IT Service Broker

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The IT service broker
Get on the path to consumer-inspired IT service delivery
with an HP IT service catalog, portal, and service exchange

It’s time to rethink IT service delivery. Here’s why.

1.

New technologies are racing ahead of IT processes.

Slow IT
processes

How can IT
keep up?

BYOD
(bring your own device)

29% of workers use

3 or more devices.1

Mobility

SaaS

By 2017, 75% of
business processes
will include software
as a service.4

Employees
now work
from virtually
anywhere.

$
Big data

Cloud
By 2016, cloud
computing will
account for the bulk
of new IT spending.3

2.

The amount of data
is doubling every

18 months.2

Apps
Workers use many apps
of their own choosing.

Shadow IT is creeping across the enterprise.

82%

IT

of employees use non-approved
cloud-based applications.5

“There has been a serious increase
in ‘shadow IT’—or IT budget
outside the enterprise IT budget.”8
—Gartner

85%

of line-of-business departments
use non-approved applications.6

IT

100M

35%

80M

60M

of procurement for cloud
services is “rogue” spending.7

40M

20M

0M

3.

Expectations for IT are rising.
15%
Satisfied

$

85%
Dissatisfied

IT

Only 15%

50%
Expect more
strategic value

50%

of information workers are
satisfied with their technology
departments’ understanding
of their needs.9

of CEOs expect more strategic
value from IT. They want to
see top-line growth and
bottom-line savings.10

The status quo has hit a wall.
To regain control and build influence, IT must become a true service broker.
“If you’re not planning or
have not implemented
self-service, start now.”
—Forrester11

Meet the needs
of business-service
consumers

Maintain
enterprisegrade security

Create a
self-service IT
marketplace

IT
Deliver
superior services
instantaneously

Provide a
consumer-inspired
IT experience

Get there today with HP Propel.
HP Propel provides an IT single service catalog, business user portal, and service
exchange that transforms IT into a service broker.

HP Propel Service
Portal and Catalog

HP Propel Service
Exchange

Service Catalog

Traditional
Private cloud

Propel
Portal

IT resources

Knowledge Base

Managed Mobility Services (MMS)

IT News

PC Voice and Collaboration

Mobile Device
Mobility Services

PC Services

Managed cloud

PC Voice Services
Collaboration Services

Messaging
New-Hire PC
PC Repair (Break/Fix)
PC Refresh / Trade-Up

Email Services
Public Distribution Lists (PDL)

Create a user-friendly front
door to IT. Provide a single,
self-service IT marketplace.

Public cloud

Aggregate multivendor
services. Automate
service delivery.

“The highest level of service catalog is the service broker model,
or strategic control point. Highly automated, the catalog balances
supply and demand, and tools span cloud and noncloud resources.”
—Forrester12

Get on the path to a New Style of IT
Learn more at hp.com/go/propel
1. Forrester Research, “Create A Habitat Of Technology Engagement And Enablement For Your Workforce,” May 10, 2013.
2. Computerworld, “10 intriguing real-world uses for big data,” April 5, 2013.
3. Gartner, “Gartner Says Cloud Computing Will Become the Bulk of New IT Spend by 2016,” Gartner news release, October 24, 2013.
4. Gartner, “Outsourcing 2014: Capitalizing on Key Market Trends Will Drive Enterprise Agility, Speed and Innovation,” by Ian Marriott. February 21, 2014.
5. Frost & Sullivan, “The New IT: Managing and Delivering Services in a Multi-Vendor Environment,” 2013.
6. Frost & Sullivan 2013 Cloud User Survey.
7. IDC, “Worldwide Outsourcing Services 2014 Top 10 Predictions,” January 2014.
8. Gartner, “Create I&O’s Future by Embracing the Nexus of Forces,” August 8, 2013.
9. Forrester Research, “Building Digital Workspace Delivery Systems to Give Employees The Right Tools for their Job,” April 17 2014, by David K. Johnson.
10. Gartner, “Sourcing Governance Prevents Corporate Risk When the Business Bypasses IT,” by Frank Ridder,February 11, 2014.
11. Forrester Research, “Inquiry Spotlight: The Foundation And Future Of Service Catalog, 2013 And Beyond,” May 14, 2014.
12. Forrester Research, “Inquiry Spotlight: The Foundation And Future Of Service Catalog, 2013 And Beyond,” May 14, 2014.
© Copyright 2014 Hewlett-Packard Development Company, L.P.
4AA5-4191ENW, August 2014

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