Bruce D. Morrow________________________________________ 1292 Jessie St (651) 739-7385 St. Paul, MN 55130-3547 [email protected]
PROFESSIONAL SUMMARY Dynamic, versatile and solution oriented manager with a proven ability to interp ret complex situations and provide meaningful, timely, and concise solutions. Co nsistently takes control of projects, quickly assessing requirements and visuali zing solutions. Adapts to changing situations and learns new skills quickly and is committed to setting and achieving high standards of conduct in all activitie s. WORK EXPERIENCE General Manager First Transit, Incorporated 7/2009 to 12/2009 Savannah, GA
* Effected the successful start-up of the campus shuttle operation by hiring the drivers from the company that previously held the contract and recruiting the o ther staff positions through a job fair. * Coordinated the establishment of contracts with parts and supplies vendors in compliance with the First Transit Centralized Purchasing Agreement procedures. * Established the operating budget and ensured that expenditures were within gui delines set by First Transit. * Streamlined staff schedules in order to provide more efficient coverage on the routes required by the client contract. * Interacted with the local union, corporate legal department, and the represent ative form the Department of Labor in establishing the guidelines for the purpos es of allowing the drivers to vote on being represented by the union. * Created a positive work environment by setting up the employee lounge with a w ater cooler, refrigerator, microwave, and television with DVD to enable employee s to participate in training opportunities sponsored by the company. Operations Manager 6/2007 to 7/2009 Laidlaw Transit, Inc. / First Transit, Inc. Minneapolis, MN * Coordinated personnel recruiting, hiring, and training with Payroll, Human Res ources, and Safety departments. * Provided a positive work environment by treating all employees with fair and e quitable supervision and encouraging professional and personal growth. * Monitored performance reports of location staff including dispatchers, road su pervisors and drivers for accuracy and trends. * Enhanced customer relations by establishing a framework of weekly meetings to discuss any incidents and other issues of the previous week and the solutions to those issues. * Established policies and procedures within the First Transit framework in acco rdance with the policies and procedures outlined in the collective bargaining ag reement. Second Shift Dispatcher 10/2005 to 6/2007 Laidlaw Transit, Incorporated Minneapolis, MN * d d * * Printed, collated, and distributed next days' manifests and route sheets to ai operators in efficiently performing their duties for both dial-a-ride and fixe route service. Prepared and transmitted daily farebox reports to regional transit authority. Provided courteous after hours reservation service for subscription service cu
stomers. * Managed both phone and radio communications with mechanics, operators and emer gency personnel and dispatched tow trucks and mechanics as needed during emergen cy situations and breakdowns. Vehicle Operator 9/2004 to 10/2005 Laidlaw Transit, Incorporated Minneapolis, MN * Delivered professional, safe, and courteous transportation services for both t he subscription and fixed route services. * Handled challenges such as equipment failures and difficult passengers with ef ficiency and diplomacy. * Greeted each passenger by name to make them feel comfortable onboard vehicle. Sales and Marketing Manager (part time) 2004 to 2007 Lighthouse Bay ISP St. Paul, MN * Created sales and marketing plans for the general manager and owner of this re sidential- and business-targeted internet service provider. * Managed customer service area, responding to customer requests and complaints. * Communicated through e-mail, newsletters, and web site modifications informati on on various programs and services available through Lighthouse Bay. General Manager 2002 to 2004 Skypoint Communications Plymouth, MN * Managed all aspects of the business including Sales & Marketing, Payroll, Huma n Resources, Office Staff, Tech Staff, Accounts Receivable, Vendor Relations, an d Customer Service for this local internet services provider. * Created and presented service proposals to potential clients. * Improved bottom line results by developing processes to collect on delinquent accounts. * Decreased staff turnover by providing an environment that encouraged personal development and individual empowerment and stressed teamwork to resolve issues. Business Owner / Primary Consultant 1987 to 2002 Alpha & Omega Consulting, Inc. Paul, MN
* Operated successful information systems consulting business serving over 28 cl ients. * Conducted systems analysis and drove the design, development, enhancement, pac kaging, and support of system software solutions. * Negotiated marketing and sales contracts. * Built and maintained solid relationships with the government, customers, and v endors. * Developed responses to requests for proposals from potential clients. EDUCATION * Master of Business Administration - Project Management Concentration Am erican InterContinental University, Hoffman Estates, IL, 2007. * Bachelor of Business Administration, General Management Concentration, erican InterContinental University, Hoffman Estates, IL, 2006. Am
ADDITIONAL TRAINING Academy of Transit Management, Laidlaw Transit, 2007 * Transit project management including communications, labor relations, financia
l management, and safety issues.