Employees Hierarchy PRESIDENT MEMBER BOARD SENIOR EXECTIVE VICE-PRESIDENT EXECUTIVE VICE PRESIDENT SENIOR VICE PRESIDENT Y H C R A R E I H H C N A R B
VICE PRESIDENT
ASSISTANT VICE PRESIDENT
OFFICER GRADE
I
OFFICER GRADE
2
OFFICER GRADE
3
MESSENGER
PEON
SWEEPER
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Internship Report
National Bank of Pakistan
National Bank of Pakistan maintains its position as Pakistan's premier bank
determined to set higher standards of achievements. It is the major business partner for the Government of Pakistan with special emphasis on fostering Pakistan's economic growth through aggressive and balanced lending policies, technologically technologic ally oriented products and services offered through its large network of branches locally, internationally internatio nally and representative offices.
Branch Introduction Introduction I did internship in (National Bank of Pakistan) Main Branch, Kutchehry Chowk, Multan. This branch was founded in July 1962. From last many years this branch is not only
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Internship Report achievi achi eving ng its targets targets of deposi deposits ts and advances advances rather it remain remainss above above the tar targets gets.. According to the financial record of last year this branch was earning more than 20% of total profit of the region. Every year the targets of this branch are increasing by 20 to 25 percent but still there is a
potential in the market to meet these additional targets. This branch is performing its functions in traditional style and now it has been converted into an online branch. b ranch.
What I Did…? After joining the bank for internship initially it was so difficult for me to get the attention of the employees, employees, every body was terribly terribly engaged in there own activiti activities, es, no body was having time to accommodate me. This was a crucial time for me to get the attention of NBP’s management and to make them realize that their valuable information is so much necessary for the up gradation of my knowledge and for the completion of the task which I was assigned by the institution. But very soon I succeeded in making relationship with the top influence people and with the help of these people I started permeated in the system. This was my first step towards the completion of my task and with the passage of time they realized that they can also utilize my efforts in a productive way to minimize their burden. They provided me their time and information which helped me to enhance my knowledge and they also shared there experiences with me which I believe that it would be helpful in my practi practical cal life. life.
Fir irst st two two week weeks s I work worked ed in oper operat atio ion n
department, for next two weeks I worked in credit department and for rest of the time I worked with Busin usines ess s Manage nagerr wher here I lea learned ned lot of thing hings s including how to deal with corporate customers, with
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Internship Report
individual customer and how loans can be recovered from the customers. During the internship session I got the chance to perform on different activities which are listed below and short explanation is also given. giv en.
Account opening department T To o open an account the customer have to meet th the e general banking manager with an introducer (the person who is going go introduce that person in the bank) and get an application form used for account opening. Different color color-coded -coded application forms ar are e available for each type of account. Along with the form a car card d for specimen signature is also supplied to customer customer.. Manager has every right not to accept this contract if he is not satisfied by the details provided by the customer customer.. In case the contract is acceptable to both, now it is ready to open the account formally.
ACCOUNTS TYPES Though in theory there many types of accounts but commonly account operators can be classified in one of the following categories, each have different d ifferent documentation requirements: Single
Joint Partnership
Private Limited
Credit Department
The earning of a commercial bank are chiefly derived from interest charges on loans and discounts it. Now loans are recognized as advances or finances. The advances are made
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Internship Report through throug h the deposits deposits that are kept in the bank by the customers. customers. The bank pays profit on the deposited amount and receives mark up on the advances made of different amounts.
NBP introduced the mark up based advancing in Jan1, 1985 when the Islamization of the economy was influence under this system of advancing the bank is entitled to receive a constant sum of money on the amount that is outstanding on the account of the party.
Foreign Exchange
To promote flow of foreign exchange in the country, the Government of Pakistan started a new scheme of opening of bank accounts in foreign currency. These accounts were entitled to receive profit percentage in shape of the currency in which the account was kept (Dollar account shall be paid p aid profit in dollars). This has increased the flow of foreign currency especially from the Pakistani foreign residents, who used to send money to their families at home. The State Bank of Pakistan was given special rights to control and monitor the performance of the “Authorized Dealers” in foreign exchange accounts. pers rson on or an inst instit itut utio ion, n, whic which h ca can n deal deal wi with th the fo forei reign gn Authorized Authoriz ed Dealer is a pe exchange. The authority is given by SBP to all those scheduled Banks who have adequate trained staff and facilities. These scheduled banks are given license to deal in foreign currency transactions.
Remittance Department
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Internship Report Remittance department provides services to the customer of the bank. The main function of this department is transfer of funds.
INSTRUMENTS OF BILLS AND REMITTANCE DEPARTMENT
The instruments that are handled in the Remittance department are as follow:
Demand Draft.
Mail transfer t ransfer..
Telegraphic transfer.
Pay order.
Pay slip.
OBC (outward bill for collections).
IBC (inward bill for collections).
Clearing Department
There is no legal obligation on a banker to collect cheques drawn upon other banks for a customer. However it is function of almost every modern bank of the collection of cheques and bills on behalf of the customer. Cleari Cle aring ng depart departmen mentt service servicess are provid provided ed in order order to make make arrange arrangement mentss for the economic collection of the cheques, DD and other negotiable instruments. A large part of this work is carried on through the clearinghouse.
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Internship Report After joining the bank in internship I got the practical exposure of all the above described ac acti tivit vitie ies. s. The mech mechan anis ism m is not too too simp simple le to under underst stand and easil easily y but st stil illl lo lots ts of complexities have been solved.
Application of Learned Concepts After getting entered into practical life this is a common complaint that practically things are quite different from theoretical learning, but I did not face such big difference because the concepts I got from the course of “Money and Banking” and “Business Institutions” were so much close to the real world. In management and marketing style of the employees there were somehow differences exist.
Whil Wh ilee do doin ing g inter interns nshi hip p I got lot of exper experien ience ce an and d I go gott th thee ch chanc ancee to ap appl ply y my knowledge practically which helped me in getting interest in learning new concep concepts. ts. After After doing this practice I feel that I can even compare my practical knowledge in further studies.
Financial Analysis
Liquidity Ratios:
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Internship Report
Ratios
2003
2004
Current Ratio
0.484
0.780
Cash Ratio
0.377
0.503
Net W.C Quick Ratio
-29385417 -106408508 0.484
0.780
2005
0.809
2006
0.870
0.382
0.363
-91049316
-68179014
0.809
0.870
Description: If we look at the liquidity ratios we can see that the bank has improved its liquidity position from 2003 to 2006. There is a continuous improvement in NBP’s liquidity position in 2003 the liquidity position was alarming and it was even less than 0.5. Although in banks it is difficult to keep these ratios up because banks mainly depend upon short term liabilities but still NBP’s NBP’s improvement is appreciated.
Leverage Ratios:
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Internship Report
Ratios
Debt Ratio Debt/Equi Ratio Times Int Ear Ratio Debt to Tangible N.W
2003
2004
2005
0.869
2006
0.941
0.922
0.870
16.002
11.943
6.620
6.750
2.080
2.348
2.659
2.930
16.002
11.943
6.620
6.750
Description: If we look at the Debt ratio and Debt/Equity ratio it is clearly understandable that the bank has greater portion of debts in its capital structure, but as compare to 2003 in 2006 the condition is better and the bank has gradually increased its equity portion as compare to the debt. Still management need to change its capital structure and higher portion of equity may result in better results, as it is present in times interest earned ratio which is showing that increase in the equity is putting healthy h ealthy effect in returns.
Profitability Ratios:
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Internship Report
Ratios
2003
2004
2005
1.64%
2006
R.O.Assets
0.9%
1.2%
2.7%
R.O.Equi
15.2%
14.7%
16.7%
20.8%
R.O.Inv
6.0%
17.7%
19.7%
23.2%
R.O.Op Assets
3.7%
3.8%
5.3%
6.3%
Description: As we have seen in other ratios of leverage and liquidity the company’s financial position is much better in later years as compare to the year 2003, bank has got gradually and continuous increase in its income which is increasing its return on assets, equity and investment. Still return on assets is showing that bank is not utilizing its assets properly and its efficiency efficiency is to be increased. increased. Return Return on equity is satisfa satisfactory ctory and showing showing that bank is having very less portion of equity. equity.
SWOT SWO T ANALYSI ANALYSIS S
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Internship Report
Strengths: Public confidence Sound financial strength Highest profitability Vast operational network Role in economic development Utility bills collections Corporate branches Evening banking Efficient home remittance Recognition of hard work of staff SWIFT Internet access (www.NBP.com.pk (www.NBP.com.pk ) Pension & salaries payments Online city branch
Weaknesses: Lack of good delegation Inadequate, poorly placed network technology complex MIS
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Internship Report Deep rooted bureaucratic approval Lack of long term & short term plans Less share in import & export business Poor resource utilization Need better service policy Frequent change in senior management
Opportunities:
New style management
Introduction of new products and services
Introduction of new technology & electronic banking ban king
Capital management & equity financing
Secondary market operations
New deposit scheme
Threats:
Establishment of new private financial institutions & expansion
Govt. sponsored schemes
Political pressure
Reducing branch network
New products form private Pakistan Establishment of new private financial institutions & expansion
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Internship Report
New products form private Pakistani & foreign banks
Non-banking institutions
Inability to change
Inability to change
Stakeholders interests
PEST PE ST ANALYSI ANALYSIS S Political:
Privatization policy and deregulation. Impact of subsidized credit affecting and NCB’s. Employment practices, Unions, Associations. Political Interference and harassment. Incidents of high taxation on banking industry. industry.
Economical: Constraints in mobilization of public savings because of inflation.
Social & Cultural: Inadequate human resources. Cultural strain to savings. Defaulter’s lobby. Declining education and work ethics. Inadequate accountability. accountability. Adequate empowerment.
Technological: Inadequate communication infrastructure. Inadequate computer facilities. Inadequate IT training.
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Internship Report
Suggestions and Recommendations Recommendations Based on the SWOT and PEST analysis of the National Bank of Pakistan, it is observed that the Bank like the other public sector industries has not been showing up u p to mark performance. There is a long list of weaknesses that is given on the previous page. Most of them are going along since long time and that all efforts made to remove them have not succeeded. On the basis of SWOT analysis of the Bank the following suggestions and recommendations are given.
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Bank should try to get rid of the political influence to be able to compete in the industry with prudent and strong policies.
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The undue reliance on the public sector be minimized and ventures of private sectors should be taken as well.
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Redefining of rules, regulations and policies should be made implemented at all costs.
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Efforts of great importance to be made for the over the counter services of general banking making it more simple and faster to get a better response of the ccustomers. ustomers.
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The behavior of the employee, especially on the counter has to be strictly monitored and checked.
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The still existed bureaucratic approval system has to be demolished.
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All advances should be made by getting the maximum security and should focus on productive work.
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Better and comprehensive long-term and short-term planning should be made to forecast the future needs.
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There is a possibility of establishing a task force to ascertain the effectiveness of the policies being implemented.
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The Bank Bank should should develo develop p a compre comprehens hensive ive recrui recruitme tment nt policy policy to make only the competent ones to be on the job.
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Internship Report ∗
There is a still a vast pool of incompetent employees that has to right sized.
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There is a lack of promotional element in the planning and budgetary decisions of the Bank that has to think seriously.
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All branches of the Bank should be computerized for increasing the effectiveness and efficiency of its employees. Efforts should be continued to keep the powers of employees union to the minimum, like the current situation.
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Promotions must not be delayed and should be made on time to further increase the commitment and efficiency of the employees.
These and many other that can make a good set of recommendations, which have to be made possible to escape from the threats and an d weaknesses and the risks in environment that surrounds the Bank. The management do considers the policy matter that is not helping the Bank, but are still in practice due the absence of prudentially regulated system to protect them and the Bank. Efforts have been made with serious concern to give giv e NBP a status that it has to maintain by having practices of: