IHS Job Description SFOM

IHS NIGERIA
Job Description Template
Job Title: State Field Operation Manager
or! "ocation: Nigeria
Di#ision$Department: Tec%nolog& ' Operations
Reports to: Regional Tec%nical O((icer
 F)ll*time
 +art*time
 E,empt
 None,empt
Essential D)ties and Responsibilities:
State Field Operation Manager leads a team of engineers/contractors in the operations and maintenance of IHS network
in the assigned state, in order to meet the goals and objectives of IHS, and ensuring IHSs !ualit" and service
commitment to customers are met# $o manage resources in the state, to act as primar" interface with IHS management
for technical/engineering responsibilit" and authorit" within the state#
• %nderstand and communicate stakeholder re!uirements to appropriate team members, and manage all
re!uirements accordingl"
• &stablish clear ownership for O'M tasks, ensure that team members have the tools needed, and provide timel"
feedback#
• (lan and monitor the da")to)da" activities of engineers and contractors in the state
• %nderstand national project plans and ensure proper implementation at state level#
• &nsure timel" review and approval of acceptance, testing, integration and cutover documentation related to state
operations
• &nsure that a routine program is in place and monitor the performance of routines in the assigned state
• &nsure performance of sites integration and acceptance tests in the assigned state#
• &nsure prompt availabilit" of information on inventor" of sites within the assigned state#
• *eview and recommend operation and maintenance procedures for state operations
• &nsure that the processes and procedures are followed through in all activities within the assigned state#
• (repare estimates annual budgetar" needs +O(&,- for assigned state#
• .oordinate and facilitate deliver" of O'M objectives#
• $rack progress and review O'M tasks to make certain deadlines are met appropriatel"#
• /ssess O'M issues and identif" solutions to meet productivit", !ualit" and customer goals#
• (roactivel" communicate O'M status, issues ' risks to management#
• Follow policies, procedures and methodologies#
• .onduct regular status meetings with all stakeholders, keeping the stakeholders needs and re!uirements
continuousl" in view#
• 0ork collaborativel" with *ollout team and support staff to maintain thorough knowledge of product capabilities,
and to ensure that all communications between stakeholders are precise#
• /rrange training and align training with customer goals#
• $roubleshoot technical issues when the need arises, and escalating appropriatel" as needed#
• Maintain timelines and target dates in databases
• Organi1e and facilitate O'M planning, dail" stand up meetings, reviews, demos and other agile project related
meetings#
• &nsure all teams are practicing the principles of collaboration, prioriti1ation, team accountabilit", and visibilit"#
• Facilitate productivit" b" ensuring that the team has tools to succeed#
• Find and work to remove development and roadblocks2 motivates the development team and keep them e3cited
to move forward2 protects the team from outside distractions#
• Manage the team ) &nsure that dail", weekl" and monthl" commitments are being upheld
• *esponsible for developing and setting acceptance criteria for new sites integration#
• &nsure smooth integration of new network elements into the operational network#
• &nsure strict adherence to policies and procedures of IHS
• &nsure the network is operated and maintained to compan" and market re!uirements as well as I$%#
• Oversee prompt management of major faults
• &nsure continuous monitoring of operations and performance of the network
• &nsure weekl" reports on overall performance of the network are available
• Sets objectives and 4(Is for the state, as well as network !ualit" performance targets#
• &nsure optimi1ation of resources#
• $o motivate and manage individuals to perform at the highest level, especiall" in terms of deliver" and meeting
target deadlines#
• &nsure the effective management of diversit" among personnel in the division
• .ontinuous reduction in partial network downtime
• .ontinuous search for wa"s to improve the network performance
• (ower availabilit" 5 66#67
• (lanned events completion rate 5 687
• M$$* +Major Outages- 9 : Hours
• Service /ffecting $rouble ticket clearance rate is at least 667
• 0eekl" failure rate 987
• Management of direct reports
o Monitor and co)ordinate work of direct reports
o (rovide technical, procedural and polic" guidance#
o &valuate performance +conduct performance appraisals-#
o $ransfer knowledge and skills#
o $rain and develop of staff in preparation for the job#
o 4nowledge transfer programme#
o Manage staff turnover, 4(/s
• /dopt design, planning and maintenance guidelines/standards from centrali1ed functions2 translate into
e3ecutable activities with stare staff#
• ;evelop and produce performance reports to evaluate/benchmark productivit" of state in accordance with
operations guidelines
• Manage and ensure conformance to the <ualit" processes and s"stems
• Manage the operational and maintenance activities to achieve targeted network !ualit" objectives#
Ed)cation and$or or! E,perience Re-)irements:
• =achelors degree, preferabl" in a science or telecommunications discipline, or a minimum of five "ears of
progressive e3perience in a related field
• Four to si3 "ears e3perience in project management, and/or related functional areas in a communication s"stems
companies
• Highl" developed working knowledge of business process, including tender and sales
• Strong financial knowledge/training
• &3cellent verbal and written communication skills, including abilit" to effectivel" communicate with internal and
e3ternal customers
• &3cellent computer proficienc" +MS Office > 0ord, &3cel (rojects, ?iso, Outlook etc-
S!ills:
$he person who pla"s this role should have the following competencies@
• (roject Management ) ;evelops project plans2 .oordinates projects2 .ommunicates changes and progress2
.ompletes projects on time and budget2 Manages project team activities#
• ;elegation ) ;elegates work assignments2 Matches the responsibilit" to the person2 Aives authorit" to work
independentl"2 Sets e3pectations and monitors delegated activities2 (rovides recognition for results#
• $eamwork ) =alances team and individual responsibilities2 &3hibits objectivit" and openness to othersB views2 Aives
and welcomes feedback2 .ontributes to building a positive team spirit2 (uts success of team above own interests2
/ble to build morale and group commitments to goals and objectives2 Supports ever"oneBs efforts to succeed#
• .hange Management ) ;evelops workable implementation plans2 .ommunicates changes effectivel"2 =uilds
commitment and overcomes resistance2 (repares and supports those affected b" change2 Monitors transition and
evaluates results#
• Ceadership ) &3hibits confidence in self and others2 Inspires and motivates others to perform well2 effectivel"
influences actions and opinions of others2 /ccepts feedback from others2 Aives appropriate recognition to others#
• .ustomer Service ) Manages difficult or emotional customer situations2 *esponds promptl" to customer needs2
Solicits customer feedback to improve service2 *esponds to re!uests for service and assistance2 Meets
commitments#
• /nal"tical ) S"nthesi1es comple3 or diverse information2 .ollects and researches data2 %ses intuition and
e3perience to complement data2 ;esigns work flows and procedures#
• (roblem Solving ) Identifies and resolves problems in a timel" manner2 Aathers and anal"1es information skillfull"2
;evelops alternative solutions2 0orks well in group problem solving situations2 %ses reason even when dealing with
emotional topics#
• <ualit" ) ;emonstrates accurac" and thoroughness2 Cooks for wa"s to improve and promote !ualit"2 /pplies
feedback to improve performance2 Monitors own work to ensure !ualit"#
• /daptabilit" ) /dapts to changes in the work environment2 Manages competing demands2 .hanges approach or
method to best fit the situation2 /ble to deal with fre!uent change, dela"s, or une3pected events
• Initiative ) ?olunteers readil"2 %ndertakes self)development activities2 Seeks increased responsibilities2 $akes
independent actions and calculated risks2 Cooks for and takes advantage of opportunities2 /sks for and offers help
when needed#
• Dudgment ) ;ispla"s willingness to make decisions2 &3hibits sound and accurate judgment2 Supports and e3plains
reasoning for decisions2 Includes appropriate people in decision)making process2 Makes timel" decisions
• (lanning/Organi1ing ) (rioriti1es and plans work activities2 %ses time efficientl"2 (lans for additional resources2 Sets
goals and objectives2 Organi1es or schedules other people and their tasks2 ;evelops realistic action plans#
• ;ependabilit" ) Follows instructions, responds to management direction2 $akes responsibilit" for own actions2 4eeps
commitments2 .ommits to long hours of work when necessar" to reach goals2 .ompletes tasks on time or notifies
appropriate person with an alternate plan#
• /bilit" to safel" and successfull" perform the essential job functions consistent with approved standards, including
meeting !ualitative and/or !uantitative productivit" standards#
• Must be able to work an"where in Eigeria and other /frican countries
• Solid knowledge of towerco business environment
• Aood knowledge of =usiness and (roject management
• (roactive and must be able to work under pressure and meet deadlines, while maintaining a positive attitude and
providing e3emplar" customer service
+rint Emplo&ee Name:
Emplo&ee signat)re@ Date: