Itil

Published on March 2017 | Categories: Documents | Downloads: 31 | Comments: 0 | Views: 288
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The Information Technology Infrastructure Library (ITIL) is a set of concepts an d practices for Information Technology Services Management (ITSM), Information T echnology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provi des comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which cover s an IT management topic. The names ITIL and IT Infrastructure Library are regis tered trademarks of the United Kingdom's Office of Government Commerce (OGC). * 1 History * 2 Overview of the ITIL v2 library o 2.1 Service Support + 2.1.1 Service Desk / Service Request Management + 2.1.2 Incident Management + 2.1.3 Problem Management + 2.1.4 Change Management # 2.1.4.1 Change Management Terminology + 2.1.5 Release Management + 2.1.6 Configuration Management o 2.2 Service Delivery + 2.2.1 Service Level Management + 2.2.2 Capacity Management + 2.2.3 IT Service Continuity Management + 2.2.4 Availability Management + 2.2.5 Financial Management for IT Services o 2.3 ICT Infrastructure Management + 2.3.1 ICT Design and Planning + 2.3.2 ICT Deployment Management + 2.3.3 ICT Operations Management + 2.3.4 ICT Technical Support o 2.4 Security Management o 2.5 The Business Perspective o 2.6 Application Management o 2.7 Software Asset Management o 2.8 Planning to implement service management o 2.9 Small-Scale Implementation * 3 Overview of the ITIL v3 library o 3.1 Service Strategy o 3.2 Service Design o 3.3 Service Transition o 3.4 Service Operation o 3.5 Continual Service Improvement (CSI) * 4 Criticisms of ITIL * 5 Frameworks mapping to ITIL * 6 Variants of ITIL * 7 Certification o 7.1 Individuals o 7.2 Organizations * 8 See also * 9 References * 10 External links

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