Insurance Adjuster

Published on May 2016 | Categories: Documents | Downloads: 35 | Comments: 0 | Views: 249
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Insurance Adjuster with 4 years experience looking for a Direct Contributor position.

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NICOLE C. NAFF 9820 Wilkins Way *Plano, Texas 75025 Phone: 214-789-5138 * Email: [email protected] OBJECTIVE: To gain a position as an adjuster that will allow me to utilize my an alytical and problem solving skills to provide your customers and your company q uality service. QUALIFICATIONS: I possess superior time management, organizational, and analytic al skills; detailed and results oriented; capacity to handle multiple tasks simu ltaneously; superb communication skills; customer focused; outstanding team lead ership and mentoring skills; self-motivating; ability to grasp new concepts and procedures swiftly; easily adaptable to change; ability to identify gaps in proc esses and recommend a solution. I have previously demonstrated proficiency in the areas of insurance policies an d procedures, logistics, purchasing, contract management, vendor management, inv entory management, event planning, quality assurance, supervision, general manag ement, training, and professional development PROFESSIONAL BACKGROUND Angel Fire Business Concepts, Plano, TX 2010-present Independent Insurance Adjuster * Handle high volume of claims accurately and efficiently. Handle claims from as signment to payment which include: making first contact with the customer, setti ng the appointment, inspecting the property, completing estimate on the loss sit e, complete correspondence, monitoring inventory including claim cycle times and following up with customer post claim. Farmers Insurance Group, Olathe, KS 2006-2010 Senior Claims Representative, Catastrophe Response Team * Handled high volume of claims accurately and efficiently. Handled claims from assignment to payment which included: making first contact with the customer, se tting the appointment, inspecting the property, completing estimate on the loss site, complete correspondence, monitoring inventory including claim cycle times and following up with customer post claim. * Experience handling the following catastrophe claims: hurricane, tornado, hail , wind, wild fires, ice storms * Consistently closed 4-6 claims per day when deployed to sites, working for an average of 21 consecutive days * Cross-trained with experience handing Commercial Property claims, Large Loss c laims, Mobile homes/RV claims, and auto catastrophe claims. * Participated in the development and presentation of curriculum for regional tr aining conferences, focusing on scoping damage to different roofing surfaces. Integrated Commercialization Solutions, Addison, TX 2004-2006 Program Supervisor * Daily quality assurance monitoring of current processes and methods * Provide continuous feedback to team members of quality audits and ACD monitori ng * Initiate and perform monthly one-on-one's; offer ongoing training assistance t o team members * Encourage continual growth of team members through the use of SkillSoft classe s Verizon Logistics, Irving, TX 2001-2003 Customer Service Representative * Responsible for inventory and purchasing activities for the Southeast region. * Maintain inventory control records * Review, analyze and adjust physical inventories to assure accuracy, correct fo

recasting * Interface with vendors, supply points, and other user groups * Review stock balances and obsolete inventories * Follow-up on existing and expedited orders. * Business analysis and project management for Customer Order Management team EDUCATION: Master of Management University of Phoenix March 2006 Bachelors of Applied Arts and Science Midwestern State University December 2003 LICENSES: Property & Casualty Adjuster Licenses for the listed states Oklahoma Texas Connecticut Delaware Florida Kentucky Louisiana New Hampshire New Mexico North Carolina South Carolina Wyoming SKILLS: Microsoft business applications including Microsoft Office Xactimate 25 & 27 CCC Pathways CRN (claims handling system) Lotus Notes ACT Goldmine Baan

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