Hospitality Industry

Hospitality industry
The hospitality industry is a broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources.

Accommodation
   

Hostels Hotels Motels Resorts

Restaurants and bars
       

Cafes Nightclubs Public houses Restaurants Bars Pubs Subway (restaurant) My House

Travel and tourism
   

Flight attendants Travel agents Tour operators Local tourism

Hyatt Regency Delhi Hyatt Regency Delhi, the flagship property of Hyatt Hotels and Resorts in India welcomes guests to experience 30 years of authentic hospitality in the countries national capital. One of the best luxury hotels in New Delhi provides a wide range of services guaranteed to satisfy the needs of the most discerning guests. Our business hotel offers unparalleled guest services, including transportation, event venue hire, boutique shopping, multilingual staff, Business Centre featuring 24-hour secretarial services and wedding planning. Hyatt Regency New Delhi luxury hotels is Conveniently located in the commercial hub of the city, near the international airport, Hyatt Regency Delhi is strategically placed to cater to your guest service requirements, ensuring that your stay is unforgettable.

Hotel Features (Phisical Evedence of hyaatt)
                 507 Hotel Rooms & Suites The Hyatt Hotels Regency Club™ Pool View Rooms Chauffeur-Driven Luxury Cars Flower shop/ Shopping arcade Money Exchange Facility Transportation assistance for short trips/ local tourist sites La Piazza - Award-winning restaurant and Bar Sidewalk Pastry Shop T.K’s Oriental Grill Aangan - Indian Restaurant Club Olympus Fitness Centre & Spa Outdoor Swimming Pool and Baby Pool Yoga Classes Kinesis Studio 5500 sq ft of Flexible Event Space High Tech Meeting Facilities and Equipment

Accessibility
Hyatt Regency Delhi offers specially designed rooms for physically challenged guests. Wheelchair accessible facilities are available in the hotel. Facilities for disabled persons include:    Roll-in showers Bench and grab rails Call for help button

 

Wheelchair accessible: sink/vanity and towel racks, closet poles. Wheelchairs are not available at the hotel, but can be rented locally. Please contact our hotel Concierge directly for assistance.

Business Services
Located at the lobby level, Hyatt Regency Delhi's Business Centre provides vital communication links for the business traveller. A dedicated team provides an extensive range of services, including :                 High-speed Internet access Video-conferencing facilities Computer workrooms Conference calling Information about local commerce, industry, banking and finance Audio-visual equipment is also available on request and additional charge (DVD Player, Personal computer, Laptop, LCD Projector) Secretarial services Photocopying Printing Scanning Courier Services Facsimile 10 seater conference room Stationery Telephone calls Facilities like business card, translator, lamination and spiral binding

Business Centre Charges Business Centre Tariff Sheet here Hours: 7:00 a.m – 1:00 a.m

You can send your queries to [email protected] Outside operating hours, our Concierge team will be delighted to assist with any business-related requests. Please contact them on 011 66771356

Internet Access
Stay connected at Hyatt Regency Delhi with a fast and reliable Internet service provided in all guestrooms and public areas.

Enjoy our Standard Service Internet (up to 1.5 mbps) complimentary (connecting up to six devices) in our guestrooms and suites, or enjoy Premium Service (connecting up to six devices) Internet (up to 4 mbps), perfect for streaming movies, music, video conferencing and downloading for INR850 plus tax daily. Wired and wireless hotel Internet access is available in the hotel. In-House Guests    Standard Service Internet (up to 1.5 mbps, connecting up to six devices) Complimentary in all our guestrooms and suites. Premium Service Internet (up to 4 mbps, connecting up to six devices) -

 24 hours- INR850 plus 12.36% tax Non-resident Guests: Business Centre     30 minutes - INR250 plus 12.36% tax 60 minutes - INR550 plus 12.36% tax Standard Service Internet (up to 1.5 mbps) complimentary for guests who are consuming at our facilities Premium Service Internet (up to 4 mbps) at applicable rates

Public Areas:

- Hardware required to utilise the hotel’s in-room high-speed connection with public IP address – 8200st notebook, which should have a LAN cord or ethernet card and the hotel can provide an RJ45 cable for guests to plug into the data ports in the room and connect to the Internet - High speed connection used is: 1.5 mbps and 4 mbps

Hotel Address

Hyatt Regency Delhi
Bhikaiji Cama Place, Ring Road New Delhi, India, 110066,

Tel: +91 11 2679 1234 , Fax: +91 11 2679 1122
Hyatt Regency Delhi, is located in the commercial hub of Bhikaiji Cama Place. it's the closest hotel in Delhi near airport just 20 minutes’ drive from Indira Gandhi International Airport and the city’s domestic airport. The hotel is also close to embassies, consulates and corporate headquarters, making it one of the most preferred business hotels in Delhi near airport. A local taxi to/from New Delhi International Airport is calculated as per the local meter rates. Distances to the Hyatt Regency Hotel Delhi:    International Airport - 16 kilometres, 30 minutes by car Domestic Airport - 12 kilometres, 20 minutes by car Railway station - 14 kilometres, 30 minutes by car

       

Connaught Place Market - 14 kilometres, 30 minutes by car (central business district, major shopping centre) South Extension Market - 5 kilometres, 15 minutes by car Green Park Market - 5 kilometres, 15 minutes by car Sarojini Nagar Market - 3 kilometres, 10 minutes by car Vigyan Bhawan - 8 kilometres, 20 minutes by car Pragati Maidan - 10 kilometres, 30 minutes by car Nehru Place - 10 kilometres, 30 minutes by car Okhla Industrial Area – 14 kilometres, 30 minutes by car

Onsite Services
                    Assistant Manager on duty 24 hours Personal electronic safe in all rooms 24-hour Room Service Chauffeur-driven luxury cars available 24- hour Concierge Services Major credit cards accepted Currency Exchange Doctor on call Laundry and valet services 24 hours Sightseeing and travel desk Underground parking Baby-sitting service Florist Shopping Arcade Multi-Lingual staff 18-meter swimming pool Baby pool Spa and beauty salon services Fully equipped state-of-the-art gymnasium Treatments and products by Dermalogica, Pevonia and Iraya

Lost and found services: Hyatt Regency Delhi will store all the lost and found items for a maximum period of six months. The hotel will store the items for further period only if the guest calls and claims the found article and states the period of collection.

Parking
Hyatt Regency Delhi offers multi-level parking facilities for INR 100 for its hotel guests only. The parking space can accommodate up to 180 cars. The hotel parking service includes:

  

Paid onsite parking Convention centre parking Valet Service

Indoor parking garage Hyatt Regency Delhi offers a safe indoor parking facility with valet service at INR 100 for hotel guests only. It also offers limited free parking. Convention centre parking Designated convention centre parking is available on request. Separate area designated for coach dropoff points.

For more information on the on parking facilities at the Hyatt Regency Delhi please contact our concierge services at +91 11 6677 1356 or e-mail [email protected] .

Hotel Shops
Shopping Arcade Hyatt Regency Delhi's dedicated retail space, Shopping Arcade stretches elegantly across two levels through the lobby. The Shopping Arcade is designed to enhance the shopping experience with the presence of shops that make available traditional Indian jeweler, exquisite Kashmiri carpets, rugs and floor coverings, hand woven woolens, books and stationery and brands like Himalaya and Lacoste. Hours: 10:00am - 8:00pm The Flower Shop Located on the Lobby level, the Flower Shop caters to a discerning clientele with a selection of fresh, fragrant and delightful arrangements to suit all occasions. Prices start from as low as US$40. Hours: 8:30am - 9:00pm For more information on the on site shopping please contact our concierge services at +91 11 6677 1356 or e-mail [email protected] .

Transportation
Hyatt Regency Delhi offers assistance with airport transfers and any other transportation requirements. Our concierge will be happy to arrange suitable transportation for you around the clock. Hotel Transportation Services:  Chauffeured cars and coaches for hire

 

Airport pickup and drop services on a chargeable basis Concierge assistance

Hotel Limousine Charges:

Service Airport transfer

Car Type Camry / Innova BMW5 / BMWX1 BMW7

Charges 2950 plus taxes 3450 plus taxes 4450 plus taxes 3050 plus taxes 4550 plus taxes 6550 plus taxes 6100 plus taxes 8600 plus taxes 10600 plus taxes

Half day local run

Camry / Innova BMW5 / BMWX1 BMW7

Full day local run

Camry / Innova BMW5 / BMWX1 BMW7

Distances from Hyatt Regency Delhi hotel to main transportation hubs: International Gandhi International Airport (DEL) is located in west Delhi and about 16 km from Hyatt Regency Delhi and a 30-minute drive by car. International Gandhi Domestic Airport (DEL) is located in west Delhi and about 16 km from Hyatt Regency Delhi and a 30-minute drive by car.

New Delhi Railway Station (NDLS) is located in central Delhi and about 14 km and a 30-minute drive by car from the hotel.

City Centre Connaught Place Market (CP) is spread around the inner and outer circle and is one of the most vibrant business, shopping and commercial districts in Delhi. It is located just 14 km away from the hotel and a 30-minute drive by car. Open from 11:00 am to 9:00 pm, closed on Sundays.

South Extension Market (South Ex) is a high-end local market comprising Part 1 and Part 2 situated on either side of Outer Ring Road. It is 5 km from the hotel and an easy 15-minute drive by car. Open from 11:00 am to 8:00 pm, closed on Mondays.

Green Park Metro Station is the nearest metro station to the hotel and is just 3 km away from the hotel and an 8-minute drive by car. Open from 6:00 am to 11:00 pm.

AIIMS – the All Indian Institute of Medical Sciences Metro Station – is just 5 km away from the hotel and a 10-minute drive by car. Open from 6:00 am to 11:00 pm.

Local tuk-tuks and auto rickshaws are available around the clock on the road outside the hotel’s main porch.

For bookings or further information on local taxi services please call our concierge services at +91 11 6677 1356 or email [email protected]

CUSTOMER SERVICE (PROCESS)
RESERVATIONS
1. How do I make a reservation?
Reservations can be made on Hyatt.com by following these simple steps:

Step 1:
     Type the location (city, state, country or hotel name) that you want to visit Select check-in and check-out dates Select the number of adults and children in your party Click "Check Availability"

Step 2:
Click the "View All Rooms & Rates" button located under the information and photo featuring the hotel of interest

Step 3:
 Click "Book" next to the desired room type/rate

Step 4:
 Complete the "Guest Information" page  Click to accept reservation terms  Click "Confirm Reservation"  A reservation confirmation number will appear Reserve a room now. Back to top

2. Are there any restrictions on reserving a room in other countries?
Reservations can be made at all Hyatt Hotels, including properties located outside the United States. Back to top

3. Where can I find room descriptions?
Descriptions of rooms can be viewed on hotel-specific sites or during the online room reservation process. To view room descriptions on hotel-specific sites:

Step 1:
   Type the location (city, state, country or hotel name) that you want to visit Click "Find Hotel"

Step 2:
Click the photograph or logo of the hotel of interest

Step 3:
 Click the "Rooms and Amenities" link near the center of the page To find a hotel, please visit Hyatt.com. To view room descriptions during the online reservation process:

Step 1:
     Type the location (city, state, country or hotel name) that you want to visit Select check-in and check-out dates Select the number of adults and children in your party Click "Check Availability"

Step 2:
Click the "View All Rooms & Rates" button located under the information and photo featuring the hotel of interest

Step 3:
 Click the "Room Details" link located under the name of the room of interest To begin, please visit our Rates and Reservations page. Back to top

4. What is the room rate? What taxes and/or additional charges apply?
Room rates and availability display on Hyatt.com during the online reservation process. Learn more about making a reservation online. After selecting a specific room by clicking "Book" next to the desired rate, the "Guest Information" page will display. This page includes a "Reservation Summary" section on the right side. The total rate, including additional charges and taxes appears here. Rates displayed do not include charges for special requests. Back to top

5. Can I get my corporate rate when making a reservation online?
When available, corporate rates may be reserved online by following the steps below:

Step 1:
      Go to Hyatt.com Type the location (city, state, country or hotel name) that you want to visit Select check-in and check-out dates Select the number of adults and children in your party Type your corporate number in the "Group/Corporate #" field Click "Check Availability"

Step 2:
 Click the "View All Rooms & Rates" button located under the information and photo featuring the hotel of interest

Step 3:
 Click "Book" next to the desired room type/rate

Step 4:
 Complete the "Guest Information" page  Click to accept reservation terms  Click "Confirm Reservation"  A reservation confirmation number will appear Reserve a room using your corporate rate now. Back to top

6. Can I book more than one room at a time?
Yes, you can reserve two rooms at a time. After selecting your travel dates, please select the number "2" from the drop-down box titled "Number of rooms." Make a reservation now. Back to top

7. How will I know if the room I've selected is available?
Only available rooms will display during the reservation process. Back to top

8. Will I be guaranteed that my room will have the bed type, view or location I requested?
When making a reservation online, you can select either a bed type specific room (such as City View 1 King Bed) or a non-bed type specific room (such as Hyatt Guestroom). Choices vary depending on availability. After selecting a non-bed type specific room, you will be able to request a particular bed type. You will also be able to note your smoking preference, type in comments and make additional requests, such as asking for a crib or rollaway bed. Hyatt is committed to accommodating room type preferences and requests. Occasionally, we receive more requests than are available at a particular hotel or resort. If this happens, every effort will be made to meet your room preferences. Hyatt Gold Passport Platinum and Diamond members will be guaranteed the bed type (i.e. King, Queen, Double, etc.) for the room type selected at the time of reservation. View theTerms & Conditions for Hyatt's bed type guarantee. Back to top

9. What is Hyatt's reservation guarantee?
If you book a room on Hyatt.com and prepay with a credit card, Hyatt will have a room reserved for you when you arrive, or will provide, at no cost to you:  A free night at a comparable hotel  Free transportation to and from that hotel  One free telephone call to advise your family where you can be reached Back to top

10. Does Hyatt guarantee my reservation bed type preference?
This benefit is reserved for Hyatt Gold Passport® Platinum and Diamond members only and is available at Hyatt Hotels & Resorts® worldwide, Hyatt Place and HYATT house.Hyatt Gold Passport Platinum and Diamond members will be guaranteed the bed type (i.e. king, queen, double etc.) for the room type selected at the time of reservation. If the hotel is unable to honor the bed type at check-in, members will receive 5000 Hyatt Gold Passport bonus points and their room will be changed the next day for the requested bed type. The bed type guarantee does not apply to room upgrades. In order to qualify for the guarantee, the member's Hyatt Gold Passport number, and bed type preference must be included on the reservation. Reservations made through Meeting Planners, travel agents, and wholesalers must include this information in order to be included in the guarantee. The guarantee is not valid on reservations booked through third party websites such as, but not limited to, Expedia, Priceline, and Hotels.com. A Platinum or Diamond member who makes a reservation on the same day he/she plans to arrive at the hotel, or who walks into a hotel without a reservation is not eligible to receive the guarantee. The maximum benefit is 5000 Hyatt Gold Passport bonus points per room, per stay regardless of the number of people in the room. Guarantee only applies to the member's room; regardless of the number of rooms for which the member pays. If a member believes that compensation is due with respect to the bed type guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation. Limited bed types may be available during certain high demand periods or special events. Bed type guarantees do not apply to Hyatt Grand Bed™ availability. Hyatt Grand Bed availability may vary by property. This offer is subject to the terms and conditions of the Hyatt Gold Passport program. See GoldPassport.com for details. Hyatt reserves the right to alter or withdraw this program at any time without notice. Hyatt Hotels and Resorts® encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation. HYATT name, design, and related marks are trademarks of Hyatt Corporation. ©2013 Hyatt Corporation. All rights reserved. Back to top

11. Does Hyatt guarantee my non-smoking room preference?
Hyatt's non-smoking guarantee is as follows: Offered to all guests of Hyatt Hotels & Resorts® worldwide, Hyatt Place and HYATT house.The nonsmoking guarantee is based on availability at time of reservation. If a guest requests a non-smoking room at time of reservation and a hotel is unable to honor the request at time of check-in, in the U.S. and Caribbean, the guest will receive a choice of either 5000 Hyatt Gold Passport bonus points or a USD$100 Hyatt Gift Card. In hotels outside of the U.S. and Caribbean guests will be offered their choice of either 5000 Hyatt Gold Passport bonus points or USD$50 food and beverage credit; CAD$100 in Canada. The food and beverage credit outside the U.S., Caribbean and Canada will be the equivalent of USD$50 food and beverage credit in local currency. No change will be given if full credit is not used. In order to qualify for the guarantee, the guest's non-smoking preference must be included with the reservation. Reservations made through Meeting Planners, travel agents, and wholesalers must include the nonsmoking preference in order to be included in the guarantee. The guarantee is not valid on reservations booked through third party websites such as, but not limited to, Expedia, Priceline, and Hotels.com. A guest who makes a reservation on the same day he/she plans to arrive at the hotel, or a guest who walks in to a hotel without a reservation is not eligible to receive the guarantee. If a member believes that compensation is due with respect to the bed type guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation. Limited nonsmoking rooms may be available during certain high demand periods or special events. Only one compensation per room per stay, regardless of the number of people in the room. Hyatt reserves the right to alter or withdraw this program at any time without notice. Hyatt Hotels and Resorts® encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation. HYATT name, design, and related marks are trademarks of Hyatt Corporation. ©2013 Hyatt Corporation. All rights reserved.

Back to top

12. How old must I be to reserve a room?
Generally, the minimum age to reserve a guestroom at Hyatt is 21 years old. However, this age may vary by hotel. Please check the specific policy of the hotel you plan to visit. A person of the minimum age requirement must be present at check-in and become a registered guest in the room. Back to top

13. Can I pay for another guest's room (a friend, family member or co-worker, etc.) with my credit card?
Yes, you may pay for another guest's room with your credit card. Simply complete theHyatt Credit Card Authorization Form, sign it and fax it to the hotel. The hotel fax number will automatically populate on the form when you select a hotel. We require customers to submit this form for their own credit card protection. Back to top

14. What is a third-party credit card authorization?
Credit card authorization forms are used if the guest holding the reservation is not paying for the room. For a third-party individual to pay for a room, he or she must complete theHyatt Credit Card Authorization Form, sign it and fax it to the hotel. Back to top

15. Do I need to send a credit card authorization form for multiple rooms at the same hotel that are being billed to the same credit card?
No, you only need to send one credit card authorization form. Back to top

16. Why aren't HYATT house and Hyatt Place hotels listed in the drop-down menu on the form?
At this time, HYATT house and Hyatt Place properties do not accept the Hyatt Credit Card Authorization Form. You will need to contact the hotels directly. Please visit the property website for contact information. Back to top

17. Why am I getting an error message that tells me I can't save the form to my computer?
To protect your credit card information, we have not enabled this form to save your information. Back to top

18. What should I do if I can't get the third-party credit card authorization form to display on Hyatt.com?
Please contact Hyatt Hotels Consumer Affairs at 1-800-323-7249. Back to top

19. What type of identification must guests present at check-in if a third party is paying for the guest room?
The guest will be required to present valid photo identification at check-in. Back to top

20. Can I email the third-party credit card authorization form to the hotel?
Unfortunately, you can't. In the interest of protecting your personal credit card information, we can only accept the Hyatt Credit Card Authorization Form via fax. Sending credit card information by email is not a secure method of transmission. Back to top

21. How will I know if the hotel received my authorization form?
Your fax machine should provide a date and time stamp that indicates when the fax was received by the hotel. If you have any concerns regarding the status of the authorization form, please contact the hotel directly. Back to top

EXISTING RESERVATIONS
1. Will I receive a confirmation of my reservation?
Upon clicking "Confirm Reservation," the booking process is complete. A confirmation number will immediately display on the screen and an email confirmation will be sent to the address you provided within 30 minutes of making your reservation.

2. How can I review and/or modify my reservation before it has been submitted?
At any time before submitting your reservation, you can select "Change Details" within the "Reservation Summary" section on the right side of the page.

3. How can I review and/or modify my reservation after it has been made?
You may review or modify your reservation online using your first name, last name, and reservation confirmation number or credit card number. Your details will be sent securely. Some reservations may not be retrievable online. If you have problems retrieving your reservation, please contact us.

PROFILE AND PASSWORDS
1. Do I need to set up an account or travel profile?
You do not have to set up an account or profile to make online reservations or browseHyatt.com. However, logging in with a Gold Passport account will simplify and speed-up the reservation process by automatically populating the reservation form as you make a reservation. It will also allow us to provide easy access to information that reflects your travel interests. Join Hyatt Gold Passport now.

2. If I am a Hyatt Gold Passport member, do I need to create another account on Hyatt.com?
No. Simply sign in with your Gold Passport account number or username and your password.

3. I forgot my password. What should I do?
Hyatt Gold Passport members can get easy instructions for setting a new password.

4. Will my information be kept secure? How will Hyatt protect my privacy?
Hyatt is committed to safeguarding your privacy online. We have posted a privacy policy to help you understand the nature of the personal information that we collect when you use this website and how that information will be used. For more information, view our privacy policy.

GIFT CERTIFICATES
1. How do I order Hyatt Gift Certificates?
You can order gift certificates online.

2. How and when will I receive confirmation about my online Hyatt Gift Certificate purchase?
As soon as you have completed the online order form and clicked the final "Submit" button, a new page will appear that confirms your order has been sent. When this page appears, please be assured that your order has been received and will be processed.

3. How can I check the status of my order?
To check the status of a Gift Certificate delivery, please call Hyatt Customer Service at 1-800-555-9655. Please allow 24 hours after you have completed the order form on Hyatt.com before calling.

4. How can I change a Hyatt Gift Certificate purchase I have already made?
You can review or modify your order prior to check out or final purchase. Please review the details of your purchase carefully prior to check out. If you have questions after your purchase has been submitted, please call Hyatt Customer Service at 1-800-555-9655. Purchases that have already been processed may not be modified or cancelled.

5. What payment options are available?
Online purchases can be made using Visa, MasterCard and American Express credit cards. Please contact Hyatt Customer Service at 1-800-555-9655 if you need additional payment options.

PAYMENT AND CANCELLATION
1. Do I have to send my credit card over the Internet to book a reservation? Is your reservation processing secure?
A credit card is required for all reservations made via Hyatt.com. For your protection, the reservation processing is handled on a secured server that encrypts your credit card information. For more information about the security procedures on our websites, please review ourprivacy policy. Back to top

2. Do I need to guarantee my reservation with a credit card or some form of deposit?
Yes, a credit card is required in order to guarantee reservations made online. Back to top

3. Will my credit card be charged prior to my arrival at the hotel?
In some cases, a deposit will be charged prior to your arrival at the hotel. Guarantee policies vary by hotel. If the Hyatt hotel where you are staying requires a credit card deposit, your credit card will be charged as soon as the hotel can process it. To determine whether your credit card will be charged prior to your arrival, please read the cancellation and deposit policy that displays as you make your reservation online. This information displays immediately below the credit card number field. It may also be seen by following these steps:

Step 1:
      Go to Hyatt.com Type the location (city, state, country or hotel name) that you want to visit Select check-in and check-out dates Select the number of adults and children in your party Click "Check Availability"

Step 2:
Click the "View All Rooms & Rates" button located under the information and photo featuring the hotel of interest

Step 3:
 Click "Rate Details" next to the desired rate type name (such as "Hyatt Daily Rate") Back to top

4. Which credit cards can be used to guarantee a reservation?
       The following credit card types are generally accepted for reservations on Hyatt.com andGoldPassport.com. American Express Carte Blanche Diners Club Discover Card Japan Credit Bureau MasterCard Visa As you make a reservation online, the credit card types accepted at that particular hotel appear in a dropdown box next to the field where you type your credit card number. Please contact us if you would like to make reservations using alternate credit card types. Back to top

5. Can I use my Gold Passport awards or Hyatt Travel Partners or Airlines awards?
To check Gold Passport award availability, book select hotel awards or request points-to-miles conversions online, please sign in to GoldPassport.com. Reservations for Hyatt Travel Partners or Airlines awards cannot be confirmed online. To redeem this type of award, please contact us.

CANCELING / CHANGING AN ONLINE RESERVATION
1. How do I cancel or change a reservation I have already made?
You may cancel or change your reservation online using your first name, last name, and reservation confirmation number or credit card number. Your details will be sent securely. Some reservations may not be retrievable online. If you have problems retrieving your reservation, please contact us.

2. If I cancel or change my reservation, will I get a refund or credit? Will I have to pay any fees?
Cancellation and deposit policies vary by the hotel and confirmed rate. The policies regarding your specific reservation are provided at the time the reservation is made. They are also provided in online, email, written and faxed confirmations. Please contact us to receive additional information regarding your reservation.

3. Will I be charged a night's stay if I arrive late or miss my arrival date?
Reservations that have been guaranteed with a credit card and/or deposit are held for you until arrival. If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply. Please contact us for additional information about your reservation.

BEST RATE GUARANTEE
1. What are the requirements for submitting a claim for Hyatt's Best Rate Guarantee Program?
When comparing rates between Hyatt and other sites, if you find a lower rate than what is offered on Hyatt.com, HyattPlace.com or HYATThouse.com, contact a Best Rate Guarantee Representative at 1866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week. The

representative will be able to verify the rate immediately without any delay. The rate must be for the same hotel, type of accommodations, room type and bed type as well as the same dates and number of guests. The lower rate must meet the Terms and Conditions to qualify for the Best Rate Guarantee. Terms & Conditions Back to top

2. If I am able to find a lower rate, how do I contact Hyatt?
A Hyatt Best Rate Guarantee Representative can be reached at 1-866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week. Back to top

3. If I find a lower rate, after I have already booked my reservation on Hyatt.com, HyattPlace.com or HYATThouse.com, can I still qualify for Hyatt's Best Rate Guarantee?
Yes. If it is within 24 hours of making your HyattPlace.com, Hyatt.com or HYATThouse.com reservation, contact a Hyatt Best Rate Guarantee Representative at 1-866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week. They will attempt to validate the claim and make the appropriate adjustments to your rate, if the Terms and Conditions are met. Terms & Conditions Back to top

4. When will I know if my rate will be adjusted?
All claims will be handled immediately via the telephone. The Hyatt Best Rate Guarantee Representative will go to the web site where the lower rate was found and ensure it is for the same terms and conditions as the HYATThouse.com, HyattPlace.com or Hyatt.com rate and for the same length of stay. If the claim qualifies, they will apply the 20% discount. Back to top

5. Do I receive 20% off of each night?
The Hyatt Best Rate Guarantee is determined based off the total stay rate, not a nightly rate. Back to top

6. Are taxes and service charges included in the guarantee?
The Hyatt Best Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, gratuities or other fees. Back to top

7. What is acceptable evidence of a lower rate?
When you contact a Hyatt Best Rate Guarantee representative and inform them of the site where you found the lower rate, they will attempt to validate availability of the lower rate, and verify that it complies with the Terms and Conditions of the guarantee. If the rate is no longer available, the guarantee will not apply. Terms & Conditions Back to top

8. Are Gold Passport points awarded for bookings that qualify for the Hyatt.com Best Rate Guarantee?
Yes. The number of Hyatt Gold Passport points to be awarded to Hyatt Gold Passport members will be based on the rate actually paid upon checkout. Normal Gold Passport benefits will apply based on your tier level. Back to top

CONTACT HYATT
1. Where do I send questions and comments about this website?
Please view our feedback form to share your questions and comments about our site. If you would like to comment on technical difficulties, please include a brief explanation along with the error message received. We appreciate your feedback and we will consider your ideas when enhancing Hyatt.com with additional content and functionality.

2. Where can I send comments regarding a past Hyatt stay?
We truly appreciate guest feedback. Please fill out our feedback form to share comments about your stay.

3. How can I contact Hyatt Consumer Affairs?
To contact Hyatt Consumer Affairs, please fill out our online form or call us at 1-800-323-7249 or 1-402592-6465.

Hyatt Gold Passport Still Have questions? Please Contact Us. Accessing your account Hyatt Gold Passport Awards General Hyatt Gold Passport Program Earning and Redemption in Restaurants and Spas (participating outlets) Hyatt Gold Passport Promotion – New Possibilities Platinum Extras Awards Hyatt-MGM Resorts Relationship

People

Meetings
In the midst of Bhikaji Cama commercial complex, Hyatt Regency Delhi hotel offers the city of Delhi a total of 8600 square feet of indoor space and 5000 square feet of outdoor meeting and event space spread across the hotel’s eight sophisticated and versatile meeting

rooms, boardrooms and lawns featuring a combination of function, form and technology to meet every requirement. The business hotel is equipped to meet a broad spectrum of clients’ business requirements. Meeting rooms and boardrooms are available to conduct corporate meetings, incentive breaks, seminars, weddings and social events of any size or configuration. The hotel provides you with State-of-theart meeting equipment and a team of dedicated professionals ensure that every detail including themeeting catering is taken care of. Groups benefit from the hotel's dedicated entrance and check-in area to facilitate smooth arrivals. Our 5 star hotel in Delhi offers a flexible pillarless Regency Ballroom (RBR) of 5510 square feet which can host large weddings, corporate events, award functions, fashion shows and innovative events for 550 people theatre style and can further be divided into three sections, which can accommodate smaller functions for 100-150 people. The guests attending conference at Hyatt Regency Delhi hotel also benefit from a separate hassle free entry to the Regency Ballroom. The Ballroom has a designated pre-function area and an outdoor space for vedi rituals. Book your meeting for an additional choice of three boardrooms and two function and meeting rooms, accommodating from 10 to 150 people is available with the standard requirements, audio-visuals, high-speed Internet connections, video conferencing capabilities and inclusive of delectable items served during the meeting or event.

Hyatt Gold Passport Planner Rewards With Hyatt Gold Passport Planner Rewards, you will enjoy valuable benefits and recognition at Hyatt locations worldwide. Register today and become member of Hyatt Gold Passport.

Contact Us
Please contact our dedicated events department at + 91 11 6677 1461 or book an event or meeting [email protected]

Wedding Venues
Locations
We can offer you the pillarless Regency Ballroom (RBR) of 5,510 square feet, which can accommodate up to 550 people with a separate outdoor area for the vedi ritual or organise a dream wedding in the splendour of a beautifully manicured lawn, for a reception or buffet dinner for up to 800 people. Regency Ballroom Our magnificent ballroom features column-free visibility from all angles and including a pre-function area. Divisible into three sections for added flexibility, this is the perfect venue for up to for 500 people theatre-style seating or 250 people in banquet style seating. The Ballroom can be easily accessed via its own entrance situated at the banqueting level or via the staircase from the Lobby Level. Mayfair Room Located on the Lower Lobby Level, Mayfair offers an elegant choice for dinners for up to 40 people or theatre-style meetings for up to 50

people. Mayfair has the flexibility to be divided into two rooms for smaller or more intimate functions. Senate Room Senate provides 2000 square feet of space for both business and pleasure and is ideal for small business meetings, private dinners and cocktail parties. Located at the banqueting level, the maximum capacity of Senate is 80 people theatre style or 70 people cocktail reception style.

Click here for a complete listing of all room capacities and the floor plan of all meeting rooms.

Contact Us Please contact our dedicated events department at + 91 11 6677 1461 or book an event or meeting at [email protected].

Hyatt Regency Delhi Employer Reviews
Company Attributes
    

Salary/Benefits Management Job Security/Advancement Job Culture Job Work/Life Balance

Featured Review

,
Sales Manager (Former Employee), Bangalore – August 26, 2013

it was ok, it was nothing great to say about any organisation. Organisation is always good but people who are working there makes that organisation good or bad.
Was this review helpful? Yes – No

,
Sales Manager (Former Employee), Bangalore – August 26, 2013

it was ok, it was nothing great to say about any organisation. Organisation is always good but people who are working there makes that organisation good or bad.
Was this review helpful? Yes – No

smart and professional workplace
STEWARD (Former Employee), Delhi, DL – June 24, 2013

Pros: nice management Cons: very busy schedule all together it was a great experience to learn management skills.
Was this review helpful? Yes – No

i habe problem with salary
gso in food and beverage (Current Employee), bhikaji cama place – May 15, 2013

i have learned about food, services to the guest proper standards to b followed billing all cash closing EDC machine closing reservation handling
Was this review helpful? Yes – No

Nice place to work
Guest Servece Officer - Front Office (Current Employee), New Delhi – April 28, 2013

Pros: free Cons: 11-16 hrs We take Check in and Check out handle the request and complains of guests, saling the rooms and intraction with all guests in during shift. I Iearnt how to intract with high profile guests take care of there requests and the managment is just amazing all are very well educated and well trained, even co workers are also helpfull. only shift hours sometimes – more...
Was this review helpful? Yes – No

productive and work place
SENIOR WAITER (Current Employee), DELHI, NDLS – January 5, 2013

Pros: management think about people Cons: long hours only the duty hours is 12hrs,nd salary is nt according to that.
Was this review helpful? Yes – No

production
Chef (Former Employee), delhi – August 31, 2012

Pros: free meal Cons: full time duty sat sun bizi day new food recipes management learn new thing good when i cook food
Was this review helpful? Yes – No

i like my hotel very much nd am proud to be a part of hyatt
hostess (Current Employee), polo lounge -bar – July 19, 2012

i dont have any such day so far.....nd wish not in future also. i learned how to compromise in critical situation and how to handle and react in those situation. management is very very good .i dont even have words to describe.. they are so caring for their staff same as they are for their guest.this is the best part of my current company..by which – more...
Was this review helpful? Yes – No

Well managed hotel and Fine-tuned Management system
Manager- Hygiene & Quality Assurance (Current Employee), Delhi, DL – April 21, 2013

Pros: excellent training modules Cons: manpower cutting I am lucky to get this chance of mentioning few aspects of my day to day life at Hyatt regency Delhi. I am solely responsible for achieving ISO22000:2005 certified status for our Hotel.The team over here is very co-operative and people have deep concern for Food safety. The most enjoyable part of my job is to train Housekeeping and Engineering team – more...
Was this review helpful? Yes – No

A place to learn,gain knowledge and to get experienced
Executive (Current Employee), Delhi, CA – July 13, 2012

Pros: two main meals, dropping Hyatt Regency Delhi is a good organisation to work with.I have learnt lots of things there, like how to manage and handle different situations.To work under pressure. co- workers are also cooperative and supportive.The hardest part of the job is long shifts but that also makes us learn so many things and turns hardest part to the most enjoyable part – more...
Was this review helpful? Yes – No

Companies such as DLF Golf Resorts, Hyatt Regency opt specialist firms for life-saving training for staff
PTI Apr 22, 2012, 11.54AM IST

Tags:
   

life-saving training| Hyatt Regency| Employee training| DLF Golf Resorts

NEW DELHI: As corporate houses seek to be prepared to tackle emergencies, many firms such as DLF Golf Resorts and Hyatt Regency are turning to specialist companies to train their employees on life-saving techniques and raising their awareness level. "In large-operation based organisation, it becomes imperative that we do have employees who possess the basic knowledge on firstaid procedures," Hyatt Regency Training Manager Raghav Yadav said. He said a majority of the staff at Hyatt Regency have been given professional training to handle any sort of emergency and provide basic first-aid to guests or fellow employees should a need arise. Expressing similar views, DLF Golf Resorts Ltd Director Aakash Ohri said: "Such kind of training is important to handle any emergencies at work so as to make it a safer place. It helps one be prepared in any kind of situations." Commenting on the growing trend of more and more corporates opting for such training for their staff, Vivo Healthcare Managing Director Shakti Singh said: "We train everyone from CEOs to security guards...but health and safety is in its infancy in the country but now firmly beginning to take root." The Gurgaon-based Vivo Healthcare is among those firms which provides specialist trainers for providing life-saving techniques for its employees. Other firms which provides such services includes St John and Red Cross.

It provides a range of training from basic first aid courses for the layman to specialised trauma and emergency management training for emergency personnel.
Other customer

A forced one night stay here as my family was out of Delhi and had a business guest. A great hotel to start with. Modest pricing, perfect set up and the multi-cuisine buffet breakfast made my short stay memorable. a well stocked bar added to the pleasure. rooms were spacious and utmostly clean and had no complaints.Compact room with all...More
Was this review helpful?Yes See 2 more reviews by Gauravm1986 for New Delhi Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review
22 July 2013

Dear Valued Reviewer, Greetings from Hyatt Regency Delhi! Thank you for your kind recommendation we truly appreciate it. We are very happy to learn that you found our service great and our colleagues extremely friendly. We constantly endeavour to create memorable moments for all who visits us. Looking forward to welcoming you back soon. Best regards, Aseem Kapoor General Manager More

unni_menon
Bangalore, India Senior Contributor 21 reviews 12 hotel reviews 11 helpful votes

“Reasonably good business hotel”
Reviewed 6 October 2013 NEW

Very functional and efficient business hotel. The basic rooms were a bit smaller than what I have stayed at in recent times. The moment I see a hotel room wall, panelled with mirror, sets me thinking... hey even the management realise the room is small and we need to make it appear bigger, lets use a mirror. The square tub...More




Was this review helpful?Yes
Problem with this review?

Prateeque
New Delhi, India

Senior Reviewer 8 reviews 5 hotel reviews

“Club Class - Literally!”
Reviewed 6 October 2013 NEW

The first time we stayed at Hyatt in New Delhi, we stayed at a Club Class room on the club floor, and were just bowledover by the extent of comfort and indulgence they would go to, to make your stay more than just memorable. Extremely comfortable rooms, very nifty interiors and beautiful view from the room of the pool-side in...More
Was this review helpful?Yes
Problem with this review?

Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review
7 October 2013

Dear Valuable Reviewer Greetings from Hyatt Regency Delhi! Thank you for your valuable feedback regarding your stay with us at our hotel. At Hyatt Regency, we aim at providing authentic hospitality to all our guests. We are delighted to know that you had a great experience.Thank you once again for your kind words of encouragement. We look forward to welcoming... More

BatWillow68
Essex Top Contributor 68 reviews 20 hotel reviews 45 helpful votes

“I stay every year and it is great!”
Reviewed 3 October 2013 NEW

As usual I received a great welcome from all the staff, they have your name memorised and meet and greet you with check in at your room. The Spa was good although I found the sauna, jacuzzi and steam room a little hotter than what I am used to in the UK. The Thai masseuse was one of the best...More
Was this review helpful?Yes
Problem with this review?

Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review
7 October 2013

Dear Valuable Reviewer Greetings from Hyatt Regency Delhi! Thank you for your valuable feedback regarding your recent stay with us at our hotel. We are delighted to learn of your appreciation for our service and facilities at Hyatt Regency Delhi. Pleased to note that we

have taken your feedback about the steam, sauna and jacuzzi with the concerned team. About... More

Travels211mumbai
Mumbai, India Senior Reviewer 10 reviews 10 hotel reviews 5 helpful votes

“Elite and posh”
Reviewed 3 October 2013 NEW

I stayed here for a couple of nights as a business trip. I would likely not have been able to afford it otherwise. They charge quite exorbitant rates for transport from airport, food etc. but I guess it would be comparable to other 5 star hotels here. Room service is excellent with very helpful staff- who even helped me repair...More
Was this review helpful?Yes
Problem with this review?

Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review
7 October 2013

Dear Valued Reviewer Greetings from Hyatt Regency Delhi! Thank you for your valuable feedback regarding your stay with us at our hotel. At Hyatt Regency, we aim at providing authentic hospitality to all our guests. We would like to appraise you that all our rates for each of our services and facilities offered at the hotel whether it be rooms,... More

Privthi
Reviewer 4 reviews 3 hotel reviews

“The place was awasome”
Reviewed 1 October 2013 NEW

The place was a nice and amazing hotel with great service and very warm welcoming and also the staff was very cooperative we had our cousins cocktail party there and nice ambience but was very cold at that time and we all had to wear sweaters and the view from the hotel was also cool
Was this review helpful?Yes
Problem with this review?

Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review

7 October 2013

Dear Valued Reviewer Greetings from Hyatt Regency Delhi! Thank you for your valuable feedback regarding your visit to the hotel at one of our banquet venues. At Hyatt Regency, we aim at providing authentic hospitality to all our guests. We are delighted to learn of your great experience and your appreciation for our service. We look forward to welcoming you... More

Jazzy_Jayzzz
Singapore Senior Reviewer 8 reviews 7 hotel reviews 4 helpful votes

“Great hotel”
Reviewed 30 September 2013 NEW

Firstly, resonable rates for a Hyatt... One of the busiest hotels I've been to. Lots of guests local and foreign, incl flight crews. Expect a queue (to check-in or check-out) during peak hours. I've stayed here a few times, and I always try to get a room close to the elevator. One time I had a room all the way...More
Was this review helpful?Yes

Problem with this review?

Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review
7 October 2013

Dear Valued Reviewer Greetings from Hyatt Regency Delhi! Thank you for your valuable feedback regarding your stay with us at our hotel. At Hyatt Regency, we aim at providing authentic hospitality to all our guests. We look forward to welcoming you back soon again and being of service to you. Thank you and best regards, AseemMore

Dr_Satyajit_Borah
Tezpur, Assam, India Contributor 16 reviews 16 hotel reviews 2 helpful votes

“Wondeful place..”
Reviewed 29 September 2013

A memorable experience to be in Hyatt New Delhi.. good location, majestic campus, an attrav tive pool with a sprawling lawn, great breakfast, a must try Sunday buffet lunch. Total feeling and care is definitely 5* plus.

Was this review helpful?Yes
Problem with this review?

Husainbaj
Mumbai, Maharashtra, India Reviewer 4 reviews 4 hotel reviews 1 helpful vote

“Hyatt is SUPERB !!”
Reviewed 28 September 2013

I had been to Delhi for corporate meetings and landed up booking my hotel as Hyatt....Excellent Hospitality, food, amenities at very reasonable rates. But just one thing is the rooms are little small compared to other Hotels ...as usual they have used too many mirroring techniques to make the room look big :)
Was this review helpful?Yes 1
Problem with this review?

Olgs R
Sydney, Australia Reviewer 4 reviews 3 hotel reviews 3 helpful votes

“Great hotel but small size rooms for a Hyatt and a bit overpriced”
Reviewed 28 September 2013 via mobile

As an overall experience, the Hyatt Regency Delhi hotel was very good, as you would expect from Hyatt. The hotel has a beautiful lobby and very nice restaurants. The cafe located at the pool level which offers buffet at dinner time $45 per head, provides high quality food with the best chocolate creme brulee I have ever tasted. The regency...More
Was this review helpful?Yes
Problem with this review?

nyashpal
Dubai, United Arab Emirates Senior Contributor 38 reviews 17 hotel reviews 11 helpful votes

“Still delivers as promised”
Reviewed 26 September 2013 via mobile

One of my favourite hotels in Delhi and a delight to stay or just visiting for a meal. The rooms are well appointed. The amenities are just super. Staff is friendly and very caring and they ensure that u are always greeted by a smile. Definitely one of the best hotels in Delhi.