Launch Manual Aug 18 Final

Welcomes you as a Canadian
Representative
My Rep Number is:________________
IMPORTANT URL’S

myacn.acninc.com - Back Of f i ce
(your info).acnrep.com - Rep Product Page
globalwealthinstitute.net - RPM Webs i t e
www.myacncanada.ca - Product & Vi deo Phone Logi n

www. acni nc. com
www.acnintegrity.com
www.svpfamily.com
SUPPORT TEL NUMBERS

ACN Customer Service (Bilingual): (888) 383-8226
Video Phone Customer Service (same as above): (866) 913-3445 Tech Support
Local/Long Distance & DSL: (888) 383-8226
Rep Services/ IVR: (514) 390-8666
Wireless (TELUS) Customer Service: (866) 558-2273
ACN TELUS Web Store: (866) 295-0124
ACN Home Security Customer Service: (866) 953-0825
Bell ExpressVu Satellite TV: (866) 350-8021
ACN Tools (DVD’s , Magazines, ETC.): (800) 843-3659
Revised August 18, 2010
























































Never explain the business yourself! Use the Opportunity
DVD, Success from Home magazine.
IF YOU HAVE SAID TOO MUCH THEN SEND THEM THE
"RECESSION PROOF VIDEO AND SEND
THEM TO ACNPRIMETIME.COM, YOUR WEBSITE,
ACNINC.COM, ACNINTEGRITY.COM
QTT's T-CABs**
5 $500
10 $1,500
15 $3,000
20 $5,000
25 $6,500
30 $8,000
40 $10,000
50 z i $12,000
100 z $25,000
Bonuses* start at ETT. Get it Done Immediately!
Determine your reason WHY. BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB
BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB
/$81&+,1*<285%86,1(66
zzz This is The System for success!
zzz The most important things you can bring to your ACN Business are a
Work Ethic, Desire, Commitment, and an ability to be Coached.

Show the ACN Opportunity.

Write a list of 100 names and numbers. Do NOT pre-judge anyone!

Show the ACN Opportunity to a minimum of 15 people during your first week in the business.

Schedule 3 Home Meetings within your first 7 days. The Home Meeting (PBR) is the most effective use of everyone´s time
and is the key to reaching ETT quickly. ··1
st
within 48 hours, 2
nd
within 5 days, 3
rd
within 7 days.

First PBR Second PBR Third PBR
1
2
3

www.myacnacncanada.ca›www.acninc.com›www.acnintegrity.com› www.acnprimetime.com
Your SUCCESS Team.
These people are here to help you build your business.


_____________________________ _______________________ ________________________________________
Your Sponsor Phone Email

_____________________________ _______________________ ________________________________________
Your ETT Phone Email

_____________________________ _______________________ ________________________________________
Your ETL Phone Email

_____________________________ _______________________ ________________________________________
Your TC Phone Email
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x EXCITEMENT
x URGENCY
x CONVICTION
3 Keys to Successful Recruiting
FIRST - GET YOURSELF REGISTERED AT
WWW.GLOBALWEALTHINSTITUTE.NET
Become an Executive Team Trainer (ETT)










Week 1: __________________
Week 2: __________________
Week 3: __________________
Week 4: __________________ Total ________ ETT Goal date ___/___/___ ETL Goal ___/___/___
Month 1 ________ Month 2 ________ Month 3 _________ Month 4 ________ Total ________
͘

ETT TC
QTT's T-CABs**
2 $100
4 $500
6 $1,000
9 $1,500
12 $2,500
15 $3,000

QTT's T-CABs**
3 $200
5 $750
10 $1,500
15 $2,500
20 $3,000
25 $4,000
30 $5,000
35 $6,000
40 $7,000
ETL
(5 Pts)

YOU
(5 Pts)

(5 Pts)

(5 Pts)

dĞĂŵƵƐƚŽŵĞƌĐƋƵŝƐŝƚŝŽŶŽŶƵƐĞƐ;dͲƐͿĂƌĞƉĂŝĚďĂƐĞĚŽŶƚŚĞŶƵŵďĞƌŽĨdĞĂŵdƌĂŝŶĞƌƐƚŚĂƚƐƚĂƌƚŝŶĂĐĂůĞŶĚĂƌŵŽŶƚŚĂŶĚŐĞƚYƵĂůŝĨŝĞĚǁŝƚŚŝŶƚŚĞŝƌĨŝƌƐƚϯϬĚĂLJƐ͘
ΎΎdŚĞŚLJƉŽƚŚĞƚŝĐĂůƵƐĞĚŝŶƚŚŝƐƉƌĞƐĞŶƚĂƚŝŽŶŝƐĨŽƌŝůůƵƐƚƌĂƚŝǀĞƉƵƌƉŽƐĞƐŽŶůLJĂŶĚŝƐŶŽƚŵĞĂŶƚƚŽŝŵƉůLJƚŚĂƚƚŚĞLJĂƌĞƚLJƉŝĐĂů͘^ƵĐĐĞƐƐĂƐĂŶE/ŶĚĞƉĞŶĚĞŶƚZĞƉƌĞƐĞŶƚĂƚŝǀĞŝƐŶŽƚŐƵĂƌĂŶƚĞĞĚ͕
ďƵƚƌĂƚŚĞƌŝŶĨůƵĞŶĐĞĚďLJĂŶŝŶĚŝǀŝĚƵĂů͛ƐƐƉĞĐŝĨŝĐĞĨĨŽƌƚƐ͘EŽƚĂůů/ŶĚĞƉĞŶĚĞŶƚZĞƉƌĞƐĞŶƚĂƚŝǀĞƐŵĂŬĞĂƉƌŽĨŝƚĂŶĚŶŽŽŶĞĐĂŶďĞŐƵĂƌĂŶƚĞĞĚƐƵĐĐĞƐƐĂƐĂŶE/ŶĚĞƉĞŶĚĞŶƚZĞƉƌĞƐĞŶƚĂƚŝǀĞ
Get QUALIFIED.
Get qualified (5 points) within your first 24 HOURS in the business.

Energy Videophone Local/LD and Internet Home Security Wireless/Air Card Satellite TV
Customer Sources:
x YOURSELF
x Family
x Friends
x Co-workers
x People you do business with

Ŀ 2 pts Ŀ 2 pts Ŀ 2 pts / Ŀ 1 pt Ŀ 2 pts Ŀ 2 pts Ŀ 2 pts






















































Your role is to INVITE.
All scripts are at www.globalwealthinstitute.net/scripts
Let your mentors help you present and explain the business.

What to say to Friends & Family:
"Hey, what are you doing _________? Listen, I found a way for us to make some
great extra money! Trust me and be at (location, date and time of meeting)!¨

What to say as Professional to Professional:
"Hey, what are you doing _________? I´m working on a business project and I´m
looking for a few key people to work with. Are you open to evaluating a way to
make money outside of what you currently do?

What to say if they ask Questions:
"Basically, we are going to be positioned to make money as telecom and energy
brokers. You need to see this the same way I did! Trust me; you need to be
at _________!¨

What to say if they Can't Make It:
"We have to talk right away! When is the soonest we can get together?
List your TOP 15 Prospects.
Contact these people in your 1
st
week.
NAME PHONE NUMBER
________________ ____________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
_______________ ___________
Customer Care: (888) 383-8226› ›› › Tech Support: (866) 913-3445 › ›› › Rep IVR: (514) 390-2444 › ›› › Rep Services: (514) 390-8666
Energy Customer Service: (866) 755-9553 [Online Ordering] › ›› › Home Security: (866) 952-0825 › ›› › Satellite TV: (866) 350-8021
Sign up as a TEAM TRAINER and try the services.
Go to www.acncanada.ca and click on the link to "Join ACN¨. Team ID: Password:

When you sign up, your Team ID will be instantly provided. A link will appear asking you to create your password allowing you to access MyACN.
http://myacn.acninc.com
Tips for a successful home meeting (PBR):

9 DVD Cued Up (Opportunity DVD)
9 10 Step Overviews - Colour 2-Sided
9 Home Services Survey
9 Magazines, DVDs For Everyone
9 Rep Agreement
9 Edify Presenter Properly
9 Launch Document
9 Light Refreshments/Music
9 Have Fun!
After the presentation, IF:
Yes Maybe No
Sign them as a representative
24 hr Game Plan/Launch Document
Schedule PBR/Get Qualified
Sign them as a customer
Invite them to the next BOM
or Training
Provide them with Information:
DVD, Magazine, ACN Websites
Sign them as a customer
Ask for referrals
To Order
(866)350-8021
To Order
(866)952-0825
For all services sign up online at myacncanada.ca
Attend the EVENTS. Never miss an event and never come alone.
"If you can just get good at promoting events, you will be a RVP" ~Tony Cupisz, co-founder of ACN

Next Training Event:

Monday Conference Call:

Webinar Training

Business Opportunity Meeting:

Regional Training:

International Training:
Location: Date: Time:
Phone Number: Passcode: Time:
Confirm Registration Date: Time:
Location: Date: Time:
Location: Date: Confirm#:
Location: Date: Time:
NAME TEL # E-MAIL CALL DATE MSG
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WARM CONTACTS LIST
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WARM MARKET MEMORY JOGGER

1. who is dissatisfied with their job
2. who is unhappy with their i ncome
3. who is concerned about the environment
4. who is money oriented or money motivated
5. who owns their own busi ness
6. who enjoys bei ng around hi gh energy people
7. who quit their job or is out of work
8. who needs extra money
9. your friends
10. your brothers and sisters
11. your parents
12. your cousi ns
13. your children
14. your aunts and uncles
15. your spouse’s relatives
16. who you went to school with
17. who works with you
18. who is retired
19. who works part-time jobs
20. who you like the most
21. who was laid off
22. who bought a new home
23. who answers classified ads
24. who runs personal ads
25. who gave you a busi ness card
26. who works at ni ght
27. who delivers pizza to your home
28. who sells Avon or Mary-Kay
29. who sells Tupperware
30. who wants freedom
31. who likes team sports
32. who is a fund-raiser
33. who watches TV often
34. who works on cars
35. who likes political campai gns
36. who are social networkers
37. who is in the military
38. who your friends know
39. your dentist
40. your doctor
41. who will help you
42. who works for the government
43. who is unemployed
44. who attends self-improvement seminars
45. who reads self-help books
46. who reads books on success
47. your children’s friends parents
48. who was your boss
49. your parents friends
50. who you’ve met while on vacati on
51. who waits on you at restaurants
52. who cuts your hair
53. who does your nails
54. who does your taxes
55. who works at your bank
56. who is on your holiday card list
57. who is in retail sales
58. who sells real estate
59. who are teachers
60. who services your car
61. who repairs your house
62. who manages your apartments
63. who has children i n college
64. who likes to dance
65. who sold you your car
66. who you met at a party
67. who likes to buy thi ngs
68. who you’ve met on a plane
69. who does volunteer work
70. who you like the least
71. who has been i n network marketing
72. who needs a new car
73. who wants to go on vacati on
74. who works too hard
75. who was i njured at work
76. who lives in your nei ghborhood
77. who is your boss
78. who delivers your mail
79. who calls you at home
80. who calls you at work
81. who delivers your paper
82. who handles your gardeni ng
83. who watches your children
84. who attends your church
85. who you met on the street
86. who you meet through friends
87. who tailors your clothes
88. who sells cosmetics
89. who bags your groceries
90. who wants a promoti on
91. who is overwei ght
92. who is health consci ous
93. who recycles
94. who buys bottled water
95. who has allergies
96. who is wealthy
97. who has a lot of friends
98. who exercises regularly
99. who belongs to the chamber of commerce
100. who is your paper boy
101. who did your mortgage
102. who haven’t you listed yet

24 HOUR GAME PLAN
1. Yourself (you can become your own customer)
2. Prospects (who are not interested in the opportunity or who have not yet joined ACN)
• Local, Long Distance Bundle or Long Distance Stand Alone and High-Speed Internet -
call ACN Order Entry at (888) 257-4545 or sign up online at www.myacncanada.ca
• Digital Phone Service, Wireless and Energy - sign up online at www.myacncanada.ca
• Home Security - call 1-866-952-0825
• Satellite TV - call 866-350-8021 or sign up online at www.myacncanada.ca
©ACN 2010 24HRPlan_CAENG_RP_W_070110
www.acninc.com • www.acnintegrity.com • www.myacncanada.ca
Success as an ACN representative is not guaranteed, but rather infuenced by an individual’s specifc eforts. Not all ACN Independent Representatives make a proft and no one can be guaranteed success as an ACN Independent Representative.
“Hello (Name),
I just saw something I’m very interested
in that Donald Trump is endorsing and
featured on an episode of The Celebrity
Apprentice. It may or may not be for
you, however I’m having a few of my
closest friends over to take a look at
it. We’re getting together at (Time/
Location). Would you do me a favor
and stop by?”
“Hello (Name),
I just saw something I’m really excited
about. Donald Trump is endorsing it
and featured it on an episode of The
Celebrity Apprentice. Trust me, I know
you are going to want to hear about it!
I’m having a few of my closest friends
over tonight to take a look at it. We’re
getting together at (Time/Location).
Can you make it?”
If they ask questions:
“I was just introduced to it myself so
I’d rather not try to explain it. I can tell
you this, it’s a business opportunity
and Donald Trump is endorsing it.
You really need to see this in the same
way I did. Based on our relationship,
would you do me a favor and stop by
to take a look?”
If they can’t make it:
“When is the soonest we can get
together?”
OR
STEP 1 Invite 5 - 7 of your closest friends to your 1st presentation
When Inviting: Be Natural (Enthusiasm + Urgency = Great Results)
1

To qualify for the Executive Team Trainer position, a representative must be a qualified TT with at least 1 qualified TT in 2 separate legs at any level.
2

To qualify for the Executive Team Leader position, a
representative must have at least 15 Points and at least 1 qualified ETT in 3 separate legs at any level. *Team Customer Acquisition Bonuses (T-CABs) are paid based on the number of Team Trainers that
start in a calendar month and get qualified within their first 30 days. Points: Bundled Local and Long Distance Service = 2 Points; Long Distance = 1 Point; Digital Phone Service = 1-7 Points (depending on
plan selected); Wireless = 2-3 Points (depending on plan selected); Satellite TV = 2 Points; Home Security = 2 Points; Ontario Gas = 1 Point; Ontario Electricity = 1 Point; Quebec Gas = 2 Points (Large & Small
Business Customers Only); British Columbia Gas = 2 Points; Manitoba Gas = 2 Points; Your Business Assistant = 1 Point (following 45 days of enrollment).
Your Initial Customer Sources:
CUSTOMERS ARE VERY
IMPORTANT!!
STEP 2 Repeat Step 1
Your 2
nd
Presentation
STEP 3 Repeat Step 1 Again
Your 3
rd
Presentation
®
GOAL
1. Have prospects become representatives or customers from your presentations
2. Earn Executive Team Trainer (ETT) and Executive Team Leader (ETL) in your 1
st
30 days
ETT Monthly Team CABs*
2 QTT= $100
4 QTT= $500
6 QTT= $1,000
9 QTT= $1,500
12 QTT= $2,500
15 QTT= $3,000
ETT
QTT QTT
1
ETL
ETT ETT ETT
2
ETL Monthly Team CABs*
3 QTT= $200
5 QTT= $750
10 QTT= $1,500
15 QTT= $2,500
20 QTT= $3,000
25 QTT= $4,000
30 QTT= $5,000
35 QTT= $6,000
40 QTT= $7,000
To qualify as a Team
Trainer, a representative
must have a minimum
of 5 Points. One account
of the same service from
the representative’s
household can be used
to count toward TT
qualifcations. Refer to
ACN’s Compensation
Plan for details.
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LAUNCHING A NEW REP!

Things you will need.

1. Computer or Laptop and Air Card
2. Credit Card
3. SSN or EIN Number
4. Know the services you currently have
5. Have Copies of Phone Bills, Services to Redirect, Contracts
6. 2-3 hours of time
7. Video Phone


STEP 1 Launching

Use the Team RPM Launch sheet
You can download at:
http://www.globalwealthinstitute.net/Documents/LaunchDocs/Updated%20L
aunch%20Document_Can_2010.pdf
Register for the Team RPM Newsletter at www.globalwealthinstitute.net
Fill in all of the ''up-line" information
Determine your "Why"
Set Goal for ETT and ETL
Create your contact list
Schedule your PBR's (private business receptions)
Review how to Invite

STEP 2 Signing up your "first 3" top line representatives

Go to your WEBSITE
***If you have one already set up, if not go to Step 2A***
EXAMPLE: WWW.GINAWEBER.ACNREP.COM
Click on "Get Started"
Click on Canada
Read through Independent Representative Agreement and ACN's Policies
and Procedures, Click Yes and Submit
Choose Individual or Business
Enter all information. At the bottom of this page there is a box for your
sponsor ID. It should appear automatically. Click continue with address

You will receive your Representative ID number (Write this down)
Print this page and keep for your files

If you are a brand new rep and do NOT have your website set up, follow
these instructions in 2A.

STEP 2A Get .Access to Your Back Office. -Your back office/website is
worth 1 point (after 45 days) and the fee is $34.99 a month.
Go to www.myacn.acninc.com
Click on "First time login"
Enter Rep ID number
Create a password (Write down your password!)


STEP 3 Set Up Your Business Tools

Click on #2 "Business Assistant Sign Up"
Go to "Sign up Online" Purchase the Business Assistant monthly service
$34.99 per month. This is the most effective and efficient way to run your
business!
Enter Credit Card information
Enter your URL name _____________.acnrep.com
On bottom left hand corner, click on create and manage your website
Click on “Update personal information" (top right hand comer) and add your
contact information
Click on "Modify website: pick whatever template you want

Now watch the TT training video. Click on the link which states "New Team
Trainers start here in purple" Review the Team Trainer Success System
online! Print the materials and create your ACN Reference Binder.

This is your ACN back office. Be sure to review the entire site. To check on
your organization daily, click on: My Business, Downline Reporting,
Hierarchy. You will be able to see the status of all of your reps, services
ordered, points acquired and their contact information.

To sign into your back office every day, just go to www.myacn.acninc.com
and enter your Representative ID number and password.

The back office updates every 12 hours usually. When you order services,
it may take 24-48 hours for your points to show up. Now your website is set
up.


STEP 4 Get Qualified

You need 5 points to become a QTT (Qualified Team Trainer). 2 of those
points need to be "preferred points".

Congratulations! You have already earned 1 point by ordering the
Business Assistant! (After 45 Days)

Preferred Services Points are:

Digital Phone Service with The IRIS V Video Phone 2 pts
Satellite TV 2 pts
Bundled Local and Long Distance 2 pts
ADT Home Security 2 pts
Wireless - New accounts (individual or aircard) 2 pts
Energy - Gas and Electric 2 pts

We recommend ordering a IRIS V Video Phone and transferring two of the
other services for yourself or one of your customers. We want you to be a
QTT in 45 minutes!

STEP 5 24·Hour Game Plan

Your next goal is to reach the level of Executive Team Trainer. To qualify
as an ETT, you must be a QTT with at least 1 Qualified TT in 2 separate
legs (at any level). Once you reach ETT, you are eligible to earn Team
Customer Acquisition Bonuses of up to $3000 a month!

Make a list of all of the people you know. Introduce the business to as
many people as you know as Soon as possible. You may do this 4 ways:

1) One on one meetings.
2) Hosting home meetings, called PBR.'s (Private Business Receptions)
3) Attending larger scale BOM’s (Business Opportunity Meetings)
4) Electronically (out-of-state reps)
STEP 6 Register for Training

Attend and register for Local, Regional and International Training Events

Weekly Training

Tuesday night BOM (Business Opportunity Meeting)
7:30 - 8:30 p.m.

Friday night ETT and Above Training
6:30 - 9:30 p.m.

Saturday BOM and Training
10 a.m. - 11 a.m. Business Opportunity Meeting
11 a.m. - 1 p.m. Training

To check weekly locations for trainings go to:
http://globalwealthinstitute.net/schedule.html

Regional
Held every 4 to 6 weeks. Check with your upline for the next one.






International
Held 4 times per year. Sign up through your back office.

1. The24HourGamePlan
• Learnit
• Teachit
2. TheCorrectCustomerAcquisition&RetentionProcess
• Learnit
• Teachit
3. ACN’sCompensationPlan
• Learnit
• Teachit
4. SupportWeeklyPresentations&TrainingsinYourArea
• Attendandbringguests
• Teachotherstodothesame
5. Regional&InternationalEvents
• Attendandbringguests
• Teachotherstodothesame
6. UnderstandtheLawofLargeNumbers-
OnetoFiveExposuresaDay
• HandoutOpportunityDiscs
• SignupforAuto-Shipping
• Teachotherstodothesame
7. MonitoringYourBusiness
• Bean IndependentRepresentative
• UtilizeMyACNforRepresentatives
• PersonalCustomerList
• DownlineReporting
• DistributorWebsites
• Communication
• ProductInformation
• EventRegistration
• Teachotherstodothesame
8. PersonalGrowth
• ACNTraining
• Investinyourself
• Books
• CDs
9. HaveaWorkingPartner
• Encourageeachother
• Holdeachotheraccountable
• Havefun
10. ACN’sandYourLong-TermVision
• Understandit
• Committoit
• Getotherstocommittoit
TEN CORE
COMMI TMENTS
©ACN, Inc. 2006 10 CC 072106
©ACN 2010 CAProductOverview_PR_LO_W_062410
Please be sure to include the Team ID Number below.
Please call me if you have any questions.
®
One-Stop Home Services Solution
With the ACN Product Portfolio
Choose the services you need:
Check availability
and sign up at myacncanada.ca.
ACN’s Extensive
Product Portfolio
Offering you all the home
services you need, all in one
convenient location.
Digital Phone Service • Local & Long Distance • High Speed DSL • Wireless • Home Security • Energy • Satellite TV
Phone Service
Choose from:
Digital Phone Service
Get unlimited calling in Canada,
the U.S. and Puerto Rico. Plus, add
an ACN Video Phone and see the
person you’re talking to!
Local and Long Distance
Select the calling plan that meets
your needs and get the calling
features you want and expect!
Bundle with High Speed
Internet
Lightning-fast speeds, multiple
email accounts and no equipment
to purchase!
Wireless
Get
exceptional
coverage
with Canada’s
largest
network
through
TELUS
Mobility. Plus,
choose from a
wide selection
of handsets
and rate plans.
Satellite TV
More than
100 HD
channels and
customized
entertainment
packages
through
Bell TV.
Home Security
Choice of
monitoring
packages ofered
through our
partner Security
Choice, an ADT
authorized
company.
Energy
Power your world with ACN
Canada Energy through
Planet Energy. Depending
on where you live, you can
choose from electricity or
natural gas for your home or
business. ACN ofers you the
efciency and reliability you
want for your energy needs.
Available in Manitoba, Ontario,
Quebec and British Columbia.
Programs vary by province.
IRIS
video phone
V
seeing is believing.
Features and Benefits:
• See the person you’re talking to
• Enhanced video quality
• Project images to a larger screen
• Bonus: Digital Photo Frame
Video Phone Pricing:
$129.99 equipment charge
$32.99 monthly service charge
(two-year agreement required)
The road to life
can take us places
we never expected.
The ACN IRIS V Video Phone can help you get
there. Share all of life’s moments face-to-face.
Invite out-of-town
guests over to see
your new place.
Unwrap surprises
together.
Celebrate everyday
moments.
Admire a work
of art.
Never miss another
moment.
myacn.com • myacncanada.ca
Please be sure to include the Team ID Number below.
Please call me if you have any questions.
®
+
©ACN Inc. 2010 CA_ABBC_DPS_PR_LO_W_072710
Please be sure to include the Team ID Number below.
Please call me if you have any questions.
®
Digital Phone Service
Make unlimited calls anywhere in Canada, the U.S.
and Puerto Rico.
» Talk as much as you want and save on your bills.
» Plans starting at $32.99/month!
» Add a Video Phone for face-to-face communication.
» Featuring:
» See the person you’re talking to
» Send & receive Video Mail
» Project onto a larger screen
» Bonus Feature: Digital Photo Frame
Bundle with High Speed Internet
Add a High Speed Internet plan to your Digital
Phone Service:
» One bill to cover your communication needs.
» Talk and surf the web without interruptions.
» Speeds up to 6 Mbps.
» Free 4-port Wireless Modem
Special Pricing*
» $49.98/mo for the first three months
$69.99/mo thereafter
*Pricing available for Alberta and British Columbia
customers only. Service available in select areas.
Limitless Connections
With ACN Digital Phone Service
Build your ultimate communications package:
Check availability and
sign up at myacncanada.ca
Digital Phone Service • Local & Long Distance • High Speed DSL • Wireless • Home Security • Canada Energy • Satellite TV
ACN Digital
Phone Service
with Video Phone
Clear connections over your High
Speed Internet with unlimited
calling, signifcant savings over
traditional phone service and so
much more!
Take your communications further with
ACN Digital Phone Service Accessories!
Digitally
Enhanced
Cordless Phones
Video Phone
Links
Check out
the new
IRIS V Video
Phone
Alberta & British Columbia
Carrier ACN ACN Bell Bell Videotron Rogers Shaw TELUS
Province Quebec/
Ontario
Quebec/
Ontario
Quebec Ontario Quebec Ontario BC &
Alberta
BC &
Alberta
Plan Digital
Phone
Service
with
World
Plan
Digital
Phone
Service
with
World
Plan
BELL
Unlimited
International
"THE
WORLD" &
DSL
"BELL
Unlimited
International
""THE
WORLD""
& DSL"
Videotron
International
Premier
Rogers
Unlimited
International
"THE
WORLD" &
DSL
SHAW +
CA & US,
1,000 int'l
minutes
with DSL
TELUS
CA & US,
1,000 In-
ternational
Minutes
with DSL
Monthly Charge $32.99 $32.99 $41.95 $44.95 $27.95 $44.95 $55.00 $40.00
Features Included 11+ 11+ 10 10
Includes Internet No Yes Yes Yes No Yes Yes
Unlimited Calling Yes Yes Yes Yes No Yes No
LD Monthly
Charge
$17.00 $17.00 $29.95 $29.95 $6.00 $34.95 $20.00
Network Fee $5.95 $5.95 $5.95 $4.95
DSL/Dry loop or
Cable Internet
$37.00 $31.95 $31.95 $41.95 $34.19 $35.00 $30.00
$3.95 $3.95
TOTAL MRC: $49.99 $86.99 $123.75 $126.75 $75.90 $120.04 $90.00 $94.95
ACN World Plan Competitive Analysis
Plan
Availability
Video Phone
Seeing the Person You're Calling
Local/Long Distance Calling
Unlimited Local
Unlimited Long Distance
TELUS Footprint Only
ACN TELUS
Digital Phone Unlimited - Video Phone option
Canada and United States
TELUS Home Connection Pkg Call Int'l Plus
$60.00
Video Communication
$129.99
Priceless
Not Available
Canada & U S + 1000 Int'l Min
$32.99
9
Canada U S and Puerto Rico
9
Unlimited Long Distance
In-Network Calling
Basic Voice Mail
Included Features
Online Account Management
Listen to Voice Mail Online
E-mail Notification of Voice Mail
Regulatory Fees/Surcharges
Monthly Recurring Charges (MRC)
Service Provider
Monthly Recurring Charge
TOTAL COMBINED
Not Available
$35.95
$101.40
$37.00
$69.99
ACN 5.0Mbps without Phone Line
HIGH-SPEED INTERNET
Not Available
TELUS High Speed Enhanced 3.0Mbps
$5.45
16+
9
16+
$32.99 $65.45
9
9 Not Available
9 Limited
Canada & U.S. + 1000 Int'l Min
$0.00
Global
FREE Features
FREE Enhanced Services
9
Canada, U.S., and Puerto Rico
CC_CA_ALBC_061011
Plan
Availability
Video Phone
Seeing the Person You're Calling
Local/Long Distance Calling
Unlimited Local
Unlimited Long Distance
ACN Bell Canada
Digital Phone Unlimited - Video Phone option
Canada and United States
Unlimited Home Phone Choice
Bell Canada Footprint Only
Video Communication
$129.99
9
Canada, U.S., and Puerto Rico
Priceless
Not Available
9
$49.95
Canada and U.S.
$32.99
g
In-Network Calling
Basic Voice Mail
Included Features
Online Account Management
Listen to Voice Mail Online
E-mail Notification of Voice Mail
Regulatory Fees/Surcharges
Monthly Recurring Charges (MRC)
Service Provider
Monthly Recurring Charge
TOTAL COMBINED $69.99
ACN 5.0Mbps without Phone Line
Not Available
Bell Canada Total Performance DSL 5.0Mbps
$8.94
16+
9
5
HIGH-SPEED INTERNET
9 Not Available
9 Limited
$32.99 $58.89
$42.95
$101.84
$37.00
9
9 Not Available
$0.00
Global
FREE Features
FREE Enhanced Services
CC_CA_ONT_061110
Plan
Availability
Video Phone
Seeing the Person You're Calling
Local/Long Distance Calling
Unlimited Local
Unlimited Long Distance
9
$49.95
Canada and U.S.
$32.99
9
Canada, U.S., and Puerto Rico
ACN Bell Canada
Digital Phone Unlimited - Video Phone option
Canada and United States
Unlimited Home Phone Choice
Video Communication
$129.99
Priceless
Not Available
Bell Canada Footprint Only
g
In-Network Calling
Basic Voice Mail
Included Features
Online Account Management
Listen to Voice Mail Online
E-mail Notification of Voice Mail
Regulatory Fees/Surcharges
Monthly Recurring Charges (MRC)
Service Provider
Monthly Recurring Charge
TOTAL COMBINED
9 Not Available
$0.00
Global
FREE Features
FREE Enhanced Services
9
, ,
9 Not Available
9 Limited
9
5
HIGH-SPEED INTERNET
$32.99 $58.89
$39.95
$98.84
$37.00
$69.99
ACN 5.0Mbps without Phone Line
Not Available
Bell Canada Total Performance DSL 5.0Mbps
$8.94
16+
CC_CA_QUE_061110
Calculation & Payment of T-CABs for TCs, RDs and RVPs
TC, RDs and RVP T-CABs are paid according to the Bonus Program applicable to the country of the originating new Team Trainer.
T-CAB Frequently Asked Questions
How will the new calculations work?
The new calculations will be based upon the bonus amount applicable to the country of the newly qualifed Team Trainer.
Example: A TC recruits 50 new, international qualifed open-line TTs in October. The TC is eligible to receive TC open-line T-CABs for 50 reps.
Therefore the TC will receive a percentage of the total Bonus per country:
Number of QTT per
country
Percentage of Overall Threshold/amount per
country
Corresponding amount
in local currency
Converted amount
(to US$)
20 US 40% 50/12000 US$ 4800 $4,800.00
11 AU 22% 50/10000 AU$ 2200 $1,677.84
10 DE 20% 50/10000 DE € 2000 $2,560.26
3 CH 6% 50/15000 CHF 900 $730.05
3 DK 6% 50/4500 DKK 4500 $772.19
3 UK 6% 50/4500 £ 270 $510.52
Total=50 Total=50 $11,050.86
Conversion table (for illustration purposes only)
AUD = Australian Dollars .762654 GBP = G.B. Pounds 1.890824
CAD= Canadian Dollars .892092 NOK = Norwegian Kroner .160218
CHF = Switzerland Francs .811162 NZD = New Zealand Dollars .632099
DKK = Danish Krone .171598 SEK = Swedish Krona .138994
How can I see which country the New TT is from?
In Downline Reporting, all representatives refect their country of origin with their national fag beside their name. By using Downline
Reporting, managing T-CABs has never been easier.
Will I receive payments in different currencies?
Although the calculations are based upon the country of origin and therefore applicable currency, once a level of T-CAB is reached, the
payout will refect the currency of the country that the earning TC, RD or RVP resides in. Currency conversions are based on the monthly
exchange rate on the date of payout generation.
How can I see what T-CABs I have been paid?
As always, T-CABs can be viewed on the weekly CAB statements. There is a T-CAB calculation summary also available. Both of these can be
located by visiting MyACN for Representatives and going to the sections for CABs & Commissions or Downline Reporting.
What benefits does a TC, RD or RVP gain from this approach?
Because we are an international company which operates in a variety of diferent countries worldwide, ACN wants Independent Represen-
tatives to beneft from all bonus programs. By recruiting across borders, you can take advantage of opportunities in the bonus programs of
other ACN countries.
®
©ACN, Inc. 2010 TCABCalculation_Flyer_RP_070110
Monthly billings are reported two to three months in arrears.
©ACN 2010 CAENG_COMPPLAN_W_RP_070110
®
Canada Compensation Plan Overview
EFFECTI VE JULY 1, 2010
Team Trainer
(TT)
$499 + tax
Executive Team
Trainer (ETT)
Executive Team
Leader (ETL)
Team
Coordinator
(TC)
Regional
Director
(RD)
Regional Vice
President
(RVP)
Senior Vice
President (SVP)
5 Points
One account of the
same service from
the representative’s
household can be used
to count toward TT
qualifications.
A qualified TT
+
1 qualified TT in 2
separate legs
(at any level)
15 Points
+
1 ETT in
3 separate legs
(at any level)
200 Points in
3 separate legs
1 TC in
3 separate legs
(at any level)
1 TC in
4 separate legs
(at any level)
6 TCs or above in
6 separate legs
with at least
3 RD or RVP legs
(at any level)
Minimum Monthly
Downline Billings:
RD= $50,000
Minimum Monthly
Downline Billings:
RVP= $75,000
Minimum Monthly
Downline Billings:
SVP= $500,000
TC
TT TT TT
200 200 200
RD
TC
TC
TC
RVP
TC TC
TC
TC
SVP
RD
TC
RVP
RVP TC RD
TC
Q
U
A
L
I
F
I
C
A
T
I
O
N
S
STARTING
POSITION EARNED POSITIONS
CABs (Customer Acquisition Bonuses) are earned when TCs and above assist a newly sponsored TT in getting qualified within their first 30 days. There are no CABs for RDs. CABs will be paid 14 days following the new TT’s start date
once they qualify. A representative’s start date is determined by the date of payment of their TT application fee or the date their first customer is entered. In order to receive CABs, TCs and above must maintain the minimum number
of personal customers to be qualified as a Team Trainer. Please see the bonus document on MyACN for promotional adjustments to the Compensation Plan.
Customer Acquisition Bonus Schedule
TC RVP SVP
Open Line = $50
1st generation = $20
Open Line = $30
1st generation = $15
Open Line = $30
1st generation = $15
ETL
ETT
ETT
ETT
ETT
QTT QTT
QTT
Customer Point System
Preferred Customers Other
Bundled Local and Long Distance Customer = 2 Points Long Distance = 1 Point
Digital Phone Service with Video Phone (Includes Primary Account for Family Plans) =
2 Points
IRIS V Video Phone Customers count as 3 Points each 60 days after the enter date
Digital Phone Service with ATA* = 1 Point
Wireless
1
- new accounts (individual or air card) = 2 Points
(includes Primary Line for Family Plans)
Digital Phone Service Family Plan = 1 Point per line
(limit 4 lines per primary account)
ADT Home Security
1
= 2 Points Wireless Family Plan
1
(2-3 lines) = 1 additional Point
Satellite TV
1
- Bell TV = 2 Points DSL = 1 Point
Ontario Gas
1
= 1 Point New Dial-Up Internet = Commission Only
Ontario Electricity
1
= 1 Point
ACN Your Business Assistant = 1 Point
(following 45 days of enrollment)
Quebec Gas
1
= 2 Point (Small and Large Business Customers Only)
British Columbia Gas
1
=
2 Points
Manitoba Gas
1
=
2 Points
1
These customers will only count toward qualifications for the term of their contract agreement.
* Limit of 2 Digital Phone Service Accounts with an ATA from the same credit card, name, or household towards qualifications. Any additional accounts will not count towards qualifications but commissions will be paid on these accounts.
Any Digital Phone Service, ACN Wireless , Satellite TV or ADT Home Security Customer that cancels in 90 days will be immediately purged regardless of the reason for cancelling and will result in automatic reversal of all bonuses, CABs and
T-CABs.
NORTH AMERICA • EUROPE • ASIA PACIFIC
www.acncanada.ca
*See Personal Commissions schedule below. **Local service and Energy service are 50% commissionable. All other services are 100% commissionable. ***RD commissions are not paid to RVP
or SVP positions. Note: RDs, RVPs and SVPs must maintain minimum Team Trainer qualifications to qualify for commissions.
COMMISSIONS BY SERVICE
Levels
Communication
Services**
IRIS V

Video
Phone
ACN Energy
for Large
Businesses
QUALIFICATIONS FOR EACH COMMISSION LEVEL
Customer Points
Personal* 1-10 % 1-10 % 1 % 1
1
2
¼ %
¼ %
¼ %
¼ %
½ %
¼ %
10
10
3
4
¼ %
½ %
1/2 %
1 %
¼ %
¼ %
20
20
5
6
7
3 %
5 %
8%
5 %
7 %
10 %
------
------
------
40
40
40
Open Line RD*** 1 % 1 % ¼ %
A RD earns commissions on all customers below 7th level to an
unlimited number of levels to the next RD’s 7th level.
Open Line RVP
1st Generation RVP
2nd Generation RVP
1 ½ %
1 %
½ %
3 %
2 %
1 %
½ %
¼ %
------
A RVP earns commissions on all customers below 7th level to an
unlimited number of levels to the next RVP’s 7th level.
Open Line SVP
1st Generation SVP
2 %
1 %
3 %
2 %
¼ %
------
A SVP earns commissions on all customers below 7th level to an
unlimited number of levels to the next SVP’s 7th level.
PERSONAL COMMISSIONS
Billing Volume* Commission**
$0 to $1,999 1 %
$2,000 to $2,999 2 %
$3,000 to $3,999 3 %
$4,000 to $4,999 4 %
$5,000 to $5,999 5 %
$6,000 to $6,999 6 %
$7,000 to $7,999 7 %
$8,000 to $8,999 8 %
$9,000 to $9,999 9 %
$10,000 + 10 %
®
©ACN 2010 CAENG_COMPPLAN_W_RP_070110
Commissions are calculated based on fully commissionable,
actual monthly billings excluding Wireless and Home
Security. Commissionable Revenue for Wireless and Home
Security customers is a fixed amount based on the plan.
The average ACN Canada active Independent Representative in 2008 earned over $500. Active Independent Representatives are those that earned money and
acquired at least one new customer during the year. ACN Canada Independent Representatives are prohibited from making any claims of earnings other than the
amounts provided above. Subject to ACN terms & conditions and policies & procedures of the Independent Representative Agreement.
Local Service and
Energy Service
are 50%
commissionable
WIRELESS COMMISSION BILLING PER MONTH
(paid over contract term*)
One Line or Air Card - $40
2 Line Family Plan - $60
3 Line Family Plan - $70
HOME SECURITY COMMISSION BILLING PER MONTH
(paid over contract term*)
$40
* Billing from ACN Energy for Large Business Customers does not
count toward personal billing volume.
**Upline commissions are half the standard commissions if the
personal customer volume exceeds $3,000
Note: ACN reserves the right to adjust the commission schedule for individual
accounts such as business and affinity programs where required.
*Unless a customer cancels pror to the end of the term.
SATELLITE TV COMMISSION BILLING PER MONTH
(paid over contract term*)
$35
©ACN 2010_CAEN_ CompPlanDesc_RP_W_7.1.10
The ACN Opportunity is designed to help you build a business that produces immediate as
well as long-term income. Understanding ACN’s Compensation Plan is important to your
success, as it is one of ACN’s greatest strengths. The Compensation Plan is best
understood using this document in conjunction with ACN’s Compensation Plan Overview.
Positions and Qualifications
Representatives Start at the Team Trainer (TT) position.
There are six earned positions:
x Executive Team Trainer (ETT)
x Executive Team Leader (ETL)
x Team Coordinator (TC)
x Regional Director (RD)
x Regional Vice President (RVP)
x Senior Vice President (SVP)
ACN’s Compensation Plan offers a simple but powerful incentive for you to work your way into the earned
positions – the higher you go, the more income you can earn.
Customer Point System
ACN utilizes a Customer Point System in regards to representative qualifications:
Preferred Customers –
Bundled Local and Long Distance Customer = 2 Points
Digital Phone Service with Video Phone = 2 Points
IRIS V ¯ Video Phone Customers count as 3 Points each 60 days after the enter date.
Wireless
1
– New accounts (individual or air card) = 2 Points
Home Security Customer
1
= 2 Points
Satellite TV
1
= 2 Points
Ontario Gas
1
= 1 Point
Ontario Electricity
1
= 1 Point
Quebec Gas
1
= 2 Points (Large and Small business customers only)
British Columbia Gas
1
= 2 Points
Manitoba Gas
1
= 2 Points
Other
Long Distance = 1 Point
Digital Phone Service with ATA = 1 Point
DSL = 1 Point
New Dial-Up Internet – commission only
Digital Phone Service Family Plan = 1 Point per line (limit 4 lines per primary account)
Wireless Family Plan
1
(2-3 lines) = 1 additional Point
Your Business Assistant = 1 Point (following 45 days of enrollment)
1
These customers will only count toward qualifications for the term of their contract agreement.
Team Trainer (TT) Qualifications
All ACN representatives MUST acquire customers in order to qualify for their positions. To qualify for their
position, Team Trainers must acquire and maintain at least 5 Points. One account of the same service from the
same household can be used to count toward TT qualifications.
Qualifications of Earned Positions
Executive Team Trainer –
o You must be a qualified Team Trainer with a minimum of 5 Points AND
o Have 1 qualified TT in 2 separate legs (at any level)
Qualified ETTs must maintain minimum TT qualifications.
UNDERSTANDING THE ACN COMPENSATION PLAN -
Canada
©ACN 2010_CAEN_ CompPlanDesc_RP_W_7.1.10
Set a goal to reach ETT within your first 30 days
Executive Team Leader –
o You must have a minimum of 15 Points AND
o Have 1 Executive Team Trainer in 3 separate legs (at any level)
Qualified ETLs must maintain minimum TT qualifications
Set a goal to reach ETL within your first 90 days.
Team Coordinator –
You must have three separately sponsored organizations, or “legs,” and each must
contain at least 200 Points.
For example, if you sponsored one person directly and they acquired 200 Points all
by themselves, that leg would count toward Team Coordinator qualifications. If you
sponsored another person and they recruited nine people within their organization
and each of those 10 people acquired 20 Points, that also equals 200 Points.
Set a goal to achieve this position within your first 120 days.
Regional Director –
You must have at least 1 person achieve the position of Team Coordinator anywhere in
each of 3 separate legs at any level. and have a minimum of $50,000 in monthly billings
of ACN’s services in your total downline organization.*
* Monthly billings are reported two to three months in arrears.
Set a goal to achieve this position within your first 6 months.
Regional Vice President –
You must have at least one person achieve the position of Team Coordinator
anywhere in each of four separate legs of your organization and have a minimum of
$75,000 in monthly billings of ACN’s services in your total downline organization.*
* Monthly billings are reported two to three months in arrears.
Set a goal to achieve this position within one year.
Senior Vice President –
You must have six Team Coordinators or above in each of six separate legs,
with at least three of these six legs containing an RD or RVP and
have a minimum of $500,000 in monthly billings of ACN’s services in your
total downline organization*
* Monthly billings are reported two to three months in arrears.
ACN’s Compensation
ACN representatives can earn money in two ways:
©ACN 2010_CAEN_ CompPlanDesc_RP_W_7.1.10
1. Monthly commissions based on their customers’ usage of our services
2. Weekly Customer Acquisition Bonuses (CABs)
Over time, the majority of your compensation will come from the residual income created from all of the
customers’ monthly billings on all of the levels of your organization.
The bottom line in building your ACN business is that you’re acquiring customers and sponsoring
“customer-getters” in order to build a residual income for yourself.
Monthly Commissions
As you begin to acquire personal customers, you can qualify to earn between 1% and 10% of their monthly bills
for as long as they continue to use ACN’s services. How much you earn is based on the total amount of
monthly commissionable revenue* of all of your personal customers combined. Whenever you reach a new
billing level, ACN pays you the increase on your entire personal customer base. As your business grows
and your total monthly billing volume increases, you earn more. When all of your customers combined total
$10,000 or more in monthly commission billings, you can earn 10%.
*Commission billing may vary based on product type. Billing from ACN Energy for Large Business Customers does not count
toward personal billing volume. Local service and Energy service are 50% commissionable. Refer to the Compensation
Plan overview for complete details. Excludes taxes and surcharges.
Commission billing for wireless customers,
home security and satellite TV customers is a
fixed amount based on plan.
Representatives will receive a percentage
of these amounts each month depending
on where they fall in the compensation
plan. For example, if you have 100
representatives on your 7th level, and each
has 4 single line wireless customers, you
would receive $1,280 in monthly
commissions off those customers.
For Example:
100 reps x 4 single line wireless customers x $40 commissionable revenue x 8% = $1,280
Override Commissions
You can also earn over-riding commissions on the customers of ALL of the representatives in your
organization. On the representatives you personally sponsor – the first “level” or “generation” below you – ACN
pays you 1/4% of the total monthly billings of all of the communication services customers they acquire. You
can also earn 1/4% over-riding residual income on level two…up to ½% on level three… up to 1% on level
four…up to 5% on level five…up to 7% on level six…and up to 10% on level seven by meeting the
qualifications detailed in ACN’s Compensation Plan. See the Commissions by Service table on the
Compensation Plan Overview for more details.
*Overriding Commissions vary based on product type. Local service and Energy service are 50% commissionable. Refer to
the Compensation Plan overview for complete details.
ACN does not set monthly quotas. All you have to do is maintain qualification and you’ll continue to
receive monthly commissions for the life of the customers, as long as you are an active Independent
Representative.
©ACN 2010_CAEN_ CompPlanDesc_RP_W_7.1.10
Seventh Level Qualifications
ACN representatives can qualify to receive over-riding commissions on and throughout their seventh level by
acquiring and maintaining 40 Personal Customer Points. Once you meet and maintain the minimum
requirement, you’re fully qualified through seven levels of the Compensation Plan.
Set a goal to acquire 50 Personal Customer Points as quickly as possible. Don’t make the minimums
your maximums and have just 40 Customer Points. You – and EVERY representative in your
organization – should always be adding new customers. That’s where the growth occurs.
Customer Acquisition Bonuses (CABs)
Customer Acquisition Bonuses are only paid when new representatives meet their minimum customer
acquisition requirements. Only qualified Team Coordinators and higher are eligible to earn CABs.
CABs are released when your newly sponsored Team Trainer becomes qualified within 30 days of their start
date. In order to count for qualifications, all new customers must show a “complete” status on the
representative’s Personal Customer List. A customer will show a “complete” status when all the necessary
information has been received and processed by ACN.
A representative’s start date is determined by either the date of
payment of their TT application fee or the date their first
customer is entered. CABs and bonuses will be paid 14 days
following the new TT’s start day once they qualify.
Bonuses are paid only when new representatives get qualified. If they don’t meet their customer
qualifications, you will not receive a bonus. CABs are paid based on the position the sponsoring
representative holds on the new Team Trainer’s start date or when payment is received.
Two types of Customer Acquisition Bonuses:
x Open Line CABs are bonuses you earn when representatives in your downline – who have not yet
reached your earned position – help their newly sponsored representatives meet their customer
qualifications.
x Generational CABs are bonuses that you earn when representatives in your organization – who
have reached the same earned position as you – help their newly sponsored representatives meet
their customer qualifications.
No bonuses are earned for sponsoring new representatives. Bonuses are only earned when new
representatives become qualified by acquiring the minimum number of personal customers necessary
within 30 days.
Open Line CABs
When the representatives in your downline organization –
who have not yet reached your earned position – recruit new
Team Trainers of their own and those new Team Trainers
acquire their customers and become qualified within 30 days,
you’re eligible to receive an Open Line Customer Acquisition
Bonus.
Remember, in order to qualify, a
new Team Trainer must have 5
Points
Regardless of where the newly
qualified Team Trainer falls in your
organization – as long as there is
no one between you and that new
Team Trainer who has earned the
same position as you – you receive
all of the Open Line CABs.
©ACN 2010_CAEN_ CompPlanDesc_RP_W_7.1.10
For Example: If you are a TC and a TT anywhere in your downline organization, down to the next TC, directly
sponsors a new TT of their own who acquires their qualifying customers
within the required time, you earn the $50 Open Line TC CAB.
Generational CABs
Generational Customer Acquisition Bonuses are paid when people in your organization start earning the same
position as you. Every time a new Team Trainer becomes qualified within 30 days, ACN pays out a Customer
Acquisition Bonus. How much of that CAB you could receive depends on your earned position and the earned
position held by the other representatives between you and the newly qualified Team Trainer who acquired his
or her qualifying customers.
For Example: If you are a TC, and you sponsor a new TT in your downline who also gets to the TC position,
they will earn a $50 CAB on the new TTs in their TC open line who become qualified – and you will earn a $20
Generational CAB.
Say…

This is a global telecom opportunity and not only do we provide the following services,
but we have partnered with the major telecommunication companies in the world!


¾ Local and Long distance (Bell Canada)
¾ Wireless Services (we have partnered with all major cell phone carriers
TELUS)
¾ Internet
¾ Satellite TV
¾ Energy (Gas and Electric)
¾ Home Security (ADT, largest home security company in N. America)
¾ Digital Phone Service with "the state of the art" Video Phone only available
from ACN
¾ We also did the same thing in 16 other European countries, Canada,
Australia, New Zealand and Puerto Rico.


Show and talk about the phone!

It has 21 features in all (call waiting, call forwarding, voicemail, 3
way calling, caller ID etc. etc.)
It's got a 7 inch LED Video screen with built in light sensor
It is operated by High Speed Internet-just plug the Ethernet
cable into the back of your router and connect to the phone! It
takes 5 minutes!
It has Video Messaging -leave a video message!
It's a digital picture frame (those alone cost $100+)
It can hook up to the big screen TV
It can operate all the cordless phones in your house by plugging
the cordless phone base unit into the Video Phone

$32.99 a month unlimited local and long distance in US, Canada,
Puerto Rico and Hawaii
Phone costs only $129.99


Now, guess how many customers (services) you need to acquire in a lifetime? 
1. MyACN for
Representatives
Everything you need to
manage your business
is available online, 24
hours a day, seven days
a week, on MyACN for
Representatives, a
private portal exclusively
for ACN Independent
Representatives.
• Access your free,
personal Communication Center which houses:
- All the latest ACN news
- Your Personal Customer List (PCL), which is one of the
most important tools for managing your business
- And more!
• Utilize ACN Training and webinars
• Access and print Business Documents
• Register for events, and view a summary of those in your downline
who’ve registered
• Subscribe to Your Business Assistant, Auto-Shipping and all of
ACN’s outstanding tools. You be the messenger...let ACN be the
message!
• Check product details and rates
• See the latest list of ACN top producers
• Visit the ACN Success Store and purchase all the tools needed for
your business
• Visit the ACN Bookstore to listen and read your way to success
2. ACN‘s 2010 Opportunity Disc Featuring Donald J. Trump
This disc showcases ACN’s latest opportunity, company and product
information – along with an endorsement from multi-billionaire and
entrepreneur Donald J. Trump, new success stories and so
much more. The CD/DVD Dual Disc allows you to play
one side as a multimedia DVD in your DVD player or the
DVD drive of your computer, while the other side
functions as an audio CD in your stereo.
Contents Include:
• ACN Opportunity Video and Audio – Featuring
Donald J. Trump and footage from The Celebrity
Apprentice
• New Success Stories from ACN top-producing
representatives
• New ACN IRIS V Video Phone Commercial
• ACN Business Opportunity Presentation –
Delivered by ACN Vice President and Co-Founder Tony Cupisz
• Commitment to Integrity – A message from ACN’s legal team
• New Company Tour Video – Exclusive behind-the-scenes
look at ACN
• New Addition – Experience the Excitement of ACN’s Events
• ACN on The Celebrity Apprentice
ACN Tools for Success
At ACN, we’ve got you covered with all the tools you need to succeed.
Five powerful tools – limitless possibilities. It’s all right here!
3. Success from
Home Magazine
Featuring ACN
Your prospects don’t
have to take your word
on the superiority of
the ACN Opportunity.
Let this outstanding
third party validation
tool do the talking for
you!
In this brand-new
edition, ACN will be
showcased for the
ffth time, with more than 80 percent of its content
dedicated to ACN. Hands down – it’s the best tool
to have on hand to instantly pique the interest of your
prospects and immediately show them all that ACN
has to ofer:
• Success stories from ACN’s top leaders
• Latest product information, including ACN’s
carrier logos and the IRIS V Video Phone
• Exclusive company and Co-Founder articles
• Validation of the direct-selling industry from
best-selling authors and advisors
• And more!
For the frst time, the magazine includes a special
foldout insert with ACN’s timeline since its founding
in 1993 on one side, and a photo of the ACN World
Headquarters in Concord, NC, on the other side. This
special look into ACN’s history can only be found here!
4. Auto-Shipping
Ensure your success month after
month by receiving the latest version
of ACN’s Opportunity Disc and Success
from Home magazine delivered right
to your door!

You’ll enjoy savings of
the regular price, be
frst to receive the latest
edition, plus with the
convenience of Auto-Shipping you’ll never
again have to reorder ACN’s most powerful
piquing interest tools. Log onto MyACN for
Representatives to sign up or make changes
to your existing order.



t

Y
o
u
r

B
u
s
i
n
e
s
s

A
s
s
i
s
t
a
n
t
Speed up your road
to success with Your
Business Assistant, a
package including 8 great
tools to help you build an
effective business.
Providing shortcuts to building your Web-presence
1. Web space, so you can have a personalized representative website. The site does the work for
you by tracking leads. It even sends fve follow-up emails after someone visits your site!
2. Email Account powered by Google.
3. Video Email: With exclusive video rights, you can share ACN’s Opportunity through a variety of
videos. You can also view a tracking report flled with details about leads, including how much of
the video they watched!
Tools to help you stay on course
4. Track your growth with ACN’s downline reporting system. View your organization and
generate reports.
5. Drive your team with conference calls with ACN’s Conference Calling Service.
6. Be Alert with ACN’s Rep Alert system. It notifes you when events occur within your organization.
Make the most of the journey with personal development tools
7. ACN’s All Access Pass: Your VIP Pass to everything ACN. The best of the best in training, leadership
and motivation…delivered to your door every month, with a second disc featuring the SUCCESS
audio series.
8. Subscription to SUCCESS Magazine, this monthly tool brings you ideas and strategies from industry
leaders for being successful in your personal and professional life.
Speed up your road to success with ACN’s Your Business Assistant, for a
low subscription-based price, just $29.99 (U.S.), $32.99 (Canada).

Sign up for Your Business Assistant by clicking on the Tools
tab of MyACN for Representatives.
©ACN, Inc. 2010 Tools_070210
Printed in the U.S.A.
5.
Now is the time.
You’ve found the
place.
®
Your life...
starts here.
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3
0
1. The 24 Hour Game Plan
· |o..r |t
· ¯o.c| |t
2. Customer Acquisition
· |o..r |t
· ¯o.c| |t
3. ACN’s Compensation Plan
· |o..r |t
· ¯o.c| |t
4. Support Weekly Presentations &
Trainings in Your Area
· /ttorJ .rJ b.|rc cuosts
· ¯o.c| ct|o.s tc Jc t|o s.no
5. Regional & International Events
· /ttorJ .rJ b.|rc cuosts
· ¯o.c| ct|o.s tc Jc t|o s.no
6. Understand the Law of Large
Numbers - One to Five Exposures
a Day
· |.rJ cut Oppc.tur|tv ||scs °
Success from Home magazines
· S|cr up |c. /utcS||pp|rc
· ¯o.c| ct|o.s tc Jc t|o s.no
7. Monitoring Your Business
· |t|||.o Vv/´| |c. |op.osort.t|vos
· |o.scr.| ´ustcno. ||st
· +cu. bus|ross /ss|st.rt .|t|
Downline Reporting and
Distributor Websites
· ´cnnur|c.t|cr
· |.cJuct |r|c.n.t|cr
· |vort |oc|st..t|cr
· ¯o.c| ct|o.s tc Jc t|o s.no
8. Personal Growth
· /´| ¯..|r|rc
· |rvost |r vcu.so||
· bccks
· ´|s
9. Have a Working Partner
· |rccu..co o.c| ct|o.
· |c|J o.c| ct|o. .cccurt.b|o
· |.vo |ur
10. ACN’s and Your Long-Term Vision
· |rJo.st.rJ |t
· ´cnn|t tc |t
· ´ot ct|o.s tc ccnn|t tc |t
t en
cor e
commi t ment s
10
1
©ACN 2010CAEN_Policies &Procedures_RD_W_061610
®
Policies
and Procedures
Canada 2010
2
©ACN 2010CAEN_Policies &Procedures_RD_W_061610
ACN Policies and Procedures governing Independent Representatives
in Canada are outlined below. Take time to read the entire document
to fully understand the Policies and Procedures. These Policies and
Procedures are incorporated by reference in the ACN Independent
Representative Agreement (“Agreement”). In the case of any confict
between these Policies and Procedures and the Agreement, the Agree-
ment shall prevail.
ACN Statement of Operating Philosophy
The Founders of ACN Canada (ACN) believe in leadership by example
rather than management by directive. ACN’s leadership has demon-
strated a high degree of integrity and success at both sales and cor-
porate levels. As such, they are committed to the following principles
and standards as an expansion of their creed. For purposes of these
Policies and Procedures, ACN Canada, its parents, subsidiaries and
afliates shall be referred to as “ACN.”
Commitment to Excellence
ACN believes that Independent Representatives should be able to
expect long term income from their eforts. To this end, ACN will
continue to strive for excellence in the following ways:
• By maintaining the highest degree of integrity at every level of the
company;
• By ofering the highest quality services and products at competitive
prices;
• By providing prompt, courteous service from a dynamic support
team at ACN’s ofces worldwide;
• By processing all orders in a prompt and efcient manner;
The ACN corporate management team is committed to supporting its
customers and Independent Representatives, to giving them quality
service, and to calculating and mailing reports and commission pay-
ments in a timely manner. ACN has set these goals to give each Inde-
pendent Representative the best opportunity to develop a successful
business. ACN will not exclude anyone from this great opportunity
based on race, age, sex, national origin, religion, disability or any
other similar grounds prescribed or otherwise prohibited by law.
I. Independent Representative Rights and Obligations
A. Ethics
ACN conducts business in an ethical and credible manner and
requires its representatives to deal ethically with their customers,
with each other and with the company. ACN permits no unethical or
illegal activity and will intercede when such behavior may exist. ACN
reserves the right to use its best judgment in deciding whether cer-
tain representative activities are unethical. Furthermore, ACN may use
its own discretion in determining the appropriate course of action. If
ACN determines that unethical activities may exist, then it reserves
the right to suspend or terminate the Independent Representative
status, including but not limited to all commissions and payments of
any kind. Under no circumstances would an Independent Representa-
tive who is terminated for unethical or illegal activity be entitled to a
refund of their original application fee, net of applicable taxes, nor are
they entitled to sell or transfer their position.
EXAMPLES OF UNETHICAL OR ILLEGAL ACTIVITY INCLUDE, BUT ARE
NOT LIMITED TO:
1. Forging a signature on any document. This includes electronic
signatures on any ACN customer portal, as well as on online
representative agreements.
2. Making false or misleading representations of any kind including,
but not limited to, misrepresentations about ACN services or the
ACN Compensation Plan.
3. Depositing checks made payable to ACN into personal accounts
instead of immediately forwarding them to ACN.
4. Cross-line recruiting: An ACN Independent Representative may
not solicit an individual or entity that has been previously
sponsored by another Independent Representative or that is
considering joining ACN and being sponsored by another
Independent Representative. For example, potential representa
tives sent to an Opportunity Presentation by another active
representative cannot be recruited. During the term of their
agreement and for a period of one (1) year after their Agreement
has expired or terminated, ACN Independent Representatives are
further prohibited from directly or indirectly soliciting an existing
or pending Independent Representative into a sales organization
in which he/she is not currently a member.
ACN Independent Representatives may not solicit an ACN
Independent Representative, whether active, inactive, individual
or an entity, to participate in a network marketing program
ofered by any other company, regardless of whether or not such
network marketing company ofers telecommunications services
or other services competitive to those ofered by ACN. During the
term of their agreement and for a period of 1 year after, ACN
Independent Representatives are further prohibited from directly
or indirectly soliciting an existing or pending Independent
Representative into a sales organization in which he/she is not
currently a member.
5. Spreading false or misleading remarks or rumors with malicious
intent that may disparage ACN, ACN employees, or another ACN
Independent Representative.
6. Any unauthorized use of ACN’s name, trademarks or copyrighted
material (i.e. reproducing ACN’s forms, business cards, etc.).
7. Violation of any federal, provincial or local laws or regulations.
8. Stacking is strictly prohibited. Customer stacking is when you
acquire customers and place them under a downline Independent
Representative other than yourself.
9. ACN Representatives are prohibited from calling ACN and repre
senting themselves as a customer for any products other than their
own
10. A representative’s upline or sponsor should not complete any
agreement or purchase any ACN tools on behalf of the representa
tive.
B. Acquiring Customers and ACN's Anti-Slamming Policy
Slamming is defned as any practice that changes a customer’s
telecommunications service without the customer’s knowledge or
consent.Slamming can also occur when someone other than the
customer who is listed on the Letter of Authorization (LOA) signs
the form. Therefore, ACN requires that every LOA include an original
customer signature.
ACN POLICIES AND PROCEDURES
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To protect you and your organization from the efects of slamming,
ACN strongly recommends that you implement ACN’s anti-slamming
policy throughout your personal business and that of your entire
organization. As an ACN representative, you have made a commit-
ment to understand and abide by this policy in full.
The actions of the telecommunications industry, including long
distance carriers and local exchange carriers, are all heavily regulated
by agencies whose sole responsibility is to safeguard the interests of
consumers. These regulatory agencies and the industry have made
it clear that they do not condone slamming. Slamming afects the
opportunity for all representatives, not just those who slam custom-
ers and therefore clearly illustrates why ACN HAS ADOPTED A ZERO
TOLERANCE POLICY TOWARD SLAMMING.
An ACN Independent Representative is encouraged to act quickly
and respond within the required timeframe to any request we may
make and this situation should be their number one priority until it
is resolved. If an ACN Independent Representative receives a letter
notifying them that a slam investigation is currently underway for
one of their customers, ACN will give details of the customer allega-
tion, and which service is being disputed, plus guidance about where
to address questions or concerns. It is essential that the representa-
tive and the customer review where the misunderstanding was and
detail all information within the “Investigation Report,” included in
the investigation letter. If the customer agrees to the information
included in the investigation report, the customer’s signature must be
notarized by a notary public in all provinces except Quebec,where the
signature must be commissioned by a commissioner of oath. ACN will
then respond within fve business days once the investigation report
is returned, with a decision regarding the investigation. If any ACN
Independent Representative has been engaged in the slamming of a
customer, the following penalties will be assessed:
• The Independent Representative’s position will be permanently
terminated and all Customer Acquisition Bonuses (CABs), Team
CABs, commissions and payouts of any kind will be permanently
forfeited.
• If the "slammed" account was used for qualifcations for CABs,
Team CABs or any other bonus, then such bonus will be reversed.
This reversal will also apply to any corresponding payouts as well.
• Any Independent Representative engaged in slamming will be
required to reimburse ACN for any fnes or charges assessed
against it. In addition, an administrative fee in accordance with
expenses incurred by ACN will be charged to the Independent
Representative.
ACN Independent Representatives are prohibited from third party
solicitation by telemarketing, direct mail, sweepstakes, contests
and drawings. ACN only authorizes sales by means of direct,
personal solicitation of customers.
Independent Representatives can avoid slamming by utilizing the
following procedures:
• Verify information against each new customer’s actual bill for each
Letter of Authorization (LOA). This will help you to confrm that the
customer’s information on the LOA matches the information on
the customer’s telephone bill.
• Verify that the person signing the LOA is the person with authority
to act on behalf of the company or the person whose name
appears on the telephone bill. It is essential that the person
signing the LOA has authority to change telecommunication
providers.
• NEVER sign someone else’s name on any document.
Representatives are strictly prohibited from signing an LOA for a
customer even if the customer has provided their verbal consent.
To avoid instances of slamming, ACN may examine each LOA before
it is entered into the system. Any form that contains any invalid infor-
mation (i.e., phone number), is incomplete, facially invalid or with an
apparently invalid, omitted or forged signature, will not be processed.
Representatives are prohibited from entering the name or Team ID
Number of another Independent Representative, which is considered
customer stacking, or signing LOAs in the name of another representa-
tive. In addition, representatives are prohibited from completing an
order (LOA, online, etc.) on behalf of their customers. All customer
orders must be completed by the customers. Representatives are
responsible for the validity of the orders of all customers that appear on
their Personal Customer List. Therefore, representatives are encouraged
to routinely review their customer lists to ensure that only customers
that they have personally enrolled are appearing on the customer list.
If a representative fnds that a customer appears on their customer list
that they have not personally enrolled, they must contact Representa-
tive Services immediately.
ACN will vigorously enforce its zero tolerance policy against slamming
and other egregious violations of ACN’s Policies and Procedures, or any
applicable laws or regulations. If any Independent Representative is
discovered to have forged a customer’s or another representative’s sig-
nature, the ofending Independent Representative will be terminated
immediately. This policy will apply in the frst instance of any forgery or
egregious violation.
In addition, if in ACN’s sole discretion, ACN determines that an Inde-
pendent Representative is involved in submitting improper orders
(other than forgeries or other egregious violations), ACN will issue a
warning to the Independent Representative and require the Indepen-
dent Representative to report back detailing the remedial actions he/
she took to correct the problem. ACN will review each matter and will
determine what disciplinary action is warranted, up to and including
termination of the Independent Representative.
C. Oferings/Terms of Service
ACN and its carrier/supplier/service provider(s) have the sole right
to accept or reject orders for products and services, to establish and
change without notice, the prices of such products and services as well
as to establish the terms and conditions of their ofering. ACN and its
carrier/supplier/service provider(s) may also discontinue ofering or
selling any product or service, without liability or obligation to ACN or
its Independent Representatives. Independent Representatives may
only ofer and sell services and products in accordance with rates,
terms and conditions established by ACN, any regulatory agency or its
carrier/supplier/service provider(s). All sales representations and activi-
ties must be in full compliance with all applicable laws and regulations.
Independent Representatives may only use those means of marketing
and selling of services and products that are solely acceptable to ACN
and its carrier/supplier/service provider(s).
D. Co-Mingling of Funds
Independent Representatives must make their application fees, plus
applicable taxes, payable to ACN only. No Independent Representa-
tive shall accept funds for applications and co-mingle them with per-
sonal or association accounts. ACN may terminate any Independent
Representative discovered co-mingling funds or operating a bank
account in the name of ACN or any other similar name.
E. Personal Usage/Purchases
An Independent Representative is not required to subscribe to or
purchase any product or service marketed by ACN. Advancement
to higher levels in the ACN Compensation Plan is based upon the
acquisition of customers. However, if an Independent Representative
chooses to purchase any products or services ofered by ACN, he/she
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will be responsible for all billing when due. If an Independent Repre-
sentative is late in paying any bill, for services or products provided
by ACN or a company with which ACN contracts, ACN may deduct
amounts owed from future CAB or commission payments. ACN
reserves the right to terminate an Independent Representative who is
repeatedly late in the payment of any service or product.
F. Unauthorized Contact
Under no circumstances, is an Independent Representative permitted
to directly contact any carrier/supplier/service provider(s) with whom
ACN contracts, unless it is in specifc relation to a personal account
they may currently have with said provider.
In the event that your customer is experiencing difculties with a
specifc provider, please inform your customer to directly contact ACN
or the appropriate service provider to resolve the matter.
G. Territorial Rights/Conducting Business Across Borders
Team Trainers can market services and products and sponsor new
Independent Representatives in any country where ACN conducts
business, without exclusivity. Team Trainers may only promote ACN in
countries where ACN currently operates.
Independent Representatives conducting business in foreign coun-
tries must adhere to the ACN Policies and Procedures governing
activities in that country. Furthermore, compensation will be based
on the Compensation Plan of that specifc country and will be subject
to conversion to Canadian currency.
Independent Representatives are responsible for knowing and
adhering to all laws and accepted business practices in the countries
in which they choose to market. This includes, but is not limited to
Customs and Immigration Laws, privacy laws, telecommunication
laws, and accepted marketing practices.
H. Further Limitations
ACN reserves the right to limit or disallow any activities that cast
negative aspersions on the integrity, truthfulness, and/or reputation
of ACN.

II. Status as an Independent Contractor
A. Claims of Employment
Independent Representatives are independent contractors and not
employees of ACN. The position of Independent Representative shall
not be construed as creating a relationship of employee-employer,
agency, partnership or joint venture between any participant, spon-
sor and ACN. It is impermissible to assert or imply that an Indepen-
dent Representative or prospective Independent Representative is or
will be employed by ACN.
B. Contractual Obligations
All Independent Representatives are responsible for any expenses,
which result from their business operation. Miscellaneous expenses
include, but are not limited to, license or permits required to operate
a business, legal fees connected with the use of a business name, tele-
phone expenses, product advertising, etc. Independent Representa-
tives shall not involve ACN in any contractual relationships related to
their businesses. Independent Representatives cannot and shall not
sign contracts, rent or lease ofce space or equipment, open bank ac-
counts, secure credit, cash negotiable instruments, make purchases or
enter into agreements of any kind in the name of ACN. Such action is
prohibited and cause for termination of Independent Representative
status. Each Independent Representative shall hold ACN, its share-
holders, partners, members, directors, ofcers and employees harm-
less from any claims, damages or liabilities arising out of such action.
C. Reporting Taxes
Independent Representatives are not considered employees for
purposes of the Canada Pension Plan, Unemployment Insurance
Contribution, Federal and Provincial Income Tax laws or any other
laws governing employees. It is the Independent Representative’s
responsibility to make Canada Pension Plan, Régie des rentes du
Québec contributions, and income tax payments as required by law.
As such, ACN does not deduct any taxes from any commission and/
or CAB payments and does not provide yearly statements for income
tax purposes.
It is the Independent Representative’s responsibility to provide ACN
with the proper Social Insurance Number or Business Identifcation
Number for the purpose of reporting taxes. If the information that is
provided is incorrect, ACN will hold all future payments until the mat-
ter is resolved.
III. Business and Legal Entities as an Independent
Representative
A. Companies
A sole proprietorship, partnership, or corporation may become an
Independent Representative subject to review and written approval
by ACN. However, no individual may participate in more than one
representative position without the prior written approval of ACN.
For the company to become a new Independent Representative, or to
change their current representative status to a company, ACN must
be notifed in writing.
The following items are needed to apply for an ACN Independent
Representative status as a company:
1. The name of the company
2. The company’s Business Identifcation Number and governmental
paperwork;
3. A completed Independent Representative Agreement, signed by
an individual authorized to enter into binding agreements on
behalf of the business entity.
Individuals who submit the Independent Representative Agreement
must be authorized to enter into binding contracts on behalf of the
company.
B. Marriage
A spouse may operate under the same representative position or
independently. If the spouse chooses to operate independently, then
one spouse must be sponsored by the other. ACN reserves the right
to ensure that spouses who operate distributorships independently
are correctly sponsored and make any corrections that are necessary.
Spouses who choose to operate the same position will be treated as
partners.
C. Specifcations for Independent Representative Names
ACN reserves the right to approve or disapprove any representative’s
choice of business names, formation of partnerships, and corpora-
tions, for tax, estate planning and liability purposes. If ACN approves
such a change by the representative, the organization’s name and the
names of the principals of the organization must appear on the In-
dependent Representative Agreement along with a Social Insurance
Number or Business Tax Identifcation Number.
Any request for a change in the name, status or a change in the
Business Tax Identifcation Number of the Independent Representa-
tive is subject to a written agreement, signed by all parties involved,
submitted to and approved by ACN in writing. ACN reserves the right
to verify all authorizations prior to making changes. Please note that
ACN will only continue to service the Independent Representative
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who remains listed in our computer system. ACN reserves the right
to intercede in disputes, and if it is determined that unethical activity
exists, the status may be suspended and/or terminated.
IV. Identifcation Numbers
All representatives will be assigned a unique number that identifes
them as a representative of ACN. This number is referred to as their
Team ID Number. It is the representative’s responsibility to provide
this number on all LOAs and on the Independent Representative
Agreement when sponsoring a new Independent Representative.
V. Sponsoring New Representatives
A. Independent Representative Agreements
New Independent Representatives must complete and sign an In-
dependent Representative Agreement or complete the new repre-
sentative sign-up process on the ACN website at www.acncanada.ca.
Only the new representative can complete the online Independent
Representative Agreement. It cannot be completed by the sponsor
or upline on behalf of the new representative. Application fees can
be paid by Visa, MasterCard, cheque or money order. Please note that
ACN may assess a fee for any credit card payments that result in a
chargeback. ACN does not accept postdated or third-party cheques.
The new Independent Representative or the sponsor can mail or fax
the white copy of the Independent Representative Agreement to
ACN for processing. If the application fee is being paid by cheque, the
white copy of the Independent Representative Agreement must be
mailed to ACN. The start date of an Independent Representative is the
date that their completed Independent Representative Agreement
is entered and payment is received, or the date their frst customer
was submitted, whichever occurs frst. ACN may charge a nominal
fee for all returned cheques. ACN reserves the right to refuse entry of
an Independent Representative Agreement without payment and to
adjust the start date accordingly.
Representatives are prohibited from entering the team ID of a
downline representative as the sponsor of a new representative. This
practice is known as “stacking.”
B. Representation
Independent Representatives shall make no claim or inference to
prospective Independent Representatives as to the anticipated or
actual income an Independent Representative might earn. ACN
makes no guarantees of income, nor assurances of any profts or suc-
cess. Furthermore, any profts or success resulting from activities as an
Independent Representative will be based upon customer acquisition
and the amount of services or products purchased by those custom-
ers. Any success achieved will be based solely upon the Independent
Representative’s efort, commitment and skills.
Independent Representatives shall make no claim, whether to a
prspective ACN Independent Representative or to any other per-
son, that the Competition Bureau or other regulatory authority has
reviewed, endorsed or otherwise any product, service, membership,
marketing plan or compensation program of any marketing company.
In the event that a question arises concerning ACN’s compliance with
the law, such question shall be submitted to ACN in writing. ACN
Independent Representatives shall make no false claims or mislead-
ing statements concerning these relationships and understand that
if they do, their relationship with ACN may be terminated and all com-
missions and bonuses forfeited.
Independent Representatives agree to indemnify and hold ACN and
its shareholders, partners, members, directors, ofcers and employees
harmless from all claims, damages and expenses, including, but not
limited to, legal fees arising out of actions or conduct in violation of
the Independent Representative Agreement.
C. Independent Representative Disputes
ACN may or may not mediate any disputes between two or more In-
dependent Representatives if requested to do so by all of the parties
involved in the dispute. ACN, however, reserves the right to review
sponsoring practices. If ACN agrees to mediate any dispute, its fnd-
ings shall be binding on all parties involved in the dispute.
D. Changing Sponsorship
ACN believes in and maintains the maximum protection of the Inde-
pendent Representative’s relationship with his or her sponsor. There-
fore, changing sponsors is strictly prohibited. It is the responsibility of
the Independent Representative to ensure the sponsor information
submitted on the Independent Representative Agreement is accurate
and complete.
An Independent Representative may join ACN under a new sponsor
only after a period of no less than one full calendar year from the date
of resignation or no less than one full calendar year after an Inde-
pendent Representative fails to renew or cancels their independent
representative agreement. All resignations must be in writing and
delivered to ACN.
ACN reserves the right to change sponsorship if it is found that un-
ethical or misleading practices were used.
VI. Maintaining/Changing the Status of Your Business
A. Annual Renewal Fee
A renewal fee, plus applicable taxes, is charged beginning one year
after the Independent Representative’s start date. The fee is charged
to cover the support costs for a period of one year. If ACN does not
receive the application and renewal fee on or before 30 days after the
anniversary date, ACN will assume that the Independent Representa-
tive does not wish to renew his/her status with ACN; therefore deacti-
vation of the position will occur, resulting in the forfeiture of bonuses,
commissions or other payments from ACN.
If an Independent Representative decides to renew within one year
of their renewal date, he/she must then fll out the renewal applica-
tion and submit the renewal fee, plus applicable taxes, although such
renewal will not reverse any forfeiture of payments from ACN. It is the
Independent Representative’s responsibility to ensure that ACN has
his/her accurate and current address information. Renewal applica-
tions are available on the ACN website.
B. Selling Your Independent Representative Status
To protect the integrity of the business opportunity, ACN restricts
the sale of Independent Representative status. All requests for the
sale of an Independent Representative status must be reviewed and
approved by ACN. For permission to sell your Independent Repre-
sentative status, forward a letter of intention to ACN, indicating your
wish to sell. ACN will send all needed documentation to the seller
for completion, before the process can begin. For more information,
please contact Representative Services.
The Independent Representative status WILL NOT be considered
SOLD until it is approved by ACN. Therefore, DO NOT accept any funds
from the potential buyer until the sale has been approved and fnal-
ized. ACN charges a $1,000 fee to process any approved sale. Do not
send the $1,000 fee until ACN has approved the sale.
Companies or partnerships that have a change of ownership greater
than twenty percent (20%) must notify ACN of such change in owner-
ship. The new owners/stockholders must comply with the terms of
the Independent Representative Agreement and these Policies and
Procedures. If there is a change in ownership of 50% or greater then
the rules regarding the sale of an Independent Representative status
apply, including the $1,000 transfer fee.
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C. Transfer/Disposition of Independent Representative Business
Upon the death or incapacity of an Independent Representative, or
of its principals, the rights to the commission and marketing posi-
tion shall pass to the designated successor, provided said successor
complies with all the terms of the ACN Independent Representative
Agreement, ACN’s Policies and Procedures, and fulflls the duties and
obligations required of an Independent Representative.
In the case of a transfer to an existing Independent Representative, or
to an individual listed as a partner/shareholder/trustee in an existing
Independent Representative status, the individual will need to con-
tact ACN to discuss his/her options in either maintaining the status or
transferring it. If the transfer is of a temporary nature (i.e. the Inde-
pendent Representative is temporarily incapacitated), the subsequent
activation and deactivation will likewise be temporary.
D. Change of Independent Representative Information
Independent Representatives must report any change of address,
telephone number change or email address change by sending writ-
ten notifcation to ACN at P.O. Box 720, Postal Station B, Montreal (QC)
H3B 3K3, or by calling Representative Services at 514-390-8666.
VII. Commissions
A. Reports
Hierarchy Reports, Downline Structure Reports and other reports are
available for a fee from the ACN website (www.acncanada.ca). Per-
sonal Customer Lists are available at no charge on MyACN. The Inde-
pendent Representative acknowledges and agrees such information
is proprietary and confdential to ACN and is transmitted to the Inde-
pendent Representative in strict confdence, and that the information
provided may not be distributed to any other individual or company.
The representative agrees that this agreement of confdentiality and
non-disclosure is legally binding on the Independent Representative.
B. Eligibility for Compensation
All Independent Representatives must be active and qualifed accord-
ing to the Compensation Plan in order to be eligible to receive any
commission.
C. Customer Acquisition Bonuses (CABs)
Customer Acquisition Bonuses are weekly bonuses, inclusive of appli-
cable taxes, paid to Independent Representatives who have qualifed
for the level of Team Coordinator or higher, and who have assisted
their newly sponsored Team Trainer to become qualifed by acquir-
ing the minimum number of personal customers within the required
time.
CABs are processed each weekend and released on Mondays. All
documentation necessary for CAB qualifcations must be received
and processed by ACN by 2:00PM Eastern Standard Time (EST) on
Wednesdays for a CAB payment to be issued that week. Please refer
to the ACN website for the specifc deadlines for submitting LOAs,
Independent Representative Agreements, etc.
Customer Acquisition Bonuses are paid to Independent Representa-
tives who meet the minimum qualifcations of the level, as shown on
the Compensation Plan at the time the new Independent Represen-
tative Agreement is received and processed by ACN. Once the new
representative meets the TT qualifcations by acquiring the minimum
number of personal phone points within the required time, then the
CAB will be distributed to appropriate eligible upline representatives.
CABs, T-CABs and bonuses will be paid after 17 days following a new
Team Trainer’s start date once they qualify.
A representative’s start date is determined by either the date of
payment of their TT application fee or the date their frst customer is
entered into ACN’s system, whichever occurs frst.
D. Commissions
Commissions, inclusive of applicable taxes, are paid monthly to all
levels in the ACN Compensation Plan. Commissions are calculated
based on the commissionable revenue on services and products used
by your customers and the customers in your organization, accord-
ing to the Compensation Plan for the country in which the services
are provided. Commissionable revenue is billed revenue less taxes,
non-revenue surcharges and an allowance for bad debt (Refer to
section VII E. “Commissions – Reversal of CABs or Commissions). ACN
reserves the right to reduce commissionable revenue by a percentage
factor for promotional plans, products, negotiated pricing or certain
services.
Commissions are released on the frst business day following the third
Friday of each month. Commissions are paid the third month after the
close of the month the customer is billed. Thus, if an ACN customer is
billed for services in April, commissions will be paid on that custom-
er’s usage in July. The commission qualifcations listed on the Com-
pensation Plan are minimum qualifcations. ACN recommends that
Independent Representatives exceed the minimum qualifcations in
order to ensure that they remain fully qualifed in the event that one
or more customer cancels service.
All customers submitted for your commission qualifcations must be
received and processed by ACN by 2 p.m. EST on the frst Friday of the
month. Representatives must allow up to three business days for dial-
up Internet service to be received by ACN and count towards position
or commission qualifcations.
A Payment Processing Fee will be deducted from each CAB and com-
mission payment to cover processing costs relating to the issuance of
the payment and the statement. A payment will not be issued until
the total amount (less the Payment Processing Fee) is greater than
$10. The Independent Representative will also be responsible for a
$10 Re-issue Fee anytime a payment is returned to ACN and request-
ed to be re-issued. If a stop payment must be placed and a new pay-
ment re-issued, the Independent Representative will be responsible
for a $25 Stop Payment Fee.
E. Reversal of CABs or Commissions
ACN reserves the right to retract the payment of any CAB or commis-
sion if it is found that a customer used to qualify for a CAB or a certain
commission level was not a valid billing customer. There will be an
automatic reversal of all bonuses, CABs and T-CABs paid if a qualifying
Digital Phone Service customer cancels within 90 days.
F. Adjustments for Bad Debt
ACN reserves the right to adjust commission payments for bad debt.
The bad debt deducted may be based on the overall bad debt aver-
age and/or specifc deductions on an account by account basis or a
combination thereof.
If a representative is found to be targeting customers whose ser-
vice was previously cancelled by another carrier for nonpayment,
or targeting those customers who knowingly have credit problems,
that Independent Representative’s status may be suspended and/or
terminated. In addition, the Independent Representative may be held
liable for any unpaid debts.
G. Customer Qualifcations
CABs, commissions and the advancement to earned levels in the
Compensation Plan are based on the acquisition of active, billing cus-
tomers. Up to two accounts on the same credit card, name, address or
household can be established as separate customers. Each LOA and
internet service order must contain the name and/or Team ID Number
of the Independent Representative that acquired the customer.
Representatives are prohibited from entering the name or Team ID
Number of another Independent Representative or signing LOAs in
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the name of another representative. Representatives are responsible
for the validity of the orders of all customers that appear on their
Personal Customer List. Therefore, representatives are encouraged to
routinely review their customer lists to ensure that only customers
that they have personally enrolled are appearing on the customer list.
If a representative fnds that a customer appears on their customer list
that they have not personally enrolled, they must contact Representa-
tive Services immediately.
Establishing customer accounts for the purposes of qualifcations
when the customer does not intend to use the service or when the
customer is not aware that such an account has been established is
unethical and is subject to disciplinary action up to and including
deactivation. ACN reserves the right to remove these customers from
the representative’s position if unethical activities occurred and dur-
ing any review.
Customers that cancel service with ACN and those that do not use the
service for a period of months will no longer count as active custom-
ers for qualifcation purposes. This process is known as “purging.” The
Personal Customer List will display all customers that are scheduled to
purge and the date that the customer will be purged so that the Inde-
pendent Representatives can either contact that customer or acquire
new customers in order to avoid losing qualifcations. If a customer
that is scheduled to be purged, or has been purged, begins to use
the service again, the Independent Representative who acquired the
customer will automatically receive credit for that customer.
A customer for purposes of local, long distance, home security or
wireless service is defned as an account. Multiple phone numbers on
one account (in voice) are for qualifcation purposes considered one
customer. Each Internet account or Digital Phone Service account
is considered to be a customer for qualifcation purposes. For all
products including local, long distance, wireless, home security, in-
ternet and digital, up to two accounts on the same credit card, name,
address or household can be estab lished as separate customers.
Additional accounts on the same credit card, credit card holder name,
address or household will not count toward qualifcations and will be
removed or made commission only. Representatives are prohibited
from purchasing internet service for a customer, or signing up for any
service for one of their downline representatives.
A customer account cannot count toward qualifcations for more than
one position and cannot be moved from one Independent Repre-
sentative to another unless that customer account has been purged.
Existing ACN customers who also become and ACN Independent
Representative can claim their own services from an existing ACN
Independent Representative’s position 45 calendar days from the new
representative’s start date.
VIII. Compliance
These Policies and Procedures were created as a guideline for ACN
and all Independent Representatives and serve to protect the rights
of both parties. These Policies and Procedures are intended to ensure
proper functioning of daily business operations. ACN reserves the
right to amend the Polices and Procedures from time to time as ACN
deems necessary. Any Independent Representative who violates any
provision on the Independent Representative Agreement, which
includes all Policies and Procedures itemized herein, may be promptly
terminated by ACN. Termination cancels any and all rights, and will be
efective upon verifcation of said violation(s) and notifcation of the
ofending Independent Representative by ACN. In the event a dispute
arises between ACN and an Independent Representative as to their
respective rights, duties and obligations under this Agreement, or in
the event of a claim of breach of this Agreement by either party, such
dispute shall be exclusively resolved through the dispute resolution
process as described in the Independent Representative Agreement.
Under no circumstance would an Independent Representative who
is terminated for unethical activity be entitled to the refund of their
original application fee or be allowed to transfer their customers or
Independent Representative position to another party.
IX. Confdentiality and Noninterference, Nondisclosure of
Proprietary Information
During the term of the relationship with ACN, the Independent
Representative may receive information or data constituting a trade
secret or confdential information of ACN and/or its carrier/supplier/
service provider(s) in which event, the Independent Representative
shall treat such trade secret or confdential information as strictly
confdential and wholly owned by ACN, as applicable. No Indepen-
dent Representative may, for any reason, nor in any manner, directly
or indirectly use, sell, lend, lease, distribute, license, give, transfer,
disclose, disseminate, reproduce or otherwise communicate any such
item of information or data to any person or entity for any purpose
other than as authorized by ACN in writing. The defnition of “conf-
dential information” shall mean proprietary and confdential data or
information of ACN or its carrier/supplier/service provider(s) which
is not publicly known or available to the competitors of ACN or its
carrier/supplier/service provider(s). “Confdential information” also
includes without limitation, information regarding ACN or its carrier/
supplier/service provider(s), Independent Representatives, customers
or prospective customers, marketing methods, business and technical
plans, product information and pricing. The defnition of “confdential
information” includes “trade secrets” which shall mean that portion of
confdential information which constitutes trade secrets as defned
by applicable law and including, without limitation, confdential com-
puter programs, software, designs, processes, procedures, formulas
and improvements, whether copyrightable or not.
Independent Representatives must use their best eforts to preserve
all confdential information until it becomes generally available to
the public or ACN agrees in writing that such information may be
disclosed or is otherwise no longer deemed to be confdential.
Independent Representatives must not, without prior consent and
written approval of ACN, either for their own position or as a consul-
tant, distributor, Independent Representative, partner or owner of any
other frm, partnership or corporation, whether in network marketing
or any other kind of business, directly or indirectly solicit, divert, take
away or interfere with any of the business, employees, customers,
Independent Representatives or distributors, trade or patronage of
ACN, its telecommunication/utility/Internet carrier/supplier/service
provider(s) or its afliated entities.
During the term of the Independent Representative Agreement,
representatives may not, directly or indirectly, sell or solicit telecom-
munications services, utilities services or Internet services ofered
by ACN through any person or entity other than that specifcally
designated or approved in writing by ACN. Independent Representa-
tives shall not, during their relationship with ACN and for a period of
one year thereafter, directly or indirectly, divert, entice, knowingly
call upon, sell or solicit, take away or move any customer of ACN or
its carrier/supplier/service provider(s), whether or not the Indepen-
dent Representative originally procured or brought such customer to
ACN’s carrier/supplier/service provider(s) (such activities are collec-
tively referred to herein as “solicitation”). All customers solicited by
Independent Representatives on behalf of ACN or its carrier/supplier/
service provider(s) are deemed to be customers of ACN or its carrier/
supplier/service provider(s) and not of its Independent Representa-
tives. Independent Representatives understand that such prohibi-
tion of non-solicitation shall be strictly enforced and that ACN or its
carrier/supplier/service provider(s) shall be a third party benefciary of
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this prohibition as well as any proprietary and confdential informa-
tion provided to ACN which in turn is received by the Independent
Representative. Further, during the term of the Independent Repre-
sentative Agreement and for a period of one year thereafter, Indepen-
dent Representative may not enter into a direct marketing relation-
ship with any carrier/supplier/service provider(s) of ACN. Violation of
this covenant and condition will result in forfeiture of all Independent
Representative rights, including all current and future commissions,
bonuses and payments of any kind.
On a periodic basis, ACN will supply data processing information
and reports to the Independent Representative, which will provide
information to the Representative concerning the representative’s
organization, product purchases and product mix. Independent Rep-
resentatives agree that such information is proprietary and confden-
tial to ACN and is transmitted to the representative in confdence. The
representative agrees that he or she will not disclose such informa-
tion, directly or indirectly, to any third party nor use the information
to compete with ACN in any manner. The representative agrees that
this agreement of confdentiality and nondisclosure is legally binding
on the Independent Representative.
X. Privacy Policy
A. Personal Information
“Personal Information” means any information about an identifable
individual (for provinces other than Quebec, other than their name,
title or business address or business telephone number).
Protection of Personal Information of Independent Representatives:
ACN is committed to protecting the privacy of our Independent
Representatives’ Personal Information. We protect the Personal
Information of our Independent Representatives by maintaining
strict physical, electronic, and procedural safeguards that meet or
exceed applicable privacy laws and regulations. Unauthorized access
to, use or disclosure of such Personal Information (including account
information, or personal identifcation number) is a violation of ACN’s
Privacy Policy, and is strictly prohibited.
Privacy Obligations of Independent Representatives:
(a) The Independent Representative acknowledges and agrees (1)
that in the course of the performance of this Agreement, (s)he will be
provided with and have access to the Personal Information of ACN
potential or actual customers or sponsored representatives (the “ACN
Contacts”), in that the Independent Representatives will either (i) di-
rect such ACN Contacts to the applicable sign-up process on the ACN
website at www.acninc.com, or (ii) in the case of a potential customer,
provide such potential customer with an ACN customer application
form, to be completed and executed by the customer, or in the case
of a potential sponsored representative, provide such potential spon-
sored representative with an ACN Independent Representative Agree-
ment, to be completed and executed by such representative; in each
case, to be forwarded by Independent Representative to ACN; (2) that
the Independent Representative is collecting such Personal Informa-
tion of ACN Contacts solely on behalf of ACN, for the sole purpose
of forwarding such Personal Information to ACN; that such Personal
Information shall be accessible only by ACN and the Independent
Representative; and that in light of the foregoing the Independent
Representatives shall not otherwise collect, use or disclose such
Personal Information (except to the extent that disclosure is required
to comply with a subpoena, warrant, or court order, or is requested
by a government institution which has the lawful authority to obtain
the Personal Information, or is otherwise required by law) nor hold
such Personal Information on behalf of ACN or otherwise provided
that in all cases the Independent Representative shall collect, use
and disclose Personal Information only in accordance with applicable
law; (3) that such Personal Information is the confdential informa-
tion of ACN; and (4) that, upon the request of ACN, the Independent
Representative shall furnish to ACN (X) where the Independent Repre-
sentative has an ofcer, a certifcate by an ofcer of the Independent
Representative, and (Y) otherwise, a witnessed afdavit, in each case,
satisfactory to ACN, confrming the compliance by the Independent
Representative with (2) above.
(b) The Independent Representative represents, warrants and
covenants that any Personal Information (s)he provides to ACN that
is not his/her own has been collected and disclosed to, and may be
used by, ACN with the consent of the individual whose Personal Infor-
mation it is, as obtained by the Independent Representative.
(c) Upon request, the Independent Representative shall provide
ACN access to, and the right to inspect, any or all Personal Informa-
tion collected, used or disclosed by the Independent Representative
in connection with the performance of the Agreement;
(d) The Independent Representative agrees (i) that where it
receives any privacy inquiry, request or complaint relating to the
Personal Inforrmation forwarded to ACN pursuant to this Agreement,
it shall promptly forward such inquiry, request or complaint to ACN
for handling; (ii) to promptly and at its cost, co-operate with ACN in
any privacy inquiry, request or complaint, including any regulatory
investigation or in any internal investigation regarding any alleged
privacy breach or complaint; and (iii) where there is any unauthorized
access, use or disclosure of Personal Information which has been col-
lected, used or disclosed in connection with the performance of the
Agreement, to promptly notify ACN of same, and not to disclose such
unauthorized access except to the extent ACN frst provides its prior
written consent for such disclosure.
In order to ensure the special integrity of the Personal Information
of the ACN Contacts, ACN asks that all Independent Representatives
adhere to the following procedures:
· Only new representatives, rather than their sponsor, shall
complete and sign an Independent Representative Agreement,
or complete the representative sign-up process on the ACN website
at www.acncanada.ca, and, for greater certainty, a representative’s
upline sponsor should not complete any agreement on behalf of the
representative, or obtain account information related thereto, includ-
ing position numbers and passwords.
· No Independent Representative shall access, or provide to any-
one, the account information and passwords of any other potential or
actual Independent Representative.
B. Indemnifcation
The Independent Representative agrees to defend, indemnify and
hold ACN harmless from any claims and actions against ACN relat-
ing to the Independent Representative’s violation of any applicable
privacy laws relating to the collection, use or disclosure of Personal
Information.
The Independent Representative also agrees to defend, indemnify
and hold ACN harmless from any claims and actions against ACN
relating to any marketing or promotions developed for ACN by the
Independent Representative, when the Independent Representative
was indemnifed by a third party which did not also indemnify ACN.
C. Termination
In the event of a material breach by either party of any applicable
privacy laws or provisions in this Agreement relating to such laws, the
non-breaching party may terminate the Agreement, by written notice
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to the breaching party, 30 days after frst delivering notice of such
breach and the failure to cure such breach within the 30 days.
Amendments
In order to sustain a viable marketing company, ACN specifcally
reserves the right to make any amendments or adjustments it deems
necessary with respect to products and services ofered, its Policies
and Procedures, the marketing and Compensation Plan and/or pric-
ing. Upon notifcation through ACN’s website, any such changes are
incorporated as part of this agreement between ACN and its Indepen-
dent Representatives.
Summary
We are ofering a program that will prove to be fnancially benefcial
for those with the motivation to achieve. It ofers the freedom to
design personal goals, an opportunity to develop long-term stabil-
ity, and a relationship of respect with our company. The relation-
ship between ACN and its Independent Representatives is that of a
team, based on mutual trust, respect and integrity. By assisting our
Independent Representatives in achieving their goals and dreams,
ACN strives to demonstrate the true meaning of a team. This is our
commitment to you.
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®
Appendix 1 -
Marketing & Advertising Policy
North America, December 2008
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I General Marketing and Advertising Policy
ACN has developed a success system based on solid experience and
knowledge. As such, we have created marketing materials, business
tools and activities to fully support this model. No other marketing
materials or activities are necessary to become successful as an ACN
Independent Representative. Therefore, ACN strongly discourages
our Independent Representatives from creating and/or distributing
any marketing materials. Marketing materials for the purpose of this
policy is not limited to printed material, but also includes website and
online content, appearances and media representation.
Independent Representatives must obtain prior written approval
from ACN for any materials created for their ACN business. Repre-
sentatives must complete the Request Form available on MyACN for
Representatives and send it attention to ACN Supplemental Advertis-
ing via one of the methods available on the request form. Any written
approval given by ACN will only be for the material submitted and
reviewed. Any additional material will need to be re-submitted for
approval. All changes to personal marketing material requested by
ACN must be made. If not, the representative will be found to be non-
compliant with ACN’s Policies and Procedures, and further action will
be taken up to and including deactivation.
All approval for representative marketing and advertising remains at
the sole discretion of ACN.
II. Use of ACN’s Identity
In addition to our representatives and employees, ACN’s identity is
one of its most valuable assets and, therefore, must be protected at all
times in order to maintain its integrity for all. As such, ACN Indepen-
dent Representatives are strictly prohibited from representing them-
selves as having any other afliation with ACN other than as an "ACN
Independent Representative" at any time or in any manner.
Also, Independent Representatives are strictly prohibited from using
ACN logos, names, trademarks, or other proprietary information
belonging to ACN or its wholly owned subsidiaries, unless approved
in writing by ACN. This includes, but is not limited to, website URLs,
online content, marketing materials, photography, signage, etc. Only
ACN and its wholly owned subsidiaries are authorized to use such
logos, names, trademarks and other proprietary information. The
production of any material containing logos, names, trademarks and
other proprietary information of ACN is strictly prohibited without
prior written authorization.
III. Cold Marketing in Customer Acquisition and Recruiting
ACN is a network marketing company that is focused solely on
relationship, or "warm marketing" techniques. ACN strictly prohibits
Independent Representatives from engaging in any "cold market-
ing" techniques for purposes of customer acquisition at any time.
Cold marketing is defned as any promotional activity that is geared
toward random individuals who have no personal, business, social
or acquaintance relationship(s) with the promoter. Examples of cold
marketing include, but are not limited to, mass advertising, purchased
leads, trade show participation, door-to-door selling, telemarketing,
pamphlet distribution, etc. ACN also strictly prohibits the purchase or
sale of customers at any time.
Furthermore, ACN allows, yet highly discourages cold marketing
techniques for purposes of recruiting other Independent Representa-
tives, as these can be costly, inefective, and highly distracting to an
Independent Representative’s network marketing eforts. The use of
telemarketing and "speed dial" (random or auto dialing) for recruiting
purposes is strictly prohibited.
If an ACN Independent Representative disregards ACN’s recommen-
dation and uses cold marketing techniques in recruiting eforts only,
then that representative is responsible for adhering to any applicable
laws, limitations or regulations that govern such techniques, includ-
ing the accuracy of all information presented. In addition, any materi-
als, scripts, advertisements, literature, videos, audios, etc., used in
conjunction with a cold marketing efort must strictly adhere to ACN’s
complete policy "Development and Use of Independent Marketing
Materials" in section VI.
ACN strictly prohibits the use of creating materials to be distributed to
their cold market for the purpose of customer acquisition. Representa-
tives are not permitted to utilize cold marketing for the purpose of
customer acquisition. If a representative wishes to create material to be
distributed via one of the cold marketing techniques listed above, they
are required to lead with the Business Opportunity, and once contacted
for information, may discuss more specifcally the products and ser-
vices; however the marketing or advertising material may not lead with
customer acquisition.
IV. Unauthorized Contact
Under no circumstances, is an Independent Representative permitted
to directly contact any carrier/supplier/service provider(s) with whom
ACN contracts, unless it is in specifc relation to a personal account
they may currently have with said provider.
Therefore it is strictly prohibited to recruit employees from a wireless
store or home security dealers.
V. Unauthorized Conduct and Behavior
Slamming is defned as any practice that changes a customer’s
telecommunications service without the customer’s knowledge or
consent.
The actions of the telecommunications industry, including long
distance carriers and local exchange carriers, are all heavily regulated
by agencies whose sole responsibility is to safeguard the interests of
consumers. These regulatory agencies and the industry have made it
clear that they do not condone slamming. Slamming afects the op-
portunity for all representatives, not just those who slam customers.
ACN HAS ADOPTED A ZERO TOLERANCE POLICY TOWARD SLAMMING.
Please refer to Section B of ACN’s full Policies and Procedures docu-
ment for complete details on Slamming.
In addition, representatives are prohibited from completing an order
APPENDIX 1 – MARKETING AND ADVERTISING POLICY
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– either through completing a paper LOA, or online through the ACN
customer portal, on behalf of their customers. All customer orders
must be completed by the customers. The representative may be
present to guide the customer through the order process, but must
not complete any order information for the customer.
VI. Development and Use of Independent Marketing Materials
Marketing materials are defned as any printed, broadcast or on-
line communications including, but not limited to, advertisements,
brochures, videotapes, audiotapes, fyers, banners, fags, websites,
telephone recordings, emails, presentation materials, apparel, build-
ing signage, etc.
ACN strictly prohibits representative-created marketing materials that
1) do not adhere to ACN’s policy on use of logos, names, trademarks,
and proprietary information, 2) make any specifc references to ACN's
products, plans, rates or any component of the Compensation Plan,
3) make any claims or guarantees related to savings, rates or pricing,
either expressed or implied, 4) make any earnings claims or provide
any hypothetical earnings calculations, either expressed or implied, or
5) represent ACN as an employment opportunity, either expressed or
implied unless approved in writing by ACN.
ACN will allow the distribution of representative-created marketing
materials, that promote a presentation meeting, event or piquing
interest conversation for purposes of recruiting only, provided that
said materials: 1) are not sold, 2) only promote a presentation meet-
ing, event or piquing interest conversation, 3) adhere to ACN’s policy
on use of logos, names, trademarks and proprietary information, 4)
do not make any specifc references to ACN's products, plans, rates or
any component of the Compensation Plan, 5) do not make any claims
or guarantees related to savings, rates or pricing, either expressed or
implied, 6) do not make any earnings claims or provide any hypo-
thetical earnings calculations, either expressed or implied and 7) do
not represent ACN as an employment opportunity, either expressed
or implied.
A. Personal Websites, Blogs, Web Pages and Social Networking
Sites
ACN understands the increased use of online material, and that many
representatives may wish to utilize these methods in running their
ACN business.
There are extremely strict rules and regulations that these online
websites and web pages must adhere to.
Please refer to section IX of this document for complete details.
B. Business Cards
ACN Independent Representatives are able to order business cards
through the Tools section of MyACN for Representatives. Only busi-
ness cards ordered through ACN are authorized to include the logo,
and other proprietary information belonging to ACN as they are
produced by an approved third party vendor.
If an Independent Representative wishes to create their own business
cards they are not permitted to use any logos, names, trademarks and
other proprietary information pertaining to ACN. They may however,
refer to themselves as an “ACN Independent Representative”.
C. Earnings/Income Claims and Savings, or Rate Guarantees
ACN, including its wholly owned subsidiaries, strictly prohibits ACN
Independent Representatives from making any claims or guaran-
tees related to earnings/income, whether expressed or implied. This
limitation extends to both written and verbal communications. Only
company prepared and approved hypothetical earnings calculations
are permitted to be used, and they may only be used for purposes of
describing the Compensation Plan.
ACN Independent Representatives may not make any references
to specifc or numerical saving guarantees, whether expressed or
implied, with respect to ACN's services, including long distance. For
example, it is a policy violation to use verbiage such as "ACN can save
you up to 30% on your long distance bills." An example of accept-
able verbiage is "Most customers of the major long distance carriers
will save on their monthly bills with ACN Long Distance service." This
limitation extends to both written and verbal communications.
D. Use of Carrier Information
ACN’s success relies heavily on its relationship with its carriers and
providers to provide our customers with great savings and value. As
such, ACN only has permission to use carrier and provider proprietary
information such as logos, names and trademarks on ACN created
print and web material. Representatives are not permitted to use car-
rier and provider names and/or logos on any marketing or advertising
material that they create. However, representatives are able to use
wording to the efect of “top Wireless carriers” or “leading providers
nationwide.”
E. Representation of Donald Trump in Marketing and Advertising
Independent Representatives are strictly prohibited from utilizing
Donald Trump in any form on their personal marketing or advertis-
ing material. ACN has exclusive and limited permission to reference
Donald Trump and use his image on ACN created material that has
been approved by the Trump organization.
Representatives may use wording to the efect of “endorsed by a
multi-billionaire”, but are not permitted to refer to him directly in
any printed or online material. Images and photos of Donald Trump
at ACN events, with ACN Co-Founders etc. are not to appear on any
online or print material created by Independent Representatives. ACN
will use these images on material at their discretion.
F. Cash or Monetary Incentives
ACN, including its wholly owned subsidiaries, strictly prohibits ACN
Independent Representatives from ofering cash or monetary incen-
tives, promotions, prizes or bonuses to members of their downline
or upline organizational members, or customers as a method of
infuencing customer acquisition.
To eliminate cross-line recruiting practices, ACN strictly prohibits the
use of cash or monetary incentives/promotions/prizes/bonuses for
purposes of recruiting new representatives.
ACN encourages its Independent Representatives to promote cus-
tomer acquisition and recruiting by adhering to ACN’s specifc sales
model.
G. Fundraising
ACN strongly discourages marketing the ACN opportunity to non-
proft organizations as a method of fundraising as these programs sel-
dom work well within ACN’s proven sales model. However, if introduc-
ing the ACN opportunity to a non-proft organization, Independent
Representatives are responsible for advising the organization to

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discuss the tax implications of this type of business with a profession-
al tax advisor. The non-proft organization must be made aware that
laws vary and that some state attorneys general have guidelines that
must be complied with. In addition, all state and federal non-proft
fund raising laws must be complied with.
H. Recorded Messages
ACN Independent Representatives may not have a voicemail message
or answer his or her telephone in a manner that would lead the caller
to believe that they have reached any ofcial or corporate ofce of
ACN. When using the ACN name, representatives must say “ACN Inde-
pendent Representative”
I. Promotion of other Businesses or Programs
ACN strictly prohibits the co-marketing of any other business, prod-
uct, service, seminar or program in conjunction with the ACN oppor-
tunity. This limitation applies to all promotional activities including,
but not limited to, marketing materials, events, presentations, verbal
solicitations, etc. In addition, ACN strongly discourages the practice of
using non-ACN speakers at any ACN-related event.
VII. Media Enquiries and Personal Appearances
On occasion, ACN Independent Representatives may be contacted by
members of the media as a source or subject for a story. If this occurs
Independent Representatives must immediately refer such inquiries
directly to ACN’s Marketing Department.
Independent Representatives are strictly prohibited from represent-
ing ACN in any public media arena, and from using uncompensated
media forms including, but not limited to, news releases, articles, edi-
torials, unpaid advertising, infomercials/advertorials, and television,
cable or radio program appearances to promote or publicize ACN or
its products, except as approved in writing by ACN.
Such requests must be submitted in writing to ACN’s Marketing De-
partment at least 30 days in advance of the media activity. This policy
is necessary to ensure an accurate, legal and consistent public image
for ACN and its Independent Representatives.
Representatives can go online to www.acnpresskit.com for the latest
media information released by ACN, or for more information.
All media representations and/or appearances remain at the sole
discretion of ACN at all times.
VIII. Events
ACN supports the practice of Regional Training Events, "Super Satur-
days," Business Opportunity Meetings and Private Business Recep-
tions, as they are valuable educational tools when held properly with
both professionalism and integrity. The true intent of such events is
to provide further education on the ACN opportunity and how to be
successful within this business.
Under no circumstances are Regional events or any other type of
meeting/training session intended to provide any additional income
stream to those who are sponsoring the events, and must be ofered
as non-proft activities at all times. Under no circumstances are guests
to be charged any form of admission to an event being hosted by an
Independent Representative.
All Regionals and "Super Saturdays" should be submitted to ACN
for approval in conjunction with the current terms of hosting
Regionals/"Super Saturdays". Regionals/Super Saturdays that do not
receive prior approval will be considered operating outside of ACN’s
training philosophy and will not be promoted or endorsed by the
company in any manner.
Attendance at ACN events is not a requirement for being an Indepen-
dent Representative, nor a prerequisite for success in this business.
IX. Internet Marketing and Advertising
ACN maintains a variety of ofcial company websites and also ofers
all Independent Representatives the option to sign up for their own
personal Distributor Website to help promote their business. ACN
strongly believes that it provides its representatives with all the online
tools in order for them to run a successful business, and therefore dis-
courages the creation of any online marketing or advertising outside
of what ACN already provides.
A. Personal ACN Distributor Websites
ACN ofers its representatives with a monthly subscription to their
personal Distributor website that is created, managed and updated
by ACN and is the most efective, easiest way to establish an online
business presence. These websites contain ACN videos, presentations
and other authorized content. Representatives can choose from six
designs that can be personalized with your contact information and
photograph.
With this program, representatives can sell ACN products and
services, as well promote and sponsor new representatives to the
ACN Opportunity. Each Distributor web site is linked directly to the
representatives Team ID number. Representatives are encouraged to
use this website in conjunction with their ACN business activities.
B. Other Personal Websites, Blogs, web pages and Social Network-
ing Sites
If an Independent Representative chooses to create any personal
websites, web pages, blogs and/or social networking sites (MySpace,
Youtube, Facebook etc.) the following conditions are mandatory.
• Content must not include any of ACN’s proprietary information,
such as logos, name, trademarks, etc.
• Under no circumstances is ACN video material or online
presentations to be made available on any websites other than
those created or authorized by ACN. Independent Representatives
however may link to ACN’s company websites or their ACN
Distributor Website to view these videos and presentations.
• The words “ACN Independent Representative” must be on the
home page, along with the representative’s name.
• No online material should give the impression of representing
ACN the company, rather than an ACN Independent
Representative. This includes using ACN or ACN Inc. as the title for
any page within the Web site, especially the Home Page.
• Representative online material must not contain any product
information, and may only include information and wording
regarding the business opportunity.
• Except for the link to ACN’s company websites or to your personal
ACN Distributor Website, Independent Consultant Web sites may
14
©ACN 2010CAEN_Policies &Procedures_RD_W_061610
not have external links.
• Selling ACN products online outside of www.myacn.com or
www.myacncanada.ca is strictly prohibited.
• Copy downloaded from ACN company websites or taken from
printed ACN literature must be used exactly as printed or written.
Changing a word or two may change the real meaning or
defnition.
• Once your site is completed, send a test link or screen shots along
with your Request Form for review and approval.
• There are no guarantees regarding income, and the success or
failure of each Independent Representative depends upon each
representative’s own skills and personal efort. Web sites should
not present false or misleading information about ACN or the ACN
Opportunity.
• Independent Consultants may not violate or infringe on the rights
of others, including privacy, publicity and proprietary rights.
• It is the sole responsibility of each ACN Independent
Representative to ensure that its online material fully complies
with the guidelines in the Policies and Procedures, as well as with
all applicable federal and state rules and regulations.
Representatives are also responsible for ensuring that their
downline comply with these policies.
• All content (including graphics) must be submitted to ACN and
receive written approval prior to launching the content on the
Internet.
C. Website Domain Names and URLs
Website URLs obtained by an ACN Independent Representative can-
not contain references to ACN, its afliates or trademarked products,
other than a representative’s personal ACN Distributor Website. If a
website contains such references, the ACN Independent Representa-
tive will be required to release the URL to ACN.
The ACN name is a registered trademark, and only ACN is authorized
to produce and market online material under this trademark.
D. Spamming
ACN does not permit Independent Representatives to send unsolic-
ited e-mails. Any e-mail sent by a representative that promotes ACN,
the ACN Opportunity, or ACN products and services must comply
with the following:
• There must be a functioning return e-mail address to the sender
that includes a request that future e-mail solicitations or
correspondence not be sent to him or her (a functioning “opt-out”
notice).
• The use of deceptive subject lines and/or false header information
is prohibited.
• All opt-out requests, whether received by e-mail or regular mail,
must be honored.
• All emails sent that promote ACN, its Opportunity or products,
must adhere to all the other marketing and advertising guidelines
in this policy.
An Guide
®
Be a part of the social network revolution
Hear the news when it hits first! Join us on our newly-renovated, interactive
Facebook page for exclusive images and updates. You’ll hear the news when it
hits; the site is updated regularly with the latest news, photos, announcements
and videos about all the exciting things happening at ACN.
What is Facebook?
Facebook is a free-access social networking website where users can join
networks and connect and interact with other people. People can also add friends
and send them messages, and update their personal profiles to notify friends
about themselves. Users can choose fan pages according to their interests and
join networks as well as a number of features with which users may interact.
®

Signing up for Facebook is free, easy and secure.
First, go to www.facebook.com. Right from the home page you will see the
information you need to fill out to sign up such as your name, email address and
password selection. Then simply click the green “Sign Up” button once you have
filled in all the information.
A confirmation email will be
sent to your email address,
with a link to verify your new
Facebook account. Now,
when you go to
www.facebook.com, enter
your email address and
chosen password to log in to
your account.
You are now ready to find friends, add photos, links and applications to your
profile, and most importantly – join Facebook groups.
How can I join the ACN Facebook Page?
Once you have joined Facebook, you can either click the link here, or from the
MyACN for Representatives home page. You can also type “www.facebook.com/
acninc” into your browser, and select “Like” in the top left hand corner.
www.facebook.com/acninc
What can I use the ACN Facebook group for?
Facebook’s popularity around the globe is unprecedented, it reaches a large
audience and is appealing to a growing market. With the ACN Facebook Page, you
can channel this popularity to your advantage.
• Show your prospect the ACN Facebook page. They can view the latest news, photos
and links to instantly learn more about ACN.
• Share your insights. Respond to posts by ACN with your comments and feedback.
Develop a community of representatives by communicating and responding to each
other through your comments.
• Stay in touch! Stay up to date on everything ACN with the latest announcements,
photos and videos.
• Stay motivated! Motivate
other representatives
through your comments
and be inspired by ACN’s
motivational posts and
videos.
Share the ACN Opportunity!
Once you have joined the group, you can invite others to join so they can take a
fresh and easy look at ACN – its piquing via Facebook! Simply click on the “Suggest to
Friends” link under the profile picture and send to friends on your Facebook profile by
typing or clicking their name, or type in their email address. This is an open fan page
which anyone can join - there are no limits to how many people you can invite!
Creating your own Facebook Group or Fan Page
ACN invites and encourages you to link from your personal social networking
pages to our ACN-managed sites! Creating team-specific Facebook groups or
pages is not recommended. If you wish to host your own site, it must follow ACN’s
website guidelines, and must be submitted to [email protected] for
approval.
If you choose to create your own website, you must follow these guidelines:
• The page cannot be presented as official ACN pages in any way. You must present
yourself as an ACN Independent Representative – not ACN the company.
• It cannot contain ACN in the URL.
• You cannot post any ACN videos or online presentation materials. You can however
link to ACN’s company websites to view these materials.
• The words “ACN Independent Representative” must be on the homepage.
• Representative online material must not contain any product information or
representative created order forms, and may only include information and wording
regarding the business opportunity.
• Websites cannot present false or misleading information about ACN or the ACN
Opportunity. There is no guarantee regarding income. Success or failure is based upon
a representative’s own skills and efforts.
Thank you for your cooperation in making ACN the best it can be! We appreciate
your help in following these simple rules, and hope to see you on Facebook!
©ACN, Inc. 2010 FacebookInfoGuide_050310
1. Customer Acquisition
- Slammlng and Customer Stacklng are Prohlblted
- Slamming ls any practlce that causes a customer's telecommunlcatlons servlce provlder to
be changed wlthout the customer's knowledge or consent. All orders must be completed by
the customer
- Customers cannot be slgned up uslng another representatlve's Team |D that dld not
personally acqulre them - thls ls Stacking
- Utlllze the warm Market Approach
2. Recruiting
- Properly Lxplaln the ACN Opportunlty - Utlllze ACN's materlals such as the Opportunlty Dual
Dlsc or your Dlstrlbutor webslte
- |ncome Clalms and Larnlngs Guarantees are Prohlblted: Use only ACN approved hypothetlcals
- Set Proper Lxpectatlons about ACN's Team Tralner Pee. The Team Tralner fee ls $499 and no other
money ls requlred to become an |ndependent Pepresentatlve. Pepresentatlves are not requlred
to slgn up for ACN's tools or servlces, or purchase an ACN vldeo Phone.
3. Marketing Guidelines
- All Personal Marketlng Materlals Must be Approved by ACN
- No Use of ACN Logos or ACN Carrler Logos
- Pollow the Pules ln Pegards to websltes and ACN vldeos
- ACN's vldeos are Copyrlghted and are the Property of ACN
- Pepresentatlves are Not Permltted to Pepresent ACN ln the Medla
- Understand Soclal Networklng (Pacebook, etc.)
|t ls every |ndependent Pepresentatlve's responslblllty to enforce all of ACN's Pollcles and Procedures,
located on MyACN for Pepresentatlves, and to notlfy ACN of any vlolatlons.
Getting it Right:
8ulldlng ¥our 8uslness the Plght way ls as Lasy as l, 2, 3!
1. Customer Acquisition
2. Recruiting
3. Marketing Guidelines
ªACN, |nc. 2009 Gettlng|tPlght_PP_w_08l709
®
As an |ndependent Pepresentatlve bulldlng your buslness, and as a leader wlthln your organlzatlon, lt ls your responslblllty
to make sure you promote ACN's products, servlces and the ACN Opportunlty ln the rlght way. Operate your buslness by
followlng these slmple rules, and teach your team to do the same.
Getting it Right: 8ulldlng ¥our 8uslness the Plght way ls as Lasy as l, 2, 3!
1. Customer Acquisition
- SIamming and Customer Stacking
are Prohibited
- SIamming: Any practlce that causes
a customer's telecommunlcatlons servlce
provlder to be changed wlthout the
customer's knowledge or consent. Lxamples
of slammlng lnclude transferrlng a customer's
servlce to ACN through the onllne order
portal, or completlng and slgnlng an LOA.
when slgnlng up a customer, representatlves
may walk the customer through completlng
the order process, but may not enter customer
or order lnformatlon.
Quick Tip: Why is it important for the customer
to personally complete the order process?
- Agree to terms and condltlons
- Understand early termlnatlon fees
- Prevent cancellatlon of servlce
- May ñle a complalnt wlth the 888
- Cancelled customers ¬ adìusted CA8s
& T-CA8s
- Stacking: Acqulrlng customers and placlng
them under a downllne |ndependent
Pepresentatlve rather than yourself ln order
to bulld your team and quallfy qulcker.
Lxamples of stacklng lnclude completlng a
customer order uslng a Pepresentatlve Team
|D of someone ln your downllne.
DownIine 7eam IDs can onIy be used when
they personaIIy sign up a customer.
AII customers you personaIIy sign up for
ACN services must use your 7eam ID when
pIacing their order.
- UtiIize the Warm Market Approach
ACN uses only network marketlng or warm
marketlng technlques to acqulre customers.
¥our "warm marketª lncludes people such
as frlends, famlly members and those
referred to you by frlends, famlly members
and customers. 1ust remember, you cannot
approach someone to be a customer lf you
do not have a personal, buslness or soclal
relatlonshlp wlth them.
Quick Tip: Examples of prohibited cold
marketing include, but are not limited to:
- Telemarketlng
- Dlstrlbutlon of nyers or pamphlets
- Dlrect mall
- Mallers, newspaper ads, etc.
- Trade shows
2. Recruiting
- ProperIy £xpIain the ACN Opportunity:
Use only ACN prepared materlals such as
the Opportunlty Dual Dlsc and a
Dlstrlbutor webslte.
- Income CIaims and £arnings Guarantees
are Prohibited: |ndependent Pepresentatlves
are not permltted to make any clalm or
lnference to prospectlve |ndependent
Pepresentatlves as to the antlclpated
or actual lncome an |ndependent
Pepresentatlve mlght earn. ACN makes
no guarantees of lncome, as all success
and earnlngs wlll be based solely upon
the |ndependent Pepresentatlve's enort,
commltment and skllls.
Quick Tip: Only ACN approved hypotheticals
can be used, and no guarantees regarding
income are to be made at any time. Examples
of what not to say include:
- "Larn $5,000 per month worklng 8 to l0
hours per weekª
- "8est prlces of anyone ln the lndustryª
- "Largest provlder of cell phones ln the
worldª
- Set Proper £xpectations about ACN's 7eam
7rainer Iee: The Team Tralner fee ls $499.
New representatlves are not requlred to.
- Personally become a customer of ACN's
products and servlces
- Purchase an ACN vldeo Phone
- Subscrlbe to ACN's tools, lncludlng ¥our
8uslness Asslstant
Quick Tip: While you may recommend
personally signing up for service as it is a new
representative’s easiest initial customer source,
and it does help them learn the customer
acquisition process, you may not force or
promote that it is a formal requirement for
qualifications.
3. Marketing Guidelines
- AII PersonaI Marketing MateriaIs Must be
Approved by ACN: ACN has provlded you
wlth everythlng you need to bulld your ACN
buslness. No addltlonal marketlng materlals
are necessary. However, lf you wlsh to create
personal marketlng materlals, elther prlnted
or onllne, follow these steps:
l. Pevlew the pollcles and procedures and
understand ACN's marketlng guldellnes
2. Submlt your materlals to ACN Marketlng
at ncmarketing¬acninc.com for approval:
all approvals must be ln wrltlng.
- No Use of ACN Logos or ACN Carrier
Logos: Pepresentatlves are not permltted to
use ACN logos (other than the |ndependent
Pepresentatlve logo), Donald Trump lmages or
Celebrlty Apprentlce logos, names and logos
of ACN's carrlers or provlders.
- IoIIow the RuIes in Regards to Websites and
ACN Videos
- Websites cannot contain.
- ACN vldeos, presentatlons, documents,
forms or other ACN proprletary
lnformatlon
- "ACNª ln the webslte url
- Product or servlce lnformatlon
- Pep created order forms or order portals
- ACN's Videos are Copyrighted and are
the Property of ACN. |f a representatlve
wlshes to utlllze an ACN vldeo or onllne
materlal, they may llnk to thelr Dlstrlbutor
webslte or other ACN created webslte.
- Representatives are Not Permitted to
Represent ACN in the Media: Lxamples of
medla advertlslng or appearances lnclude
commerclals, lnfomerclals and talk shows. |f
approached by members of the medla,
forward requests to ACN Marketlng.
- Understanding SociaI Networking: Peps
may now ìoln the newly created "Omclal ACNª
group on Pacebook.and llnk to thls from
your personal Pacebook page. |f you wlsh
to host a personal ACN Team page, lt must
be approved by ACN Marketlng before lt ls
posted. ¥our personal Pacebook page must
comply wlth ACN's webslte guldellnes and
may not contaln proprletary lnformatlon.
Quick Tip: Access the Marketing Materials
page on MyACN for Representatives for…
- Marketlng guldellnes
- Product nyers
- Opportunlty nyers
- 8uslness cards
- Downloadable ACN |P logos
- Opportunlty Ads
- Downloadable photo gallery
ªACN, |nc. 2009 Gettlng|tPlght_PP_w_072909
“ACN expects all representatives
to comply with the rules of
the company, which are based
on consumer laws. This is the
only way to ensure continued
prosperity and success.”

8ob Stephan
Pormer Kansas Attorney General &
Chalr of the ACN Legal Advlsory Commlttee
©ACN 2010 US_CA_PurgeRules_PRLDLO_W_011910
1
ACN’s Compensation Plan is designed to reward Independent Representatives who acquire new customers and retain
their existing customers. Therefore, it is important that we establish rules for when a customer counts toward CAB and
position qualifications.
All active customers continue to count toward position and CAB qualifications until they are removed from active status
or “purged”. If a customer has multiple lines on the account, and only one of the lines purges, the customer will remain
on the Personal Customer List and will count toward qualifications.
Customers are purged once per month. The purge occurs the weekend following the last Friday of the month. Purged
customers are removed from the customer list and no longer count toward qualifications. ACN continues to store the
data on all customers and the purge process has no impact on the customer’s service or billing status.
A customer will be purged for the following reasons:
SERVICE NOT CONNECTED
If a completed phone service application is received and entered but the customer cannot receive ACN
service, then that customer is considered rejected. In these cases, a rejection notice may come from the
carrier that ACN uses or from the telecom company. The reason why the customer was rejected will be
displayed on the representative’s Personal Customer List. The customer will be purged on the purge date that
follows the next monthly commission run (weekend following the 1
st
Friday of the month).
For example, a customer who rejects service on July 19
th
2010 will be purged during the weekend following
August 30
th
2010.
Customers who are not accepted by ACN due to an incomplete customer application or because the
customer already uses that ACN service are not considered rejects, as these customers were never accepted
by ACN. If not completed, the customers will be removed from the Personal Customer List after a 60 day
period.
Customers who cancel within their first 90 days of service will purge immediately regardless of reason. After
90 days they will schedule to purge on the purge date that follows the 5th purge weekend following the first
monthly commission run.
For example, a customer who cancels service on July 19
th
2010 will be purged during the weekend following
December 27
th
2010.
The Schedule to Purge Date will appear on the Personal Customer List the working day following the
cancellation.
NO LONGER BILLING
If a customer has no usage for three consecutive billing months, and there is no billing for three months, then
the customer will be scheduled to purge. Plans with a monthly recurring charge (MRC) that are active will
continue to bill and count toward qualifications regardless as to the amount of usage. The purge will occur
the third month following three consecutive months of no billing.
For example, if a customer made no calls during July, August, September 2010, that customer will purge on
the weekend following December 27
th
2010.
For new customers, the first billing period will be considered to be their first month.
Customer Purge Rules
©ACN 2010 US_CA_PurgeRules_PRLDLO_W_011910
2
SOLD/PENDING ACTIVATION
This applies to Satellite TV and Home Security customers who have placed their order but their service was
not installed within 30 days. These customers will be scheduled to purge in one cycle. When the carrier
notifies ACN of an installation, then the customer will no longer be scheduled to purge.
SERVICE UNABLE TO BE CONNECTED
If a customer has been connected and at least 6 months have passed since their order entry date. The
customer will show a scheduled to purge status beginning month 4 if no connection status is received.
UNPURGING
If ACN receives a connected/installed CARE code, the account will unpurge within 24 hours. If ACN receives
record of a last call (which are run during the monthly purge cycle) or revenue, the account will unpurge during
the next purge weekend. Once unpurged, customers will show in the complete section of the representative’s
PCL and will count towards qualifications.
CANCELLED/INACTIVE (Internet customers only)
This applies to ISP or Internet customers who have been disconnected (either self-initiated or by ACN).
CANCELLED DURING TERMINATION PERIOD (Digital Phone Service and Canada Energy customers)
This applies to customers who have requested service, however decided to cancel within their termination
period (within 90 days of the customer start date). These customers will purge immediately upon notification
of cancellation, and or disconnection, and no longer count for qualification purposes.
CANCELLED DURING RISK-FREE PERIOD (U.S. Wireless and Canada Energy customers only)
This applies to customers who have signed up for wireless service, however decided to cancel during their
risk-free period (30 days from the original start date of the customer). These customers will purge
immediately upon notification of cancellation and or disconnection and will no longer count for qualification
purposes.
CONTRACT ENDING SOON (Wireless customers only)
This applies to Wireless customers who have a contract that will expire soon. If the representative is unable to
get the customer to extend their existing contract, the account will be purged and the representative will loose
Customer Points. The representative will be notified 3 months prior to the contract expiring via their personal
customer list.
For example, if the customer has a one-year contract beginning in June 2010, the representative will be
notified in April 2011 that the customer’s contract is expiring soon. If the representative can get the customer
to extend their existing contract, they will receive 1 customer point going forward for the account.
©ACN 2010 US_CA_PurgeRules_PRLDLO_W_011910
3
FREQUENTLY ASKED QUESTIONS
How do I know that my customer is scheduled to purge?
The personal customers that are scheduled to purge are listed in a separate section of the representative’s personal
customer list. The reports will list both the customer and the date that the customer is scheduled to purge. These
customers will receive a scheduled to purge date within two months prior to their actual purge date.
What happens if a purged customer begins to use ACN’s services?
If a customer that is either purged or scheduled to purge due to service being cancelled or rejected begins to use their
service, the customer will be changed to active status (“un-purged”). This means that this customer will once again
count toward CAB and position qualifications.
If a customer that is either purged or scheduled to purge due to non-usage begins to use their service and produce an
invoice, that customers will un-purge and return to Active status on the following purge weekend. During each monthly
purge, ACN compares the customers that were billed for service in the month against those that are purged or
scheduled to purge. Those customers that were billed but were purged will be returned to active status and will count
toward qualifications. Those that were scheduled to purge will continue to count as active and will no longer be
scheduled to purge.
Customers with incomplete status:
Customers with a status of incomplete do not count as active and are displayed in a separate section of the Personal
Customer List. These customers do not count toward CAB or position qualifications. If the reason that they are
incomplete is not resolved within sixty days, they will be removed from the Personal Customer List.
ACN Canada
Postal Station B
Montreal, QC H3B 3K3, PO Box 720
Phone: (514) 390-8666
Fax: (514) 390-2549
®
Office
Use Only
Data Entry Date
All Communications Network of Canada Co.
INDEPENDENT REPRESENTATIVE AGREEMENT (“AGREEMENT”)
PLEASE TYPE OR PRINT CLEARLY
Representative Type
(Circle One):
Individual Company
APPLICANT INFORMATION LIST NAME OR COMPANY, NOT BOTH.
Last Name First Name Middle Initial Home Telephone (with area code) Social Insurance #
Company Name (Proof of Company Name, Business Tax ID # or Employer ID # required) Cellular Telephone (with area code)
Tax I.D.# T QST T GST
Mailing Address City State Zip Code
E-mail Address
SPONSOR INFORMATION
Last Name First Name Middle Initial Telephone (with area code) Representative I.D.
T $499* TEAM TRAINER - I elect to participate at the Team Trainer level (includes IR Fee plus $50 Training Kit) *Plus GST, HST and PST (see chart below)
I, the undersigned, authorize ACN to charge the credit card account listed below and acknowledge that I have legal authority and am of legal age to enter into this
Agreement. I have carefully read the Terms and Conditions and have acknowledged this by signing at the bottom of the page.
POUR LES RÉSIDENTS DU QUÉBEC SEULEMENT/FOR RESIDENTS OF QUEBEC ONLY - Les Parties aux au presentes conviennent que cette entente et tous les documents qui s’y rattachent
soient rédigés en anglais. The parties agree that this Agreement and all documents related thereto be drawn up in English.
Signature Printed Name
Select payment method: T Personal Cheque (make payable to ACN Canad a) T Cashier’s Cheque T Money Order T Visa or MasterCard
Credit Card Number Expiration Date
I understand that there is no requirement beyond the completion of this applica tion and no purchase of sales or training materials are required to become an Independent
Representative (IR). My advancement to higher levels in the ACN Compensation Plan is based upon the acquisition of customers and their telecommunications/Internet usage.
I acknowledge that any purchase of sales aids, training materials or training is strictly voluntary. I also understand that if I choose to sponsor others to participate in ACN’s
Compensation Plan, I will not receive any compensation whatsoever for the act of sponsoring or recruiting, and that I will be compensated based upon the activities of other
Independent Representatives only to the extent of the sales made by them to end customers.
Province Team Trainer* Province Team Trainer* Province Team Trainer*
Alberta (AB) $523.95 Maritimes (NB, NF) $568.86 Prince Edward Island (PI) $529.20
British Columbia (BC) $558.88 Maritimes (NS) $573.85 Quebec (PQ) $563.25
Manitoba (MB) $527.45 Ontario (ON) $563.87 Saskatchewan (SK) $526.45
*Applicable taxes are subject to change. Taxes become payable on the date that the agreement is signed and dated by the applicant.
TERMS
For purposes of these Terms, All Communications Network of Canada Co. (ACN Canada), its
parents, subsidiaries and affiliates shall be referred to as “ACN”.
1. I, the undersigned Applicant, affirm that I am of legal age in the province of execution of
this Agreement.
2. I understand that this Agreement is not binding until received and accepted by ACN. I
agree to pay for any products, materials, services or other items that I purchase from ACN
in a timely fashion. In the event that I am delinquent with respect to such payments, I
acknowledge that ACN may offset such debt from any monies owing to me under its
Compensation Program.
3. I agree that I am an Independent Representative responsible for my own business and not
an agent, legal representative or employee of ACN or any party with whom ACN transacts
or contracts business. I agree that I will not be representing in any manner, that I am an
agent, representative, legal representative or employee of ACN or any party with whom
ACN transacts or contracts business and will not be treated as an employee for purposes of
any federal, provincial or local statute, regulation, ordinance or other law.
4. I consent to the collection, use, disclosure and transfer of my personal information as set out
as follows:
(a) For the purposes of processing my application to become an Independent Representative and
administering my participation in the ACN Compensation Plan, including but not limited to the
calculation of my compensation and commissions, the communication of information pertinent
to ACN’s products or management, and any administrative or other purposes relevant to my
participation as an Independent Representative. I agree to the collection, use, disclosure and
transfer of my personal information by and between ACN Canada, its parents, subsidiaries and
affiliates (collectively “ACN”).
(b) Where applicable, I also consent to having my name, my occupation, position at ACN (ranking),
location of residence, published on the ACN website, or any other marketing or promotional
materials for the purposes of reporting my accomplishments.
(c) My personal information related to my participation in the ACN Compensation Plan will be
maintained electronically, and will be available to ACN employees or agents involved in the
administration and operation of the ACN Compensation Plan who require such access and use for
the performance of their duties or responsibilities.
(d) I understand that I have a right to access and rectify my personal information contained in my
electronic file held that may be obsolete, incomplete or incorrect
NOTI CE OF CANCELLATI ON
I may cancel this transaction, without penalty or obligation, for a full refund, within
ten (10) business days from the date of this Agreement, exclusive of the date of
signing or if processed electronically the date this Agreement is submitted to ACN
for processing. I understand that if I cancel after the ten (10) day period, I am not
entitled to a full refund. If I cancel within the ten (10) business days from the date of
this Agreement, any payments made by me under this Agreement and any instru-
ment executed by me will
be returned within ten (10) business days following receipt by ACN of my Cancellation
Notice. If I cancel, I must make any literature or materials I have received available for return
to ACN in substantially as good condition as when received. To cancel this Agreement, I
must mail, via registered or certified mail, return receipt requested, or deliver personally to
ACN a signed, dated copy of a Notice of Cancellation, or send a telegram to: ACN Canada,
Postal Station B, Montreal, QC H3B 3K3, PO Box 720.
ACCEPTANCE
I hereby apply to become an Independent Representative for ACN Canada (ACN)
and have carefully read and agree to abide by all terms and conditions of this
Agreement, the Compensation Plan, the ACN Anti-Slamming Policy, the ACN
Policies and Procedures, and any other document incorporated by reference or
referred to in these documents (the “ACN Documents”) or which are incorporated by
reference herein. In the event of any inconsistency or conflict between any of these
documents, the terms of this Agreement shall prevail.
By signing this application, it is hereby confirmed that neither this applicant, the applicant’s spouse or life partner (unless they are the applicant’s sponsor) have had any other interest and/or
benefit in any other ACN distributorship within, if applicable, the 12 months prior to the Effective Date of this Agreement, as set forth in the current, Policies and Procedures attached hereto.
I prefer my kit in the following language (choose one):
English Kit T French Kit T
Applicant’s Signature Date
Applicant’s Printed Name
Kit Received T Yes TNo My Team ID Number is________________________
©ACN 2010 CAENG_IR_RP_PW_062910
©ACN 2010 CAENG_IR_RP_PW_062910
For purposes of these Terms, All Communications Network of Canada Co. (ACN
Canada), its parents, subsidiaries and affiliates shall be referred to as “ACN”.
1. I, the undersigned Applicant, affirm that I am of legal age in the province of execution
of this Agreement.
2. I understand that this Agreement is not binding until received and accepted by ACN. I
agree to pay for any products, materials, services or other items that I purchase from ACN
in a timely fashion. In the event that I am delinquent with respect to such payments, I
acknowledge that ACN may offset such debt from any monies owing to me under its
Compensation Program.
3. I agree that I am an Independent Representative responsible for my own business and
not an agent, legal representative or employee of ACN or any party with whom ACN
transacts or contracts business. I agree that I will not be representing in any manner, that
I am an agent, representative, legal representative or employee of ACN or any party with
whom ACN transacts or contracts business and will not be treated as an employee for
purposes of any federal, provincial or local statute, regulation, ordinance or other law.
4. I consent to the collection, use, disclosure and transfer of my personal information as set
out below:
(a) For the purposes of processing my application to become an Independent Representative
aand administering my participation in the ACN Compensation Plan, including but not
limited to the calculation of my compensation and commissions, the communication
of information pertinent to ACN’s products or management, and any administrative or
other purposes relevant to my participation as an Independent Representative, I agree to
the collection, use, disclosure and transfer of my personal information by and between
ACN Canada, its parents, subsidiaries and affiliates (collectively “ACN”).
(b) Where applicable, I also consent to having my name, my occupation, position at ACN
(ranking), location of residence, published on the ACN website, or any other marketing
or promotional materials for the purposes of reporting my accomplishments.
(c) My personal information related to my participation in the ACN Compensation Plan will
be maintained electronically, and will be available to ACN employees or agents involved
in the administration and operation of the ACN Compensation Plan who require such
access and use for the performance of their duties or responsibilities.
(d) I understand that I have a right to access and rectify my personal information contained
in my electronic file held that may be obsolete, incomplete or incorrect by writing ACN,
Attention: Privacy Officer at Postal Station B, Montreal, QC H3B 3K3, PO Box 720, or by
telephone at (514) 390-8666.
5. I may terminate this Agreement for any reason, at any time, by giving ACN prior written
notice at its address of record. ACN may terminate this Agreement pursuant to its Policies
and Procedures or in the event that I breach any part of this Agreement.
6. ACN shall offer a kit for a flat fee which is a non-commissionable and refundable upon
the written request of the IR or written notice of termination of this agreement provided
to the IR by ACN, where the IR returns the Kit in reusable condition after ten (10) business
days but within one (1) year of the date of this agreement. The Kit refund will be the
value of the materials.
7. I understand that ACN offers various services in different markets and, based on business
conditions, certain services or the markets where the services are offered may change
from time to time without notice. Further, I understand that ACN strongly recommends
the marketing of all available services by IRs to their prospective customers.
8. Initial term of Agreement is one year. ACN’s renewal fee commences after the IR’s
first anniversary date of signing agreement. The annual fee is for services provided by
ACN which include, but are not limited to tracking of personal customers, tracking of
downline IRs and accounting services. The IR can obtain a renewal application from the
ACN website. Renewal application and fee must be received by ACN no later than 30
days after the IR’s anniversary date or deactivation of the IR position will occur, resulting
in the forfeiture of future bonuses, commissions or other payments from ACN. There is a
nominal fee to process all payments made to IRs.
9. I acknowledge that ACN is not otherwise affiliated with or authorized on the behalf of
any telecommunications carrier company with whom it transacts or contracts business
and that my IR relationship is with ACN and not with any telecommunications carrier
company with whom ACN transacts or conducts business.
10. I agree that as an IR, this Agreement with ACN grants me the limited authority to
promote and sell the telecommunications products and services of ACN, subject to
terms and conditions established by ACN from time to time or by the carriers with whom
ACN transacts or conducts business.
11. In the process of selling or otherwise promoting ACN’s service or telecommunications
products or services of the various carrier companies, I agree that I, as an IR, will operate in
a lawful, ethical and moral manner and I agree to make no false or misleading statements
regarding the various relationships between ACN, the carriers with whom ACN transacts
or contracts business or me and the telecommunications products and services.
12. I agree to keep accurate records and to avoid any misleading, deceptive or unethical
practices. I further agree to abide by all Federal, Provincial and local laws and regulations
governing the sales contemplated under this Agreement and the ACN Documents. For
greater clarity, I agree to comply with federal and provincial privacy laws respecting the
privacy of my customers, and will only collect, use, disclose and transfer their personal
information with their informed consent, only for the purposes for which they have
consented, and always in compliance with applicable legislation.
13. Neither ACN nor any telecommunications/utilities/Internet carrier/supplier/service
provider companies with whom ACN transacts or contracts business shall be liable under
any circumstances for any damage or loss of any kind, including indirect, special, punitive,
compensatory, or consequential damages, losses or profits which may result from any
cause, including but not limited to, breach of warranty, delay, act, error or omission of
ACN or any carrier/supplier/service provider(s), or in the event of discontinuation or
modification of a product or service by ACN or its carrier/supplier/service provider(s). I
understand that the obligations of ACN and/or its carrier/supplier/service provider(s) are
limited to the performance of best efforts to process customer orders for acceptance and
approval of requested services.
14. ACN specifically reserves its sole proprietary interest in its company name, logo,
trademarks, copyrighted materials or service marks to use the items for its own business
purposes. Thus, I agree that I will not use ACN’s company name, logo, trademarks,
copyrighted materials or service marks in any form (i.e. printed, audio, video, electronic)
except as permitted in writing by ACN in advertising or promotional materials
provided, designed or published by ACN. I also agree that I am prohibited from using
the company name, logo, trademarks, copyrighted materials or service marks of any
telecommunications carrier company which transacts or contracts business with ACN. I
understand that the unauthorized use of trademarks or copyrights is a violation of law
and shall terminate this Agreement.
15. I understand that no governmental or other authorities ever review, endorse or
otherwise approve any product membership, compensation program of any marketing
company.
16. I further agree that as an IR, I am responsible for the payment of all Federal, Provincial
and local taxes, including, but not limited to, income, social insurance, or any other taxes,
contributions, remittances or premiums, which may be required in connection with this
Agreement.
17. I understand as an IR, I am free to select my own means, methods and manner of
operation and I am free to choose the hours and location of my activities under this
Agreement, subject only to the terms of this Agreement and the ACN Documents.
18. I acknowledge that ACN may transact business as a Reseller or Marketing Agent with
various telecommunications carriers in order to provide telecommunications products
and services to ACN’s end customers. The rate for these products and services shall
be established by ACN or its carriers and from time to time shall be subject to change
without prior notice.
19. The Kit shall constitute training to IR in the event that the IR is unable to receive training. I
acknowledge that attendance at the training is entirely optional. If I decide not to attend
the training, this in no way affects my eligibility for commissions.
20. ACN shall periodically make various sales literature, promotion materials, training and
other products or services available. I, however, am under no obligation to purchase any
quantities of those materials or services at any time. Rather, I will have the option to order
and purchase any materials or services, which I may choose.
21. Independent Representatives are not required to purchase any products or services
that ACN markets. If, however, I elect to purchase any products or services marketed
by ACN, I agree to pay for such products or services in a timely manner as prescribed
by ACN or its carrier/supplier/service provider. If I fail to pay for any products or services
so elected within thirty (30) days of the date payment is due, ACN has the right to
terminate this Agreement and apply any compensation otherwise due to me to the
complete satisfaction of any unpaid balance for such products or services or against any
indebtedness owed to me by ACN.
22. I acknowledge that I have the right to sign up as many personal customers as I wish.
For each personal customer signed, I will receive a commission each month from my
personal customers’ telecommunications usage payments and from my network of IR’s
in accordance with the currently valid ACN Compensation Plan. ACN reserve the right
to vary or change eligibility as set out in the compensation plan. Any other payments
I receive will be based upon fulfilling certain terms of qualification as set fort by the
ACN Compensation Plan. I agree that as an ACN Sales Representative, I shall place
primary emphasis upon the sale of telecommunications/Internet services to customers
that are not existing Independent Representatives as a condition of my receipt of
commissions. Under certain circumstances, commission rates may be adjusted for
promotionalproducts or negotiated pricing. I agree that any payments made to me by
ACN in cheque form that remain uncashed by me after six (6) months from the date on
the check are forfeited by me and thereafter are the property of ACN.
23. I acknowledge that as an IR, I am not guaranteed any income nor am I assured any
profits or success, and I certify that no claims of guaranteed profits or representations of
expected earnings that might result from my efforts as an IR have been made by ACN or
my sponsor. In this connection, I shall not represent directly or indirectly that any person
may, can or will earn any stated gross or net amount nor that sponsorship of other IRs is
easy to secure or retain or that substantially all IRs will succeed.
24. I agree to indemnify and hold ACN, its shareholders, directors, officers and employees
harmless from any and all claims, damages, and expenses, including any legal fees,
arising out of my actions or conduct in violation of this Agreement. Ontario law will
apply to the resolution of any dispute, unless otherwise agreed in writing. This provision
shall not constrict ACN from seeking preliminary or permanent injunctive relief in any
court of competent jurisdiction. I understand that I have a right to access and rectify
my personal information contained in my file held that may be obsolete, incomplete or
incorrect by writing ACN, Attention: Privacy Officer at the address listed in the term 4 (d),
or by telephone at (514) 390-8666 .
25. I acknowledge that I have reviewed the ACN Documents. I understand and agree
that the ACN Documents are binding upon me. I further acknowledge that ACN fully
reserves its right to modify this Agreement, and the ACN Documents at any time by
providing me with written notification or verbal communication through the ACN
website (www.acncanada.ca), Newsletter or such modifications through other written
or verbal communication from ACN. I understand that although I may be provided with
information concerning ACN, its business, my IR status and other matters by parties other
than ACN, including my sponsor and other ACN representatives, to the extent that any
such information conflicts with the terms of the Agreement or the ACN Documents, this
Agreement shall be controlling in all cases. To the extent of any conflict between the
Policies and Procedures and any other ACN material, the Policies and Procedures shall
prevail. For purposes of this Agreement, my address as indicated on this Agreement shall
be deemed to be my correct address unless and until written notification of a change of
address is provided by me to ACN.
26. I acknowledge that this Agreement and the ACN Documents incorporated herein by
references constitute the entire Agreement between the parties hereto and shall not
be modified or amended except as described in item 25 above. This Agreement shall
be binding upon and inure to the benefit of heirs, successors and permitted assigns of
the parties hereto. If any provision of the Agreement is determined by any authority of
competent jurisdiction to be invalid or unenforceable in part or in whole for any reason
whatsoever, the validity of the remaining provision or portions thereof shall not be
affected thereby.
27. I acknowledge that the Compensation Plan, based on current products ACN is
marketing, is subject to change without notice.
©ACN, Inc. 2010 YBAFlyer_RP_W_070110
®
Step 1:
- Log onto MyACN for Representatives and
click on Preferences in the top right corner.
- In the left navigation, click on Rep Alerts.
Step 2: Enter your email and wireless
information
- To receive Rep Alerts to your email, enter an
email address. This feld will automatically
populate with the email address ACN has on fle.
However, you may change this to another
preferred email.
- To receive Rep Alerts to your cell phone or
wireless device through an SMS/text message,
enter your wireless information including phone
number, provider and SMS email address. Your
SMS email address will automatically populate
based on the phone number and provider.
Please note: To receive ACN Rep Alerts, you must
have an SMS/text messaging enabled wireless
phone. Standard text messaging rates apply and/or
data usage (depending on your carrier). ACN is not
responsible for these charges.
Your Business Assistant: ACN Rep Alerts
Instructional sign up guide
1
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Stay connected to your business with ACN Rep Alerts, 1 of 8 great tools
included in the Your Business Assistant package, and receive real-time
information on your organization no matter where you are!
ACN Rep Alerts is just 1 of 8 great tools included in the Your Business Assistant
package for the low, monthly price of $29.99 (U.S.), $32.99 (Canada).
Your Business Assistant counts as 1 point toward qualifcations in the U.S.,
Canada and Puerto Rico.
Sign up now by clicking on the Your Business Assistant section of MyACN for
Representatives.
Open Line Alerts are only available to Your Business Assistant subscribers.
If at any time you would like to change or update your preferences, simply complete the
steps above to change your information.
NOTE:
Step 3: Select your Personal Alerts and
Delivery Method
- Select the type of Personal Alerts you would like
to receive: incomplete customers, customer not
activated, TT qualifcations, gained or lost 7th level
qualifcation and promotions.
- Select whether you would like to receive
your alerts through SMS/ Text, email, your
MyACN Inbox or all three.
Step 4: Select your Open Line Alerts and
Delivery Method
- Select the type of Open Line Alerts you would like to
receive: incomplete customers, new TT, payment
hold, TT qualifcations, promotions and downline
lost QTT qualifcations.
- Select whether you would like to receive
your alerts through SMS/Text, email, your
MyACN Inbox or all three.
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From time to time, representatives will be approached by members of the media, which
include journalists, camera crews, television reporters, and newspaper or magazine reporters.
If a representative is approached by a member of the media, their response should not deviate
from one of the following:

“I am an Independent Representative of ACN, not an employee, therefore I am not authorized
to speak on behalf of the company. Please contact ACN directly at (704) 260-3000, or email
[email protected] to get your inquiry addressed by an authorized member of the company. If
you need immediate media information regarding ACN please visit www.acnpresskit.com.”
EH
I am an Independent Representative and not an employee and therefore I am not authorized to speak
on the company’s behalf. Please contact ACN directly – their website is www.myacn.com where you will
find their press kit and media contact information. They will be happy to address your questions.

OekcWo0
Talk about your personal experience with ACN t
Share your story as an individual t

OekcWodej0
Comment or discuss anything to do with ACN the company, its products, its services, or the ACN t
Opportunity.
Make any false, exaggerated or misleading claims regarding income or earnings that the ACN t
Opportunity can provide.
Make any comments that will lead them to believe that you are an authorized contact to represent t
the company.
Be aggressive or violent with any members of the media, as this will reflect badly on the company t
as a whole.
®
©ACN, Inc. 2008 MediaEnq_RP_W_121608