HR Manager or HR representative or HR associate

Bill Smith Objective To obtain a position in Human Resources which capitalizes on my life and educati onal experiences and allows growth in the field of Human Resources. Experience Graduate Teaching Assistant, Psychology Department, University of Central Florid a; Orlando, Florida, 2006 - present * Monitor discussion boards, answer questions, design quizzes, accept and grade research papers from students, accept and grade assignments for the following co urses: * Research Methods * Basic Learning * Physiological Psychology Store Manager & Instructor, Pottery From The Heart; San Antonio, Texas, 1997 - 2 002 * Bookkeeping, Inventory, Marketing, Advertising * Recruiting, Hiring, Training, Supervising staff of 2 * Conducted art classes for continuing education programs for 4 school districts Service Representative, HC Brill Company, San Antonio, Texas, 1993 - 1996 * Responsible for training, deployment and supervision of 30 customer service re presentatives to 200+ grocery store bakery departments * Designed all bakery showcases, trained subordinates on display plans, and ensu red quality control for showcase plan compliance for new store grand openings as well as redesigns * Created bakery programs which resulted in increased sales for both HC Brill an d client stores * Created bakery decorator employee development and training handbook as a servi ce to a large client store, which was adopted for implementation by the store * Dealt with a diverse population of both employees, client stores, and customer bases Administrative Assistant / Receptionist, Zee Company, San Antonio, Texas, 1988 1990 * Greeted customers face to face and on busy phones * Clerical duties included faxing, typing, filing, and legal librarian for FAA f iles * Microsoft Word Reservations Sales Agent, Southwest Airlines, San Antonio, Texas, 1985 - 1988 * Call Center inbound customer service duties * Exhibited superior problem resolution skills, researched inquiries, calmed ira te customers * Detail oriented, high stress, fast-paced environment with requirement for high ly flexible attitude Lobby & Drive-Thru Teller, ATM Depositor, San Antonio Savings, Texas, 1982 - 198 5 * Conducted bank transactions with customers in person and on the phone using NC R 2270 * Cross-sold bank products * Balanced daily cash drawer * As ATM Specialist, input and balanced ATM transactions for every ATM on a dail y basis Please note: Periodic gaps in employment were the result of the opportunity to

devote a period of time to raising family.

Education Kansas State University * Anticipated graduation date - December 2009 * Course of Study - Master's Degree - Industrial and Organizational Psychology University of Central Florida, Bachelor of Arts, Psychology, 2007, GPA 3.725 * Lifetime Membership in Psi Chi, the National Honor Society in Psychology * President's Honor Roll * Dean's List for Outstanding Scholastic Achievement Brevard Community College, Associate of Arts, 2006, GPA 3.70 * Graduated with Honors, Phi Theta Kappa, the International Honor Society of Two -Year Colleges * President's List for Excellent Achievement, Spring 2006 * Dean's List for Outstanding Scholastic Achievement, Spring 2005 Volunteer Work * Meals on Wheels, provide weekly delivery of meals to elderly and disabled, 200 6 - present * Lewis Carroll Elementary School, classroom assistance, 2005 - present * Cocoa Beach Seabean Symposium, Cocoa Beach Library, respond to listserv inquir ies on seabean.com regarding foreign objects found in the ocean, and current pat terns; participate in ocean awareness programs; assist with annual ocean symposi um, 2004 - present Software Skills People Soft WebCT Microsoft Word, Microsoft Excel, Microsoft PowerPoint Languages: Fluent in English and Spanish