Human Resources Director in Atlanta GA Resume Liz Hickok
Liz Hickok is an accomplished Champion and Change Agent for Employee and Organizational Development, known for building talent, engagement and high performance. She is skilled in Human Resources strategy alignment with business, talent and leadership development, as well as immigration, compensation and benefits, union avoidance and compliance.
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LIZ HICKOK, SPHR
Alpharetta, Georgia (770) 653-2491 [email protected]
SENIOR BUSINESS PARTNER IN HUMAN RESOURCES
Accomplished Champion and Change Agent for Employee and Organizational Development, known for building talent, engagement and high performance. Skilled in HR strategy alignment with business, talent and leadership development, as well as immigration, compensation and benefits, union avoidance and compliance. Known for building consensus, resolving conflict, and negotiating expectations to achieve defined business outcomes. Demonstrates proven capabilities in coaching and motivating others, helping develop skills and confidence, and enabling change to improve employee engagement. Impacts organizational performance through innovation, collaboration, and influence. Thrives in a resultsdriven environment where workforce strategy, leadership development, and participative problem-solving enhance corporate results as well as employee and stakeholder experiences. PROFESSIONAL EXPERIENCE SAGE (formerly Sage Software/Best Software, Inc.), Lawrenceville, GA Human Resources Director (2006-2011) Senior Human Resources Manager (2004-2006) Human Resources Manager (2003-2004) Employee Relations Manager (2000-2003) 2000 – 2011
Led employee relations, compliance, HR process, communication, immigration, compensation, benefits, training, recognition/reward, succession planning, and OD programs for over 700 employees; supervised 3 HR generalists. Reduced unemployment costs by 16%. Partnered with executive/senior management to align HR strategy and initiatives with strategic goals. Partnered with recruiting team to standardize effective process and strategies to gain talent and build employee value proposition. Led culture change team for implementation of sales/marketing transformation initiative. Ensured legal compliance in all employment actions; conducted investigations to reduce liability. Led two initiatives to win “Atlanta’s Best Place to Work” named by Atlanta Business Chronicle. Coached and counseled management on employee issues, application of company policy, and HRrelated regulatory issues. Selected as one of 25 company leaders to define and plan implementation of strategic principles. Developed and delivered management training and company workplace culture training. Managed employee satisfaction survey process and feedback; led corporate team for developing and delivering subsequent training. Led corporate team for developing and delivering standardized performance management training. Managed downsizing process for RIFs as well as closure of Dallas, TX and Essex, MA offices. Spearheaded company social responsibilities programs including company-wide charity program. Participated in developing and standardizing policies, procedures, and best practices for the employee handbook, succession planning, and performance management. STAFFMARK, INC., Atlanta, GA 1999 – 2000 Regional Human Resources Manager Responsible for all human capital management for 100 internal employees of staffing firm with consultative support to managers of over 2,000 supplemental associates; supervised 3 staff members.
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PROFESSIONAL EXPERIENCE (continued) Directed implementation of newly formed training department. Designed and delivered change management seminar and company values training. EXECUTRACK, INC., Atlanta, GA 1998 – 1999 Independent Consultant Provided training and consulting services for independent clients including Amoco, SunTrust, RMA, InfoCure, Clarus, Lynk Systems, Duke Engineering, and C.R. Bard. WASTE MANAGEMENT, INC., Atlanta, GA 1989 – 1998 Region Human Resources Manager - (1994-1998) Responsible for human capital management including government regulatory compliance, employee relations, training, union avoidance, staffing, compensation and incentive programs, benefits and policies and procedures (70% travel; 62 locations in 6 states with 4,100 employees). Advised field management on policy and HR government regulatory issues and managed HR functions for new company acquisitions. Developed and conducted comprehensive training: supervisory/management, sexual harassment, cultural diversity/EEO, ethics, new employee orientation, benefits training, and union avoidance. Implemented employee team problem solving process (WORKOUT). Developed policy and training for managing workplace violence; selected and trained as change agent/coach for corporate culture change. CHEMICALWASTE MANANAGEMENT, Atlanta, GA Area Human Resources Manager - (1990-1994) Supervised 3 staff members. (40% travel; 9 locations with 275 employees). Chaired task force for improving career development and compensation. Developed division wide recognition and communication programs. Managed EEOC audit, resulting in Certificate of Compliance; investigated and responded to employee allegations and EEO charges. TRUGREEN, Atlanta, GA Human Resources Special Projects Manager – (1989-1990) Designed and implemented company-wide employee recognition program (P.R.I.D.E.). Conducted supervisory/management training. Chaired Quality Committee’s Employee Education and Recognition programs.
EDUCATION, PROFESSIONAL DEVELOPMENT, AND AFFILIATIONS Bachelor of Science, Communications - Speech Pathology and Audiology, Southern Illinois University Carbondale, IL SPHR Certified Member, Society for Human Resources Management, National and Atlanta Chapter Graduate, Philip Crosby's Quality Improvement Management College Certified Trainer Quality Education System, McGraw-Hill Supervision Series, Effective Supervision Program (Learning International), Cultural Diversity Series, Effective Supervision II Program (Waste Management), AccuVision Supervision Training Series, Employment Law Accreditation Course (American Staffing Association), and Innovation Success
Alpharetta, Georgia (770) 653-2491 [email protected]
SENIOR BUSINESS PARTNER IN HUMAN RESOURCES
Accomplished Champion and Change Agent for Employee and Organizational Development, known for building talent, engagement and high performance. Skilled in HR strategy alignment with business, talent and leadership development, as well as immigration, compensation and benefits, union avoidance and compliance. Known for building consensus, resolving conflict, and negotiating expectations to achieve defined business outcomes. Demonstrates proven capabilities in coaching and motivating others, helping develop skills and confidence, and enabling change to improve employee engagement. Impacts organizational performance through innovation, collaboration, and influence. Thrives in a resultsdriven environment where workforce strategy, leadership development, and participative problem-solving enhance corporate results as well as employee and stakeholder experiences. PROFESSIONAL EXPERIENCE SAGE (formerly Sage Software/Best Software, Inc.), Lawrenceville, GA Human Resources Director (2006-2011) Senior Human Resources Manager (2004-2006) Human Resources Manager (2003-2004) Employee Relations Manager (2000-2003) 2000 – 2011
Led employee relations, compliance, HR process, communication, immigration, compensation, benefits, training, recognition/reward, succession planning, and OD programs for over 700 employees; supervised 3 HR generalists. Reduced unemployment costs by 16%. Partnered with executive/senior management to align HR strategy and initiatives with strategic goals. Partnered with recruiting team to standardize effective process and strategies to gain talent and build employee value proposition. Led culture change team for implementation of sales/marketing transformation initiative. Ensured legal compliance in all employment actions; conducted investigations to reduce liability. Led two initiatives to win “Atlanta’s Best Place to Work” named by Atlanta Business Chronicle. Coached and counseled management on employee issues, application of company policy, and HRrelated regulatory issues. Selected as one of 25 company leaders to define and plan implementation of strategic principles. Developed and delivered management training and company workplace culture training. Managed employee satisfaction survey process and feedback; led corporate team for developing and delivering subsequent training. Led corporate team for developing and delivering standardized performance management training. Managed downsizing process for RIFs as well as closure of Dallas, TX and Essex, MA offices. Spearheaded company social responsibilities programs including company-wide charity program. Participated in developing and standardizing policies, procedures, and best practices for the employee handbook, succession planning, and performance management. STAFFMARK, INC., Atlanta, GA 1999 – 2000 Regional Human Resources Manager Responsible for all human capital management for 100 internal employees of staffing firm with consultative support to managers of over 2,000 supplemental associates; supervised 3 staff members.
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PROFESSIONAL EXPERIENCE (continued) Directed implementation of newly formed training department. Designed and delivered change management seminar and company values training. EXECUTRACK, INC., Atlanta, GA 1998 – 1999 Independent Consultant Provided training and consulting services for independent clients including Amoco, SunTrust, RMA, InfoCure, Clarus, Lynk Systems, Duke Engineering, and C.R. Bard. WASTE MANAGEMENT, INC., Atlanta, GA 1989 – 1998 Region Human Resources Manager - (1994-1998) Responsible for human capital management including government regulatory compliance, employee relations, training, union avoidance, staffing, compensation and incentive programs, benefits and policies and procedures (70% travel; 62 locations in 6 states with 4,100 employees). Advised field management on policy and HR government regulatory issues and managed HR functions for new company acquisitions. Developed and conducted comprehensive training: supervisory/management, sexual harassment, cultural diversity/EEO, ethics, new employee orientation, benefits training, and union avoidance. Implemented employee team problem solving process (WORKOUT). Developed policy and training for managing workplace violence; selected and trained as change agent/coach for corporate culture change. CHEMICALWASTE MANANAGEMENT, Atlanta, GA Area Human Resources Manager - (1990-1994) Supervised 3 staff members. (40% travel; 9 locations with 275 employees). Chaired task force for improving career development and compensation. Developed division wide recognition and communication programs. Managed EEOC audit, resulting in Certificate of Compliance; investigated and responded to employee allegations and EEO charges. TRUGREEN, Atlanta, GA Human Resources Special Projects Manager – (1989-1990) Designed and implemented company-wide employee recognition program (P.R.I.D.E.). Conducted supervisory/management training. Chaired Quality Committee’s Employee Education and Recognition programs.
EDUCATION, PROFESSIONAL DEVELOPMENT, AND AFFILIATIONS Bachelor of Science, Communications - Speech Pathology and Audiology, Southern Illinois University Carbondale, IL SPHR Certified Member, Society for Human Resources Management, National and Atlanta Chapter Graduate, Philip Crosby's Quality Improvement Management College Certified Trainer Quality Education System, McGraw-Hill Supervision Series, Effective Supervision Program (Learning International), Cultural Diversity Series, Effective Supervision II Program (Waste Management), AccuVision Supervision Training Series, Employment Law Accreditation Course (American Staffing Association), and Innovation Success
