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AMITY UNIVERSITY
AMITY SCHOOL OF BUSINESS

FACULTY GUIDE: Mrs .DIVYA GOYAL

SUBMITTED BY: SANGHMITRA SINGH TOMAR ROLL NO. C - 60 BBA GENERAL (2011-2014) ENROLLMENT NO.A3906411394

AMITY SCHOOL OF BUSINESS J-I BLOCK, SECTOR-125 NOIDA

ACKNOWLEDGEMENT
I would like to express my gratitude to Amity University, ASB Faculty especially Mrs. DIVYA GOYAL for her prompt and sincere guidance. They stood by me all the way and provided me additional insight and ideas with painstaking attention to details. Their comments and criticisms have been immense and valuable. Last but not the least, I would like to extend the gratitude and appreciation towards all my friends and family members whose help and support has been instrumental in completion of this project report.

SANGHMITRA SINGH TOMAR ASB, Amity University Semester III

CONTENT
1) 2) 3) 4) 5) 6) 7) 8) 9) OBJECTIVE OF STUDY EXECUTIVE SUMMARY INTRODUCTION OBJECTIVE OF LABOUR WELFARE IMPORTANCE OF LABOUR WELFARE REASON FOR LABOUR WELFARE ACTIVITIES IN INDIA COMPANY PROFILE MISSION WELFARE FACILITIES PROVIDED TO THE EMPLOYEES IN NAGPUR AREA OFFICE 10) MEDICAL FACILITIES 11) HOUSING FACILITIES 12) EDUCATION 13) PERK AND ALLOWENCE 14) WELFARE PROGRAMME IN AREA OFFICE WCL 15) RESEARCH METHODOLGY 16) ANALYSIS AND INTERPRETATION 17) OBSERVATION AND CNCLUSION 18) SUGGESTIONS AND LIMITATIONS

19)

BIBLOGRAPHY

OBJECTIVES OF STUDY
1)To study the welfare facilities provided to employees by Nagpur Area Office WCL. 2)To study how the organization motivate the employees by identifying and satisfying their unsatisfied needs. 3)To know which special facilities are provided to r e s e r v e d c l a s s categories like SC, ST, OBC etc.. by the organization.

EXECUTIVE SUMMARY
Welfare of employee and his family members is an effective advertising a n d also a method of buying the gratitude and loyalty of e m p l o y e e s . E mp l o ye e we l f a r e i s a c o mp r e h e n s i v e t e r m i n c l u d i n g v a r i o u s s e r v i c e s , benefits and facilities offered by the employer .The basic purpose of labour welfare is to enrich the life of employees and keep them happy and contented. Welfare facilities enable workers to have aricher and more satisfying life. It raises the standard of living of workers by indirectly reducing the burden on their pocket. Welfare means improving, faring or doing well. It is a comprehensive term, and refers to the physical, mental, moral and emotional well-being of an individual. Further, the term welfare is a relative concept, relative in time and space. It therefore, varies from time to time, region to region and from country to country. Labour welfare is an important aspect in every organization with some added incentives which enable the workers to lead a decent life. There are s e v e r a l a g e n c i e s i n v o l v e d i n t h e l a b o u r w e l f a r e wo r k n a me l y t h e c e n t r a l government, employer’s trade union and other social service organization.

Welfare services may broadly be classified into two categories:1 )Intramural 2 )Extramural
In order to get the best out of a worker in the matter of production , working condition is required to be improved to large extent. The work place should provide reasonable amenities for the worker’s essential need. Today various medical services like hospital, clinical and dispensary facilities are provided by organizations not only to the employees but also to Their family members. Normally welfare and recreational benefits includes canteens, housing, transportation, education etc. Some large organizations set up welfare organizations with a view to provide all types of welfare facilities at one centre and appointed welfare benefits continuously and effectively to all employees fairly .W. C . L . Na g p u r a r e a h a s r e c o g n i z e d t h a t w e l f a r e o f e mp l o ye e s b y improving their quality of life and their family’s well being in general will help thrust to the objectives of W.C.L. directly and indirectly thereby increasing and improving production and productivity. This task is carried on ceaselessly b y

involving employees, workers, representatives and m a n a g e m e n t representative .W. C . L . i s s p e n d i n g l o t s o f mo n e y o n t h e e mp l o ye e we l f a r e . We l f a r e facilities provided by this organization are unique for all the employees. The only difference is that the top level officers receive some additional facilities along with routine one. With the help of the project an attempt is made to study the welfare measures provided to employees, what is the procedure, time required for sanctioning welfare facilities and such other basic policies of the organization. The study is based on the information collected from respondents through questionnaire. The data analyzed is presented in the form of graph a n d on the basis of that conclusions are made. At last t h e r e q u i r e d suggestions are given. After analyzing the data it is found that the employees are satisfied with the welfare facilities provided to them by the area office W.C.L.

INTRODUCTION Labour welfare:L a b o u r w e l f a r e w o r k a i ms a t p r ov i d i n g s u c h s e r v i c e f a c i l i t i e s a n d amenities which enable the workers employed in an organization to perform their work in healthy congenial surrounding conductive to good health and high morale. Labour welfare is a comprehensive term including various services, benefits and facilities offered by the employer. Through such generous fringe benefits the employer makes life worth living for employees. The welfare amenities are extended in additional to normal wages and other economic rewards available to employees as per the legal provisions. Welfare measures may also be provided by the government, trade unions and non-government agencies in addition to the employer. “International Labour Organization efforts to make life worth living for workers” According to the Oxford dictionary “Welfare is fundamentally an attitude of mind on the part of management influencing the method by which management activities are undertaken.

Objectives of labour welfare activities:Following are the objectives of the voluntary labour welfare services by employer1) To win over employees loyalty and increase their morale. 2) To develop efficiency and productivity among workers. 3) To reduce of threat of future government intervention. 4 ) To ma k e r e c r u i t me n t mo r e e f f e c t i v e . 5) To earn goodwill and enhance public image. 6) To build up stable labour force to reduce l a b o u r t u r n o v e r a n d absenteeism.

Importance of labour welfare activities:Labour welfare in India has a special significance as the constitution provides for the promotion of welfare of the labour for human conditions of work and securing to all workers. The various welfare measures provided by the employee will have immediate impact on the health, physical and mental efficiency, alertness, morale and overall efficiency of the workers and thereby contributing to the highest productivity. Social security measure provided by employer will act as a protection to the workers. Labour welfare means activities designed for the promotion of the economic, social and cultural well being of the employees. Labour welfare includes both statutory as well as non-statutory activities undertaken by the employers, trade unions and both the central and state governments for the physical and mental development of the workers. Labour welfare enables workers to have richer and more satisfying life. It raises the standard of living of workers by indirectly reducing the burden on their pocket. Welfare measures improve the physical and physiological health of the employees, which in turn enhance their efficiency and productivity. Labour welfare promotes a sense of belongings among the workers, preventing them from resorting to unhealthy practices like absenteeism, l o b o u r u n r e s t s t r i k e , e t c . we l f a r e w o r k i mp r o v e s t h e r e l a t i o n s b e t we e n employees and employers. It promotes a real change of heart and a change of outlook of the part of both the employers and employees.

Reasons for the labour welfare activities in India:1) Increase in efficiency of employees: Labour welfare activities increases in efficiency of employees to work. These facilities help in developing the feeling of dedication among them. Due to the increase in efficiency the pro duction a n d t h e productivity of the enterprise increase considerably. 2) Helpful in reducing the state of poverty among employees: Most of the workers in our country are unable in providing for base necessities for themselves and to their family members. T h i s i s because of the extreme poverty among Indian workers. Provision of l a b o u r we l f a r e a c t i v i t ie s p l a ys a n i mp o r t a n t r o l e i n r e d u c i n g s u c h poverty and in providing essential amenities to the workers. 3) Establishment of Organizational peace: Labour welfare activities help in establishing sound relations between employees and employers. When the employees of the organization feels that they are getting all the possible facilities and the employers are very caring to them, then such good feeling increases enthusiasm among employees which will establish peace in the organization. 4) Helpful in reducing the rate of absenteeism a n d l a b o u r turnover: The rate of absenteeism and labour turnover is much higher in India as c o mp a r e d t o t h a t o f d e v e l o p e d c o u n t r i e s o f t h e wo r l d . P r o v i s i o n o f labour welfare activities help in reducing this because the workers feel Them selves well settled at one place.

COMPANY PROFILE About Coal India Limited (CIL)
Coal India Limited (CIL) is a public sector organization. It is a central government undertaking company. Before 1973 it was a private block and after 1973 it was considered as a government sector since its initialization was done in this year. C o a l i s t h e b a c k b o n e o f e n e r g y s e c u r i t y o f o u r n a t i o n a n d i t wi l l continue to occupy a dominant position in the decades to come on the energy scenario of India. CIL contributes 54 percent of coal to the energy needs of the nation and sky is the limit of increase in the demand of coal. Maintaining the highest growth in coal production CIL cross 400 million tones mark in 2008-09.C o a l p l a ys a v i t a l r o l e i n p o w e r g e n e r a t i o n , c o n s i d e r i n g t h i s a l l subsidiaries of CIL are taking hard efforts to produce required quantity of coal. All should untidily work to fulfill the demand of power. The Vidarbha region has abundant reserves of coal that would try to fulfill the demand.WCL depends on land to carry out its operations.CIL has 7-8 subsidiaries which are situated in different states of India. It has 10 divisions which are also known as areas out of which 3 areas are situated in Madhya Pradesh and 7 in Maharashtra. All these areas look b e h i n d mi n i n g a c t i v i t i e s. C o a l p r o d u c t i on i s t h e i mp o r t a n t s o u r c e o f energy of this organization. Presently, there 10,122 employees working in these 10 areas. Coal India is playing a strategic role in the economy of the country by ma k i n g d o me s t i c i n d u s t r y c o mp e t i t i v e a t g l o b a l l e v e l . C I L h a s b e e n providing 50% to 60% cheaper coal in comparison to international market to power plants. Total requirements of thermal power plants are met by three different modes - Coal India, Captive Coal Blocks and Import. India stands third in the world in the production of coal. •Highest production of coal in India is in Jharkhand. •In India, Thermal Coal Sector uses the maximum coal. •C o a l I n d i a Li mi t e d ( C I L) h a s 8 3 % o f p a r t n e r s h i p i n wo r l d i n t h e production of coal. •I n I n d i a , S i n g r a u l i . C o . . L t d ( M . P ) i s t h e o l d e s t c o a l producing Government Company. •C o a l I n d i a i t s e l f d e c i d e s t h e c o a l r a t e p r o d u c e d b y C o a l I n d i a Limited.

•In India, 70% of electricity is produced with the help of coal. •1 3 % o f c o a l i n t h e wo r l d i s p r o d u c e d b y t h e u n d e r g r o u n d c o a l mines. •India’s oldest coal area is Raniganj. •CIL operates 86 coal mines in Central India, feeds Power Stations l o c a t e d i n t h e s t a t e s o f M a h a r a s h t r a , M a d h ya P r a d e s h , Gu ja r a t , U t t e r P r a d e s h a n d H a r ya n a a p a r t f r o m ma n y o f t h e c o a l b a s e d industries.

HISTORY OF CIL:
1971/73: Nationalization of coal mines in India.1 9 7 3 : C e n t r a l i z a t i o n o f C o a l M i n e s Au t ho r i t y Li mi t e d ( C M A L) i n three divisions East, West and Central.1 9 7 4 : C e n t r a l i z a t i o n o f h o l d i n g c o mp a n y c o a l I n d i a l i mi t e d ( C I L) six supporting companies. In west Western coalfield limited (WCL) was established which has its coal areas in Maharashtra, Madhya Pradesh & Orissa.1 98 6 : R e o r g a n i z a t io n o f c o a l c o mp a n i e s u n d e r c o a l I n d i a l i mi t e d . Thereafter coal mines of WCL in Madhya Pradesh (except Chindwara and Baitul Distt) and Orissa were considered in the supporting company South Eastern Coalfield Limited (SECL). Therefore, the coal areas of WCL were decreased and remained only in Maharashtra and in some parts of Madhya Pradesh.2 0 0 7 : WC L h a s i n c r e a s e d t h e p r o d u c t i o n o f c o a l f r o m 2 1 mi l l i on tonnes in 1985-86 to 43.51 million tonnes in 2007-08.2 0 0 7 : I n d i a n g o v e r n m e n t d e c l a r e d W C L a s a M I N I R A T N A Company.2 0 0 8 : C o a l p r o d u c t i o n , o f f t a k e , p r o d u c t i v i t y, s a l e s r e a l i z a t i o n a n d turnover during the year reached a new peak the highest ever in the history of the company. C o a l I n d i a L i mi t e d ( C I L ) i s a p u b l i c s e c t o r un d e r t a k i n g o f t h e I n d i a n Government. It is the world's largest coal miner [1]. It is owned entirely by the Union Government, under the administrative control of the Ministry of Coal. It is involved in coal mining and production industry.

Coal India Limited was formed in 1975 as a holding c o m p a n y w i t h f i v e subsidiaries: Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand) central Coalfields Limited (CCL) (Ranchi, Jharkhand)

Western Coalfields Limited (WCL) www.westerncoal.gov.in(Nagpurregion) Eastern Coalfields Limited (ECL) (Asansol, West Bengal) Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)Several years later, three more subsidiaries were added: Mahanadi Coalfields Limited (MCL) (Raulkela) South Eastern Coalfields Limited (SECL) (Bilaspur) North Eastern Coalfields Limited (NECL) (directly under control of coal India limited) Northern Coalfields Limited, Singrauli (NCL, Singrauli) Coal India Ltd (CIL) will extract coal from 18 abandoned underground mines owned by three of its subsidiaries in partnership with p r i v a t e p l a y e r s . U n d e r g r o u n d mi n i n g wo u l d b e r e v i v e d i n 6 a b a n d o n e d mi n e s o f E a s t e r n Coalfields, 8 mines of Bharat Coking Coal, and 4 mines of Central Coalfields. These 18 mines have an approximate reserve of 1,647 million tonnes of coal.C I L c o n tr i b u t e s a r o u n d 8 5 % o f c o a l p r o d u c t i o n i n I n d i a ; i t i s t h e l a r g e s t company in the World in terms of coal production. Employs nearly 4.25 Lakhpersons and is the largest corporate employer in the country. It is one of thelargest Companies in the country, turnover being around Rs. 386.31 billion in2007-08. It is one of the largest tax payers (Corporate Tax Rs.35.75 billion) in2007-08 and has paid Dividend of Rs17.054 Billion to the Govt. of India in2007-08.

Mission of coal India
“T h e mi s s i o n o f c o a l I n d i a l i mi t e d i s t o p r o d u c e a n d ma r k e t , t h e p l a n n e d q u a l i t y o f c o a l a n d c o a l p r o d u c t s e f f i c ie n t l y a n d e c o n o mi c a l l y, wi t h d u e regard to safety, conservation and quality.”

ABOUT WESTERN COALFIELD LIMITED (WCL)
Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of Coal India Limited (CIL) which is under administrative control of Ministry of C o a l . Th e C o mp a n y i n c o r p o r a t e d u n d e r t h e C o mp a n i e s A c t , 1 9 5 6 h a s i t s registered office at Coal Estate, Civil Lines, Nagpur–440001. The Company has contributed about 9.5% of the national coal production d u r i n g 2 0 0 7 - 0 8 . I t h a s m i n i n g o p e r a t i o n s p r e a d o v e r t h e s t a t e s o f M a h a r a s h t r a ( i n N a gp u r , C h a n d r a p u r & Ye o t ma l Di s t r i c t s ) a n d Madhya Pradesh (in Betul and Chhindawara Districts). The Company is a major source of supplies of coal to the industries located in Western India in the States of Maharashtra, Madhya Pradesh, Gujrat and also in Southern India in the States of Andhra Pradesh, Tamil Nadu, Karnataka and Ke r a l a . A l a r g e n u mb e r s o f P o we r H o u s e s u n d e r M a h a r a s h t r a , M a d h ya Pradesh, Gujrat, Karnataka, Punjab and Uttar Pradesh - Electricity Boards are major consumers of its coal along with cement, steel, chemical, fertilizer, paper and brick Industries in these states.WCL as the highest corporate tax payer of Vidarbha region has contributed to the state exchequer during 2008-09 approx. Rs. 897 crores by way of royalty and taxes and approx. Rs. 438 crores as corporate tax.WCL a MINIRATNA Company (Government of India) Nagpur based subsidiary of Navratna Public Sector Undertaking- Coal India Limited, has posted a hefty profit of Rs. 516.12 crores on equity base of Rs. 297.10 crores as per audited accounts for the year ended 31st’March 2009.WCL has retained its flagship status among 7 coal producing subsidiaries of coal India limited by recording highest percentage of achievement against target in OB removal, coal off-take and 2nd highest in coal production.WCL received the award and gold medal for best corporate performance on8th October 2009.WCL is one of the subsidiaries of coal India limited (CIL). Tree plantation on yearly basis is being undertaken in and around the mines as per the availability of land and on the reclaimed site and dead OB dumps. Th e p l a n t a t i o n p l a ys v e r y i mp o r t a n t r o l e i n i mp r o v i n g t h e e n v i r o n me n t around the villages in the vicinity of mines. Spe cies of plants planted are teak, siwan, sisoo, casia, awala, imli, jamoon etc. Th e p r i d e o f p l a c e M i n i r a t n a WC L o c c u p i e s i n c o a l I n d i a i s b e c a u s e t h i s company has the finest of workers, supervisors and executives ever ready to respond and race ahead of others in achieving the desired goal. No challenge is insurmountable and no target is too high for such a team.WCL formally launched on 24

th March 2008, Forward e-Auction scheme under the new coal distribution policy of government of India. The objective of the s c h e me , i n t r o du c e d f o r t h e f i r s t t i me i n t h e c o u n t r y, i s t o h e l p g e n u i n e industrial consumers under power and other sectors that can source a part of their requirement through this mode. After achieving the target of 1.11million tonnes additional coal is produced in t h e ye a r 2 0 0 7 - 0 8 . Wi t h wo r k e r s s w e a t a n d t o i l & c o m mi t me n t t o w a r d s progress, WCL team has to its credit the best ever performance in the history of the company during this year- highest coal production, coal supplies to the consumers, productivity and turnover, thereby earning estimated net profit before tax of Rs.1176 crores substantially higher than the budgeted Rs.676crores and last year’s Rs.1054 crores. The company is the highest corporate tax payer in the in Vidarbha region. The future plan of the company is to maintain its present level of production and increase it to 45 million tonnes by:1 . O p e n i n g n e w m i n e s 2 . M e c h a n i z a t i o n , i n t r o d u c t i o n o f n e w t e c h n o l o g y s u i t a b l e t o t h e conditions to increase capacity of existing, ongoing and f u t u r e projects.3.Improving efficiency of operations. In addition to 26 ongoing and future projects (22OC & 4UG), 34 more projects, (24OC & 10UG) are planned to be started in coming years. Of these 34 projects 4 are already approved, 12 have been formulated and remaining 18 are yet to be formulated.

Events celebrated:
Every year WCL’s Jankar Women’s club celebrates International Women’sday. On this occasion all the members of this club help poor and needy by providing food, clothes, fruits and games & rides to small children. They also help handicapped people. Sports competition, summer camps for children, blood donation c a m p s , h e a l t h c h e c k u p c a m p s , s e m i n a r s o n s a f e t y , s c h o l a r s h i p s t o talented students, independence day, republic day, worker’s day, nurses day, environment week, mining events, Hindi rajbhasha week etc. are celebrated.

WCL AT A GLANCE:
Coal Mines (01.04.08) - 84(37OC, 42UG, 5MIXED)Coal washries 1Manpower (01.04.08) - 64,199Productivity (2007-08) - 43.51 million tonnes Off take (2007-08) - 44.90 million tonnes Output per man shift (2007-08) - 2.52 tonnes Gross Turnover (business) - 5681 crores Clear profit - 930 crores Capital

investment (2007-08) - 2846 crores Royalty & Tax to government - 757 crores Corporate Tax Payment - 509 crores Annual investment - approx. 176 crores

ABOUT NAGPUR AREA OFFICE WCL
Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies in Nagpur district which is located in north side of Nagpur c i t y . I t h a s 9 underground (UG) mines and 2 opencast (OC) mines, located in the five sub-areas i.e. Kamptee, Silewara, Pipla, Saoner and Gondegaon. Projects/mines of Nagpur area are located in the three tahsils- Kamptee, Parsconi and Saonerof Nagpur district. Area head quarter (HQ) office of Nagpur area is situated at Jaripatka, Nagpur. NAGPUR AREA comprises of the following projects/mines:

NEW PROJECTS:
i)Adasa U/G of Saoner Sub-Area ii)Bhanegaon O/C of Silewara Sub-Area iii)Singhori O/C of Silewara Sub-Area iv)Kamptee U/G to O/C (Expansion) of Kamptee Sub-Area v)Inder U/G to O/C of Kamptee Sub-Area vi)Gondegaon O/C (Extension) of Gondegaon Sub-Area Presently there are 250 employees working in Nagpur area office of WCL. In June 2007, Government has granted status of MINIRATNA to the company and now the motto of the company is to achieve the status of a NAVRATNA company in the days to come. In order to achieve this goal, the company has t o p u t i n t h e i r b e s t e f f o r t s a n d wo r k a s o n e c o h e s i v e u n i t wi t h f o c u s e d attention on:1 ) S o u n d c o r p o r a t e Go v e r n a n c e 2)Timely completion of new projects and advance planning for opening new mines. 3)Efficient utilization of all available resources with more trust on human resource, the most precious one.

4) High priority to consumer satisfaction. 5 ) E c o n o mi z i n g c o s t a n d M a x i mi z i n g p r o f i t a b i l i t y a s a t r u e c o m me r c i a l organization. 6) Achieving high standards m a t e r i a l a n d v i t a l installations. of safety of men,

7) Diversification of activities and exploring new avenues as business strategy in the form of joint ventures etc. The first quarter of 2008 had been of glorious achievements where targets were surpassed and performance of the company in terms of achievements against assigned targets was highest among all subsidiaries of Coal India. The credit of this, undoubtedly, goes to each one in WCL family.(Workers, staff, officers, trade union leaders and directors) who are providingsound corporate governance in achieving the organizational goal.

There are 11 major departments in area office named as: 1)Finance department 2)Sales and Marketing department 3)Personnel department 4)Mining department 5 ) M a t e r i a l ma n a g e me n t d e p a r t me n t 6)Excavation department 7)Civil department 8 ) E & M d e p a r t me n t ( El e c t r i c a l & M e c h a n i c a l ) 9)Planning department 10)Training department 11)Security department Out of all these departments mining is the main department of this organization. Beside these there are also many minor departments. The

main and basic facilities provided to the employees of area office are: - medical, housing, education, community development, etc.

MISSION
The mission of the company is to become a “NAVRATNA” company by achieving its target goal.

WELFARE FACILITY PROVIDED TO THE EMPLOYEES IN NAGPUR AREA OFFICE OF WCL
Welfare services may broadly be classified into two categories: 1)Intramental Activities: - which are provided within t h e e s t a b l i s h m e n t s u c h a s t o i l e t s , r e s t c e n t e r s , canteen, uniforms etc. 2)E x t r a m e n t a l a c t i v i t i e s : - w h i c h a r e u n d e r t a k e n outside the establishment such as family planning, child welfare, co-operative stores credit societies, v o c a t i o n a l g u i d a n c e , h o l i d a y, h o me l e a v e , t r a v e l facilities. Intramural activities:Drinking Water Toilets Washing and Bathing facilities Rest shelters Uniform and protective clothing Recreation facilities Canteen Extramural activities:Housing Education Facilities Maternity Benefits

Transportation Sport facilities Vocational Training Holiday Home Social insurance Labour welfare work may also be divided into categories:1 .S t a t u t o r y w e l f a r e f a c i l i t i e s : Washing facilities Consumer co-operative store Education Housing Transportation Recreation Canteen, Lunchroom facilities Restroom facilities Clothing facilities 2.Non-statutory labour welfare facilities: Uniform Safety Helmet Driving helmet Sweaters Raincoats Marriage loan facilities Bonus Welfare fund Credit Society Leave provision

The welfare board at corporate level consisting of equal representatives of the workman and management, has been planning, supervising, monitoring and evaluating various measures. Similarly, area welfare committee has been functioning in the areas for ensuring p r o p e r implementation of welfare activities. In every year one w e l f a r e / i mp r o v i ng q u a l i t y o f l i f e f o r t n i g h t i s b e i n g c e l e b r a t e d .

I n providing more and more welfare amenities and in their maintenance, tremendous enthusiasm and determination is generated during this fortnight. It is evident during this period that everybody takes special e f f o r t to see that his contribution is recognized and does not go unrecognized, both as an individual and as a team. Even unit tries to be ahead of others in true and healthy competition spirit. An atmosphere of healthy competition is evidenced during this period. Community Development & Welfare Activities:-Mining of coal has profound impact on the communities living in the nearby villages where the mines are established. The obvious impact of introduction of any industrial activity in rural and tribal areas is change in the socioeconomic profile of the area. In the above context, Coal India, WCL and the Nagpur Area strongly believe that the people living around are an important stake holder in the process of mine development and for a sustainable development; they h a v e t o b e g i v e n s h a r e o f t h e b e n e f i t s o f d e v e l o p me n t o f t h e mi n i n g p r o je c t s . F o r t h i s s p e c i f i c p u r p o s e a n d o b je c t i v e , C I L h a s l a i d d o wn a guideline and policy for community and peripheral development. The subsidiaries prepare annual action plans by adapting the CILCD Policy for its implementation in its command area. Such activities are normally taken up in the peripheral villages within a distance of 8km from the mines. The key areas of the referred community development andwe l f a r e a c t i v it i e s , u n d e r t a k e n o n t h e a n n u a l b a s i s i n t h e p e r i p h e r a l villages around the mines are broadly as under:-Creation of community assets (infrastructure) like provision for d r i n k i n g wa t e r , c o n s t r u c t i o n o f s c h o o l b u i l d i n g s , c h e c k d a ms , village roads/ linked roads and culverts, dispensa ry and health center, community centers, market place etc. -S k i l l d e v e l o p me n t & C a p a c i t y b ui l d i n g , l i k e v o c a t i o n a l training, i n c o m e g e n e r a t i o n p r o g r a m m e s , e n t r e u r s h i p d e v e l o p m e n t programme, literacy programme, adult education etc. -Awareness programmes and community activities like health camp, medical aids, family planning camps, immunization camp, and eye check-up camp etc. -Sports and Cultural Activities

-Plantation The beneficiaries of community development activities are normally in habitants living in the periphery normally within a distance of 8 k m

from the mine boundary or any other location as may be decided by the community development committee in the State Government authorities. The beneficiaries include all communities including employees of WCL, non-employees, SC’s & ST’s and all other communities living i n t h e villages under consideration. Care is also taken that the community development budget allocation covers S p e c i a l Component Plan (SCP) for benefit of the Scheduled Castes, Tribal S u b P l a n ( T S P ) f o r b e n e f i t o f t h e t r i b a l g r o up s a n d C o m mu n i t y Development Plan (CDP) for benefit of the community at large. Care is also taken to utilize at least 15% & 8% of the annual community development allocations against SCP & TSP respectively. The assets created under the resettlement activities will be h a n d e d o v e r t o t h e G r a m P a n c h a y a t / S t a t e a u t h o r i t i e s o n completion, for smooth operation and maintenance.

Medical Facilities:
a)Scheme for reimbursement of hospitalization expenses: The scheme is intended to provide relief to the employees in meeting the hospitalization expenses incurred for self and/or dependents. The benefit under the scheme is availability for m i n o r a n d m a j o r o p e r a t i o n s . T h e c o m p a n y a v a i l s a l l t h e expenses by reimbursing the total amount paid by the employee at the time of treatment. b)Reimbursement of expenses of medical check-up: The company has its own hospital which is situated in each area. Doctors and nurses in these hospitals are appointed by the company itself. The employees can take treatment from these hospitals without paying any charge and they can take the medicines from the medical stores which are in the panel of this company.

Housing Facilities:
a) Company quarters: The company provides quarters to the employees working int h e i r organization. With this they get some more facilities like drinking water, free electricity, no tax or rent for house etc. b) House rent allowances: The area office is providing house rent allowances to the employees who are not using the housing facility provided by the company. Such employees stay in the house of their choice by paying rent. For that they get HR allowance depending on their basic. These

people get some proportionate share of their basic as house rent decided by the company.

School Bus Facility:
The children of the employees who are studying in schools and colleges gets school bus facility so that they can reach to their Destination properly.

Education facilities:
The talented students / children of the working employees get scholarship for their performance. The company also provides loan for higher education. They also motivate children by conducting competitions and by distributing prizes to them. Funds are also given to the corporation school for the school building and for the up liftment of the children.

Rehabilitation:
Company needs land for mines (where the coal is present) so the land owners are requested to hand over their land to government and in its place company provides job to one of the family member according to his/her qualification. Besides this they also gets some compensation according to the government policies.

Sports and Cultural Activities:
Every year sports and other events are organized for the e n j o y m e n t o f t h e w o r k e r a n d t h e i r f a m i l y m e m b e r s . C u l t u r a l activities are also conducted on many occasions.

Funds for Community Development:
The company provides funds for the community development such as electricity, water supply, roads, street lights etc…

Canteen:

A good and well maintained clean canteen facility is available at the area office premises, for the employees.

SC/ST PLANS:
Organization provides scholarship to children of employees of SC/ST. The percentage to avail benefit is comparatively low than the open category. Also, the organization helps the schools and library which belongs to SC/ST’s.

Good working conditions:
The working conditions in the area office are excellent. The environment is neat and clean. Lots of greenery is present in the office premises such pleasant environment keeps employees fit and fine. Besides these major facilities there are many more facilities like mini LTC and major LTC. Plants are distributed to the employees in environment week; Ganesh Utsav, New Year, Independence day, republic day etc are celebrated for the enjoyment of the employee and his family.

Perks and allowance:
Common Perquisites: 1)Infrastructure 2)LTC Facility 3)Subsidized electricity Domestic & Residential: 1 ) Do me s t i c a s s i s t a n c e 2 ) El e c t r i c i t y a l l ow a n c e 3 ) F u e l a l l o w a n c e Education Allowance: 1)Study in schools 2)Study in colleges

3)Study in UG/PG Professional Institution 4)Hostel allowance 5 ) P r o f e s s i o n a l d e v e l o p m e n t a l l o w a n c e Transportation Allowance Personal allowance etc.

Welfare programmes in Area Office WCL
1 ) R e v e n u e We l f a r e B u d g e t T h e b u d g e t p r o p o s a l a s p e r A c t i o n P l a n i s p r e p a r e d b y t h e A r e a Welfare Committees at Area Level and submitted to Welfare Deptt. For deliberation in the welfare board. The welfare board then examines the proposals area wise, head wise and recommends for approval to the chairman welfare board and Director Finance and CMD. Finally after approval the Rev. Welfare budget is communicated to the areas for its implementations. 2)Monitoring by the welfare board The welfare board visits the areas as per the calendar prepared to monitor the activities of the area and see the implementation of the budget/expenditure. The welfare board interacts with the area welfare committees at area level. 3)15th’August Awards The welfare board distributes the awards to the awardees on this date every year. The proposals based on the norms prepared by the welfare b o a r d a r e c a l l e d f r o m t h e a r e a s . Th e s a me i s c o mp i l e d b y w e l f a r e d e p a r t me n t a n d a wa r d e e s l i s t f i n a l i z e d b y t h e w e l f a r e b o a r d a n d approved by the chairman welfare board and CMD and the awards are d i s t r i b u t e d o n t h e 1 5 th August Independence day functions at WCL Head quarter. 4)Welfare Fortnight Inspection To improve the standard of living and quality of life, of employees the welfare board has formulated norms on all welfare activities for which area wise/inter area competitions are held at company level. At the a r e a l e v e l t h e I s t p h a s e I n t e r S u b A r e a s w e l f a r e f o r t n i g h t l y competitions are held. The IInd phase inspection is conducted by the w e l f a r e b o a r d . A f t e r t h e i n s p e c t i o n t h e r e s u l t i s c o mp il e d a n d t h e p r i z e s a r e d i s t r i b u t e d a t a g r a n d f u n c t i o n wh i c h i s g r a c e d b y t h e Hon’ble Coal Minister. 5)Area wise Union Representation (check off system every year) in the area welfare committee The criteria has been prepared by the welfare board. Every year based o n t h e c h e c k o f f s y s t e m f i g u r e a n d t h e

m a n p o w e r a s o n ¼ t h e calculations are worked out on the basis of the approved criteria for working out the union representation in the area welfare committee and approved by the competent authority and circulated to areas for n o mi n a t i o n s o f me mb e r s b y t h e w e l f a r e b o a r d , f o r f u n c t i o n i n g o f welfare committee. 6)Community & Peripheral Development Programme V a r i o u s d e v e l o p me n t a l a c t i v i t i e s f o r t h e c o mmu n i t y r e s i d i n g i n & around its various mining areas for the benefit of its employees, their wards, and the local populace are undertaken. Such developmental activities are also undertaken in the town and villages, adjoining coalmi n i n g b e l t , g e n e r a l l y w i t h i n a r a d i u s of 8 k ms . F o r t h e b e n e f i t o f general popular. For which the budgetary provision is made at the rateRs.1/- per tonne of coal produced during the previous year. While planning the activities, to be undertaken in each financial year, requests and recommendations from village Panchyat, Local District Authorities and Peoples Representatives are considered. The activities undertaken include: 1) Construction of approach roads. 2) Tarring of roads. 3) Digging of Borewels. 4 ) P r o v i d i n g & Installation of hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines 7) Providing and Fitting Street Lights. 8) Construction/ Installation of Water Tanks. 9) Construction of additional rooms in existing school b u i l d i n g . 1 0 ) P r o v i d i n g s c h o o l f u r n i t u r e a n d o t h e r La b . I t e ms . 1 1 ) Providing books, almirah etc. for libraries. 12) Construction of check dams. 13) Construction of Community Centers. 14) Village sports. 15)M e d i c a l c a m p s . 1 6 ) C o n s t r u c t i o n o f C r e m a t i o n P l a c e / S h e d s . 1 7 ) Assistance to various social organization/NGO’s for the development of physically/mentally handicapped persons, cultural/sports activities etc. Th e i mp l e me n t a t i o n s o f t h e s e a c t i v i t i e s a r e mo n i t o r e d b y t h e a r e a welfare committee at area level and welfare board at the companylevel. 7)Sports and Cultural Activities T h e w e l f a r e b o a r d m o n i t o r s t h e a c t i v i t i e s o f s p o r t s a n d c u l t u r a l activities of all the areas. The

function of sports & cultural activities are h e l d o n t h e b e h a l f o f t h e w e l f a r e b o a r d i n e a c h a r e a s . Th e w e l f a r e board monitors the activities of sports and cultural activities of all the areas.

RESEARCH METHODOLOGY
AN INTRODUCTION Research is the process of systematic and in-depth study or search for any p a r t i c u l a r t o p i c , s u b je c t o r a r e a o f i n v e s t i g a t i o n , ba c k e d b y c o l l e c t i o n , c o mp i l a t i o n , p r e s e n t a t i o n a n d i n t e r p r e t a t i o n o f r e l e v a n t d e t a i l s o r d a t a . Research methodology is a way to systematically solve the research problem. I t m a y b e u n d e r s t o o d a s a s c i e n c e o f s t u d y i n g h o w r e s e a r c h i s d o n e scientifically. Research may develop hypothesis and test it. In it we study the various steps that are generally adopted by the researcher in studying his research problem along with the logic behind them. Research must be based on fact observable data forms a sound basis for research inductive investigation lead better support to research finding for analyzing facts a scientific methodology of analysis must be developed and

result interpreted logically. It is necessary for the researcher to know not only the research method o r t e c h n i q u e s b u t a l s o t h e me t h o d o l o g y. Th u s , w h e n we t a l k o f r e s e a r c h methodology we not only talk of the research methods but also consider the logic behind the methods we use in the context of our research study and explain why we are using a particular method or technique and why we are n o t u s i n g o t h e r s s o t h a t r e s e a r c h r e s u l t s a r e c a p a b l e o f b e i n g e v a l ua t e d either by the researcher himself or by others. Research problems would result in certain conclusions by means of logical analysis which the decision-maker may use for his action or solution.

HYPOTHESIS: Employees of Nagpur area office WCL are found to be satisfied with the welfare facilities provided by their organization. RESEARCH PROCESS In research process, the first and foremost step is selecting and defining are search problem. A researcher should at first find the problem. Then he s h o u l d f o r mu l a t e i t s o t h a t i t b e c o me s s us c e p t i b l e t o r e s e a r c h . F o r a systematic presentation, the process of research may be classified under three stages- primary stage, secondary stage, and the tertiary stage. OBSERVATION Research starts with observation, which leads to curiosity to learn more about what has been observed. While observation leads to research the research results in elaborate observations and conclusions; or even further research. observation method is widely used mainly because of its simplicity, usefulness in the framing of hypothesis, its accuracy; the possibility of getting convincing results, the possibility of the test of validity etc. to be precise, observation tends to be the basic of any research. INTEREST The observation of certain occurrences creates an interest and inquisitiveness in the mind of the research to study it future. This is the b a s i s o f i n t e r e s t t o s t u d y t h e s u b j e c t m a t t e r o f o b s e r v a t i o n . T h e interest is the guiding force behind any research.

FORMULATING RESEARCH PROBLEM The research problem undertaken for study must be carefully selected. The problem must be defined thoroughly and should be framed i n t o me a n i n g f u l t e r ms f r o m t h e a n a l yt i c a l p o i n t o f v i e w. Th e a r e a o f working must be decided. I h a v e d e f i n e d my p r o b l e m a s “T o s t u d y t h e w e l f a r e f a c i l it i e s p r o v i d e d t o e m p l o y e e s b y N a g p u r A r e a O f f i c e W C L . I h a d g o t t h e i n f o r ma t i o n f r o m t h e HO D o f HR d e p a r t me n t a n d f r o m s o me o f t h e employees. Industrial progress largely depend on committee labour force the benefits which go under this nomenclature are of great importance to the employee and which he is enable to secure by himself. The scheme of labour welfare may be regarded as a wise investment which should on usually does brings profitable return in the form of greater efficiency. Thus we can say that welfare facilities are the base of effective and efficient working of the employees in the organization in my opinion welfare has a great importance in the organization.

DOCUMENTATION The documentary source is an important source of information for a re searcher. A document is any thing in writing a record, files or diaries, published or unpublished- which can be extracted and used in research. It is a very valuable source of information for a research. Documentation i s t h e p r o c e s s o f c o l l e c t i n g & e x t r a c t i n g t h e d o c u m e n t s wh i c h a r e relevant to research.

RESEARCH DESIGN A f t e r f o r mu l a t i n g t h e p r o b l e m t h e r e s e a r c h d e s i g n h a s t o b e prepared. Preparation of research design involves selection of means of o b t a i n i n g i n f o r ma t i o n , t i me a v a i la b l e f o r r e s e a r c h a n d s e l e c t i o n o f method of tabulation & presentation of data.The research of my project is descriptive study. I have obtained i n f o r m a t i o n b y the HOD of the HR Department and some of the employees of the organization & also from annual reports of company, newspapers, magazines and websites.

PROJECT PLANNING Project planning is the first step in actually conducting & directing are search project. It is one of the most important tasks of a researcher. T h i s includes formulation of the research objectives & goals a n d determining ways of achieving them.

DATA COLLECTION
Data collection is one of the most important aspects of research. For t h e success of any project accurate data is very i m p o r t a n t a n d necessary. The information collected through research methodology must be accurate and relevant. The data collection method can be classified into two methods:-Primary Data -Secondary Data

-Primary Data: Da t a

c o l l e c t e d b y a r e s e a r c h e r i s k n o wn a s p r i ma r y d a t a . I t i s collected by a person for his own use obtained from findings. This is c o ns i d e r e d a s f i r s t h a n d i n f o r ma t i o n . T h i s i s t h a t d a t a wh i c h i s c o l l e c t e d b y u s t o m e e t o u r o wn s p e c i f i c p u r p o s e . T h e d a t a i s collected by the means of questionnaire filled in by the employees a t d i f f e r e n t p o s t s o f N a g p u r a r e a o f f i c e . T h i s m e t h o d o f d a t a collection is very popular particularly in big organizations. THE RESEARCH APPROACH: Survey Method THE RESEARCH INSTRUMENT Questionnaire THE RESPONDENTS: The employees of the organization.

-Secondary Data: Secondary data means data that are already available ie,
they refer to data which has already been collected and analyzed by someo n e e l s e . Th i s t yp e o f d a t a i n f o r ma t i o n c a n a l so b e u s e d b y t h e researcher for his use as second hand information sources through which

secondary data can be collected. Secondary data may either be published data or unpublished data. Newspapers etc. The sources of unpublished data are diaries, letters, unpublished internal records made available by staff members etc. Thus, the primary source of data collection was the interview and questionnaire methods. The secondary data was collected through magazines, annual reports of the company, internal records of the organization and through websites.

ANALYSIS OF DATA
Once the collection of data is complete, it should be analyzed and processed through classification tabulation etc in accordance with the subject matter. A careful planning of the analytical frame work should therefore be done by the researcher. Data analysis is carried out by arranging the data received by the employees in an excel sheet. This data is then converted into graphical forms. Pie charts have also been used for the tabulation and interpretation of data collected.

HYPOTHESIS TESTING
After analyzing the data hypothesis testing is done. It will result in either accepting the hypothesis or rejecting it.

INTERPRETATION
A f t e r t e s t i n g t h e h yp o t h e s i s t h e r e s e a r c h e r c o me s ou t wi t h h i s conclusions. The explanation of theory can also be considered as interpretation. `

ANALYSIS AND INTERPRETATION
Q. 1) how many facilities provided by the company to you? 25%- canteen 25%- housing 25%- education 25%- medical Conclusion: - Basic facilities are provided to the employees in the form of above mentioned facilities. Q.2) How many special facilities have you availed? More than six special facilities are availed by 62% employees.

Q.3) How many facilities are you availing on routine basis? a l l t h e e m p l o y e e s a v a i l i n g routine welfare facility 6 0 % a r e s a y i n g t h a t t h e y a r e a v a i l i n g 1 0 and above facilities on r o u t i ne b a s i s r e s t 2 5 % a n d 1 5 % s a y i n g that they are availing 5 to 10 and 1 to 5 respectively.

Q.4) how many facilities are provided for education of children to employees? 35%- bus facilities 25%- school facilities 40%-education low facilities Conclusion: - This suggest employees are quit satisfied with the facilities provided to them and it also help in improving their morale.

Q.5) Are you getting wages as per basic minimum criteria allotted by government? 75%- yes 20%- no 5%- no suggestion

Conclusion:- 75% of the employees are accepted that they are getting wages as per the basic minimum criteria allotted by government.

Q.6) How much time it will take for sanctioning special welfare facilities? 10%- 1 week 50%- 2 to 3 weeks 40%- 3 to 4 weeks1 Conclusion:-Welfare facility can those be sanctioned within a time period of 2to 3 week making the progress. Quite easy for employees

Q.7) is there suitable ventilation and good environment in the work place? 65%- yes 20%- no 15%- no suggestions

Q.8) How much are you satisfied by the procedure of availing routine welfare facilities? 30%- highly satisfied 60%- satisfied 5%- not satisfied 5%-partly satisfied Conclusion:- The 30% of the employees are highly satisfied, 60% are satisfied and rest of the employees is 5% partly satisfied and 5% are not satisfied.

Q.9) How much are you satisfied by the procedure of availing special welfare facilities? 62%- highly satisfied 28%- satisfied 6%- partly satisfied 4%- not satisfied Conclusion:- 62% employees are highly satisfied, 28% are satisfied and rest of the employees are 6% partly satisfied and 4% are not satisfied.

Q.10) kindly suggest the methods of improving or adding special welfare facilities?

17%- no improvement 75%- action should be taken 8%- proper time should be taken

Q.12) Does welfare benefits provided by the organization p l a y s a s a motivational factor? 53%- highly 45%- agree 2%- disagree Conclusion: - 53% employees are highly agree that the welfare benefits provided by the organization plays a motivational factor.

Q.13) Do you get medical reimbursement on time? 53%- yes and with f reimburse 30%- eyes but withreduce reimbursement 2%- no 15%- not applicable Conclusion:- 53% employees agree that they gets full medical reimbursement.

Q.14) briefly explain the procedure of availing routine welfare facilities in points? 25%- making apply 70%- submit primmer secondly applications 5%- just an approach Conclusion: - 5% employees says that just an approach is required to avail the routine welfare facility while 25% employees says that to make the Application submit the proof and the 70% employees says that only application is required

Q.15) briefly explain the procedure availing the special welfare facilities in points? 75%- lengthyprocess 5%- not availed 20%- apply take approvalnshop Conclusion:- 5% of the employees of organization says that they had not availed any special welfare facility 75% says that the procedure is apply the

approval and show proof and the other 20% says that the procedure is too lengthy process.

OBSERVATION AND CONCLUSION
The employees of the organization are found to be satisfied with the facilities provided to them by the company. They still want more focus on family

welfare. They want that the time period for sanctioning special welfare facility should be reduced.

- M o r e t h a n 7 0 % o f t h e e mp l o ye e s a g r e e t h a t t h e we l f a r e facilities are provided to them and they are availing special w e l f a r e f a c i l i t i e s according to their need.

- A n e a t , c l e a n a n d p e a c e f u l e n v i r on me n t o f t h e o r ga n i z a t i o n h e l p s i n maintaining satisfaction and enthusiasm to perform work among the employees.

- Th e e mp l o ye e s o f t h e N a g p u r Ar e a Of f i c e o f WC L a r e h i g h l y s a t i s f i e d with the routine welfare facilities which they are availing on a regular basis.

-The routine welfare facilities are availed by each e m p l o y e e i n t h e organization by simply filling an application, without any proof and the time required is also nominal. - Th e t i me r e q u i r e d f o r s a n c t i o n i n g t h e s p e c i a l we l f a r e f a c i l i t i e s i s 2 - 3 week.

-The process of availing special welfare facility is very l e n g t h y a n d hence it can be availed by following simple process.

SUGGESTIONS AND LIMITATIONS

SUGGESTIONS
1) Sanctioning time of special welfare facility should be reduced.

2 ) New f acilities sh ould be add ed to th e existing on es b y early action taken by management. 3) Medical reimbursement should also be c o n t i n u e d a f t e r t h e retirement.

LIMITATIONS
1 ) The study does not cover the entire work for as sample size is 72. 2 ) Th e stud y is b ased on a p articu lar class of e mp lo yees i.e. Officer, clerk etc. 3 ) The result depends on the answers received from respondent which may be biased

BIBLOGRAPHY
1. COMPANY MAGAZINES

2. WWW.WESTERNCOAL.NIC.IN

3. COMPANIES NEWSPAPERS AND JOURNAL

4. QUESTIONAIRE

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