Installation Guide
Content
Installation Guide
Symantec Endpoint Protection Symantec Management Agent
Last edited on 26/3/2012
Installation Guide
Table of Contents
1. 2 3. 4. #. Prerequisites ................................................................................................................................................ 2 Installation over Internet............................................................................................................................. 3 Installation from CD..................................................................................................................................... 9 erif! a su""essful installation .................................................................................................................. 14 $rou%les&ooting ........................................................................................................................................ 16
Page 1 of 20
Installation Guide
1. Prerequisites
'nless ot&er(ise s)e"ified* all u)dates* editions* and +ervi"e Pa",s -+Ps. for a listed /indo(s version are su))orted* e.g. /indo(s 0 1 /indo(s 0 2ome Premium* Professional* and 'ltimate editions* all +Ps. 3s 4i"rosoft releases ne( +ervi"e Pa",s for /indo(s* t&ese requirements ma! need to %e re5evaluated55t&e ne(est +ervi"e Pa", ma! require an u)dated version of t&e +!mante" Produ"t.
Minimum Requirements Processor • • 325%it )ro"essor for /indo(s6 15728 Intel Pentium III or equivalent minimum -Intel Pentium 4 or equivalent re"ommended. 645%it )ro"essor for /indo(s6 25728 Pentium 4 (it& 9:6564 su))ort or equivalent minimum. Itanium )ro"essors are not su))orted. #12 4; of <34* or &ig&er if required %! t&e o)erating s!stem 2ard dis,6 000 4; or more free s)a"e :00 9 600 /indo(s =P 2ome or Professional -325%it* +P2 or later> 645%it* all +Ps. /indo(s =P ?m%edded /indo(s ista -325%it* 645%it. /indo(s 0 -325%it* 645%it* <$4 and +P1. /indo(s +erver 2003 -325%it* 645%it* <2* +P1 or later. /indo(s +mall ;usiness +erver 2003 -325%it. /indo(s +erver 200: -325%it* 645%it* <2* +P1* and +P2. /indo(s +mall ;usiness +erver 200: -645%it. /indo(s ?ssential ;usiness +erver 200: -645%it. /indo(s +mall ;usiness +erver 2011 -645%it. 3dministrative rig&t a""ount on Com)uter Internet ?9)lorer 0 or : Internet ?9)lorer settings ena%led to do(nload of 3"tive= "ontrols 'ser 3""ount Control is disa%led on /indo(s ista* /indo(s 0
Physical RAM ard dri!e "is#lay $#eratin% &ystem
• • • • • • • • • • • • • • • • •
$thers
Page 2 of 20
Installation Guide
2 Installation o!er Internet
2.1 @rom Internet ?9)lorer* %ro(se to 2.2 3ltiris Client
&tt)6//alms.!tledu"ation."om.m!/3ltiris/A+/3gent/+!mante"3gent.&tml
4B? +?P C 32;I$
&tt)6//se)m.!tledu"ation."om.m!6:014/?mailInstallPa",ages/0311:062031C:20?01033#:D00:C?61:D/IA32;I$/se)/+etu).e9e
4B? +?P C 64;I$
&tt)6//se)m.!tledu"ation."om.m!6:014/?mailInstallPa",ages/0311:062031C:20?01033#:D00:C?61:D/IA64;I$/se)/+etu).e9e
2.3 Cli", on +!mante" 4anagement 3gent to do(nload and save t&e installation file to !our "om)uter.
Cli", to do(nload installer
2.4 Dou%le "li", on t&e installation file to %egin installation. Altiris client installation
Dou%le "li", to %egin installation
Page ' of 20
Installation Guide
&(P client installation
Dou%le "li", to %egin installation
2.# If !ou &ave 'ser 3""ess Control -'3C. ena%led -for /indo(s ista and /indo(s 0.* "li", " on *es to allo( t&e installation.
Cli", on *es %utton
2.6 +!mante" 4anagement 3gent (ill %egin installing.
2.0 Bn"e installed* !ou (ill see t&e +!mante" 4anagement 3gent i"on on t&e /indo(s tas,%ar.
+!mante" 4anagement 3gent installed
Page ) of 20
Installation Guide
2.: +!mante" ?nd)oint Prote"tion installation )a",age (ill %e delivered to !our "om)uter over t&e internet.
2.9 Bn"e t&e )a",age is delivered* t&e +!mante" ?nd)oint Prote"tion installation (ill %egin. $&e installation (ill dete"t for ot&er 3nti5 irus )rograms -su"& as 3 7 2011. installed on !our "om)uter* and (ill )erform un5installation of su"& )rograms in t&e %a",ground. $&is (ill t!)i"all! ta,e a%out # to 30 minutes for t&e un5installation. ,ote- "o ,$T sto# the un.installation #rocess of the Anti./irus #ro%ram0 as this 1ill cause an interru#tion to the setu# #rocess. 2.10 Bn"e t&e "urrent 3nti5 irus )rogram is un5installed* t&e +!mante" ?nd)oint Prote"tion installation (ill %egin installation in silent mode.
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Installation Guide
2.11 +!mante" (ill )rom)t to ,e!ing t&e Euser informationF. Please ,e!ing t&e +"&ool "ode e9am)le li,e
He!ing t&e +"&ool "ode in ,ame field.
Press $3 %utton to "om)lete
2.12 $&e +!mante" ?nd)oint Prote"tion i"on (ill a))ears on t&e /indo(s tas,%ar i"on i"o after installation is "om)leted. Gou "an re%oot !our "om)uter to "om)lete t&e installation.
+!mante" ?nd)oint Prote"tion installed
Page 2 of 20
Installation Guide
2.13
Cli", E<estart Ao(F to restart !our "om)uter to "om)lete t&e installation.
Cli", Restart ,o1 to restart !our "om)uter.
2.14 3fter !our "om)uter is restarted* !ou (ill see t&e +!mante" ?nd)oint Prote"tion i"on on t&e /indo(s tas,%ar.
+!mante" ?nd)oint Prote"tion installed
Page 4 of 20
Installation Guide
2.1# Dou%le5"li", on t&e i"on and !ou (ill see t&at +!mante" ?nd)oint Prote"tion is installed su""essfull! and !our "om)uter is )rote"ted.
Page 5 of 20
Installation Guide
'. Installation from C"
3.1 C&e", to ma,e sure t&at !ou &ave t&e installation CD (it& %elo( "ontent
3.2 If t&e target is running /indo(s =P o)erating s!stem* "&e", to ensure t&at it is running (indo(s =P servi"e )a", -+P. 2 and a%ove. ')grade t&e target "om)uter to /indo(s =P servi"e )a", 2 or a%ove %efore )ro"eeding eding (it& end)oint installation using t&e )rovided CD or do(nload t&e servi"e )a", from %elo( lin,. If !ou install from CD* t&e installer for servi"e ervi"e )a", "an %e found in E/indo(s =P +P2F folder. /indo(s =P +P 2 do(nload lin,6 &tt)6//(((.mi"rosoft."om/do(nload/en/details.as)9Idis)la!lang1enJid12: 3.3 Insert t&e installation CD to !our "om)uter. ,$T(- It is im#ortant to determine your com#uter is on 1hich !ersion before you #roceed0 other1ise installation #rocess 1ill fail. • @or 6indo1s '2bit &ystem* %ro(se to E6indo1s.'2bitF folder • @or 6indo1s 2)bit &ystem* %ro(se to E6indo1s.2)bitF folder
3.4 Dou%le "li", on Esetu#F to laun"& t&e installation.
Dou%le "li", on setu# to %egin installation
3.# If '3C -'ser 3""ount Control. is not disa%led on !our "om)uter* !ou (ill see t&e )rom)t as %elo(. Cli", E*esF to "ontinue (it& t&e installation.
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Installation Guide
Cli", on *es to "ontinue
3.6 $&e installation (ill %egin in t&e %a",ground. 3.0 Bn"e installed* t&e +!mante" 4anagement 3gent (ill a))ear on t&e /indo(s tas,%ar.
+!mante" 4anagement 3gent installed
3.: $&e installation (ill dete"t for ot&er 3nti5 irus )rograms -su"& as 3 7 2011. installed on !our "om)uter* and (ill )erform un5installation of su"& )rograms in t&e %a",ground. $&is (ill t!)i"all! ta,e a%out # to 30 minutes for t&e un5installation. ,ote- "o ,$T sto# the un.installation #rocess of the Anti./irus #ro%ram0 as this 1ill cause an interru#tion to the setu# #rocess. 3.9 Bn"e t&e "urrent 3nti5 irus )rogram is un5installed* t&e +!mante" ?nd)oint Prote"tion installation (ill %egin installation in silent mode.
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Installation Guide
3.10 +!mante" (ill )rom)t to ,e!ing t&e Euser informationF. Please ,e!ing t&e +"&ool "ode e9am)le li,e E;?+0106F ,ote- &chool code fill u# is com#ulsory. com#ulsory Please fill it u# before8after after you com#lete the symantec installation.
He!ing t&e +"&ool "ode in ,ame field.
Press $3 %utton to "om)lete
3.11 $&e +!mante" ?nd)oint Prote"tion i"on (ill a))ears on t&e /indo(s tas,%ar i"on after installation is "om)leted. Gou "an re%oot !our "om)uter to "om)lete t&e installation. ,ote- Chec3 to ensure that the #re!ious Anti./irus Anti /irus #ro%ram such as 9as#ers3y or A/G is successfully uninstalled. If #re!ious Anti./irus /irus #ro%ram is not successfully uninstalled0 refer to ste# '.1) to uninstall it.
+!mante" ?nd)oint Prote"tion installed
Page 11 of 20
Installation Guide
3.12 Cli", E<estart Ao(F to restart !our "om)uter to "om)lete t&e installation.
Cli", Restart ,o1 to restart !our "om)uter.
3.13 3fter !our "om)uter is restarted* !ou (ill see t&e +!mante" ?nd)oint Prote"tion i"on on t&e /indo(s tas,%ar.
+!mante" ?nd)oint Prote"tion installed
3.14 Dou%le5"li", on t&e i"on and !ou (ill see t&at +!mante" ?nd)oint Prote"tion is installed su""essfull! and !our "om)uter is )rote"ted.
Page 12 of 20
Installation Guide
3.1# If t&e )revious 3ntivirus )rogram is not su""essfull! uninstalled %! +!mante"* )ro"eed to manuall! uninstall it (it& %elo( )ro"edures. $&e removal tools are lo"ated in EH3 53 7 uninstallerF folder.
Previous antivirus )rogram is still installed and must %e removed
•
@or Has)ers,! 3ntivirus* dou%le "li", on E,avremvr.e9eF in t&e CD* t&en ,e! in t&e "ode dis)la!ed %! t&e remover tool and "li", E<emoveF %utton to )ro"eed to uninstall Has)ers,! 3ntivirus.
He! in t&e random "ode to initiate removal of Has)ers,! 3ntivirus )rogram
•
$o remove 3 7 antivirus )rogram* "li", on EavgDremover.e9eF in t&e CD to initiate removal of 3 7 antivirus )rogram from t&e target "om)uter* t&en "lo", EGesF %utton to "om)lete t&e removal.
Cli", on t&e e9e"uta%le and EGesF %utton to remove 3 7
Page 1' of 20
Installation Guide
). /erify a successful installation
4.1 $o ensure a su""essful installation* "&e", to ma,e sure t&at %ot& E+!mante" 4anagement 3gentF and +!mante" ?nd)oint Prote"tion i"ons are dis)la!ed in /indo(sK tas, %ar.
;ot& 3ltiris agent i"on and +?P i"on s&ould a))ear in t&e tas, %ar
4.2 $o "&e", t&at +?P is fun"tioning )ro)erl! after installation* ensure t&at a green dot a))ears on +?P i"on (&en t&e "om)uter is "onne"ted to Internet.
$o verif! "onne"tivit! to +?P server* "li", on EB)en +!mante" ?nd)oint Prote"tionF* t&en go to "li", on E2el)F %utton on +?P 7'I* sele"t E$rou%les&ootingF. In t&e trou%les&ooting (indo(* t&e "lient s&ould "onne"t to server E+?P4.G$L?D'C3$IBA.CB4.4GF and t&e "onne"tion status s&ould s&o( EConne"tedF as dis)la!ed %! %elo( s"reens&ots.
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Installation Guide
4.3 $o "&e", t&at 3ltiris agent is fun"tioning )ro)erl! after installation* rig&t "li", on t&e E+!mante" 4anagement 3gentF i"on in t&e tas, %ar* t&en "li", E+!mante" 4anagement 3gent +ettingsF.
3 fun"tioning +!mante" 4anagement 3gent s&ould %e a%le to "onne"t to 3ltiris server (it& t&e &ostname E3L4+.G$L?D'C3$IBA.CB4.4GF and t&e Com)uter ID s&ould also %e assigned %! t&e 3ltiris +erver u)on su""essful "onne"tion to t&e server.
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Installation Guide
+. Troubleshootin%
).1 o1 to determine 1hether the client is connected and #rotected
$&e "lient uses a notifi"ation area i"on to indi"ate (&et&er t&e "lient is online or offline and (&et&er t&e "lient "om)uter is adequatel! )rote"ted. Gou "an rig&t5"li", t&is i"on to dis)la! frequentl! used "ommands. $&e i"on is lo"ated in t&e lo(er5rig&t &and "orner of t&e "lient "om)uter des,to). Icon "escri#tion $&e "lient runs (it& no )ro%lems. It is eit&er offline or unmanaged. 'nmanaged "lients are not "onne"ted to a management server. $&e i"on is a )lain !ello( s&ield. $&e "lient runs (it& no )ro%lems. It is "onne"ted to and "ommuni"ates (it& t&e server. 3ll "om)onents of t&e se"urit! )oli"! )rote"t t&e "om)uter. $&e i"on is a !ello( s&ield (it& a green dot. $&e "lient &as a minor )ro%lem. @or e9am)le* t&e virus definitions ma! %e out of date. $&e i"on is a !ello( s&ield and a lig&t !ello( dot t&at "ontains a %la", e9"lamation mar,. $&e "lient does not run* &as a maLor )ro%lem* or &as at least one )rote"tion te"&nolog! disa%led. @or e9am)le* Aet(or, $&reat Prote"tion ma! %e disa%led. $&e i"on is a !ello( s&ield (it& a (&ite dot outlined in red and a red line a"ross t&e dot.
).2 Chec3in% the connection or reconnectin% to the mana%ement ser!er
• • • • Bn t&e +tatus )age* "li", el# M Troubleshootin%. In t&e $rou%les&ooting dialog %o9* "li", Connection &tatus. In t&e Connection &tatus )ane* !ou "an see t&e last attem)ted "onne"tion and t&e last su""essful "onne"tion. $o re5esta%lis& a "onne"tion (it& t&e management server* "li", Connect ,o1.
).' :sin% the #in% command to test the connecti!ity to the mana%ement ser!er
Gou "an tr! to )ing t&e management server from t&e "lient "om)uter to test "onne"tivit!. $o use t&e )ing "ommand to test t&e "onne"tivit! to t&e management server • • Bn t&e "lient* o)en a "ommand )rom)t. $!)e t&e )ing "ommand. @or e9am)le6 )ing name (&ere name is t&e "om)uter name of t&e management server. Gou "an use t&e server IP address in )la"e of t&e "om)uter name. In eit&er "ase* t&e "ommand s&ould return t&e serverNs "orre"t IP address.
If t&e )ing "ommand does not return t&e "orre"t address* verif! t&e DA+ servi"e for t&e "lient and "&e", its routing )at&.
Page 12 of 20
Installation Guide
).) "isable or Turn $ff :AC ;:ser Account Control< in Control Panel
• • 7o to &tart Menu 5M Control Panel 5M :ser Accounts and =amily &afety 5M :ser Account. Cli", on :ser Account Control settin%s lin,
Cli", on :ser Account Control settings
•
+lide t&e slider %ar to t&e lo(est value -to(ards ,e!er ,otify.* (it& des"ri)tion s&o(ing Aever notif! me.
+lide to ,e!er ,otify
• •
Cli", $9 to ma,e t&e "&ange effe"tive. <estart t&e "om)uter to turn off 'ser 3""ount Control.
Page 14 of 20
Installation Guide
).+ =or installation o!er internet0 1hat ha##ens if :AC ;:ser Account Control< is not disabled>
It is re"ommended to disa%le '3C on t&e "lientKs "om)uter. • If '3C is not disa%led* t&e user (ill %e )rom)ted (it& %elo( s"reen* "&oose *es to start t&e do(nload.
• •
@ollo(ing* t&e EPro%ram Com#atibility AssistantF )rom)t (ill %e s&o(n as %elo(. +ele"t EThis #ro%ram installed correctlyF* and t&e 3ltiris 3gent (ill do(nload and install in t&e %a",ground.
Page 15 of 20
Installation Guide
).2 The installation did not remo!e my current Anti./irus soft1are. 6hat can I do>
$&e +!mante" installer is a%le to un5install most of t&e (ell5,no(n 3nti5 irus soft(are availa%le in t&e mar,et* %ut t&ere are some 3nti5 irus removal (&i"& are not su))orted. It is re"ommended to use t&e manual un5installation met&od )rovided %! !our "urrent 3nti5 irus vendor. Currentl!* t&e follo(ing 3nti5 irus list is su))orted for un5installation. 9as#ers3y Products Has)ers,! Internet +e"urit! 2009 Has)ers,! Internet +e"urit! 0 Has)ers,! 3nti5 irus for /or,station 6.0.4 Has)ers,! 3nti5 irus for /or,station 6.0.256.0.3 Has)ers,! 3nti5 irus for /or,station #.0.9 Has)ers,! 3nti5 irus 6.0.9 Has)ers,! 3nti5 irus for /indo(s +ervers ?nter)rise ?dition 6.0.2 McAfee Products 4"3fee +e"urit! Center -4"3fee Internet +e"urit!/4"3fee $otal Prote"tion/4"3fee irus+"an Plus. 4"3fee irus+"an ?nter)rise :.0i 4"3fee irus+"an ?nter)rise :.#i 4"3fee irus+"an ?nter)rise :.0 4"3fee 3gent1n Microsoft Products /indo(s Live BneCare1n Trend Micro Products $rend 4i"ro Internet +e"urit! 200: $rend 4i"ro Internet +e"urit! 2009 $rend 4i"ro Bffi"e+"an Client &o#hos Products +o)&os 3uto')date 2.9 +o)&os Aet(or, 3""ess Control 3.3 +o)&os Aet(or, 3""ess Control 3.# +o)&os <emote 4anagement +!stem 3.0 +o)&os <emote 4anagement +!stem 3.153.2 +o)&os 3nti5 irus 0.6 +o)&os 3nti5 irus 9.9 +o)&os Client @ire(all 1.#52.0 +o)&os Client @ire(all 2.#
Page 17 of 20
Symantec Endpoint Protection Symantec Management Agent
Last edited on 26/3/2012
Installation Guide
Table of Contents
1. 2 3. 4. #. Prerequisites ................................................................................................................................................ 2 Installation over Internet............................................................................................................................. 3 Installation from CD..................................................................................................................................... 9 erif! a su""essful installation .................................................................................................................. 14 $rou%les&ooting ........................................................................................................................................ 16
Page 1 of 20
Installation Guide
1. Prerequisites
'nless ot&er(ise s)e"ified* all u)dates* editions* and +ervi"e Pa",s -+Ps. for a listed /indo(s version are su))orted* e.g. /indo(s 0 1 /indo(s 0 2ome Premium* Professional* and 'ltimate editions* all +Ps. 3s 4i"rosoft releases ne( +ervi"e Pa",s for /indo(s* t&ese requirements ma! need to %e re5evaluated55t&e ne(est +ervi"e Pa", ma! require an u)dated version of t&e +!mante" Produ"t.
Minimum Requirements Processor • • 325%it )ro"essor for /indo(s6 15728 Intel Pentium III or equivalent minimum -Intel Pentium 4 or equivalent re"ommended. 645%it )ro"essor for /indo(s6 25728 Pentium 4 (it& 9:6564 su))ort or equivalent minimum. Itanium )ro"essors are not su))orted. #12 4; of <34* or &ig&er if required %! t&e o)erating s!stem 2ard dis,6 000 4; or more free s)a"e :00 9 600 /indo(s =P 2ome or Professional -325%it* +P2 or later> 645%it* all +Ps. /indo(s =P ?m%edded /indo(s ista -325%it* 645%it. /indo(s 0 -325%it* 645%it* <$4 and +P1. /indo(s +erver 2003 -325%it* 645%it* <2* +P1 or later. /indo(s +mall ;usiness +erver 2003 -325%it. /indo(s +erver 200: -325%it* 645%it* <2* +P1* and +P2. /indo(s +mall ;usiness +erver 200: -645%it. /indo(s ?ssential ;usiness +erver 200: -645%it. /indo(s +mall ;usiness +erver 2011 -645%it. 3dministrative rig&t a""ount on Com)uter Internet ?9)lorer 0 or : Internet ?9)lorer settings ena%led to do(nload of 3"tive= "ontrols 'ser 3""ount Control is disa%led on /indo(s ista* /indo(s 0
Physical RAM ard dri!e "is#lay $#eratin% &ystem
• • • • • • • • • • • • • • • • •
$thers
Page 2 of 20
Installation Guide
2 Installation o!er Internet
2.1 @rom Internet ?9)lorer* %ro(se to 2.2 3ltiris Client
&tt)6//alms.!tledu"ation."om.m!/3ltiris/A+/3gent/+!mante"3gent.&tml
4B? +?P C 32;I$
&tt)6//se)m.!tledu"ation."om.m!6:014/?mailInstallPa",ages/0311:062031C:20?01033#:D00:C?61:D/IA32;I$/se)/+etu).e9e
4B? +?P C 64;I$
&tt)6//se)m.!tledu"ation."om.m!6:014/?mailInstallPa",ages/0311:062031C:20?01033#:D00:C?61:D/IA64;I$/se)/+etu).e9e
2.3 Cli", on +!mante" 4anagement 3gent to do(nload and save t&e installation file to !our "om)uter.
Cli", to do(nload installer
2.4 Dou%le "li", on t&e installation file to %egin installation. Altiris client installation
Dou%le "li", to %egin installation
Page ' of 20
Installation Guide
&(P client installation
Dou%le "li", to %egin installation
2.# If !ou &ave 'ser 3""ess Control -'3C. ena%led -for /indo(s ista and /indo(s 0.* "li", " on *es to allo( t&e installation.
Cli", on *es %utton
2.6 +!mante" 4anagement 3gent (ill %egin installing.
2.0 Bn"e installed* !ou (ill see t&e +!mante" 4anagement 3gent i"on on t&e /indo(s tas,%ar.
+!mante" 4anagement 3gent installed
Page ) of 20
Installation Guide
2.: +!mante" ?nd)oint Prote"tion installation )a",age (ill %e delivered to !our "om)uter over t&e internet.
2.9 Bn"e t&e )a",age is delivered* t&e +!mante" ?nd)oint Prote"tion installation (ill %egin. $&e installation (ill dete"t for ot&er 3nti5 irus )rograms -su"& as 3 7 2011. installed on !our "om)uter* and (ill )erform un5installation of su"& )rograms in t&e %a",ground. $&is (ill t!)i"all! ta,e a%out # to 30 minutes for t&e un5installation. ,ote- "o ,$T sto# the un.installation #rocess of the Anti./irus #ro%ram0 as this 1ill cause an interru#tion to the setu# #rocess. 2.10 Bn"e t&e "urrent 3nti5 irus )rogram is un5installed* t&e +!mante" ?nd)oint Prote"tion installation (ill %egin installation in silent mode.
Page + of 20
Installation Guide
2.11 +!mante" (ill )rom)t to ,e!ing t&e Euser informationF. Please ,e!ing t&e +"&ool "ode e9am)le li,e
He!ing t&e +"&ool "ode in ,ame field.
Press $3 %utton to "om)lete
2.12 $&e +!mante" ?nd)oint Prote"tion i"on (ill a))ears on t&e /indo(s tas,%ar i"on i"o after installation is "om)leted. Gou "an re%oot !our "om)uter to "om)lete t&e installation.
+!mante" ?nd)oint Prote"tion installed
Page 2 of 20
Installation Guide
2.13
Cli", E<estart Ao(F to restart !our "om)uter to "om)lete t&e installation.
Cli", Restart ,o1 to restart !our "om)uter.
2.14 3fter !our "om)uter is restarted* !ou (ill see t&e +!mante" ?nd)oint Prote"tion i"on on t&e /indo(s tas,%ar.
+!mante" ?nd)oint Prote"tion installed
Page 4 of 20
Installation Guide
2.1# Dou%le5"li", on t&e i"on and !ou (ill see t&at +!mante" ?nd)oint Prote"tion is installed su""essfull! and !our "om)uter is )rote"ted.
Page 5 of 20
Installation Guide
'. Installation from C"
3.1 C&e", to ma,e sure t&at !ou &ave t&e installation CD (it& %elo( "ontent
3.2 If t&e target is running /indo(s =P o)erating s!stem* "&e", to ensure t&at it is running (indo(s =P servi"e )a", -+P. 2 and a%ove. ')grade t&e target "om)uter to /indo(s =P servi"e )a", 2 or a%ove %efore )ro"eeding eding (it& end)oint installation using t&e )rovided CD or do(nload t&e servi"e )a", from %elo( lin,. If !ou install from CD* t&e installer for servi"e ervi"e )a", "an %e found in E/indo(s =P +P2F folder. /indo(s =P +P 2 do(nload lin,6 &tt)6//(((.mi"rosoft."om/do(nload/en/details.as)9Idis)la!lang1enJid12: 3.3 Insert t&e installation CD to !our "om)uter. ,$T(- It is im#ortant to determine your com#uter is on 1hich !ersion before you #roceed0 other1ise installation #rocess 1ill fail. • @or 6indo1s '2bit &ystem* %ro(se to E6indo1s.'2bitF folder • @or 6indo1s 2)bit &ystem* %ro(se to E6indo1s.2)bitF folder
3.4 Dou%le "li", on Esetu#F to laun"& t&e installation.
Dou%le "li", on setu# to %egin installation
3.# If '3C -'ser 3""ount Control. is not disa%led on !our "om)uter* !ou (ill see t&e )rom)t as %elo(. Cli", E*esF to "ontinue (it& t&e installation.
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Cli", on *es to "ontinue
3.6 $&e installation (ill %egin in t&e %a",ground. 3.0 Bn"e installed* t&e +!mante" 4anagement 3gent (ill a))ear on t&e /indo(s tas,%ar.
+!mante" 4anagement 3gent installed
3.: $&e installation (ill dete"t for ot&er 3nti5 irus )rograms -su"& as 3 7 2011. installed on !our "om)uter* and (ill )erform un5installation of su"& )rograms in t&e %a",ground. $&is (ill t!)i"all! ta,e a%out # to 30 minutes for t&e un5installation. ,ote- "o ,$T sto# the un.installation #rocess of the Anti./irus #ro%ram0 as this 1ill cause an interru#tion to the setu# #rocess. 3.9 Bn"e t&e "urrent 3nti5 irus )rogram is un5installed* t&e +!mante" ?nd)oint Prote"tion installation (ill %egin installation in silent mode.
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Installation Guide
3.10 +!mante" (ill )rom)t to ,e!ing t&e Euser informationF. Please ,e!ing t&e +"&ool "ode e9am)le li,e E;?+0106F ,ote- &chool code fill u# is com#ulsory. com#ulsory Please fill it u# before8after after you com#lete the symantec installation.
He!ing t&e +"&ool "ode in ,ame field.
Press $3 %utton to "om)lete
3.11 $&e +!mante" ?nd)oint Prote"tion i"on (ill a))ears on t&e /indo(s tas,%ar i"on after installation is "om)leted. Gou "an re%oot !our "om)uter to "om)lete t&e installation. ,ote- Chec3 to ensure that the #re!ious Anti./irus Anti /irus #ro%ram such as 9as#ers3y or A/G is successfully uninstalled. If #re!ious Anti./irus /irus #ro%ram is not successfully uninstalled0 refer to ste# '.1) to uninstall it.
+!mante" ?nd)oint Prote"tion installed
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Installation Guide
3.12 Cli", E<estart Ao(F to restart !our "om)uter to "om)lete t&e installation.
Cli", Restart ,o1 to restart !our "om)uter.
3.13 3fter !our "om)uter is restarted* !ou (ill see t&e +!mante" ?nd)oint Prote"tion i"on on t&e /indo(s tas,%ar.
+!mante" ?nd)oint Prote"tion installed
3.14 Dou%le5"li", on t&e i"on and !ou (ill see t&at +!mante" ?nd)oint Prote"tion is installed su""essfull! and !our "om)uter is )rote"ted.
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Installation Guide
3.1# If t&e )revious 3ntivirus )rogram is not su""essfull! uninstalled %! +!mante"* )ro"eed to manuall! uninstall it (it& %elo( )ro"edures. $&e removal tools are lo"ated in EH3 53 7 uninstallerF folder.
Previous antivirus )rogram is still installed and must %e removed
•
@or Has)ers,! 3ntivirus* dou%le "li", on E,avremvr.e9eF in t&e CD* t&en ,e! in t&e "ode dis)la!ed %! t&e remover tool and "li", E<emoveF %utton to )ro"eed to uninstall Has)ers,! 3ntivirus.
He! in t&e random "ode to initiate removal of Has)ers,! 3ntivirus )rogram
•
$o remove 3 7 antivirus )rogram* "li", on EavgDremover.e9eF in t&e CD to initiate removal of 3 7 antivirus )rogram from t&e target "om)uter* t&en "lo", EGesF %utton to "om)lete t&e removal.
Cli", on t&e e9e"uta%le and EGesF %utton to remove 3 7
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Installation Guide
). /erify a successful installation
4.1 $o ensure a su""essful installation* "&e", to ma,e sure t&at %ot& E+!mante" 4anagement 3gentF and +!mante" ?nd)oint Prote"tion i"ons are dis)la!ed in /indo(sK tas, %ar.
;ot& 3ltiris agent i"on and +?P i"on s&ould a))ear in t&e tas, %ar
4.2 $o "&e", t&at +?P is fun"tioning )ro)erl! after installation* ensure t&at a green dot a))ears on +?P i"on (&en t&e "om)uter is "onne"ted to Internet.
$o verif! "onne"tivit! to +?P server* "li", on EB)en +!mante" ?nd)oint Prote"tionF* t&en go to "li", on E2el)F %utton on +?P 7'I* sele"t E$rou%les&ootingF. In t&e trou%les&ooting (indo(* t&e "lient s&ould "onne"t to server E+?P4.G$L?D'C3$IBA.CB4.4GF and t&e "onne"tion status s&ould s&o( EConne"tedF as dis)la!ed %! %elo( s"reens&ots.
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Installation Guide
4.3 $o "&e", t&at 3ltiris agent is fun"tioning )ro)erl! after installation* rig&t "li", on t&e E+!mante" 4anagement 3gentF i"on in t&e tas, %ar* t&en "li", E+!mante" 4anagement 3gent +ettingsF.
3 fun"tioning +!mante" 4anagement 3gent s&ould %e a%le to "onne"t to 3ltiris server (it& t&e &ostname E3L4+.G$L?D'C3$IBA.CB4.4GF and t&e Com)uter ID s&ould also %e assigned %! t&e 3ltiris +erver u)on su""essful "onne"tion to t&e server.
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+. Troubleshootin%
).1 o1 to determine 1hether the client is connected and #rotected
$&e "lient uses a notifi"ation area i"on to indi"ate (&et&er t&e "lient is online or offline and (&et&er t&e "lient "om)uter is adequatel! )rote"ted. Gou "an rig&t5"li", t&is i"on to dis)la! frequentl! used "ommands. $&e i"on is lo"ated in t&e lo(er5rig&t &and "orner of t&e "lient "om)uter des,to). Icon "escri#tion $&e "lient runs (it& no )ro%lems. It is eit&er offline or unmanaged. 'nmanaged "lients are not "onne"ted to a management server. $&e i"on is a )lain !ello( s&ield. $&e "lient runs (it& no )ro%lems. It is "onne"ted to and "ommuni"ates (it& t&e server. 3ll "om)onents of t&e se"urit! )oli"! )rote"t t&e "om)uter. $&e i"on is a !ello( s&ield (it& a green dot. $&e "lient &as a minor )ro%lem. @or e9am)le* t&e virus definitions ma! %e out of date. $&e i"on is a !ello( s&ield and a lig&t !ello( dot t&at "ontains a %la", e9"lamation mar,. $&e "lient does not run* &as a maLor )ro%lem* or &as at least one )rote"tion te"&nolog! disa%led. @or e9am)le* Aet(or, $&reat Prote"tion ma! %e disa%led. $&e i"on is a !ello( s&ield (it& a (&ite dot outlined in red and a red line a"ross t&e dot.
).2 Chec3in% the connection or reconnectin% to the mana%ement ser!er
• • • • Bn t&e +tatus )age* "li", el# M Troubleshootin%. In t&e $rou%les&ooting dialog %o9* "li", Connection &tatus. In t&e Connection &tatus )ane* !ou "an see t&e last attem)ted "onne"tion and t&e last su""essful "onne"tion. $o re5esta%lis& a "onne"tion (it& t&e management server* "li", Connect ,o1.
).' :sin% the #in% command to test the connecti!ity to the mana%ement ser!er
Gou "an tr! to )ing t&e management server from t&e "lient "om)uter to test "onne"tivit!. $o use t&e )ing "ommand to test t&e "onne"tivit! to t&e management server • • Bn t&e "lient* o)en a "ommand )rom)t. $!)e t&e )ing "ommand. @or e9am)le6 )ing name (&ere name is t&e "om)uter name of t&e management server. Gou "an use t&e server IP address in )la"e of t&e "om)uter name. In eit&er "ase* t&e "ommand s&ould return t&e serverNs "orre"t IP address.
If t&e )ing "ommand does not return t&e "orre"t address* verif! t&e DA+ servi"e for t&e "lient and "&e", its routing )at&.
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Installation Guide
).) "isable or Turn $ff :AC ;:ser Account Control< in Control Panel
• • 7o to &tart Menu 5M Control Panel 5M :ser Accounts and =amily &afety 5M :ser Account. Cli", on :ser Account Control settin%s lin,
Cli", on :ser Account Control settings
•
+lide t&e slider %ar to t&e lo(est value -to(ards ,e!er ,otify.* (it& des"ri)tion s&o(ing Aever notif! me.
+lide to ,e!er ,otify
• •
Cli", $9 to ma,e t&e "&ange effe"tive. <estart t&e "om)uter to turn off 'ser 3""ount Control.
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Installation Guide
).+ =or installation o!er internet0 1hat ha##ens if :AC ;:ser Account Control< is not disabled>
It is re"ommended to disa%le '3C on t&e "lientKs "om)uter. • If '3C is not disa%led* t&e user (ill %e )rom)ted (it& %elo( s"reen* "&oose *es to start t&e do(nload.
• •
@ollo(ing* t&e EPro%ram Com#atibility AssistantF )rom)t (ill %e s&o(n as %elo(. +ele"t EThis #ro%ram installed correctlyF* and t&e 3ltiris 3gent (ill do(nload and install in t&e %a",ground.
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Installation Guide
).2 The installation did not remo!e my current Anti./irus soft1are. 6hat can I do>
$&e +!mante" installer is a%le to un5install most of t&e (ell5,no(n 3nti5 irus soft(are availa%le in t&e mar,et* %ut t&ere are some 3nti5 irus removal (&i"& are not su))orted. It is re"ommended to use t&e manual un5installation met&od )rovided %! !our "urrent 3nti5 irus vendor. Currentl!* t&e follo(ing 3nti5 irus list is su))orted for un5installation. 9as#ers3y Products Has)ers,! Internet +e"urit! 2009 Has)ers,! Internet +e"urit! 0 Has)ers,! 3nti5 irus for /or,station 6.0.4 Has)ers,! 3nti5 irus for /or,station 6.0.256.0.3 Has)ers,! 3nti5 irus for /or,station #.0.9 Has)ers,! 3nti5 irus 6.0.9 Has)ers,! 3nti5 irus for /indo(s +ervers ?nter)rise ?dition 6.0.2 McAfee Products 4"3fee +e"urit! Center -4"3fee Internet +e"urit!/4"3fee $otal Prote"tion/4"3fee irus+"an Plus. 4"3fee irus+"an ?nter)rise :.0i 4"3fee irus+"an ?nter)rise :.#i 4"3fee irus+"an ?nter)rise :.0 4"3fee 3gent1n Microsoft Products /indo(s Live BneCare1n Trend Micro Products $rend 4i"ro Internet +e"urit! 200: $rend 4i"ro Internet +e"urit! 2009 $rend 4i"ro Bffi"e+"an Client &o#hos Products +o)&os 3uto')date 2.9 +o)&os Aet(or, 3""ess Control 3.3 +o)&os Aet(or, 3""ess Control 3.# +o)&os <emote 4anagement +!stem 3.0 +o)&os <emote 4anagement +!stem 3.153.2 +o)&os 3nti5 irus 0.6 +o)&os 3nti5 irus 9.9 +o)&os Client @ire(all 1.#52.0 +o)&os Client @ire(all 2.#
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