kp report
Content
PROJECT REPORT
SUMMER TRAINING
ON
A STUDY ON SAP HR PAYROLL & SALARY MANAGEMENT
SOFTWARE
‘TSS SOLUTIONS PVT. LTD.’
FOR THE PARTIAL FULFILLMENT OF THE REQUIREMENT
FOR THE AWARD OF
MASTER OF BUSINESS ADMINISTRATION
UNDER THE SUPERVISION OF
(DR. ANKUR KUMAR AGRAWAL)
UNDER THE SUPERVISION OF
(ER.SOURABH SINGH)
SUBMITTED BY
KRISHNA PRATAP SINGH
MBA INT BBA
ENROLMENT NO.20120788
INSTITUTE OF BUSINESS MANAGEMENT,
MANGALAYATAN UNIVERSITY,
rd
33 KM STONE, ALIGARH-MATHURA HIGHWAY,
BESWAN, ALIGARH
Certificate of the Supervisor
This is to certify that the work entitled “A STUDY ON SAP HR
PAYROLL&SALARY MANAGEMENTSOFTWARE” is a piece of SIP research
work done by Krishna Pratap Singh under my guidance and supervision for
degree of Mba Int Bba from Mangalayatan University, Aligarh. I certify that the
candidate has put 45 days in industry training at Tss Solutions Pvt. Ltd.
Dr. Ankur Kumar Agrawal
(Asist. Prof )
Mangalayatan University
Aligarh
ACKNOWLEDGEMENT
I am grateful to those, who have helped me in completing my project report, while I take this
opportunity to thank all of them.
Summer training is an exposure of industrial environment; it is an opportunity and greater
pleasure for us to be in such environment and having interaction with concerned people
I would like to give my special thanks to Mr. T.D. Sharma (HR Team), Er. Sourabh
Singh(Training Manager), Mr. Sanjay Singh (Director), DR. A. K. Agarawal (faculty guide)
without your support it was not possible to complete this project. Furthermore your unending
motivation, advice and encouragement helped me to complete this project.
Due to kind blessing of my parents and teachers, I am able to work on my project. Lastly, no
words can adequately express my debt of gratitude to TSS SOLUTIONS staff, which provided
me the friendly environment and the relevant information.
PREFACE
This
project report is about “A STUDY OF HR FUNCTIONS IN‘TSS SOLUTIONS
PVT.LTD.’ (RECRUITMENT & SELECTION)” in agar covering the retailers carried out of
the study. The questionnaire and retailers survey was so designed as to give mathematical
treatment to the responses and suggestion of all concerned.
To grab search services through just dial market share all the players (old & new) are doing
continue innovation on every front of marketing mix ranging from product, price, promotion and
packaging. The continuous process of innovation and revolutionized the way of providing
services to other companies. As a result of which today fast, free, reliable and comprehensive
information to our users and connect buyers to sellers Corporate Information.
In the process of marketing retailers and costumers both are to be considered as the major
element so the motivation of these elements has got an importance.
TABLE OF CONTENT
S. No.
Contents
1.
TRAINING CERTIFICATE
2.
ACKNOWLEDGEMENT
3.
PREFACE
4.
EXECUTIVE SUMMARY
5.
INTRODUCTION OF THE ORGANIATION
6.
IDENTIFICATION OF PROBLEM
7.
OBJECTIVES OF THE STUDY
8.
RESEARCH METHODOLOGY
9.
DATA COLLECTION TOOLS
10.
METHODS OF DATA COLLECTION
11.
FINDING
12.
CONCLUSION
13.
IMPLICATION OF THE STUDY
14.
SUGGESTION/ RECOMMENDATIONS
15.
LIMITTIONS FACED DURING THE STUDY
16.
BIBLIOGRAPHY
17.
ANNEXURE
Page No.
EXECUTIVE SUMMARY
This project workwas assigned to meforgenerating the information required regarding the survey
of fast, free, reliable and comprehensive informationregarding the effect of just dial services to
consumers and many others affecting points of services of company and also the views of
consumers regarding the services of company. The project work took6 weeks to get completed.
Proper research methodology was applied for data collection, analysis and interpretation
and enough care has also being takenwhile drawing the conclusions with the help of EDS form.
Stratified sampling is preferred for collecting the datawhich was done through EVERY DEALER
SURVEY. The conclusions drawn from all the effort can be summed up as follows:-
The main market captured by Tss Solutions is multiple platforms, such as the internet,
mobile Internet, over the telephone (voice) and text (SMS).
Most of people perceive that it is a leading player in a rapidly growing local search
market in India.
The only factors that empoweredTss Solutions services that they mostly get consumers
replied that they take services due their good services to get or give information.
INTRODUCTION
In today’s complex marketing environment, the measurement and presentation of marketing
information is critical as far as allocation of survey resources is concerned. Throughout the world
various marketing bodies are engaged in the task of formulating and implementing data
collection and survey policies and practices to show true and fair view of the market. The
marketing are very useful and important for verify the status of company in market and survey
and data collection within the market is very useful tools are parts of the world.
The emergence of international corporations in search of data collection or gather the
information, not only for fueling the status, but to sustain ongoing activities has necessitates
rising of selling the product from all parts of the world, cutting across national frontiers. It is,
therefore, imperative that one understands significant differences in the manner of marketing or
survey treatments as well as disclosure practices prevalent in different parts of the world.
In this Project Report, an effort has been made to provide a provide fast, free, reliable
and comprehensive information to our users and connect buyers to sellers and various online
marketing information has also been taken into consideration.
INTRODUCTION OF THE ORGANIZATION
TssSolutions software and website development company, is a pool of skilled
professionals. Providing offshore services is our specialty so we have gathered the talented and
experienced professionals to work in team for providing ultimate software and web services.
Many professional talents are working collectively having great flexibility to twist themselves
according to dissimilar challenging projects using cutting edge technologies. We have organized
ourselves not to ease our work but for our clients and the complex business environment that
requires professional talent with sufficient experience to provide ultimate solutions.
A. Web Hosting
Hosting Services !
If you are looking to reduce costs, employ capital more efficiently, and differentiate your
business, you have come to the right place. As your trusted advisor, we've joined the Rackspace®
partner program to help you take advantage of the technology shift from on-premise capital
investments to off-premise hosting/computing-as-a-service. This means you will have the
performance, security, flexibility, scalability and price for a complete, end-to-end e-commerce
hosting solution. Brilliant Sigma Web 's fusion with Rackspace® Hosting provides us the vision,
experience and customer support to deliver hosting technology and service offerings specifically
customized for Tss Solutions Partnered Software Solutions such as Magento, Znode, Sitecore
and Endeca, Autodesk, Msme.
Hosting Solutions !
Tss Solutions hosting services enable you with the number one hosting provider in the industry
to:
• Free IT resources from the hassle of in-house server management.
• Shift focus to mission-critical apps, core competencies and innovation.
• Limit upfront IT infrastructure expenditures.
• Scale computing resources and deploy capacity quickly based on IT demand.
• Rely on an unrivaled reputation in the industry for unmatched customer service 24/7/365.
Our experience and expertise working with high performance applications enabled us to develop
secure and scalable hosting platforms that focus on application-specific hosting, including
Magento Hosting, Znode Hosting, Sitecore Hosting and Endeca Hosting.
B. Search Engine Marketing
Search Engine Marketing Services !
A lot more goes into an effective search engine marketing strategy than basic pay-per-click
marketing and search engine optimization (SEO). User experience, conversion optimization, and
content strategy all play a supporting role in ensuring your search engine marketing investment
sees a positive return. Tss Solutions experienced search engine marketers are passionate about
what they do so you know you have put your trust in a team that lives and breathes everything
search.
Managing Expectations and Delivering Results !
• Increase revenue
• Decrease advertising costs
• Acquire new customers
• Enhance online presence
• Improve Return on Investment (ROI)
• Manage and protect branding
Search Marketing Approach:
• User Experience
• Content Strategy
• Conversion Optimization
• Competitive Research & Analysis
• Audience Profiline
C. E-Commerce
Tss Solution has partnered with best of breed eCommerce platforms, Magento, Znode and
Hybris, to provide our customers with the best software and development plans for your unique
requirements. As a solutions integrator for all three technologies, we have built dedicated
practice teams of expert consultants, developers and project managers to insure that our
customers not only receive a successful development process, but also a collaborative strategic
partner.
Magento
Tss Solution can offer a broad range of MagentoeCommerce services including development,
design, customization and support.
Drupal
Drupal is a free and open-source content management framework (CMF) written in PHP and
distributed under the GNU General Public License.
Z-node
Brilliant Sigma Web Solution can help you to implement and the Enterprise CMS to best suit
your needs based upon the content you manage and planned audience.
D. Web Development
Quality web development & design is vital since your website is the first impression of who your
company is and what you offer. Brilliant Sigma Web Solutions will work with you to create a
custom website that makes a lasting impression and get the results you need.
What we can do for you ?
Content Management
Tss Solution can help you to implement and the Enterprise CMS to best suit your needs based
upon the content you manage and planned audience.
Wordpress
WordPress is a free and open source blogging tool and a content management system (CMS)
based on PHP and MySQL. It has many features including a plug-in architecture and a template
system.
PHP &MySql
PHP stands for PHP: Hypertext Preprocessor, a recursive acronym. It is mainly a Web server side
scripting language. But it can also be used for other purposes.
TSS SOLUTIONS PVT.LTD.
Is the mission, which is working for the promotion
of computer education and technology in India.TSS SOLUTIONS PVT. LTD.Provide
open platform for the development of the various computer software.
They conduct Course Programsforprofessionals and engineering students in various latest
technologies such as .NET, VHDL, Embedded System, MATLAB, Linux, Java, J2EE, J2ME,
PRO-E, Linux, Unix, Mechanical & civil Softwears.A TSS SOLUTIONS PVT.LTD.Isalso
workingtowardsthedevelopmentof software, high level applications and embedded system
products in conjunction with our premier goal, which is promotionof technology.
The main concerns of the organization are followingTSS SOLUTIONS PVT.LTD. EDUCATION: BRILLIANT SIGMAWEB PVT.LTD.Is always
dedicated to provide quality course to studentsin latesttechnologiesofdurationlike 4 weeks, 6
weeks, 6 months etc.TSS SOLUTIONSPVT.LTD.Also conducts on campusprograms to give
course to students in their college campus itself.
TSS SOLUTIONS PVT.LTD..
DEVELOPMENT: TSS SOLUTIONS PVT. LTD.Is also
working towards the development of software, high level applications and embedded system
products also.
TSS SOLUTIONS PVT.LTD.CONSULTANCY SERVICES:
BRILLIANT SIGMAWEB
PVT. LTD.Isone of the leading agencies in the field of Placement Services from Supervisory
LeveltoTopManagementLevel? They have distinguished themselves by providing excellent and
most reliable services to various industries / establishments/ organizations/ institutions. They
provide end to endhumanresourceservices right from recruitment ofpersonnel to development
and alignment of their capabilities toorganizational vision.
SAP
HISTORY:
SAPis German multinational software corporation that makes enterprise software to manage
businessoperations
andcustomer
relations.
Headquartered
in Walldorf, Baden-
Württemberg, Germany,with regional offices around the world, SAP is the leader in the market
of enterprise applicationsintermsof software and software-related service.
The company's best-knownsoftware products are its enterprise resourceplanning application
systems and management (SAP ERP), itsenterprisedata warehouse product – SAP Business
Warehouse (SAP BW), SAP BusinessObjects software,and most recently, Sybase mobile
products and in-memory computing appliance SAP HANA .SAP isone ofthe largest
softwarecompanies in theworld.
IBM
engineers
from
the
departmentDietmarHopp,KlausTschira,
Hans-Werner
Hector,HassoPlattner, andClaus Wellenreuther.
In June1972 they founded Systemanalyse
andProgrammentwicklung ("System Analysisand
ProgramDevelopment") as a private partnership under the German Civil Code. The acronym
waslaterchangedto
stand
for Systeme,
Anwendungenand
Produkte
in
der
Datenverarbeitung ("Systems, Applications and Products in DataProcessing").
Theirfirst client was the German branch of Imperial Chemical Industries in Östringen, where
they developed mainframe programs for payroll andaccounting. Insteadof storing the
dataon punch cards mechanically,as IBM did,theystoreditlocally.Therefore, theycalled their
software a real-time system,sincetherewas no need to process the punch cards overnight(for this
reasontheirflagship product carrieda R in its name until the late1990s). This first version
wasalsoastandalonesoftware,that could be offeredto other interested parties.
SAP is a simple yet powerful integrated ERP solution provided by theworld's largest
ERPsolution provider specifically for smalland medium-sized businesses.
Localized versions are offeredin 3 clusters: A, B andC.Eachedition,catering to a different region
inthe world.
Version A covers Australia, Austria,Belgium, Canada,Chile, Costa Rica, Cyprus,Denmark,
Finland,
France,Germany,
Guatemala,
Irish
Republic,Israel,
Italy,Mexico,
Netherlands,NewZealand, Norway, Panama, Portugal, Puerto Rico,South Africa, Spain,Sweden,
Switzerland, UK &USA.
VersionB covers China, Hong Kong (based onChineseVersion), Japan,Singapore, SouthKorea,
Brazil&India.
VersionCcoversCzechRepublic, Hungary, Poland, Russia, Slovakia,Greece, Turkey. SAPsells the
product throughchannelpartners.
SAP Business one consists of 12 core modules:
• Administration Module.
Configureuser access, automatic notifications, Outlook integration
• FinancialsModule.
Flexible charts of accounts, budgets, cost accountingand comprehensive reporting.
• SalesOpportunities Module.
Structured tracking of your sales pipeline for leadsand customers with management analysis of
potential forsales.
• Sales Module.
Quotations, salesorders, deliveries, integrated invoicing and returns, Cash& Carry.
• Purchasing Module.
Purchaseorders, down payments, receipts to stock, landed cost tracking, goods returns.
• Business Partners Module.
Manage your business partners (leads, customersandsuppliers) with integral CRM.
• Banking Module.
Automated receipts and payments using cash, chequesor credit cards.
• Stock Control Module.
Finishedgoods
and
raw
materials
stock
management
usingstandard,averageorFIFOvaluations.Includesmanagementof serial numbers and batches.
• Production Module.
Bill of materials for production and sales orders with manufacturing and materialsconsumption.
• MRP Module.
Automated planningfor purchasing andproduction of finished goodsand raw materials from sales,
forecasts and stock minimums.
• Service Module.
Manageservice and warranty contracts for your customers with automated billing of parts,labor
and travel.
Products ofSAP :
SAP's products focus on Enterprise ResourcePlanning (ERP).The company's main product
is SAP ERP. The current versionis SAP ERP 6.0 and is part of the SAP Business Suite. Its
previous namewas R/3. The "R" of SAP R/3 stood for real time. The number3 related to the 3-
tier architecture: database, applicationserver and client (SAP). R/2, which ran on Mainframe
architecture,was the predecessor of R/3. Before R/2cameSystemRF, later dubbed R/1.
ERP:In 1973, theirfirst commercial product was launched. The SAP R/1, as it was
called, offered a common system for multiple tasks. This permittedthe use of centralized data
storage, improving the maintenance of the data.Froma technical point of view, therefore, a
database was necessary.
In 1976, "SAP GmbH" was founded, and movedits headquarters the following year
to Waldron. SAP AG became the company's official name after the 2005 annual general meeting.
AG is short for Aktiengesellschaft (corporation).
Three years later, in 1979, SAP launched SAP R/2, expanding the capabilities ofthe system to
other areas, such as material management and production planning.
In 1981, SAP brought a re-designed product to market. However, SAP R/2 did not improve until
the period between 1985 and 1990. SAP developed and released several versions of R/3 in
1992through 1995. By the mid-1990s, SAP followed the trend from mainframe computing
to client/server architectures. The development of SAP’s internet strategy withmy SAP.com
redesigned the concept of business processes (integration via Internet). SAPwasawardedIndustry
Week’s Best ManagedCompanies in 1999.
SAP ERP is one of five enterprise applications in SAP's Business Suite. The other four
applications are:
Customer Relationship Management (CRM) – helps companies acquire andretain
customers, gain marketing and customer insight
Product
Lifecycle
Management (PLM)
–
helps
manufacturers
with
product-
relatedinformation
Supply Chain Management (SCM) – helps companies with the process of resourcing its
manufacturingand service processes
SupplierRelationship Management (SRM) – enables companies to procure from suppliers
Organization
Functional units of SAP are split across different organizational units for R&D needs, field
activities and customer support. SAP Labs are mainly responsible for product development
whereas the field organizations spread across each country are responsible for field activities
such Sales, Marketing, Consulting etc. Head office located in SAP AG is responsible for overall
management as well as core engineering activities related to Product Development. SAP
customer support, also called Active Global Support (AGS) is a global organization to provide
support to SAP customers worldwide.
SAP Labs locations:
SAP Lab Latin America
SAP Lab Israel
SAP Labs is the research and development organization of the parent company. SAP has its
development organization spread across the globe. As of Jan 2011, but not all, labs locations host
SAP Research groups.
The labs are located in Germany, France, Ireland, Bulgaria and Hungary in Europe; Palo Alto,
USA; Bangalore and Gurgaon,
India; São
Leopold,
Brazil; Ra'anana and Karmiel,
Israel; Montreal and Vancouver, Canada and Shanghai, China. SAP Labs India is the largest
development unit in terms of number of employees outside the SAP headquarters located
in Walldorf, Germany.
Each SAP Lab has prominent area of expertise and focus. SAP Labs in Sophia Antipolis, France
for example specializes in development of Java based SAP software products. Whereas, SAP
Labs in Palo Alto, California is famous for its focus on innovation and research.
SAP opened in June 2009 its new SAP Labs campus in Brazil, representing the first SAP Labs
Center in Latin America and the eighth worldwide. The facility is located in São Leopold, in the
state of Rio Grande do Sul and employs 520 people. Of particular note are the building’s
structure and interior, which are composed entirely of environmentally friendly materials. Since
these materials were not available in Brazil, constructing the facility did not come cheap for SAP.
The project was an effort not only to create a "green house" in Latin America, but also to design
offices with a pleasant work atmosphere.
SAP Labs Latin America has just received Leadership in Energy and Environmental Design
(LEED) Gold certification for the building.
COMPETITOR OF SAP:
ORACLE CORPORATION
SAP competitors are primarily in the Enterprise Resource Planning Software industry. In this
field, Oracle Corporation is SAP's major competitor. SAP also competes in the Customer
Relationship Management, Marketing & Sales Software, Manufacturing, Warehousing &
Industrial Software, and Supply Chain Management & Logistics Software sectors.
Oracle Corporation filed a case against SAP for malpractice and unfair competition in the
California courts on 22 March 2007. In Oracle Corporation v. SAP AG Oracle alleged that a
Texas subsidiary, SAP TN (formerly Tomorrow Now before purchase by SAP), which provided
discount support for legacy Oracle product lines, used the accounts of former Oracle customers
to systematically download patches and support documents from Oracle's website and
appropriated them for SAP's use. Later SAP admitted wrongdoing on smaller scale than Oracle
claimed in the lawsuit. SAP has admitted to inappropriate downloads; however the company
denies the theft of any intellectual property.
SAP claims to grow organically in contrast to its main rival, Oracle, which has spent close
to USD 40 billion during 2004–2010 acquiring many competitors. SAP was able to increase its
annual profits by 370% since 2002.
In a departure from its usual organic growth, SAP announced in October 2007 that it would
acquire Business Objects, a market leader in business intelligence software, for $6.8B.
SAP provoked controversy and frustration among its users in 2008 by raising the cost of its
maintenance contracts. The issue was the subject of intense discussion among user groups.The
resulting pressure saw SAP and SUGEN (SAP User Group Executive Network) agree to a major
benchmarking exercise to prove the value of the new support pricing policy to customers. In
December 2009, SAP delayed its Enterprise Support price rises until agreement had been
reached on the benchmarks and KPIs (Key Performance Indicators).
In January 2010 SAP did a U-turn (reversed its direction) on Enterprise Support and reintroduced
its standard support package for customers, saying the move was "a demonstration of its
commitment to customer satisfaction". The move to reinstate standard support – at 18 percent of
annual license fees, "will enable all customers to choose the option that best meets their
requirements," the company said. SAP has also announced that it is freezing prices for existing
SAP Enterprise Support contracts at 2009 level.
1.1 INDENTIFICATION OF PROBLEM.
Every research faces problem in the beginning and we also research on the problem identified. In
this research work my topic SAP HR Payroll & salary management software. As we all know
consumer grasping services are different.
Consumer/company preferences depend upon howfast, free, reliable and comprehensive
information are given to them. Problem in this research work is regular changes or up gradation
in technology of providing information
As there aremany other strong competitors of Tss Solutions webproviding SAP & also just dial
like facilities to consumers/company with same level of accuracy and satisfaction. Many
consumers/company while taking these services may not see the company, they just avail its
services. So in research work we want to find out more preferences of consumer in information
services & customer/company using SAP HR Payroll & salary management software.
The main problem is changes in consumer or companies requirement.Area of study of this
research is Noida, as this area is very much popular and it is a metropolitan city and many
companies are here providing these services so it is become very difficult to attract
customers/company towards our company services, they just avail service who satisfy or attract
them. So making them aware about our services is very big problem, because in this area people
are literate, modernized and very choosy.
Sometimes companyis not able to fulfill the demand of the consumers/companies, and supply get
blocked, by this people switch on the another services provided by our competitor. So demand
for our competitor services rise and we have to face loss.
Check out all the circumstances which can create problem in the organization. Some of the times
technology becomes outdated, because of this problem services to the consumers are not proper.
All these are problem which is faced by the company. So we must take care. Before providing
any servicesfirst we must analyze the market & consumer need and requirement.
1.2 OBJECTIVES OF STUDY
Following were the objectives of the study:1. To enlist emerging fast, free, reliable and comprehensive information & SAP HR Payroll &
salary management software trends in Indian TSS Solutions
2. To find out lacking areas regarding the HRD in Tss Solutions.
3. To measure the perceptions of Tss Solutions web employees in respect of application of
HRD& SAP HR Payroll & salary management software in their organization.
4. To suggest the measures to fill the gaps and improve motivation level of employees and HR
management in Tss Solutions.
RESEARCH METHODOLOGY
The study was exploratory in nature. All published and unpublished available on the subject
matter was consulted. Interview and discussions were held with the various executive/ Managers/
staff employed in Tss Solutions. The HRD functions/ activities being undertaken in different web
organizations were also studied. Primary and secondary data available with these organizations
was also used for this project study.
In order to measure the employee’s perceptions of emerging HR trends& SAP HR Payroll &
salary management software in Tss Solutions, the survey was undertaken. The survey was based
on structured questionnaire. The questionnaire was mainly based on objective type close-ended
question, but few open ended questions were also included.
Firstly, the pilot survey on ten randomly selected respondents was undertaken. Then the
questionnaire was modified accordingly, if desired.
The final questionnaire was administered in person to the extent possible and through mail if
needed. The 50respondents were selected among the executives and staff working in Tss
solutions . The convenient random sampling technique was used for the selection of the
respondents.
Finally, the results of the survey has been presented in Tabular form, analyzed and interpreted to
meet the required needs of this project study and presented in Report form.
DATA COLLECTION
TYPES OF DATA:
1) PRIMARY DATA: When someone refers to "primary data" they are referring to data
collected by the researcher himself/herself. This is data that has never been gathered before,
whether in a particular way, or at a certain period of time. Researchers tend to gather this type of
data when what they want cannot be find from outside sources. You can tailor your data
questions and collection to fit the need of your research questions. This can be an extremely
costly task and, if associated with a college or institute, requires permission and authorization to
collect such data. Issues of consent and confidentiality are of extreme importance. Primary data
actually follows behind secondary data because you should use current information and data
before collecting more so you can be informed about what has already been discovered on a
particular research topic.
2) SECONDARY DATA:If the time or hassle of collecting your own data is too much, or the
data collection has already been done, secondary data may be more appropriate for your
research. This type of data typically comes from other studies done by other institutions or
organizations. There is no less validity with secondary data, but you should be well informed
about how it was collected. There are a number of free services online as well as many other
made available through your current status as BYU students.
COLLECTION OF PRIMARY DATA: There are several methods of collecting primary data,
particularly in surveys and descriptive researches. In descriptive research, we obtain primary data
either through observation or through direct communication with respondents in one form or
another or through personal interviews.
COLLECTION OF SECONDARY DATA: These are already available i.e. they refer to the
data which have already been collected and analyzed by someone else. Secondary data may
either be published or unpublished data. Researcher must be very careful in using secondary
data, because the data available may be sometimes unsuitable.
Methods of data Collection:
PrimaryData:.
QUESTIONNAIRE METHOD:
This method of data collection is quite popular,
particularly in case of big enquiries. The questionnaire is mailed to respondents who are
expected to read and understand the questions and write down the reply in the space meant
for the purpose in the questionnaire itself. The respondents have to answer the questions on
their own.
HOW TO CONSTRUCT A QUESTIONNAIRE: Researcher should note the following
with regard to these three main aspects of a questionnaire: General form Question Sequence
Determine the type the Questions
A) Direct Question
B) Indirect Question
C) Open Form Questionnaire
D) Closed Form Questionnaire
E) Dichotomous Questions
F) Multiple Choice Questions (MCQ)
DATA ANALYSIS
QUES1)
You feel it is good to have your performance assessed?
12%
Fully agree
30%
14%
Partly Agree
No comments
Partly Disagree
Fully disagree
8%
36%
QUES 2)
Are you aware of the process of the Salary Appraisal through HR PAYROLL SALARY SOFTWARE using SAP?
24%
YES
46%
30%
QUES 3)
NO
NO IDEA
Do you feel the salary appraisal report should be kept Confidential?
24%
YES
46%
30%
QUES 4)
NO
NO IDEA
You feel there is a need of communication about the salary appraisal system?
Fully agree
10%
Partly Agree
34%
18%
No comments
Partly Disagree
Fully disagree
12%
26%
QUES 5)
You feel there is a need of communication about the Appraisal in their salary, bonus, pension etc to the appraise?
10%
Fully agree
Partly Agree
14%
40%
Partly Disagree
Fully disagree
6%
30%
QUES 6)
No comments
You feel there is a need of communication about any changes done in appraisals to the appraise?
14%
Fully agree
36%
Partly Agree
No comments
18%
Partly Disagree
Fully disagree
10%
22%
QUES 7)
You feel an effort was made to communicate about the appraisals results at least once after it is done?
18%
32%
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
20%
8%
QUES 8)
22%
You feel present HR PAYROLL SALARY SOFTWRE system using SAP is working in the right direction of assessing employees?
14%
30%
Fully agree
Partly Agree
No comments
18%
Partly Disagree
Fully disagree
12%
26%
QUES 9)
Do you feel you should be given a chance to do the self assessment?
26%
Fully agree
39%
Partly Agree
No comments
35%
QUES 10)
You feel the performance may improve if there is a change in working conditions?
Fully agree
22%
24%
Partly Agree
No comments
Partly Disagree
Fully disagree
16%
22%
16%
QUES 11)
You feel the HR PAYROLL SALARY SOFTWRE appraisal system should have some impact on monetary benefits?
22%
24%
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
16%
22%
16%
QUES 12)
What will be the feeling if the system of Appraisal is changed?
22%
24%
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
16%
22%
16%
QUES 13)
You feel the Company will be benefited by a change in their appraisal system?
22%
24%
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
16%
22%
16%
FINDINGS:
Through this study I found that only 60%-70% of employees of Tss Solutions are fully
satisfied with the HR payroll salary management software. They agree to the policy of
salary schemes provided to them
In terms of Salary
In terms of Bonus
In terms of Allowances
In terms of Promotions
In terms of Pensions
CONCLUSIONS:
According to the survey results 48% respondents feel that it is good to have their
performance assessed.
Most of the employees are not aware of the process of appraisal in salary through HR
payroll salary management software using SAP.
Around 84% feel that there is a need to be informed about their salary appraisal.
Around 54% feel that there is a need of communication about the strengths and
weaknesses after the appraisal to the appraise.
Around 71% feel that this salary appraisal system is working in the right direction of
assessing the employees.
Around 92% feel that they should be given a chance of their self appraisal.
Around 71% feel that the salary appraisal should have an impact on their monetary
benefits.
Around 97% feel that they will be satisfied if the salary appraisal system is changed.
Around 75% feel that the company will be benefited by a change salary HR pay scale
IMPLICATIONS OF STUDY:
1.Reduced paper work,cost and printers by 33%
2.Decreased the need to hire by 2.5%
3.Standardized procedures company wide.
4.Increased work output due to better work procedures.
5.There is a gap between the high-tech trainers and the low-tech trainer that need to filled.
6.The contractors should be more involved with the employees.
SUGGETIONS/RECOMMENDATION
After doing the survey I felt that there is a need a change in HR payroll salary in the
organization. Usually all the company are satisfied with the use of HR payroll salary
system of appraisal which needs certain changes in it for the betterment of organization
As most of the lower level of employees are unaware of the HR payroll salary system of
appraisal using SAP so I think there is a need of communicating them about what it is.
This would help company to analyze how much salary to be given so ultimately it benefit
the organization and assessing them by giving good salary will motivate them to work
effectively & efficiently which is necessary for every organization growth.
More transparency in the system would account for greater dynamism and accountability
of employees. The company should fix reasonable salary for each employee according to
their duties and evaluate performance at the beginning of a year and the evaluation paper
should be prepared in consultation with the employees leaving no space for
confidentiality.
Limitations and problems faced during the study
This study is not free form drawbacks and having following limitation:-
The time period of 6 weeks was fairly less for such type of study as I have to go very far
for my study, so time constraint was limitation of study.
Hesitation of exclusive and other authorities to reveal information valuable irrespective
of the study.
Money was also constraint of my study. Company was not providing financial assistance
for study because I have to go far away in areas of noida so it becomes costlier.
Improper response by some companies/customers.
BIBLOGRAPHY
BOOKS REFFERED
RESEARCH METHADOLOGY
(C.L. Kothari)
Human resources management,
( Tata McGraw Hill, New Delhi, 151. Ashwathappa, [2002])
Human resource management,
Ivancevich John, M (2008) Tata McGraw Hill, New Delhi, 213.
Personnel management,
Monappa, A and SaiyadainMirza, S (2010), Tata McGraw Hill, New Delhi, 207.
Human resource management,
SaiyadainMirza, S (2006), Tata McGraw Hill, New Delhi, 201.
WEB REFERENCE
WWW.TSSSOLUTIONS PVT. LTD.COM
(COMPANY WEBSIT)
Appendix
EMPLOYEE PERCEPTION REGARING HR PAYROLL &
SALARY MANAGEMENT SOFTWARE
A. EMPLOYEE : WORKER / SUPERVISOR / EXECUTIVE
B. AGE:
GRADE:
C. NO OF YEARS OF EXPERIENCE:
1. You feel it is good to have your performance assessed?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
2. Are you aware of the process of the Salary Appraisal through HR PAYROLL SALARY
SOFTWARE using SAP?
YES / NO / NO IDEA
3. Do you feel the salary appraisal report should be kept Confidential?
YES / NO / NO IDEA
4. You feel there is a need of communication about the salary appraisal system?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
5. You feel there is a need of communication about the Appraisal in their salary, bonus,
pension etc to the appraise?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
6. You feel there is a need of communication about any changes done in appraisals to the
appraise?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
7. You feel an effort was made to communicate about the appraisals results at least once after
it is done?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
8. You feel present HR PAYROLL SALARY SOFTWRE system using SAP is working in the
right direction of assessing employees?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
9. Do you feel you should be given a chance to do the self assessment?
YES / NO / NO IDEA
10. You feel the performance may improve if there is a change in working conditions?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
11. You feel the HR PAYROLL SALARY SOFTWRE appraisal system should have some
impact on monetary benefits?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
12. What will be the feeling if the system of Appraisal is changed?
Delighted
Very Happy
Satisfied
Dissatisfied
13. You feel the Company will be benefited by a change in their appraisal system?
Fully agree
Partly Agree
No comments
Partly Disagree
Upset
Fully disagree
OVERALL EXPERIENCE
I can faced many problems during my summer internship butthe overall experience
of summer training is good. By the summer training I know about the company
environment, employees working style.
I got opportunities for self-development as there is a mutual relation with our
superiors. They guide me and always appreciate for my work done.and mostly
thanks the team of Tss Solutions and my faculty Dr.A.K.Agrawal sir.
SUMMER TRAINING
ON
A STUDY ON SAP HR PAYROLL & SALARY MANAGEMENT
SOFTWARE
‘TSS SOLUTIONS PVT. LTD.’
FOR THE PARTIAL FULFILLMENT OF THE REQUIREMENT
FOR THE AWARD OF
MASTER OF BUSINESS ADMINISTRATION
UNDER THE SUPERVISION OF
(DR. ANKUR KUMAR AGRAWAL)
UNDER THE SUPERVISION OF
(ER.SOURABH SINGH)
SUBMITTED BY
KRISHNA PRATAP SINGH
MBA INT BBA
ENROLMENT NO.20120788
INSTITUTE OF BUSINESS MANAGEMENT,
MANGALAYATAN UNIVERSITY,
rd
33 KM STONE, ALIGARH-MATHURA HIGHWAY,
BESWAN, ALIGARH
Certificate of the Supervisor
This is to certify that the work entitled “A STUDY ON SAP HR
PAYROLL&SALARY MANAGEMENTSOFTWARE” is a piece of SIP research
work done by Krishna Pratap Singh under my guidance and supervision for
degree of Mba Int Bba from Mangalayatan University, Aligarh. I certify that the
candidate has put 45 days in industry training at Tss Solutions Pvt. Ltd.
Dr. Ankur Kumar Agrawal
(Asist. Prof )
Mangalayatan University
Aligarh
ACKNOWLEDGEMENT
I am grateful to those, who have helped me in completing my project report, while I take this
opportunity to thank all of them.
Summer training is an exposure of industrial environment; it is an opportunity and greater
pleasure for us to be in such environment and having interaction with concerned people
I would like to give my special thanks to Mr. T.D. Sharma (HR Team), Er. Sourabh
Singh(Training Manager), Mr. Sanjay Singh (Director), DR. A. K. Agarawal (faculty guide)
without your support it was not possible to complete this project. Furthermore your unending
motivation, advice and encouragement helped me to complete this project.
Due to kind blessing of my parents and teachers, I am able to work on my project. Lastly, no
words can adequately express my debt of gratitude to TSS SOLUTIONS staff, which provided
me the friendly environment and the relevant information.
PREFACE
This
project report is about “A STUDY OF HR FUNCTIONS IN‘TSS SOLUTIONS
PVT.LTD.’ (RECRUITMENT & SELECTION)” in agar covering the retailers carried out of
the study. The questionnaire and retailers survey was so designed as to give mathematical
treatment to the responses and suggestion of all concerned.
To grab search services through just dial market share all the players (old & new) are doing
continue innovation on every front of marketing mix ranging from product, price, promotion and
packaging. The continuous process of innovation and revolutionized the way of providing
services to other companies. As a result of which today fast, free, reliable and comprehensive
information to our users and connect buyers to sellers Corporate Information.
In the process of marketing retailers and costumers both are to be considered as the major
element so the motivation of these elements has got an importance.
TABLE OF CONTENT
S. No.
Contents
1.
TRAINING CERTIFICATE
2.
ACKNOWLEDGEMENT
3.
PREFACE
4.
EXECUTIVE SUMMARY
5.
INTRODUCTION OF THE ORGANIATION
6.
IDENTIFICATION OF PROBLEM
7.
OBJECTIVES OF THE STUDY
8.
RESEARCH METHODOLOGY
9.
DATA COLLECTION TOOLS
10.
METHODS OF DATA COLLECTION
11.
FINDING
12.
CONCLUSION
13.
IMPLICATION OF THE STUDY
14.
SUGGESTION/ RECOMMENDATIONS
15.
LIMITTIONS FACED DURING THE STUDY
16.
BIBLIOGRAPHY
17.
ANNEXURE
Page No.
EXECUTIVE SUMMARY
This project workwas assigned to meforgenerating the information required regarding the survey
of fast, free, reliable and comprehensive informationregarding the effect of just dial services to
consumers and many others affecting points of services of company and also the views of
consumers regarding the services of company. The project work took6 weeks to get completed.
Proper research methodology was applied for data collection, analysis and interpretation
and enough care has also being takenwhile drawing the conclusions with the help of EDS form.
Stratified sampling is preferred for collecting the datawhich was done through EVERY DEALER
SURVEY. The conclusions drawn from all the effort can be summed up as follows:-
The main market captured by Tss Solutions is multiple platforms, such as the internet,
mobile Internet, over the telephone (voice) and text (SMS).
Most of people perceive that it is a leading player in a rapidly growing local search
market in India.
The only factors that empoweredTss Solutions services that they mostly get consumers
replied that they take services due their good services to get or give information.
INTRODUCTION
In today’s complex marketing environment, the measurement and presentation of marketing
information is critical as far as allocation of survey resources is concerned. Throughout the world
various marketing bodies are engaged in the task of formulating and implementing data
collection and survey policies and practices to show true and fair view of the market. The
marketing are very useful and important for verify the status of company in market and survey
and data collection within the market is very useful tools are parts of the world.
The emergence of international corporations in search of data collection or gather the
information, not only for fueling the status, but to sustain ongoing activities has necessitates
rising of selling the product from all parts of the world, cutting across national frontiers. It is,
therefore, imperative that one understands significant differences in the manner of marketing or
survey treatments as well as disclosure practices prevalent in different parts of the world.
In this Project Report, an effort has been made to provide a provide fast, free, reliable
and comprehensive information to our users and connect buyers to sellers and various online
marketing information has also been taken into consideration.
INTRODUCTION OF THE ORGANIZATION
TssSolutions software and website development company, is a pool of skilled
professionals. Providing offshore services is our specialty so we have gathered the talented and
experienced professionals to work in team for providing ultimate software and web services.
Many professional talents are working collectively having great flexibility to twist themselves
according to dissimilar challenging projects using cutting edge technologies. We have organized
ourselves not to ease our work but for our clients and the complex business environment that
requires professional talent with sufficient experience to provide ultimate solutions.
A. Web Hosting
Hosting Services !
If you are looking to reduce costs, employ capital more efficiently, and differentiate your
business, you have come to the right place. As your trusted advisor, we've joined the Rackspace®
partner program to help you take advantage of the technology shift from on-premise capital
investments to off-premise hosting/computing-as-a-service. This means you will have the
performance, security, flexibility, scalability and price for a complete, end-to-end e-commerce
hosting solution. Brilliant Sigma Web 's fusion with Rackspace® Hosting provides us the vision,
experience and customer support to deliver hosting technology and service offerings specifically
customized for Tss Solutions Partnered Software Solutions such as Magento, Znode, Sitecore
and Endeca, Autodesk, Msme.
Hosting Solutions !
Tss Solutions hosting services enable you with the number one hosting provider in the industry
to:
• Free IT resources from the hassle of in-house server management.
• Shift focus to mission-critical apps, core competencies and innovation.
• Limit upfront IT infrastructure expenditures.
• Scale computing resources and deploy capacity quickly based on IT demand.
• Rely on an unrivaled reputation in the industry for unmatched customer service 24/7/365.
Our experience and expertise working with high performance applications enabled us to develop
secure and scalable hosting platforms that focus on application-specific hosting, including
Magento Hosting, Znode Hosting, Sitecore Hosting and Endeca Hosting.
B. Search Engine Marketing
Search Engine Marketing Services !
A lot more goes into an effective search engine marketing strategy than basic pay-per-click
marketing and search engine optimization (SEO). User experience, conversion optimization, and
content strategy all play a supporting role in ensuring your search engine marketing investment
sees a positive return. Tss Solutions experienced search engine marketers are passionate about
what they do so you know you have put your trust in a team that lives and breathes everything
search.
Managing Expectations and Delivering Results !
• Increase revenue
• Decrease advertising costs
• Acquire new customers
• Enhance online presence
• Improve Return on Investment (ROI)
• Manage and protect branding
Search Marketing Approach:
• User Experience
• Content Strategy
• Conversion Optimization
• Competitive Research & Analysis
• Audience Profiline
C. E-Commerce
Tss Solution has partnered with best of breed eCommerce platforms, Magento, Znode and
Hybris, to provide our customers with the best software and development plans for your unique
requirements. As a solutions integrator for all three technologies, we have built dedicated
practice teams of expert consultants, developers and project managers to insure that our
customers not only receive a successful development process, but also a collaborative strategic
partner.
Magento
Tss Solution can offer a broad range of MagentoeCommerce services including development,
design, customization and support.
Drupal
Drupal is a free and open-source content management framework (CMF) written in PHP and
distributed under the GNU General Public License.
Z-node
Brilliant Sigma Web Solution can help you to implement and the Enterprise CMS to best suit
your needs based upon the content you manage and planned audience.
D. Web Development
Quality web development & design is vital since your website is the first impression of who your
company is and what you offer. Brilliant Sigma Web Solutions will work with you to create a
custom website that makes a lasting impression and get the results you need.
What we can do for you ?
Content Management
Tss Solution can help you to implement and the Enterprise CMS to best suit your needs based
upon the content you manage and planned audience.
Wordpress
WordPress is a free and open source blogging tool and a content management system (CMS)
based on PHP and MySQL. It has many features including a plug-in architecture and a template
system.
PHP &MySql
PHP stands for PHP: Hypertext Preprocessor, a recursive acronym. It is mainly a Web server side
scripting language. But it can also be used for other purposes.
TSS SOLUTIONS PVT.LTD.
Is the mission, which is working for the promotion
of computer education and technology in India.TSS SOLUTIONS PVT. LTD.Provide
open platform for the development of the various computer software.
They conduct Course Programsforprofessionals and engineering students in various latest
technologies such as .NET, VHDL, Embedded System, MATLAB, Linux, Java, J2EE, J2ME,
PRO-E, Linux, Unix, Mechanical & civil Softwears.A TSS SOLUTIONS PVT.LTD.Isalso
workingtowardsthedevelopmentof software, high level applications and embedded system
products in conjunction with our premier goal, which is promotionof technology.
The main concerns of the organization are followingTSS SOLUTIONS PVT.LTD. EDUCATION: BRILLIANT SIGMAWEB PVT.LTD.Is always
dedicated to provide quality course to studentsin latesttechnologiesofdurationlike 4 weeks, 6
weeks, 6 months etc.TSS SOLUTIONSPVT.LTD.Also conducts on campusprograms to give
course to students in their college campus itself.
TSS SOLUTIONS PVT.LTD..
DEVELOPMENT: TSS SOLUTIONS PVT. LTD.Is also
working towards the development of software, high level applications and embedded system
products also.
TSS SOLUTIONS PVT.LTD.CONSULTANCY SERVICES:
BRILLIANT SIGMAWEB
PVT. LTD.Isone of the leading agencies in the field of Placement Services from Supervisory
LeveltoTopManagementLevel? They have distinguished themselves by providing excellent and
most reliable services to various industries / establishments/ organizations/ institutions. They
provide end to endhumanresourceservices right from recruitment ofpersonnel to development
and alignment of their capabilities toorganizational vision.
SAP
HISTORY:
SAPis German multinational software corporation that makes enterprise software to manage
businessoperations
andcustomer
relations.
Headquartered
in Walldorf, Baden-
Württemberg, Germany,with regional offices around the world, SAP is the leader in the market
of enterprise applicationsintermsof software and software-related service.
The company's best-knownsoftware products are its enterprise resourceplanning application
systems and management (SAP ERP), itsenterprisedata warehouse product – SAP Business
Warehouse (SAP BW), SAP BusinessObjects software,and most recently, Sybase mobile
products and in-memory computing appliance SAP HANA .SAP isone ofthe largest
softwarecompanies in theworld.
IBM
engineers
from
the
departmentDietmarHopp,KlausTschira,
Hans-Werner
Hector,HassoPlattner, andClaus Wellenreuther.
In June1972 they founded Systemanalyse
andProgrammentwicklung ("System Analysisand
ProgramDevelopment") as a private partnership under the German Civil Code. The acronym
waslaterchangedto
stand
for Systeme,
Anwendungenand
Produkte
in
der
Datenverarbeitung ("Systems, Applications and Products in DataProcessing").
Theirfirst client was the German branch of Imperial Chemical Industries in Östringen, where
they developed mainframe programs for payroll andaccounting. Insteadof storing the
dataon punch cards mechanically,as IBM did,theystoreditlocally.Therefore, theycalled their
software a real-time system,sincetherewas no need to process the punch cards overnight(for this
reasontheirflagship product carrieda R in its name until the late1990s). This first version
wasalsoastandalonesoftware,that could be offeredto other interested parties.
SAP is a simple yet powerful integrated ERP solution provided by theworld's largest
ERPsolution provider specifically for smalland medium-sized businesses.
Localized versions are offeredin 3 clusters: A, B andC.Eachedition,catering to a different region
inthe world.
Version A covers Australia, Austria,Belgium, Canada,Chile, Costa Rica, Cyprus,Denmark,
Finland,
France,Germany,
Guatemala,
Irish
Republic,Israel,
Italy,Mexico,
Netherlands,NewZealand, Norway, Panama, Portugal, Puerto Rico,South Africa, Spain,Sweden,
Switzerland, UK &USA.
VersionB covers China, Hong Kong (based onChineseVersion), Japan,Singapore, SouthKorea,
Brazil&India.
VersionCcoversCzechRepublic, Hungary, Poland, Russia, Slovakia,Greece, Turkey. SAPsells the
product throughchannelpartners.
SAP Business one consists of 12 core modules:
• Administration Module.
Configureuser access, automatic notifications, Outlook integration
• FinancialsModule.
Flexible charts of accounts, budgets, cost accountingand comprehensive reporting.
• SalesOpportunities Module.
Structured tracking of your sales pipeline for leadsand customers with management analysis of
potential forsales.
• Sales Module.
Quotations, salesorders, deliveries, integrated invoicing and returns, Cash& Carry.
• Purchasing Module.
Purchaseorders, down payments, receipts to stock, landed cost tracking, goods returns.
• Business Partners Module.
Manage your business partners (leads, customersandsuppliers) with integral CRM.
• Banking Module.
Automated receipts and payments using cash, chequesor credit cards.
• Stock Control Module.
Finishedgoods
and
raw
materials
stock
management
usingstandard,averageorFIFOvaluations.Includesmanagementof serial numbers and batches.
• Production Module.
Bill of materials for production and sales orders with manufacturing and materialsconsumption.
• MRP Module.
Automated planningfor purchasing andproduction of finished goodsand raw materials from sales,
forecasts and stock minimums.
• Service Module.
Manageservice and warranty contracts for your customers with automated billing of parts,labor
and travel.
Products ofSAP :
SAP's products focus on Enterprise ResourcePlanning (ERP).The company's main product
is SAP ERP. The current versionis SAP ERP 6.0 and is part of the SAP Business Suite. Its
previous namewas R/3. The "R" of SAP R/3 stood for real time. The number3 related to the 3-
tier architecture: database, applicationserver and client (SAP). R/2, which ran on Mainframe
architecture,was the predecessor of R/3. Before R/2cameSystemRF, later dubbed R/1.
ERP:In 1973, theirfirst commercial product was launched. The SAP R/1, as it was
called, offered a common system for multiple tasks. This permittedthe use of centralized data
storage, improving the maintenance of the data.Froma technical point of view, therefore, a
database was necessary.
In 1976, "SAP GmbH" was founded, and movedits headquarters the following year
to Waldron. SAP AG became the company's official name after the 2005 annual general meeting.
AG is short for Aktiengesellschaft (corporation).
Three years later, in 1979, SAP launched SAP R/2, expanding the capabilities ofthe system to
other areas, such as material management and production planning.
In 1981, SAP brought a re-designed product to market. However, SAP R/2 did not improve until
the period between 1985 and 1990. SAP developed and released several versions of R/3 in
1992through 1995. By the mid-1990s, SAP followed the trend from mainframe computing
to client/server architectures. The development of SAP’s internet strategy withmy SAP.com
redesigned the concept of business processes (integration via Internet). SAPwasawardedIndustry
Week’s Best ManagedCompanies in 1999.
SAP ERP is one of five enterprise applications in SAP's Business Suite. The other four
applications are:
Customer Relationship Management (CRM) – helps companies acquire andretain
customers, gain marketing and customer insight
Product
Lifecycle
Management (PLM)
–
helps
manufacturers
with
product-
relatedinformation
Supply Chain Management (SCM) – helps companies with the process of resourcing its
manufacturingand service processes
SupplierRelationship Management (SRM) – enables companies to procure from suppliers
Organization
Functional units of SAP are split across different organizational units for R&D needs, field
activities and customer support. SAP Labs are mainly responsible for product development
whereas the field organizations spread across each country are responsible for field activities
such Sales, Marketing, Consulting etc. Head office located in SAP AG is responsible for overall
management as well as core engineering activities related to Product Development. SAP
customer support, also called Active Global Support (AGS) is a global organization to provide
support to SAP customers worldwide.
SAP Labs locations:
SAP Lab Latin America
SAP Lab Israel
SAP Labs is the research and development organization of the parent company. SAP has its
development organization spread across the globe. As of Jan 2011, but not all, labs locations host
SAP Research groups.
The labs are located in Germany, France, Ireland, Bulgaria and Hungary in Europe; Palo Alto,
USA; Bangalore and Gurgaon,
India; São
Leopold,
Brazil; Ra'anana and Karmiel,
Israel; Montreal and Vancouver, Canada and Shanghai, China. SAP Labs India is the largest
development unit in terms of number of employees outside the SAP headquarters located
in Walldorf, Germany.
Each SAP Lab has prominent area of expertise and focus. SAP Labs in Sophia Antipolis, France
for example specializes in development of Java based SAP software products. Whereas, SAP
Labs in Palo Alto, California is famous for its focus on innovation and research.
SAP opened in June 2009 its new SAP Labs campus in Brazil, representing the first SAP Labs
Center in Latin America and the eighth worldwide. The facility is located in São Leopold, in the
state of Rio Grande do Sul and employs 520 people. Of particular note are the building’s
structure and interior, which are composed entirely of environmentally friendly materials. Since
these materials were not available in Brazil, constructing the facility did not come cheap for SAP.
The project was an effort not only to create a "green house" in Latin America, but also to design
offices with a pleasant work atmosphere.
SAP Labs Latin America has just received Leadership in Energy and Environmental Design
(LEED) Gold certification for the building.
COMPETITOR OF SAP:
ORACLE CORPORATION
SAP competitors are primarily in the Enterprise Resource Planning Software industry. In this
field, Oracle Corporation is SAP's major competitor. SAP also competes in the Customer
Relationship Management, Marketing & Sales Software, Manufacturing, Warehousing &
Industrial Software, and Supply Chain Management & Logistics Software sectors.
Oracle Corporation filed a case against SAP for malpractice and unfair competition in the
California courts on 22 March 2007. In Oracle Corporation v. SAP AG Oracle alleged that a
Texas subsidiary, SAP TN (formerly Tomorrow Now before purchase by SAP), which provided
discount support for legacy Oracle product lines, used the accounts of former Oracle customers
to systematically download patches and support documents from Oracle's website and
appropriated them for SAP's use. Later SAP admitted wrongdoing on smaller scale than Oracle
claimed in the lawsuit. SAP has admitted to inappropriate downloads; however the company
denies the theft of any intellectual property.
SAP claims to grow organically in contrast to its main rival, Oracle, which has spent close
to USD 40 billion during 2004–2010 acquiring many competitors. SAP was able to increase its
annual profits by 370% since 2002.
In a departure from its usual organic growth, SAP announced in October 2007 that it would
acquire Business Objects, a market leader in business intelligence software, for $6.8B.
SAP provoked controversy and frustration among its users in 2008 by raising the cost of its
maintenance contracts. The issue was the subject of intense discussion among user groups.The
resulting pressure saw SAP and SUGEN (SAP User Group Executive Network) agree to a major
benchmarking exercise to prove the value of the new support pricing policy to customers. In
December 2009, SAP delayed its Enterprise Support price rises until agreement had been
reached on the benchmarks and KPIs (Key Performance Indicators).
In January 2010 SAP did a U-turn (reversed its direction) on Enterprise Support and reintroduced
its standard support package for customers, saying the move was "a demonstration of its
commitment to customer satisfaction". The move to reinstate standard support – at 18 percent of
annual license fees, "will enable all customers to choose the option that best meets their
requirements," the company said. SAP has also announced that it is freezing prices for existing
SAP Enterprise Support contracts at 2009 level.
1.1 INDENTIFICATION OF PROBLEM.
Every research faces problem in the beginning and we also research on the problem identified. In
this research work my topic SAP HR Payroll & salary management software. As we all know
consumer grasping services are different.
Consumer/company preferences depend upon howfast, free, reliable and comprehensive
information are given to them. Problem in this research work is regular changes or up gradation
in technology of providing information
As there aremany other strong competitors of Tss Solutions webproviding SAP & also just dial
like facilities to consumers/company with same level of accuracy and satisfaction. Many
consumers/company while taking these services may not see the company, they just avail its
services. So in research work we want to find out more preferences of consumer in information
services & customer/company using SAP HR Payroll & salary management software.
The main problem is changes in consumer or companies requirement.Area of study of this
research is Noida, as this area is very much popular and it is a metropolitan city and many
companies are here providing these services so it is become very difficult to attract
customers/company towards our company services, they just avail service who satisfy or attract
them. So making them aware about our services is very big problem, because in this area people
are literate, modernized and very choosy.
Sometimes companyis not able to fulfill the demand of the consumers/companies, and supply get
blocked, by this people switch on the another services provided by our competitor. So demand
for our competitor services rise and we have to face loss.
Check out all the circumstances which can create problem in the organization. Some of the times
technology becomes outdated, because of this problem services to the consumers are not proper.
All these are problem which is faced by the company. So we must take care. Before providing
any servicesfirst we must analyze the market & consumer need and requirement.
1.2 OBJECTIVES OF STUDY
Following were the objectives of the study:1. To enlist emerging fast, free, reliable and comprehensive information & SAP HR Payroll &
salary management software trends in Indian TSS Solutions
2. To find out lacking areas regarding the HRD in Tss Solutions.
3. To measure the perceptions of Tss Solutions web employees in respect of application of
HRD& SAP HR Payroll & salary management software in their organization.
4. To suggest the measures to fill the gaps and improve motivation level of employees and HR
management in Tss Solutions.
RESEARCH METHODOLOGY
The study was exploratory in nature. All published and unpublished available on the subject
matter was consulted. Interview and discussions were held with the various executive/ Managers/
staff employed in Tss Solutions. The HRD functions/ activities being undertaken in different web
organizations were also studied. Primary and secondary data available with these organizations
was also used for this project study.
In order to measure the employee’s perceptions of emerging HR trends& SAP HR Payroll &
salary management software in Tss Solutions, the survey was undertaken. The survey was based
on structured questionnaire. The questionnaire was mainly based on objective type close-ended
question, but few open ended questions were also included.
Firstly, the pilot survey on ten randomly selected respondents was undertaken. Then the
questionnaire was modified accordingly, if desired.
The final questionnaire was administered in person to the extent possible and through mail if
needed. The 50respondents were selected among the executives and staff working in Tss
solutions . The convenient random sampling technique was used for the selection of the
respondents.
Finally, the results of the survey has been presented in Tabular form, analyzed and interpreted to
meet the required needs of this project study and presented in Report form.
DATA COLLECTION
TYPES OF DATA:
1) PRIMARY DATA: When someone refers to "primary data" they are referring to data
collected by the researcher himself/herself. This is data that has never been gathered before,
whether in a particular way, or at a certain period of time. Researchers tend to gather this type of
data when what they want cannot be find from outside sources. You can tailor your data
questions and collection to fit the need of your research questions. This can be an extremely
costly task and, if associated with a college or institute, requires permission and authorization to
collect such data. Issues of consent and confidentiality are of extreme importance. Primary data
actually follows behind secondary data because you should use current information and data
before collecting more so you can be informed about what has already been discovered on a
particular research topic.
2) SECONDARY DATA:If the time or hassle of collecting your own data is too much, or the
data collection has already been done, secondary data may be more appropriate for your
research. This type of data typically comes from other studies done by other institutions or
organizations. There is no less validity with secondary data, but you should be well informed
about how it was collected. There are a number of free services online as well as many other
made available through your current status as BYU students.
COLLECTION OF PRIMARY DATA: There are several methods of collecting primary data,
particularly in surveys and descriptive researches. In descriptive research, we obtain primary data
either through observation or through direct communication with respondents in one form or
another or through personal interviews.
COLLECTION OF SECONDARY DATA: These are already available i.e. they refer to the
data which have already been collected and analyzed by someone else. Secondary data may
either be published or unpublished data. Researcher must be very careful in using secondary
data, because the data available may be sometimes unsuitable.
Methods of data Collection:
PrimaryData:.
QUESTIONNAIRE METHOD:
This method of data collection is quite popular,
particularly in case of big enquiries. The questionnaire is mailed to respondents who are
expected to read and understand the questions and write down the reply in the space meant
for the purpose in the questionnaire itself. The respondents have to answer the questions on
their own.
HOW TO CONSTRUCT A QUESTIONNAIRE: Researcher should note the following
with regard to these three main aspects of a questionnaire: General form Question Sequence
Determine the type the Questions
A) Direct Question
B) Indirect Question
C) Open Form Questionnaire
D) Closed Form Questionnaire
E) Dichotomous Questions
F) Multiple Choice Questions (MCQ)
DATA ANALYSIS
QUES1)
You feel it is good to have your performance assessed?
12%
Fully agree
30%
14%
Partly Agree
No comments
Partly Disagree
Fully disagree
8%
36%
QUES 2)
Are you aware of the process of the Salary Appraisal through HR PAYROLL SALARY SOFTWARE using SAP?
24%
YES
46%
30%
QUES 3)
NO
NO IDEA
Do you feel the salary appraisal report should be kept Confidential?
24%
YES
46%
30%
QUES 4)
NO
NO IDEA
You feel there is a need of communication about the salary appraisal system?
Fully agree
10%
Partly Agree
34%
18%
No comments
Partly Disagree
Fully disagree
12%
26%
QUES 5)
You feel there is a need of communication about the Appraisal in their salary, bonus, pension etc to the appraise?
10%
Fully agree
Partly Agree
14%
40%
Partly Disagree
Fully disagree
6%
30%
QUES 6)
No comments
You feel there is a need of communication about any changes done in appraisals to the appraise?
14%
Fully agree
36%
Partly Agree
No comments
18%
Partly Disagree
Fully disagree
10%
22%
QUES 7)
You feel an effort was made to communicate about the appraisals results at least once after it is done?
18%
32%
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
20%
8%
QUES 8)
22%
You feel present HR PAYROLL SALARY SOFTWRE system using SAP is working in the right direction of assessing employees?
14%
30%
Fully agree
Partly Agree
No comments
18%
Partly Disagree
Fully disagree
12%
26%
QUES 9)
Do you feel you should be given a chance to do the self assessment?
26%
Fully agree
39%
Partly Agree
No comments
35%
QUES 10)
You feel the performance may improve if there is a change in working conditions?
Fully agree
22%
24%
Partly Agree
No comments
Partly Disagree
Fully disagree
16%
22%
16%
QUES 11)
You feel the HR PAYROLL SALARY SOFTWRE appraisal system should have some impact on monetary benefits?
22%
24%
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
16%
22%
16%
QUES 12)
What will be the feeling if the system of Appraisal is changed?
22%
24%
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
16%
22%
16%
QUES 13)
You feel the Company will be benefited by a change in their appraisal system?
22%
24%
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
16%
22%
16%
FINDINGS:
Through this study I found that only 60%-70% of employees of Tss Solutions are fully
satisfied with the HR payroll salary management software. They agree to the policy of
salary schemes provided to them
In terms of Salary
In terms of Bonus
In terms of Allowances
In terms of Promotions
In terms of Pensions
CONCLUSIONS:
According to the survey results 48% respondents feel that it is good to have their
performance assessed.
Most of the employees are not aware of the process of appraisal in salary through HR
payroll salary management software using SAP.
Around 84% feel that there is a need to be informed about their salary appraisal.
Around 54% feel that there is a need of communication about the strengths and
weaknesses after the appraisal to the appraise.
Around 71% feel that this salary appraisal system is working in the right direction of
assessing the employees.
Around 92% feel that they should be given a chance of their self appraisal.
Around 71% feel that the salary appraisal should have an impact on their monetary
benefits.
Around 97% feel that they will be satisfied if the salary appraisal system is changed.
Around 75% feel that the company will be benefited by a change salary HR pay scale
IMPLICATIONS OF STUDY:
1.Reduced paper work,cost and printers by 33%
2.Decreased the need to hire by 2.5%
3.Standardized procedures company wide.
4.Increased work output due to better work procedures.
5.There is a gap between the high-tech trainers and the low-tech trainer that need to filled.
6.The contractors should be more involved with the employees.
SUGGETIONS/RECOMMENDATION
After doing the survey I felt that there is a need a change in HR payroll salary in the
organization. Usually all the company are satisfied with the use of HR payroll salary
system of appraisal which needs certain changes in it for the betterment of organization
As most of the lower level of employees are unaware of the HR payroll salary system of
appraisal using SAP so I think there is a need of communicating them about what it is.
This would help company to analyze how much salary to be given so ultimately it benefit
the organization and assessing them by giving good salary will motivate them to work
effectively & efficiently which is necessary for every organization growth.
More transparency in the system would account for greater dynamism and accountability
of employees. The company should fix reasonable salary for each employee according to
their duties and evaluate performance at the beginning of a year and the evaluation paper
should be prepared in consultation with the employees leaving no space for
confidentiality.
Limitations and problems faced during the study
This study is not free form drawbacks and having following limitation:-
The time period of 6 weeks was fairly less for such type of study as I have to go very far
for my study, so time constraint was limitation of study.
Hesitation of exclusive and other authorities to reveal information valuable irrespective
of the study.
Money was also constraint of my study. Company was not providing financial assistance
for study because I have to go far away in areas of noida so it becomes costlier.
Improper response by some companies/customers.
BIBLOGRAPHY
BOOKS REFFERED
RESEARCH METHADOLOGY
(C.L. Kothari)
Human resources management,
( Tata McGraw Hill, New Delhi, 151. Ashwathappa, [2002])
Human resource management,
Ivancevich John, M (2008) Tata McGraw Hill, New Delhi, 213.
Personnel management,
Monappa, A and SaiyadainMirza, S (2010), Tata McGraw Hill, New Delhi, 207.
Human resource management,
SaiyadainMirza, S (2006), Tata McGraw Hill, New Delhi, 201.
WEB REFERENCE
WWW.TSSSOLUTIONS PVT. LTD.COM
(COMPANY WEBSIT)
Appendix
EMPLOYEE PERCEPTION REGARING HR PAYROLL &
SALARY MANAGEMENT SOFTWARE
A. EMPLOYEE : WORKER / SUPERVISOR / EXECUTIVE
B. AGE:
GRADE:
C. NO OF YEARS OF EXPERIENCE:
1. You feel it is good to have your performance assessed?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
2. Are you aware of the process of the Salary Appraisal through HR PAYROLL SALARY
SOFTWARE using SAP?
YES / NO / NO IDEA
3. Do you feel the salary appraisal report should be kept Confidential?
YES / NO / NO IDEA
4. You feel there is a need of communication about the salary appraisal system?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
5. You feel there is a need of communication about the Appraisal in their salary, bonus,
pension etc to the appraise?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
6. You feel there is a need of communication about any changes done in appraisals to the
appraise?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
7. You feel an effort was made to communicate about the appraisals results at least once after
it is done?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
8. You feel present HR PAYROLL SALARY SOFTWRE system using SAP is working in the
right direction of assessing employees?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
9. Do you feel you should be given a chance to do the self assessment?
YES / NO / NO IDEA
10. You feel the performance may improve if there is a change in working conditions?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
11. You feel the HR PAYROLL SALARY SOFTWRE appraisal system should have some
impact on monetary benefits?
Fully agree
Partly Agree
No comments
Partly Disagree
Fully disagree
12. What will be the feeling if the system of Appraisal is changed?
Delighted
Very Happy
Satisfied
Dissatisfied
13. You feel the Company will be benefited by a change in their appraisal system?
Fully agree
Partly Agree
No comments
Partly Disagree
Upset
Fully disagree
OVERALL EXPERIENCE
I can faced many problems during my summer internship butthe overall experience
of summer training is good. By the summer training I know about the company
environment, employees working style.
I got opportunities for self-development as there is a mutual relation with our
superiors. They guide me and always appreciate for my work done.and mostly
thanks the team of Tss Solutions and my faculty Dr.A.K.Agrawal sir.
