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Incase Remittance no. is generated: Dear XYA, Below is the status of the invoices as requested:Invoice No. 54158101 54205701 54222001 GDJAG09897 Invoice Amount -793,35 -2034,90 -202.95 -200.85 Remittance No. 84330046 85530046 85530046 92160018 Remittance Date 2010-08-13 2010-09-03 2010-09-03 2010-01-13

Please be free to revert in case of any queries or clarification.

Warm Regards, JLR - Payables

Incase Remittance no. is not yet generated: Dear XYA, Please find below the status of invoices as requested:Invoice no 3104972 Invoice Amount Processed Date Remarks (do not give the status as per GAPS; explain the status) Invoice will be processed immediately but may require some further approval before clearing for payment. Please get back to us after 3 to 4 working days for updated status)

Please be free to revert in case of any queries or clarification.

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Incase the invoice is not yet processed due to any reason: Dear XYA, Please find below the status of invoices as requested:Invoice No. Invoice Amount Remarks The invoice is awaiting service approval from XYZ. The PO number stated on the Invoice is incorrect, could you please confirm the correct PO #. The PO# quoted on the invoice has insufficient balance; could you please contact buyer and for further details . The receipt is suspended under Error Code #; could you please contact buyer/(GSDB team at [email protected]) The vendor code XXXXX does not have/ has an updated bank details as per our records. Could you please forward your company’s bank details to the GSDB Team(Use Barbara Groves’ template) The vendor code XXXXX is not in valid status; (explain the issue after checking up with GSDB team)

In case of PROD/NPIM SBIs, when bookings are not traceable Dear ABC, Thank you for your email. As you are a SBI supplier, payment for your supplies will be made through self billed invoices. However, with regards to your query, we are unable to trace the bookings with the available information, could you please send us the following details which will help us in tracing the same: Part # Quantity ASN # /Delivery Document #

Shipment Date Vendor code (Still if you are unable to find the bookings) We are unable to find the bookings in our system could you please contact the plant with the Proof of Delivery asking them to enter the bookings into the system. (If possible give the supplier plant person's name and mail id.).

Warm Regards, Ajit Doke JLR – Payables

In case of PROD IMD invoices, when bookings are not traceable:

Dear ABC, Thank you for your email. With regards to your query, we are unable to trace the bookings with the available information, could you please send us the following details which will help us in tracing the same Part # Quantity ASN # /Delivery Document # Shipment Date Vendor code (Still if you are unable to find the bookings)

We are unable to find the bookings in our system could you please contact plant with the Proof of Delivery.

Warm Regards, JLR – Payables

(Still if you are unable to find the bookings)

Could you please send us a copy of the mentioned invoice as we are unable to find one in our system?

When supplier gives remittance amount received in his bank account and asks for invoice details (Vendor Code mentioned in supplier’s email):

Dear ABC,

Thank you for your email. Following are the invoices included in the Remittance amount of £_________.

Invoice #

Invoice Date

Payment Date.

Warm Regards, JLR – Payables

When supplier gives remittance amount received in his bank account and asks for invoice details (Vendor Code is not mentioned in supplier’s email):

Dear ABC, Thank you for your email. With regards to your query for invoice details, could you please provide us with your vendor code (5 digit alphanumeric code); this will further help us in tracing the details. Warm Regards, JLR – Payables

When supplier gives remittance amount received in his bank account and asks for Invoice details (Remittance no and date is not generated for Overdue Invoices): Have investigated on the below request of yours and have found that Vendor code XXXXX is in debit balance (mention the debit amount if aware). No payment would be made until this/the debit balance is cleared. We would request you to contact [email protected] for further details regarding the debit balance. (Debit/Credit, Remittance details /Invoice copy) Dear XXXX, Please find attached copy of the documents as requested.

Please be free to revert in case of any queries or clarification required..

Warm Regards, JLR – Payables

(Debit/Credit, Remittance details /Invoice copy is not found in our system or achieved) Dear _________, Apologies for the inconvenience We have sent your request for the documents to the concerned team. Request you to kindly get back to us after 3-4 working days for an updated status on the same. Thank you in anticipation of your cooperation. Warm Regards, JLR – Payables 10.228.196.70

Incorrect Entity We are unable to process invoice # as the Entity name ('Bill to' name) mentioned on the invoice is incorrect, could you please resend us an amended copy of the invoice with the correct details. Detail for correct Billing Entity is mentioned below: Entity detail for Land Rover Land Rover, Purchase Accounts, 53G21/5 PO Box 648, Banbury Road, Gaydon, Warwick, CV35 0YZ United Kingdom VAT : GB 927 1532 28 Entity detail for Jaguar Jaguar Cars Limited, Purchase Accounts, 53G21/6 Banbury Road, Gaydon, Warwick, CV35 0XJ United Kingdom. VAT : GB 927 1532 28

PO Loaded for Incorrect Entity We are unable to process the attached invoice, as it has been raised with incorrect entity (i.e Jaguar Cars Ltd) whereas the Po L35923 pertains to Land Rover. Kindly re-issue the invoice with correct entity name (i.e. Land Rover)

Bank details needs to be changed Dear XXXXX The bank detail for vendor code (xxxx) doesn’t match with our system data base. (Mention the details on invoice & GAPS) To change the details of your bank account, kindly forward the current details on your company letterhead duly signed by an authorized person of your company to Kate Drummond, to the following address: Kate Drummond Land Rover Purchase Accounting 53G/21/5 PO Box 648 Banbury Road Gaydon Warwickshire CV35 0RR The supplier letterhead without authorized signature or lack of details will not enable us to update our database. Please feel free to contact us if you require any assistance on filling the details or if you have any questions. *J plant Booking Issues Dear We are unable to find the bookings in our system could you please contact *J Plant with the Proof of Delivery. The contact person for *J plant is "Brendan Scally" <[email protected]>,

Manual Import Thank you for the Document copy, after a few checks the document will be processed immediately by the processing team (you would be updated in case of any query). This invoice may require further approval before clearing for payment. Request you to get back to us after 4-5working days for an updated status. Invoice is in Query status

The document # is awaiting service approval from___________ . As soon as we receive the approval we will forward the invoice for further processing. Please be free to revert incase of any further assistance required. Bookings not found We are unable to find the bookings based on ASN# in our payment system, Would request you contact the concerned plant with POD(Proof of Delivery) for the booking details. We would be able to assist you in a better way once the Plant confirms the ASN # through which the booking has been made

Plant Castle Bromwich, Solihull Whitley Halewood Land Rover

E-Mail [email protected] [email protected] [email protected] [email protected]

Discrepancies in the Invoice PO NO NOT QUOTED/PO NO NOT FOUND/LSP NO Thanks for the Invoice copy. We are unable to process the attached Invoice as the PO # is not quoted on the Invoice. Please re-issue the Invoice with a valid PO NO mentioned on the Invoice copy.

Invoice is not clear Thanks for the Invoice copy. However we are unable to process it as it is not clear Could you please re-send a clear copy of the invoice? VAT % is incorrect Thank you for the Invoice copy. However we are unable to process it as the VAT percentage mentioned on the invoice is incorrect.

GPIRS Issue

Currently we are facing some technical problem with GPIRS application, due to which we would not be able to assist you with the below request. Our IT team ([email protected]) is investigating on the issue. Request you to get back to us after 2-3 working days. Apologies for the inconvenience caused to you.

IOC We are unable to process invoice # as the PO does not have enough balance to pay the invoice. Request you to contact the concerned buyer for making the necessary changes. Please be free to revert incase of any further assistance required

Bookings/Invoice details not found We are unable to trace the booking detail for the mentioned …… Could you please provide us some more information like the vendor code/supplier code, Invoice copy, supporting documents (PO, POD) this would enable us to investigate further and provide you with updated information?

Check Audit Status is A/I The Status of vendor code (XXXXX) is in Amendment/ Initial status. Would request you contact GSDB team on [email protected], the document would be released for payment as soon as the vendor code is released for payment.

AWAITING FOR CONFIRMATION FOR QTY/PRICE (SBI)

Hi, I apologies for the delay in payment. During SBI release there is a manual check on the quantities received, if we find there is an considerable change in the quantity of a part received in current SBI release then we go for an confirmation from the concerned plant. If the plant delays in responding these confirmation than the payment of the receipt gets delayed. Same was the case a while earlier in which my colleague _________has said that the receipt was waiting for confirmation from Shaun Deane, same was the case this time. GERMAN INVOICE (Without Supply/Delivery date)
But we are unable to process the Invoice# ________Amount € _________PO ______because date of supply is not mention on it ( The German legislation specifies that an invoice should include a date of supply and an invoice date ) Can you please re-issue the Invoice with date of supply mention it and send me the Invoice copy through mail , So that I can process it on priority basis

Hi , Thanks for your mail. Kindly find the attached document as requested. Regards,

FORD INVOICES (BILL TO CONTACT)

Hi __________ Please find the attached here with the invoices copies, Could you please give your approval to release / recover the payment and provide us the LSP number and account code cost centre as well as GSDB vendor code to process this invoices in GAPS. Thanks in advance Regards,

Remittance Details

Invoice no__________ has been processed, Remittance no_________,Remittance date_________

Regards, FORD VAT REGISTRATION NO

Hi Jose, VAT registration no changed in Year 2008,but still we were accepting the Invoices as you were the Prime Customer for us. But now there are few VAT issues for JLR where we are not able to claim the VAT amount. So can you please re-issue the Invoice 10972042 with the correct VAT (GB 927 1532 28) mentioned to you. As soon as we receive the amended copy,we will process the Invoice without any delay from our side. Thanks for your anticipation and co-operation from your side.

FORD ADDRESS & VAT REGISTRATION #

Hi Claudia, Entity Address belongs to FORD and also the VAT registration #, and this changes is applicable from Year 2008,,but still we were accepting the Invoices as you were the Prime Customer for us. But now there are few VAT issues for JLR where we are not able to claim the VAT amount. So can you please re-issue the Invoice with the correct VAT(GB 927 1532 28) and also with JLR entity address mentioned to us. As soon as we receive the amended copy,we will process the Invoice without any delay from our side. Thanks for your anticipation and co-operation from your side.

SBI copies received through EDI The two contacts below can help to convert suppliers to receive SBI's via EDI rather then just the paper copy. When u receive queries over not receiving the relivent paperwork, please try to promote this process. rblake25 and spring1 are there CDS

Payment Name and Address PINNACLE HEALTHCARE T/A BNA FINANCE DEPARTMENT 77 DENMARK HILL CAMBERWELL LONDON SE5 8RS UNITED KINGDOM

Bank Name : BARCLAYS BANK Town : Swift Code : BARCGB21***

Sort Code Account # a)LRB 90410361 FXDWA

: 203*** : 90212***

[email protected] b)JAG 08090334 FXDWA 209340261

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