Jorge Poles M. Ausona 4 Llinars del Valles 08450 Barcelona Spain. 1702 Shady Ridge Ct Orlando, Florida 32807 U.S.A. E-mail:
[email protected] [email protected] GOALS: To secure a challenging position where my extensive customer service, continued expand and enrich mi professional career in other field, where I can apply all my experience may be fully utilized and further developed to achieve o rganizational goals and career growing. SKILLS: Good analytical skills, team player, leader to make decision when is ne cessary to a correct professional develop in my activity. EMPLOYMENT: 1975-1977 MontepiTextil de Enfermedades -Accounting Manager 1977 -2004 Banco Atlantico -Card Credit Department -Management of printing systems -Technician in Operation Center (IT Specialist) 2005-2007 Banco Sabadell (Merger Banco Atlantico) -Technician in Operation Center (IT Specialist) 2007-Present day IBM Global Services Spain (Outsourcing) -Technician in Operation Center (IT Specialist) EDUCATION: Liceo St. Marc Barcelona SPAIN -High School PROFESSIONAL SKILLS: 1. Proficiency of Microsoft Office 2. Several informatic knowledge gave from Banco Atlantico 3. I have a smattering of LAN 4. Ideas and concepts of network for Operators 5. Tivoli Netview for OS/390: Host Operation 6. Mainframe environment automation (Remote Operation) 7. MVS system operators course 8. Basic course of OS/MVS 9. VTAM Operation 10. Communications concepts.
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OS/390 Facilities Operation with system 390 HMC MVS: Interactive functions, TSO and ISPF/PDF CICS/ESA for control programmers Operation with S/390 Hardware Management Console MVS System: JCL, utility programs & VSAM/AMS DB2 Operation Cobol II. Basic notions. Fundamentals of Exceptional Customer Service Foundational Competencies (IBM) Global Delivery Framework (IBM)
HOBBYS: Bowhunting, go to untammed wilderness, photography, to read a good boo k, theater, travel and any activity related with culture. LANGUAGES: English (Intermediate), Castillian (Native), Catalan (Native)