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QUESTIONNAIRE ON HOUSING LOAN
Dear Sir/ madam I am Rahela Thanveer studying MBA in SMS-JNTUH. I am doing a project on “ A Study on SOURCING OF HOME LOANS”. As a part of it, I have designed a questionnaire to know your views and satisfaction level on home loans. Please fill the given as per your thinking and experiences. I will be thankful to you. i) Age : ii) Employment sector (public/private): iii) Qualification: iv) Income/Salary (Range): v) Designation : vi) Gender : vii) Marital Status : viii) Location : 1) Name of financial institution/bank from which you have taken/applied for home loan ____________________ 2) Type of home loan taken: home purchase re-finance loan home construction 3) Reason for home loan: Investment To receive rent income Desire for home Income tax relief Others (Specify)…………………. bridge loan home expansion home conversion land purchase balance transfer stamp duty loan
4) What is your source of information about home loan products/schemes? Newspaper Hoarding/Banners Television Internet Others Bank-staff (specify) Friends/Relatives ………….. Agents/Counselors
5) Approached for home loan through: Directly branch Known personal in bank/F.I Builder Agents/Counselor
Others (specify)_____________
6) Why this financial institution/bank to apply for a home loan. Rank the factors from 1-7 in the order of preference (1-highest rank to 7-lowest rank)
It’s Reputation
Known Service personnel in quality/Facilities Bank
Low Interest rate
Less processing fee
Near to Less residence processing time
7) For the following factors, rate your financial institution/bank on a 5-point scale: 5-Strongly Agree a) b) c) d) e) f) g) h) i) j) k) l) 4-Agree 3-Neutral 2-Disagree 5 4 1-Strongly disagree 3 2 1
Speed of approval and immediate payout Simpler procedure/Less bureaucratic formalities Rate of interest charged is reasonable Existence of one or more guarantors No hidden charges Deferral of installments if you have something unexpected Possibility of partial/total early repayment anytime you want No need of underwriting property Repayment period is adequate Additional loan provided Provides an insurance program to protect the payment of installments Communicated if interest rate is changed
8) Based on your experience, rate your satisfaction level at your financial institution/bank on a 5-point scale: 5-Highly satisfied 4-Satisfied 3-Neutral 2-Not satisfied 1-Highly dissatisfied 5 a) b) c) d) e) f) g) h) i) j) k) Desired loan amount sanctioned Documentation procedure Processing fee Rate of interest charged Processing time Hidden cost/unknown deduction Down payment Repayment terms Complaints and grievance service Insurance program to protect the payment of installments Relationship with bank/financial 4 3 2 1
l) m) n)
institution Pre-closure terms Response given to your queries Overall how satisfied are you?
9) Rank the most influencing loan factors for taking a home loan: desired loan amount being sanctioned interest rate repayment terms processing fee speed of approval documentation procedure documentation charges pre-closure terms insurance protection additional loan Complaints and grievance service 10) Problems faced while getting home loan: Lack of knowledge Procedural delays Non cooperation Desired loan amount not being sanctioned Others (specify)___________________
11) Would you recommend your bank/financial institution to others? Yes No (If no, specify reason):…
12) Suggestions to improve home loan process/schemes.
Name & contact details:
Dear Sir/ madam I am Rahela Thanveer studying MBA in SMS-JNTUH. I am doing a project on “ A Study on SOURCING OF HOME LOANS”. As a part of it, I have designed a questionnaire to know your views and satisfaction level on home loans. Please fill the given as per your thinking and experiences. I will be thankful to you. i) Age : ii) Employment sector (public/private): iii) Qualification: iv) Income/Salary (Range): v) Designation : vi) Gender : vii) Marital Status : viii) Location : 1) Name of financial institution/bank from which you have taken/applied for home loan ____________________ 2) Type of home loan taken: home purchase re-finance loan home construction 3) Reason for home loan: Investment To receive rent income Desire for home Income tax relief Others (Specify)…………………. bridge loan home expansion home conversion land purchase balance transfer stamp duty loan
4) What is your source of information about home loan products/schemes? Newspaper Hoarding/Banners Television Internet Others Bank-staff (specify) Friends/Relatives ………….. Agents/Counselors
5) Approached for home loan through: Directly branch Known personal in bank/F.I Builder Agents/Counselor
Others (specify)_____________
6) Why this financial institution/bank to apply for a home loan. Rank the factors from 1-7 in the order of preference (1-highest rank to 7-lowest rank)
It’s Reputation
Known Service personnel in quality/Facilities Bank
Low Interest rate
Less processing fee
Near to Less residence processing time
7) For the following factors, rate your financial institution/bank on a 5-point scale: 5-Strongly Agree a) b) c) d) e) f) g) h) i) j) k) l) 4-Agree 3-Neutral 2-Disagree 5 4 1-Strongly disagree 3 2 1
Speed of approval and immediate payout Simpler procedure/Less bureaucratic formalities Rate of interest charged is reasonable Existence of one or more guarantors No hidden charges Deferral of installments if you have something unexpected Possibility of partial/total early repayment anytime you want No need of underwriting property Repayment period is adequate Additional loan provided Provides an insurance program to protect the payment of installments Communicated if interest rate is changed
8) Based on your experience, rate your satisfaction level at your financial institution/bank on a 5-point scale: 5-Highly satisfied 4-Satisfied 3-Neutral 2-Not satisfied 1-Highly dissatisfied 5 a) b) c) d) e) f) g) h) i) j) k) Desired loan amount sanctioned Documentation procedure Processing fee Rate of interest charged Processing time Hidden cost/unknown deduction Down payment Repayment terms Complaints and grievance service Insurance program to protect the payment of installments Relationship with bank/financial 4 3 2 1
l) m) n)
institution Pre-closure terms Response given to your queries Overall how satisfied are you?
9) Rank the most influencing loan factors for taking a home loan: desired loan amount being sanctioned interest rate repayment terms processing fee speed of approval documentation procedure documentation charges pre-closure terms insurance protection additional loan Complaints and grievance service 10) Problems faced while getting home loan: Lack of knowledge Procedural delays Non cooperation Desired loan amount not being sanctioned Others (specify)___________________
11) Would you recommend your bank/financial institution to others? Yes No (If no, specify reason):…
12) Suggestions to improve home loan process/schemes.
Name & contact details:
