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IFSM 300 All Weeks Quizzes 1 -8
IFSM 300 Quiz 1
Question 1 1 / 1 point
Which of the following is defined as the ability of customers to drive down the price of goods and services?
• A) supplier power
• B) buyer power or the bargaining power of customers
• C) rivalry among competitors
• D) threat of price reduction
Question 2 1 / 1 point
Are there any direct variables that have no effect on a business’ competitive position?
• A) yes
• B) No
Question 3 1 / 1 point
Which of the following are components of an information system? (select all that apply)
• A) data
• B) hardware
• C) people
• D) process
• E) software
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Question 4 1 / 1 point
According to the Five Forces Model developed by Harvard Business professor Michael Porter, all of the following are major factors that determine a company’s standing in an industry, except for which one?
• A) Threat of entry of new competitors
• B) Political and/or economic factors
• C) Bargaining power of suppliers
• D) Threat of substitute products/services
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Question 5 1 / 1 point
True or false: Early research could not draw
any connections between IT and profitability, but later research has shown that the impact can be positive.
True
False
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Question 6 1 / 1 point
Web 2.0 is exemplified by which of the following? (select all that apply)
• A) blogging
• B) online purchasing
• C) social networking
• D) interactive comments
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Question 7 1 / 1 point
In a business like Walmart, which of the following groups of variables has the most impact on their competitive position?
• A) customers, suppliers, government regulations, location
• B) suppliers, customers, location, employees
• C) location, environmental concerns, suppliers, technology
• D) suppliers, location, technology, competition
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Question 8 1 / 1 point
Which use of the Internet could have a negative impact on a company’s competitive position?
• A) allowing potential customers to learn about the company’s products and services
• B) providing an easy method to facilitate product orders to flow to the suppliers
• C) allowing potential customers to find possible substitute products
• D) allowing a company to monitor patent infringement by other companies
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Question 9 1 / 1 point
Of the following, which factor is least crucial to the ability of a company to maintain its competitive position?
• A) emerging new technologies that create new products or create efficiencies
• B) patent infringements
• C) employees’ benefits
• D) new international markets
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Question 10 1 / 1 point
Which of the following is defined as a series of activities undertaken by the company to produce a product or service?
business processes
value chain
strategic direction
competitive advantage
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Question 11 1 / 1 point
Which of the following statements are true of Decision Support Systems (DSS)? (select all that apply)
• A) A decision support system (DSS) is an information system built to help an organization make a specific decision or set of decisions.
• B) DSSs are used only at the executive level and are used to make all strategic decisions.
• C) DSSs are designed to take inputs regarding a known (or partially-known) decision-making process and provide the information necessary to make a decision.
• D) DSSs can exist at different levels of decision-making with the organization, from the CEO to the first-level managers.
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Question 12 1 / 1 point
Which of the following groups of variables are all direct variables?
• A) customers, suppliers, government regulations, technology
• B) suppliers, time, politics, owners.
• C) supplier, customers, employees, location
• D) employees, location, technology, organizational components
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Question 13 1 / 1 point
Strategic issues related to business processes and the value chain are addressed at which organizational level?
corporate level
business unit level
functional level
strategic level
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Question 14 1 / 1 point
Which of the following are the two primary
methods for obtaining competitive advantage described by Michael Porter? (select the two that apply)
• A) advantage of bringing new products to market
• B) cost advantage
• C) differentiation advantage
• D) value chain creation
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Question 15 1 / 1 point
Highly qualified vendors, consultants, and IT
departments are the most important elements for the successful implementation of enterprise
technologies.
True
False
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Question 16 1 / 1 point
Which of the following are Porter’s three generic strategies? (select all that apply)
• A) cost leadership
• B) differentiation
• C) focus
• D) competitive advantage
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Question 17 1 / 1 point
Which of the following is exemplified by customers finding a different way to get the product or service?
• A) customer disloyalty
• B) threat of substitute product or services
• C) rivalry among competitors
• D) barriers to entry
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Question 18 1 / 1 point
True or False: According to Michael Porter, the Internet has the effect of lowering overall profitability.
True
False
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Question 19 1 / 1 point
A strategic information system is one that attempts to do one or more of the following: (select all that apply)
• A) help an organization focus on a specific market segment
• B) deliver a product or a service at a lower cost
• C) enable innovation
• D) deliver a product or service that is differentiated
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Question 20 1 / 1 point
True or False: The data show that IT has reduced the differences among companies.
True
False
IFSM 300 Quiz 2
Question 1 1 / 1 point
True or False: An IT plan should be developed before a strategic business plan so that management will know what they can plan based on available systems.
True
False
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Question 2 1 / 1 point
Which of the following flow chart symbols is used to represent a step or action which is taken in the process?
• A) rectangle
• B) diamond
• C) circle
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Question 3 1 / 1 point
Which of the following best defines a process?
• A) a series of events to get something done
• B) steps a worker follows to complete a task
• C) a series of tasks that are completed in order to accomplish a goal
• D) a strategic objective
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Question 4 1 / 1 point
Which of the following are true about an Enterprise Resource Planning (ERP) System? (select all that apply)
• A) it has a centralized database
• B) it can be used to run an entire company
• C) it is a software application
• D) it has best practices built in
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Question 5 1 / 1 point
True or False: IT managers should implement new technology as soon as it hits the market, always striving to obtain the least expensive products available.
True
False
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Question 6 1 / 1 point
True or false: E-commerce is a subset of e-business.
True
False
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Question 7 1 / 1 point
Which of the following is defined as an intentional effort to plan, document, implement, and distribute an organization’s business processes with the support of information technology?
• A) business process engineering
• B) business process management
• C) business process reengineering
• D) business process improvement
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Question 8 1 / 1 point
Good IT management, which is necessary for a great IT plan, should do which of the following?
• A) tell management what their business objectives should be
• B) advise management if technology being considered to solve a problem is not yet proven
• C) advise management that available technology is too expensive
• D) let management determine the desired technical solution
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Question 9 1 / 1 point
Which of the following flow chart symbols is used to represent a decision point in the process?
• A) rectangle
• B) diamond
• C) circle
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Question 10 1 / 1 point
How often should the IT plan should be changed?
• A) every five years
• B) monthly
• C) typically, every three to five years—or sooner, if business conditions warrant it
• D) never—an IT plan, once in place, does not change
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Question 11 1 / 1 point
E-Bay is an example of which e-commerce model?
• A) B2C
• B) C2B
• C) C2C
• D) C2B
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Question 12 1 / 1 point
Which of the following flow chart symbols is used to represent a point at which the flowchart connects with another process?
• A) rectangle
• B) diamond
• C) circle
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Question 13 1 / 1 point
Servicing customers and collaborating with business partners are characteristics of which of the following?
e-business
e-commerce
business to business and consumer
e-collaboration
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Question 14 1 / 1 point
Which of the following are true regarding a business model? (select all that apply)
• A) it is the organization of product, service and information flows
• B) it is the source of revenue
• C) it is a source of benefit for suppliers
• D) It is a source of benefit fo customers
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Question 15 1 / 1 point
Which of the following is innovation that creates an entirely new market or transforms an existing one?
transformative innovation
disruptive innovation
market-changing innovation
unparalleled innovation
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Question 16 1 / 1 point
True or false: Most IT dollars are spent on the IT infrastructure.
True
False
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Question 17 1 / 1 point
True or false: Any firm establishing a Web presence, no matter how small or localized, instantly enters global marketing.
True
False
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Question 18 1 / 1 point
Which of the following are components of the business process? (select all that apply)
• A) input
• B) output
• C) customers
• D) suppliers
• E) process
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Question 19 1 / 1 point
True or false: In business process reengineering, it is best to select the IT system to be used prior to reengineering the processes to ensure the process fits the system.
True
False
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Question 20 1 / 1 point
Which of the following is defined as fully
understanding the goals of a process and then dramatically redesigning it from the ground up to achieve dramatic improvements in productivity and quality?
• A) business process re-design
• B) business process management
• C) business process reengineering
• D) business process improvement
IFSM 300 Quiz 3
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Question 1 1 / 1 point
Which of the following statements about the infrastructure deployed by a company is correct?
• A) The infrastructure deployed by a company is the same as that of all other companies in that industry.
• B) The infrastructure deployed by a company will always be the same.
• C) The infrastructure deployed by a company will change as business requirements and technology change
• D) The infrastructure deployed by a company is determined by the CIO based on his or her technical expertise
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Question 2 0.75 / 1 point
Which of the following are major components of the Enterprise Architecture? (select all that apply)
• A) Application Architecture
• B) Information Architecture
• C) Process Architecture
• D) Technical Architecture
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Question 3 1 / 1 point
True or false: The characteristic that allows an application to be used in different browsers is portability.
True
False
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Question 4 1 / 1 point
True or false: A digital device processes electronic signals that represent either a one (“on”) or a zero (“off”).
True
False
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Question 5 1 / 1 point
Which of the following is not considered part of the IT infrastructure?
• A) hardware
• B) software
• C) electrical network
• D) telecommunications
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Question 6 1 / 1 point
Which of the following is established when an organization sets up internal web pages to provide information about the organization to the employees?
• A) Extranet
• B) Private cloud
• C) Client-server
• D) Intranet
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Question 7 1 / 1 point
Which of the following statements are true regarding software? (select all that apply)
• A) Software is the set of instructions that tell the hardware what to do.
• B) Software is created through the process of programming.
• C) Without software, the hardware would not be functional.
• D) Software can be broadly divided into two categories: operating systems and application software.
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Question 8 1 / 1 point
Which of the following cloud computing models allows users to develop applications rapidly and at a low cost?
• A) SaaS
• B) IaaS
• C) PaaS
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Question 9 1 / 1 point
Which of the following is the most important part of an IT infrastructure?
• A) hardware
• B) telecommunications
• C) services
• D) none of the above
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Question 10 0.75 / 1 point
Which of the following are benefits of open source software? (select all that apply)
• A) The software is available for free.
• B) The software is more secure than software developed by in-house programmers.
• C) The software source-code is available; it can be examined and reviewed before it is installed.
• D) The large community of programmers who work on open-source projects leads to quick bugfixing
and feature additions.
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Question 11 1 / 1 point
Which of the following is the unique identifying address for every device on the internet?
• A) domain name
• B) IP address
• C) packet
• D) byte
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Question 12 1 / 1 point
Which of the following will occur if a company changes its business strategy?
• A) Its IT infrastructure and organization must change
• B) Its IT infrastructure changes, but the organization does not change
• C) Its IT infrastructure and organization will change as needed to support the company’s objective
• D) Its IT infrastructure never changes, regardless of what happens to the business objective
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Question 13 0.75 / 1 point
Which of the following are advantages of cloud computing? (select all that apply)
• A) Services can be leased for a limited time on an as-needed basis.
• B) No software to install or upgrades to maintain.
• C) Can scale to a large number of users easily.
• D) More secure than locally managed applications
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Question 14 1 / 1 point
Who should support or maintain the IT infrastructure?
• A) programmers and technicians who work for the company
• B) experts in the various specialties who contract with the company
• C) a government agency tasked with IT infrastructure support, the ITSA
• D) the most efficient mix of people based on the criticality of the infrastructure component
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Question 15 1 / 1 point
True or false: The characteristic that allows a system to handle an increase in volume of data or users is called scalability.
True
False
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Question 16 1 / 1 point
Which of the following is a technology that takes an Internet signal and converts it into radio waves?
• A) mobile
• B) wi-fi
• C) digitization
• D) VoIP
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Question 17 1 / 1 point
True or false: The terms “Internet” and “world wide web” are interchangeable.
True
False
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Question 18 1 / 1 point
True or false: When you purchase software and install it on your computer, you own that software.
True
False
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Question 19 1 / 1 point
True or false: Twitter, YouTube, Flickr, and Facebook all became possible with the advent of Web 3.0.
True
False
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Question 20 1 / 1 point
Which of the following cloud computing models offers users the most flexibility and control?
• A) SaaS
• B) IaaS
• C) PaaS
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IFSM 300 Quiz 4
Question 1 1 / 1 point
Which level of management is concerned with updating inventory, scheduling production, and coordinating shipping?
• A) Strategic managers
• B) Middle managers
• C) Operational managers
• D) None of the above
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Question 2 0 / 1 point
Which of the following is used to ensure that the person accessing a system is, indeed, who they present themselves to be?
• A) Authentication
• B) User identification
• C) Encryption
• D) Authorization
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Question 3 1 / 1 point
Which of the following is one of the most common ways thieves steal corporate information?
• A) stealing employee laptops while employees are traveling
• B) breaking into the data center building
• C) using employees’ computers while they are away from their desks
• D) picking up transmissions in unsecured wireless hot spots
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Question 4 1 / 1 point
True or false: A relational database is one in which every data item is related to every other data item.
True
False
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Question 5 1 / 1 point
Which of the following make up the security triad?
• A) Confidentiality, Integrity, Accuracy
• B) Integrity, Privacy, Accuracy
• C) Confidentiality, Integrity, Availability
• D) Privacy, Confidentiality, Integrity
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Question 6 1 / 1 point
True or false: For simple uses, a spreadsheet can substitute for a database quite well.
True
False
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Question 7 1 / 1 point
Which of the following is not true about firewalls?
• A) They can be a hardware device.
• B) They can be software.
• C) They filter data packets based on a set of rules.
• D) They only filter data packets coming into the network or system.
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Question 8 1 / 1 point
Which of the following is described as a measure of the degree to which a set of data satisfies a set of contstraints?
• A) Data accuracy
• B) Data quality
• C) Data consistency
• D) Data completeness
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Question 9 1 / 1 point
True or false: An Intrusion Detection System (IDS) does not add any additional security.
True
False
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Question 10 1 / 1 point
When looking to secure information resources, organizations must balance the need for security with which of the following?
the cost of replacing the data if it is stolen
the potential damage to the company’ reputation if the data is stolen
the users’ need to effectively access and use these resources
the customers’ expectation that their data will be protected
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Question 11 1 / 1 point
Which of the following are characteristics of Big Data? (select all that apply)
• A) fast-changing
• B) massive in volume
• C) great variety
• D) diverse
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Question 12 1 / 1 point
Which of the following is the process of formalizing the capture, indexing, and storing of the company’s knowledge in order to benefit from the experiences and insights that the company has captured during its existence?
Knowledge warehousing.
Corporate knowledge history.
Knowledge management.
None of the above.
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Question 13 1 / 1 point
Which of the following is the most popular business social network in the world, according to this week’s reading on Business Social Networks?
Facebook
Konnects
DOOSTANG
LinkedIn
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Question 14 1 / 1 point
Which of the following should be included in a good backup plan? (select all that apply)
• A) a full inventory of all of the information that needs to be backed up
• B) Regular backups of all data
• C) Offsite storage of backup data sets
• D) Test of data restoration
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Question 15 1 / 1 point
Which of the following is the process of analyzing data to find previously unknown trends, patterns, and associations in order to make decisions?
Data processing.
Data mining.
Data warehousing.
Data marketing.
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Question 16 1 / 1 point
Which of the following are true of a data warehouse? (select all that apply)
• A) The data is time-stamped for comparison over time.
• B) The data is standardized.
• C) The data is operational and is used for day-to-day transactions.
• D) It is a database.
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Question 17 1 / 1 point
Which level of management is concerned with profitability and market share?
• A) Middle managers.
• B) Strategic managers.
• C) Operational managers.
• D) All of the above.
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Question 18 1 / 1 point
Which of the following is the process of encoding data upon its transmission or storage so that only authorized individuals can read it?
• A) Public key infrastructure
• B) Encryption
• C) Secret code
• D) None of the above
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Question 19 1 / 1 point
Which of the following is used to transform data into information in order to generate knowledge
that can be used for decision making?
Knowledge system
Decision-making system
Database
File
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Question 20 1 / 1 point
Which of the following is described as the assurance that the information being accessed has not been altered and truly represents
what is intended?
Correctness
Completeness
Integrity
Assurance
IFSM 300 Quiz 5
Question 1 1 / 1 point
True or false: Knowledge management requires the use of information technology.
True
False
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Question 2 1 / 1 point
True or false: Supply chain management concepts do not apply to the service sector, which uses customer relationship management systems instead.
True
False
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Question 3 1 / 1 point
Which of the following is defined as a system that is built around predefined business processes and reflects best practices?
• A) corporate application
• B) enterprise system
• C) company-wide system
• D) business process application
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Question 4 1 / 1 point
Which of the following should be considered when selecting an enterprise system vendor? (select all that apply)
• A) the financial strength of the software supplier
• B) availability of maintenance
• C) availability of support and training
• D) who owns the source code
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Question 5 1 / 1 point
True or false: A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system.
True
False
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Question 6 1 / 1 point
Which of the following characterize business processes that can effectively be implemented in a CRM system? (select all that apply)
• A) the processes are clear
• B) the processes are differentiated from each other
• C) the goals have owners identified
• D) goals are shared among all the processes
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Question 7 1 / 1 point
Which of the following IT roles is the one that straddles the division between the business group that has particular needs and the IT organization that will develop computer-based system to fulfill those needs?
systems engineer
systems programmer
systems analyst
Software engineer
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Question 8 1 / 1 point
Of the following, which 2 characteristics are most important for a chief information officer (CIO)? (select 2)
• A) strong technical understanding
• B) knowledge of the business
• C) good management skills
• D) knowledge of emerging technologies
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Question 9 1 / 1 point
Which of the following are true about CRM systems? (select all that apply)
• A) to be successful, top levels of the organization must be involved
• B) all ERPs come with effective CRM components
• C) CRMs and ERPs have different roles for a company and should not be included in one system
• D) CRMs should be fully integrated with ERPs
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Question 10 1 / 1 point
Which of the following is responsible for keeping IT projects on time and on budget?
• A) the chief information officer (CIO)
• B) the chief financial officer (CFO)
• C) the leadership team
• D) the project manager
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Question 11 1 / 1 point
Which of the following is the group of users that are the first individuals to adopt a new technology?
early adopters
innovators
early majority
first adopters
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Question 12 1 / 1 point
True or false: CRM and SCM systems need to be integrated, because in manufacturing, every step in every business process may affect a customer.
True
False
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Question 13 1 / 1 point
True or false: Placing IT responsibilities with the managers responsible for conducting the business leads to the most efficient use of IT.
True
False
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Question 14 1 / 1 point
True or false: The biggest benefit of Supply Chain Management Systems is cost reduction.
True
False
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Question 15 1 / 1 point
Which of the following are benefits of knowledge management?
• A) transfer of knowledge from inside and outside the organization
• B) preserving intellectual capital assets
• C) job security for knowledge workers
• D) both a and b
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Question 16 1 / 1 point
Which of the following organizational cultural issues inhibits the effective use of knowledge management?
• A) individual rewards and recognition
• B) atmosphere of teamwork
• C) senior management promoting the importance of collaboration
• D) labor unions
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Question 17 1 / 1 point
Which of the following are hidden costs of an ERP implementation? (select all that apply)
• A) training
• B) integration and testing
• C) implementation teams can never stop
• D) data conversion
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Question 18 1 / 1 point
Which of the following refers to data that have been organized, grouped, or otherwise assembled into a useful form?
• A) information
• B) knowledge
• C) wisdom
• D) a memorandum
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Question 19 1 / 1 point
Which of the following is the way enterprise systems provide the maximum benefit to an organization?
• A) by providing improved financial reporting
• B) by providing a better data entry system
• C) by providing real-time information across functions to improve decision making
• D) by providing a web portal to customers
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Question 20 1 / 1 point
Which of the following should be able to access the enterprise system software? (select all that apply)
• A) strategic partners
• B) customers
• C) software vendor
• D) employees
IFSM 300 Quiz 6
Question 1 1 / 1 point
During which phase of the SDLC is the database specification developed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 2 1 / 1 point
Which of the SDLC models has distinct goals for each phase of the development and requires each phase to be fully completed before the next phase can begin?
• A) fountain model
• B) waterfall model
• C) build and fix model
• D) Rapid prototyping model
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Question 3 1 / 1 point
During which phase of the SDLC are the software and hardware specifications developed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 4 1 / 1 point
Which of the following are risks associated with outsourcing? (select all that apply)
• A) difficulty in managing costs
• B) increased liability
• C) difficuty in bringing the business process back inhouse
• D) movement of assets off the books
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Question 5 1 / 1 point
True or false: The number of life cycle phases can vary from system to system and according to the needs of the organization.
True
False
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Question 6 1 / 1 point
During which phase of the SDLC is the user need identified?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 7 1 / 1 point
Which of the following conditions would point to an organization building its own system versus buying one? (select all that apply)
• A) the process to be supported by the system is a strategic process for the organization
• B) the available systems have many more features than the organization requires
• C) the organization has a well-staffed and well-managed internal application development staff
• D) the organization wants to maintain flexibility in phasing the implementation
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Question 8 1 / 1 point
During which phase of the 4-Phase SDLC is user acceptance testing performed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 9 1 / 1 point
Which of the following are true of the joint application development (JAD) process? (select all that apply)
• A) it includes all of the stakeholders
• B) it uses a structured discussion format
• C) programmers do not participate, but the system analysts and designers do
• D) it is used only for extremely large, complex systems
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Question 10 1 / 1 point
True or false: Likeability is a dimension of trust that should be considered in developing external organizational relationships.
True
False
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Question 11 1 / 1 point
Which of the following are benefits associated with outsourcing? (select all that apply)
• A) access to new methodologies and technologies
• B) additional liability
• C) implementation of wide initiatives
• D) better customer or employee service
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Question 12 1 / 1 point
True or false: For IT projects, the organization should choose whether to use the systems development life cycle or project management, since both are not needed on the same project.
True
False
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Question 13 1 / 1 point
During which phase of the SDLC is the system change over done?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 14 1 / 1 point
Good practices for developing user requirements include which of the following? (select all that apply)
• A) document the project using a single requirements model
• B) agree on the project scope early in the process
• C) develop the requirements model iteratively
• D) use models to communicate
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Question 15 1 / 1 point
Which of the following is the least risky implementation methodology?
• A) direct cutover
• B) pilot implementation
• C) parallel operation
• D) phased implementation
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Question 16 1 / 1 point
During which phase of the SDLC is the testing plan developed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 17 1 / 1 point
Which development methodology utilizes incremental changes with a focus on quality and attention to detail?
SDLC
prototyping
rapid application development (RAD)
agile
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Question 18 1 / 1 point
Which of the following apply to the systems development life cycle (SDLC) methodology? (select all that apply)
• A) SDLC was developed for large, structured projects
• B) SDLC is sometimes called the step-wise methodology, since one step must be completed before moving to the next step
• C) SDLC is rigid/inflexible
• D) Projects using SDLC can sometimes take months or years to complete
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Question 19 1 / 1 point
Which of the following are true of the Rapid Application Development (RAD) methodology? (select all that apply)
• A) RAD is more compressed than SDLC
• B) RAD allows users to provided feedback throughout the process
• C) RAD skips many of the steps in the SDLC
• D) RAD is best suited to smaller projects
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Question 20 1 / 1 point
During which phase of the SDLC is the hardware acquired and installed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
IFSM 300 Quiz 7
Question 1 1 / 1 point
Which of the following are challenges in dealing with globalization? (select all that apply)
• A) different internet speeds
• B) different labor laws
• C) different customs
• D) different pay scales
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Question 2 1 / 1 point
Which of the following is an event that marks the completion of a stage in a project?
• A) task
• B) duration
• C) milestone
• D) phase
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Question 3 1 / 1 point
The term project scope refers to which of the following?
• A) the final result of the project
• B) key deliverables in the project plan
• C) the strategic business objective
• D) work required to complete the project
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Question 4 1 / 1 point
True or false: The new era of globalization allows any business to become international.
True
False
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Question 5 1 / 1 point
Which of the following explains why a structured project change management approach is important in project management?
• A) it minimizes scope creep
• B) it allows projects to be adjusted continously
• C) it guarantees the project is completed on time
• D) it guarantees the project is completed within budget
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Question 6 1 / 1 point
Lessons learned should be documented at what point in the project?
• A) at the beginning
• B) during project closeout
• C) after each phase
• D) before the next project starts
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Question 7 1 / 1 point
Which of the following are advantages of globalization? (select all that apply)
• A) ability to operate 24 hours a day
• B) ability to locate lower cost labor
• C) a larger market for products
• D) lower corporate taxes
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Question 8 1 / 1 point
True or false: A well-managed project has no risks.
True
False
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Question 9 1 / 1 point
Which of the following stages of the digital divide is identified in the textbook as the most difficult to solve?
• A) the economic divide
• B) the usability divide
• C) the empowerment divide
• D) the digital divide
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Question 10 1 / 1 point
True or false: The Gartner survey found that large projects are less likely to fail because they have management’s attention and organizational support.
True
False
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Question 11 1 / 1 point
Which of the following is the document created at the initiation of the project to define the problem or opportunity in detail and identify a preferred solution for implementation?
a business case
a project plan
a project initiation agreement
a project charter
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Question 12 1 / 1 point
True or false: Risk Management is a proactive approach to eliminating risk.
True
False
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Question 13 1 / 1 point
Which of the following are the three main variables to be balanced in project management?
• A) vision, mission, and strategic objectives
• B) time, cost, and scope
• C) vacation schedules, project deadlines, and holidays
• D) deliverables, milestones, and results
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Question 14 1 / 1 point
True or false: The phases of project management are very different from the SDLC phases, and that is why both need to be used.
True
False
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Question 15 1 / 1 point
Which of the following is an important competency for project managers?
• A) charisma
• B) program development skills
• C) problem-solving skills
• D) complacency
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Question 16 1 / 1 point
True or false: Globalization is a new term that came into being with the internet.
True
False
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Question 17 1 / 1 point
Which of the following frequently cause projects to fail?
• A) project scope creep
• B) inadequate scheduling
• C) failure to manage expectations
• D) all of the above
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Question 18 1 / 1 point
True or false: In trying to solve the digital divide, it has been found that providing Internet access and/or computing devices is not enough to bring true Internet access to a country, region, or
neighborhood.
True
False
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Question 19 1 / 1 point
Which of the following are criteria for a project? (select all that apply)
• A) it is temporary
• B) it has a beginning and an end
• C) the outcome is unique, one of a kind
• D) it can be a process that is executed regularly
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Question 20 1 / 1 point
Globalization is the term used to refer to the integration of which of the following among the nations of the world? (select all that apply)
culture
finances
goods
services
IFSM 300 Quiz 8
Question 1 1 / 1 point
Which of the following is a common element of most definitions of leadership?
• A) the use of power
• B) the ability to influence
• C) subject-matter expertise
• D) financial acumen
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Question 2 1 / 1 point
Which of the following describes the effort that companies make to understand consumers’ shopping habits and their personal habits, so as to more efficiently market to them?
customer relationship management
e-research
predictive analytics
database analysis
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Question 3 1 / 1 point
At what point in the project should the success criteria be defined?
• A) before the project begins
• B) as part of the requirements determination
• C) during the testing phase
• D) at the conclusion of the project
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Question 4 1 / 1 point
Which of the following are among the broad applications identified in the McKinsey report on the Internet of Things? (select all that apply)
• A) tracking behavior
• B) enhanced situational awareness
• C) optimized resource consumption
• D) ability to re-create the human brain
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Question 5 1 / 1 point
Which of the following is the key benefit of effective organizational change management strategies?
• A) stop any resistance from employees
• B) help individuals transition to the future state successfully
• C) keep projects on schedule
• D) create an organizational strategic plan
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Question 6 1 / 1 point
Which of the following are the five characteristics of resilient people?
• A) positive, focused, flexible, organized, and proactive
• B) structured, intelligent, quick, alert, and friendly
• C) optimistic, worldly, smooth talker, savvy, and influential
• D) technically skilled, intelligent, experienced, articulate, and motivated
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Question 7 1 / 1 point
True or false: Since today’s employees are used to using social media, an organization can implement a good collaboration tool and employees will use it effectively.
• A) True
• B) False
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Question 8 1 / 1 point
True or false: Leadership can be demonstrated only by those in positions of authority.
True
False
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Question 9 1 / 1 point
Which of the following represents a natural progression of an individual’s emotional response to change?
• A) acceptance, anger, denial, depression
• B) immobilization, denial, depression, acceptance
• C) bargaining, immobilization, acceptance, testing
• D) depression, anger, denial, testing
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Question 10 1 / 1 point
Which of the following are criteria for effective metrics? (select all that apply)
• A) is easy to measure and report
• B) is important to the CIO
• C) measures a single condition or event
• D) is tied to a business goal
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Question 11 1 / 1 point
Which of the following is not a principle of effective leadership?
• A) honesty
• B) mutual respect
• C) fairness
• D) competitiveness
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Question 12 1 / 1 point
True or false: Things that you have deleted from your Facebook page are gone and no longer available to Facebook itself or any other users.
True
False
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Question 13 1 / 1 point
The “parts” part of the four Ps of managing transitions refers to which of the following?
• A) the pieces being manufactured
• B) the roles individuals play in the plan and outcome
• C) a portion of the project plan
• D) none of the above
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Question 14 1 / 1 point
Which of the following are true of the mobile industry? (select all that apply)
• A) it is getting ingrained in everyday objects
• B) it is going through significant transition from being voice-centric to data-centric
• C) there are more developers focused on mobile than ever before
• D) while the global markets were feeling the pain of a brutal recession, the wireless industry for the most part was unaffected
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Question 15 1 / 1 point
What is the term for individuals who legitimize or authorize a change?
• A) change agents
• B) change advocates
• C) change gurus
• D) change sponsors
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Question 16 1 / 1 point
Cascading sponsorship is critical to a change initiative’s success because of which of the following?
• A) it provides a consistent, ongoing message about the importance of the initiative
• B) it provides communication and alignment throughout the organization
• C) employees will do whatever the boss says
• D) both a and b
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Question 17 1 / 1 point
Which of the following are enabling the Internet of Things? (select all that apply)
• A) advances in wireless networking technology
• B) the greater standardization of communications protocols
• C) ever-smaller silicon chips
• D) massive increases in storage and computing power
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Question 18 1 / 1 point
True or false: Leadership is among the highest-weighted criterion for the Malcolm Baldrige National Quality Award.
True
False
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Question 19 1 / 1 point
Builders who are using open-source methods and the latest technology, such as 3D printing are called what?
• A) geeks
• B) computer wizards
• C) makers
• D) buider bots
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Question 20 1 / 1 point
True or false: Companies like Target only collect the customer data they need to process credit card transactions.
True
False
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IFSM 300 All Weeks Quizzes 1 -8
IFSM 300 Quiz 1
Question 1 1 / 1 point
Which of the following is defined as the ability of customers to drive down the price of goods and services?
• A) supplier power
• B) buyer power or the bargaining power of customers
• C) rivalry among competitors
• D) threat of price reduction
Question 2 1 / 1 point
Are there any direct variables that have no effect on a business’ competitive position?
• A) yes
• B) No
Question 3 1 / 1 point
Which of the following are components of an information system? (select all that apply)
• A) data
• B) hardware
• C) people
• D) process
• E) software
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Question 4 1 / 1 point
According to the Five Forces Model developed by Harvard Business professor Michael Porter, all of the following are major factors that determine a company’s standing in an industry, except for which one?
• A) Threat of entry of new competitors
• B) Political and/or economic factors
• C) Bargaining power of suppliers
• D) Threat of substitute products/services
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Question 5 1 / 1 point
True or false: Early research could not draw
any connections between IT and profitability, but later research has shown that the impact can be positive.
True
False
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Question 6 1 / 1 point
Web 2.0 is exemplified by which of the following? (select all that apply)
• A) blogging
• B) online purchasing
• C) social networking
• D) interactive comments
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Question 7 1 / 1 point
In a business like Walmart, which of the following groups of variables has the most impact on their competitive position?
• A) customers, suppliers, government regulations, location
• B) suppliers, customers, location, employees
• C) location, environmental concerns, suppliers, technology
• D) suppliers, location, technology, competition
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Question 8 1 / 1 point
Which use of the Internet could have a negative impact on a company’s competitive position?
• A) allowing potential customers to learn about the company’s products and services
• B) providing an easy method to facilitate product orders to flow to the suppliers
• C) allowing potential customers to find possible substitute products
• D) allowing a company to monitor patent infringement by other companies
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Question 9 1 / 1 point
Of the following, which factor is least crucial to the ability of a company to maintain its competitive position?
• A) emerging new technologies that create new products or create efficiencies
• B) patent infringements
• C) employees’ benefits
• D) new international markets
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Question 10 1 / 1 point
Which of the following is defined as a series of activities undertaken by the company to produce a product or service?
business processes
value chain
strategic direction
competitive advantage
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Question 11 1 / 1 point
Which of the following statements are true of Decision Support Systems (DSS)? (select all that apply)
• A) A decision support system (DSS) is an information system built to help an organization make a specific decision or set of decisions.
• B) DSSs are used only at the executive level and are used to make all strategic decisions.
• C) DSSs are designed to take inputs regarding a known (or partially-known) decision-making process and provide the information necessary to make a decision.
• D) DSSs can exist at different levels of decision-making with the organization, from the CEO to the first-level managers.
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Question 12 1 / 1 point
Which of the following groups of variables are all direct variables?
• A) customers, suppliers, government regulations, technology
• B) suppliers, time, politics, owners.
• C) supplier, customers, employees, location
• D) employees, location, technology, organizational components
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Question 13 1 / 1 point
Strategic issues related to business processes and the value chain are addressed at which organizational level?
corporate level
business unit level
functional level
strategic level
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Question 14 1 / 1 point
Which of the following are the two primary
methods for obtaining competitive advantage described by Michael Porter? (select the two that apply)
• A) advantage of bringing new products to market
• B) cost advantage
• C) differentiation advantage
• D) value chain creation
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Question 15 1 / 1 point
Highly qualified vendors, consultants, and IT
departments are the most important elements for the successful implementation of enterprise
technologies.
True
False
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Question 16 1 / 1 point
Which of the following are Porter’s three generic strategies? (select all that apply)
• A) cost leadership
• B) differentiation
• C) focus
• D) competitive advantage
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Question 17 1 / 1 point
Which of the following is exemplified by customers finding a different way to get the product or service?
• A) customer disloyalty
• B) threat of substitute product or services
• C) rivalry among competitors
• D) barriers to entry
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Question 18 1 / 1 point
True or False: According to Michael Porter, the Internet has the effect of lowering overall profitability.
True
False
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Question 19 1 / 1 point
A strategic information system is one that attempts to do one or more of the following: (select all that apply)
• A) help an organization focus on a specific market segment
• B) deliver a product or a service at a lower cost
• C) enable innovation
• D) deliver a product or service that is differentiated
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Question 20 1 / 1 point
True or False: The data show that IT has reduced the differences among companies.
True
False
IFSM 300 Quiz 2
Question 1 1 / 1 point
True or False: An IT plan should be developed before a strategic business plan so that management will know what they can plan based on available systems.
True
False
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Question 2 1 / 1 point
Which of the following flow chart symbols is used to represent a step or action which is taken in the process?
• A) rectangle
• B) diamond
• C) circle
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Question 3 1 / 1 point
Which of the following best defines a process?
• A) a series of events to get something done
• B) steps a worker follows to complete a task
• C) a series of tasks that are completed in order to accomplish a goal
• D) a strategic objective
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Question 4 1 / 1 point
Which of the following are true about an Enterprise Resource Planning (ERP) System? (select all that apply)
• A) it has a centralized database
• B) it can be used to run an entire company
• C) it is a software application
• D) it has best practices built in
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Question 5 1 / 1 point
True or False: IT managers should implement new technology as soon as it hits the market, always striving to obtain the least expensive products available.
True
False
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Question 6 1 / 1 point
True or false: E-commerce is a subset of e-business.
True
False
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Question 7 1 / 1 point
Which of the following is defined as an intentional effort to plan, document, implement, and distribute an organization’s business processes with the support of information technology?
• A) business process engineering
• B) business process management
• C) business process reengineering
• D) business process improvement
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Question 8 1 / 1 point
Good IT management, which is necessary for a great IT plan, should do which of the following?
• A) tell management what their business objectives should be
• B) advise management if technology being considered to solve a problem is not yet proven
• C) advise management that available technology is too expensive
• D) let management determine the desired technical solution
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Question 9 1 / 1 point
Which of the following flow chart symbols is used to represent a decision point in the process?
• A) rectangle
• B) diamond
• C) circle
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Question 10 1 / 1 point
How often should the IT plan should be changed?
• A) every five years
• B) monthly
• C) typically, every three to five years—or sooner, if business conditions warrant it
• D) never—an IT plan, once in place, does not change
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Question 11 1 / 1 point
E-Bay is an example of which e-commerce model?
• A) B2C
• B) C2B
• C) C2C
• D) C2B
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Question 12 1 / 1 point
Which of the following flow chart symbols is used to represent a point at which the flowchart connects with another process?
• A) rectangle
• B) diamond
• C) circle
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Question 13 1 / 1 point
Servicing customers and collaborating with business partners are characteristics of which of the following?
e-business
e-commerce
business to business and consumer
e-collaboration
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Question 14 1 / 1 point
Which of the following are true regarding a business model? (select all that apply)
• A) it is the organization of product, service and information flows
• B) it is the source of revenue
• C) it is a source of benefit for suppliers
• D) It is a source of benefit fo customers
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Question 15 1 / 1 point
Which of the following is innovation that creates an entirely new market or transforms an existing one?
transformative innovation
disruptive innovation
market-changing innovation
unparalleled innovation
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Question 16 1 / 1 point
True or false: Most IT dollars are spent on the IT infrastructure.
True
False
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Question 17 1 / 1 point
True or false: Any firm establishing a Web presence, no matter how small or localized, instantly enters global marketing.
True
False
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Question 18 1 / 1 point
Which of the following are components of the business process? (select all that apply)
• A) input
• B) output
• C) customers
• D) suppliers
• E) process
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Question 19 1 / 1 point
True or false: In business process reengineering, it is best to select the IT system to be used prior to reengineering the processes to ensure the process fits the system.
True
False
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Question 20 1 / 1 point
Which of the following is defined as fully
understanding the goals of a process and then dramatically redesigning it from the ground up to achieve dramatic improvements in productivity and quality?
• A) business process re-design
• B) business process management
• C) business process reengineering
• D) business process improvement
IFSM 300 Quiz 3
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Question 1 1 / 1 point
Which of the following statements about the infrastructure deployed by a company is correct?
• A) The infrastructure deployed by a company is the same as that of all other companies in that industry.
• B) The infrastructure deployed by a company will always be the same.
• C) The infrastructure deployed by a company will change as business requirements and technology change
• D) The infrastructure deployed by a company is determined by the CIO based on his or her technical expertise
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Question 2 0.75 / 1 point
Which of the following are major components of the Enterprise Architecture? (select all that apply)
• A) Application Architecture
• B) Information Architecture
• C) Process Architecture
• D) Technical Architecture
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Question 3 1 / 1 point
True or false: The characteristic that allows an application to be used in different browsers is portability.
True
False
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Question 4 1 / 1 point
True or false: A digital device processes electronic signals that represent either a one (“on”) or a zero (“off”).
True
False
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Question 5 1 / 1 point
Which of the following is not considered part of the IT infrastructure?
• A) hardware
• B) software
• C) electrical network
• D) telecommunications
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Question 6 1 / 1 point
Which of the following is established when an organization sets up internal web pages to provide information about the organization to the employees?
• A) Extranet
• B) Private cloud
• C) Client-server
• D) Intranet
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Question 7 1 / 1 point
Which of the following statements are true regarding software? (select all that apply)
• A) Software is the set of instructions that tell the hardware what to do.
• B) Software is created through the process of programming.
• C) Without software, the hardware would not be functional.
• D) Software can be broadly divided into two categories: operating systems and application software.
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Question 8 1 / 1 point
Which of the following cloud computing models allows users to develop applications rapidly and at a low cost?
• A) SaaS
• B) IaaS
• C) PaaS
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Question 9 1 / 1 point
Which of the following is the most important part of an IT infrastructure?
• A) hardware
• B) telecommunications
• C) services
• D) none of the above
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Question 10 0.75 / 1 point
Which of the following are benefits of open source software? (select all that apply)
• A) The software is available for free.
• B) The software is more secure than software developed by in-house programmers.
• C) The software source-code is available; it can be examined and reviewed before it is installed.
• D) The large community of programmers who work on open-source projects leads to quick bugfixing
and feature additions.
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Question 11 1 / 1 point
Which of the following is the unique identifying address for every device on the internet?
• A) domain name
• B) IP address
• C) packet
• D) byte
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Question 12 1 / 1 point
Which of the following will occur if a company changes its business strategy?
• A) Its IT infrastructure and organization must change
• B) Its IT infrastructure changes, but the organization does not change
• C) Its IT infrastructure and organization will change as needed to support the company’s objective
• D) Its IT infrastructure never changes, regardless of what happens to the business objective
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Question 13 0.75 / 1 point
Which of the following are advantages of cloud computing? (select all that apply)
• A) Services can be leased for a limited time on an as-needed basis.
• B) No software to install or upgrades to maintain.
• C) Can scale to a large number of users easily.
• D) More secure than locally managed applications
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Question 14 1 / 1 point
Who should support or maintain the IT infrastructure?
• A) programmers and technicians who work for the company
• B) experts in the various specialties who contract with the company
• C) a government agency tasked with IT infrastructure support, the ITSA
• D) the most efficient mix of people based on the criticality of the infrastructure component
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Question 15 1 / 1 point
True or false: The characteristic that allows a system to handle an increase in volume of data or users is called scalability.
True
False
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Question 16 1 / 1 point
Which of the following is a technology that takes an Internet signal and converts it into radio waves?
• A) mobile
• B) wi-fi
• C) digitization
• D) VoIP
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Question 17 1 / 1 point
True or false: The terms “Internet” and “world wide web” are interchangeable.
True
False
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Question 18 1 / 1 point
True or false: When you purchase software and install it on your computer, you own that software.
True
False
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Question 19 1 / 1 point
True or false: Twitter, YouTube, Flickr, and Facebook all became possible with the advent of Web 3.0.
True
False
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Question 20 1 / 1 point
Which of the following cloud computing models offers users the most flexibility and control?
• A) SaaS
• B) IaaS
• C) PaaS
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IFSM 300 Quiz 4
Question 1 1 / 1 point
Which level of management is concerned with updating inventory, scheduling production, and coordinating shipping?
• A) Strategic managers
• B) Middle managers
• C) Operational managers
• D) None of the above
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Question 2 0 / 1 point
Which of the following is used to ensure that the person accessing a system is, indeed, who they present themselves to be?
• A) Authentication
• B) User identification
• C) Encryption
• D) Authorization
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Question 3 1 / 1 point
Which of the following is one of the most common ways thieves steal corporate information?
• A) stealing employee laptops while employees are traveling
• B) breaking into the data center building
• C) using employees’ computers while they are away from their desks
• D) picking up transmissions in unsecured wireless hot spots
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Question 4 1 / 1 point
True or false: A relational database is one in which every data item is related to every other data item.
True
False
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Question 5 1 / 1 point
Which of the following make up the security triad?
• A) Confidentiality, Integrity, Accuracy
• B) Integrity, Privacy, Accuracy
• C) Confidentiality, Integrity, Availability
• D) Privacy, Confidentiality, Integrity
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Question 6 1 / 1 point
True or false: For simple uses, a spreadsheet can substitute for a database quite well.
True
False
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Question 7 1 / 1 point
Which of the following is not true about firewalls?
• A) They can be a hardware device.
• B) They can be software.
• C) They filter data packets based on a set of rules.
• D) They only filter data packets coming into the network or system.
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Question 8 1 / 1 point
Which of the following is described as a measure of the degree to which a set of data satisfies a set of contstraints?
• A) Data accuracy
• B) Data quality
• C) Data consistency
• D) Data completeness
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Question 9 1 / 1 point
True or false: An Intrusion Detection System (IDS) does not add any additional security.
True
False
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Question 10 1 / 1 point
When looking to secure information resources, organizations must balance the need for security with which of the following?
the cost of replacing the data if it is stolen
the potential damage to the company’ reputation if the data is stolen
the users’ need to effectively access and use these resources
the customers’ expectation that their data will be protected
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Question 11 1 / 1 point
Which of the following are characteristics of Big Data? (select all that apply)
• A) fast-changing
• B) massive in volume
• C) great variety
• D) diverse
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Question 12 1 / 1 point
Which of the following is the process of formalizing the capture, indexing, and storing of the company’s knowledge in order to benefit from the experiences and insights that the company has captured during its existence?
Knowledge warehousing.
Corporate knowledge history.
Knowledge management.
None of the above.
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Question 13 1 / 1 point
Which of the following is the most popular business social network in the world, according to this week’s reading on Business Social Networks?
Facebook
Konnects
DOOSTANG
LinkedIn
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Question 14 1 / 1 point
Which of the following should be included in a good backup plan? (select all that apply)
• A) a full inventory of all of the information that needs to be backed up
• B) Regular backups of all data
• C) Offsite storage of backup data sets
• D) Test of data restoration
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Question 15 1 / 1 point
Which of the following is the process of analyzing data to find previously unknown trends, patterns, and associations in order to make decisions?
Data processing.
Data mining.
Data warehousing.
Data marketing.
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Question 16 1 / 1 point
Which of the following are true of a data warehouse? (select all that apply)
• A) The data is time-stamped for comparison over time.
• B) The data is standardized.
• C) The data is operational and is used for day-to-day transactions.
• D) It is a database.
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Question 17 1 / 1 point
Which level of management is concerned with profitability and market share?
• A) Middle managers.
• B) Strategic managers.
• C) Operational managers.
• D) All of the above.
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Question 18 1 / 1 point
Which of the following is the process of encoding data upon its transmission or storage so that only authorized individuals can read it?
• A) Public key infrastructure
• B) Encryption
• C) Secret code
• D) None of the above
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Question 19 1 / 1 point
Which of the following is used to transform data into information in order to generate knowledge
that can be used for decision making?
Knowledge system
Decision-making system
Database
File
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Question 20 1 / 1 point
Which of the following is described as the assurance that the information being accessed has not been altered and truly represents
what is intended?
Correctness
Completeness
Integrity
Assurance
IFSM 300 Quiz 5
Question 1 1 / 1 point
True or false: Knowledge management requires the use of information technology.
True
False
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Question 2 1 / 1 point
True or false: Supply chain management concepts do not apply to the service sector, which uses customer relationship management systems instead.
True
False
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Question 3 1 / 1 point
Which of the following is defined as a system that is built around predefined business processes and reflects best practices?
• A) corporate application
• B) enterprise system
• C) company-wide system
• D) business process application
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Question 4 1 / 1 point
Which of the following should be considered when selecting an enterprise system vendor? (select all that apply)
• A) the financial strength of the software supplier
• B) availability of maintenance
• C) availability of support and training
• D) who owns the source code
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Question 5 1 / 1 point
True or false: A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system.
True
False
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Question 6 1 / 1 point
Which of the following characterize business processes that can effectively be implemented in a CRM system? (select all that apply)
• A) the processes are clear
• B) the processes are differentiated from each other
• C) the goals have owners identified
• D) goals are shared among all the processes
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Question 7 1 / 1 point
Which of the following IT roles is the one that straddles the division between the business group that has particular needs and the IT organization that will develop computer-based system to fulfill those needs?
systems engineer
systems programmer
systems analyst
Software engineer
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Question 8 1 / 1 point
Of the following, which 2 characteristics are most important for a chief information officer (CIO)? (select 2)
• A) strong technical understanding
• B) knowledge of the business
• C) good management skills
• D) knowledge of emerging technologies
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Question 9 1 / 1 point
Which of the following are true about CRM systems? (select all that apply)
• A) to be successful, top levels of the organization must be involved
• B) all ERPs come with effective CRM components
• C) CRMs and ERPs have different roles for a company and should not be included in one system
• D) CRMs should be fully integrated with ERPs
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Question 10 1 / 1 point
Which of the following is responsible for keeping IT projects on time and on budget?
• A) the chief information officer (CIO)
• B) the chief financial officer (CFO)
• C) the leadership team
• D) the project manager
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Question 11 1 / 1 point
Which of the following is the group of users that are the first individuals to adopt a new technology?
early adopters
innovators
early majority
first adopters
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Question 12 1 / 1 point
True or false: CRM and SCM systems need to be integrated, because in manufacturing, every step in every business process may affect a customer.
True
False
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Question 13 1 / 1 point
True or false: Placing IT responsibilities with the managers responsible for conducting the business leads to the most efficient use of IT.
True
False
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Question 14 1 / 1 point
True or false: The biggest benefit of Supply Chain Management Systems is cost reduction.
True
False
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Question 15 1 / 1 point
Which of the following are benefits of knowledge management?
• A) transfer of knowledge from inside and outside the organization
• B) preserving intellectual capital assets
• C) job security for knowledge workers
• D) both a and b
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Question 16 1 / 1 point
Which of the following organizational cultural issues inhibits the effective use of knowledge management?
• A) individual rewards and recognition
• B) atmosphere of teamwork
• C) senior management promoting the importance of collaboration
• D) labor unions
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Question 17 1 / 1 point
Which of the following are hidden costs of an ERP implementation? (select all that apply)
• A) training
• B) integration and testing
• C) implementation teams can never stop
• D) data conversion
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Question 18 1 / 1 point
Which of the following refers to data that have been organized, grouped, or otherwise assembled into a useful form?
• A) information
• B) knowledge
• C) wisdom
• D) a memorandum
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Question 19 1 / 1 point
Which of the following is the way enterprise systems provide the maximum benefit to an organization?
• A) by providing improved financial reporting
• B) by providing a better data entry system
• C) by providing real-time information across functions to improve decision making
• D) by providing a web portal to customers
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Question 20 1 / 1 point
Which of the following should be able to access the enterprise system software? (select all that apply)
• A) strategic partners
• B) customers
• C) software vendor
• D) employees
IFSM 300 Quiz 6
Question 1 1 / 1 point
During which phase of the SDLC is the database specification developed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 2 1 / 1 point
Which of the SDLC models has distinct goals for each phase of the development and requires each phase to be fully completed before the next phase can begin?
• A) fountain model
• B) waterfall model
• C) build and fix model
• D) Rapid prototyping model
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Question 3 1 / 1 point
During which phase of the SDLC are the software and hardware specifications developed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 4 1 / 1 point
Which of the following are risks associated with outsourcing? (select all that apply)
• A) difficulty in managing costs
• B) increased liability
• C) difficuty in bringing the business process back inhouse
• D) movement of assets off the books
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Question 5 1 / 1 point
True or false: The number of life cycle phases can vary from system to system and according to the needs of the organization.
True
False
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Question 6 1 / 1 point
During which phase of the SDLC is the user need identified?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 7 1 / 1 point
Which of the following conditions would point to an organization building its own system versus buying one? (select all that apply)
• A) the process to be supported by the system is a strategic process for the organization
• B) the available systems have many more features than the organization requires
• C) the organization has a well-staffed and well-managed internal application development staff
• D) the organization wants to maintain flexibility in phasing the implementation
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Question 8 1 / 1 point
During which phase of the 4-Phase SDLC is user acceptance testing performed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 9 1 / 1 point
Which of the following are true of the joint application development (JAD) process? (select all that apply)
• A) it includes all of the stakeholders
• B) it uses a structured discussion format
• C) programmers do not participate, but the system analysts and designers do
• D) it is used only for extremely large, complex systems
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Question 10 1 / 1 point
True or false: Likeability is a dimension of trust that should be considered in developing external organizational relationships.
True
False
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Question 11 1 / 1 point
Which of the following are benefits associated with outsourcing? (select all that apply)
• A) access to new methodologies and technologies
• B) additional liability
• C) implementation of wide initiatives
• D) better customer or employee service
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Question 12 1 / 1 point
True or false: For IT projects, the organization should choose whether to use the systems development life cycle or project management, since both are not needed on the same project.
True
False
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Question 13 1 / 1 point
During which phase of the SDLC is the system change over done?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 14 1 / 1 point
Good practices for developing user requirements include which of the following? (select all that apply)
• A) document the project using a single requirements model
• B) agree on the project scope early in the process
• C) develop the requirements model iteratively
• D) use models to communicate
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Question 15 1 / 1 point
Which of the following is the least risky implementation methodology?
• A) direct cutover
• B) pilot implementation
• C) parallel operation
• D) phased implementation
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Question 16 1 / 1 point
During which phase of the SDLC is the testing plan developed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
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Question 17 1 / 1 point
Which development methodology utilizes incremental changes with a focus on quality and attention to detail?
SDLC
prototyping
rapid application development (RAD)
agile
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Question 18 1 / 1 point
Which of the following apply to the systems development life cycle (SDLC) methodology? (select all that apply)
• A) SDLC was developed for large, structured projects
• B) SDLC is sometimes called the step-wise methodology, since one step must be completed before moving to the next step
• C) SDLC is rigid/inflexible
• D) Projects using SDLC can sometimes take months or years to complete
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Question 19 1 / 1 point
Which of the following are true of the Rapid Application Development (RAD) methodology? (select all that apply)
• A) RAD is more compressed than SDLC
• B) RAD allows users to provided feedback throughout the process
• C) RAD skips many of the steps in the SDLC
• D) RAD is best suited to smaller projects
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Question 20 1 / 1 point
During which phase of the SDLC is the hardware acquired and installed?
• A) study phase
• B) design phase
• C) development phase
• D) operational phase
IFSM 300 Quiz 7
Question 1 1 / 1 point
Which of the following are challenges in dealing with globalization? (select all that apply)
• A) different internet speeds
• B) different labor laws
• C) different customs
• D) different pay scales
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Question 2 1 / 1 point
Which of the following is an event that marks the completion of a stage in a project?
• A) task
• B) duration
• C) milestone
• D) phase
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Question 3 1 / 1 point
The term project scope refers to which of the following?
• A) the final result of the project
• B) key deliverables in the project plan
• C) the strategic business objective
• D) work required to complete the project
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Question 4 1 / 1 point
True or false: The new era of globalization allows any business to become international.
True
False
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Question 5 1 / 1 point
Which of the following explains why a structured project change management approach is important in project management?
• A) it minimizes scope creep
• B) it allows projects to be adjusted continously
• C) it guarantees the project is completed on time
• D) it guarantees the project is completed within budget
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Question 6 1 / 1 point
Lessons learned should be documented at what point in the project?
• A) at the beginning
• B) during project closeout
• C) after each phase
• D) before the next project starts
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Question 7 1 / 1 point
Which of the following are advantages of globalization? (select all that apply)
• A) ability to operate 24 hours a day
• B) ability to locate lower cost labor
• C) a larger market for products
• D) lower corporate taxes
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Question 8 1 / 1 point
True or false: A well-managed project has no risks.
True
False
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Question 9 1 / 1 point
Which of the following stages of the digital divide is identified in the textbook as the most difficult to solve?
• A) the economic divide
• B) the usability divide
• C) the empowerment divide
• D) the digital divide
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Question 10 1 / 1 point
True or false: The Gartner survey found that large projects are less likely to fail because they have management’s attention and organizational support.
True
False
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Question 11 1 / 1 point
Which of the following is the document created at the initiation of the project to define the problem or opportunity in detail and identify a preferred solution for implementation?
a business case
a project plan
a project initiation agreement
a project charter
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Question 12 1 / 1 point
True or false: Risk Management is a proactive approach to eliminating risk.
True
False
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Question 13 1 / 1 point
Which of the following are the three main variables to be balanced in project management?
• A) vision, mission, and strategic objectives
• B) time, cost, and scope
• C) vacation schedules, project deadlines, and holidays
• D) deliverables, milestones, and results
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Question 14 1 / 1 point
True or false: The phases of project management are very different from the SDLC phases, and that is why both need to be used.
True
False
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Question 15 1 / 1 point
Which of the following is an important competency for project managers?
• A) charisma
• B) program development skills
• C) problem-solving skills
• D) complacency
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Question 16 1 / 1 point
True or false: Globalization is a new term that came into being with the internet.
True
False
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Question 17 1 / 1 point
Which of the following frequently cause projects to fail?
• A) project scope creep
• B) inadequate scheduling
• C) failure to manage expectations
• D) all of the above
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Question 18 1 / 1 point
True or false: In trying to solve the digital divide, it has been found that providing Internet access and/or computing devices is not enough to bring true Internet access to a country, region, or
neighborhood.
True
False
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Question 19 1 / 1 point
Which of the following are criteria for a project? (select all that apply)
• A) it is temporary
• B) it has a beginning and an end
• C) the outcome is unique, one of a kind
• D) it can be a process that is executed regularly
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Question 20 1 / 1 point
Globalization is the term used to refer to the integration of which of the following among the nations of the world? (select all that apply)
culture
finances
goods
services
IFSM 300 Quiz 8
Question 1 1 / 1 point
Which of the following is a common element of most definitions of leadership?
• A) the use of power
• B) the ability to influence
• C) subject-matter expertise
• D) financial acumen
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Question 2 1 / 1 point
Which of the following describes the effort that companies make to understand consumers’ shopping habits and their personal habits, so as to more efficiently market to them?
customer relationship management
e-research
predictive analytics
database analysis
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Question 3 1 / 1 point
At what point in the project should the success criteria be defined?
• A) before the project begins
• B) as part of the requirements determination
• C) during the testing phase
• D) at the conclusion of the project
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Question 4 1 / 1 point
Which of the following are among the broad applications identified in the McKinsey report on the Internet of Things? (select all that apply)
• A) tracking behavior
• B) enhanced situational awareness
• C) optimized resource consumption
• D) ability to re-create the human brain
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Question 5 1 / 1 point
Which of the following is the key benefit of effective organizational change management strategies?
• A) stop any resistance from employees
• B) help individuals transition to the future state successfully
• C) keep projects on schedule
• D) create an organizational strategic plan
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Question 6 1 / 1 point
Which of the following are the five characteristics of resilient people?
• A) positive, focused, flexible, organized, and proactive
• B) structured, intelligent, quick, alert, and friendly
• C) optimistic, worldly, smooth talker, savvy, and influential
• D) technically skilled, intelligent, experienced, articulate, and motivated
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Question 7 1 / 1 point
True or false: Since today’s employees are used to using social media, an organization can implement a good collaboration tool and employees will use it effectively.
• A) True
• B) False
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Question 8 1 / 1 point
True or false: Leadership can be demonstrated only by those in positions of authority.
True
False
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Question 9 1 / 1 point
Which of the following represents a natural progression of an individual’s emotional response to change?
• A) acceptance, anger, denial, depression
• B) immobilization, denial, depression, acceptance
• C) bargaining, immobilization, acceptance, testing
• D) depression, anger, denial, testing
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Question 10 1 / 1 point
Which of the following are criteria for effective metrics? (select all that apply)
• A) is easy to measure and report
• B) is important to the CIO
• C) measures a single condition or event
• D) is tied to a business goal
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Question 11 1 / 1 point
Which of the following is not a principle of effective leadership?
• A) honesty
• B) mutual respect
• C) fairness
• D) competitiveness
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Question 12 1 / 1 point
True or false: Things that you have deleted from your Facebook page are gone and no longer available to Facebook itself or any other users.
True
False
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Question 13 1 / 1 point
The “parts” part of the four Ps of managing transitions refers to which of the following?
• A) the pieces being manufactured
• B) the roles individuals play in the plan and outcome
• C) a portion of the project plan
• D) none of the above
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Question 14 1 / 1 point
Which of the following are true of the mobile industry? (select all that apply)
• A) it is getting ingrained in everyday objects
• B) it is going through significant transition from being voice-centric to data-centric
• C) there are more developers focused on mobile than ever before
• D) while the global markets were feeling the pain of a brutal recession, the wireless industry for the most part was unaffected
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Question 15 1 / 1 point
What is the term for individuals who legitimize or authorize a change?
• A) change agents
• B) change advocates
• C) change gurus
• D) change sponsors
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Question 16 1 / 1 point
Cascading sponsorship is critical to a change initiative’s success because of which of the following?
• A) it provides a consistent, ongoing message about the importance of the initiative
• B) it provides communication and alignment throughout the organization
• C) employees will do whatever the boss says
• D) both a and b
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Question 17 1 / 1 point
Which of the following are enabling the Internet of Things? (select all that apply)
• A) advances in wireless networking technology
• B) the greater standardization of communications protocols
• C) ever-smaller silicon chips
• D) massive increases in storage and computing power
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Question 18 1 / 1 point
True or false: Leadership is among the highest-weighted criterion for the Malcolm Baldrige National Quality Award.
True
False
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Question 19 1 / 1 point
Builders who are using open-source methods and the latest technology, such as 3D printing are called what?
• A) geeks
• B) computer wizards
• C) makers
• D) buider bots
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Question 20 1 / 1 point
True or false: Companies like Target only collect the customer data they need to process credit card transactions.
True
False