Epoch Elder Care Provides High Quality Assisted Living Homes

Epoch Elder Care provides high quality assisted living
homes for seniors
We offer an exceptional level of 24 x 7 care, including dementia expertise found nowhere
else in India. We also help to remove the strain that is often placed on the primary caregi
ver in the home, thereby helping improve family relationships
What is assisted living?
Freuently called !old age homes! in India, assisted living homes provide housing and
care for seniors who reuire help with day"to"day living but not yet in need of 24#7
medical attention.
We currently manage two homes. $ermeer %ouse is in &urgaon, 'ector (), near *edanta
%ospital. *onet %ouse is in +une, ,I-* road near .ehangir hospital.
F/0123/'
Daily assistance
4ur trained team of care givers aids residents with their activities of daily living 5e.g.,
wal6ing, grooming and assistance with meals.7

Social engagement
We provide a supportive atmosphere, freuent one"to"one attention, and a calendar full of
activities to ensure each resident is socially engaged.
24 X 7 care
8ay and night shifts as well as a live"in facility manager ensures that care givers are
available around the cloc6 to manage emergencies.

utritious meals
We serve nutritious and delicious Indian meals, snac6s and tea. We also provide regular
house6eeping and laundry services.
!ong term stay
We provide long"term residential care for seniors above 99: our services are designed to
adapt as residents age and their needs change.

Dementia care
We provide a speciali;ed dementia care program that has been shown to reduce anxiety,
repeated uestions, aggression and depression.
$ermeer %ouse is euipped to care for seniors with a wide variety of care reuirements,
including those who are socially active, have dementia or mobility issues.
• <4 rooms 5single or double occupancy7
• =uxury house, close to *edanta hospital
• 'uitable for seniors who are socially active as well those who reuire
mental>physical assistance
"onet #ouse
Pune, NIBM Road
-edroom: *onet %ouse
=iving room: *onet %ouse
0 small and speciali;ed home dedicated to caring for seniors with varying stages of
dementia. 1he small environment allows caregivers to carefully manage each individual?s
needs.
• 4 rooms 5only single occupancy7
• %igh"end apartment in +une
• 'pecialist dementia facility providing uniue dementia care program
-oth $ermeer and *onet %ouse have@
• !arge $edrooms with en"suite bathroom: fully furnished with ample room for
personali;ation
• Elder friendly design " wheel chair accessible, grab rails in bathrooms and much
more
• %menities provided include 1$, 0A, power"bac6up, intercom, elevator, activity
center and more

/ach home is well staffed with passionated, trained and uniformed professionals. /ach
individual ta6es pride in their wor6 and we would love for you to meet them when you
visit. =earn more about the different roles in our team and the staffing model and training
behind each role.
Facility *anager 5F*7
• Full responsibility of the entire facility and all its functions, especially the
complete care of each resident
• 1he F* typically comes from a care bac6ground and holds a degree in health and
allied sciences 5physical therapy, clinical psychology, occupational therapy etc.7
0ll F*s are excellent managers and are trained in"house in elder care, gero"
psychology and dementia management
Aare 0ssistants@
• 1he immediate point of contact for all resident needs, assists residents in their
08=s 5activities of daily living7, including personal hygiene, grooming, feeding
etc. and helps engage the resident throughout the day
• 0ll care assistants are literate. 1hey undergo rigorous in house training in elder
care, managing 08=s, basic food and personal hygiene, dementia management,
communication and facility protocols
Facility Ahef and 6itchen staff@
• In charge of the facility 6itchen and responsible for all food and beverage for
resident and staff. 3esponsible for menu planning in accordance with each
resident reuirement and special diets
• /ach chef has experience of wor6ing in a professional set up and has been trained
in house in all food and beverage protocols, elder nutrition, special dietary
reuirements, food health and hygiene
Facility ,urse
• 3esponsible for assessment of all residents, administration of all medications,
vital chec6s, supervising care attendants and being in"charge in the absence of the
Facility *anager
• 1raining@ 4ur nurses are certified and trained and have nursing experience upto 9
years. 1rained in"house in elder care, gero"psychology, emergency protocol and
management and managing dementia
%ouse6eeper@
• 3esponsible for sanitation and hygiene levels of the facility and resident rooms
and washrooms. 0lso responsible for laundry, ironing and folding resident
garments.
• 1rained in"house on house6eeping procedures and protocols, basic health and
safety, interface with residents and facility protocols.

'ecurity guards@
• 3esponsible for the safety and security of each resident and staff member. 0 guard
is duty 24 hours and manages the front entry
• %ired from reputed agencies, trained in"house in resident interface, wandering in
dementia and facility protocols
Pricing
For long term stay, our fees start at 3s. BC,CCC D tax per month for single rooms, 3s.
EC,CCC D tax per month for twin"sharing rooms. For short term stay, our fees starts at 3s.
<,CC,CCC D tax per month. 2pon admission residents are also reuired to provide 3s.
<,CC,CCC as a refundable security deposit. 4ur levels of care are already uite high,
however if a resident temporarily reuires a dedicated nurse or attendant, an additional
fee will be charged. +etty cash, travel, medical fees and other expenses are also not
included.
Admission process:
4ur 'ales F 1ransition team as well as the Facility *anager and their care givers will
wor6 closely with you to assist you through each of the following six stages of
admission.
Document collection&
+repare all important documents including government identification, legal waiver,
medical authori;ation, and financial records>ban6 statement.
"edical approval&
'ubmit medical records to ensure we can accommodate their care needs. 0t this point our
Facility *anager may reuire additional tests.
Service agreement&
4nce approved, you will need to complete and sign our service agreement " this will
include an agreement of the move"in date.
Security deposit&
Finally, you will need to pay your security deposit 5as this is the only way to guarantee a
spot in our facilities.7
!ogistics ' preparation&
4nce itGs time to move in, our 'ales 1eam and Facility *anager will help prepare your
room and assist in the transition including boo6ing and arranging accommodation for
visiting family.
"oving ' settling in&
0nd itGs finally time to move into your new homeH 4ur Facility *anager will be there to
greet you and ensure the move is as smooth as possible and our new resident is
comfortable and at ease.
Contact us
+hone 5India7@ D)<.)B).)EB.<9)9, D)<.<24.42E.29E<
+hone 52'7@ D<.2<2.4C<.<BBB
/mail@ infoIepocheldercare.com
Jabir Ahadha, 2E, Founder and A/4, /poch /lder Aare
AhadhaGs startup provides eldercare support to those who need companionship and
personal care. K1he eldercare specialists,L Ahadha says, Kvisit the elderly personGs house
for a couple of hours and tal6 to them, share stories, and engage with them in many
ways.L
India houses many old age homes largely managed by ,&4s. Indian parents are reluctant
to live away from their children and consider it against the Mrespectable normsG of society.
%e states that/poch /lder Aare currently operates in 8elhi",A3 and *umbai, and has
secured over 9C clients. 1hey have not been profitable yet, but hope to brea6 even by end
of this year. 1he company plans to launch a branch in a metro city every alternate month
the elderly need companyNmore so, in the comfort of their homes.
/ldercare is a huge mar6et. 1he world has BCC million people above the age of EC, out of
which <CC million live in India which has the worldGs second largest elderly population,
after Ahina .
/ven though the company offers services for companionship, at"home medical care,
dementia and 0l;heimerGs, each client is uniue in terms of the need. %ence, /poch /lder
Aare pencils out personali;ed services for each of them.
*ost of /pochGs clients belong to upper"middle class, high"income households and the
,on"3esident Indian section, who spend most of their time shuttling abroad and away
from their parents.
1he startup charges anywhere between 3s. <<,CCC to 3s. <E,9CC per month, as these rates
are subOect to needs and services provided. 0s a value"addition, it organi;es various
recreational activities and events such as award functions, fashion parades, painting
competitions to name a few.
0ccording to a study done by the 2niversity of Aalifornia, almost 9C percent of elders are
lonely and our experience of wor6ing with our clients is in line with this,L says Ahadha.
While narrating the companyGs growth chart, he mentions that by end 2C<(, they aim to
increase their client list to 9CC and escalate /poch /lder AareGs worth to 3s. 9 crore.

When and ho( (as it launched?
1he concept of /poch was put on the Mdrawing boardG in 'eptember 2C<< and we
launched our services in .anuary 2C<2, in 8elhi, &urgaon, ,oida and Faridabad. 'o far,
we have primarily wor6ed through references and referrals and word of mouth. 1oday, we
have 2< clients in 8elhi and ,A3.
1he main issues associated with the elderly population are P
<. India has the second largest population of elderly people
2. 1he elderly in India are not very open to moving to retirement communities,
unli6e in the West, as it is considered socially unacceptable
(. 1here is a lac6 of professional help. 0 large gap exists between the family
caregiver and the untrained domestic help.
4. /lderly primarily suffer from loneliness and lac6 of companionship
0l;heimerGs and 8ementia Aare P We also attend to elders with neurological disorders
li6e +ar6insonGs, 0l;heimerGs and 8ementia. 'ince they have a short attention span we do
things which will catch their attention li6e listen to music, watch snippets of their
favourite movies, colouring etc. 4ur aim is also to provide respite to the caregivers and
train and sensiti;e the attendants.
%ealth *onitoringPWe help ensure well"being of the elderly and monitor their vitals li6e
blood pressure, sugar levels, pulse rate etc. We help them manage their medication and
also chec6 that they are maintaining their personal hygiene. If need be, we also
accompany them on hospital visits and give them access to elder care products. We also
facilitate at"home elder care needs by helping with placement of maids and nurses etc.,
and by referring doctors.
1he /lder Aare *anager 5/A*7 visits clients once in 7"<C days to ensure high uality of
services being delivered by /A'. 1he /A' is also reuired to submit session reports at
the end of every visit and also a plan for the next session, both for internal monitoring
and also as regular updates to adult children of the elderly client.
What happens in case of medical emergencies?
We are a non"medical service and do not provide any medical interventions or clinical
therapies. In case of medical emergencies, we inform the adult children and assist till help
arrives. 0n emergency response sheet is created at the beginning of any relationship
whereby we record the name of the doctor, hospital etc., along with emergency contact
numbers and also a brief medical history of the elderly client.
#o( much does it cost to enroll for these services?
0ll our services are personalised and customised as per the needs of a client. 0 typical (
month pac6age where the /A' visits a home thrice a wee6 and spends an hour at each
visit will cost about 3s. <<, CCC per month. 'ix times a wee6 for an hour daily will cost
about 3s.22, CCC per month.
/poch /ldercare is one of many young companies loo6ing to tap the potential of India?s
senior care mar6et. While India?s young demographics are much touted, the country is
home to the world?s second"largest population aged EC years and above. -y 2C9C, .ones
=ang =a'alle expects the number of India?s seniors to eual its under"<B population.
0s life expectancies increase and the standard of living improves, India?s elderly are
beginning to demand products and services that cater specifically to their needs. From
home care and old"age products to tailor"made tour pac6ages, India?s entrepreneurs are
beginning to target this fast"growing mar6et.
!1oday the home care mar6et in India is valued at over a Q< billion and out of that the top
eight metropolitan areas account for Q2B< million,! said 2B"yea"old Jabir Ahadha, former
"c)insey analyst and founder of /poch /ldercare.
/poch P which focuses on 8elhi, *umbai and +une P has over 2CC clients and employs
over 4C eldercare specialists. 1hese specialists typically hold *aster degrees in
psychology or occupational therapy and are chosen for their soft s6ills li6e patience and
empathy, said Ahadha. 1hey provide clients with !intellectual companionship! at a
monthly cost of Q<BC"Q9CC depending on how much time they spend with their clients.
India?s elderly are splurging after having saved all their lives, according to 8heeraO 'inha,
author of Aonsumer India@ Inside the Indian *ind and Wallet. !1hings turned out well for
them and they now have their savings to spend.!
1ravel agencies offering so"called !second innings! and !grey matter! pac6ages are
targeting this group. 1ypical senior pac6age tours include on"call doctors, low"floor
coaches and plenty of rest time in"between sightseeing activities.
0n estimated 7 million of India?s seniors fall in the middle and upper classes .
India Home Health Care Services
I%%A provides a range of standard services from visits to continuous care with highly
trained Aare 1a6ers, ,urses and +hysiotherapists.
In addition, I%%A has speciali;ed staff that can provide targeted care for patients
suffering from 4rthopedic, Aardiac, +sychological, ,eurological, 3espiratory and
8iabetic ailments.
India %ome %ealth Aare provides R /lderly Aare +ac6ages suitable for your needs. 4ur
-asic Aare +ac6age is targeted at elders who reuire 24S7 assistance with personal care.
4ur +rofessional care ta6ers will help with the clientGs hygiene reuirement, assist with
mobilisation, help with feeding. 1hey also play a role in promoting the mental health of
the client by occupying them with various activities. 1o sign up for this pac6age, clic6
here http@>>ow.ly>A)bE*
India home health care 5I%%A7 is IndiaGs leading home health care service provider.
I%%A has nurses and careta6ers with different expertise levels for /lderly Aare, ,3I
Aare, =ong 1erm Aare, +alliative Aare, ,ewborn care in Ahennai F -angalore and soon
in other cities in India. I%%A /lderly Aare is pac6age designed for patients of old age.
4ur nurses care them li6e as their parents and help them with their dietary habits, health
care tips, helping them in wal6ing, bathing, dressing, eating F giving a very good
medication and inOections as reuired.
A4,10A1
1el " Ahennai@ C44"4(9) 449E
-angalore@ CBC"4<7< 4<CC
/"mail" adminIihhc.in
We evaluate your family memberGs condition and needs, and wor6 with you and your
doctor to develop a plan that is best for you and your family, whether continuously or on
a periodic visit to ensure their continued well being.
8ue to the change in the family structure P from the multi"generation family under one
roof to the nucleus family P the family networ6 system is not able to cope with those
tas6s.
India %ome %ealth Aare is introducing our newly designed %ealthcare +ac6age for the
/lderly. 0s before we are providing a continuous support to the elderly in India through
our regular assessments performed by our senior 3egistered ,urses at the home of the
parents.
0ll assessments are well documented and are available on our patient portal for you to
review. In addition we communicate regularly with the parents over phone.
4ur goal is to lend a helping hand to the hard wor6ing sons and daughters, who have no
time to ta6e care of the familyGs health due to their wor6ing hours, or because they Oust
donGt live close to their parents. *ost children cope with the bad feeling of not doing
Oustice in ta6ing care of their parents. 1o them, I%%A assures good health of their parents
by constant monitoring of their physical condition.
&eriatric Full 'upport Aare is available for those elders who reuire 24 hours care. 4ur
team understands the daily living challenges of the elderly and ta6ing care of someone
who reuires assistance with daily living activities. It can be a very difficult situation to
ac6nowledge that your parent>loved one has reached the stage in life, when he>she
reuires long term assistance. We understand that and have developed care plans that
promote the independence of the client while ta6ing care of them in the comfort of their
homes.
4ur basic pac6age is for elders who reuire help with personal care and the advanced
pac6age is for those who reuire nursing assistance.
*asic Care
1his is targeted at elders who reuire 24S7 assistance with personal care. 4ur *edical
Aare 1a6ers will help with the clientGs hygiene reuirement, assist with mobilisation, help
with feeding. 1hey will also play a role in promoting the mental health of the client by
occupying them with various activities when they are awa6e and up to it.
%dvanced Care
1his is for elders who reuire continuous monitoring of vital parameters and nursing
interventions li6e inOections, dressings, intermittent catheteri;ation etc., in addition to
personal care.
0ll our &eriatric Aare pac6ages include regular visits by 'enior 3egistered ,urses,
+hysicians and 8ieticians.
Aurrently we offer the following Aare +ac6ages
+eriatric ,ull Support Care
• Full"time care 524>77 by our *edical Aare 1a6ers
• Wee6ly Alinical Aoordinator visit to assess the care plan
• *onthly 8octor visit
• Tuarterly 8ietitian visit
+eriatric %dvanced Support Care
o Full"time care 524>77 by our 0ssociate ,urses
o Wee6ly Alinical Aoordinator visit to assess the care plan
o *onthly 8octor visit
o Tuarterly 8ietitian visit
+lease contact our local office to discuss your reuirements and our care
solution
Neworns and New Mothers:
4ver (CU of all services we provide are to new mothers. *otherhood is a wonderful time
for the whole family but the first few wee6s after returning home can be a challenge for
the mother to cope with a new baby and all his special needs.
4ur ,urses can provide speciali;ed care for premature or low birth weight babies, babies
with underlying medical conditions, or those who experienced birth trauma. In addition
they can answer uestions about caring for your baby, and show you how to breastfeed,
change, feed, dress, and bathe your baby safely.
4ur ,urses can also help with providing speciali;ed care for those mothers that
underwent a high"ris6 pregnancy, or for those that need help with post" cesarean wound
care
!rthopedic patients:
%omecare for orthopedic patients involves providing recovery and rehabilitation services
after inOury or surgery. /xample diagnoses of some of our patients include 4steoporosis,
Fracture, 1raumatic inOury, 0rthritis, +ost .oint 3eplacement 'urgery, -ac6 'prain, -ac6
'train, =ow -ac6 0che etc.
1he transition from hospital to home is made easier by our physiotherapists, who first
perform a thorough assessment of the patient and formulate a plan which might include
therapeutic exercises and use of simple medical euipment>devices to alleviate pain,
improve strength and range of motion.

Cardiac and Cardio "ascular #isease:
-eing diagnosed with a cardiac ailment can be overwhelming for you or your loved ones.
Vou may need assistance with recovery and support in learning how to manage the
illness. We provide the most comprehensive care plan for patients with a wide range of
cardiac ailments including Aongestive %eart Failure, Aoronary 0rtery 8isease,
*yocardial Infarction, A4+8, %ypertension, 0rrhythmias and those recovering from
Aardiac 'urgery.
4ur nurses will wor6 with your treating physician and provide speciali;ed treatments li6e
cardiac monitoring services, management of central venous lines, medication
management including administration of iv diuretics, iv antibiotics, oxygen therapy etc.,
allowing you to recuperate in the comfort of your own home.
Stro$e and Neurological illnesses:
Families of patients recovering from stro6e are often in a dilemma on how to provide the
best uality of care, as it is a very demanding and stressful episode for the entire family.
4ur program for patients recovering from stro6e or other neurological disorders is
centered on providing continuous and individual attention in their daily activities. We aim
to ma6e them as independent as possible and improve their mental functioning, while
providing the emotional support for the patient and family. 4ur nurses provide 24W7
observation and care, thus giving the family the peace of mind that the dear one is never
alone.
IHHC health care pro%essionals include:
X 3egistered nurses
X 0ssociate nurses
X *edical Aare 1a6er
X +ediatric nurses
X +hysical therapists
X 4ccupational therapists
X Aompanions
&or$ing together to ring the highest 'ualit( care home
0t India %ome %ealth Aare, we believe our clients and their families deserve home
health care provided with the highest professional, ethical, and safety standards. 1his
belief guides how we hire, support, and develop our health care professionals N and it is
demonstrated in the expert, compassionate care they provide.
Rigorous hiring standards
India %ome %ealth Aare verifies wor6 history, credentials, and references and performs
thorough bac6ground chec6s. 4ur professionals also undergo in"depth interviews, written
testing, and hands"on s6ills assessments before they are hired.
!ngoing supervision and evaluation
0ll our health care professionals are supervised by a registered nurse 53,7 clinical
manager. 1he clinical manager ma6es regular home visits to ensure clients are receiving
the highest uality care. 0dditionally, we reassess each care team memberGs s6ills on a
regular basis.
)*+hour clinical support
,o matter what time of day or night, clients and their care team have access to a 24"hour
clinical support team member from their local office should any uestions or concerns
arise. /ach India %ome %ealth Aare caregiver also has a clinical manager who provides
ongoing mentoring and support.
A client and %amil(+centered team approach
A client and %amil(+centered team approach
4ur professionals partner with clients and their families in providing care. We
communicate regularly with clients, family caregivers, physicians, and the entire care
team.
,nmatched education and training
India %ome %ealth Aare together with their +artner -0V080 is unmatched in our
commitment to providing education and training to our home health care professionals.
1hrough preceptor education programs, mentoring, hands"on lab wor6, and in"service
programs, our caregivers continue to expand and improve the clinical s6ills they bring to
their clients.
Commitment to our core values
0t India %ome %ealth Aare, we all share a commitment to providing care with
compassion, excellence, and reliability N the core values of our philosophy.
-ndia #ome #ealth Care .vt/ !td
,o 84, 2>(2 2nd Floor, 3ams 'uare,
$alluvar6ottam %igh 3oad, ,ungamba66am
Ahennai P ECCC(4
1amil ,adu. India
+h.no @C44"4(9) 449E
/mail@ AhennaiIihhc.in
-ndia #ome #ealth Care .vt/ !td
,o. E97, <CC Feet 3oad, -innamangala Ist stage, Indira ,agar
0bove J1* showroom 5*e;;anine Floor7
-angalore P 9ECC(B
Jarnata6a. India
+hone@ )EBEE E)9(), CBC 4<7< 4<CC, )EBEE E)94C
/mail@ bangaloreIihhc.in
1here are many reasons why people may need health care at home. 'ome are recovering
from surgery or have a chronic condition reuiring ongoing care. 4thers need certain
therapies or could use some assistance with activities of daily living.
What brings people to India %ome %ealth Aare is the reputation we have earned day by
day, and client by client, for helping people live safely at home with comfort,
independence, and dignity.
,othing is better than the comfort of home. *ost of our clients want to remain in their
own homes, surrounded by family and friends. 0nd we are there to help them live their
best lives at home. ,ot only is home health care preferred by most people, itGs a fiscally
responsible method of care.

-rusted team o% health care pro%essionals
4ur expert, caring team includes registered nurses, associate nurses, medical care ta6er,
pediatric nurses, physical therapists, occupational therapists, and companions. We also
have a large networ6 of doctors available to support our client.
4ur professionals provide the highest uality health care services available because we
ta6e extra steps to ensure clinical excellence and safety, with stringent hiring standards,
ongoing supervision, 24"hour clinical support, and comprehensive training and education.

Stringent hiring standards
We thoroughly verify credentials, references, and experience, and we perform
bac6ground chec6s on all applicants. In addition to in"depth interviews, written testing,
and hands"on s6ills assessments, we also evaluate their compassion, excellence, and
reliability N the core values of India %ome %ealth Aare.

!ngoing supervision
0ll caregivers are supervised by a registered nurse who ma6es regular home visits to
ensure the health and safety of our clients. Aaregivers are also reuired to demonstrate
their competency annually, with hands"on s6ills assessments and performance
evaluations.

)*+hour clinical support
+roviding 24"hour access to clinical support is part of our commitment to clinical
excellence and the safety of our clients and care teams. /ach I%%A caregiver in the field
also is supported by a dedicated clinical manager in the office, and each clinical manager
is supported by a company wide nursing office that provides the latest clinical
information, care uality reviews, mentoring, and best practices. 1hrough our partnership
With -0V080 %ome %ealth Aare we are able to implement also best practices from the
2'.

Commitment to education and training
We continuously improve our wor6 through evaluation, education, and training. 4ur
programs include preceptor mentoring, instruction, written exams, hands"on s6ills lab
wor6, and supervised time in the field prior to independent assignment. 0ll caregivers
also undergo annual s6ill evaluations and have access to continuing education.