Facilities Manager or Operations Manager or Site Manager or Offi

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GLORIA CLARK, CFM 6724 D Green River Drive [email protected] Highlands Ranch, Colorado 80130 720-231-0169 www.linkedin.com/in/gloriaclarkcfm SUMMARY High energy, productive facilities and operations manager with progressive and d iversified experience in managing offices and facilities. Recognized leader and team player with proven ability to work effectively with individuals at all lev els of the enterprise. Demonstrated effectiveness in managing office staff, pro ject management teams, technical and security staff. Cross-functional team lead er known for skill in negotiating with vendors and for ability to interact with internal customer and senior leadership to optimize satisfaction. PFIZER, INC., Centennial, Colorado 2003- 2011 Manager, Site Operations Managed all site operations and facility for 15 states in the Rocky Mountain Reg ional Sales Office, supporting up to 1,200 employees, while providing service fo r up to 1,800 California-based offices during a colleague's leave. Oversight in cluded: furniture procurement, lease of property and telecommunications. Manag ed business continuity programs for 8 regional sales offices. * Developed $2.58 million initial annual budget, which was successfully reduced by $140,000 over two-year period by renegotiating building leases and staff redu ctions through attrition. * Ensured efficiency of distributed work team by serving as corporate point of c ontact for all vendors and contractors. Coordinated service delivery and techni cal support resources and monitored performance criteria and expectations, close ly managing contracts. * Controlled costs by implementing "hoteling" and served as the project manager/ lead for onsite space and occupancy initiatives. * Elevated corporate image by serving as project manager for green initiatives a nd innovative programs and sustainability processes. Reduced food services and product costs by 20%. * Enhanced timeliness and avoided cost overruns by three weeks with effective pr oject management. Approved all office expansion. Signed off on all blueprints and coordinated with general contractor, architect, project management team, and national vendors. * Reviewed design criteria, project layouts and drawings for alignment with corp orate standards. * Ensured preparedness for emergencies by creating and implementing Global Opera tions Business Continuity Plan, to enhance risk management. Developed first eme rgency response program for all eight regional sales offices nationwide, and the central accounting center. * Enhanced safety and customer satisfaction by developing and overseeing mainten ance and repair of all furniture, office equipment and facilities maintenance. * Implemented safety protocol for regional sales office and exceeded corporate a udit requirements. * Awarded recognition of outstanding teamwork, customer service and support for four consecutive years. GLORIA CLARK Page 2 TECHMASTER MAINTENANCE COMPANY, Parker, Colorado 2001-2003 Owner/Office Manager Managed office for janitorial maintenance company. Interfaced with customers fo

r servicing their janitorial needs. * Facilitated the preparation of documents for customer meetings involving bids for new accounts and was a liaison between janitorial staff and customer, increa sed sales by 15% over a two- year period. NORTEL NETWORKS, Englewood Colorado 2000-2001 Executive Assistant/Sales Support Supported the Director of Sales (Western Region), Director of Sales (Emerging Ac counts) and Director of Engineering. Interfaced with customers on a regular bas is to resolve customer order questions/problems. * Created and prepared materials for customer presentations. * Initiated customer PO logs to ensure increased revenues by 15%. Convergent Communications, Englewood, Colorado 1998 - 2000 Office and Facilities Manager Supervised and directed work of office staff. Managed all vendors, and facility related issues. Reduced office expenses by more than 30% by effectively managi ng office supplies and evaluating bids to select vendors. * Developed and implemented office and customer billing procedures for Denver Br anch which resulted in increased efficiencies and reduced billing errors by more than 55%. EDUCATION BS- Business Administration, Regis University, Denver, Colorado 2011 CFM certification- (Certified Facility Manager) COMPUTER SKILLS Aperture Space Management Application, 2nd Nature Phone Application, RESERVE con ference room applications, Visio, Oracle, Microsoft Office Suite PROFESSIONAL ORGANIZATIONS AND AWARDS IFMA (International Facilities Managers Association) Board Member Recipient of 2009 Lou Doyle Distinguished Member Award 2008 Award of Excellence for Professional Development IFMA Denver

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