Manager or Director or VP

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JERRY L. MILLER, MBA, PHR 1002 W. Marjorie Street * Lakeland, FL * (C) 863-899-1885 [email protected] Human Resource Professional QUALIFICATIONS SUMMARY Accomplished human resources professional with significant expertise in benefits administration, payroll processes, recruitment methodologies and compensation s ystems. Significant strengths include: ~Leadership ~Internal and External Liaison ~Payroll/Benefits ~Recruitment/Rete ntion ~Team Building ~Complaint Resolution ~Automated Systems ~Regulatory Compliance PROFESSIONAL EXPERIENCE HUMAN RESOURCES MANAGER - CONTRACT TEMPORARY, FLORIDA LIFT SYSTEMS, TAMPA, FL, 0 1/2011 - PRESENT ~ Develop, publish and administer human resources procedures and policies ~Negotiate provider contracts for insurance, 401k, and payroll ~Manage full life-cycle recruitment process ~Direct the annual benefits renewal and vendor negotiation. ~Manage employee relations, performance reviews, testing, and training programs ~Process payroll for over 150 employees from 3 different companies and 2 states using ADP Total Source ~Administer company 401k plan using Principal ~Spearhead Workers Compensation program reducing injury reporting time by 75% ~Manage the Performance Evaluation program resulting in a turn around time for r eviews to within 3 weeks ~Work with Executive Team on salary reviews and surveys ~Conduct needs assessment, develop training curriculum and conduct training sess ions on various topics DIRECTOR - CONTRACT, QUEST, INC., TAMPA, FL, 07/2009 - 12/2009 ~Work with Management Team to coordinate, recommend, and implement staff recruit ment and retention programs. ~Actively participate in Executive Core Team meetings. ~Lead, guide, and direct the day-to-day activities of the HR department. ~Ensure company compliance in meeting OSHA, State, Federal, and Company regulati ons. ~Design and implement an applicant tracking and turnover report process. ~ Developed and maintained accurate job descriptions and uniform evaluation docu ments. ~ Conducted exit interviews and analyzed data for corrective actions and to impl ement continuous improvement. ~Assist Managers and Supervisors with coaching and counseling, recommend appropr iate course of ~ Resolved employee complaints in conjunction with harassment allegations and ci vil rights complaints. ~Respond to all unemployment claims in a timely manner; represent the organizati on at all appeal hearings. ~Recruiting by attending local job fairs, networking at technical schools and ot her external resources ~Coordinate and present internal training programs as needed, including Corporat e Compliance and Diversity. ~Work in conjunction with Safety Coordinator to monitor on the job injuries and/ or illness HUMAN RESOURCES GENERALIST, VASTEC, INC., TAMPA, FL, 11/2007-1/2009

OTH SERVICES, INC. ~ Managed benefits administration for six separate companies and more than 150 e mployees including claims resolution, change reporting, invoice approval, and an nual reevaluation of company policies to maintain cost effectiveness. ~ Developed and implemented human resources policies and procedures. ~ Developed and administered wage and salary programs based on company policies and substantial industry research. ~ Researched and implemented drug testing/background checks for all new hires ut ilizing a vendor organization and reviewed results to ensure company requirement s were met. ~ Created and conducted training for new supervisory personnel and planned/condu cted new employee orientation. ~ Managed job posting sites, posted open positions, reviewed resumes; conducted background checks, reference checks and drug testing; and extended offers of emp loyment. ~ Developed and maintained accurate job descriptions and uniform evaluation docu ments. SENIOR HUMAN RESOURCES GENERALIST - CONTRACT, FANEUIL, INC., LAKELAND, FL, 03/20 07-10/2007 ~ Managed all human resources programs including staffing, employment processing , payroll, health and benefits, training and development, records management, sa fety, employee relations and retention, and labor relations for a company with m ore than 150 employees dispersed across three shifts in a 24-hour operation. ~ Ensured compliance with all federal and state personnel laws and legal require ments; researched current and pending legislation and enforced adherence to requ irements. HUMAN RESOURCES REPRESENTATIVE, UNIVERSITY OF SOUTH FLORIDA, TAMPA, FL, 08/200403/2007 ~ Responsible for Human Resource duties for 5 different colleges/departments at USF for union and non-union employees including recruiting for all union and non -union university positions, collecting resumes, scheduling interviews with hiri ng departments, approving paperwork for selected candidates, conducting new empl oyee orientations and entering employee information into HR database. ~ Ensured that recruiting strategies for both internal and external recruitment events were aligned with the university's business needs as well as federal, sta te and university laws, rules and regulations. SECRETARY III, POLK COUNTY BOARD OF COUNTY COMMISSIONERS, BARTOW, FL, 05/2002-08 /2004 ~ Served as personal assistant to division director; initiated and carried vario us administrative duties through to completion and independently followed up on project information, meetings and pending actions. ~ Drafted, prepared, proofread, processed and researched forms, memoranda, lette rs, records, reports, summaries and other written documents using word processin g and other related software. ~ Ensured the accuracy of fiscal transactions, processed department payroll, and supervised subordinates' work. EXECUTIVE ADMINISTRATOR, LOS ANGELES COMMUNITY SERVICE CENTER, LOS ANGELES, CA, 06/2000-04/2002 ~ Coordinated the accounting, human resources, and IT functions for union and no n-union employees in the Finance/Accounting department. ~ Conducted initial accounting and finance department employee interviews, perfo rmed background checks, presented new employee training and processed insurance policies and petty cash records. EDUCATION

Master of Business Administration in Human Resource Administration, St. Leo Univ ersity, St. Leo, FL, 2008 Bachelor of Science, Business Management, University of South Florida, Lakeland, FL, 2005 Associate of Arts, Business Administration, Polk Community College, Lakeland, FL , 2003 CERTIFICATIONS/AFFILIATIONS/COMPUTER SKILLS Certified Professional in Human Resources (PHR), 2005 Society for Human Resource Management (SHRM) / Mid-Florida Society for Human Res ource Management (MFSHRM) International Association of Administrative Profession als Microsoft Office; ADP Total Source, PeopleSoft; Adobe PageMaker; eFAACT Accounti ng and Payroll Systems

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