Manager of Project Management
Content
JESS VEGA, PMP, MBA [email protected] 4135 Wimbledon Drive HOME: 954-499-6452 Cooper City, FL 33026 MOBILE: 954-257-5366 PROFESSIONAL SUMMARY
Bilingual _Program/Project Manager_ and _IT Management Consultant_: expert at managing team delivery of high-quality, value-added, business solutions and IT capabilities to domestic and multinational businesses on complex, multi-million dollar projects. I HAVE EXPERIENCE MANAGING PROJECTS WITH CROSS-FUNCTIONAL TEAM MEMBERS COLLABORATING IN TASK ASSIGNMENTS FROM DOMESTIC AND INTERNATIONAL (OFFSHORE) LOCATIONS. Programs/projects managed for application systems development and process reengineering, service management and infrastructure, business continuity and disaster recovery, program feasibility analysis and budget development for full program. I also have expertise in applying several SDLC versions and Project Management processes to business needs. I am an energetic, dependable, team player who satisfies stakeholders' requirements while coaching and collaborating with all project performing team members. I am fluent in Spanish and have basic knowledge of Portuguese. POSITION OBJECTIVE Currently in search of a management position, or consulting engagement, accountable for delivering IT capabilities to achieve business goals and objectives, managing enterprise project portfolio and accomplishing high-performance results in these key areas: * Deploying IT capabilities in support of innovative, strategic thrusts in competitive markets * Increasing ROI by improving PM processes to directly support business strategies * Delivering solutions for business process reengineering breakthroughs * Improving enterprise's compliance with pertinent business/industry regulations, security and architecture standards, and risk management and IT governance practices PROVEN SKILLS AND COMPETENCY AREAS IT PROGRAM/PROJECT MANAGER CONSULTANT: increasing return on enterprise project portfolio investments; initiating and managing PMO, defining project management processes fully aligned with PMI's PMBOK process groups for PMOs in management consulting and in internet payment businesses; training project managers in effective use of enterprise project portfolio management tools (Primavera Systems P3e, Project Workbench, MS Project); managing infrastructure
programs and projects for internet banking services company. IT STRATEGY CONSULTANT: analyzing and defining business opportunities; establishing employer and/or client enterprise strategy; designing and directing engagements for improving business processes. ACCOUNT AND ENGAGEMENT MANAGER: generating and converting product-market leads for sales of project portfolio management tools; preparing winning proposals for professional services; setting and negotiating client expectations; executing client engagements at a profit. SOLUTIONS DELIVERY CONSULTANT: defining business case; analyzing requirements and existing business processes; delivering solutions for improving business results; negotiating and tracking contractual tasks with product/service providers; designing and delivering required user training. WORK HISTORY and KEY ACCOMPLISHMENTS SYNTEL, INC. MIRAMAR, FL APRIL 2010 a" PRESENT Project Manager Provide project management services to Syntel's customers: current assignment with American Express Technologies division supporting business demand for its Global Acquisition Customer System. Responsible for all aspects of project management using Method/1 as primary SDLC methodology combined with PMI's PMBOK processes and compliance with AMEX's mature IT project governance. Planning and controlling task outsourcing assignments of onshore and offshore performing team members. Representative project management assignments are as follows: * Managed delivery of solutions for New Product Launch initiatives (Amex payment cards) * Managed projects for supporting insurance product sales campaigns with Business Partners (co-branded payment cards) * Managed projects to support monitoring and auditing Amex compliance with regulation (B) governing creditor granting practices: such as processing of prospects' applications for new credit, and of applications for line of credit increases/ balance transfers for card members. * Managed projects in support of infrastructure upgrade initiatives for distributed systems INDEPENDENT IT AND PROJECT MANAGEMENT CONSULTANT FEB 2009 a" APRIL
2010 While I continued to look for new opportunities during this period, I have conducted short-term consulting activities and successfully pursued several professional certifications. I prepared a Business Proposal for a Financial Services company to provide all financial outsourcing services to Shake-a-Leg-Miami, a not-for-profit organization in Miami. I have also consulted for IT-Advantage on its business development by reviewing its own internet marketing materials and providing recommendations for improving its content. Have also conducted selected sales support activities for small firm that provides business strategy consulting services: Ricardo Olivares Consulting. Have been re-certifying my PMP (current PMP credential, September 2009), acquiring my certification on ITIL V3 Foundation (June 2009), and obtained my CSM (Certified ScrumMaster) credential by ScrumAlliance (April 2010.) TODO1 SERVICES, INC. MIAMI, FL JAN 2008 a" JAN 2009 PROGRAM ADMINISTRATION MANAGER I managed Program Administration unit of Technology Department of TODO1 reporting to CTO and providing project portfolio management services for infrastructure, security, and special projects supporting Office of the President and Executive Management team. Two senior project managers reported to me. RESPOND TO MRA'S RAISED BY OCC TO MERCANTIL COMMERCEBANK Corrected, and achieved full compliance on, 14 OCC-MRAs (Office of the Comptroller of the Currency's Matters Requiring Attention) over a period of 15 weeks. Corrected MRAs included the following results: redesign of TODO1's Business Continuity Plans (BCPs) for each organizational unit; developing Data Center's Disaster Recovery (DRP) Plan; rebuilding and successfully testing remote, hot-DR facility with SunGard. Obtained KPMG Advisory Services' certification of redesigned BCPs and DRP. TODO1 achieved a reduction of disaster recovery period (downtime) from 48 hours to less than two hours. RELOCATION OF TODO1'S COLLOCATED (HOSTED) DATA CENTER Directed and collaborated in relocation of TODO1's data center that hosts client web sites for online, internet banking for its three client banks. Established new communications links with each client bank's financial applications/data bases that fulfill online banking requests for bank's customers. Achieved relocation of data center to new hosting collocation facility, Terremark, with no impact to TODO1's online banking web sites and operations of its three client banks. Over 100 servers running under Solaris and Windows server, Oracle databases, connected through LAN, CISCO routers, SAN (data storage,) and new telecommunications links were physically relocated over a period of three weeks. IDENTIFICATION, QUALIFICATION, AND ASSESSMENT OF E-PPM TOOL Directed search, qualification, and cross-functional team assessment
of E-PPM (Enterprise Project Portfolio Management) tool set for increasing TODO1's E-PPM capabilities, namely: complete visibility of enterprise project portfolio, productivity of performing team resources, and project's ROI. Prepared RFP for qualified vendors to present how their E-PPM product capabilities would satisfy TODO1's project portfolio and resource management requirements. Coordinated presentations by each qualified vendor on their E-PPM tool and compiled assessment of team. Product scores shared with management for next step. Acquisition of recommended tool was deferred pending approval of 2009 budget by Management Committee. AMERICAN EXPRESS TECHNOLOGIES MIRAMAR, FL MAR 2005 a" JAN 2008 Senior Project Manager (Representative strategic and compliance projects) REENGINEERING OF TELEMARKETING PROCESSES FOR BRAZILIAN MARKET: I managed development and deployment of new IT capabilities based on real-time, computer-to-computer communications among networked servers and mainframe supporting a competitive telemarketing sales initiative in Brazilian market. Deployed solution enabled a 600% increase in telemarketing product sales, provided instant assessment to prospects of their new account application just captured by telemarketing agent, reduced new account applications' capture-cycle from two calendar days to less than two minutes, and supported cross-sales of other AMEX products and services to approved prospects by agent. IT project budget was $2MM, and project duration was 18 months. PLANNED, COORDINATED, AND MONITOR PROGRESS OF FOUR LOCAL BRAZILIAN SERVICE SUPPLIERS. DEVELOPMENT OF 10-YEAR QUARTERLY PRODUCT STATISTICAL REPORTS AS PER BANK OF BRAZIL REQUIREMENTS Managed project performing team that developed quarterly statistical reports covering a 10-year period as per regulatory specification issued by Brazilian Central Bank to all payment card providers in Brazilian market. AMEX achieved enterprise compliance with Central Bank's due date and all statistical reporting specifications by using an agile development approach and time-compressed project schedule. AUXIS, INC. CORAL GABLES, FL JUN 2004 a" JAN 2005 Independent Consultant Prepared Auxis-specific ITIL processes to capture required knowledge and guidelines to deploy for clients ITIL delivery services ensuring success for new ITIL consulting practice. Auxis-brand ITIL guidelines minimize preparation and planning activities for Auxis consultants, and increase Auxis' effectiveness and profitability for its ITIL client engagements. Corrected deficiencies in oil/gas exploration client's IT governance practices and recommended changes to client's IT operational processes for a successful SOX audit. INTERNET BILLING COMPANY, DEERFIELD BEACH, FL JUN 2003 a" MAY 2004 Project manager a" Marketing PMO
Developed all PM processes for Project Management Office using PMI's PMBOK reference framework to increase productivity and reduce project life-cycle time. Developed and delivered training in all PM processes to IT staff and non-IT functional managers. CAPITAL ONE FINANCIAL, RICHMOND, VA JUL 2002 a" APR 2003 Sr. Project Manager - Innovation Factory Managed projects to conduct market tests of payment card product innovations and determine their potential for increasing profitability and competitive market share. MIAMI MICRO DATA, INC. MIAMI, FL SEPT 2001a" JUN 2002 Account Executive and Engagement Consultant Sold Primavera Systems' ERP for enterprise project portfolio management: P3e product suite software; integrated client's project methods and practices with P3e; trained client's project managers in the effective use of P3e tool set. Focused on client productivity when designing P3e configurations and integrating project and product management practices into P3e. I am currently trained in P6, rel. 6.2. AUXIS, INC., CORAL GABLES, FL APR 2000a"JAN 2001 Sr. Consultant Developed and deployed Project Management Office's vision for Management and IT consulting firm to achieve higher team productivity and higher profits on its project engagements. Designed all business processes based on PMI's PMBOK to effectively and profitably deliver project solutions to clients.
OTHER WORK EXPERIENCE INDEPENDENT CONSULTING, Costa Rica & Guatemala Aug 1999a"Oct.1999 IT Business Development a" Y2K remediation services AMERICAN EXPRESS TECHNOLOGIES, Miramar, FL Jul 1998 a" Jun 1999 Sr. Project Manager a" Merchant payment systems (A/P) migrations LAC markets COMPUTER HORIZONS CORP., Mountain Lakes, NJ Jun 1997 - Jun 1998 Sr. Project Manager a" Y2K PMO for AT&T and Prudential Insurance clients.
PEOPLESOFT, NE REGION, Teaneck, New Jersey Jul 1996 a" Jun 1997 Functional Financial Consultant a" Implemented PeopleSoft A/R for Bell Atlantic Internet Services.
INDEPENDENT CONSULTANT, Bell Atlantic, Freehold, NJ Jun 1995 -Jul 1996. Project Manager/ IT Consultant a" Network telephony asset management. APPLIED BUSINESS TECHNOLOGY, New York, NY Apr 1994a"Jun 1995 Engagement Manager a" ERP solutions for enterprise IT project portfolio management for businesses in Insurance, Transportation, Medical Instrumentation, Power tool manufacturing, and Telecommunications sectors.
CAP GEMINI AMERICA, Iselin, N.J. Jul 1990 - Sept 1993 Project Manager/IT Consultant a" for Bellcore, AT&T, Bell Atlantic clients
MOBIL CORPORATION, New York, NY, Nov. 1979 a" Jul 1990 Business Systems Consultant a" Domestic/international IT management engagements Education New York University - MBA, Operations Research and Statistics major. Post-MBA courses in Corporate Financial Management
The City College (CUNY) - Bachelor of Science, Mathematics major Professional Affiliation a" Certifications/Training * Project Management Institute, member since 1993, a" PMP credential (Sept. 2009) * ITIL-V3 Foundation certification (June 2009) * ScrumAlliance member, Certified ScrumMaster credential (CSM, April 2010) * Primavera P6: Basic and Advanced Training (Rel. 6.2) (June 2010) * CAP Gemini America's Project Management Bootcamp (1990) on CAP Gemini Sogeti's PQP (Project Quality Plan) and PERFORM project management methodologies
Bilingual _Program/Project Manager_ and _IT Management Consultant_: expert at managing team delivery of high-quality, value-added, business solutions and IT capabilities to domestic and multinational businesses on complex, multi-million dollar projects. I HAVE EXPERIENCE MANAGING PROJECTS WITH CROSS-FUNCTIONAL TEAM MEMBERS COLLABORATING IN TASK ASSIGNMENTS FROM DOMESTIC AND INTERNATIONAL (OFFSHORE) LOCATIONS. Programs/projects managed for application systems development and process reengineering, service management and infrastructure, business continuity and disaster recovery, program feasibility analysis and budget development for full program. I also have expertise in applying several SDLC versions and Project Management processes to business needs. I am an energetic, dependable, team player who satisfies stakeholders' requirements while coaching and collaborating with all project performing team members. I am fluent in Spanish and have basic knowledge of Portuguese. POSITION OBJECTIVE Currently in search of a management position, or consulting engagement, accountable for delivering IT capabilities to achieve business goals and objectives, managing enterprise project portfolio and accomplishing high-performance results in these key areas: * Deploying IT capabilities in support of innovative, strategic thrusts in competitive markets * Increasing ROI by improving PM processes to directly support business strategies * Delivering solutions for business process reengineering breakthroughs * Improving enterprise's compliance with pertinent business/industry regulations, security and architecture standards, and risk management and IT governance practices PROVEN SKILLS AND COMPETENCY AREAS IT PROGRAM/PROJECT MANAGER CONSULTANT: increasing return on enterprise project portfolio investments; initiating and managing PMO, defining project management processes fully aligned with PMI's PMBOK process groups for PMOs in management consulting and in internet payment businesses; training project managers in effective use of enterprise project portfolio management tools (Primavera Systems P3e, Project Workbench, MS Project); managing infrastructure
programs and projects for internet banking services company. IT STRATEGY CONSULTANT: analyzing and defining business opportunities; establishing employer and/or client enterprise strategy; designing and directing engagements for improving business processes. ACCOUNT AND ENGAGEMENT MANAGER: generating and converting product-market leads for sales of project portfolio management tools; preparing winning proposals for professional services; setting and negotiating client expectations; executing client engagements at a profit. SOLUTIONS DELIVERY CONSULTANT: defining business case; analyzing requirements and existing business processes; delivering solutions for improving business results; negotiating and tracking contractual tasks with product/service providers; designing and delivering required user training. WORK HISTORY and KEY ACCOMPLISHMENTS SYNTEL, INC. MIRAMAR, FL APRIL 2010 a" PRESENT Project Manager Provide project management services to Syntel's customers: current assignment with American Express Technologies division supporting business demand for its Global Acquisition Customer System. Responsible for all aspects of project management using Method/1 as primary SDLC methodology combined with PMI's PMBOK processes and compliance with AMEX's mature IT project governance. Planning and controlling task outsourcing assignments of onshore and offshore performing team members. Representative project management assignments are as follows: * Managed delivery of solutions for New Product Launch initiatives (Amex payment cards) * Managed projects for supporting insurance product sales campaigns with Business Partners (co-branded payment cards) * Managed projects to support monitoring and auditing Amex compliance with regulation (B) governing creditor granting practices: such as processing of prospects' applications for new credit, and of applications for line of credit increases/ balance transfers for card members. * Managed projects in support of infrastructure upgrade initiatives for distributed systems INDEPENDENT IT AND PROJECT MANAGEMENT CONSULTANT FEB 2009 a" APRIL
2010 While I continued to look for new opportunities during this period, I have conducted short-term consulting activities and successfully pursued several professional certifications. I prepared a Business Proposal for a Financial Services company to provide all financial outsourcing services to Shake-a-Leg-Miami, a not-for-profit organization in Miami. I have also consulted for IT-Advantage on its business development by reviewing its own internet marketing materials and providing recommendations for improving its content. Have also conducted selected sales support activities for small firm that provides business strategy consulting services: Ricardo Olivares Consulting. Have been re-certifying my PMP (current PMP credential, September 2009), acquiring my certification on ITIL V3 Foundation (June 2009), and obtained my CSM (Certified ScrumMaster) credential by ScrumAlliance (April 2010.) TODO1 SERVICES, INC. MIAMI, FL JAN 2008 a" JAN 2009 PROGRAM ADMINISTRATION MANAGER I managed Program Administration unit of Technology Department of TODO1 reporting to CTO and providing project portfolio management services for infrastructure, security, and special projects supporting Office of the President and Executive Management team. Two senior project managers reported to me. RESPOND TO MRA'S RAISED BY OCC TO MERCANTIL COMMERCEBANK Corrected, and achieved full compliance on, 14 OCC-MRAs (Office of the Comptroller of the Currency's Matters Requiring Attention) over a period of 15 weeks. Corrected MRAs included the following results: redesign of TODO1's Business Continuity Plans (BCPs) for each organizational unit; developing Data Center's Disaster Recovery (DRP) Plan; rebuilding and successfully testing remote, hot-DR facility with SunGard. Obtained KPMG Advisory Services' certification of redesigned BCPs and DRP. TODO1 achieved a reduction of disaster recovery period (downtime) from 48 hours to less than two hours. RELOCATION OF TODO1'S COLLOCATED (HOSTED) DATA CENTER Directed and collaborated in relocation of TODO1's data center that hosts client web sites for online, internet banking for its three client banks. Established new communications links with each client bank's financial applications/data bases that fulfill online banking requests for bank's customers. Achieved relocation of data center to new hosting collocation facility, Terremark, with no impact to TODO1's online banking web sites and operations of its three client banks. Over 100 servers running under Solaris and Windows server, Oracle databases, connected through LAN, CISCO routers, SAN (data storage,) and new telecommunications links were physically relocated over a period of three weeks. IDENTIFICATION, QUALIFICATION, AND ASSESSMENT OF E-PPM TOOL Directed search, qualification, and cross-functional team assessment
of E-PPM (Enterprise Project Portfolio Management) tool set for increasing TODO1's E-PPM capabilities, namely: complete visibility of enterprise project portfolio, productivity of performing team resources, and project's ROI. Prepared RFP for qualified vendors to present how their E-PPM product capabilities would satisfy TODO1's project portfolio and resource management requirements. Coordinated presentations by each qualified vendor on their E-PPM tool and compiled assessment of team. Product scores shared with management for next step. Acquisition of recommended tool was deferred pending approval of 2009 budget by Management Committee. AMERICAN EXPRESS TECHNOLOGIES MIRAMAR, FL MAR 2005 a" JAN 2008 Senior Project Manager (Representative strategic and compliance projects) REENGINEERING OF TELEMARKETING PROCESSES FOR BRAZILIAN MARKET: I managed development and deployment of new IT capabilities based on real-time, computer-to-computer communications among networked servers and mainframe supporting a competitive telemarketing sales initiative in Brazilian market. Deployed solution enabled a 600% increase in telemarketing product sales, provided instant assessment to prospects of their new account application just captured by telemarketing agent, reduced new account applications' capture-cycle from two calendar days to less than two minutes, and supported cross-sales of other AMEX products and services to approved prospects by agent. IT project budget was $2MM, and project duration was 18 months. PLANNED, COORDINATED, AND MONITOR PROGRESS OF FOUR LOCAL BRAZILIAN SERVICE SUPPLIERS. DEVELOPMENT OF 10-YEAR QUARTERLY PRODUCT STATISTICAL REPORTS AS PER BANK OF BRAZIL REQUIREMENTS Managed project performing team that developed quarterly statistical reports covering a 10-year period as per regulatory specification issued by Brazilian Central Bank to all payment card providers in Brazilian market. AMEX achieved enterprise compliance with Central Bank's due date and all statistical reporting specifications by using an agile development approach and time-compressed project schedule. AUXIS, INC. CORAL GABLES, FL JUN 2004 a" JAN 2005 Independent Consultant Prepared Auxis-specific ITIL processes to capture required knowledge and guidelines to deploy for clients ITIL delivery services ensuring success for new ITIL consulting practice. Auxis-brand ITIL guidelines minimize preparation and planning activities for Auxis consultants, and increase Auxis' effectiveness and profitability for its ITIL client engagements. Corrected deficiencies in oil/gas exploration client's IT governance practices and recommended changes to client's IT operational processes for a successful SOX audit. INTERNET BILLING COMPANY, DEERFIELD BEACH, FL JUN 2003 a" MAY 2004 Project manager a" Marketing PMO
Developed all PM processes for Project Management Office using PMI's PMBOK reference framework to increase productivity and reduce project life-cycle time. Developed and delivered training in all PM processes to IT staff and non-IT functional managers. CAPITAL ONE FINANCIAL, RICHMOND, VA JUL 2002 a" APR 2003 Sr. Project Manager - Innovation Factory Managed projects to conduct market tests of payment card product innovations and determine their potential for increasing profitability and competitive market share. MIAMI MICRO DATA, INC. MIAMI, FL SEPT 2001a" JUN 2002 Account Executive and Engagement Consultant Sold Primavera Systems' ERP for enterprise project portfolio management: P3e product suite software; integrated client's project methods and practices with P3e; trained client's project managers in the effective use of P3e tool set. Focused on client productivity when designing P3e configurations and integrating project and product management practices into P3e. I am currently trained in P6, rel. 6.2. AUXIS, INC., CORAL GABLES, FL APR 2000a"JAN 2001 Sr. Consultant Developed and deployed Project Management Office's vision for Management and IT consulting firm to achieve higher team productivity and higher profits on its project engagements. Designed all business processes based on PMI's PMBOK to effectively and profitably deliver project solutions to clients.
OTHER WORK EXPERIENCE INDEPENDENT CONSULTING, Costa Rica & Guatemala Aug 1999a"Oct.1999 IT Business Development a" Y2K remediation services AMERICAN EXPRESS TECHNOLOGIES, Miramar, FL Jul 1998 a" Jun 1999 Sr. Project Manager a" Merchant payment systems (A/P) migrations LAC markets COMPUTER HORIZONS CORP., Mountain Lakes, NJ Jun 1997 - Jun 1998 Sr. Project Manager a" Y2K PMO for AT&T and Prudential Insurance clients.
PEOPLESOFT, NE REGION, Teaneck, New Jersey Jul 1996 a" Jun 1997 Functional Financial Consultant a" Implemented PeopleSoft A/R for Bell Atlantic Internet Services.
INDEPENDENT CONSULTANT, Bell Atlantic, Freehold, NJ Jun 1995 -Jul 1996. Project Manager/ IT Consultant a" Network telephony asset management. APPLIED BUSINESS TECHNOLOGY, New York, NY Apr 1994a"Jun 1995 Engagement Manager a" ERP solutions for enterprise IT project portfolio management for businesses in Insurance, Transportation, Medical Instrumentation, Power tool manufacturing, and Telecommunications sectors.
CAP GEMINI AMERICA, Iselin, N.J. Jul 1990 - Sept 1993 Project Manager/IT Consultant a" for Bellcore, AT&T, Bell Atlantic clients
MOBIL CORPORATION, New York, NY, Nov. 1979 a" Jul 1990 Business Systems Consultant a" Domestic/international IT management engagements Education New York University - MBA, Operations Research and Statistics major. Post-MBA courses in Corporate Financial Management
The City College (CUNY) - Bachelor of Science, Mathematics major Professional Affiliation a" Certifications/Training * Project Management Institute, member since 1993, a" PMP credential (Sept. 2009) * ITIL-V3 Foundation certification (June 2009) * ScrumAlliance member, Certified ScrumMaster credential (CSM, April 2010) * Primavera P6: Basic and Advanced Training (Rel. 6.2) (June 2010) * CAP Gemini America's Project Management Bootcamp (1990) on CAP Gemini Sogeti's PQP (Project Quality Plan) and PERFORM project management methodologies
