Information Management

Published on June 2016 | Categories: Documents | Downloads: 213 | Comments: 0 | Views: 939
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Chapter 1 Information Management
Chapter Objectives:


Information and decision making


To understand the types of information and their use for decision making and control processes



Information systems


To know the categories of information systems and the challenges facing information systems in business activities

Chapter 1 Information Management
Chapter Objectives:


Management activities


To understand the activities in managing information systems



Business and information systems


To understand the relationship between business and information systems, how to perform enterprise analysis and identifying critical success factors

Information and Decision Making


Characteristics of Information
• • • • • •

Time frame Expectation Source Scope Frequency Organisation

And the link to the types of controls


Operational control Managerial control Strategic planning







Types of decisions and controls


Strategic decision Management control Knowledge-level decision Operational control Unstructured decisions Structured decisions Semistructured decisions













Information Systems


What is an information system? Information systems




Manual information systems Computer-based information systems





Information systems from a business perspective

Categories of IS


Types described in SA205


Transaction processing systems Management information systems Executive information systems Decision support system Expert systems











Alternative classifications (by the management levels)


Operational level systems – Information systems that monitor the elementary activities and transactions of the organisation



Knowledge level systems – Information systems that support knowledge and data workers in an organisation



Management level systems – Information systems that support monitoring, controlling, decision making and administrative activities of middle managers



Strategic level systems – Information systems that support the long-range activities of senior management

Challenges Faced By IS


The Strategic Business Challenge


How can business use information technology to design organisations that are competitive and effective? How can the firm understand the business and system requirements of a global economic environment? How can organisations develop an information structure that supports their business goals?



The Globalisation Challenge




The Information Architecture Challenge




The IS Investment Challenge


How can the organisation determine the business value of information systems?



The Responsibility and Control Challenge


How can organisations design systems that people can control and understand, and yet ensure that it is used in an ethical and socially responsible manner?

Management Activities


Supervision and project management Planning Security management Personnel management Financial management









Business and Information Systems


Linking to the business plan


Deciding what to build Developing an information system plan



Establishing Organisational Information Requirements


Enterprise analysis
• • • •

What it is How it’s done Strengths Weaknesses



Critical success factors (CSF)
• • • •

What it is How it’s done Strengths Weaknesses

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