Food and Beverage Manager

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Kenneth B. Bechtel 1960 Sherman #20 Cell: (231) 622-3626 Denver, CO 80203 [email protected] RESTAURANT ~ HOSPITALITY MANAGEMENT Confident and personable professional with over ten years experience in restaura nt/hospitality management including culinary cuisine, full-service and hospitali ty restaurants. Create rapport and develop relationships with guests while provi ding outstanding customer service and satisfaction. Build productive, loyal team s and facilitate training as a source of leadership, expertise, guidance and sup port. A strong decision maker who uses good judgment and delegation skills while remaining composed in challenging, stressful situations under tight deadlines a nd budgets. Attain corporate goals by consistently striving for excellence with the highest ethics, values and standards. * Attained 100% satisfaction from 700 guests who were served on a major holiday by empowering key employees and honoring their decisions, while directing extens ive procedures in planning, staffing and reservations. * A letter of commendation was received by the restaurant owner from a very dema nding bride and groom who were completely satisfied with their $60,000 wedding a s a result of my coordinating every detail through months of planning and staff training. * Catered a memorable party for 5,000 people at the Michigan International Speed way although challenged with no running water, a rain storm the previous night t hat created muddy conditions, and supervising a staff through long hours of work . AREAS OF EXPERTISE________________________________________________________ Customer Relations Employee Retention Food & Beverage Operations Food & Beverage Ordering Food Quality Standards Guest / Patron Satisfaction Hospitality Management Inventory Management Quality Standards Reservations Management Restaurant Management Restaurant Operations Special Events Coordination Staff Motivation & Guidance Staff Scheduling PROFESSIONAL EXPERIENCE and ACHIEVEMENTS__________________________________ STAFFORD'S BAY VIEW INN, Petoskey, MI 2008 - Oct. 2010 Gross Annual Sales: $1,400,000 ~ Daily Covers: 80-100 ~ Seating Capacity: 90-250 Food and Beverage Manager Direct daily operations, business plan development, menu selection, safety and q uality control, food and beverage purchasing/management, banquet management, inv entory control, new menu and wine development, dining area organization, vendor relations, equipment preventive maintenance and ensure compliance with Board of Health. Report directly to the General Manager and owner of Stafford's Hospitali ty Group.

* Increase productivity and efficiency by recruiting, cross-training, developing , supervising, shift coordination and scheduling 40+ employees in both front and back of the house operations. * Accurately control overhead by effectively managing cash, payroll, finances, c ontract negotiations, proving cash drawers, processing A/P and A/R, minimizing c ash losses and overseeing the budget. * Elevate revenue by coordinating and organizing all aspects of special events, weddings, corporate meetings, civic and community functions, and parties for up to 300 guests. * Enhance customer service by satisfactorily resolving customer issues and consi stently improving guest relations with communication skills, friendliness, diplo macy, courtesy and tact. * Streamline operations by reorganizing ordering systems, greeting/seating custo mers in an expedient manner, improving inventory procedures, accurate line-check s and implementing par levels. * Updated the wine menu to better target our unique demographic market and revis ed the dinner menu to streamline kitchen activities which also encouraged a grea ter diversity in our customer base. * Decrease comps through better execution of service and time standards, constan tly monitoring guest satisfaction, and staying visible to guests through direct interaction. * Reduce employee turnover by creating a positive work environment, coaching sta ff, developing and motivating a cohesive team and earning their trust and respec t. * Lower labor costs through effective scheduling, as well as updating training, policies and procedures. * Build and expand the client base by developing and implementing advertising an d marketing strategies including wine shows and cooking demonstrations in the co mmunity. * Receive appreciation from patrons, repeat business and referrals in recognitio n for providing outstanding guest services. * Ensure cross-training and consistency of policies, standards and supervision b y working closely with other supervisors and managers. Kenneth B. Bechtel (231) 622-3626 Resume: Page 2

BROWN MOTORS CHRYSLER, Petoskey, MI 2006 - 2008 Sales Consultant * Provided comprehensive sales and customer service training to new employees. * Created value for customers through exceptional service that created win-win r esults. FLETCH'S OF PETOSKEY, Petoskey, MI 2002 - 2006 Sales Consultant * Sold 121 units that generated $233K gross revenue in 2003. * Completed GM and Audi Certifications in 2002. BROWN MOTORS DAIMLIER-CHRYSLER, Petoskey, MI 1997 - 2001 Sales Consultant * Assisted in generating $308K (140 units) - the 2nd highest companywide gross s ales in 1998. * "Salesperson of the Year" award for gross profit and total sales in 1999. SUPERIOR COFFEE and FOODS, Detroit, MI 1995 - 1997 Direct Sales Representative * Sold coffee and food to Metro Detroit area hotels, restaurants and institution s. * Increased sales by up-selling and cross-selling a variety of products.

SALVATORE SCALLOPINI, Birmingham, MI 1993 - 1995 General Manager * Consistently kept costs below corporate guidelines while maintaining excellent quality standards. * Ensured customer satisfaction by being actively involved in front of the house operations and implementing effective policies and procedures. MAIN EVENT RESTAURANT, Pontiac Silverdome, MI 1991 - 1993 Assistant Manager * Increased profits and lowered costs with volume purchasing, price negotiations and product testing. * Elevated guest services and restaurant quality by hiring, training and delegat ing to a staff of 75. EDUCATION and TRAINING___________________________________________________ Professional Selling Skills Workshop, 2000/2003 Joe Verde Sales and Management Training Five Star Training: Achieved Gold Level Status, 1999 Daimler-Chrysler, Auburn Hills, MI Interpersonal Basic Graduate, 1997 Life Success Seminars, Cincinnati, OH Business Administration, 1985 Wayne State University, Detroit, MI

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