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1. The Company McDonald's is the largest food service company in the world. In 1993, annual sales stood at 23 billion dollars. It is also one of biggest employers in the United States , with over half a million workers .The company has roughly 10,000 locations Which include the standard sit-in restaurants, drive through windows, and satellite sites. McDonald's dominance in the fast-food industry is not likely to disappear anytime soon. Tile Company is expanding continuously, as at December 2000, McDonald's and its franchises operated over 28,700 restaurants worldwide in 120 countries and territories, serving food and drab to over 45 million people daily: Only fifteen to twenty per cent of the restaurants are actually company-owned. The rest are franchises, run by 2,659 independent owners who pay a fee of between $400,000 and $700,000 for a franchise. McDonald's licensing department handles the fee structure on a case by case basis, and there are a wide variety of license fees determined by property and equipment costs. A skilled franchisee can earn a sex-figure income from a single restaurant; most own 2 or more restaurants. Training Employee training at McDonald's is highly structured. Ends-level workers are first taken through the basic Crew Training System. The program consists of on-the job- training and is largely vocational. Each stage of advancement beyond the crew level then entails a new training program, with the skills becoming more complex and generalized. Training begins immediately with a one-hour orientation on the company. Each restaurant has its own video player and training room. Step--by --step manuals and video tapes cover every detail of the operation, everything from how to make a Big Mao to a shake. Each restaurant has 25 stations from the grill area to the front counter, Trainers use a series of checklists as new crew members move through the restaurant. A level of competency is demonstrated and the activity is checked off on the SOC--Station Observation Checklist. There is a follow-up SOC to get certified on the station. One a crew trainers has been promoted to swing manager and performed successfully, he or she is eligible for the Management Development Program. It provides technical and functional management skills for employees at the swing manager level and above. The first step is the Basic Operations Course, which takes several months to complete. It is a course Which covers fundamental restaurant opinions. The nab in the sequence is the Basic Management Course, Which teaches leaderships, time planning, and crew recognition. In the intermediate Operations Course, students are trained on crew recruitment and retention, store leadership and decision-making. The final course in this sequence is the Regional Equipment Course. Once a front-line crew member has progressed to the position of assistant managed, he or she is eligible to attend Hamburger University , the Company's world wide training center for management personnel. Approximately 2,500 managers and potential franchisees take part in the Advanced Operations Course, or AOC. The Management training curriculum at Hamburger University has been altered in scope: almost 80% of the advanced operations Course is now devoted to enhancing communication, interpersonal, and human relations skills. Teaching methods have shifted from lecture format to include role playing with video feedback and small group exercises. All managers are required to receive training from hamburger University at least once every 5 years. New emphases include goal setting, diversity management, team building, and employee development. The company has plans for a certification program which will govern how employees progress from the crew to the level of restaurant managers. Plans are also in place for a Workplace Skills Certificate. It would be given to crew members who have mastered a set of essential workplace skills, and thus provide a "walkable credential" to enable them to move onto another position within the consumer service industry. McDonald's is a quick service restaurant business committed to 100% satisfaction. Macdonald's independent Franchisees and Company-owned

restaurants serve over 22 million customers every day around the world. Each and every one of these customers deserved great services from the moment they approach the counter or drive-thru window until they leave the restaurants. We depend on the employees in the restaurant, whether employed by an independent franchises or by McDonald's Corporation, to provide a fast friendly and courteous experience to all guests so they will visit us again and again. That's why McDonald's Independent Franchisees and McDonald's Corporation look for individuals who like to have fun While delivering fast accurate and friendly service. If you are interested in becoming a part of a McDonald's Team, here are some of the duties that could be required of you.: 1. On Time, Neat and Clean: Our crewmembers are expected to report work on time, neat and clean. 2. Wash Your Hands: the most important thing crewmembers so to help make sure our customers receive safe food is to wash their hands often. 3. Skills and Training: Training will provide you with the skills you will need to perform your job. 4. Standards: Crewmembers follow standard operational procedures so customers always receive exceptional quality & service. 5. Teamwork: Our crewmembers rely on teamwork and high energy to get the job done. 6. Clean' Spotless... Tidy... sparking. Our customers expect every McDonald's will be clean. 7. Welcomed Guest: Our crewmembers make each customer feel like a welcomed guest. 8. Service: We depend on our crewmembers to deliver fast, accurate and friendly service with a smile. Education McDonald's is committed to the education of our youth. We all take this leadership role very seriously and work in partnership with parents and educators to ensure that our school-age employees see education and schoolwork as their top priorities. McDonald's Corporation and McDonala's Owner/Operators are similarly committed to ensuring that the McDonald's job experience complements and supports employees' educational goals. Our efforts are defined by the following principles: education always comes first, employment supports education, schoolwork balance and opportunity/careers at McDonald's. Benefits Competitive Wages MAC Card Haircut Discounts Wages increases McDonald's Training Programs Life insurance Education Support McDiect Shares Uniforms Flexible Hours Paid Vacation Bonus Scheme Stock Purchase Plan Staff Training and Motivation at McDonalds McDonald trains almost 55,000 employees each year. Each year, it also dedicates over £10 million to ongoing employee training, providing people with valuable skills. Work experience at McDonald's is a foundation for future employability, particularly as the UK labour market continues to evolve. With the increased demand for skilled workers, a job which offers ongoing training with a leading organisation - is a solid career investment. People from all walks of life credit a first job at McDonald's with having equipped them with the ingredients for success. Staff Training McDonald's Staff Training Programme is an on-the-job vocational experience that teaches skills transferable to other industries. All new hires begin their McDonald's experience with an induction into the company. Staff trainers work shoulderto-shoulder with trainees while they learn the operations skills necessary for running each of the 11 workstations in each restaurant, from the front counter to the grill area. All employees-learn to operate state-of-the-art foodservice equipment, gaining knowledge of McDonald's operational procedures. Step-by-Step manuals and video tapes cover every detail, from how to make a Big Mac, to how to deliver

exceptional service to customers. Employees also learn how to train and supervise others. For the first time employed, McDonald's is an important "mentor', teaching the interpersonal and organisational skills necessary for functioning effectively on any job. McDonald's business demands teamwork, discipline and responsibility; McDonald's experience results in enhanced communications skills as well as greater selfconfidence; and McDonald's stresses "customer care", and attitude which industry experts recognise as an essential ingredient for business success. Management Development Conducted at regional offices and corporate training centres across the country, McDonald's Management Development Program (MDP) continues to develop the potential leaders which the Crew Training Programme has nurtured. This is followed by a series of training courses designed to back up what is learnt in the restaurant and develop management, communication and leadership. The Management Training Centre (MTC) is McDonald's premier UK training facility, providing a variety of business management and restaurant operations courses to franchise and management employees throughout the United Kingdom. The UK Management Training Centre currently puts through approximately 1500 managers annually. The Management Training Centre runs three courses that give the skills required by different levels of management, from restaurant shift management to mid - management. The Basic Operations Course (BOC) equips trainee management candidates with the skills to manage their people and run successful restaurant shifts. The Advanced Operations Course (AOC) is predominantly for new restaurant managers and department heads, It aims to enhance the candidates leadership and management skills, enabling them to achieve results in all areas of the business by working through and developing their people. The Mid-Management Course (MMC) goes into further leadership skills and management systems, helping these managers to effectively lead and develop their restaurant managers. These three core courses are supported by courses and seminars run by the Regional Training Centres. In addition, managers will work through theâ ¢ Management Development Programme (MOP) back at the restaurant. MDP gives managers at all levels the technical and functional management skills needed to maintain McDonald's leadership role in the quick service restaurant industry. Manager Trainee As a Manager Trainee, you are responsible for learning and understanding McDonald's policies and procedures in order to prepare for managing shifts in a McDonald's restaurant. The responsibilities include, but are not limited to: â ¢ Learning the basics of restaurant operations through on-site training, area management and floor management. â ¢ Gaining experience with attaining and maintaining customer satisfaction. â ¢ Developing an understanding of basic supervision, human relations, interpersonal communication and followup skills. â ¢ Establishing an Individual Development Plan to help focus on personal career development objectives.

â ¢ Ensuring that a respectful workplace exists in the restaurant. From Manager Trainee you will move to the Second Assistant Manager position where you actually begin to apply the skills you have learned as a Manager Trainee. Second Assistant Manager As a Second Assistant Manager, you are responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) on all assigned shifts. The responsibilities include, but are not limited to: â ¢ Developing and training crew employees. â ¢ Maintaining critical standards for product quality, service speed & quality, cleanliness & sanitation. â ¢ Managing shifts and/or areas without supervision â ¢ Ensuring all safety, sanitation and security procedures are executed. â ¢ Controlling food components, labour, waste and cash while managing shifts and or areas. â ¢ Completing all assigned shift paperwork. â ¢ Ensuring that a respectful workplace exists in the restaurant. The next level of restaurant management is the First Assistant Manager. Here you will explore the business skills involved with managing a restaurant. First Assistant Manager As a First Assistant Manager, you are responsible for assisting the Restaurant Manager in executing virtually all aspects of the restaurant operations. The responsibilities include, but are not limited to: â ¢ Demonstrating and reinforcing the leadership behaviours and basic people standards necessary to gain commitment from crew and other shift managers. â ¢ Recruiting, staffing, scheduling and retaining employees. â ¢ Managing the development and training of crew and shift management employees. â ¢ Building sales and controlling costs to deliver optimum business results for all areas of accountability. â ¢ Maintaining critical standards for product quality, service speed and quality, cleanliness and sanitation. â ¢ Controlling assigned profit and loss line items. â ¢ Ensuring that a respectful workplace exists in the restaurant. The next level of restaurant management is the Restaurant Manager. Your performance and available positions will determine the time frame for progression from First Assistant Manager to Restaurant Manager. Restaurant Manager

As a Restaurant Manager, you are responsible for the entire operation of a single McDonald's restaurant, including: â ¢ Developing and training Assistant Managers. â ¢ Measuring external customer satisfaction and executing plans to increase brand loyalty. â ¢ Implementing and conducting in-restaurant new products and procedures. â ¢ Ensuring execution of all security, food safety and maintenance of the restaurant. â ¢ Projecting and controlling accurate profit & loss line items. â ¢ Administering all in-restaurant records and procedures including benefits, payroll, inventories, security and employee personnel flies. â ¢ Ensuring that a respectful workplace exists in the restaurant. Operations Consultant â ¢ Provide leadership, coaching and direction to assigned restaurants. â ¢ Maximize long-term sales and profit potential of each restaurant. â ¢ Build a positive business relationship with Restaurant Managers and Restaurant Leadership Team Training Consultant â ¢ Conduct training that motivates and improves individual's performance and contribution to restaurant results. â ¢ Serve as operations expert and consultant on McDonald's operation standards, management tools and training systems. Human Resources Consultant â ¢ Provide leadership and support to the operations team, regional staff and franchisees on Recruiting and Staffing Management/Crew Employees, Employee Relations, Management Development, Diversity Development, Benefits/Compensation and Management/Crew Retention systems. Management Programs are also available for personal development, which will prepare you for each step along the way. These opportunities are as follows: Shift Management Program When you experience the Shift Management Program, you will receive instruction through a combination of selfstudy modules and on-the-job coaching. You'll also participate in the Basic Shift Management Course and the Advanced Shift Management Course, which are offered by the Regional Training Department. The Shift Management Program assists you in developing and sharpening management skills in: â ¢ Area Managements

â ¢ Food Safety â ¢ Basic People Skills â ¢ Respectful Workplace â ¢ Delivering QSC&V â ¢ Customer Satisfaction and Customer Recovery â ¢ Shift Management* â ¢ Coaching and Counselling â ¢ Valuing Diversity â ¢ Understanding the Business * Indicates self-study modules

.The training period for a crewmember is three months and for others itis one month or 10-15 days.Training involves : Direct Training This is that training which is given directly after the selection so that anemployee can understand the position he will be working for and itsresponsibilities. Training Abroad Different programs are arranged so that other qualified people can trainemployees at different levels abroad so that they can understanddifferent standards and can improve their own capabilities.

Methods of Training The different methods of Training used by McDonald s are : Orientation This is a way of direct training which provides new employees with basic background information they need to perform their jobsatisfactorily. New employees get a handbook:Working hours Performance reviews Vacations Employee benefits Personnel policies

Safety measures and regulationsThe orientation is performed by the HRD Manager and the employeesare introduced to their supervisors. There is a different orientation process for every type of employee. But the common orientation for allthe employees is McDonald's People Promise: We value you, your growth and your contributions.

On-the-Job Training On-the-job training is to train a person to learn a job by actually doing it.Every day, around the world; restaurant members receive on-the-jobtraining and coaching in skills and procedures essential to their work. Classroom Training Cl assr oom c our ses, devel oped and l ed by tr ai ni ng exper ts, pr epar eoutstanding restaurant employees for advancement..16 Human Resource Management L e v e l s o f Training:SpecificTrainingCourses Computer-Based Training: A new computer-based training system is bringing interactive learningexperiences to crew members and managers right in the restaurants. There are two levels of training at McDonald s: Crew Member s Training: A t M c D o n a l d ' s , t r a i n i n g n e v e r s t o p s . C r e w m e m b e r s a r e t r a i n e d extensively on all food safety and food handling processes. Traineeswork while they learn the operational skills necessary for running eachof the 25 positions in restaurant - from front counter to the grill area. Manager s Training: McDonald's is dedicated to professional training and development. Theaverage McDonald's restaurant manager spends more than 2,000 hoursover four years in training of one kind or another. This is about the sameam ount of ti m e that a typi c al four -year c olleg e student spends i n theclassroom. Floor Management Course (FMC): The FMC is geared towards improving the trainee's ability to deliver Q,S,C & V as a Floor Manager. Management Development Program (MDP): The MDP ser i es i s desi g ned to hel p you bec om e the m ost effec ti vemanager that you can be. Operations Consultant Course (OCC) Training Consultant Course (TCC) Conclusion McDonald's believes that the success of the restaurants and the company is achieved through the people it employs. The company aims to recruit the best people, to retain them by offering ongoing training relevant to their position and to promote them when they are ready. Its recruitment policies, procedures and practices reflect the company's determination to fulfil its aim.

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