Helpdesk

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Derick Cobb 2245 W. Rosemont St. Unit # 2 Chicago, IL 60654 Objective:

312-203-5439 [email protected]

To obtain a position with your company where I can use my knowledge, skills, and abilities to benefit your company. Education: Columbia College, Chicago, IL Sept. 1982 Jan. 1985 Major: Arts, Entertainment, & Media Management Program Professional Experience: IT Helpdesk Specialist/ Purchase & Procurement Mar ch 2007 - present The Chicago School of Professional Psychology, Chicago, IL Provide desk to wall technical support for faculty, staff, and students. Purchase, repair, auditing, and distribution of Blackberry / iPhones Purchase, repair, auditing, and installation of all school copiers and printers Provide laptop & desktop repair, installation & distribution. Assist with PC hardware and software installation and troubleshoot. Maintain and install ADP employee time management Cronos Time Clocks. Assist with Cisco 4200 series phone setup & distribution Installation, repair, & troubleshoot of lab & classroom audio/video equipment Provide software support to Microsoft Windows XP, Microsoft Windows Vista, Micr osoft Windows 7, and Apple Mac OS X. Intermediate knowledge base of Microsoft Office 2003, Microsoft Office 2007, Mi crosoft Visio 2007, Microsoft Project 2007, Cisco Unity IP Phone configurator, M icrosoft Greatplains, Microsoft Business Portal, Numera Trackit Version 8, Sopho s Anti-Virus, TBS PCounter Print Management, Skype, Webex, Adobe Acrobat 9, Adob e Creative Suite 4, Nero 9 C/DVD Burning software, Blackberry Enterprise Server, Blackberry Desktop Software, and iTunes. Provided hardware support to Kyocera copies, Canon copiers and printer, Dell Pe rsonal Computers, IBM Thinkpad and Thinkcentre, AT&T Cellular devices, (Blackber ry and iPhone), and Cisco Phones Provided support to audio/video equipment including projectors, audio amplifies , and wireless microphones Personal PC Technician Jan 2006 June 2007 Derix Consulting, Chicago, IL Provided continual PC repair, virus removal, training, and tech support for 12 clients Senior PC Technician Nov. 1998 Jan. 2006 OCE North America, Chicago, IL Provided desk to wall technical support for 2000 employee based PC software an d hardware problems Provided new employee configurations of PC software and hardware Tested and distributed new software, hardware, and hardware upgrades to client staff Provided technical phone support for remote office personnel Received intermediate level certificates for Windows XP and Microsoft Networkin g Technical Support Specialist III

Feb. 1995 Aug. 1998 US Robotics/3Com, Skokie, IL Provided advance level phone support on installation and repair of modems to co nsumers Provided documentation on installation, testing, and repair of analog modems to personal computers Advanced from level I Technical Support Specialist

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