Hospitality or Food and Beverage Manager

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Objective To work as a front of the house manager, assistant general manager, or restauran t manager for a restaurant that emphasizes excellent service. Education Grand Valley State University, Allendale, Michigan; Bachelor of Science, 2003 Major: Hospitality and Tourism Management, emphasis in food service management Minor: Business Administration Southern New Hampshire University Online, Manchester, New Hampshire, Seeking Masters in Hospitality Administration, January 2006-September 2010 Completed Walt Disney World College Program, Ducktorate, Orlando, Florida; July 2000 Work Experience Assistant Food Service Supervisor, August 2003 to present Van Buren Public Schools, Belleville, Michigan Oversee the preparation and serving of breakfast and lunch to 2500 students dai ly at nine sites. Plan and supervise catering events such as retirement and reward receptions, mo nthly dinner meetings for Business Womens Association, Teacher in-service breakf ast and lunch, etc. Assist in the management and training of 50 employees Inventory management Health code evaluation Provide nutrition education to staff and students Certified Team Trainer/Cashier/Guest Services, October 2003 to present Target Store, Canton, Michigan Food Service Director Intern, August 2002 to December 2002 Grandville Public Schools, Grandville, Michigan Prepared and served lunch to thousands of students daily Menu planning based on federal/state nutrition requirements Prepared production records Swing Manager, April 2002 to July 2003; January 1999 to November 2000 Hudsonville McDonalds, Hudsonville, Michigan Georgetown McDonalds, Jenison, Michigan Schedule, assign and manage crew Perform opening and closing procedures Count cash drawers and discuss overages and shortages with employees; prepare d aily bank deposits Comply with health department regulations; test food and equipment Ensure guest satisfaction by actively addressing any guest complaints Emmerson, page 2 Food Preparation, January 2002 to April 2002 Aramark, Grand Valley State University Food Services Hostess/Cashier, October 2001 to December 2001 Perkins Restaurant and Bakery, Jenison, Michigan Server, February 2001 to July 2001 Sullys at the Days Inn, Grand Rapids, Michigan

Front Desk Agent, October 2000 to March 2001 Comfort Suites, Grandville, Michigan Hospitality Cast Member, Front Desk, All-Star Resorts, January 2000 to July 2000 Walt Disney World College Program, Orlando, Florida Handled guest services, check-in, check-out and reservations for hundreds of gu ests daily Shadowed front desk and housekeeping management Cleaned rooms and transported luggage Trained in Disney management with an emphasis on providing exceptional experien ces to international and domestic guests of all ages Professional Accomplishments Member of Grand Valley State University Young Alumni Council (2008-present) Communications Committee Chair, School Nutrition Association of Michigan (2006-2008) Member, American/Michigan School Nutrition Association (2004-present) Past Student Member/Officer, Hospitality Management Association Mentor, Grand Valley State University (Fall 1999-Fall 2000) Past Student Member of Professional Convention Management Association Attended the 2003 National Professional Convention Management Association Conven tion National ServSafe Certification for Food Service Safety and Sanitation, April 20 06 First Aid and CPR Certified, Spring 2007 National Restaurant Association Educational Foundation Scholarship, January 2002 Speaker at Michigan School Food Service Association Spring Conference, April 200 4 and April 2006 Information and evaluation from Walt Disney World College Program are available

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