Hr Manager
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ROSALIE RICE, BS, MA 505-508-4100 Cell (505) 501-1059 [email protected] Summary Human Resources Manager with over fifteen years of comprehensive human resource experience including recruitment and retention, conflict resolution, change mana gement, labor relations and benefits administration. Proven experience collabor ating with senior management to conduct Human Resources strategic planning in or der to support and further company goals. Possess broad knowledge of human reso urces in a variety of sectors including union and non-union environments and org anizations with large number of exempt/non-exempt employees. Proven skills in l abor and employment law including complaint investigation to thwart legal action . Expertise in: Mediation & Advocacy HRIS Technologies (ADP) Employee Relations Harassment /EEO Compliance Training & Development Policy Design & Administrat ion Employee evaluation and development Safety & Loss Control ADA compliance ________________________________________________________________________________ ________________________ PROFESSIONAL EXPERIENCE Managed my own store and taught Piano, Las Cruces, NM 2003-2010
Desert Eagle Distributing, El Paso, TX 2007-2008 Human Resources Manager. Beer distributing company with over 200 hundred employe es in 2 in state and one out of state locations. Supervised 2 HR staff and 2 fr ont desk staff. Provided support to managers including mediation and employee e valuation. Provided HR support to all staff within the company including policy guidelines. Conducted problem solving sessions with staff and management. Inve stigated EEO issues. Analyzed and reviewed the Policy and Procedures Manual to begin revision Able to retain valuable staff by counseling and mediation and help to resolve m any employee issues Instituted team concept in the HR Dept. to support efficiency for internal and external customers Team Leader in companys employee social events Company sold, new company already had a corporate HR Manager; my position was el iminated. Providence Corporation, Las Cruces, NM 2005-2006 Human Resources Director. Company based in Tucson, Az , with nationwide behavio ral health clinics. Provided HR support to 8 HR Managers and CEOs in NM and El Paso with 1500 employ ees. Oversight of HIPPA compliance and training of staff. Assisted with EEOC c omplaints and prepared reports. Assisted CEOs at each facility to track trainin g requirements Developed the clinics Affirmative Action Plan Implemented on-line required training Provided all staff assistance with on-line required testing including CEOs. Terminated in reduction in force due to budget problems in the company. Provided explanation letter. State of New Mexico, Department of Corrections,, Las Cruces, NM 2004-2005 Human Resources Supervisor. Penal institution with 250 employees. Supervised personnel administrator, office administrator and 2 payroll staff. D irected human resource functions, including recruiting, and hiring practices to
comply with state regulations. Collaborated with the dept. union stewards to re solve employee concerns. Responsible for employee disciplinary actions and termi nations. Resigned to pursue better working environment. State of New Mexico, Department of Education, Santa Fe, NM 2001-2003 Employee Relations Officer/ Loss Control Officer/Training in HR Unit. Regulatin g agency of state education facilities and teachers throughout the state with 25 0 employees. Facilitated problem solving sessions and employee mediations. Investigated and addressed Grievances, ADA requests and EEOC complaints. Worked with in-house at torney on EEO cases. Conducted staff training. Conducted new employee orientat ion. As Loss Control officer, lead a 15-member committee in training sessions a nd facility inspections and in writing and enforcing policy for fire and safety procedures. Active participant in all Employee Morale Plan cross-functional tea ms. Co-leader in policy and procedures development and rewriting committee. Pr epared Affirmative Action and EEOC Reports. Assisted the HR Manager in all HR p rocesses as needed. Organized 15-member safety team and lead a mock fire drill in the building with Fire dept, Police dept & Fire Marshals offices cooperation and involvement. Ins tituted safety training and performed facility inspections for policy compliance . Organized a team to review and revise the Dept. Policy & Procedure Manual Developed and designed a Dept. training room complete with electronic audio vis ual equipment Instituted a security program within the dept. including I.D. picture badges. Instituted, participated and lead cross functional teams Resigned to move to Las Cruces, NM Department of Health--Public Health Division, Santa Fe, NM 1992-2001 Staff Development Coordinator in HR Unit. Regulating agency of state public hea lth providers with 1000 employees. Coordinated training activities, conducted training needs assessments. Develope d and presented workshops using instructional design for adult learning includin g EEO law, supervision, employee evaluation, conflict resolution & team building . Designed, published and distributed a monthly training bulletin and training announcement flyers statewide. Coordinated quarterly new employee orientation for the departments 4000 employees. Continuing education and career consultant for Public Health Division employees researching and recommending college and un iversity degree programs. . Conducted training throughout the state in the Dis trict and local Health Offices. Conducted problem solving sessions and employee mediation at the Las Vegas Medical facility. Conducted training statewide on w orkplace labor relations and the Civil Rights Act. Developed the Quality Leadership Program curriculum for the Dept.s 1000 employe es and conducted training throughout the Divisions state offices. Developed Trainers throughout the state to continue QLP training Member of the QLP state team Coordinated upward mobility changes for over 25 employees including 2 directors who completed their doctorates. Provided training for other State of New Mexico Departments by invitation, incl uding the Governors Conference. Developed and implemented mediation programs for the department and other state agencies Moved to Dept of Education with promotion. Dept. of Taxation and Revenue, Office Of Organization Development, Santa Fe, NM 1991-1992 Staff Development Specialist Regulating agency for all revenue producing depar tments with 1000 employees. Developed and presented workshops throughout the state. Moved to Dept of Health, PHD with promotion.
EDUCATION California Coast University Santa Ana, CA - BS in Management Antioch University, Yellow Springs, Ohio - MA Conflict Resolution (professional mediator) Earned certificate from the University of New Mexico SHRM HR Series course (40 h ours) Special training for securities Series 7, earned license. Worked in sales. Special training for life and health insurance, earned license. Worked in Sales Owned and operated personal business Attended numerous workshops and seminars related to HR & training, Workplace law, management, sales, organizational development. Proficient in the operation and training of most current office equipment Fluent in Spanish
Work Related Volunteer Activities Volunteer mediator for Bernalillo Metro Court, Albuquerque, New Mexico for 3 yea rs. Served as community facilitator for planning and problem solving events at Town of Cochiti Lake Presented Mediation and Conflict Resolution Courses and other work related cours es for NM State agencies and communities including the Governors Career Conference. Worked as a member of the Governors Career Conference committee for several year s. Served as a steward for the State of NMs bargaining unit. Served on the State of NM committee to develop a statewide employee performance evaluation tool. Developed the training method for this instrument and presente d stat
Desert Eagle Distributing, El Paso, TX 2007-2008 Human Resources Manager. Beer distributing company with over 200 hundred employe es in 2 in state and one out of state locations. Supervised 2 HR staff and 2 fr ont desk staff. Provided support to managers including mediation and employee e valuation. Provided HR support to all staff within the company including policy guidelines. Conducted problem solving sessions with staff and management. Inve stigated EEO issues. Analyzed and reviewed the Policy and Procedures Manual to begin revision Able to retain valuable staff by counseling and mediation and help to resolve m any employee issues Instituted team concept in the HR Dept. to support efficiency for internal and external customers Team Leader in companys employee social events Company sold, new company already had a corporate HR Manager; my position was el iminated. Providence Corporation, Las Cruces, NM 2005-2006 Human Resources Director. Company based in Tucson, Az , with nationwide behavio ral health clinics. Provided HR support to 8 HR Managers and CEOs in NM and El Paso with 1500 employ ees. Oversight of HIPPA compliance and training of staff. Assisted with EEOC c omplaints and prepared reports. Assisted CEOs at each facility to track trainin g requirements Developed the clinics Affirmative Action Plan Implemented on-line required training Provided all staff assistance with on-line required testing including CEOs. Terminated in reduction in force due to budget problems in the company. Provided explanation letter. State of New Mexico, Department of Corrections,, Las Cruces, NM 2004-2005 Human Resources Supervisor. Penal institution with 250 employees. Supervised personnel administrator, office administrator and 2 payroll staff. D irected human resource functions, including recruiting, and hiring practices to
comply with state regulations. Collaborated with the dept. union stewards to re solve employee concerns. Responsible for employee disciplinary actions and termi nations. Resigned to pursue better working environment. State of New Mexico, Department of Education, Santa Fe, NM 2001-2003 Employee Relations Officer/ Loss Control Officer/Training in HR Unit. Regulatin g agency of state education facilities and teachers throughout the state with 25 0 employees. Facilitated problem solving sessions and employee mediations. Investigated and addressed Grievances, ADA requests and EEOC complaints. Worked with in-house at torney on EEO cases. Conducted staff training. Conducted new employee orientat ion. As Loss Control officer, lead a 15-member committee in training sessions a nd facility inspections and in writing and enforcing policy for fire and safety procedures. Active participant in all Employee Morale Plan cross-functional tea ms. Co-leader in policy and procedures development and rewriting committee. Pr epared Affirmative Action and EEOC Reports. Assisted the HR Manager in all HR p rocesses as needed. Organized 15-member safety team and lead a mock fire drill in the building with Fire dept, Police dept & Fire Marshals offices cooperation and involvement. Ins tituted safety training and performed facility inspections for policy compliance . Organized a team to review and revise the Dept. Policy & Procedure Manual Developed and designed a Dept. training room complete with electronic audio vis ual equipment Instituted a security program within the dept. including I.D. picture badges. Instituted, participated and lead cross functional teams Resigned to move to Las Cruces, NM Department of Health--Public Health Division, Santa Fe, NM 1992-2001 Staff Development Coordinator in HR Unit. Regulating agency of state public hea lth providers with 1000 employees. Coordinated training activities, conducted training needs assessments. Develope d and presented workshops using instructional design for adult learning includin g EEO law, supervision, employee evaluation, conflict resolution & team building . Designed, published and distributed a monthly training bulletin and training announcement flyers statewide. Coordinated quarterly new employee orientation for the departments 4000 employees. Continuing education and career consultant for Public Health Division employees researching and recommending college and un iversity degree programs. . Conducted training throughout the state in the Dis trict and local Health Offices. Conducted problem solving sessions and employee mediation at the Las Vegas Medical facility. Conducted training statewide on w orkplace labor relations and the Civil Rights Act. Developed the Quality Leadership Program curriculum for the Dept.s 1000 employe es and conducted training throughout the Divisions state offices. Developed Trainers throughout the state to continue QLP training Member of the QLP state team Coordinated upward mobility changes for over 25 employees including 2 directors who completed their doctorates. Provided training for other State of New Mexico Departments by invitation, incl uding the Governors Conference. Developed and implemented mediation programs for the department and other state agencies Moved to Dept of Education with promotion. Dept. of Taxation and Revenue, Office Of Organization Development, Santa Fe, NM 1991-1992 Staff Development Specialist Regulating agency for all revenue producing depar tments with 1000 employees. Developed and presented workshops throughout the state. Moved to Dept of Health, PHD with promotion.
EDUCATION California Coast University Santa Ana, CA - BS in Management Antioch University, Yellow Springs, Ohio - MA Conflict Resolution (professional mediator) Earned certificate from the University of New Mexico SHRM HR Series course (40 h ours) Special training for securities Series 7, earned license. Worked in sales. Special training for life and health insurance, earned license. Worked in Sales Owned and operated personal business Attended numerous workshops and seminars related to HR & training, Workplace law, management, sales, organizational development. Proficient in the operation and training of most current office equipment Fluent in Spanish
Work Related Volunteer Activities Volunteer mediator for Bernalillo Metro Court, Albuquerque, New Mexico for 3 yea rs. Served as community facilitator for planning and problem solving events at Town of Cochiti Lake Presented Mediation and Conflict Resolution Courses and other work related cours es for NM State agencies and communities including the Governors Career Conference. Worked as a member of the Governors Career Conference committee for several year s. Served as a steward for the State of NMs bargaining unit. Served on the State of NM committee to develop a statewide employee performance evaluation tool. Developed the training method for this instrument and presente d stat
