Insurance Adjuster or Insurance Agent with 13 years experience looking for a Direct Contributor position.
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Janette Taylor Sacramento, CA (916) 801-7089 Objective Securing a position of Claims Adjuster with increasing levels of respo nsibilities and expertise Summary of Worked effectively in insurance for thirteen years Qualifications Eight years of increased responsibility as an Associate Property Claims Adjuster; was then promoted to Property Claims Adjuster Consistently provided exceptional customer service as demonstrated by commendations Engaged team player; comfortable in a diverse work environment Demonstrated honestly, reliability and productivity Claims Customer Service Experience Proficient at building customer confidence and rapport Exhibited a personal commitment to listen, understand an d respond to customer's needs Claims Handling Demonstrated ability to read, write, adjust and review estimates Skilled at uploading, downloading, and adjusting estimat es using Xacimate Critiqued, adjusted and coached contractors and estimato rs and contractors to produce accurate estimates Utilized sound critical thinking skills to recognize pos sible liability exposures, coverage issues, subrogation and fr aud Trained to investigate, negotiate and make appropriate claims payments Leadership and Teamwork Effectively coached and mentored less experienced cowork ers Articulated corporate goals when mentoring team members Handled escalated complaint calls; satisfactorily resolv ed issues Enthusiastically embraced corporate culture Effectively communicated ideas and information in a team environment Eagerly assisted teammates to achieve corporate success Work History 2007-2009 Property Claims Adjuster USAA 2001-2007 Associate Claims Adjuster USAA 1997-2001 Insurance Specialist USAA 1997-1995 Receptionist WEAVE Education & Affiliations Consumes River College -Working towards degree in Const ruction Management Luther Burbank High School 1980 General Education Member of the Sacram ento Claims Association