Michael D'Agnese 4610 N.W. 47th Court Tamarac, Florida 33319-3750 Cell Phone (954) 254-7673 _________________________________________________________________________ Pro - Active Management Style Maintaining High Level of Guest Services by implimenting training to promoting service that will increase sales Experience: Sept. 2003 to GiGi's Tavern and Oyster Bar, Boca Raton, Florida Oct. 2009 2003 Mgr. 2005 Overseeing Front of House daily operations. Interacting with Back of House with Menu Planning, Training and implementing Dining Room Mechanics to in sure proper service and to make Dining Room guests enjoy. 2005 Gen. Mgr. 2009 Responsible for training management staff, both FOH and BOH to insur e a high level of Guest Service. Oversee high level Beverage operation which was important to daily sales. Responsible for opening and closing procedures June 2000 to Hillcrest Country Club, Hollywood, Florida Aug. 2003 Food and Beverage Director Management of 5 Food and Beverage Outlets. Golf Course, Beverage Carts & Snackba r, Members Dining, and Public Upscale Dining Room with entertainment. Maintain ing high levels of service and ordering beverages and maintaining control. Assi sting in banquet functions. Dec. 1991 to Nick's Italian Fishery, Boca Raton, Florida May 2000 General Manager Responsible for operations of very high volume, full service restaurant and cock tail lounge. Job required to maintain service levels, guest relations, menu pla nning and entertainment. Sept. 1989 Club of 110 Tower, Ft. Lauderdale, Florida Dec. 1991 Director of Restaurant Operations Responsible for 5 food outlets Developing, Maintaining and Supervising Operation al & Service standards, Promotions, Menu Planning, Beverage Purchasing & Invento ry Controls. April 1988 Rolling Hills Country Club & Hotel, Restaurant (Appian Way), Davie, F lorida Sept. 1989 Restaurant Manager Total restaurant operations, daily operation of dining room staff, service and o rganization of hostess' and cashiers. April 1984 Appian Way Italian Restaurant, Davie, Florida March 1988 Owner and Operator Total hands on management of operations, Dining room and Kitchen. Creating menus and food preparations, maintained high service levels. Education: Completed Victoria International Corp. A training company exclusively geared to the Hospitality Industry for Exclusive International Hotels.
Attended school for computer training. Personal: Married Florida resident 38 years Home owner Excellent Health Organizations: Society of Maitre d's 30 Years California Wine Institute 25 Years National Restaurant Association 15 Years References: Upon request