Kine Sic
Content
Learn how the best Interviewers
Get the Truth!
The
Kinesic Interview
Technique
“This course will be very applicable in my interrogations. I do many interviews in retail stores, hotels and many other investigations. Confessions are important and this program has given me valuable tools that will help to get confessions. The real line footage on interrogations in the videos are also very good.”
Rory Flinn, Branch Manager, Loss Prevention Group
“Excellent presentation. This program is an eye-opener to the small details which can detect false or misleading statements.”
Blair McDonald, Customs Inspector, Canada Customs
“Excellent program. The subject is invaluable in acquiring knowledge of verbal and non-verbal indicators from interviewees in interview/ interrogation situations and the need to structure interview/interrogation. An explanation of verbal and nonverbal indicators plus definitions of types of interviewees are all covered in this course. I would recommend this seminar to anyone in the investigative field.”
COM REFER PREHENS IVE ENC – YOU E WORKBO WILL O USE IT K TIME AND A GAIN!
FRE
E
Greg Hutchinson, Investigator Revenue Canada
WHAT IS THE KINESIC INTERVIEW TECHNIQUE? It is a system that enables you to “read people like a book.” With rare exceptions, people exhibit unconscious verbal and non verbal behaviours that you can “read” to determine if they are being open and honest or evasive and untruthful. Using the Kinesic Interview Technique, you can reliably assess the subject's emotional state, pinpoint areas that need further probing, overcome resistance, and correctly evaluate the reliability of the information you receive. You'll be able to tell when a subject is ready to admit the truth. WHAT'S IN IT FOR ME? This extraordinary two-day workshop is the most advanced communications skills training program available today. You’ll learn superb techniques that are on the cutting edge of psychology and behaviour analysis. You’ll discover how to gain the most reliable information from interviewees faster and with greater consistency! You’ll quickly master knowledge that will give you tremendous confidence in your ability to disgorge information from even the most reluctant interviewees. You’ll have the upper hand in any interview and an unbeatable advantage. You’ll increase your case solution rate, handle investigations more effectively, improve your communication skills, reduce the cost of lengthy investigations and maintain control of investigations. You can put these skills to work at once! And you will see immediate improvements in your own personal day-to-day encounters with people from all walks of life. OUR SATISFIED SEMINAR CLIENTS INCLUDE: • BC Rail • Ernst and Young • Saskatchewan Justice Department • Renfrew Police Service • Transportation Safety Board • Atomic Energy of Canada • NB Power • National Research Council • National Capital Commission • Industry Canada • Saskatoon Police Service • Saskatchewan Property Management • CUETS • University of Toronto Police • Toronto Dominion Bank • Vancouver City Police • Dept. of Fisheries and Oceans • Employment & Immigration Canada • Revenue Canada • Ontario Provincial Police • Ontario Ministry of Natural Resources • Correctional Services Canada • CN Police • CP Police • Loomis Armoured Car • Oshawa Foods • Regina Police • Purolator Courier • Radio Shack • National Defense Canada • University of Saskatchewan Police • Wellington Insurance • RCMP
ABOUT YOUR INSTRUCTOR Frederick C. Link is an internationally known authority on interrogation, a former government criminal investigator with the Criminal Investigation Division of the U S Army – Indictable Offences Investigation Section – with more than three decades of experience in the field. He is the originator of the Kinesic Interview Technique, which he has taught throughout North America, Australia & New Zealand several times each year since 1984. Mr. Link is director of Interrotec Training Associates in St. Petersburg, Florida, and of Halo Security, a Toronto investigation firm. He specializes in training, coaching and consulting in law enforcement and security interviews, interrogations, investigations, lie detection, hypnosis and other disciplines. IN-HOUSE TRAINING Let Security Management Institute be part of your training solutions! This program can be presented in-house. Benefits of in-house presentations include: • Materials customized to your precise needs • Savings in time and expense • Standardizations within organizations and confidentiality of discussions. • Other seminars in the Security Management Investigative series include Investigative Interviewing using NLP techniques, Investigating Statements. What recent course participants said about this program.
“It will be 100% applicable. Very practical techniques. Excellent speaker.”
Franca Sacchetti, Conservation Officer – Ministry of Natural Resources, Blind River
“I know this will make me a better interviewer when questioning our applicants. Don’t change a thing.”
Fred Winston, Investigator – Criminal Injuries Compensation Board – Ontario
“The presenter is extremely knowledgeable and qualified to teach this subject.”
John Grieve Investigator Environment Canada, Toronto
You’ll benefit most from this program if you are a: • Investigator • Regulatory Complaints Officer • Probation/Parole Officer • Inspector • Credit Card Investigator • Law Enforcement Personnel • Human Resources Professional • Negotiator • Security Manager • Loss Prevention Manager • Police Officer • Insurance Adjuster • Auditor • Staff Training Coordinator
“Good refresher, useful systematic approach to interviewing/interrogation.”
Brian Duff, Inspector, Toronto Police Services
“The course is of value to any person responsible for personnel work, internal investigation, or front line criminal justice employees.”
Wayne Maxwell, Department of Justice – Halifax
SPECIAL OFFER FOR PAST ATTENDEES!!!
We welcome you to return to the KINESIC INTERVIEW TECHNIQUE seminar as often as you wish – each time just bring a colleague who has not previously attended this seminar, and you will attend for free !!
DAY 1
IThe Essence of Successful InterviewingI
Learn the three fundamental factors that must come together to provide the foundation for a focused and effective interview. On this base you will build the structured approach known as the Kinesic Interview Technique, whose details make up the remainder of the course. This section also shows the flow that any strong interview/adversarial interview must follow.
IThe Structured Interview OverlayI
The Structured Interview Overlay (S.I.O.) is the basic structure for interviewing. Everyone accepts that interviewing needs to be structured, but few have developed an explicit structure. This section provides that structure and includes: the three essential steps in preparing for an interview, when and where to interview, establishing the goals of an interview, developing rapport, the Four Ps of interviewing, and the fact-finding interview structure itself.
IKinesic Interview Technique Behaviour AnalysisI IYour Guidelines for Using Kinesic AnalysisI
Kinesic Analysis is a diagnostic process in the same sense as a medical diagnosis evaluates signs to arrive at a certain conclusion. Just as physicians follow careful guidelines for diagnosing illness, you can use the guidelines in this section to analyze meaningful behaviours. This section includes: the three factors in kinesic analysis, the reliability of kinesic analysis, and the 10 guidelines for enhancing kinesic analysis.
ISelf Initiated Verbal BehavioursI
You are probably familiar with the so-called “slip of the tongue” in which a person inadvertently reveals his/her true thoughts and feelings. This section builds upon this concept and shows how apparently each special pattern may, in fact, reveal signs of deception or guilt. Included in this section are: the three general types of verbal behaviours, the four general guidelines for verbal analysis and how to recognize the 15 self-initiated verbal deception flags.
ISpecific Diagnostic QuestionsI
Because guilty or lying interviewee typically answer certain questions differently from innocent or truthful interviewees, you can learn how to use specific diagnostic questions to enhance your diagnostic certainty regarding an interviewee’s truthfulness. These questions can also be used to winnow down a large group of suspects. Covered here are: the seven guidelines for using specific diagnostic questions, and 15+ questions you can begin using immediately.
INonverbal BehavioursI
In most cases, physical positions, body shifts, and the touching of body parts are aids to diagnosing the interviewee’s internal state. Behaviours covered include: all parts of the head, with special emphasis on eye and mouth behaviours, arms and legs, and a sizeable group of minor behaviours. In addition you will learn the effects of and how to handle territoriality, protective barriers, physical dominance issues, and physical kinesic techniques.
DAY 2
IThe Patterned Interrogational ApproachI
If you have ever run out of things to say during an adversarial interview, you know how uncomfortable it feels. This need not happen to you and in this section we tell you how to make sure it never happens again. It is our recipe for interrogational success. Included in this section are: how different coping patterns affect adversarial interviewing, the three basic interrogation approaches, establishing a common bond, using silence, general guidelines for optimizing interrogational results, and the structured interrogation plan itself. In addition, you will receive a catalogue of specific lines of rational arguments and emotional appeals that have proven effective over the years: sample arguments for the major crimes and 22 non-specific interrogational arguments.
BETTER THAN RISK-FREE GUARANTEE! If you are not completely satisfied by 4 p.m. on day 1 of the seminar, you are welcome to leave the program discreetly and receive a full refund of your fee without any questions on our part. In addition, the workbook you will receive at the course remains yours whether you stay or not. The workbook itself is of inestimable value.
HOW TO ATTEND
WAYS
TO REGISTER
4
Phone: Fax: E-mail:
416-360-1902 1-800-208-2113 OR 416-360-1263 [email protected]
Mail to: Security Management Institute 200 Queen’s Quay East, Unit #1, Toronto, Ontario M5A 4K9
Registration and Fee Structure
Reserve a block of seats for yourself and your office representatives today by completing the registration request or by calling (416) 360-1902 or 1-800-208-2113 between 9:00 a.m. and 5:00 p.m. EST. The fee is $495 + GST per person (when five register from one company, fifth person free) and includes refreshments, a certificate of completion and a comprehensive course workbook. The program begins at 9:00 a.m. and ends at 4:00 p.m. each day.
Accommodation
Rooms and meals are the participant’s expense. If you make your room reservations at th seminar venue, please mention Security Management for reduced rates.
Cancellation Policy
Cancellation received ten days prior to the presentation will be refunded in full, after this, fees paid will be credited towards any other Security Management Institute course or workshop. Substitutions are accepted.
We accept payment by
❏ MasterCard
❏ Cheque
❏ Visa
❏ American
Express
Card #: ___________________________________Expiry Date: ____________Signature: _________________________________________________
REGISTRATION FORM
THE KINESIC INTERVIEW TECHNIQUE Registration Fee Structure: Individual Fee: $495 + GST • 5 individuals from same company: 5th individual free To register, call Brenda Anderson, 1-800-208-2113, e-mail: [email protected] Organization: ______________________________________________________________________ Address:___________________________________________________________________________ City: ________________________ Province:__________ Postal Code:________________________ Telephone: ____________________ Fax:______________ Email: ____________________________ Seminar City & Date: ________________________________________________________________ NAME #1 ______________________________________ Position:___________________________ NAME #2 ______________________________________ Position:___________________________ NAME #3 ______________________________________ Position:___________________________ NAME #4 ______________________________________ Position:___________________________ NAME #5 ______________________________________ Position:___________________________
❏ Cheque enclosed (please make payable to
Security Management). is being ❏ Payment intent orprocessed (letter of purchase order enclosed).
❏ This confirms my telephone registration. Cheque payable
to Security Management, letter of intent, or purchase order enclosed. cannot would ❏ Ilike to beattend but of future informed events. Please keep me on your mailing list.
Get the Truth!
The
Kinesic Interview
Technique
“This course will be very applicable in my interrogations. I do many interviews in retail stores, hotels and many other investigations. Confessions are important and this program has given me valuable tools that will help to get confessions. The real line footage on interrogations in the videos are also very good.”
Rory Flinn, Branch Manager, Loss Prevention Group
“Excellent presentation. This program is an eye-opener to the small details which can detect false or misleading statements.”
Blair McDonald, Customs Inspector, Canada Customs
“Excellent program. The subject is invaluable in acquiring knowledge of verbal and non-verbal indicators from interviewees in interview/ interrogation situations and the need to structure interview/interrogation. An explanation of verbal and nonverbal indicators plus definitions of types of interviewees are all covered in this course. I would recommend this seminar to anyone in the investigative field.”
COM REFER PREHENS IVE ENC – YOU E WORKBO WILL O USE IT K TIME AND A GAIN!
FRE
E
Greg Hutchinson, Investigator Revenue Canada
WHAT IS THE KINESIC INTERVIEW TECHNIQUE? It is a system that enables you to “read people like a book.” With rare exceptions, people exhibit unconscious verbal and non verbal behaviours that you can “read” to determine if they are being open and honest or evasive and untruthful. Using the Kinesic Interview Technique, you can reliably assess the subject's emotional state, pinpoint areas that need further probing, overcome resistance, and correctly evaluate the reliability of the information you receive. You'll be able to tell when a subject is ready to admit the truth. WHAT'S IN IT FOR ME? This extraordinary two-day workshop is the most advanced communications skills training program available today. You’ll learn superb techniques that are on the cutting edge of psychology and behaviour analysis. You’ll discover how to gain the most reliable information from interviewees faster and with greater consistency! You’ll quickly master knowledge that will give you tremendous confidence in your ability to disgorge information from even the most reluctant interviewees. You’ll have the upper hand in any interview and an unbeatable advantage. You’ll increase your case solution rate, handle investigations more effectively, improve your communication skills, reduce the cost of lengthy investigations and maintain control of investigations. You can put these skills to work at once! And you will see immediate improvements in your own personal day-to-day encounters with people from all walks of life. OUR SATISFIED SEMINAR CLIENTS INCLUDE: • BC Rail • Ernst and Young • Saskatchewan Justice Department • Renfrew Police Service • Transportation Safety Board • Atomic Energy of Canada • NB Power • National Research Council • National Capital Commission • Industry Canada • Saskatoon Police Service • Saskatchewan Property Management • CUETS • University of Toronto Police • Toronto Dominion Bank • Vancouver City Police • Dept. of Fisheries and Oceans • Employment & Immigration Canada • Revenue Canada • Ontario Provincial Police • Ontario Ministry of Natural Resources • Correctional Services Canada • CN Police • CP Police • Loomis Armoured Car • Oshawa Foods • Regina Police • Purolator Courier • Radio Shack • National Defense Canada • University of Saskatchewan Police • Wellington Insurance • RCMP
ABOUT YOUR INSTRUCTOR Frederick C. Link is an internationally known authority on interrogation, a former government criminal investigator with the Criminal Investigation Division of the U S Army – Indictable Offences Investigation Section – with more than three decades of experience in the field. He is the originator of the Kinesic Interview Technique, which he has taught throughout North America, Australia & New Zealand several times each year since 1984. Mr. Link is director of Interrotec Training Associates in St. Petersburg, Florida, and of Halo Security, a Toronto investigation firm. He specializes in training, coaching and consulting in law enforcement and security interviews, interrogations, investigations, lie detection, hypnosis and other disciplines. IN-HOUSE TRAINING Let Security Management Institute be part of your training solutions! This program can be presented in-house. Benefits of in-house presentations include: • Materials customized to your precise needs • Savings in time and expense • Standardizations within organizations and confidentiality of discussions. • Other seminars in the Security Management Investigative series include Investigative Interviewing using NLP techniques, Investigating Statements. What recent course participants said about this program.
“It will be 100% applicable. Very practical techniques. Excellent speaker.”
Franca Sacchetti, Conservation Officer – Ministry of Natural Resources, Blind River
“I know this will make me a better interviewer when questioning our applicants. Don’t change a thing.”
Fred Winston, Investigator – Criminal Injuries Compensation Board – Ontario
“The presenter is extremely knowledgeable and qualified to teach this subject.”
John Grieve Investigator Environment Canada, Toronto
You’ll benefit most from this program if you are a: • Investigator • Regulatory Complaints Officer • Probation/Parole Officer • Inspector • Credit Card Investigator • Law Enforcement Personnel • Human Resources Professional • Negotiator • Security Manager • Loss Prevention Manager • Police Officer • Insurance Adjuster • Auditor • Staff Training Coordinator
“Good refresher, useful systematic approach to interviewing/interrogation.”
Brian Duff, Inspector, Toronto Police Services
“The course is of value to any person responsible for personnel work, internal investigation, or front line criminal justice employees.”
Wayne Maxwell, Department of Justice – Halifax
SPECIAL OFFER FOR PAST ATTENDEES!!!
We welcome you to return to the KINESIC INTERVIEW TECHNIQUE seminar as often as you wish – each time just bring a colleague who has not previously attended this seminar, and you will attend for free !!
DAY 1
IThe Essence of Successful InterviewingI
Learn the three fundamental factors that must come together to provide the foundation for a focused and effective interview. On this base you will build the structured approach known as the Kinesic Interview Technique, whose details make up the remainder of the course. This section also shows the flow that any strong interview/adversarial interview must follow.
IThe Structured Interview OverlayI
The Structured Interview Overlay (S.I.O.) is the basic structure for interviewing. Everyone accepts that interviewing needs to be structured, but few have developed an explicit structure. This section provides that structure and includes: the three essential steps in preparing for an interview, when and where to interview, establishing the goals of an interview, developing rapport, the Four Ps of interviewing, and the fact-finding interview structure itself.
IKinesic Interview Technique Behaviour AnalysisI IYour Guidelines for Using Kinesic AnalysisI
Kinesic Analysis is a diagnostic process in the same sense as a medical diagnosis evaluates signs to arrive at a certain conclusion. Just as physicians follow careful guidelines for diagnosing illness, you can use the guidelines in this section to analyze meaningful behaviours. This section includes: the three factors in kinesic analysis, the reliability of kinesic analysis, and the 10 guidelines for enhancing kinesic analysis.
ISelf Initiated Verbal BehavioursI
You are probably familiar with the so-called “slip of the tongue” in which a person inadvertently reveals his/her true thoughts and feelings. This section builds upon this concept and shows how apparently each special pattern may, in fact, reveal signs of deception or guilt. Included in this section are: the three general types of verbal behaviours, the four general guidelines for verbal analysis and how to recognize the 15 self-initiated verbal deception flags.
ISpecific Diagnostic QuestionsI
Because guilty or lying interviewee typically answer certain questions differently from innocent or truthful interviewees, you can learn how to use specific diagnostic questions to enhance your diagnostic certainty regarding an interviewee’s truthfulness. These questions can also be used to winnow down a large group of suspects. Covered here are: the seven guidelines for using specific diagnostic questions, and 15+ questions you can begin using immediately.
INonverbal BehavioursI
In most cases, physical positions, body shifts, and the touching of body parts are aids to diagnosing the interviewee’s internal state. Behaviours covered include: all parts of the head, with special emphasis on eye and mouth behaviours, arms and legs, and a sizeable group of minor behaviours. In addition you will learn the effects of and how to handle territoriality, protective barriers, physical dominance issues, and physical kinesic techniques.
DAY 2
IThe Patterned Interrogational ApproachI
If you have ever run out of things to say during an adversarial interview, you know how uncomfortable it feels. This need not happen to you and in this section we tell you how to make sure it never happens again. It is our recipe for interrogational success. Included in this section are: how different coping patterns affect adversarial interviewing, the three basic interrogation approaches, establishing a common bond, using silence, general guidelines for optimizing interrogational results, and the structured interrogation plan itself. In addition, you will receive a catalogue of specific lines of rational arguments and emotional appeals that have proven effective over the years: sample arguments for the major crimes and 22 non-specific interrogational arguments.
BETTER THAN RISK-FREE GUARANTEE! If you are not completely satisfied by 4 p.m. on day 1 of the seminar, you are welcome to leave the program discreetly and receive a full refund of your fee without any questions on our part. In addition, the workbook you will receive at the course remains yours whether you stay or not. The workbook itself is of inestimable value.
HOW TO ATTEND
WAYS
TO REGISTER
4
Phone: Fax: E-mail:
416-360-1902 1-800-208-2113 OR 416-360-1263 [email protected]
Mail to: Security Management Institute 200 Queen’s Quay East, Unit #1, Toronto, Ontario M5A 4K9
Registration and Fee Structure
Reserve a block of seats for yourself and your office representatives today by completing the registration request or by calling (416) 360-1902 or 1-800-208-2113 between 9:00 a.m. and 5:00 p.m. EST. The fee is $495 + GST per person (when five register from one company, fifth person free) and includes refreshments, a certificate of completion and a comprehensive course workbook. The program begins at 9:00 a.m. and ends at 4:00 p.m. each day.
Accommodation
Rooms and meals are the participant’s expense. If you make your room reservations at th seminar venue, please mention Security Management for reduced rates.
Cancellation Policy
Cancellation received ten days prior to the presentation will be refunded in full, after this, fees paid will be credited towards any other Security Management Institute course or workshop. Substitutions are accepted.
We accept payment by
❏ MasterCard
❏ Cheque
❏ Visa
❏ American
Express
Card #: ___________________________________Expiry Date: ____________Signature: _________________________________________________
REGISTRATION FORM
THE KINESIC INTERVIEW TECHNIQUE Registration Fee Structure: Individual Fee: $495 + GST • 5 individuals from same company: 5th individual free To register, call Brenda Anderson, 1-800-208-2113, e-mail: [email protected] Organization: ______________________________________________________________________ Address:___________________________________________________________________________ City: ________________________ Province:__________ Postal Code:________________________ Telephone: ____________________ Fax:______________ Email: ____________________________ Seminar City & Date: ________________________________________________________________ NAME #1 ______________________________________ Position:___________________________ NAME #2 ______________________________________ Position:___________________________ NAME #3 ______________________________________ Position:___________________________ NAME #4 ______________________________________ Position:___________________________ NAME #5 ______________________________________ Position:___________________________
❏ Cheque enclosed (please make payable to
Security Management). is being ❏ Payment intent orprocessed (letter of purchase order enclosed).
❏ This confirms my telephone registration. Cheque payable
to Security Management, letter of intent, or purchase order enclosed. cannot would ❏ Ilike to beattend but of future informed events. Please keep me on your mailing list.
