The IT service broker
Get on the path to consumer-inspired IT service delivery
with an HP IT service catalog, portal, and service exchange
It’s time to rethink IT service delivery. Here’s why.
1.
New technologies are racing ahead of IT processes.
Slow IT
processes
How can IT
keep up?
BYOD
(bring your own device)
29% of workers use
3 or more devices.1
Mobility
SaaS
By 2017, 75% of
business processes
will include software
as a service.4
Employees
now work
from virtually
anywhere.
$
Big data
Cloud
By 2016, cloud
computing will
account for the bulk
of new IT spending.3
2.
The amount of data
is doubling every
18 months.2
Apps
Workers use many apps
of their own choosing.
Shadow IT is creeping across the enterprise.
82%
IT
of employees use non-approved
cloud-based applications.5
“There has been a serious increase
in ‘shadow IT’—or IT budget
outside the enterprise IT budget.”8
—Gartner
85%
of line-of-business departments
use non-approved applications.6
IT
100M
35%
80M
60M
of procurement for cloud
services is “rogue” spending.7
40M
20M
0M
3.
Expectations for IT are rising.
15%
Satisfied
$
85%
Dissatisfied
IT
Only 15%
50%
Expect more
strategic value
50%
of information workers are
satisfied with their technology
departments’ understanding
of their needs.9
of CEOs expect more strategic
value from IT. They want to
see top-line growth and
bottom-line savings.10
The status quo has hit a wall.
To regain control and build influence, IT must become a true service broker.
“If you’re not planning or
have not implemented
self-service, start now.”
—Forrester11
Meet the needs
of business-service
consumers
Maintain
enterprisegrade security
Create a
self-service IT
marketplace
IT
Deliver
superior services
instantaneously
Provide a
consumer-inspired
IT experience
Get there today with HP Propel.
HP Propel provides an IT single service catalog, business user portal, and service
exchange that transforms IT into a service broker.
HP Propel Service
Portal and Catalog
HP Propel Service
Exchange
Service Catalog
Traditional
Private cloud
Propel
Portal
IT resources
Knowledge Base
Managed Mobility Services (MMS)
IT News
PC Voice and Collaboration
Mobile Device
Mobility Services
PC Services
Managed cloud
PC Voice Services
Collaboration Services
Messaging
New-Hire PC
PC Repair (Break/Fix)
PC Refresh / Trade-Up
Email Services
Public Distribution Lists (PDL)
Create a user-friendly front
door to IT. Provide a single,
self-service IT marketplace.
Public cloud
Aggregate multivendor
services. Automate
service delivery.
“The highest level of service catalog is the service broker model,
or strategic control point. Highly automated, the catalog balances
supply and demand, and tools span cloud and noncloud resources.”
—Forrester12