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ENGL 230 New (Professional Communication) Complete Course
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Week 1 Quiz
(TCO 1) What is the exchange of oral, written, and nonverbal messages among people
working to accomplish common tasks and goals?
(TCO 1) Maintaining candor, avoiding deception, keeping messages accurate, and
maintaining consistent behavior are some guidelines for sustaining:
(TCO 1) Evaluate the following goal in terms of the goal setting guidelines discussed in
the chapter: "I want to complete the weekly schedule at least three days before it is
due."
(TCO 1) Trading favors, appearing successful at tasks, associating with the "right"
people, and making concessions to obtain others' compliance are some political
strategies you should use only after asking yourself:
(TCO 1) When you show that you are interested in what another person has to say by
being receiver-oriented, receptive, and responsive to his or her message, you are
demonstrating:
(TCO 1) What are some of the advantages of communication openness?
(TCO 1) Internal communication includes understanding all of the following elements:
(TCO 1) Why is an understanding of communication anxiety so important to the
strategic communication process?
(TCO 1) What is the first step in the goal-setting process?
(TCO 1) Next week, Clark will give his most important budget proposal presentation.
He knows that now, more than ever, he must carefully practice the presentation
several times if he hopes to have the proposal accepted. Which component of the
model of strategic communication is most applicable to this scenario?
(TCO 2) Communication between the British Prime Minister and the German
Chancellor would be considered:
(TCO 2) Tom leaves work early to Christmas shop for his niece and nephew. He does
not have children himself, but he thinks he is safe buying his niece a doll and his
nephew a fire truck. The above is an
example
of which negative stereotype below?
(TCO 2) In the broadest sense, sexual harassment in the workplace includes:
(TCO 2) Self perspectives, organizational contexts, and discourse from conflict are all
important components of:
(TCO 2) Total knowledge and complete understanding of another culture is:
(TCO 2) Virginia recognized that one of her shortcomings identified in last quarter's
performance appraisal was that she seldom seemed to listen well to others. At this
quarter's appraisal, she is planning to describe to her manager the ways she has tried
to improve her listening habits. Virginia is considering which strategic communication
component?
(TCO 2) Prejudice is a negative preconception about:
(TCO 2) What is the study of cultural communication between representatives of
different nations?
(TCO 2) Unaddressed sites of conflict:
(TCO 2) Culture is:
Week 2 Assignment-Outline Complete Activity 5,
Week 3 Homework
This week, you will create and record an informative miniPowerPoint presentation.
Your audience is a group of company colleagues who follow the stock market and take
turns keeping each other informed on what’s new with the Fortune 1,000. Choose
IBM, Disney, or Wal-Mart. Then, create a thesis statement that….
Week 3 Quiz
(TCO 4) In adapting to listeners, speakers have to take into account the __________
levels of the audience.
(TCO 4) Which type of presentation is designed to answer "How" questions, such as
"How
does this work?"
(TCO 4) What presentations share information, shape perceptions, and set agendas?
(TCO 4) What type of presentation educates listeners to help them gain or improve on
specific skills?
(TCO 4) Descriptive presentations seek to satisfy audience members' need to:
(TCO 4) Successful informative presentations:
(TCO 4) How does the chronological pattern organize main points?
(TCO 4) Which criterion should a speaker rely on in choosing the best pattern of
organization for a presentation?
(TCO 4) What type of informative presentation addresses "what" questions?
(TCO 4) Which of the following actions can a speaker take to help listeners best
overcome their physiological noise?
(TCO 5) Which type of persuasive presentation serves to maintain the status quo and
strengthen the audience's attitudes, values, and beliefs?
(TCO 5) Maslow's system of needs is based on the argument that __________ level
needs must be satisfied before __________ level needs can be
motivating
factors.
(TCO 5) What does the use of the listener's perspective in a persuasive presentation
mean?
(TCO 5) __________ means an audience can be persuaded on the basis of who the
source is or what the source said.
(TCO 5) Of the three components of source credibility, which deals with the way a
source is perceived, in terms of being honest, friendly, warm, agreeable, or safe?
(TCO 5) One important way a speaker gains extrinsic credibility is through:
(TCO 5) Speeches for special occasions in the workplace always require:
(TCO 5) Which of the following components is found in a persuasive presentation but
should not be incorporated in an informative presentation?
(TCO 5) In all public speaking situations, it is important to do which of the following?
(TCO 5) When preparing an introduction, what question should the introducer always
keep in mind?
Week 4 Assignment Informative Outline
Title of Presentation: How Viral Marketing Can Improve a Company’s Sales
Week 4 Homework Ball Corporation
A small margin for error makes communication on a project critical, especially when
the project is as complex as the projects being developed by Ball Aerospace (O’Hair,
Friedrich & Dixon, 2011). Communication must be precise, clear, and timely so that
everyone…
Week 5 Informative Speech Power Point Presentation
13 Slides with Speaker Notes
Week 6 Assignment
Complete Activity #1, located on page 257 in our eBook or page 256 in our printed
textbook.
For this activity, please construct a series of questions that you would ask in the
opening portion of the following types of interviews:
Week 6 Quiz
(TCO 8) More than 90 percent of business organizations provide training in
___________ for their employees.
(TCO 8) Which of the following could be an obstacle to the achievement of goals in the
interview?
(TCO 8) What three concepts bear on question meaning?
(TCO 8) The interviewer who asks him or herself such questions as "Will the
interviewee know what the interview is about?" and "Will the interviewee want to
participate in the interview?" is addressing which two components of the interview's
opening?
(TCO 8) What three concepts bear on question meaning?
(TCO 8) What form of question is the following: Do you believe that women should be
allowed to take combat roles in the military?
(TCO 8) Which of Carl Rogers's five response categories seeks to reassure, pacify, or
reduce the interviewee' s intensity of feeling?
(TCO 8) In a highly scheduled interview, the interviewer prepares an interview
schedule that contains:
(TCO 8) Possible obstacles to a successful interview process may include:
(TCO 8) __________ is (are) the process of finding a job through personal contacts at
other organizations.
(TCO 8) Many companies receive as many as two hundred applicants for a job. Of that
pool, ___________ candidates will be called for a first interview.
(TCO 8) __________ of the 1964 Civil Rights Act prohibits discrimination in
employment on the basis of color, race, religion, sex, or national origin.
(TCO 8) In preparing for an interview, what does the interviewee do to learn as much
about the potential employer as possible?
(TCO 8) The interviewee designs the résumé and cover letter based on __________
and on research about the company.
(TCO 8) If an applicant thinks she or he has been asked an illegal or discriminating
question during an interview, what course of action should the applicant take?
(TCO 9) What type of feedback is most effective in motivating employees?
(TCO 9) Which of the following discriminatory questions is considered illegal?
(TCO 8) What makes an interview question effective?
Week 7 Persuasive Outline
Title of Presentation: Proposal for Additional Company Network Security
and Firewall Protection Measures
Week 7 Assignment Practicing Business Communications: Tootsie Roll
Industries,
Inc
.
TRI (Tootsie Roll Industries) communicates its values to suppliers and employees by
keeping the communication lines open between them and the company’s management
team. For example, employees are allowed to join or sit in on meetings of…
Week 8 Persuasive Speech 13 Power Point Slides with Speaker Notes
Week 1 Discussions 1 Communication
How do organizations establish goals? How can communication help an organization
achieve its goals? In your opinion, does the success--or failure--of an organization
depend on how effectively its members communicate, or not?
Week 1 Discussions 2 Language Culture 25 Pages
What does the term “language culture” include, and how might you analyze
your language culture? Who could help you? Which research or library sources could
be informative? Every human being has a unique, personalized "language culture."
Your own language culture is built from all your life experiences, locations lived,
groups spent time around, occupations, majors, hobbies, and more. (1) Can you
explain your own language culture? (2) How can any language culture--your own or
someone else's--be analyzed and understood?
Week 2 Discussions 1 Business Presentations
What are some common reasons for presentations in a business or professional
setting? What are some of the benefits of making or listening to presentations in the
workplace? Why is public speaking frightening to you? List the techniques you use to
overcome your fear of public speaking?
Week 2 Discussions 2 Public Speaking
How might you handle the following situations? You arrive to give your speech and are
asked to speak for an hour instead of for thirty minutes because a second speaker has
canceled. Someone interrupts you, saying that you are not speaking on the subject the
audience has come to hear. What do you consider as “good” delivery? What delivery
techniques work for you?
Week 3 Discussions 1 Informative Speaking
Why are informative presentations useful? Describe and give examples of the three
major functions of informative presentations.Why is knowing your audience
important? How does the audience affect how you shape your message and the
information you share? Can anyone think of other types of audiences?
Week 3 Discussions 2 Ethics and Persuasive Speaking
Imagine that you are trying to persuade your employer to buy a particular Brand X
portable computer for employees to use for business trips. You are to make a
presentation to a management committee, and you want to give members convincing
evidence for your recommendation. You also want to make the presentation in an
ethical fashion. You like the selected model for a variety of reasons, including the fact
that your spouse works part time for Brand X and has told you a lot of good things
about it.As you think through the presentation, what, if any, ethical issues will you
encounter? What are some possible ways of dealing with them? Which will you
choose?Might your answer change if you or your family owned stock in Brand X? Why
or why not?
Week 4 Discussions 1 Hearing and Listening
What’s the difference between hearing and listening? Please provide experiences or
examples. What other differences do you know of between hearing and listening?
Week 4 Discussions 2 Verbal and Nonverbal Skills
Describe a situation in which a coworker’s nonverbal communication contradicted his
or her words. Which message was stronger? What might be some reasons for the lack
of alignment?
Week 5 Discussions 1 Leadership Tactics
Management has always used fear to some degree. Although most leadership books
ignore this tool altogether, in favor of more accommodating techniques, many highly
successful executives use terror to lead their employees. Scott Snook, a Harvard
Business School professor of… Do you think it is ethical for an organization to allow its
leaders to use fear as a communication tactic? What have your experiences with fear
as a leadership tool been?
Week 5 Discussions 2 Leadership Styles
Do you believe that there is a single leadership style that is effective in most
situations? If you do, explain what that style is and why it is effective. If you don't,
please explain your position. Do you consider yourself a leader? Have you had the
opportunity to be a leader in the workplace? If not, tell us about other situations where
you have been a leader? How would you describe your leadership style?
Week 6 Discussions 1 Job Interviews
In today's computer driven business world, job interviews may likely occur online in a
series of e-mail exchanges. How do you believe you might perform in an online
interview, compared to a traditional face-to-face interview? Can you imagine that you
might feel at an advantage or a disadvantage? Why? Do you believe these three
characteristics exist in an online or e-mail interview? Why/Why not?
Week 6 Discussions 2 Employee Appraisal &
Disciplinary Interview
Why are effective performance appraisal interviews critical to healthy supervisoremployee relations? Can disciplinary interviews improve relations? How does
communication competence come into play in both scenarios?
Week 7 Discussions 1 Manager-Employee Relationship
Cherie is an accountant for a large advertising agency. After receiving notice of a
prospective, large account, she thinks of a creative advertising campaign and tells her
idea to Charles, her manager. Charles shoots down her idea and reminds her that her
job is accounting. Several days later, the design team visits Charles and asks him for
more details on his brilliant campaign idea. Cherie realizes that the campaign being
discussed is her idea. What does this outcome indicate about the communication
climate and power holding in the agency? If you were Cherie, would you approach
Charles about stealing your idea, or would you show support for your manager? Why?
Week 7 Discussions 2 Coworker Relationship
When it comes to coworkers, why are strong interpersonal relationships important in
business?
How do you build and maintain those relationships while keeping professionalism at
the forefront? What are some challenges you face in doing so?
- DEVRY
IF You Want To Purchase A+ Work Then Click The Link
Below , Instant Download
http://hwnerd.com/ENGL-230-New-ProfessionalCommunication-Complete-Course-DEVRY-1313.htm?
categoryId=-1
If You Face Any Problem E- Mail Us At
[email protected]
Week 1 Quiz
(TCO 1) What is the exchange of oral, written, and nonverbal messages among people
working to accomplish common tasks and goals?
(TCO 1) Maintaining candor, avoiding deception, keeping messages accurate, and
maintaining consistent behavior are some guidelines for sustaining:
(TCO 1) Evaluate the following goal in terms of the goal setting guidelines discussed in
the chapter: "I want to complete the weekly schedule at least three days before it is
due."
(TCO 1) Trading favors, appearing successful at tasks, associating with the "right"
people, and making concessions to obtain others' compliance are some political
strategies you should use only after asking yourself:
(TCO 1) When you show that you are interested in what another person has to say by
being receiver-oriented, receptive, and responsive to his or her message, you are
demonstrating:
(TCO 1) What are some of the advantages of communication openness?
(TCO 1) Internal communication includes understanding all of the following elements:
(TCO 1) Why is an understanding of communication anxiety so important to the
strategic communication process?
(TCO 1) What is the first step in the goal-setting process?
(TCO 1) Next week, Clark will give his most important budget proposal presentation.
He knows that now, more than ever, he must carefully practice the presentation
several times if he hopes to have the proposal accepted. Which component of the
model of strategic communication is most applicable to this scenario?
(TCO 2) Communication between the British Prime Minister and the German
Chancellor would be considered:
(TCO 2) Tom leaves work early to Christmas shop for his niece and nephew. He does
not have children himself, but he thinks he is safe buying his niece a doll and his
nephew a fire truck. The above is an
example
of which negative stereotype below?
(TCO 2) In the broadest sense, sexual harassment in the workplace includes:
(TCO 2) Self perspectives, organizational contexts, and discourse from conflict are all
important components of:
(TCO 2) Total knowledge and complete understanding of another culture is:
(TCO 2) Virginia recognized that one of her shortcomings identified in last quarter's
performance appraisal was that she seldom seemed to listen well to others. At this
quarter's appraisal, she is planning to describe to her manager the ways she has tried
to improve her listening habits. Virginia is considering which strategic communication
component?
(TCO 2) Prejudice is a negative preconception about:
(TCO 2) What is the study of cultural communication between representatives of
different nations?
(TCO 2) Unaddressed sites of conflict:
(TCO 2) Culture is:
Week 2 Assignment-Outline Complete Activity 5,
Week 3 Homework
This week, you will create and record an informative miniPowerPoint presentation.
Your audience is a group of company colleagues who follow the stock market and take
turns keeping each other informed on what’s new with the Fortune 1,000. Choose
IBM, Disney, or Wal-Mart. Then, create a thesis statement that….
Week 3 Quiz
(TCO 4) In adapting to listeners, speakers have to take into account the __________
levels of the audience.
(TCO 4) Which type of presentation is designed to answer "How" questions, such as
"How
does this work?"
(TCO 4) What presentations share information, shape perceptions, and set agendas?
(TCO 4) What type of presentation educates listeners to help them gain or improve on
specific skills?
(TCO 4) Descriptive presentations seek to satisfy audience members' need to:
(TCO 4) Successful informative presentations:
(TCO 4) How does the chronological pattern organize main points?
(TCO 4) Which criterion should a speaker rely on in choosing the best pattern of
organization for a presentation?
(TCO 4) What type of informative presentation addresses "what" questions?
(TCO 4) Which of the following actions can a speaker take to help listeners best
overcome their physiological noise?
(TCO 5) Which type of persuasive presentation serves to maintain the status quo and
strengthen the audience's attitudes, values, and beliefs?
(TCO 5) Maslow's system of needs is based on the argument that __________ level
needs must be satisfied before __________ level needs can be
motivating
factors.
(TCO 5) What does the use of the listener's perspective in a persuasive presentation
mean?
(TCO 5) __________ means an audience can be persuaded on the basis of who the
source is or what the source said.
(TCO 5) Of the three components of source credibility, which deals with the way a
source is perceived, in terms of being honest, friendly, warm, agreeable, or safe?
(TCO 5) One important way a speaker gains extrinsic credibility is through:
(TCO 5) Speeches for special occasions in the workplace always require:
(TCO 5) Which of the following components is found in a persuasive presentation but
should not be incorporated in an informative presentation?
(TCO 5) In all public speaking situations, it is important to do which of the following?
(TCO 5) When preparing an introduction, what question should the introducer always
keep in mind?
Week 4 Assignment Informative Outline
Title of Presentation: How Viral Marketing Can Improve a Company’s Sales
Week 4 Homework Ball Corporation
A small margin for error makes communication on a project critical, especially when
the project is as complex as the projects being developed by Ball Aerospace (O’Hair,
Friedrich & Dixon, 2011). Communication must be precise, clear, and timely so that
everyone…
Week 5 Informative Speech Power Point Presentation
13 Slides with Speaker Notes
Week 6 Assignment
Complete Activity #1, located on page 257 in our eBook or page 256 in our printed
textbook.
For this activity, please construct a series of questions that you would ask in the
opening portion of the following types of interviews:
Week 6 Quiz
(TCO 8) More than 90 percent of business organizations provide training in
___________ for their employees.
(TCO 8) Which of the following could be an obstacle to the achievement of goals in the
interview?
(TCO 8) What three concepts bear on question meaning?
(TCO 8) The interviewer who asks him or herself such questions as "Will the
interviewee know what the interview is about?" and "Will the interviewee want to
participate in the interview?" is addressing which two components of the interview's
opening?
(TCO 8) What three concepts bear on question meaning?
(TCO 8) What form of question is the following: Do you believe that women should be
allowed to take combat roles in the military?
(TCO 8) Which of Carl Rogers's five response categories seeks to reassure, pacify, or
reduce the interviewee' s intensity of feeling?
(TCO 8) In a highly scheduled interview, the interviewer prepares an interview
schedule that contains:
(TCO 8) Possible obstacles to a successful interview process may include:
(TCO 8) __________ is (are) the process of finding a job through personal contacts at
other organizations.
(TCO 8) Many companies receive as many as two hundred applicants for a job. Of that
pool, ___________ candidates will be called for a first interview.
(TCO 8) __________ of the 1964 Civil Rights Act prohibits discrimination in
employment on the basis of color, race, religion, sex, or national origin.
(TCO 8) In preparing for an interview, what does the interviewee do to learn as much
about the potential employer as possible?
(TCO 8) The interviewee designs the résumé and cover letter based on __________
and on research about the company.
(TCO 8) If an applicant thinks she or he has been asked an illegal or discriminating
question during an interview, what course of action should the applicant take?
(TCO 9) What type of feedback is most effective in motivating employees?
(TCO 9) Which of the following discriminatory questions is considered illegal?
(TCO 8) What makes an interview question effective?
Week 7 Persuasive Outline
Title of Presentation: Proposal for Additional Company Network Security
and Firewall Protection Measures
Week 7 Assignment Practicing Business Communications: Tootsie Roll
Industries,
Inc
.
TRI (Tootsie Roll Industries) communicates its values to suppliers and employees by
keeping the communication lines open between them and the company’s management
team. For example, employees are allowed to join or sit in on meetings of…
Week 8 Persuasive Speech 13 Power Point Slides with Speaker Notes
Week 1 Discussions 1 Communication
How do organizations establish goals? How can communication help an organization
achieve its goals? In your opinion, does the success--or failure--of an organization
depend on how effectively its members communicate, or not?
Week 1 Discussions 2 Language Culture 25 Pages
What does the term “language culture” include, and how might you analyze
your language culture? Who could help you? Which research or library sources could
be informative? Every human being has a unique, personalized "language culture."
Your own language culture is built from all your life experiences, locations lived,
groups spent time around, occupations, majors, hobbies, and more. (1) Can you
explain your own language culture? (2) How can any language culture--your own or
someone else's--be analyzed and understood?
Week 2 Discussions 1 Business Presentations
What are some common reasons for presentations in a business or professional
setting? What are some of the benefits of making or listening to presentations in the
workplace? Why is public speaking frightening to you? List the techniques you use to
overcome your fear of public speaking?
Week 2 Discussions 2 Public Speaking
How might you handle the following situations? You arrive to give your speech and are
asked to speak for an hour instead of for thirty minutes because a second speaker has
canceled. Someone interrupts you, saying that you are not speaking on the subject the
audience has come to hear. What do you consider as “good” delivery? What delivery
techniques work for you?
Week 3 Discussions 1 Informative Speaking
Why are informative presentations useful? Describe and give examples of the three
major functions of informative presentations.Why is knowing your audience
important? How does the audience affect how you shape your message and the
information you share? Can anyone think of other types of audiences?
Week 3 Discussions 2 Ethics and Persuasive Speaking
Imagine that you are trying to persuade your employer to buy a particular Brand X
portable computer for employees to use for business trips. You are to make a
presentation to a management committee, and you want to give members convincing
evidence for your recommendation. You also want to make the presentation in an
ethical fashion. You like the selected model for a variety of reasons, including the fact
that your spouse works part time for Brand X and has told you a lot of good things
about it.As you think through the presentation, what, if any, ethical issues will you
encounter? What are some possible ways of dealing with them? Which will you
choose?Might your answer change if you or your family owned stock in Brand X? Why
or why not?
Week 4 Discussions 1 Hearing and Listening
What’s the difference between hearing and listening? Please provide experiences or
examples. What other differences do you know of between hearing and listening?
Week 4 Discussions 2 Verbal and Nonverbal Skills
Describe a situation in which a coworker’s nonverbal communication contradicted his
or her words. Which message was stronger? What might be some reasons for the lack
of alignment?
Week 5 Discussions 1 Leadership Tactics
Management has always used fear to some degree. Although most leadership books
ignore this tool altogether, in favor of more accommodating techniques, many highly
successful executives use terror to lead their employees. Scott Snook, a Harvard
Business School professor of… Do you think it is ethical for an organization to allow its
leaders to use fear as a communication tactic? What have your experiences with fear
as a leadership tool been?
Week 5 Discussions 2 Leadership Styles
Do you believe that there is a single leadership style that is effective in most
situations? If you do, explain what that style is and why it is effective. If you don't,
please explain your position. Do you consider yourself a leader? Have you had the
opportunity to be a leader in the workplace? If not, tell us about other situations where
you have been a leader? How would you describe your leadership style?
Week 6 Discussions 1 Job Interviews
In today's computer driven business world, job interviews may likely occur online in a
series of e-mail exchanges. How do you believe you might perform in an online
interview, compared to a traditional face-to-face interview? Can you imagine that you
might feel at an advantage or a disadvantage? Why? Do you believe these three
characteristics exist in an online or e-mail interview? Why/Why not?
Week 6 Discussions 2 Employee Appraisal &
Disciplinary Interview
Why are effective performance appraisal interviews critical to healthy supervisoremployee relations? Can disciplinary interviews improve relations? How does
communication competence come into play in both scenarios?
Week 7 Discussions 1 Manager-Employee Relationship
Cherie is an accountant for a large advertising agency. After receiving notice of a
prospective, large account, she thinks of a creative advertising campaign and tells her
idea to Charles, her manager. Charles shoots down her idea and reminds her that her
job is accounting. Several days later, the design team visits Charles and asks him for
more details on his brilliant campaign idea. Cherie realizes that the campaign being
discussed is her idea. What does this outcome indicate about the communication
climate and power holding in the agency? If you were Cherie, would you approach
Charles about stealing your idea, or would you show support for your manager? Why?
Week 7 Discussions 2 Coworker Relationship
When it comes to coworkers, why are strong interpersonal relationships important in
business?
How do you build and maintain those relationships while keeping professionalism at
the forefront? What are some challenges you face in doing so?
