General Manager or Operations Manager or Sales Manager

David Boyle 2012 Michigan Avenue NE, Saint Petersburg, FL 33703 (817) 723-9171 ... [email protected] EXECUTIVE PROFILE Sales, Operations & General Management Senior Sales & Operations Manager with 25+ years of successfully building, revit alizing, and optimizing organizational infrastructure, products, processes, metr ics, and sales strategies to optimize results in highly competitive markets and industries. Combines expert planning, organizational development, and leadership skills with advanced financial and business acumen to consistently produce stro ng, sustainable revenue, market, and profit results. Decisive, proactive leader committed to fostering growth while protecting organizational integrity. Core Competencies Strategic Planning & Organizational Leadership - Start-Up & Turnaround Assignmen ts - Expense Control - P&L Executive Negotiations & Communication - New Business Development - Key Client R elationship Management Staff Leadership, Training & Development - Major Account Management - Territory Development & Expansion Budgeting - Process Improvement - Sales Forecasting - Customer Service PROFESSIONAL EXPERIENCE Service Experts, Inc., Richardson, TX 2004 to 2011 Largest HVAC residential service contractor in North America. 110 service center s and $650M annual revenue. General Manager Member of initial management group recruited and challenged to align consistent processes and procedures across 220 locations in transition after acquisition by Lennox International. Imparted extensive General Management expertise to create stability and drive profitability. Spearheaded all cost reduction, process enha ncement, quality assurance, and customer satisfaction initiatives for three sepa rate service centers in Norman, OK, Dallas, TX, and St. Petersburg, FL. Directed staffs of as many as 40 and administered budgets ranging from $2M to $5.5M. Int roduced new sales bonuses and enhanced installation and service processes to inc rease efficiency and productivity while saving costs. * Transformed Dallas Fort Worth Center from $150K annual loss to $250K annual pr ofit. * Dramatically increased margins, surpassing company objective of 40%. at all 3 locations. * Continuously delivered stellar follow-up and customer service for 90%+ satisfa ction rating. McBride Electric, Inc., Dallas, TX 1984 to 2003 Largest privately held electrical service contractor in North America, specializ ing in small- to medium-sized projects for commercial, industrial, and residenti al customers. Regional Sales Manager (2000 to 2003) General Manager, Area Manager (1990 to 2000) Manager-In-Training (1984 to 1990) Progressed through a series of increasingly responsible sales management positio ns while learning new industry and opening brand new green field location. Demon strated proficiency in all operating functions while successfully earning Master Electrician and Contractor Certifications for Texas, Georgia, and Florida. David Boyle (817) 723-9171 ... [email protected] Page 2 - McBride Electric, Inc., continued Directed sales, operations, and administration for Dallas Center that consistent ly delivered double-digit growth and profits to become one of company's top-prod ucing facilities. Promoted to Area Manager of $12M Dallas and Fort Worth territo ry (110 direct reports), then again to Regional Sales Manager for entire state o f Texas ($25M budget, 7 profit centers, 17 direct reports). Motivated highly per forming sales teams and grew market share in all roles. * Instrumental leader of company's ascent from just $8M to more than $65M annual

revenues. * Propelled total business growth of 15% annually over a 10-year period. * Built, launched, and expanded Data Cabling Division from $100K to $2M revenue. Leveraged existing knowledge base and recruited top-flight management to establ ish company's most profitable cabling business unit. * Commanded full sales cycle, from prospecting through estimating and contract n egotiations, to successfully sell major projects worth as much as $750K. * Architected and implemented sales compensation program adopted throughout comp any nationwide. EDUCATION BS, Education Kansas State College, Emporia, KS Graduate Coursework Completed in Business, Economics, Accounting Wichita State University, Wichita, KS Training Completed in Basic Electricity, National Electrical Code, Installation Practices North Lake Community College, Irving, TX CONTINUING TRAINING & CERTIFICATIONS GMIT Program Service Experts Leadership Training for Managers & Sales Management Dale Carnegie EAP Manager & Supervisor Training Health and Human Resources Center Understanding Personnel Law, Salary Programs & Incentive Strategies Council on Education in Management Master Electrician State of Texas NATE Certification HVAC Installation