ERP Implementation
Content
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Table of Contents
Document Information ..................................................................................................... 2 P R E F A C E .................................................................................................................... 4 LETTER OF A C K N O W L E D G E M E N T ................................................ 4 Illustration of Symbols used ............................................................................................. 5 Company Overview And Business .................................................................................. 6 Vision.................................................................................................................................. 8 Mission ............................................................................................................................... 8 Core Values........................................................................................................................ 8 Decision To Acquire Erp For Jubilee General ............................................................... 8 Planning Before Selection Erp ......................................................................................... 9 Igis Intorduction................................................................................................................ 9 Understanding The Key Features Of Igis ....................................................................... 9 Steering Committee To Manage The Project ............................................................... 10 Having The Right Resources From The Start .............................................................. 10 Train The Trainers ......................................................................................................... 11 Migration Of Historical Data ......................................................................................... 11
1
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Document Information
Company Selected: Industry: Target System: Vendor: Technology: Current Status of Project: Date Submit: Group Members: Jubilee General Insurance Company Limited. Insurance. iGIS (integrated General Insurance System). Centegy Technologies (Formerly SidatHyderMorshed Associates) Web based ERP developed in JAVA and Oracle database Parallel run commenced. 28th April, 2013
Supervised by:
Document Version
Version V 1. Status Final Report Date 28th April, 2013
Reference
2
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
IN THE NAME OF ALLAH THE MOST GRACIOUS AND MERCIFUL
Dedicated To Our Teacher who teaching and enlightenment inspired and enabled us to write and prepare this Report and other.
3
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
PREFACE Our mission is to hold the report as a symbol which would carve a path for those after us. In making this report we hope to shed light on the ERP Implementation.
This report was indeed a challenging task for us. We deem it essential to highlight the tireless effort of us and provide valuable contribution to make this report a success.
LETTER
4
OF A C K N O W L E D G E M E N T
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
It has been a pleasant experience working on this report of ERP Implementation the assignment given to us, helped us a lot to get practical experience.
First we would like to thank Mr. Muhammad Tahir khan our ERP Implementation teacher to give us the opportunity to work on such interesting project.
Thank you
Yours sincerely
Illustration of Symbols used
Symbols Description
Start / End Box
Process Box
Decision Making Box
5
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Physical Document
Data Box
Manual Process Box
Database Box
Process Flow Arrow
Predefine Process
Company Overview And Business
Established in 1953, JUBILEE GENERAL (formerly Jubilee General - New Jubilee Insurance Company Limited) is one of the brightest and most reputable names in the insurance sector. Sustained growth over half a century has secured JUBILEE GENERAL a place among the “Big Three” Pakistani insurance in terms of gross direct premium and financial base. JUBILEE GENERAL is listed on the Karachi & Lahore Stock Exchanges. Major shareholders include Aga Khan Fund for Economics Development and Hashoo Group. JUBILEE GENERAL, with its Head Office in Karachi, has an extensive and dynamic branch network in all major cities and towns of Pakistan that guarantees prompt service at the customer's doorstep. The company prides itself in its long-standing reinsurance arrangements and relationship with international renowned reinsurers such as Swiss Re, Munich Re, Lloyds, Hannover
6
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Re and Mitsui Sumitomo Re. The company is also supported by internationally acclaimed reinsurance brokers including AON Group, Willis, Marsh and UIB. In 2003, JUBILEE GENERAL became the first Pakistani insurance company to acquire a foreign company when it took over the Pakistan operations of Commercial General Union. Together with AKFED, JUBILEE GENERAL also acquired majority control of CU Life Assurance Company of Pakistan Ltd. At JUBILEE GENERAL, diversity is maintained through underwriting all classes of general insurance including fire, marine, motor, engineering, health and general accidents. JUBILEE GENERAL not only offers wide risk coverage, but also provides related risk management services delivered by highly qualified and experienced risk managers. JUBILEE GENERAL has developed unique and innovative insurance solutions to meet the growing consumer financing trends of economy. From auto financing to personal loans, mortgages to plastic cards, and trade finance to capital investment finance, JUBILEE GENERAL has the customized solutions to secure entire operations. Product range and transactions of all financial institutions. As pioneers in Group Health Insurance, JUBILEE GENERAL continues to develop new, flexible and customized plans to suit the diverse need of our many blue chip Pakistani companies and multinational clients. With a broad spectrum of services available, JUBILEE GENERAL's client-base comprises prominent national and multinational corporations operating in Pharmaceutical, Chemical, Textile, Cement, Services (Hospital & Hotels), Oil & Energy, Manufacturing, FMCG, Engineering, Banking and Financial sectors. JUBILEE GENERAL's business philosophy can be summed up as Customer Protection, Customer Satisfaction and Customer Trust. This is acquired largely by ability to handle claims effectively. The customer focus and pro-active management approach in all areas of business, allow JUBILEE GENERAL to underwrite and handle claims in an expeditious and efficient manner. The true test of soundness of insurance converge is the duration of client relationships. This is proven by the fact that many clients have been with us for over 40 years. Clients are satisfied knowing that JUBILEE GENERAL is their best security. "JUBILEE GENERAL" is the only company among the top insurers in Pakistan to secure an Insurer Financial Strength Rating of “AA+” by JCR-VIS and PACRA. We also enjoy "B++(Good)" with stable outlook rating by A.M. Best Europe.
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March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Vision
To enable people to overcome uncertainty.
Mission
To provide solutions to protect the future of our customers.
Core Values
Teamwork Integrity Excellence Passion
Decision To Acquire Erp For Jubilee General
Decision has been made at group level by the board of director. At Jubilee Insurance Kenya, PREMIA is already implemented and successfully running. In Pakistan, Jubilee Life decided to acquire Pentasoft, implementation of Pentasoft is in process. Jubilee General is decided to
8
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
acquire iGIS from local market. Support from the higher management, made easy for ICT departments of respective companies to proceed further.
Planning Before Selection Erp
Before selection of Insurance ERP, Jubilee General conducted a detail survey and compare different available options both local and international applications. Cost benefit analysis performed between PREMIA (Indian origin), Pentasoft (Malaysian origin) and iGIS (Pakistan origin). PREMIA is already implemented in Adamjee Insurance and they faced lot of problem from the vendor and still facing problems in different areas of business. Pentasoft is comparatively new in Pakistan market and cost of application is much higher than iGIS ERP.
Igis Intorduction
iGIS is local ERP, developed by Centegy Technologies (Formerly SidatHyderMorshed Associates). First version of iGIS, known as GIS was the joint venture of Jubilee General and SidatHyder. Most of the business processes are similar in iGIS as available in GIS. General Insurance System (GIS) is a complete solution for policy administration and management across all categories of general insurance including fire, motor, marine and miscellaneous equipment. GIS enables you to eliminate data redundancy, expedite processing, accelerate product development & deployment, analyze risk and supports real-time collaboration.GIS can be accessed through your company's intranet or over the internet and is designed for usability across both platforms.Over the time period Centegy Technologies added best practices of insurance industry in the iGIS. Currently iGIS is running in 15 insurance companies of Pakistan and Middle East. Finally decision made in the favor of iGIS.
Understanding The Key Features Of Igis
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March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
To understand the key features of iGIS, demos and trainings conducted at different level. For Higher management, MIS and Dashboard provided by iGIS demonstrated. For Operations department functionalities and controls supported by iGIS demonstrated.
Steering Committee To Manage The Project
Project steering committee have been formed, led by Managing Director, consists Heads of different departments including ICT head. It is seriously considered during the formation of steering committee that all stake holders should be included in the committee. Committee is very helpful in different occasion especially when disputes aroused between the stake holders and hard decision need to be taken.
Having The Right Resources From The Start
As per recommendation of vendor before commencing of project, availability of different types of resources has been properly planned. Meetings hold with different vendors for hardware, data connectivity and database requirements. Acquisitions of resources at different stages of project have planned properly. Additionally human resource from the different departments were also identified and notified to the concerned heads. However, some deadlines failed to achieve in-time due to the improper or nonrealistic plans. Some mile stones are depended on other and due to the delay in primary mile stone depended mile stones also affected.
10
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
During the whole cycle of project availability of human resource is a question mark. Although it is committed to make available resources in-time, in actual it was not happened. Most of the time ICT department completed task with their own limited resources. Compromise with agreed terms effect the quality of deliverable in some areas.
Train The Trainers
To build better functional team, Master Trainer concept has been adopted, through which key users and focal points from different branches of Jubilee, got functional training to get maximum benefits of iGIS. Master Trainers also used to address the issues by their self at branch level. It is planned that Master Trainers also reduce the direct burden on ICT department and ICT will address only complex and unresolvable issues of iGIS. However during UAT and parallel run, ICT department is facing lot of problems because most of the user including key users and focal points approaching ICT department directly for support. The reason behind the problem is that, beside the comprehensive trainings Master trainers were not well prepared to address the issues. To-date all issues is being addressed by the ICT department.
Migration Of Historical Data
Most hectic job for ICT department is data migration. As per project plan, data migration is the responsibility of ICT department. It is finalized to move last five year data in iGIS. Database structure is entirely different and mapping of data to the new system is very difficult. Although data is successfully migrated but ICT is still engaged in post issues of data migration.
11
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Table of Contents
Document Information ..................................................................................................... 2 P R E F A C E .................................................................................................................... 4 LETTER OF A C K N O W L E D G E M E N T ................................................ 4 Illustration of Symbols used ............................................................................................. 5 Company Overview And Business .................................................................................. 6 Vision.................................................................................................................................. 8 Mission ............................................................................................................................... 8 Core Values........................................................................................................................ 8 Decision To Acquire Erp For Jubilee General ............................................................... 8 Planning Before Selection Erp ......................................................................................... 9 Igis Intorduction................................................................................................................ 9 Understanding The Key Features Of Igis ....................................................................... 9 Steering Committee To Manage The Project ............................................................... 10 Having The Right Resources From The Start .............................................................. 10 Train The Trainers ......................................................................................................... 11 Migration Of Historical Data ......................................................................................... 11
1
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Document Information
Company Selected: Industry: Target System: Vendor: Technology: Current Status of Project: Date Submit: Group Members: Jubilee General Insurance Company Limited. Insurance. iGIS (integrated General Insurance System). Centegy Technologies (Formerly SidatHyderMorshed Associates) Web based ERP developed in JAVA and Oracle database Parallel run commenced. 28th April, 2013
Supervised by:
Document Version
Version V 1. Status Final Report Date 28th April, 2013
Reference
2
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
IN THE NAME OF ALLAH THE MOST GRACIOUS AND MERCIFUL
Dedicated To Our Teacher who teaching and enlightenment inspired and enabled us to write and prepare this Report and other.
3
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
PREFACE Our mission is to hold the report as a symbol which would carve a path for those after us. In making this report we hope to shed light on the ERP Implementation.
This report was indeed a challenging task for us. We deem it essential to highlight the tireless effort of us and provide valuable contribution to make this report a success.
LETTER
4
OF A C K N O W L E D G E M E N T
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
It has been a pleasant experience working on this report of ERP Implementation the assignment given to us, helped us a lot to get practical experience.
First we would like to thank Mr. Muhammad Tahir khan our ERP Implementation teacher to give us the opportunity to work on such interesting project.
Thank you
Yours sincerely
Illustration of Symbols used
Symbols Description
Start / End Box
Process Box
Decision Making Box
5
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Physical Document
Data Box
Manual Process Box
Database Box
Process Flow Arrow
Predefine Process
Company Overview And Business
Established in 1953, JUBILEE GENERAL (formerly Jubilee General - New Jubilee Insurance Company Limited) is one of the brightest and most reputable names in the insurance sector. Sustained growth over half a century has secured JUBILEE GENERAL a place among the “Big Three” Pakistani insurance in terms of gross direct premium and financial base. JUBILEE GENERAL is listed on the Karachi & Lahore Stock Exchanges. Major shareholders include Aga Khan Fund for Economics Development and Hashoo Group. JUBILEE GENERAL, with its Head Office in Karachi, has an extensive and dynamic branch network in all major cities and towns of Pakistan that guarantees prompt service at the customer's doorstep. The company prides itself in its long-standing reinsurance arrangements and relationship with international renowned reinsurers such as Swiss Re, Munich Re, Lloyds, Hannover
6
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Re and Mitsui Sumitomo Re. The company is also supported by internationally acclaimed reinsurance brokers including AON Group, Willis, Marsh and UIB. In 2003, JUBILEE GENERAL became the first Pakistani insurance company to acquire a foreign company when it took over the Pakistan operations of Commercial General Union. Together with AKFED, JUBILEE GENERAL also acquired majority control of CU Life Assurance Company of Pakistan Ltd. At JUBILEE GENERAL, diversity is maintained through underwriting all classes of general insurance including fire, marine, motor, engineering, health and general accidents. JUBILEE GENERAL not only offers wide risk coverage, but also provides related risk management services delivered by highly qualified and experienced risk managers. JUBILEE GENERAL has developed unique and innovative insurance solutions to meet the growing consumer financing trends of economy. From auto financing to personal loans, mortgages to plastic cards, and trade finance to capital investment finance, JUBILEE GENERAL has the customized solutions to secure entire operations. Product range and transactions of all financial institutions. As pioneers in Group Health Insurance, JUBILEE GENERAL continues to develop new, flexible and customized plans to suit the diverse need of our many blue chip Pakistani companies and multinational clients. With a broad spectrum of services available, JUBILEE GENERAL's client-base comprises prominent national and multinational corporations operating in Pharmaceutical, Chemical, Textile, Cement, Services (Hospital & Hotels), Oil & Energy, Manufacturing, FMCG, Engineering, Banking and Financial sectors. JUBILEE GENERAL's business philosophy can be summed up as Customer Protection, Customer Satisfaction and Customer Trust. This is acquired largely by ability to handle claims effectively. The customer focus and pro-active management approach in all areas of business, allow JUBILEE GENERAL to underwrite and handle claims in an expeditious and efficient manner. The true test of soundness of insurance converge is the duration of client relationships. This is proven by the fact that many clients have been with us for over 40 years. Clients are satisfied knowing that JUBILEE GENERAL is their best security. "JUBILEE GENERAL" is the only company among the top insurers in Pakistan to secure an Insurer Financial Strength Rating of “AA+” by JCR-VIS and PACRA. We also enjoy "B++(Good)" with stable outlook rating by A.M. Best Europe.
7
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
Vision
To enable people to overcome uncertainty.
Mission
To provide solutions to protect the future of our customers.
Core Values
Teamwork Integrity Excellence Passion
Decision To Acquire Erp For Jubilee General
Decision has been made at group level by the board of director. At Jubilee Insurance Kenya, PREMIA is already implemented and successfully running. In Pakistan, Jubilee Life decided to acquire Pentasoft, implementation of Pentasoft is in process. Jubilee General is decided to
8
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
acquire iGIS from local market. Support from the higher management, made easy for ICT departments of respective companies to proceed further.
Planning Before Selection Erp
Before selection of Insurance ERP, Jubilee General conducted a detail survey and compare different available options both local and international applications. Cost benefit analysis performed between PREMIA (Indian origin), Pentasoft (Malaysian origin) and iGIS (Pakistan origin). PREMIA is already implemented in Adamjee Insurance and they faced lot of problem from the vendor and still facing problems in different areas of business. Pentasoft is comparatively new in Pakistan market and cost of application is much higher than iGIS ERP.
Igis Intorduction
iGIS is local ERP, developed by Centegy Technologies (Formerly SidatHyderMorshed Associates). First version of iGIS, known as GIS was the joint venture of Jubilee General and SidatHyder. Most of the business processes are similar in iGIS as available in GIS. General Insurance System (GIS) is a complete solution for policy administration and management across all categories of general insurance including fire, motor, marine and miscellaneous equipment. GIS enables you to eliminate data redundancy, expedite processing, accelerate product development & deployment, analyze risk and supports real-time collaboration.GIS can be accessed through your company's intranet or over the internet and is designed for usability across both platforms.Over the time period Centegy Technologies added best practices of insurance industry in the iGIS. Currently iGIS is running in 15 insurance companies of Pakistan and Middle East. Finally decision made in the favor of iGIS.
Understanding The Key Features Of Igis
9
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
To understand the key features of iGIS, demos and trainings conducted at different level. For Higher management, MIS and Dashboard provided by iGIS demonstrated. For Operations department functionalities and controls supported by iGIS demonstrated.
Steering Committee To Manage The Project
Project steering committee have been formed, led by Managing Director, consists Heads of different departments including ICT head. It is seriously considered during the formation of steering committee that all stake holders should be included in the committee. Committee is very helpful in different occasion especially when disputes aroused between the stake holders and hard decision need to be taken.
Having The Right Resources From The Start
As per recommendation of vendor before commencing of project, availability of different types of resources has been properly planned. Meetings hold with different vendors for hardware, data connectivity and database requirements. Acquisitions of resources at different stages of project have planned properly. Additionally human resource from the different departments were also identified and notified to the concerned heads. However, some deadlines failed to achieve in-time due to the improper or nonrealistic plans. Some mile stones are depended on other and due to the delay in primary mile stone depended mile stones also affected.
10
March 28, 2013
JUBILEE GENERAL INSURANCE COMPANY LIMITED
During the whole cycle of project availability of human resource is a question mark. Although it is committed to make available resources in-time, in actual it was not happened. Most of the time ICT department completed task with their own limited resources. Compromise with agreed terms effect the quality of deliverable in some areas.
Train The Trainers
To build better functional team, Master Trainer concept has been adopted, through which key users and focal points from different branches of Jubilee, got functional training to get maximum benefits of iGIS. Master Trainers also used to address the issues by their self at branch level. It is planned that Master Trainers also reduce the direct burden on ICT department and ICT will address only complex and unresolvable issues of iGIS. However during UAT and parallel run, ICT department is facing lot of problems because most of the user including key users and focal points approaching ICT department directly for support. The reason behind the problem is that, beside the comprehensive trainings Master trainers were not well prepared to address the issues. To-date all issues is being addressed by the ICT department.
Migration Of Historical Data
Most hectic job for ICT department is data migration. As per project plan, data migration is the responsibility of ICT department. It is finalized to move last five year data in iGIS. Database structure is entirely different and mapping of data to the new system is very difficult. Although data is successfully migrated but ICT is still engaged in post issues of data migration.
11
