February Newsline

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Like it never even happened.®

Fire & Water - Cleanup & Restoration


Published for Members of the Insurance and Commercial Property Industries Real Quotes from Real Customers

Volume 24, Issue 2

Call the that’s faster to any size disaster.

We recently had a kitchen fire and contacted SERVPRO® for the cleanup. They were not only very professional, but also very friendly while they performed their job. Customer service of this quality is rare and very much appreciated by us. - Naomi, Georgia

From the moment I first called SERVPRO® to the moment that your crew arrived and began the cleanup was a mere few minutes, and their quick and professional action contained the water and prevented what could have been a true disaster. I compliment you and your staff for your efficiency and your professionalism. - David, Florida








for storm waters to flood your property or fire to smoke out your home or business. Disasters seem to strike at the worst possible moment.

hours a day, 7 days a week, 365 days a year. No matter what time of night or day, help is just a phone call away. Timely, efficient mitigation is the key to reducing costs and minimizing business interuption. The sooner restoration and cleanup begins, the sooner you and your customers can resume your everyday lives. When fire and water take control of your life, contact your local SERVPRO® Franchise Professionals to help you take it back.

According to statistics gathered by the Federal Emergency Management Agency (FEMA), residential structure fires peak between 4 p.m. and 6 p.m. – right when many offices are closing up for the day. Fires don’t abide by the 9-to-5 work day, that’s why you need a cleanup and restoration company that is available 24

Independently Owned and Operated


SERVPRO’s network of more than 1,600 Franchises is ready to help in the event a fire, water or mold loss occurs. Call on a restoration system serving insurance companies and their insureds, as well as thousands of commercial property owners nationwide. You can trust the SERVPRO® Brand, too!

ore than 1.3 million fires are reported in the United States each year.1 These fires are also responsible for more than 17,000 injuries and over 3,000 deaths. The National Fire Prevention Association (NFPA) reports nearly two-thirds of these firerelated deaths occurred in homes with no working smoke alarms or no smoke alarms present at all. Smoke alarms play a vital role in saving lives, and when they are properly installed, can reduce the risk of fire injury in half. The NFPA recommends smoke alarms be installed in every bedroom, outside all sleeping quarters and on every level of the house. Business owners should consult the local Fire Marshall to ensure specific building fire codes and smoke detector requirements are met. Once smoke alarms are in place, it is important to maintain and regularly test the alarms to ensure they are in proper working order. Review the tips provided here regarding smoke detector installation and maintenance. Smoke alarms work best when paired with a fire escape plan. A preparedness plan allows your family, employees or clients to escape quickly and safely in an emergency situation. For tips or information on emergency preparedness, contact your local SERVPRO® Franchise Professional.

Smoke Alarms


Smoke Alarm Safety
Install smoke alarms inside every bedroom, outside each sleeping area and on every level of the home, including the basement. Smoke alarms should be installed away from the kitchen to prevent false alarms. Generally, they should be at least 10 feet from a cooking appliance. Test smoke alarms at least once a month using the test button. Replace batteries in all smoke alarms at least once a year. If an alarm “chirps”, warning the battery is low, replace the battery right away. Replace all smoke alarms when they are 10 years old.

Reproduced from NFPA.org. Tips provided by National Fire Protection Association.

or a property owner, a disaster scenario involving fire or water damage can seem unthinkable and then suddenly become a reality. In the aftermath of a disaster, quick response time can help minimize property damage as well as inventory or contents loss. process and take the right steps from the beginning to bring their property back to normal, "Like it never even happened." The SERVPRO® Ready Plan Mobile App places a conveinent preparedness tool right at your fingertips. Disasters are unpredictable and frequently strike without warning. That is why SERVPRO's Ready Plan mobile app is so valuable. In the confusion and panic that often surround a disaster, a property owner or manager can reach out for expert help right from the scene, using their cell phones. For more information on the Mobile Ready App and how it can help you be more prepared, contact your local SERVPRO® Franchise Professionals.

is at Your is at Your


SERVPRO® Franchise Professionals help meet the real needs of insurers and property owners by supplying reliable and consistent service. The first steps taken in a disaster situation can mean the difference between recovery and total loss.

The SERVPRO® Ready Plan Mobile App provides home and business owners with a quick and convenient way to call in your SERVPRO® Franchise Professionals when disaster strikes. The Ready Plan App is a free emergency preparedness tool offered by SERVPRO®, and can be downloaded on your Android™, iPhone® or Blackberry®. The application allows both residential and commercial property managers and owners to create an Emergency READY Profile® containing critical facility information that can help speed up response time after fire or water damage occurs. In addition to property details, the application tracks prior loss history, utility shut off locations, and key contacts; stores photos of the damage; and integrates local weather forecasts and more, including the address and contact information for the user's local SERVPRO® Franchise Professionals. Through the application, the user can quickly call their local SERVPRO® Franchise Professional or submit an electronic "First Notice of Loss" to the SERVPRO® National Call Center setting the wheels of recovery in motion. Rapid response from a disaster cleanup and restoration specialist can help the property owner evaluate options, start the insurance

Why Take the Risk? Call a SERVPRO® Franchise Professional. Working to make it “Like it never even happened.”
In Next Month’s Restoration Newsline:

Fire Escape Planning

When seconds matter, it is critical to have a plan in place. Next month’s Restoration Newsline will feature important tips to help you develop a fire escape plan, as well as what to do after a fire occurs. Contact your local SERVPRO® Franchise Professionals for more information about preparedness plans and free planning tools.

As seen nationally on: CNN, Headline News, Fox News, ESPN, The History Channel and The Weather Channel.

Independently Owned and Operated

Fire & Water - Cleanup & Restoration


SERVPRO® is a Franchise System with more than 40 years of leadership in cleanup and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners, and in one unforgettable instance, even the Pentagon. We are quietly taking to the streets, every hour of every day, proving that whenever there is a house full of water or an office full of smoke, there is a van full of clean. Editor: Kim Kramer

© 2013 Servpro Industries, Inc. All rights reserved. SERVPRO® and the SERVPRO® design are registered trademarks of Servpro Industries, Inc.


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