JOB SATISFACTION OF EMPLOYEES PUNJAB NATIONAL BANK
Content
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SUMMER INTERNSHIP PROJECT
SUBMITTED BY:SURUCHI KUMARI MBA (HR & IR) 2nd year 15001116052 In!"!#!e $% Manae'en! S"ene *#+n, Un".er"!y Un".er"!y//
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ACKNOWLEDGMENT
I! a a 'a!!er ,% rea! r"."3ee and r"de %,r 'e !, ,''ene and ,'3e!e 'y 'a4,r r,4e! a! #n4a a!",na3 Ban+ C"r3e $%%"e 7"8#!" K8and 9,'!" aar *#+n,/ I a' 8"83y ra!e%#3 !, 'y "n!r#!,r Mr/Sa!ya4ee! K#'ar (HR Manaer) 8, #"ded 'e a! ea8 and e.ery !e and !8an+%#3 a!"en!3y !, r,."ded 'e !8e !, ea8 and ae.ery e .ery r,3e' ar,/ a' a3, !8e e,3e 8,,3#!",n 'ade !8" r,4e! #e/ I a'and a3,#er"e !8an+%#3I a'e !, !8,e 8,I 8a.e 8e3ed d"re!3y ,r "nd"re!3y "n ,'3e!"n 'y r,4e!/
SURUCHI KUMARI
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CONTENTS 1/ Syn," 2/ a) S S, ,ee ,% ,% !8e !8e S!#d S!#dyy ) $4e!".e ,% !8e S!#dy ;/ In In!r !r,d ,d# #!" !",n ,n !, B/ B/ </ Aard ard ,n ,n y y !8e !8e B B// 5/ $ran" $ran"=a!" =a!",n ,n S!r#! S!r#!#re #re ,% B B// 6/ Ad'" Ad'"n" n"! !ra! ra!". ".ee e! e!# # ,,%% B B// >/ B r,d r,d# #! !// ?/ H#'a H#'ann Re Re,# ,#r ree 'an 'ana ae' e'en en!! • • • • •
In!r,d#!",n/ I',r!ane/ Bene%"! ,% HRM/ I',r!ane ,% HRM %,r !8e an+/ HR de.e3,'en! d"."",n/
@/ In In!r !r,d ,d# #!" !",n ,n !, r,' r,',! ,!", ",n/ n/ 10/ Tye Tye ,% r,',!",n r,',!",n 11 11// Ba" ,% ,% r,' r,',!",n ,!",n 12/ r,',!",n r,',!",n ,3" ,3"y y 1;/ Ad.an!ae Ad.an!ae ,% r,',!",n/ r,',!",n/ 1</ r,',!",n r,',!",n ,3"y ,3"y ,% B/ 15/ Reear Reear88 16/ a) S#e!",n ) C,n3#",n 1>/ B"3",ra B"3",ra8y 8y// 3
SYNOPSIS OF THE REPORT T8e re,r! ".e "n%,r'a!",n a,#! UAB AT ATI$A* I$A* BAK/ I! 8a "n%,r'a!",n a,#! ,'any r,%"3e r,d#! !ra!e ,'any !ra!e"e "e and 3e.e3 ,% 8"erar8y/ PROMOTION a! B/ T8e .ar",# r,',!",n ,3""e and T8e re,r!e"n a3, "n%,r' !ra!e"e %,33,eda,#! and !8e ,4e!".e e8"nd !8ee r,ra' 8a.e a3, een #''ar"=ed/
Ma"n3y !8e re,r! ".e # "n"8! a,#! 8, e%%e!".e are !8e r,',!",n ,3""e/
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SCOPE OF THE STUDY T8" !#dy r,."ded 'e an ,,r!#n"!y !, e3,re "n !8e %"e3d ,% H#'an Re,#re/ I! e3a"n 8a! +"nd ,% r,',!",n ,3"y " #ed "n #n4a a!",na3 Ban+/"! r,."ded 'e a 8ane !, "n!era! "!8 e'3,yee ,% !8e Ban+ a! d"%%eren! 3e.e3/ I! a3, 8e3ed 'e a"n +n,3ede a,#! !8e %a! !8a! 8a! "',r!ane d,e r,',!",n 3ay "n an ,ran"=a!",n/
OBJECTIVE OF THE STUDY T8e ,4e!".e ,% !8e r,4e! a !, !#dy and ana3y=e !8e .ar",# r,',!",n r,ra' a! d"%%eren! 3e.e3 ,% 'anae'en! a! #n4a a!",na3 Ban+ *#+n,/ T8e 'a"n ,4e!".e a !, aer!a"n !8e r,',!",n ,3""e/ T, a8"e.e a8"e.e !8" ,4e!".e r,er !#dy ,% !8e !," a d,ne and a #r.ey a ,nd#!ed ,nd#!ed "n !8e C"r3e $%%"e *#+n, *#+n,//
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INTRODUCTION TO PUNJAB NATIONAL BANK (PNB) #n4a a!",na3 #n4a a!",na3 Ban+ ( (B) B) " an Ind"an Ind"an %"nan"a3 %"nan"a3 er."e er."e ,'any ,'any aed "n e De38" Ind"a/ ,#nded "n 1?@5 !8e an+ 8a ,.er 5?00 ran8e and ,.er 6000 ATM ar, >6< "!"e/ I! er.e ,.er ?0 '"33",n #!,'er/ #n4a a!",na3 Ban+ " ,ne ,% !8e B" %,#r an+ ,% Ind"a a3,n "!8 !8e !a!e an+ ,% Ind"a ICICI an+ and Ban+ ,% Bar,da/ I! " !8e !8"rd 3are! an+ ,% Ind"a "n !er' ,% ae! "=e/ T8e an+ 8a een ran+ed 2<?!8 "e! "n !8e ,r3d y y Ban+er A3'ana/ A3'ana/ B 8a "! an+"n #"d"ary "n !8e UK a e33 a ran8e "n H,n K,n D#a" and Ka#3/ I! 8a rere rereen!a!" en!a!".e .e ,%%" ,%%"e e "n A3'a!y (Ka=a+ (Ka=a+8!an 8!an) ) D#a" D#a" S8an8a" S8an8a" (C8"n (C8"na) a) $3, (,ray) and Sydney (A#!ra3"a)/ #n4a a!",na3 Ban+ ,ne ,% !8e 3ead"n na!",na3"=ed Ban+ ,% !8e ,#n!ry 8a a na!",na3 reene !8r,#8 a "deread ne!,r+ ,% ,.er 5600F Ser."e $#!-*e! (S$*) "n ran8eG$%%"e read ar, !8e ,#n!ry/ I! 8a e!a3"8ed e"a3"=ed ran8e !, a!er !, !8e need ,% +ey #!,'er e'en! "n !8e ,re area ,% Ar"#3!#re Ind#!r"a3 "nane and ,re"n E8ane/ T8e an+ 8a a3ready "'3e'en!ed a C,re Ban+"n S,3#!",n ("nan"a3) 8"8 r,."de any8ere any !"'e an+"n !, a33 "! #!,'er ,% ',re !8an 5600 Ser."e $#!3e! "n ',re !8an 2>00 Cen!er ar, !8e ,#n!ry/ In!erne! Ban+"n Ser."e " e"n r,."ded !, !8e #!,'er ,% !8ee Ser."e $#!3e! G ran8e/ C,'3e'en!"n !8ee er."e !8e an+ a3, ,%%er a ',dern ,'e!"!".e %#33 er."e !, "! ,''er"a3 re!a"3 and ,r,ra!e #!,'er !8r,#8 "! er."e ,#!3e! 3"+e Bran8e G ATM G E!e E !en n", ",nn ,#n ,#n!er !er e!/ e!/ T8 T8ee de" de"n n ,% !8e !8e ne! ne!,r ,r++ ena ena3e 3e !8 !8ee an+ an+ !, 8a.e 8a.e ,era ,era!" !",n ,na3 a3 aa"3"!"e 8"8 " a! ar "!8 "n!erna!",na3 #"ne ra!"e/ 7ar",# Ma"3 Ser.er 8a.e een 3,a!ed a! d"%%eren! ,n!r,33"n ,%%"e !, r,."de ,r,ra!e e'a"3 %a"3"!y !, "! !a%%/ About th B!"#$ •
D"!"n!",n ,% e"n !8e %"r! Ind"an an+ !, 8a.e een !ar!ed ,3e3y "!8 Ind"an a"!a3/
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*are! ran8 ne!,r+ "n Ind"a- <525 ,%%"e "n3#d"n <;2 e!en",n ,#n!er and ',re !8an 5?;00 e'3,yee read !8r,#8,#! !8e ,#n!ry/ Ser.e ,.er ;/5 ,re #!,'er/ S!r,n ,rre,nden! an+"n re3a!",n8" "!8 ',re !8an 21> "n!erna!",na3 an+ ,% !8e ,r3d/ M,re !8an 50 ren,ned "n!erna!",na3 an+ 'a"n!a"n !8e"r r#ee a,#n! "!8 B/
• • •
V%&%o" o' th b!"#$
T, e e *ead"n 93,a3 Ban+ "!8 an Ind"a %,,!r"n! and e,'e a 8,#e8,3d rand "n !8e Ind,9ane!" 3a"n r,."d"n en!"re rane ,% %"nan"a3 r,d#! and er."e #nder ,ne r,,%/ M%&&%o" o' th B!"#$
Ban+"n %,r !8e #nan+ed 6
Pu"!b N!t%o"! N!t%o" ! B!"#*F%+&t B!"#*F%+ &t O''%, !t G!"-!t+!% G!" -!t+!% Ro!./ L!ho+
B a %,#nded "n !8e year 1?@5 a! *a8,re (reen!3y "n a+"!an) a an ,%%-8,,! ,% !8e Sade8" M,.e'en!/ A',n !8e "n"red %,#nder ere:a/ Sardar Daya3 S"n8 Ma4"!8"a / *a3a HarK"8en *a3 / *a3a *a38and d/ S8r" Ka3" r,anna R,y e/ S8r" E/C/ eaa3a %/ S8r" ra8# Daya3 / Ba+8" a"8" Ra' and 8/ *a3a D8,3an D,/ J"!8 a ,'',n '"",nary =ea3 !8ey e! a,#! e!a3"8"n a na!",na3 an+ !8e %"r! ,ne "!8 Ind"an a"!a3 — ,ned ,ned 'anaed and ,era!ed y !8e Ind"an %,r !8e ene%"! ,% !8e Ind"an/ T8e *",n ,% #n4a *a3a *a4a! Ra" a a!".e3y a,"a!ed "!8 !8e 'anae'en! ,% !8e Ban+ "n "! %,r'a!".e year/ T8e Ban+ 'ade !eady r,re r"8! %r,' "! "ne!",n/ I! 8a 8,n re"3"ene !, !"de ,.er 'any a r""/ I! "!8!,,d !8e r"" "n an+"n "nd#!ry ,% 1@1; and !8e e.ere dere",n ,% !8e !8"r!"e/ 7
J"!8 !8e aae ,% !"'e !8e Ban+ re !, !ren!8 read"n "! "n %r,' ,ne ,rner ,% !8e ,#n!ry !, an,!8er/ S,'e 'a33er an+ 3"+e T8e B8aan Da Ban+ *"'"!ed Un".era3 Ban+ ,% Ind"a T8e B8ara! Ban+ *"'"!ed T8e Ind,-C,''er"a3 Ban+ *"'"!ed T8e H"nd#!an C,''er"a3 Ban+ *"'"!ed and T8e ed#nad" Ban+ ere r,#8! "!8"n "! %,3d/ B 8a !8e r"."3ee ,% 'a"n!a"n"n a,#n! ,% !8e "33#!r",# na!",na3 3eader 3"+e Ma8a!'a 9and8" S8r" aa8ar3a3 e8r# S8r" *a3 B8ad8#r S8a8!r" and S8r"'a!" Ind"ra 9and8" e"de !8e a,#n! ,% !8e %a',# a3"ana3a Ba8 C,''"!!ee/ a!",na3"=a!",n ,% !8e 1< 'a4,r an+ ,n 1@ !8 #3y 1@6@ a 'a4,r !e %,r !8e an+"n "nd#!ry/ B a a',n! !8ee/ A a re#3! an+"n a ".en ne d"re!",n and !8r#!/ T%0%" o' PNB 1234:- B e!a3"8ed "n *a8,re/ 1356:- B e!a3"8ed ran8e "n Kara8" Ka ra8" and e8aar/ 1373:-B a#"red B8aan Da Ban+ *"'"!ed/ 1368:-ar!"!",n
,% Ind"a and a+"!an a! Indeendene/ B 3,! "! re'"e "n *a8,re #! ,n!"n#ed !, ,era!e "n a+"!an/ 1395:- B a'a3a'a!ed Ind,-C,''er"a3 an+ 3"'"!ed (e!a3"8ed "n 1@;;) "n a re#e/ 1391:-B a#"red Un".era3 Ban+ ,% Ind"a/ 1397:-T8e 9,.ern'en! ,%
B#r'a na!",na3"=ed B ran8 "n Ran,,n (Yan,n)/ (Yan,n)/
1394:-
A%!er !8e Ind,-a+ ar !8e ,.ern'en! ,% a+"!an e"=ed a33 !8e ,%%"e "n a+"!an ,% Ind"an an+ "n3#d"n BL 8ead ,%%"e 8"8 'ay 8a.e ',.ed !, Kara8"/ B a3, 8ad ran8e "n Ea! a+"!an (Ban3ade8)/ 1393:- T8e 9,.ern'en! ,% Ind"a na!",na3"=ed
B and 1; ,!8er 'a4,r an+ ,n 1@!8 #3y #3y 1@6@/
1382:-B ,ened ran8 "n *,nd,n/ 1329:-
T8e Reer.e Ban+ ,% Ind"a re#"red B !, !ran%er "! *,nd,n ran8 !, S!a!e Ban+ ,% Ind"a a%!er !8e ran8 a "n.,3.ed "n a %ra#d anda3/ 1322:- B a#"red H"nd#!an C,''er"a3 Ban+ *"'"!ed "n a re#e/ 1337:- B a#"red e Ban+ ,% Ind"a 8"8 !8e 9,.ern'en! ,% Ind"a 8ad na!",na3"=ed "n 1@?0/ 1332:- B e! # a
rereen!a!".e ,%%"e "n A3'a!y Ka=a+8!an/ Ka=a+8!an/
:557:-
B !,,+ ,.er ed#nad" Ban+ (e!a3"8ed !8e an+ "n 1?@@) !8e ,3de! r".a!e e!,r an+ "n Kera3a/ I! a "n,r,ra!ed "n 1@1; and "n 1@65 8ad a#"red e3e!ed ae! and de,"! ,% !8e C,"' C,"'a!,re a!,re a!",na3 Ban+/ A! !8e !"'e ,% !8e 'er 'erer er "!8 B ed#nad" ed#nad" Ban+L 8are 8ad =er, .a3#e "!8 !8e re#3! !8a! "! 8are8,3der ree".ed n, ay'en! %,r !8e"r 8are/
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AWARDS WON DURING THE YEAR :517*16$*
1/ #n4a na!",na3 an+ 8a een de3ared "nner ,% ,3den ea,+ "nn,.a!".e r,d#!Ger."e aard %,r !8e year 201</ 2/ B aarded n"rya! and8# r,n=e !r,8y !r,8y// ;/ 7""3ane Ee33ene Aard 201;-1< </ B Ree".ed Ee33en! er%,r'ane "n *end"n #nder ME9 S8e'e aard/ 5/ 2nd r"=e ,% Ind"ra 9and8" Ra48a8a S8"e3d y De!/ ,% Ind"an $%%""a3 *an#ae M"n"!ry ,% H,'e A%%a"r 9$I/ 6/ 9,3d !r,8y ,% S,e Mer"!,r",# Aard Aard %,r Ee33ene "n C,r,ra!e 9,.ernane "n/ >/ 5!8 S,"a3 and C,r,ra!e 9,.ernane Aard #nder !8e Ca!e,ry ,% Be! C,r,ra!e S,"a3 Re,n""3"!y ra!"e ?/ 93,a3 HR ee33ene aard %,r !8e ,#!!and"n ,n!r"#!",n !, !8e a#e ,% ed#a!",n/ @/ A"a Be! E'3,yer Brand A Aard ard %,r Ee33ene "n Tra"n"n/ 10/ Aard Aard %,r Brand Ee33ene #nder Ban+"n & "nan"a3 Ser."e/ 11/ #n4a a!",na3 Ban+ ,n%erred "!8 6!8 93,a3 CSR S#''"! - #' Ee33ene A Aard/ ard/
Are"a!",n
Cer!"%"a!e
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10
O+;!"%<!t%o" St+u,tu+ $
An ,ran"=a!",na3 !r#!#re de%"ne 8, a!"."!"e #8 a !a+ a33,a!",n ,,rd"na!",n and #er."",n are d"re!ed !,ard !8e a8"e.e'en! ,% ,ran"=a!",na3 a"'/ $ran"=a!",n are a .ar"an! ,% 3#!ered en!"!"e/ An ,ran"=a!",n an e !r#!#red "n 'any d"%%eren! ay deend"n ,n !8e"r ,4e!".e/ T8e !r#!#re ,% an ,ran"=a!",n "33 de!er'"ne !8e ',de "n 8"8 "! ,era!e and er%,r'/
PNB O+;!"%<!t%o"! St+u,tu+$* Ban+ 8a "! C,r,ra!e $%%"e a! e De38" "!8 "! 1; "e3d 9enera3 Manaer and 6@ C"r3e $%%"e #nder 8"8 !8e ran8e %#n!",n/ T8e de3ea!",n ,% ,er " deen!ra3"=ed "n!, !8e ran8 3e.e3 !, %a"3"!a!e #"+ de"",n 'a+"n/ T8e C,r,ra!e ,%%"e addre ,% #n4a a!",na3 Ban+ " ".en e3, a3,n "!8 !8e a,"a!ed ,n!a! "n%,r'a!",n: > B8"+8a"4" Ca'a 3ae e De38" 110 110 066 Ind"a/ Te3/: F @1 011 261@6<?>G 26102;0; E-'a"3: 8,dNn/,/"n
HEAD $ICE
9M$S (1;)
BRACHES CIRC*E (62?6) (6@) $ICE
11
A.0%"%&t+!t%= St*U- o' PNB
CMD
ED
SM9
TE9
M9
$%%"er
MM9L D9M
9M
A9
CM SRM9R
M9R
J$RKME
C*ERK
SUB$RDIATE
PNB P+o.u,t&
#n4a a!",na3 Ban+ " e!en".e3y a!er"n !, an+"n need ,% ,n-re"den! Ind"an I',r!er & E,r!er ar!"#3ar3y re3a!"n !, %,re"n e8ane #"ne "n3#d"n I',r! & E,r! ,% 9,,d & Ser."e a a3, Re'"!!ane e!/
C,r,ra!e an+"n er,na3 an+"n 12
Ind#!r"a3 %"nane Ar"#3!#ra3 %"nane "nan"n ,% !rade In!erna!",na3 an+"n H,'e 3,an A#!, 3,an ATMGDEBIT AT MGDEBIT Card De,"! In!ere! ra!e Cred"! In!ere! ra!e $!8er Ser."e: *,+er a"3"!"e Sen",r C"!"=en S8e'e Mer8an! Ban+"n E3e!r,n" #nd Tran%er & C3ear"n Ser."e e!/
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Hu0!" R&ou+,& 0!"!;0"t:-
H#'an Re,#re Manae'en! (HRM) " a re3a!".e3y ne ar,a8 !, 'anae e,3e "n any ,ran"=a!",n/ e,3e are ,n"dered !8e +ey re,#re "n !8" ar,a8/ I! " ,nerned "!8 !8e e,3e d"'en",n "n 'anae'en! ,% an ,ran"=a!",n/ ,ran"=a!",n/ S"ne an ,ran"=a!",n " a ,dy ,% e,3e e,3e !8e"r a#""!",n de.e3,'en! ,% +"33 ',!".a!",n %,r 8"8er 3e.e3 ,% a!!a"n'en! a e33 a en#r"n 'a"n!enane ,% !8e"r 3e.e3 ,% ,''"!'en! are a33 "n"%"an! a!"."!"e/ T8ee a!"."!"e %a33 "n !8e d,'a"n ,% HRM/ H#'an Re,#re Manae'en! " a r,e 8"8 ,n"! ,% %,#r 'a"n a!"."!"e na'e3y a#""!",n de.e3,'en! ',!".a!",n a e33 a 'a"n!enane ,% 8#'an re,#re/ N!tu+ o' hu0!" +&ou+, +&ou+, 0!"!;0"t :-
T8e na!#re ,% !8e 8#'an re,#re 'anae'en! 8a een 8"83"8!ed "n "! %,33,"n %ea!#re:1/ In8eren! ar! ,% Manae'en! 2/ er.a".e #n!",n ;/ Ba" !, a33 #n!",na3 Area </ e,3e Cen!ered 5/ er,nne3 A!"."!"e ,r #n!",n 6/ C,n!"n#,# r,e >/ Baed ,n H#'an Re3a!",n
Ob,t%=& o' hu0!" +&ou+, 0!"!;0"t$*
A,rd"n !, S,!! C3,!8"er and S"ee3 OT8e ,4e!".e ,% H#'an Re,#re Manae'en! "n an ,r ,ra an" n"=a =a!" !",n ,n " !, ,!a ,!a"n "n 'a 'a" "'# '#' ' "nd" "nd"." ."d# d#a3 a3 de.e de.e3, 3,' 'en en!! de" de"ra ra3e 3e ,r+ ,r+"n "n re3a!",n8 re3a!" ,n8" " e!een e!een e'3, e'3,yer yer and e'3 e'3,yee ,yee and e'3, e'3,yer yer and e'3, e'3,yee yee and !, a%%e! !8e ',3d"n ,% 8#'an re,#re a ,n!ra!ed ,n!ra!ed "!8 8y"a3 re,#re/ T8e a" ,4e!".e ,% 8#'an re,#re 'anae'en! " !, ,n!r"#!e !, !8e rea3"=a!",n ,% !8e ,ran"=a!" ,r an"=a!",na3 ,na3 ,a3/ H,e.er !8e e"%" e"%" ,4e! ,4e!".e ".e ,% 8#'a 8#'ann re,# re,#re re 'ana 'anae'en! e'en! are a %,33,:(I) T, en#re e%%e!".e #!"3"=a!",n ,% 8#'an re,#re a33 ,!8er ,ran"=a!",na3 re,#re "33 e e%%""en!3y #!"3"=ed y !8e 8#'an re,#re/ ("") T, e!a3"8 e!a3"8 and 'a"n!a"n an ade#a!e ,ran"=a!",na3 !r#!#re ,% re3a!",n8" a',n a33 !8e 'e'er ,% an ,ran"=a!",n y d"."d"n ,% ,ran"=a!",n !a+ "n!, %#n!",n ,"!",n and 4, and y de%"n"n 3ear3y !8e re,n""3"!y a,#n!a"3"!y a#!8,r"!y %,r ea8 4, and "! re3a!",n "!8 ,!8er 4, "n !8e ,ran"=a!",n/ (""")9enera!e 'a"'#' de.e3,'en! ,% 8#'an re,#re "!8"n !8e ,ran"=a!",n y ,%%er"n ,,r!#n"!"e %,r ad.ane'en! !, e'3,yee !8r,#8 !ra"n"n and a nd ed#a!",n/ 14
(".) En#re ree! %,r 8#'an e"n y r,."d"n .ar",# er."e and e3%are %a"3"!"e !, !8e er,nne3/ (.) T, en#re re,n"3"a!",n ,% "nd"."d#a3Gr,# ,a3 "!8 !8,e ,% !8e ,ran"=a!",n "n #8 a 'anner !8a! !8e er,nne3 %ee3 a ene ,% ,''"!'en! and 3,ya3!y !,ard "!/ (.") Iden!"%y and a!"%y !8e need ,% "nd"."d#a3 y ,%%er"n .ar",# ',ne!ary and n,n',ne!ary reard/ Fu",t%o"& o' hu0!" +&ou+, 0!"!;0"t>
T8e 'a"n %#n!",n ,% 8#'an re,#re 'anae'en! are 3a"%"ed "n!, !, a!e,r"e: (a) Manaer"a3 #n!",n and () $era!".e #n!",n/
15
I0-o+t!", o' hu0!" +&ou+, 0!"!;0"t$*
H#'an Re,#re Manae'en! 8a a 3ae ,% rea! "',r!ane/ A,rd"n !, e!er / Dr#+er OT8e r,er ,r "'r,er #e ,% !8e .ar",# %a!,r ,% r,d#!",n deend ,n !8e "8e ,% !8e 8#'an re,#re/ Hene e"de ,!8er re,#re 8#'an re,#re need ',re de.e3,'en!/ H#'an need r,er and e%%""en! 'anae'en! !, #"de "!/ re,#re an "nreae ,,era!",n #! "! 1/ I! 8e3 'anae'en! "n !8e reara!",n ad,!",n and ,n!"n#"n e.,3#!",n ,% er,nne3 r,ra''er and ,3""e/ 2/ I! #3"e +"33ed ,r+er !8r,#8 "en!"%" e3e!",n r,e/ ;/ I! en#re 'a"'#' ene%"! ,#! ,% !8e eend"!#re ,n !ra"n"n and de.e3,'en! and are"a!e !8e 8#'an ae!/ </ I! reare ,r+er a,rd"n a ,rd"n !, !8e 8an"n need ,% "nd#!ry and en."r,n'en!/ 5/ I! ',!".a!e ,r+er and #rade !8e' , a !, ena3e !8e' !, a,'3"8 !8e ,ran"=a!",n ,a3/ 6/ T8r,#8 "nn,.a!",n and eer"'en!a!",n "n !8e %"e3d ,% er,nne3 "! 8e3 "n red#"n a! and 8e3 "n "nrea"n r,d#!"."!y/ >/ I! ,n!r"#!e a 3,! "n re!,r"n !8e "nd#!r"a3 8ar',ny and 8ea3!8y e'3,yer-e'3,yee re3a!",n/ ?/ I! e!a3"8e 'e8an"' %,r !8e ad'"n"!ra!",n ,% er,nne3 er."e !8a! are de3ea!ed !, !8e er,nne3 dear!'en!/
16
Wh? hu0!" +&ou+, 0!"!;0"t 0 !"!;0"t %& % & %0-o+t!"t %0-o+t!" t 'o+ B!"#& :-
H#'an Re,#re Manae'en! " "',r!an! %,r an+ ea#e an+"n " a er."e "nd#!ry/ Manae'en! ,% e,3e and 'anae'en! ,% r"+ are !, +ey 8a33ene %a"n an+/ H, y,# 'anae !8e e,3e and 8, y,# 'anae !8e r"+ de!er'"ne y,#r #e "n !8e an+"n #"ne/ E%%""en! r"+ 'anae'en! 'ay n,! e ,"3e "!8,#! e%%""en! and +"33ed 'an,er/ Ban+"n 8a,!8er een.a3"d and rea,n "33 a3ay e a e,3e B#"ne/ r""n " "',r!an! !8ere 'ay e 8y e,3e e3e! and !ay "!8T8,#8 a ar!"#3ar an+/ Ban+ '#! !ry !, d"!"n#"8 !8e'e3.e y rea!"n !8e"r ,n n"8e ,r "'ae ee"a33y "n !ranaren! "!#a!",n "!8 a 8"8 3e.e3 ,% ,'e!"!".ene/ In ,'"n !"'e !8e .ery #r.".a3 ,% !8e an+ ,#3d deend ,n #!,'er a!"%a!",n/ T8,e 8, d, n,! 'ee! !8e #!,'er ee!a!",n "33 %"nd #r.".a3 d"%%"#3!/ Ban+ '#! ar!"#3a!e and e'8a"=e !8e ,re .a3#e !, a!!ra! and re!a"n er!a"n #!,'er e'en!/ 7a3#e #8 a ,#nd re3"a3e "nn,.a!".e "n!erna!",na3 3,e ,"a33y re,n"3e Ind"an e!/ need !, e e'8a"=ed !8r,#8 ,nre!e a!",n ,n !8e r,#nd and "! ,#3d e !8e an+ 8#'an re,#re !8a! ,#3d de3".er !8"/ M!"-o@ M!" -o@++ -!" -!""%" "%"; ;:-
Man,er 3ann"n " "',r!an! ar! ,% ,.era33 3ann"n ,% #"ne ,ran"=a!",n/ I! " ,.",# !8a! a #"ne ann,! r,er #n3e !8e r"8! n#'er ,% e'3,yee 8a."n re#"red +"33 !a3en! & #a3"%"a!",n " a.a"3a3e a! r"8! !"'e/ Man,er 3ann"n " d,ne !, %#3%"33 !8e !, 'a"n ,4e!".e 'a"n3y:1) T, #!"3"=e !8e reen! e'3,yee %#33y/ 2) T, %"33 # %#!#re 'an,er 'an,er re#"re'en!/
T?-& T? -& o' 0!"-o@+ -!""%";$*
Tye Ty e ,% 'an,er 3ann"n an d"!"n#"8:1/ $n !8e a" ,% !8e 3e.e3 a! 8"8 "! " d,ne 2/ $n !8e a" ,% !8e er",d %,r 8"8 "! " d,ne/ F!,to+ !'',t%"; 0!"-o@+ -!""%";$* • • • • •
J,r+"n 8,#r/ #'er ,% 8"%!/ a!#re ,% r,d#!",n/ r,d#! 'a!r"/ er%,r'ane ra!e & H,#r 3,!/
17
HR .=o-0"t .%=%&%o"
H#'an Re,#re De.e3,'en! (HRD) " !8e %ra'e,r+ %,r 8e3"n e'3,yee de.e3, !8e"r er,na3 and ,ran"=a!",na3 +"33 +n,3ede and a"3"!"e/ H#'an Re,#re De.e3,'en! "n3#de #8 ,,r!#n"!"e a e'3,yee !ra"n"n e'3,yee areer de.e3,'en! er%,r'ane 'anae' 'an ae'en! en! and de.e3, de.e3,'e 'en! n! ,a8" ,a8"n n 'en 'en!,r" !,r"n n #e #e", ",nn 3ann 3ann"n "n +ey e'3,y e'3,yee ee "den!"%"a!",n !#"!",n a"!ane and ,ran"=a!",n de.e3,'en!/ T8e %,# ,% a33 ae! ,% H#'an Re,#re De.e3,'en! " ,n de.e3,"n !8e ',! #er",r ,r+%,re , !8a! !8e ,ran"=a!",n and "nd"."d#a3 e'3,yee an a,'3"8 !8e"r ,r+ ,a3 "n er er." ."ee !, # #!,' !,'er er// $r $ran" an"=a! =a!",n ",n 8a. 8a.ee 'an 'anyy ,,r! ,,r!#n" #n"!"e !"e %,r 8#' 8#'an an re,#r re,#re e ,r e'3,yee de.e3,'en! ,!8 "!8"n and ,#!"de ,% !8e ,r+3ae/ Fu",t%o"& o' th HRD D%=%&%o"> •
• •
• •
A33 'a!!er re3a!"n !, HRD !, en#re a.a"3a"3"!y ,% !ra"ned 8#'an re,#re %,r !8e 'an#%a!#r"n & er."e e!,r ,% e3e!r,n" and IT "nd#!ry "n3#d"n (#! n,! 3"'"!ed) !, - De'and %,rea!"n "n !er' ,% n#'er and +"33 e! re#"red Iden!"%y"n a e'er"n %r,' !8e %,r'a3 e!,r/ 3ann"n & ,ran"="n !8e "'3e'en!a!",n ,% r,ra''er "n "n%,r'a3 and %,r'a3 e!,r %,r 'ee!"n !8ee a/ C,,rd"na!",n "!8 ,nerned M"n"!r"e %,r re-."",n"n r e-."",n"n #rr"#3#' & ,#re ,n!en!/ a!",na3 In!"!#!e ,% E3e!r,n" and In%,r'a!",n Te8n,3,y Te8n,3,y (IE*IT)/ (IE*IT)/
HRD D"."",n 8a "n"!"a!ed and " "'3e'en!"n .ar",# r,4e!Gr,ra''er "n #r#ane !, !8e a,.e 'en!",ned a!"."!"e/ T8ee r,4e! "n3#de: •
In%,r'a!",n Se#r"!y Ed#a!",n and A Aarene arene r,4e!/
•
S8e'e ,% Man,er De.e3,'en! %,r S,%!are E,r! Ind#!ry/
•
Se"a3 Man,er De.e3,'en! r,ra' "n !8e area ,% 7*SI/
•
Se!!"n # ,% IE*IT Cen!erGRIE*IT and U rada!",n ,% e"!"n en!er/
18
T?-& -& o' & &+= +=%, %,& & -+ -+o o=%. =%.. . .-!+t0"t$*
b?
th th
hu hu0 0!"
+&o &ou+ u+,,&
. .= =o o-0 -0" "tt
T8e H#'an Re,#re De.e3,'en! Dear!'en! r,."de .ar",# !ye ,% #"ne r,e de"n !ra"n"n and de.e3,'en! er."e/ B#"ne r,e de"n er."e 8e3 3"en! 'a ,#! andG,r re-en"neer +ey !a+ r,ed#re 4, and ,re end-!,-end #"ne r,ee/ Ma"n ,#! !8e 'a4,r re,n""3"!"e d#!"e !a+ and !a+-e3e'en! ,% a ar!"#3ar 4, " re%erred !, a a 4, !a+ ana3y"/
19
PROMOTION r,',!",n " !8e !ran%er ,% an e'3,yee !, a ne ,"!",n 8"8 ,''and 8"8er ay r"."3ee ,r !a!# ,'ared "!8 !8e ,3d ,"!",n/ I! 'ay e !8e re,n"!",n ,% 8" ,,d ,r+ e8a.",r ,r "'3y !, +ee # "!8 e,n,'" "n%3a!",n/ C,n!rary !, "! a ,r+er 'ay e #n"8ed y de',!",n %,r "ne "ne%%" %%""e "eny ny de de!r# !r#!" !".en .ene e ,r a aen! en!ee" ee"'/ '/ Re Re"n "na!" a!",n ,n and d" d"'" '"a3 a3 %,r' %,r' ar! ar! ,% eara!",n/ Tran%er 'ay e %,r #!"3"="n ,ne !a3en! "n ,!8er area/ *a,r !#rn,.er " de!r"'en!a3 !, !8e r,!8 ,% a ,'any and need !, e ,n!r,33ed/ A,,o+.%"; to S,ott !". Coth%+ A r,',!",n " !8e !ran%er ,% an e'3,yee e '3,yee !, a 4, 8"8
ay
',re ',ney ,r ,ne !8a! arr"e ,'e re%erred !a!#/ A,,o+.%"; to P+o' M!0o+%!/ r,',!",n
" a !er' 8"8 ,.er a 8ane and a33 %,r rea!er re,n""3"!"e and ##a33y "n.,3.e 8"8er ay and e!!er !er' and ,nd"!",n ,% er."e and !8ere%,re a 8"8er !a!# ,r ran+/ A,,o+.%"; to A+u" Mo"!--! !". S!%?!.!%"
r,',!",n " !8e #ard rea"n'en! ,% an "nd"."d#a3 "n an ,ran"=a!",n 8"erar8y a,'an"ed y "nreaed re,n""3"!"e en8aned !a!# and ##a33y "!8 "nreaed "n,'e !8,#8 n,! a3ay ,/ H#'an Re,#re Manae'en! " de%"ned a !8e e,3e 8, !a%% and 'anae ,ran"=a!",n/ I! ,'r"e ,% !8e %#n!",n and r"n"3e !8a! are a3"ed !, re!a"n"n !ra"n"n de.e3,"n r,',!"n and ,'ena!"n !8e e'3,yee "n ,ran"=a!",n/ I! " a3, a3"a3e !, n,n-#"ne ,ran"=a!" ,ra n"=a!",n ,n #8 a ed#a!",n 8ea3!8are e!/ H#'a H#'ann Re,# Re,#re re Mana Manae'en! e'en! " de%"ned de%"ned a !8e e! ,% a!"."!"e r,ra' and %#n!",n !8a! are de"ned !, 'a"'"=e ,!8 ,ran"=a!",na3 a e33 a e'3,yee e%%e!".ene/
20
TYPES OF PROMOTION T8e d"%%eren! !ye ,% r,',!",n are: (!) L%0%t. P+o0ot%o"
*"'"!ed r,',!",n " !8e a3,a'e +n,n a #rad"n/ I! ""!8 !8e a',.e'en! ,% an"nreae e'3,yee !, a T8# ',re re,n"3e 4, "!8"n ,#a!",na3 #n"! and ,rre,nd"n "n ay/ #rad"n 'ean an "nreae ,% ay ,n !8e a'e 4, ,r ',."n !, a 8"8er a3e "!8,#! 8an"n !8e 4,/ (b) D+? P+o0ot%o"
Dry r,',!",n " a r,',!",n a a re#3! ,% 8"8 !8ere " n, "nreae "n !8e e'3,yee ay/ Dry r,',!",n are !8,e 8"8 are ".en "n 3"e# ,% "nreae "n ,'ena!",n/ I! " ##a33y 'ade de,ra!".e y "."n a ne and 3,ner !"!3e !, !8e e'3,yee/ (,) Mut%- Ch!%" P+o0ot%o"
M#3!"3e 8a"n r,',!",n r,."de %,r a y!e'a!" 3"n+"n ,% ea8 ,"!",n !, e.era3 ,!8er ,"!",n/ S#8 r,',!",n "den!"%y '#3!"-r,',!",na3 ,,r!#n"!"e !8r,#8 3ear3y de%"ned a.en#e ,% ar,a8 !, and e"! %r,' ea8 ,"!",n "n !8e ,ran"=a!",n/ (.) U- !". Out P+o0ot%o"
U and $#! r,',!",n ,%!en 3ead !, !er'"na!",n ,% er."e/ In !8" !ye ,% r,',!",n a er,n '#! e"!8er earn a r,',!",n ,r ee+ e'3,y'en! e3e8ere/
21
BASIS OF PROMOTION D"%%eren! r,',!",n y!e' are #ed "n d"%%eren! ,ran"=a!",n/ $% !8e' !8e %,33,"n are ,n"dered !8e ',! "',r!an! (a) r,',!",n r,',!",n Baed ,n SSen",r en",r"!y "!y () r,' r,',!",n ,!",n Baed ,n Mer"! () Mer"! C#' Sen", Sen",r"!y r"!y r,' r,',!",n ,!",n (d) r,',!",n r,',!",n y SSe3e!" e3e!",n ,n (e) T" T"'e 'e B,# B,#nd nd r,',!" r,',!",n ,n (%) Te',r Te',rary ary r,',!",n r,',!",n (!) P+o0o P+o0ot%o t%o" " B!&. B!&. o" S" S"%o+ %o+%t? %t?
Sen",r"!y aed r,',!",n y!e' are aed ,n !8e 3en!8 ,% er."e ,% an e'3,yee "n an ,ran"=a!",n/ Sen",r"!y y!e' #! a re'"#' ,n 3en!8 ,% er."e and 4, eer"ene/ In !8e ae ,% r,',!",n aed ,n en",r"!y !8e e'3,yee are r,',!ed !, 8"8er ,"!",n #re3y aed ,n !8e"r 3en!8 ,% er."e "rree!".e ,% !8e"r #a3"%"a!",n eer"ene er%,r'ane and !ra+ re,rd/ re, rd/ Trade Trade #n" #n",n ,n re re%er %er en en",r ",r"!y "!y a a a a" " ,% r,', r,',!",n !",n ea# ea#ee y-,%% y-,%% rea33 rea33 and d"8are are ##a33y aed ,n en",r"!y/ A+;u0"t& 'o+ P+o0ot%o" b? S"%o+%t?
A33 e'3,yee are a#red ,% r,',!",n 8"8 "33 ,'e a#!,'a!"a33y 8en "! " d#e/ Sen",r"!y " a %a!,r 8"8 an e 'ea#red #an!"!a!".e3y "! " ea"3y e3a"ned and #nder!,,d and !8ere%,re eae 8are ,% %a.,r"!"' and d"r"'"na!",n/ T8e 'anae'en! "33 8a.e a +n,n 'an/ T8" red#e !8e r"+ a,"a!ed "!8 r"n"n an #n+n,n er,n %r,' ,#!"de/ r,',!",n r,' ,!",n y en",r"!y en",r"!y a!"%"e !8e er er,na3 ,na3 a"ra!",n a"ra!",n ,% !8e e'3,yee e'3,yee// T8" re#3! "n e!!er ',ra3e ,% !8e e'3,yee/
A+;u0"t& !;!%"&t P+o0ot%o" b? S"%o+%t? I% !8e en",r"!y r"n"3e " ad,!ed aa3e y,#n 'en are 3"+e3y !, e,'e "'a!"en! and "33 3,,+ %,r e!!er r,e! e3e8ere/ T8e "n!erna3 ,#re 'ay e "nade#a!e !, 'ee! !8e r,"n re#"re'en! ,% !8e ,ran"=a!",n/ J"!8 !8e %a! 8an"n ,r3d ,% !e8n,3,y "! " neeary !, "n%#e ne 3,,d "n!, !8e ,ran"=a!",n/ T8" " den"ed 8en !8e ,3"y ,% r,',!",n " y en",r"!y/
(b) P+o0ot%o" P+o0ot%o" B!&. o" M+%t M+%t
Under r,',!",n aed ,n 'er"! e'3,yee are r,',!ed !, 8"8er ,"!",n #re3y ,n !8e"r er%,r'ane and ,r+ re,rd/ Here !8e 'anae'en! "33 3,,+ "n!, !8e #a3"%"a!",n eer"ene re.",# ,r+ re,rd er%,r'ane aa"3"!y e!/ T8e er."e en",r"!y ,% !8e e'3,yee ,#3d n,! e ,n"dered %,r r,',!",n/ In r"n"3e "! " %e3! !8a! r,',!",n 8,#3d e aed ,n 'er"!/ H,e.er !8e #e ,% 'er"! a a a" %,r r,',!",n an a#e r,3e' ea#e 8a! 'anae'en! reard a 'er"! !rade #n",n 'ay 'ay ee a %a.,r"!"'/ r,', r, ',!", !",nn y 'er 'er"! "! 'e!8,d 'e!8,d " n,r n,r'a3 'a33y 3y %,3 %,33, 3,ed ed "n 'a4,r" 'a4,r"!y !y ,% ,''er ,''er"a3 "a3 and "nd "nd#! #!r"a3 r"a3 22
en!err"e 8ere !8e 'a"n ,n"dera!",n %,r ae'en! " e%%""eny and ,r+ er%,r'ane/ A+;u0"t& 'o+ P+o0ot%o" b? M+%t$
r,',!",n y 'er"! r"n reard %,r 'er"!,r",# ,r+/ T8" en,#rae an e'3,yee !, ,r+ 8ard and ad.ane "n !8e ,ran"=a!",n/ r,',!",n y 'er"! en8ane ,ran"=a!",na3 e%%""eny and 'a"'"=e #!"3"=a!",n ,% !a3en!/ r,',!",n y 'er"! a! a a ',!".a!,r/ T8" 3ead !, "nreaed r,d#!"."!y/
A+;u0"t& !;!%"&t P+o0ot%o" b? M+%t$
J8en 'anae'en! ad,! 'er"! a a a" %,r r,',!",n "! '#! e.,3.e ,n!r,3 !, re,n"=e 'er"! ,4e!".e3y 8"8 "33 re%#!e !8e a33ea!",n ,% %a.,r"!"'/ T8" " .ery d"%%"#3! !, a8"e.e/ Trade #n",n reard 'er"! a %a.,r"!"'/ T8ey d"!r#! !8e "ner"!y ,% 'anae'en! 8en "! 3a"' !8e r"8! !, r,',!e ,3e3y ,n 'er"!/ E%%""eny "n !8e reen! 4, d,e n,! neear"3y red"! a"3"!y !, d, e33 "n a 4, "!8 rea!er re,n""3"!y re,n""3"!y//
(,) M+%t ,u0 S"%o+%t? S"%o+%t? P+o0ot%o"
r,',!",n aed ,n Mer"! #' Sen",r"!y ,#3d 8a.e a 3end ,% !8e ad.an!ae ,% ,!8 !8e y!e' d"#ed a,.e/ B,!8 !8e er."e en",r"!y and ,r+ e%%""eny "33 e !a+en "n!, a,#n! "n r,',!"n an e'3,yee/ T8ee !, ,"3y ,n%3"!"n %a!,r - en",r"!y and a nd 'er"! - %re#en!3y ,e r,3e' "n ,n"der"n e'3,yee %,r r,',!",n/ r,' !8e ,"n! ,% ."e ,% ,ran"=a!",na3 e%%""eny 'er"! ee' !, e !8e 3,"a3 a" ,% r,',!",n and !8ere%,re 'anae'en! ,#3d 3"+e "! !, e !8e ,n3y %a!,r/ (.) P+o0ot%o" b? S,t%o"
r,',!",n y e3e!",n " a r,e !8r,#8 8"8 e'3,yee are r,',!ed a%!er #nder,"n r",r,# !e! and reen"n/ T8e er."e re,rd ,% a33 !8e e'3,yee d#e %,r r,',!",n are reened and r#!"n"=ed y a ,''"!!ee a,"n!ed %,r !8a! #r,e/ T8e C,''"!!ee "33 r#!"n"=e !8e a! re,rd 'er"! #a3"%"a!",n and eer"ene ,% !8e e'3,yee d#e %,r r,',!",n !, a adre/ Under !8" y!e' e'3,yee "!8 er."e en",r"!y ,r e!!er #a3"%"a!",n and eer"ene need n,! e r,',!ed a#!,'a!"a33y/ () T%0 Bou". P+o0ot%o" S,h0
Underr !8 Unde !8" " 'e!8 'e!8,d ,d e'3 e'3,y ,yee ee , ,#3 #3dd e r,' r,',! ,!ed ed a,r a,rd" d"n n !, !an !anda dard rd ,% !" !"'e 'e e! e! %,r %,r r,',!",n !, 8"8er adre #4e! !, !8e ,nd"!",n !8a! !8ey ,e !8e '"n"'#' #a3"%"a!",n re#"red re#"r ed %,r en!ry "n!, a 8"8e 8"8err ," ,"!",n/ !",n/ e"!8er en",r"!y en",r"!y n,r 'er"! "33 e ,n"dered 8ere/ T8e e'3,yee 'ay 8a.e !, a ,'e dear!'en!a3 ea'"na!",n ,r !e! %,r e"n ,n"dered %,r #8 a r,',!",n/ (') T0-o+!+? P+o0ot%o" S,h0
A3, +n,n a ,%%""a!"n r,',!",n 8e'e #nder !8e !e',rary r,',!",n 8e'e ,%%""a3 are r,',!ed !e',rar"3y !, 8"8er ,"!",n "n ae !8ere are .aan"e and "% !8ey are d#e %,r r,',!",n/ S#8 !e',rary r,',!",n " n, #aran!ee %,r a er'anen! r,',!",n !8,#8 23
n,r'a33y !e',rary r,',!",n are a#!,'a!"a33y 'ade er'anen! "% !8e er."e ,% !8e e'3,yee d#r"n !8e ,%%""a!"n er",d " a!"%a!,ry a!"%a!,r y/
24
PROMOTION POLICY
J8a!e.er 'ay e !8e !ye ,% r,',!",n %,33,ed y !8e 'anae'en! !8ere 8,#3d e a de%"n"!e r,',!",n ,3"y 8"8 8,#3d e e%%e!".e and r,!e! !8e "n!ere! ,% !8e e'3,yee d#e %,r r,',!",n/ A ,nre!e ,'re8en".e and rea3"!" r,',!",n ,3"y 8,#3d e e.,3.ed ,.er"n !8e %,33,"n ,"n!: (!) P+o0ot%o" Po%,? St!t0"t
A ,r,ra!e ,3"y ,n r,',!",n 8e3 !, !a!e %,r'a33y !8e ,ran"=a!",n r,ad ,4e!".e and !, %,r'#3a!e ,!8 !8e ,ran"=a!",n 'an,er and "nd"."d#a3 areer 3an/ (b) R!t%o o' I"t+"! P+o0ot%o" V& Et+"! R,+u%t0"t
A r,',!",n ,3"y !a!e'en! '#! !a!e !8e ra!", ,% "n!erna3 r,',!",n !, e!erna3 rer#"!'en! a! ea8 3e.e3/ S#8 a !a!e'en! "33 8e3 'an,er 3anner !, r,4e! n#'er ,% "n!erna33y a.a"3a3e and"da!e %,r .aan"e/ (,) D,%. th B!&%& 'o+ P+o0ot%o"
A r,',!",n ,3"y !a!e'en! '#! de"de !8e a" ,n 8"8 r,',!",n are !, e ".en/ U#a33y r,',!",n are de"ded ,n !8e a" ,% ,% er%,r'ane ara"a3/ (.) D,%. th Rout& 'o+ P+o0ot%o"
Je 8a.e !, "den!"%y !8e ne!,r+ ,% re3a!ed 4,/ S#8 an eer"e "33 8e3 "n #e",n 3ann"n and a3, 8e3 a"ran! !, a#"re !8e neeary %,r'a3 #a3"%"a!",n ,r ,n-!8e-4, !ra"n"n/ () Co00u"%,!t th P+o0ot%o" Po%,?
T8e ,ran"=a!",n 8,#3d ,''#n"a!e "! r,',!",n ,3"y !, "! e'3,yee/ S#8 an eer"e "33 8e3 a"ran! !, a#"re !8e neeary %,r'a3 #a3"%"a!",n en,#rae !8e' !, a!!end #"!a3e e!erna3 de.e3,'en! r,ra' e!/ (') L!,# o' P+o0ot%o"! A="u&
T8ere 'ay e ,'e deer."n and"da!e 8, "33 n,! e! r,',!ed d#e !, 3a+ ,% a.a"3a3e ,"!",n/ In #8 ae 8ere e'3,yee er%,r' ade#a!e3y "n !8e"r reen! 4, ae "nre'en! 8,#3d e %,r!8,'"n/ (;) Dt+0%"!t%o" o' S"%o+%t?
A !"+3"8 area "n !8e %,r'a!",n ,% a r,',!",na3 ,3"y " !8e de!er'"na!",n ,% an e'3,yee en",r"!y/ S8,#3d !8e en",r"!y e 3an!-"e #n"!-"e ,r ,#a!",n-"eP 9enera33y en",r"!y " #n"! "e/ (h) R!t%o"&h%- o' D%&,%-%"!+? A,t%o" A,t%o" to P+o0ot%o"
An,!8er area !, 3,,+ "n!, 8"3e %,r'#3a!"n a r,',!",na3 ,3"y " 8e!8er !8ere " a re3a!",n8" e!een any d""3"nary a!",n !a+en aa"n! an e'3,yee and r,',!",n/ D,e a d""3"nary a!",n a#e a 3, "n e'3,yee en",r"!yP I% ye !8en !, 8a! e!en!P
25
ADVANTAGES OF A PROMOTION POLICY T8e %,33,"n are !8e ene%"! ,% a ,,d r,',!",na3 ,3"y: (") A ,, ,,dd r,',!",n r,',!",n ,3"y r,."de r,."de an "nen!" "nen!".e .e !, ,r+ ',re e%%e!".e3y a "! re,n"= re,n"=e e an e'3,yee 8,%,r,'e ,#! "!8 e!!er ,r+/ I! '#! 8,e.er !e33 e'3,yee "n ad.ane 8a! a.en#e e"! ad.ane'en!/ ("") I! de.e3, e'3,ye e'3,yeee 3,ya3!y 3,ya3!y y reard"n 8"' and 3a"n 8"' "n a 8"8e 8"8err ,"!",n "n !8e ,ran"=a!",n %,r 8" e%%""eny/ (""") I! %a"3"!a!e and "nreae 4, a!"%a!",n/ (".) I! "nreae ,r+ e%%e!".ene "n !8e ,ran"=a!",n/ (.) I! a3, a!!ra! a!!ra! e%%""en e%%""en!! e'3,y e'3,yee ee !, !8e ,ran ,ran"=a!", "=a!",n/ n/ (.") I! "nreae e'3,yee "n!ere! "n !ra"n"n and e3%-de.e3,' e3%-de.e3,'en!/ en!/ (."") A r,',!",n r,',!",n ,3"y 'a+e e'3,yee e'3,yee e3"e.e !8a! !8e"r !#rn !,, "33 ,'e and , !8ey re'a"n "!8 !8e ,'any ,'any// T8" red#e 3a,r !#rn,.er/
26
PROMOTION POLICY OF PNB$* S,t%o" o' O''%,+& %" Ju"%o+ M!"!;0"t G+!. S,! I '+o0 C+%,! C!.+>
1/ Baed ,,nn e!!3e' e!!3e'en! en! "n "ned ed ,n 2@/ 2@/10/1 10/1@@? @@? e! e!een een !8e Ban Ban++ and !8e A33 Ind"a Ind"a #n4a a!",na3 Ban+ E'3,yee edera!",n !8e ,3"y and r,ed#re ,nern"n r,',!",n ,% C3er+ and Se"a3 A"!an! a $%%"er and d"re! rer#"!'en! ,% $%%"er and re3a!ed 'a!!er ere "r#3a!ed ."de er,nne3 D"."",n C"r#3ar ,/16<; da!ed ;0/10/1@@?/ ;0/10/1@@?/ S#e# S#e#en! en! a'end'en! ere ,n.eyed %r,' !"'e !, !"'e/ ELIGIBILITY CRITERIA
'#! 8a.e aed Ma!r"#3a!",n Ea'"na!",n/
M#! 8a.e ,'3e!ed '"n"'#' !, year er."e %,r SCGST and"da!e and !8ree year
er."e %,r ,!8er C3er"a3 Cadre/ SCGST and"da!e and ,!8er and"da!e '#! ,e a! 3ea! 3e a! 0< & 06 r",r"!y 'ar+ ree!".e3y ,'#!ed ,'#!ed a er r,ed#re 3a"d d,n "n !8e e!!3e'en! da!ed 1;/10/200? "r#3a!ed ."de HRD D"."",n C"r#3ar ,/<?5 da!ed 1</10/200? read "!8 ',d"%"a!",n a%%e!ed %r,' !"'e !, !"'e/
2/ In !er' !er' ,% 3a#e 3a#e @() ,% SSe!!3e' e!!3e'en! en! "n "ned ed ,n 22@/10 @/10/1@@? /1@@? reer.a!",n reer.a!",n ,r re3aa!",nG ,ne",n "% any %,r SCGST e'3,yed "n #8 r,',!",n 8a33 e !8e a'e a ad."ed a a ,3"y y !8e 9,.!/,% Ind"a %,r "'3e'en!a!",n y !8e #3" Se!,r Ban+ %r,' !"'e !, !"'e/ ;/ A er e! e!an! an! #"d #"de3"ne e3"ne an e'3, e'3,yee yee 8, " ddearred earred %r, %r,' ' ,%%" ,%%""a!"n "a!"nGG ,!"n ,!"n a Se"a3 A"!an! 8a33 e dearred %r,' ,%%""a!"nGr,',!",n a $%%"er "n M9 Sa3e-I/ </ In re ree! e! ,% , ,r+'an r+'an e' e'3,y 3,yee ee ,% er! er!8"3e 8"3e e Ban+ ,% Ind"a Ind"a !8e !8e e3"""3"!y e3"""3"!y r"!er"a %,r de!er'"n"n !8e 3en!8 ,% er."e %,r r,',!",n %r,' C3er"a3 Cadre !, $%%"er Cadre a e33 a r",r"!y Mar+ "33 e a a,.e "!8 ,!"%"a!",n da!ed ? !8 Dee'er 1@@; "#ed y Cen!ra3 9,.ern'en!/ 5/ #r!8 #r!8er er !8e en",r"!y en",r"!y ,% e' e'3,yee 3,yee ,% er!8"3e er!8"3e ed#n ed#n#d" #d" Ban+ Ban+ *!d/ J"33 J"33 e de!er'"ned "n !er' ,% HRD D"."",n/ 6/ aer E'3 E'3,yee ,yee "n C3er" C3er"a3 Cadre "33 33 e # #4e!ed 4e!ed !, ,n3"ne ,n3"ne ea' ,' ,'r"" r""n n !, ,% 100 'ar+a3ea8/ T8e" T8e ,.erae area "n3#de: 27
•
PAPER I$ #"o@.; ,% an+"n r,#!"ne de,"! ',"3"=a!",n 8e'e
#!,'er er."e r",r"!y e!,r e"a3 red"! 8e'e ,n.en!",na3 3,an 3,an d,#'en!a!",n and ra!"e and 3a ,% an+"n/ •
PAPER PA PER :$
e,n,'" enera3 +n,3ede and a,#n!any/
>/ Se"a Se"a33 a"!ane a"!ane "33 88,e.e ,e.er r e re re#"red #"red !, !a+e !a+e ,n3"ne ,n3"ne ea' %,r !8 !8ee %"r! aer aer ,n3y/ ?/ T8e ,,n3"ne n3"ne eea' a' "3 "333 e , ,4e!". 4e!".ee !ye/ T8e #e!", #e!",nn aer aer " " "3"n# 3"n#a3 a3 I/e I/e// H"nd" and En3"8/ T8e #a3"%y"n 'ar+ %,r SCGST and ,!8er and"da!e "33 e ;0 and <0 ree!".e3y "n ea8 aer/ @/ T8e and"d and"da!e a!e 8, ,!a" ,!a"nn '"n '"n"'#' "'#' #a3"%y #a3"%y"n "n ' 'ar+ ar+ ""nn !8e o"%" !0 8a33 'e aarded 'ar+ %,r #a3"%"a!",n and er."e a #nder: a)
UALIFICATION $ (Ma"'#' 'ar+ #nder !8" 8ead 8,#3d n,! eeed
25) MARKS
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,r rad#a!",n
06
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,r ,!-9rad#a!",n (Ad'""3e ,ne 9
02
Deree ,n3y) """/ """/
, ,rr ,'' ,''er ere e a! In!e In!erG rG 9r 9rad ad#a #a!" !",n ,nGG
02
,!-9rad#a!",n 3e.e3)
)
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,r CAIIB ar!-IGAIIB
06
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,r CAIIB ,r ICJAGCA
0@ 06
SERVICE$ (Ma"'#' 'ar+ #nder !8"
8ead 8,#3d n,! eeed 25)
An e'3,yee "33 earn ,ne 'ar+ %,r ea8 ,'3e!ed year ,% er."e # !, 10 year ,% er."e and 11G2 'ar+ %,r ea8 ,'3e!ed year ,% er."e ey,nd 10 year "!8 a 'a"'#' ,% 25/ *ea.e "!8,#! ay and er",d ,% #na#!8,r"=ed aene 8a33 e ded#!ed %r,' !8e !,!a3 3en!8 ,% er."e ,n3y "n #8 ae 8ere "nre'en! 8a.e a3, een de%erred %,r #8 er",d ,% 3ea.e ,n 3, ,% ay andG,r #na#!8,r"=ed aene/ T8e 'ar+ %,r #a3"%"a!",n and er."e are !, e a3#3a!ed # !, !8e 3a! da!e ,% ree"! ,% a3"a!",n a er !8e e!!3e'en! da!ed 2@/10/1@@? read "!8 ',d"%"a!",n %r,' !"'e !, !"'e/ 28
10/ T8e %"na3 'er"! 3"! ,% !8e and"da!e 8, ,!a"n '"n"'#' '"n"'#' #a3"%y"n 'ar+ "n !8e ,n3"ne ea' "33 e reared ,n !8e a" ,% area!e 'ar+ ,!a"ned y !8e' a rer"ed "n !8e e!!3e'en! "n !8ree ara'e!er na'e3y o"%" !0/ #a3"%"a!",n and er."e/ 11/ PROBATION$ e3e!ed and"da!e "33 e ,n r,a!",n ,n a er",d ,% 1 year/
29
PROMOTION POLICY FOR OFFICERS
In !er' ,% Re#3a!",n 1>,% B ($%%"er) Ser."e Re#3a!",n 1@>@ and 8a."n reard !, !8e #"de3"ne ,% 9,.ern'en! r,',!",n ,% !8e ,%%"er "n !8e an+: an!8e +:B,ard ,% D"re!,r 3ay d,n !8e %,33,"n ,3"y %,r 1> THE TITLE TITLE AND AND COMME COMMENCE NCEME MENT NT$$
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T8" T8" ,3" ,3"y y 8a 8a33 33 ee a a33e 33edd B B $%%" $%%"er er r,', r,',!", !",nn ,3" ,3"y y//
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T8" T8" ,3" ,3"y y #e #ere rede de !8e ear3 ear3"er "er r,' r,',!", ,!",nn , ,3"y 3"y %,r $%%"e $%%"er/ r/
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T8 T8" " ,3 ,3"y "y "33 "33 ee , ,er era!" a!".e .e "! "!88 "' "''e 'ed" d"a!e a!e e%%e e%%e! !//
:> DEFIN EFINIITIONS IONS$$
In !8" ,3"y #n3e !8ere " any!8"n re#nan! !, !8e #4e! ,r ,n!e!: "/ ""/ """/
BANK 'ean #n4a a!",na3 Ban+/ BOARD 'ean B,ard ,% D"re!,r ,% !8e Ban+/ COMPETENT AUTHORITY 'ean !8e a#!8,r"!y de"na!ed %,r
!8e #r,e y
!8e B,ard/ "./ ./
GOVERNMENT 'ean !8e Cen!ra3 9,.ern'en!/ GUIDELINES OF THE GOVERNMENT 8a33 'ean #"de3"ne "#ed andG ,r
'ay e "#ed y !8e 9,.ern'en! and a nd 8a33 "n3#de !8e #"de3"ne "#ed y !8e ,.ern'en! ."de "! 3e!!er/ ."/
CHAIRMAN AND MANAGING DIRECTOR 'ean !8e C8a"r'an and
Mana"n D"re!,r ,% !8e Ban+/ .""/ ."""/
EECUTIVE DIRECTOR 0!"& !8e ee#!".e D"re!,r() ,% !8e an+/ OFFICER 'ean a er,n %"!!ed "n!, ,r r,',!ed !, ,r a,"n!ed !, "n any ,% !8e
rade e"%"ed "n Re#3a!",n < ,% B ($%%"er) Ser."e Re#3a!",n 1@>@ and any ,!8er er,n 8, "''ed"a!e3y r",r !, !8e a,"n!ed da!e a an $%%"er ,% !8e an+ and 8a33 a3, "n3#de any e"a3"! e"a3"! ,r Te8n"a3 Te8n"a3 er,n a %"!!ed ,r r,',!ed ,r a,"n!ed and any ,!8er e'3,yee e '3,yee !, 8,' any ,% !8e Re#3a!",n 1@>@ 8a een 'ade ,r 'ay e 'ade a3"a3e #nder Re#3a!",n-2 Re#3a!",n-2 ,% !8e a"d er."e re#3a!",n/ 30
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FINANCIAL YEAR 'ean !8e er",d ,''en"n %r,' !8e 1! day ,% Ar"3 ,% a
year and end"n "!8 !8e ;1! day ,% Mar8 ,% !8e ne! year/ /
REGULKATIONS 'ean B ($%%"er) Ser."e Re#3a!",n
1@>@ a a'ended
%r,' !"'e !, !"'e/ 7>
A33 r,',!",n %r,' ,ne a3e !, an,!8er are ,n 'er"! a" and a,rd"n !, !8e .aan"e "n ree!".e a3eG rade a er Man,er 3an ar,.ed y B,ard/
6> S,t%o S,t%o" " -+o,&& -+o,&& 'o+ th -+o0ot -+o0ot%o" %o" '+o0 '+o0 JMG S,! S,! I to MMG MMG S,! II
T8e .aan"e "n MM9 Sa3e II 8a33 e %"33ed y r,',!",n !8r,#8 !8e !, 8anne3 and !8e $%%"er "33 8a.e ,!",n !, a3y %,r r,',!",n o"? o" ,h!"" ,% 8"G 8er 8,"e a,rd"n !, !8e e3"""3"!y r"!er"a rer"ed: !) No+0! No+0!& &"%o "%o+%t +%t? ? ,h!"" ,h!""* *
<0Q ,% !8e .aan"e 8a33 e %"33ed # !8r,#8 !8" 8anne3 !8e ,%%"er %#3%"33"n !8e %,33,"n e3"""3"!y r"!er"a 8a33 e e3""3e !, a3y: "/
T8e an and"d d"da!e a!e 8, 8a. 8a.ee ,' ,'3e 3e!ed !ed %%".e ".e yyear ear ,% er. er."e "e "n "n M9 M9 Sa3e-I Sa3e-I and 8a. 8a.ee #a3"%"ed !8e ,n3"ne C,'#!er *"!era *"!erayy and CBS A Aarene arene Te!/ Te!/
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T8ey T8ey '# '#!! 8a.e ,'3 ,'3e!e e!edd !, year year ,% !!,!a ,!a33 er. er."e "e "n rr#ra #ra33 area/ area/ T T8e 8e !"#3 !"#3a!" a!",n ,n 8a33 8a33 8,e.er e re3aed "!8 !8e ,nd"!",n !8a! #8 and"da!e 8a33 e ,!ed "n r#ra3 area "''ed"a!e3y ,n r,',!",n !, ,'3e!e !8e re'a"n"n !en#re/ T8e !"#3a!",n 8a33 8,e.er n,! e a3"a3e "n ae ,% Te8n"a3GSe"a3"! $%%"er/
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T8e ,,%%" %%"er er ,! ,!8er 8er !8an !8an T Te e8n" 8n"a3 a3GS GSe"a e"a3" 3"!! $%%" $%%"er er 8, 8a. 8a.ee #! "n ', ',re re !8an !8an !, year year ,% er."e "n r#ra3 area "33 e! an ad.an!ae ,% %#r!8er re3aa!",n ,% 50Q e"8!ae "n '"n"'#' eer"ene %,r ea8 add"!",na3 ,'3e!ed year ,% er."e 8"3e ae"n !8e"r e3"""3"!y/
T8e and"da!e %r,' a',n! !8e a3"an! !8e n#'er ,% and"da!e !, e a33ed %,r !8e "n!er."e "n ,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er' ,% !8e r,ed#re ".en "n 3a#e II/ T8e e3e!",n ,% !8e and"da!e "33 e d,ne ,n !8e a" ,% !8e %,33,"n ara'e!er:
PARAMETERS
MAIMUM MARKS
PERFORMANCE
60
INTERVIEW
;0 Mar+G<0 (,r Te8n"a3GSe"a3"! $%%"er)
B+!",h -+%", 0!+#&b+!",h
10 Mar+/-
I",u0b"t
B+!# u-* 31
E-+%", 0!+#&
•
B+!",h -+%", *1 0!+#& 'o+ !,h ,o0-t. ?!+ o' &+=%,
•
I",u0b"t -+%",$ -+%",$ 1 !..%t%o"! 0!+#& 'o+ !,h ,o0-t. ?!+ o' &+=%, !& %",u0b"t I" ,h!+; o' th b+!",h/ .u+%"; !&t '%= ?!+&>
100
Tot!
P+'o+0!", (95 0!+#&)$ !8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/
T8e e"8!ae %,r A ara'e!er 8a33 e a"ned a #nder: T8e 'a"'#' 'ar+ %,r A r,."ded r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3 'ar+ ,!a"ned "n !8e 5 re3e.an! A d"."ded y 500/ INTERVIEW$
T8ere "33 e n, '"n"'#' #a3"%y"n 'ar+ "n !8e "n!er."e/ ) Mer"!G%a! !ra+ 8anne360Q ,% !8e .aan"e "n MM9 Sa3e II 8a33 e %"33ed # !8r,#8 !8" 8anne3 !8e ,%%"er %#3%"33"n !8e %,33,"n e3"""3"!y r"!er"a 8a33 e e3""3e !, a3y: %>
%%>
T8e and"da!e 8, 8a.e ,'3e!ed ; year ,% er."e "n M9 Sa3e I and 8a.e #a3"%"ed $n 3"ne ,'#!er *"!eray and CBS A Aarene arene Te!/ T8ey '#! 8a.e ,'3e!ed !, year ,% !,!a3 er."e "n r#ra3 area/ T8e 8a33 e 8,e.er "!8"''ed"a!e3y !8e ,nd"!",n #8!"#3a!",n and"da!e 8a33 ,!ede "n re3aed r#ra3 area ,n!8a! r,',!",n !, ,'3e!e !8e re'a"n"n !en#re/ T8e T8e !"#3a!",n 8a33 8,e.er n,! e a3"a3e "n ae ,% Te8n"a3GSe"a3"! $%%"er/
WRITTEN TEST (9585)
T8e !e! "33 e ,4e!".e !ye "n 2 ar!/ ART A: (;0 Mar+) *a and ra!"e ,% Ban+"n I A! ar!ner8" A! C,'any *a and ART Ban+ ,,+ ,% "n!r#!",nG"n!erna3 #"de3"ne e!/ ART B: (;0 Mar+) ,.ern'en! and RBI #"de3"neGBan+ Cred"!G ,re"n E8ane ,3""e ART G"n!erna3 #"de3"ne SAR SARAESI AESI A A! ! DRT A! 9enera3 A Aarene arene and ,r,ra!e 3e.e3 ,3""e e!/
32
PERFORMANCE$ (60 Mar+) !8e 'ar+ %,r !8e er%,r'ane ,% !8e 5 reed"n year ,#3d e
re+,ned/ T8e 'a"'#' 'ar+ %,r A A r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3 'ar+ ,!a"ned "n !8e 5 re3e.an! A A d"."ded y 500/ 4> SELECTIO SELECTION N PROCESS PROCESS FOR FOR MMG SCALE SCALE II II TO MMG SCALE SCALE III III
T8e .aan"e "n MM9 Sa3e III 8a33 e %"33ed y r,',!",n !8r,#8 !8e !, 8anne3 and !8e $%%"er!,"33 8a.e ,!",n !, a3y %,r r,',!",n o"? o" ,h!"" ,% 8"G 8er 8,"e a,rd"n !8e e3"""3"!y r"!er"a rer"ed: ,) No+0! No+0!& &"%o "%o+%t +%t? ? ,h!"" ,h!""* *
<0Q ,% !8e .aan"e 8a33 e %"33ed # !8r,#8 !8" 8anne3 !8e ,%%"er %#3%"33"n !8e %,33,"n e3"""3"!y r"!er"a 8a33 e e3""3e !, a3y: "/
T8e an and"d d"da!e a!e 8, 8, 8a 8a.e .e , ,' '3e!e 3e!edd %". %".ee yyear ear ,% er. er."e "e "n "n MM9 MM9 Sa3e Sa3e-II -II and and 8a.e #a3"%"ed !8e ,n3"ne C,'#!er *"!eray and CBS A Aarene arene Te!/ Te!/
""/
T8e T8eyy '#! '#! 8a.e 8a.e , ,'3 '3e!e e!edd !8ree !8ree yyear ear ,,%% !,! !,!a3 a3 er." er."e e "n r#ra3 r#ra3 area areaGG e'" e'" #ran #ran area "n3#d"n !, year ,% !,!a3 er."e "n r#ra3 area "n M9 Sa3e I/ T8e !"#3a!",n 8a33 8,e.er re3aed "!8 !8e ,nd"!",n !8a! #8 and"da!e ,!ed "n r#ra3Ge'" #ranearea "''ed"a!e3y ,n r,',!",n r,',!",n !, ,'3e!e !8e8a33 e re'a"n"n !en#re/ T8e !"#3a!",n 8a33 8,e.er n,! e a3"a3e "n ae ,% Te8n"a3GSe"a3"! Te8n"a3GSe"a3"! $%%"er/
""" """//
T8e ,,%%" %%"er er ,!8e ,!8err !8an T Te e8n" 8n"a3 a3GS GSe"a e"a3" 3"!! $%%" $%%"er er 8, 88a.e a.e #! #! "n ',re ',re !8an !8an !, year ,% er."e "n r#ra3 area "33 e! an ad.an!ae ,% %#r!8er re3aa!",n ,% 50Q e"8!ae "n '"n"'#' eer"ene %,r ea8 add"!",na3 ,'3e!ed year ,% er."e 8"3e ae"n !8e"r e3"""3"!y e 3"""3"!y// T8" re3aa!",n 8a33 n,! e a.a"3a3e !, !8e and"da!e 8, 8a.e a.a"3ed !8e re3aa!",n a! !8e !"'e ,% r,',!",n %r,' M9 Sa3e I !, MM9 Sa3e II/ #r!8er !8e re3aa!",n 8a33 e ad'""3e !, !8,e and"da!e ,n3y 8, ,'3e!e !8e add"!",na3 er",d ,% r#ra3 ,!"n "n MM9 Sa3e II/
T8e and"da!e %r,' a',n! !8e a3"an! !8e n#'er ,% and"da!e !, e a33ed %,r !8e "n!er."e "n ,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er' ,% !8e r,ed#re ".en "n 3a#e II/ T8e e3e!",n ,% !8e and"da!e "33 e d,ne ,n !8e a" ,% !8e %,33,"n ara'e!er:
PARAMETERS
MAIMUM MARKS
PERFORMANCE
60
INTERVIEW
;0 Mar+G<0 (,r Te8n"a3GSe"a3"! $%%"er)
B+!",h -+%", 0!+#&b+!",h I",u0b"t
10 Mar+/33
E-+%", 0!+#&
B+!# u-* •
B+!",h -+%", *1 0!+#& 'o+ !,h ,o0-t. ?!+ o' &+=%,
•
I",u0b"t -+%",$ -+%",$ 1 !..%t%o"! 0!+#& 'o+ !,h ,o0-t. ?!+ o' &+=%, !& %",u0b"t I" ,h!+; o' th b+!",h/ .u+%"; !&t '%= ?!+&>
100
Tot!
P+'o+0!", (95 0!+#&)$ !8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/
T8e e"8!ae %,r A ara'e!er 8a33 e a"ned a #nder: T8e 'a"'#' 'ar+ %,r A r,."ded r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3 'ar+ ,!a"ned "n !8e 5 re3e.an! A d"."ded y 500/ INTERVIEW$
T8ere "33 e n, '"n"'#' #a3"%y"n 'ar+ "n !8e "n!er."e/ d) Mer"! Mer"!G% G%a a!! !ra !ra++ 8ann 8anne3 e3-60Q ,% !8e .aan"e "n MM9 Sa3e III 8a33 e %"33ed # !8r,#8 !8" 8anne3 !8e ,%%"er %#3%"33"n !8e %,33,"n e3"""3"!y r"!er"a 8a33 e e3""3e !, a3y: %%%>
T8e and"da!e 8, 8a.e ,'3e!ed ; year ,% er."e "n MM9 Sa3e II and 8a.e #a3"%"ed $n 3"ne ,'#!er *"!eray and CBS Aarene A arene Te!/
%=>
T8ey '#! 8a.e ,'3e!ed !8ree year ,% !,!a3 er."e r#ra3 areaG e'" #ran area "n3#d"n !, year ,% !,!a3 er."e "n r#ra3 area "n M9 Sa3e I/ T8e !"#3a!",n 8a33 8,e.er e re3aed "!8 !8e ,nd"!",n !8a! #8 and"da!e 8a33 e ,!ed "n r#ra3Ge'"-r#ra3 area "''ed"a!e3y ,n r,',!",n !, ,'3e!e !8e re'a"n"n !en#re/ T8e !"#3a!",n 8a33 8,e.er n,! e a3"a3e "n ae ,% Te Te8n"a3GSe"a3"! 8n"a3GSe"a3"! $%%"er
WRITTEN TEST (9585)
T8e !e! "33 e ,4e!".e !ye "n 2 ar!/ ART A: (;0 Mar+) *a and ra!"e ,% Ban+"n I A! ar!ner8" A! C,n!ra! A! ART C,'any *a and Ban+ ,,+ ,% "n!r#!",nG"n!erna3 #"de3"ne e!/ 34
ART B: (;0 Mar+) ,.ern'en! and RBI #"de3"neGBan+ Cred"!G ,re"n E8ane ,3""e ART G"n!erna3 #"de3"ne SAR SARAESI AESI A A! ! DRT A! 9enera3 A Aarene arene and ,r,ra!e 3e.e3 ,3""e e!/ PERFORMANCE$ (60 Mar+) !8e 'ar+ %,r !8e er%,r'ane ,% !8e 5 reed"n year ,#3d e
re+,ned/ T8e 'a"'#' 'ar+ %,r A A r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3 'ar+ ,!a"ned "n !8e 5 re3e.an! A A d"."ded y 500 9> SELECTIO SELECTION N PROCESS PROCESS FOR FOR MMG SCALE SCALE III III TO TO SMG SCALE SCALE IV IV
A33 !8e .aan"e "n SM9 Sa3e I7 8a33 e %"33ed y r,',!",n %r,' MM9 Sa3e III !8r,#8 Mer"! C8anne3 ,n3y/ T8e T8e ,%%"er %#3%"33"n !8e e3"""3"!y r"!er"a 8a33 e e3""3e !, a3yr,' a',n! !8e a3"an! !8e n#'er ,% and"da!e !, e a33ed %,r !8e r,# d"#",n and "n!er."e "n ,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er' ,% !8e r,ed#re ".en "n 3a#e II/ T8e e3e!",n ,% !8e and"da!e "33 e d,ne ,n !8e a" ,% !8e %,33,"n ara'e!er: APAR
INTERVIEW
GD
TOTAL
45
75
:5
155
P+'o+0!", (45 0!+#&)$ !8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/
T8e 'a"'#' 'ar+ %,r A r,."ded r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3 'ar+ ,!a"ned "n !8e 5 re3e.an! A d"."ded y 500/ GROUP DISCUSSION (:5 M!+#&)$
a33 !8e e3""3e 8,r!3"!ed a3"an! "33 8a.e !, aear %,r 9r,# D"#",n and %,r !8e "n!er."e/ INTERVIEW$
M"n"'#' #a3"%y"n 'ar+ "n !8e "n!er."e 8a33 e ;0Q 8> SELECTIO SELECTION N PROCESS PROCESS FOR FOR SMG SMG SCALE SCALE IV TO SMG SCALE SCALE V %>
%%>
SCALE
I7 !, 7
T8ere 8a33 e ,ne 8anne3 ,% r,',!",n ,% ,%%"er %r,' SM9 Sa3e I7 !, SM9 Sa3e 7 na'e3y M+%t Ch!"" T8e 8anne3 ,% r,',!",n and re#"re'en! ,% '"n"'#' eer"ene 8a33 e a %,33,: PROMOTION CHANNEL
Mer"! C8anne3
MINIMUM EPERIENCE R>
MINIMUM LENGTH OF
(%" ?!+&)
SERVICE(%" ?!+&)
;year er."e "n
12 35
Sa3e I7
%%%>
,r e"n e3""3e %,r r,',!",n !, SM9 Sa3e 7 !8e and"da!e 8,#3d 8a.e een a Bran8 Head %,r a! 3ea! ; year "n any Sa3e/
%=>
Se3e!",n ara'e!er and !8e"r e"8!aeG 'ar+ "n !8e r,',!",n %r,' SM9 Sa3e I7 !, 7 are a #nder-
PAF
GROUP DISCUSSION
INTERVIEW (0!*75)
MA MARKS
MA MARKS
M"n Mar+
50
20
15
=>
=%>
r,' a',n! !8e a3"an! !8e n#'er ,% and"da!e !, e a33ed %,r !8e r,# d"#",n and "n!er."e "n ,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er' ,% !8e r,ed#re ".en "n 3a#e II/ !8e e3""3e and"da!e "33 e a33ed "n !8e ,rder ,% en",r"!y en",r"!y// T8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/
2> SELECTIO SELECTION N PROCESS PROCESS FOR FOR SMG SCALE SCALE V TO TEG TEG SCALE SCALE VI VI %>
T8ere 8a33 e ,ne 8anne3 ,% r,',!",n ,% ,%%"er %r,' SM9 Sa3e 7 !, TE9 Sa3e 7I na'e3y M+%t Ch!""
%%>
T8e 8anne3 ,% r,',!",n and re#"re'en! ,% '"n"'#' eer"ene 8a33 e a %,33,:
SCALE
PROMOTION CHANNEL
7 !, 7I
Mer"! C8anne3 %%%>
MINIMUM EPERIENCE R>
MINIMUM LENGTH OF
(%" ?!+&)
SERVICE(%" ?!+&)
;year er."e "n Sa3e 7
15
Se3e!",n ara'e!er and !8e"r e"8!aeG 'ar+ "n !8e r,',!",n %r,' SM9 Sa3e 7 !, TE9 7I are a #nder-
PAF
GROUP DISCUSSION
INTERVIEW (0!*75)
MA MARKS
MA MARKS
M"n Mar+
50
20
15
36
%=>
=>
T8e e3""3e and"da!e "33 e a33ed %,r !8e r,# d"#",n and "n!er."e "n ,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er' ,% !8e r,ed#re ".en "n 3a#e II/ T8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/
3> SELECTIO SELECTION N PROCESS PROCESS FOR FOR TEG SCALE SCALE VI VI TO TEG SCALE SCALE VII VII %>
T8ere 8a33 e ,ne 8anne3 ,% r,',!",n ,% ,%%"er %r,' TE9 Sa3e 7I !, TE9 Sa3e 7II na'e3y M+%t Ch!""
%%>
T8e 8anne3 ,% r,',!",n and re#"re'en! ,% '"n"'#' eer"ene 8a33 e a %,33,:
SCALE
PROMOTION CHANNEL
MINIMUM EPERIENCE R> (%" ?!+&)
MINIMUM LENGTH OF SERVICE(%" ?!+&)
7I !, 7II
Mer"! C8anne3
;year er."e "n Sa3e 7I
1?
Se3e!",n ara'e!er and !8e"r e"8!aeG 'ar+ "n !8e r,',!",n %r,' TE9 Sa3e 7I !, TE9 7II are a #nder-
%%%>
PAF
GROUP DISCUSSION
INTERVIEW (0!*75)
MA MARKS
MA MARKS
M"n Mar+
50
20
15
%=>
=>
T8e e3""3e and"da!e "33 e a33ed %,r !8e r,# d"#",n and "n!er."e "n ,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er' ,% !8e r,ed#re ".en "n 3a#e II/ T8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/
15> ELIGIBIL ELIGIBILITY ITY $ 1)
In a33 !8e 8anne3 ,% r,',!",n an ,%%"er 8a33 8a.e !, %"r! #a3"%y $n-3"ne C,'#!er *"!eray and CBS aarene Te! %' "ot !+!.? u!%'%. %" th -!&t> Th u!%'?%"; 0!+#& 'o+ th%& t&t &h! b 65>
:)
T8e '"n"'#' e3"""3"!y "n !er' ,% n#'er ,% year ,% er."e %,r r,',!",n %r,' ,ne a3e !, an,!8er 8a33 e !8e ,ne 'en!",ned "n 3a#e < !, @
7)
T8e '"n"'#' e3"""3"!y "n !er' ,% n#'er ,% year ,% er."e %,r r,',!",n "33 !
e re+,ned a ,n 1 Ar"3 ,% !8e "nan"a3 Year Year "n 8"8 !8e .aan"e ar"e %,r r,',!",n/ 37
6) Bo Bo@ @ != !=+! +!; ; er%,r'ane Ara"a3 Ara"a3 ra!"n "n any ,% !8e A A e"n ,n"dered
%,r r,',!",n 8a33 render an $%%"er "n-e3""3e %,r r,',!",n/ 4)
T8ere " n, need %,r !8e Te8n"a3GSe"a3"! Te8n"a3GSe"a3"! $%%"er !, #nder, R#ra3GSe'"Uran ran8 eer"ene/
9)
T8e ,%%"er 8, re'a"ned ,n Saa!"a3 *ea.e "n a ar!"#3ar Sa3e 8a33 e e3""3e %,r r,',!",n !, ne! 8"8er a3e r,."ded !8ey 8a.e ,'3e!ed re#""!e er",d ,% a!".e er."e/
11 11>> NUMBER OF CANDIDAT CANDIDATES ES TO BE CONSIDERED FOR PROMOTION> PROMOTION>
,r r,',!",n # !, SM9 Sa3e 7 a3"a!",n a3"a!",n 8a33 e "n."!ed %r,' a33 !8e e3""3e $%%"er %,r ar!""a!"n "n e3e!",n r,e "n a33 8anne3/ ,r r,',!",n %r,' ,ne a3e !, ana,!8er "n !8e 8anne3 8a."n ara'e!er ,% "n!er."e !8e n#'er ,% e3""3e and"da!e !, e ,n"dered %,r r,',!",n 8a33 e re!r"!ed !, ; !"'e !8e n#'er ,% .aan"e %,r 8"8 !8e r,',!",n r,',!",n are e"n ,n"dered/(1:;) ,n"dered/(1:;) 1:> RELAATION RELAATION IN ELIGIBILTY ELIGIBILTY CRITERIA CRITERIA
T8e e3"""3!y r"!er"a "n ree! ,% '"n"'#' n#'er ,% year ,% er."e re#"red %,r r,',!",n %r,' ,ne a3e !, an,!8er 'ay e re3aed y !8e B,ard 'a"'#' y 1 year and !8ree ',n!8/
17> OFFICERS IN TECHNICALSPECIALISED TECHNICALSPECIALISED CATEGORY CATEGORY>>
A !e8n"a3Ge"a3"! ,%%"er " ,ne 8, " rer#"!ed "n a a!e,ry ,!8er !8an !8e 'a"n !rea' an+"n 3"ne %,r #!"3"a!",n ,% 8" er."e "n area re#"r"n er!a"n !e8n"a3 +"33 ,r e"a3"ed eer"ene/ A33 !e8n"a3Ge"a3"! ,%%"er are e3""3e !, 4,"n !8e 'a"n !rea' an+"n r,."ded !8ey 8a.e 8a.e ,'3e!ed 5 year ,% er."e %r,' !8e da!e ,% !8e"r a,"n!'en! a,"n!'en! a !e8n"a3Ge"a3"! $%%"er/ 16> SCST OFFICERS OFFICERS
T8e SCGST and"da!e "33 e en!"!3ed !, !8e ene%"! ,% reer.a!",n and re3aa!",n "% any "n a,rdane "!8 !8e #"de3"ne ree".ed ,n !8e #4e! %r,' !"'e !, !"'e %r,' M"n"!ry ,% "nane Dear!'en! ,% "nan"a3 Ser."e e De38"/ 14> PERFORMANCE APPRAISAL APPRAISAL
"/
T8e er%, er%,r'a r'ane ne ara ara"a "a33 re re,r! ,r! ,% !8 !8ee re reed" ed"n n 5 yyear ear "33 "33 e e ,n"d ,n"dere eredd %,r !!8e 8e #r,e ,% aard"n 'ar+ %,r r,',!",n r,',!",n %r,' ,ne a3e !, an,!8er/ an,!8er/
""/
I! 8a33 8a33 e !8e !8e re re, ,n" n""3 "3!y !y ,% e.ery e.ery ,% ,%%" %"er er !, #' #'"! "! 8" ann# ann#a3 a3 er er%,r' %,r'an anee ara" ara"a3 a3 re,r! "n !8e rer"ed %,r'a! !, 8" "''ed"a!e re,r!"n a#!8,r"!y a#!8,r"!y//
"""/ """/
A=+!; !8e ra!"n a e33 a !8e rea,n !8ere,% e I% !8e !8e er er%, %,r' r'an ane e " ra ra!e !edd aa Bo@ A=+!; ,''#n"a!ed !, 8"' "n r"!"n !, ena3e 8"' !, "'r,.e 8"'e3%/ 38
19> GROUP DISCUSSION DISCUSSION AND AND INTERVIEW INTERVIEW
&7 and TE9 TE9 Sa3e 7I & 7II !8e ,'' ,''"!!ee "!!ee ,% 9r,# FOR r,',!",n !, SM9 Sa3e I7 &7 D"#",n 8a33 e e"%"a33y ae !8e ,''#n"a!",n ,''#n"a!",n +"33 ,ne!#a3 and 3eader8" aa"3"!"e ,% !8e and"da!e/
39
RESEARCH METHODOLOGY C,nd#!"n reear8 " a y!e'a!" de"n ana3y" and re,r!"n ,% da!a and %"nd"n re3e.an! !, !8e e"%" #r,e ,r "!#a!",n %aed y !8e ,'any/ St!; 1 $ e3,ra!,ry !#dy- !8e !#dy a,#! !8e ,ran"=a!",n r,',!",n a d,ne , a !, 8a.e a
3ear ."e and #nder!and"n ,% !8e !,"/ re.",# reear8e and da!a ere a3, !#d"ed "n ,rder !, e! an "dea %,r d,"n !8e reear8 ,r+ "n a e!!er ay/ STAGE :: #e!",nna"re 'e!8,d a ,!ed %,r !8e reear8 #r,e/ #e!",nna"re a
d"!r"#!ed a',n !8e e'3,yee !, ree".e re,ne %r,' !8e' and %#r!8er e ana3y=ed/ In !8" #r.ey Rand,' Sa'3"n Te8n"#e Te8n"#e " ad,!ed %,r !8e #r,e ,% da!a ,33e!",n/ T8e a'3e "=e " >0 and a nd !8e #r.ey 8a een ,nd#!ed "n *#+n, $%%"e ,n3y/ ,n3y/
40
SUGGESTIONS 1/ E'3, E'3,yee yee ar aree a!" a!"%"ed %"ed "!8 "!8 !8e # #rren! rren! r,', r,',!",n !",n ,3 ,3""e ""e eee! e! a %%e e// 2/ A %e %eeda eda++ y!e' 8 8,#3d ,#3d e de. de.e3,ed e3,ed , !8 !8a! a! !8e e'3,y e'3,yee ee an "''ed "''ed"a!e3y "a!e3y re re,rdG!e ,rdG!e3333 !8e"r eer"ene/ ;/ E'3, E'3,yee yee 8 8,#3d ,#3d e en en,#ra ,#raed ed !, ".e , ,rre! rre! %e %eeda+ eda+ ,, !8a! "' "'r,.e' r,.e'en! en! an e d,ne d,ne//
CONCLUSION 1/ #n4a #n4a a!", a!",na3 na3 Ban+ 88a a een d, d,"n "n %a"r %a"r3y 3y e33 and e'3,y e'3,yee ee d, n,! 8a. 8a.ee "#e ,r aany ny r"e. r"e.ane ane re3a!ed !, !8e r,',!",n/
2/ T8" T8" r,4e r,4e! ! 88a a a %%e e 3"'"!a! 3"'"!a!",n ",nI! ,n3y !e33 a,#! e'3,yee re,ne ,% *#+n, C"r3e $%%"e and n,! B a a 8,3e/
;/ In In"re "re ,% !8e a a,.e ,.e 'en 'en!",ned !",ned r,3e' r,3e' !#dy 8a een een ,% '# '#8 8 "',r "',r!ane !ane an andd 8a 8e3ed 8e3ed "n #nder!and"n !8e HR Se!",n ,% r,',!",n/
41
SUR7EY I."t%'%,!t%o":
1>
N!0 (O-t%o"!)
:>
N!0 o' B!"#
7>
D-!+t0"t o+ B+!",h
6>
A; $
(a (a)) U !, 25 yea ear r () 26 year year !, ;5 year year () () ;6 yyea ear r !, <5 yyea ear r (d) (d) <6 yyea ear r aand nd aa, ,.e .e 4>
E.u,!t%o"! u!%'%,!t%o"$
(a) Ma!r" () () 9r 9raad#a d#a!e ( ()) ,! ,! 9 9ra rad# d#a! a!ee (d) D"3, D"3,'a 'a ,r r,%e r,%e",n ",na3 a3 #a3"%" #a3"%"a!", a!",nn ,r any ,!8er #a3"%"a!",n 9>
D D&% &%;" ;"!t !t%o %o" " !t -+ -+& &" "t$ t$
(a) Manaer () A,#n!an! () C3er+GSere!ary (d) S# !a%% 8>
Wo Wo+# +# E E- -+% +%", ", %%" " th O+;!"% O+;!"%<!t <!t%o" %o"$$
(a) *e !8a !8ann 10 year () 10 year !, 20 year () 20 year !, ;0 year (d) M,re !8an ;0 year 1/ H, H, 'a 'any ny !!"'e "'e y, y,## e ere re r r,' ,',!e ,!edP dP (a) e.er
() $ne
() T"e
(d) T8r"e
(e) M,re !8an !8ree !"'e 2/ J8a! " !8 !8ee r r,',!", ,',!",na3 na3 ,3"y ,3"y ,% yy,#r ,#r ,r ,ran" an"=a!",n =a!",nPP 42
(a) Sen",r"!y () Mer"! () Mer"! #' en",r"!y (d) Jr"!!en !e! "!8 'er"! (e)Any ,!8er (3eae e"%y)
;/ J8a J8a!! 'e 'e!8, !8,dd ,% r, r,',! ',!",n ",n d, yy,# ,# # #,r! ,r!PP (a) Sen",r"!y () Mer"! () Mer"! #' en",r"!y (d) Jr"!!en !e! "!8 'er"! (e) Any ,,!8er !8er (3ea (3eae e e"%y) e"%y)
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