Manager or Director or Program Manager
Manager, Director, Program Manager with 10 years experience looking for a Middle Management position.
Content
MANAGER AND CHANGE LEADER: WORKFORCE DEVELOPMENT & HUMAN RESOURCES - Natural leader who excites others to exceptional performance - Innovative thinker who embraces change and inspires others with a vision for t he future - Excels at managing multi-disciplinary teams with a proven track record for del ivering programs on-time and in budget * Creates a culture of innovation, qualit y and accountability within a team CORE COMPETENCIES SHRM (Society for Human Resource Management) Member Program/Project Management Certified Professional Life Coach Change and Transition Leader Performance Coaching Experience Developing a Diverse Workforce Business & Strategy Analyst
PROFESSIONAL EXPERIENCE Providence Health and Services-Beaverton, OR Jul 08-Present Proven leader of managers and supervisors across division of 1700 employees, and demonstrated ability to align workforce development initiatives to organization al objectives. Program Manager, Workforce Education and Development * Championed the first role-based competency model of its kind in the organizati on integrating job duties, competencies, training, and performance management fo r over 320 Patient Relations Representatives across 62 clinics. Model provided 4 5 supervisors with standardized job-role expectations and methods for employee a ccountability and development providing a more effective foundation for performa nce management. * Led cross-functional team of 15 supervisors to design an employee development strategy targeting ways to meet future business needs and provide incentives for employee engagement and retention. * Facilitated working sessions with a supervisory team to consolidate nine job d escriptions into one eliminating confusion when hiring or conducting performance reviews. * Conducted 30 needs assessment interviews with managers and supervisors across 60 clinics to compile a roadmap of customer-driven priorities and solutions that enabled clinic staff to deliver an efficient, service-oriented patient experien ce. Intel Corporation-Hillsboro, OR Feb 98-Aug 08 Expert leader of diverse project teams in HR and Operations with 10 years experi ence developing a global workforce and driving organizational change in a compan y with over 90k employees. Project Manager, Transition and Change Management * Performed a job-role impact assessment for a global outsourcing initiative res ulting in employee transition plans and communication strategy for the business transformation. As communications lead, designed and distributed monthly e-newsl etter ensuring employee awareness and readiness for new organizational structure s and processes. * Managed and facilitated organizational readiness plans to ensure new project d
eployments did not adversely impact sustaining business operations. As single po int of contact, provided leadership and direction for closure of organizational readiness issues prior to project implementations. Project Manager, Supply Chain Quality and Logistics * Directed an organizational-wide skills assessment with senior managers of over 100 employees identifying key areas for improving supply chain skills to meet e merging business needs. Subsequently led an employee development program with jo b-specific learning plans online allowing employees and managers to quantify and track the growth of supply chain skills, critical to meeting a 2007 strategic o bjective. * Deployed a worldwide freight cost training initiative for 150 employees that l ed to a 5% reduction year-over- year in freight costs. * Devised a testing strategy, early adopter program, and migration plans to ensu re business critical applications were ready and compatible with Office 2007 and Windows XP software prior to a company-wide upgrade. * Facilitated project planning sessions in accordance with standardized project lifecycle methodology and Project Management Institute processes that led to the successful implementation of key projects on time and within budget. HR Operations Key Projects Manager * Acted as liaison between external vendor and internal partners to ensure new t ravel and expense reimbursement reports met business requirements enabling inter nal partners to manage employee travel costs and compliance. * Designed global training strategy for a PeopleSoft 8 upgrade that led to the d eployment of an online course ensuring 1600 international users were ready for t he new software. * Wrote requirements and design documents for 106 PeopleSoft queries resulting i n an 85% reduction in workforce reports. PROFESSIONAL ACHIEVEMENTS A Divisional Recognition Award (DRA) is the highest level award Intel gives for projects * DRA for design and deployment of Freight Cost Optimization training. * DRA for successful end-of-life of a Planning system called Integral. * DRA for successful transition of the Applied Statistics Solver simplification project. * DRA for outstanding planning and flawless execution migrating a Corporate Inve ntory Management Tool to a stable platform. * HR DRA for delivery of global PeopleSoft 8 workforce reporting solutions. EDUCATION BA, Criminal Justice; Minors in Sociology and Spanish, Indiana University, Bloom ington Diploma in Litigation Management, Philadelphia Institute for Paralegal Training Certified Professional Life Coach, Centre for Coach Training (now New Vibe Train ing) Preparing for SHRM Certification, targeting exam window of Dec-Jan. 2011 PERSONAL Community involvement as volunteer supporting fund raising events for Self Enhan cement Inc. a non-profit charter school for inner city youth Former Chair of the Board of Directors for a non-profit 2008-09
PROFESSIONAL EXPERIENCE Providence Health and Services-Beaverton, OR Jul 08-Present Proven leader of managers and supervisors across division of 1700 employees, and demonstrated ability to align workforce development initiatives to organization al objectives. Program Manager, Workforce Education and Development * Championed the first role-based competency model of its kind in the organizati on integrating job duties, competencies, training, and performance management fo r over 320 Patient Relations Representatives across 62 clinics. Model provided 4 5 supervisors with standardized job-role expectations and methods for employee a ccountability and development providing a more effective foundation for performa nce management. * Led cross-functional team of 15 supervisors to design an employee development strategy targeting ways to meet future business needs and provide incentives for employee engagement and retention. * Facilitated working sessions with a supervisory team to consolidate nine job d escriptions into one eliminating confusion when hiring or conducting performance reviews. * Conducted 30 needs assessment interviews with managers and supervisors across 60 clinics to compile a roadmap of customer-driven priorities and solutions that enabled clinic staff to deliver an efficient, service-oriented patient experien ce. Intel Corporation-Hillsboro, OR Feb 98-Aug 08 Expert leader of diverse project teams in HR and Operations with 10 years experi ence developing a global workforce and driving organizational change in a compan y with over 90k employees. Project Manager, Transition and Change Management * Performed a job-role impact assessment for a global outsourcing initiative res ulting in employee transition plans and communication strategy for the business transformation. As communications lead, designed and distributed monthly e-newsl etter ensuring employee awareness and readiness for new organizational structure s and processes. * Managed and facilitated organizational readiness plans to ensure new project d
eployments did not adversely impact sustaining business operations. As single po int of contact, provided leadership and direction for closure of organizational readiness issues prior to project implementations. Project Manager, Supply Chain Quality and Logistics * Directed an organizational-wide skills assessment with senior managers of over 100 employees identifying key areas for improving supply chain skills to meet e merging business needs. Subsequently led an employee development program with jo b-specific learning plans online allowing employees and managers to quantify and track the growth of supply chain skills, critical to meeting a 2007 strategic o bjective. * Deployed a worldwide freight cost training initiative for 150 employees that l ed to a 5% reduction year-over- year in freight costs. * Devised a testing strategy, early adopter program, and migration plans to ensu re business critical applications were ready and compatible with Office 2007 and Windows XP software prior to a company-wide upgrade. * Facilitated project planning sessions in accordance with standardized project lifecycle methodology and Project Management Institute processes that led to the successful implementation of key projects on time and within budget. HR Operations Key Projects Manager * Acted as liaison between external vendor and internal partners to ensure new t ravel and expense reimbursement reports met business requirements enabling inter nal partners to manage employee travel costs and compliance. * Designed global training strategy for a PeopleSoft 8 upgrade that led to the d eployment of an online course ensuring 1600 international users were ready for t he new software. * Wrote requirements and design documents for 106 PeopleSoft queries resulting i n an 85% reduction in workforce reports. PROFESSIONAL ACHIEVEMENTS A Divisional Recognition Award (DRA) is the highest level award Intel gives for projects * DRA for design and deployment of Freight Cost Optimization training. * DRA for successful end-of-life of a Planning system called Integral. * DRA for successful transition of the Applied Statistics Solver simplification project. * DRA for outstanding planning and flawless execution migrating a Corporate Inve ntory Management Tool to a stable platform. * HR DRA for delivery of global PeopleSoft 8 workforce reporting solutions. EDUCATION BA, Criminal Justice; Minors in Sociology and Spanish, Indiana University, Bloom ington Diploma in Litigation Management, Philadelphia Institute for Paralegal Training Certified Professional Life Coach, Centre for Coach Training (now New Vibe Train ing) Preparing for SHRM Certification, targeting exam window of Dec-Jan. 2011 PERSONAL Community involvement as volunteer supporting fund raising events for Self Enhan cement Inc. a non-profit charter school for inner city youth Former Chair of the Board of Directors for a non-profit 2008-09
