348. Facility “wellness”: health facilities management Author(s):Frank Moy Jr Facilities; Volume: 13 Issue: 9/10; 1995 Research paper View HTML | View PDF (24 KB) 349. A Testing Time Ahead: Pathology Services in the NHS Hospital and Primary Care Sectors Author(s):A.K. Szczepura Journal of Management in Medicine; Volume: 5 Issue: 2; 1991 350. Service quality in hospital care: the development of an in-patient questionnaire Author(s):Anne E. Tomes, Stephen Chee Peng Ng International Journal of Health Care Quality Assurance; Volume: 8 Issue: 3; 1995 Research paper View HTML | View PDF (53 KB) 351. Evaluating the effectiveness of a multi-professionally agreed list of adverse events for clinical incident reporting in Trauma and Orthopaedics: A follow-up study Author(s):S.J. Giles, Gary A. Cook, Michael A. Jones, Brian Todd, Margaret Mason, B.N. Muddu, Kieran Walshe Clinical Governance: An International Journal; Volume: 10 Issue: 3; 2005 Research paper View HTML | View PDF (409 KB) 352. Special Health Authority Doctors Make Special Managers? Author(s):Annabelle Mark Journal of Management in Medicine; Volume: 8 Issue: 6; 1994 Case study View HTML | View PDF (27 KB) 353. Identifying the management development needs of senior executives in Iran’s teaching hospitals Author(s):Barry Elsey, Mansour Eskandari Journal of Management in Medicine; Volume: 13 Issue: 6; 1999 Research paper View HTML | View PDF (106 KB) 354. The evolution of TQM: An empirical analysis using the business process change framework Author(s):Jaideep Motwani, Sameer Prasad, Jasmine Tata The TQM Magazine; Volume: 17 Issue: 1; 2005 Research paper View HTML | View PDF (163 KB) Do A

355. Quality control circles in the Veterans Administration hospital Author(s):Cem Canel, Sukran Kadipasaoglu International Journal of Health Care Quality Assurance; Volume: 15 Issue: 6; 2002 Research paper View HTML | View PDF (217 KB) 356. Scheduling nursing personnel on a microcomputer Author(s):Ching-Jong Liao, Chien-Yuan Kao Health Manpower Management; Volume: 23 Issue: 3; 1997 Research paper View HTML | View PDF (39 KB) 357. Using simulation to increase efficiency in blood supply chains Author(s):Jyrki S. Rytilä, Karen M. Spens Management Research News; Volume: 29 Issue: 12; 2006 Research paper View HTML | View PDF (360 KB) 358. The cost of a hospital ward in Europe: Is there a methodology available to accurately measure the costs? Author(s):D. Negrini, A. Kettle, L. Sheppard, G.H. Mills, D.L. Edbrooke Journal of Health Organisation and Management; Volume: 18 Issue: 3; 2004 Research paper View HTML | View PDF (78 KB) 359. Developing a replacement facility strategy: Lessons from the healthcare sector Author(s):James E. Hosking, Robert J. Jarvis Journal of Facilities Management; Volume: 2 Issue: 3; 2003 Case study View HTML | View PDF (255 KB) 360. The potential for using hospital bedside TV services in England to provide patients with access to health information Author(s):Gavin McWhirter Aslib Proceedings; Volume: 55 Issue: 5/6; 2003 Research Paper View HTML | View PDF (72 KB) 361. Putting the yin and yang into performance contracting Author(s):John D. Gilleard, Mary Wan Yeung Kam-shim Facilities; Volume: 19 Issue: 5/6; 2001 Research paper View HTML | View PDF (108 KB) 362. Comparison of clinical indicators for performance measurement of health care quality: a cautionary note Author(s):Peter A. Gross, Barbara I. Braun, Stephen B. Kritchevsky, Bryan P. Simmons British Journal of Clinical Governance; Volume: 5 Issue: 4; 2000 General review View HTML | View PDF (490 KB) 363. Comparison of clinical indicators for performance measurement of health care quality: a cautionary note Author(s):Peter A. Gross, Barbara I. Braun, Stephen B. Kritchevsky, Bryan P. Simmons

Clinical Performance and Quality Healthcare; Volume: 8 Issue: 4; 2000 General review View HTML | View PDF (478 KB) 364. Fighting fires? – emergency hospital admission and the concept of prevention Author(s):Jon Glasby, Rosemary Littlechild Journal of Management in Medicine; Volume: 14 Issue: 2; 2000 Research Paper View HTML | View PDF (178 KB) 365. Implementation of TQM/CQI in the health-care industry: A comprehensive model Author(s):Leon W. Brashier, Victor E. Sower, Jaideep Motwani, Michael Savoie Benchmarking: An International Journal; Volume: 3 Issue: 2; 1996 Research paper View HTML | View PDF (76 KB)

366. Diversity joins the mainstream at Guy’s and St Thomas’s: Hospital trust serves a community where more than 130 languages are spoken Author(s): Human Resource Management International Digest; Volume: 12 Issue: 7; 2004 367. Using simulation in out-patient queues: a case study Author(s):Fenghueih Huarng, Mong Hou Lee International Journal of Health Care Quality Assurance; Volume: 9 Issue: 6; 1996 Research paper View HTML | View PDF (35 KB) 368. Outpatient clinic’s staffing: a case study Author(s):Abdul Raouf, M Ben-Daya International Journal of Health Care Quality Assurance; Volume: 10 Issue: 6; 1997 Research paper View HTML | View PDF (28 KB) 369. Efficiency measurement of hospitals: issues and extensions Author(s):Joseph Sarkis, Srinivas Talluri International Journal of Operations & Production Management; Volume: 22 Issue: 3; 2002 Research paper View HTML | View PDF (85 KB) 370. Trade unions and local bargaining in the NHS Author(s):Susan Corby, Bob Blundell Health Manpower Management; Volume: 23 Issue: 2; 1997 Case study View HTML | View PDF (34 KB) 371. Quality system based on the standard SFS-EN ISO 9002 in Kuopio University Hospital Author(s):Viljo Rissanen

International Journal of Health Care Quality Assurance; Volume: 13 Issue: 6; 2000 Case study View HTML | View PDF (86 KB) 372. An audit of the management of emergency surgical admissions in Wales: are we keeping pace with the trend? Author(s):L. Barthelmes, H. Kakkilaya, L.R. Jenkinson Clinical Governance: An International Journal; Volume: 9 Issue: 1; 2004 Case study View HTML | View PDF (47 KB) 373. Facts, myths and monsters: understanding the principles of good governance Author(s):D. Wayne Taylor International Journal of Public Sector Management; Volume: 13 Issue: 2; 2000 Literature review View HTML | View PDF (101 KB) 374. implementation in rural health care Author(s):Kenneth J. Trimmer, Lela D. “Kitty” Pumphrey, Carla Wiggins Journal of Management in Medicine; Volume: 16 Issue: 2/3; 2002 Research paper ERP

View HTML | View PDF (116 KB) 375. Consumer evaluation of hospital foodservice quality: an empirical investigation Author(s):Olivia R.L. Wright, Luke B. Connelly, Sandra Capra International Journal of Health Care Quality Assurance; Volume: 19 Issue: 2; 2006 Research paper View HTML | View PDF (138 KB) 376. Patient participation requires a change of attitude in health care Author(s):Ingrid Hage Enehaug International Journal of Health Care Quality Assurance; Volume: 13 Issue: 4; 2000 Case study View HTML | View PDF (67 KB) 377. Quantity in health care is not always a substitute for quality Author(s):Abraham Israeli, amuel Penchas International Journal of Health Care Quality Assurance; Volume: 10 Issue: 1; 1997 Research paper View HTML | View PDF (31 KB) 378. Representing process: the contribution of a re-engineering frame Author(s):David Buchanan International Journal of Operations & Production Management; Volume: 18 Issue: 12; 1998 Research paper View HTML | View PDF (198 KB) 379. Empirically testing determinants of hospital BPR success Author(s):Maria do Carmo Caccia-Bava, Valerie C.K. Guimaraes, Tor Guimaraes International Journal of Health Care Quality Assurance; Volume: 18 Issue: 7; 2005 Research paper View HTML | View PDF (82 KB) 380. Correlating Strategic Variables to Hospital Risk of Failure

Author(s):Sharon L. Oswald, Allison W. Harrison, William L. Woerner International Journal of Health Care Quality Assurance; Volume: 5 Issue: 3; 1992 View HTML 381. Development of a Multiple-item Scale for Measuring Hospital Service Quality Author(s):R. Vandamme, J. Leunis International Journal of Service Industry Management; Volume: 4 Issue: 3; 1993 View HTML | View PDF (1260 KB) 382. Warrington: A Star in the World of Caring for Staff Author(s):Joanna Lyall Health Manpower Management; Volume: 18 Issue: 1; 1992 View HTML 383. HEATHERWOOD IN THE COMMUNITY Author(s):Stefan P. Cantore Health Manpower Management; Volume: 19 Issue: 2; 1993 View HTML 384. Comparing public and private hospital care service quality in Turkey Author(s):Tolga Taner, Jiju Antony Leadership in Health Services; Volume: 19 Issue: 2; 2006 Research paper View HTML | View PDF (75 KB) 385. innovative framework for health care performance measurement Author(s):Puay Cheng Lim, Nelson K.H. Tang, Peter M. Jackson Managing Service Quality; Volume: 9 Issue: 6; 1999 Research paper An

View HTML | View PDF (520 KB) 386. Antecedents and outcomes of service recovery performance in a public health-care environment Author(s):Nicholas J. Ashill, Janet Carruthers, Jayne Krisjanous Journal of Services Marketing; Volume: 19 Issue: 5; 2005 Research paper View HTML | View PDF (227 KB) 387. Gap analysis of patient meal service perceptions Author(s):Li-Jen Jessica Hwang, Anita Eves, Terry Desombre International Journal of Health Care Quality Assurance; Volume: 16 Issue: 3; 2003 Research paper View HTML | View PDF (226 KB) 388. Multi-skilled health carers: nature, purpose and implications Author(s):Keith Hurst Health Manpower Management; Volume: 23 Issue: 6; 1997 Research paper View HTML | View PDF (146 KB) 389. The processes and costs of local guideline development: experiences from the Path.Finder NHS consortium Author(s):Amanda Bowens, Mike Robinson, Ruth McDonald, Phil Ayres

British Journal of Clinical Governance; Volume: 6 Issue: 3; 2001 Case study View HTML | View PDF (93 KB) 390. Mapping care pathways for the elderly Author(s):Korina Katsaliaki, Sally Brailsford, David Browning, Peter Knight Journal of Health Organisation and Management; Volume: 19 Issue: 1; 2005 Case study View HTML | View PDF (268 KB) 391. Care preferences in a Cretan community with integrated hospital/general practice services Author(s):M. Chatziarsenis, E. Makri, W. Sapouna-Chatziarseni, M. Fioretos, T. Faresjö, E. Trell, C. Lionis International Journal of Health Care Quality Assurance; Volume: 14 Issue: 5; 2001 General review View HTML | View PDF (94 KB) 392. Hospitalist programs in academic medical centers Author(s):Wally R. Smith, Mindy E. Wyttenbach, Warren Austin, Shantaram Rangappa Clinical Governance: An International Journal; Volume: 9 Issue: 3; 2004 Conceptual Paper View HTML | View PDF (74 KB) 393. Integrating information systems and health care Author(s):Paul M. Johns Logistics Information Management; Volume: 10 Issue: 4; 1997 Research paper View HTML | View PDF (43 KB) 394. organizational culture affect out-patient DNA rates? Author(s):Susan Jackson Health Manpower Management; Volume: 23 Issue: 6; 1997 Research paper Does

View HTML | View PDF (49 KB) 395. Patient focused healthcare: an important concept for provision and management of space and services to the healthcare sector Author(s):Anders Melin, Jan-Åke Granath Facilities; Volume: 22 Issue: 11/12; 2004 Research Paper View HTML | View PDF (68 KB) 396. Medical workforce planning: Comparing reality with aspirations Author(s):Susan Hamilton, Richard Wilson, Andrew Butcher Journal of Management in Medicine; Volume: 14 Issue: 2; 2000 Research paper View HTML | View PDF (77 KB) 397. Cancellation of urology operations Author(s):Jyoti Shah, Aamir Ansari, Joya Bhattacharyya Clinical Governance: An International Journal; Volume: 11 Issue: 2; 2006 Case study View HTML | View PDF (53 KB) 398. Quality and cost impacts: prevention of post-operative clean wound infections Author(s):Helen M. Lapsley, Rosina Vogels International Journal of Health Care Quality Assurance; Volume: 11 Issue: 7; 1998 Research

paper View HTML | View PDF (110 KB) 399. Costs of the treatment of leg ulcers: initiating a quality assurance process Author(s):Tomas Faresjö, Thomas Frödin, Carin Vahlquist, Maria Klevbrand, Johan Elfström, Danuta Leszniewska, Alice Larsson International Journal of Health Care Quality Assurance; Volume: 10 Issue: 3; 1997 Research paper View HTML | View PDF (39 KB) 400. A model for evaluating TQM effectiveness in health-care systems Author(s):R.P. Mohanty, K. Santhi, C. Haripriya Work Study; Volume: 45 Issue: 2; 1996 Research paper View HTML | View PDF (25 KB) 401. on prescription of long-term oxygen treatment Author(s):P. Shankar, M.M. Muthiah British Journal of Clinical Governance; Volume: 5 Issue: 3; 2000 Case study View HTML | View PDF (106 KB) 402. on prescription of long-term oxygen treatment Author(s):P. Shankar, M.M. Muthiah Clinical Performance and Quality Healthcare; Volume: 8 Issue: 3; 2000 Case study Audit

Audit

View HTML | View PDF (106 KB) 403. Quality Management Initiatives in Health Care:: Diagnostic Imaging and Quality Management Case Study Author(s):Jillian R. Hore International Journal of Health Care Quality Assurance; Volume: 7 Issue: 7; 1994 Case study View HTML | View PDF (24 KB) 404. Preliminary outcomes and cost-benefit analysis of a community hospital emergency department screening and referral program for patients aged 75 or more Author(s):Rebecca N. Warburton International Journal of Health Care Quality Assurance; Volume: 18 Issue: 6; 2005 Case study View HTML | View PDF (82 KB) 405. An exploratory study of work motivation among private and public sector hospital chefs in Australia Author(s):Darren Lee-Ross Journal of Management Development; Volume: 21 Issue: 8; 2002 Research paper View HTML | View PDF (294 KB) 406. Transformational leadership and service quality in UAE hospitals Author(s):Naceur Jabnoun, Aisha Juma AL Rasasi Managing Service Quality; Volume: 15 Issue: 1; 2005 Research paper View HTML | View PDF (85 KB) 407. day case tonsillectomy suitable for children in Cumbria? Is

Author(s):Haytham Kubba, Ralph Messersmith British Journal of Clinical Governance; Volume: 4 Issue: 2; 1999 Research paper View HTML | View PDF (74 KB) 408. day case tonsillectomy suitable for children in Cumbria? Author(s):Haytham Kubba, Ralph Messersmith Clinical Performance and Quality Healthcare; Volume: 7 Issue: 3; 1999 Research paper Is

View HTML | View PDF (79 KB) 409. A New Era in Costing and Budgeting: Implications of Health Sector Reform in New Zealand Author(s):Manzurul Alam, Stewart Lawrence International Journal of Public Sector Management; Volume: 7 Issue: 6; 1994 Research paper View HTML | View PDF (48 KB) 410. Ways to reduce patient turnaround time and improve service quality in emergency departments Author(s):David Sinreich, Yariv Marmor Journal of Health Organisation and Management; Volume: 19 Issue: 2; 2005 Research paper View HTML | View PDF (216 KB) 411. New Zealand pathologists: a case study in occupational control Author(s):Necia France, Stewart Lawrence, John F. Smith Journal of Management in Medicine; Volume: 15 Issue: 1; 2001 Research paper View HTML | View PDF (101 KB)

412. Validating components of a falls risk assessment instrument Author(s):Judith Donoghue, Jenny Graham, Julie Gibbs, Suzanne Mitten-Lewis, Nicole Blay International Journal of Health Care Quality Assurance; Volume: 16 Issue: 1; 2003 413. Training for organizational success Author(s):George E. Kempton Health Manpower Management; Volume: 22 Issue: 6; 1996 Case study View HTML | View PDF (31 KB) 414. Towards a new health care paradigm: Patient-focused care. The case of Kingston Hospital Trust Author(s):Karin Newman Journal of Management in Medicine; Volume: 11 Issue: 6; 1997 Research paper View HTML | View PDF (167 KB) 415. An alternative safety net to patient dumping Author(s):John J. Hisnanick International Journal of Social Economics; Volume: 28 Issue: 10/11/12; 2001 Research paper View HTML | View PDF (115 KB) 416. Source expertise versus experience effects in hospital advertising

Author(s):Karin Braunsberger, James M. Munch Journal of Services Marketing; Volume: 12 Issue: 1; 1998 Research paper View HTML | View PDF (121 KB) 417. Analysing the medicine-management interface in acute trusts Author(s):Bie Nio Ong, Margaret Boaden, Steve Cropper Journal of Management in Medicine; Volume: 11 Issue: 2; 1997 Research paper View HTML | View PDF (36 KB) 418. Food service management in hospitals Author(s):John S.A. Edwards, Audrey Edwards, Julie A. Salmon International Journal of Contemporary Hospitality Management; Volume: 12 Issue: 4; 2000 Research paper View HTML | View PDF (309 KB) 419. Transitions of care: the next major quality improvement challenge Author(s):J. James Cotter, Wally R. Smith, Peter A. Boling British Journal of Clinical Governance; Volume: 7 Issue: 3; 2002 General review View HTML | View PDF (217 KB) 420. Using operational information and information systems to improve in-patient flow in hospitals Author(s):N.C. Proudlove, R. Boaden Journal of Health Organisation and Management; Volume: 19 Issue: 6; 2005 Research paper View HTML | View PDF (168 KB) 421. Stress in female doctors Author(s):Barbara White, Daryl O’Connor, Lisa Garrett Women in Management Review; Volume: 12 Issue: 8; 1997 Research paper View HTML | View PDF (94 KB) 422. head injury guidelines being met? Author(s):Anna Campbell, David Reilly Clinical Governance: An International Journal; Volume: 10 Issue: 1; 2005 Case study View HTML | View PDF (36 KB) 423. all need a good wife to support us Author(s):Carol Dumelow, Sian Griffiths Journal of Management in Medicine; Volume: 9 Issue: 1; 1995 Research paper Are

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View HTML | View PDF (33 KB) 424. The nature of corporate reputation and the measurement of reputation components: An emprical study within a hospital Author(s):Çigdem Satir Corporate Communications: An International Journal; Volume: 11 Issue: 1; 2006 Research paper View HTML | View PDF (60 KB) 425. Distributed inter-organizational systems and innovation processes

Author(s):Dong Hee Shin Internet Research; Volume: 16 Issue: 5; 2006 Case study View HTML | View PDF (175 KB) 426. Japanese healthcare quality improvement Author(s):John Øvretveit International Journal of Health Care Quality Assurance; Volume: 14 Issue: 4; 2001 Case study View HTML | View PDF (61 KB) 427. The BOOT approach to energy infrastructure management: a means to optimise the return from facilities Author(s):John Chu Facilities; Volume: 17 Issue: 12/13; 1999 Research paper View HTML | View PDF (313 KB) 428. Conflict or congruence?: The case of a Danish hospital Author(s):Hans Jørn Juhl, Jacob Eskildsen, Kai Kristensen International Journal of Quality & Reliability Management; Volume: 21 Issue: 7; 2004 Research paper View HTML | View PDF (282 KB) 429. Health service delivery to outback South Australia: a story of organizational change Author(s):Adrian Booth International Journal of Health Care Quality Assurance; Volume: 9 Issue: 2; 1996 Research paper View HTML | View PDF (45 KB) 430. Implementation and evaluation of a quality assurance programme Author(s):Reuben Eldar, Revital Ronen International Journal of Health Care Quality Assurance; Volume: 8 Issue: 1; 1995 Case study View HTML | View PDF (33 KB) 431. Managerial learning: changing times for medical laboratory managers: a personal experience: Sue Vollbrecht interviewed by Jennifer Bowerman Author(s):Sue Vollbrecht, Jennifer Bowerman Leadership in Health Services; Volume: 17 Issue: 4; 2004 Technical paper View HTML | View PDF (82 KB) 432. Creating health and health promoting hospitals: a worthy challenge for the twentyfirst century Author(s):Trevor Hancock Leadership in Health Services; Volume: 12 Issue: 2; 1999 Research Paper View HTML | View PDF (118 KB) 433. Evaluation of a program to improve the prescription-writing quality in hospital Author(s):Patrice François, Dominique Bertrand, Jose Labarere, Magali Fourny, Jean Calop International Journal of Health Care Quality Assurance; Volume: 14 Issue: 6; 2001 Research

paper View HTML | View PDF (229 KB) 434. Funeral for a friend (an existential view on hospital closure) Author(s):Alun Jones Health Manpower Management; Volume: 23 Issue: 1; 1997 Viewpoint View HTML | View PDF (20 KB) 435. Embedding organisational quality improvement through middle manager ownership Author(s):Cathy Balding International Journal of Health Care Quality Assurance; Volume: 18 Issue: 4; 2005 Research paper View HTML | View PDF (168 KB) 436. The application of marketing research in the Birmingham Dental Hospital Author(s):J.J.H. Harrison, W.R. Roberts, R. Pinson, B. Dorning Journal of Marketing Practice: Applied Marketing Science; Volume: 3 Issue: 1; 1997 Literature review View HTML | View PDF (66 KB) 437. Identification of seniors at risk: process evaluation of a screening and referral program for patients aged =75 in a community hospital emergency department Author(s):Rebecca N. Warburton, Belinda Parke, Wynona Church, Jane McCusker International Journal of Health Care Quality Assurance; Volume: 17 Issue: 6; 2004 Case study View HTML | View PDF (187 KB) 438. Evaluating intervention programmes for quality assurance in hospitals Author(s):Rachel Fleishman International Journal of Health Care Quality Assurance; Volume: 9 Issue: 3; 1996 Research paper View HTML | View PDF (65 KB) 439. impact of ownership on health care services in HMOs Author(s):Kris Siddharthan, Melissa Ahern, Robert Rosenman Health Manpower Management; Volume: 23 Issue: 6; 1997 Research paper View HTML | View PDF (71 KB) 440. integration in a healthcare environment: a case study Author(s):Constantinos J. Stefanou, Andreas Revanoglou Journal of Enterprise Information Management; Volume: 19 Issue: 1; 2006 Case study The

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View HTML | View PDF (154 KB) 441. Purchaser and provider relations in the UK: a perspective from the private sector Author(s):Adrian Bull Journal of Management in Medicine; Volume: 10 Issue: 4; 1996 Research paper View HTML | View PDF (34 KB)

442. Organizational learning, change and power: toward a practice-theory framework Author(s):Randal Ford The Learning Organization; Volume: 13 Issue: 5; 2006 Research paper View HTML | View PDF (223 KB) 443. The Denver Connection (Porter-Swedish) experiment revisited Author(s):David Birnbaum, Carol Petersen Clinical Governance: An International Journal; Volume: 8 Issue: 4; 2003 Research paper View HTML | View PDF (85 KB) 444. the mighty have fallen: the naked truth about TQM Author(s):Uche Nwabueze Managerial Auditing Journal; Volume: 16 Issue: 9; 2001 Research paper How

View HTML | View PDF (536 KB) 445. Can single-stop carpal tunnel syndrome assessment clinics reduce waiting time to surgery? Author(s):R.S. Bassi, S.G. Haidar, A.K. Gupta, A.K. Sinha, S.C. Deshmukh Clinical Governance: An International Journal; Volume: 9 Issue: 4; 2004 Case study View HTML | View PDF (68 KB) 446. Practice Quality Management in Pathology: Results of a Benchmarking Study Author(s):A.R. Feeney, M. Zairi Benchmarking: An International Journal; Volume: 1 Issue: 2; 1994 Research paper View HTML | View PDF (65 KB) 447. Training partnerships in the NHS: targeting information technology Author(s):Paul Jeremy Smith Education + Training; Volume: 41 Issue: 5; 1999 Case study View HTML | View PDF (86 KB) 448. practical model to audit risk assessment in a health-care setting Author(s):Ramadan Hemaida Managerial Auditing Journal; Volume: 10 Issue: 5; 1995 Research Paper A Best

View HTML | View PDF (28 KB) 449. Managing library processes: collecting data and providing tailored services to endusers Author(s):Arja Juntunen, Tuulevi Ovaska, Jarmo Saarti, Liisa Salmi Library Management; Volume: 26 Issue: 8/9; 2005 Case study View HTML | View PDF (203 KB) 450. Assessing doctors' compliance with guidelines on diabetes management Author(s):Keng Boon Harold Tan International Journal of Health Care Quality Assurance; Volume: 19 Issue: 3; 2006 Technical paper

451. Patient mix optimisation in hospital admission planning: a case study Author(s):I.J.B.F. Adan, J.M.H. Vissers International Journal of Operations & Production Management; Volume: 22 Issue: 4; 2002 Research paper View HTML | View PDF (131 KB) 452. Effective contracting of high-tech health care for patients at home Author(s):Mark Pilling, Tom Walley Journal of Management in Medicine; Volume: 10 Issue: 3; 1996 Research paper View HTML | View PDF (37 KB) 453. Culture, the built environment and healthcare organizational performance Author(s):Larry A. Mallak, David M. Lyth, Suzan D. Olson, Susan M. Ulshafer, Susan M. Ulshafer, Frank J. Sardone Managing Service Quality; Volume: 13 Issue: 1; 2003 Case study View HTML | View PDF (174 KB) 454. engineering operating theatres: the perspective assessed Author(s):Dave Buchanan, Bob Wilson Journal of Management in Medicine; Volume: 10 Issue: 4; 1996 Research paper Re-

View HTML | View PDF (65 KB) 455. An empirical investigation of quality improvement initiatives in for-profit and not-for-profit hospitals: Environmental, competitive and outcome concerns Author(s):Phillip Miller, Mahmoud M. Yasin, Thomas W. Zimmerer International Journal of Health Care Quality Assurance; Volume: 19 Issue: 7; 2006 Research paper View HTML | View PDF (73 KB) 456. Patient assessment of surgeons' interpersonal skills: A tool for appraisal and revalidation Author(s):A.K. Al-Shawi, A.G. MacEachern, M.J. Greco Clinical Governance: An International Journal; Volume: 10 Issue: 3; 2005 Research paper View HTML | View PDF (121 KB) 457. Strategic responses to a high-turbulent environment: The case of the French public hospitals Author(s):Sandrine Cueille International Journal of Public Sector Management; Volume: 19 Issue: 4; 2006 Research paper View HTML | View PDF (536 KB) 458. Healthcare facilities management: state of the art review Author(s):Igal M. Shohet, Sarel Lavy Facilities; Volume: 22 Issue: 7/8; 2004 Literature review View HTML | View PDF (173 KB) 459. Competition and its implications for managing health care organizations Author(s):Michael K. Robinson, Brian H. Kleiner

Health Manpower Management; Volume: 23 Issue: 6; 1997 Research paper View HTML | View PDF (46 KB) 460. Nutrition and the elderly in residential care Author(s):Mabel Blades Nutrition & Food Science; Volume: 32 Issue: 5; 2002 General review View HTML | View PDF (64 KB) 461. Building an activity-based costing hospital model using quality function deployment and benchmarking Author(s):Marvin E. González, Gioconda Quesada, Rhonda Mack, Ignacio Urrutia Benchmarking: An International Journal; Volume: 12 Issue: 4; 2005 Research paper View HTML | View PDF (919 KB) 462. A summary of the meeting at a Symposium on Dietitians and Dietary Treatments for Obesity: A Move Towards Evidence-based Practice Author(s):Mabel Blades Nutrition & Food Science; Volume: 98 Issue: 3; 1998 Case study View HTML | View PDF (26 KB) 463. Developing a departmental culture for reporting adverse incidents Author(s):R. Bhatia, G. Blackshaw, A. Rogers, A. Grant, R. Kulkarni International Journal of Health Care Quality Assurance; Volume: 16 Issue: 3; 2003 Case study View HTML | View PDF (183 KB) 464. Measuring technical efficiency of output quality in intensive care units Author(s):Jaume Puig Junoy International Journal of Health Care Quality Assurance; Volume: 10 Issue: 3; 1997 Research paper View HTML | View PDF (55 KB) 465. Relating configuration and learning in Brazil and Australia Author(s):Marcia Terra da Silva, Graydon Davison Journal of Health Organisation and Management; Volume: 19 Issue: 2; 2005 Research paper View HTML | View PDF (150 KB) 466. A comparison of hospital quality programmes: lessons for other services Author(s):John Øvretveit International Journal of Service Industry Management; Volume: 8 Issue: 3; 1997 Research paper View HTML | View PDF (63 KB) 467. A multi-centre audit of two determinants of the efficacy of emergency plastic surgery patient management: “fasting times” and “injury to theatre time” Author(s):Ankur Pandya, Ian Grant, Nitin Vaingankar, Mark Human, Simon Huang, Maggie Waters, N.K. James Clinical Governance: An International Journal; Volume: 8 Issue: 2; 2003 Research paper View HTML | View PDF (62 KB)

468. Performance assessment of health examination for freshmen Author(s):K.S. Chen, H.T. Chen, L.L. Wu, J.T. Emanuel International Journal of Quality & Reliability Management; Volume: 22 Issue: 8; 2005 Technical paper View HTML | View PDF (114 KB) 469. Problems in the delivery of medical care to the frail elderly in the community Author(s):Gillian Craig Journal of Management in Medicine; Volume: 9 Issue: 2; 1995 Technical paper View HTML | View PDF (20 KB) 470. Refinement and validation of a French in-patient experience questionnaire Author(s):José Labarère, Magali Fourny, Vittoz Jean-Phillippe, Stéphanie Marin-Pache, François Patrice International Journal of Health Care Quality Assurance; Volume: 17 Issue: 1; 2004 Research paper View HTML | View PDF (76 KB) 471. Prices and subsidies for Australian psychiatric services: A positive economic analysis Author(s):D.P. Doessel, Ruth F.G. Williams International Journal of Social Economics; Volume: 31 Issue: 5/6; 2004 Research paper View HTML | View PDF (729 KB) 472. Diagnosing culture in health-care organizations using critical incidents Author(s):Larry A. Mallak, David M. Lyth, Suzan D. Olson, Susan M. Ulshafer, Frank J. Sardone International Journal of Health Care Quality Assurance; Volume: 16 Issue: 4; 2003 Research paper View HTML | View PDF (145 KB) 473. implementation of hazard analysis and critical control points in hospital catering Author(s):Mervyn Wilson, Anna E. Murray, Margaret A. Black, David A. McDowell Managing Service Quality; Volume: 7 Issue: 3; 1997 Case study View HTML | View PDF (41 KB) 474. Improving the quality of out-patient services in NHS hospitals: some policy considerations Author(s):Mike Hart International Journal of Health Care Quality Assurance; Volume: 9 Issue: 7; 1996 Research paper View HTML | View PDF (78 KB) 475. Establishing Continuous Quality Improvement in a Hong Kong Hospital Author(s):Ma Hok Cheung, Hugh Koch International Journal of Health Care Quality Assurance; Volume: 7 Issue: 2; 1994 Case study View HTML | View PDF (55 KB) 476. qualitative study of facilities and their environmental performance A The

Author(s):Ertugrul Tarcan, Ergin Sait Varol, Metin Ates Management of Environmental Quality: An International Journal; Volume: 15 Issue: 2; 2004 Conceptual Paper View HTML | View PDF (227 KB) 477. Opinions on the use of clinical decision support systems for paediatric prescribing in a New Zealand hospital Author(s):Den Pain, Kay Fielden, Rania Alaa Shibl Logistics Information Management; Volume: 16 Issue: 3/4; 2003 Case study View HTML | View PDF (63 KB) 478. Quality improvement efforts at St Mary’s Hospital: a case study Author(s):Donald Klein, Jaideep Motwani, Beth Cole Managing Service Quality; Volume: 8 Issue: 4; 1998 Case study View HTML | View PDF (57 KB) 479. Antecedents of organizational commitment and the mediating role of job satisfaction Author(s):Peter Lok, John Crawford Journal of Managerial Psychology; Volume: 16 Issue: 8; 2001 Research paper View HTML | View PDF (196 KB) 480. Launching Emerging Technologies to Create New Markets: Identifying Industrial Buyers Author(s):Barbara Samuel Loftus, Patricia W. Meyers Logistics Information Management; Volume: 7 Issue: 4; 1994 Research paper View HTML | View PDF (55 KB) 481. managerial and clinical implications of patient-focused care Author(s):Keith Hurst Journal of Management in Medicine; Volume: 10 Issue: 3; 1996 Research paper View HTML | View PDF (71 KB) 482. Service quality in hospitals: more favourable than you might think Author(s):M. Sadiq Sohail Managing Service Quality; Volume: 13 Issue: 3; 2003 General review View HTML | View PDF (90 KB) 483. HelpMate, a service robot with experience Author(s):Gay Engelberger Industrial Robot: An International Journal; Volume: 25 Issue: 2; 1998 General review View HTML | View PDF (125 KB) 484. Framework for evaluating performance and quality improvement in hospitals Author(s):Clare Chow-Chua, Mark Goh Managing Service Quality; Volume: 12 Issue: 1; 2002 Case study View HTML | View PDF (477 KB) The

485. common strategic language for clinicians and senior managers Author(s):John A. Piper, Barry Muir, Allister Stewart, John Willetts Health Manpower Management; Volume: 23 Issue: 5; 1997 Research paper

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View HTML | View PDF (28 KB) 486. NHS Trust marketing: a survival guide Author(s):Clare Crowther Journal of Marketing Practice: Applied Marketing Science; Volume: 1 Issue: 2; 1995 Case study View HTML | View PDF (46 KB) 487. Developing surgical site infection surveillance within clinical governance Author(s):Samantha Hogg, Nicola Baird, Judith Richards, Sean Hughes, John Nolan, Adrian Jones, Alison Holmes Clinical Governance: An International Journal; Volume: 10 Issue: 1; 2005 Research paper View HTML | View PDF (76 KB) 488. A volunteer companion-observer intervention reduces falls on an acute aged care ward Author(s):Judith Donoghue, Jenny Graham, Suzanne Mitten-Lewis, Moira Murphy, Julie Gibbs International Journal of Health Care Quality Assurance; Volume: 18 Issue: 1; 2005 Research paper View HTML | View PDF (101 KB) 489. Comparing the quality of private and public hospitals Author(s):Naceur Jabnoun, Mohammed Chaker Managing Service Quality; Volume: 13 Issue: 4; 2003 Research paper View HTML | View PDF (94 KB) 490. The integration of key players in the control of healthcare associated infections in different types of domestic services Author(s):Champika Liyanage, Charles Egbu Journal of Facilities Management; Volume: 4 Issue: 4; 2006 Research paper View HTML | View PDF (100 KB) 491. zero-one programming model for internal audit planning Author(s):Ramadan Hemaida Managerial Auditing Journal; Volume: 12 Issue: 7; 1997 Research paper View HTML | View PDF (33 KB) 492. Investigation and assessment of attitudes to and perceptions of the built environments in NHS trust hospitals Author(s):Stephen Todd, Andrew Steele, Cal Douglas, Mary Douglas Structural Survey; Volume: 20 Issue: 5; 2002 Case study View HTML | View PDF (209 KB) 493. Completing the circle: from PD to PDSA Author(s):Paul Walley, Ben Gowland International Journal of Health Care Quality Assurance; Volume: 17 Issue: 6; 2004 Research A

paper View HTML | View PDF (115 KB) 494. A capacity management model in service industries Author(s):B. Adenso-Díaz, Pilar González-Torre, Virginia García International Journal of Service Industry Management; Volume: 13 Issue: 3; 2002 Research paper View HTML | View PDF (299 KB) 495. Cash to accrual and cash to accrual: A case study of financial reporting in two NSW hospitals 1857 to post-1975 Author(s):Julie E.M. Scott, Jill L. McKinnon, Graeme L. Harrison Accounting, Auditing & Accountability Journal; Volume: 16 Issue: 1; 2003 Case study View HTML | View PDF (429 KB) 496. The construction of a network at Health Waikato – The “towards clinical budgeting” project Author(s):Alan Lowe Journal of Management in Medicine; Volume: 14 Issue: 3/4; 2000 Case study View HTML | View PDF (234 KB) 497. The construction of a network at Health Waikato: The “towards clinical budgeting” project Author(s):Alan Lowe Accounting, Auditing & Accountability Journal; Volume: 13 Issue: 1; 2000 Case study View HTML | View PDF (200 KB) 498. Quality rehabilitation - oasis or mirage? Author(s):Stuart Larner International Journal of Health Care Quality Assurance; Volume: 10 Issue: 5; 1997 Research paper View HTML | View PDF (34 KB) 499. The effects of a randomised multi-centre trial and international accreditation on availability and quality of clinical guidelines Author(s):Anne Benedicte Juul, Christian Gluud, Jørn Wetterslev, Torben Callesen, Gorm Jensen, Allan Kofoed-Enevoldsen, The DIPOM Group International Journal of Health Care Quality Assurance; Volume: 18 Issue: 4; 2005 Case study View HTML | View PDF (70 KB) 500. A two-level integrated approach to self-assessment in healthcare organisations Author(s):Ulises Ruiz, José Simón, Pedro Molina, J. Jimenez, J. Grandal International Journal of Health Care Quality Assurance; Volume: 12 Issue: 4; 1999 Case study View HTML | View PDF (116 KB)