PHIL MANDEL 7104 Powderhorn Circle Las Vegas, Nevada 89128 Residence: (702) 646-2047 Cell: (702) 807-7541 email: [email protected]
MANAGEMENT AND DEVELOPMENT Manager / Project Manager / Training Services Director Quality Assurance Manager / Application Trainer / Technical Writer * * * * Strategic Planning * Needs Assessments * Metrics Determination Project Management * Policies * Compliance * Staff Mgmt * Program Developer Curriculum Design * Facilitator * Public Speaking Documentation Specialist
Dynamic, confident, and creative project and support manager with a logical meth od to effective implementation. Turn concepts into reality. Excels at defining project scope, goals and deliverables. Develop full-scale project plans and asso ciated communications documents. Establishes benchmarks, milestones and associat ed metrics. Liaise with project stakeholders and fosters communication and coope ration among all project stakeholders. SELECTED ACHIEVEMENTS Coordinated the implementation, support, and managed the training on new procure ment, slot management, finance, point of sale, and respective reporting systems for the L'auberge du Lac Resort Casino in Louisiana. Project managed the consolidation and integration of multi-property GL, AR, AP a nd Payroll systems. Wrote the specifications for customization, and managed the implementation and t raining of a very complex work management and inventory system. Working very clo sely with non-computer literate management and staff in field engineering, store keeping, vehicle maintenance, and work order control. Repeated similar processe s for implementation of payroll/accounting system and a HR applicant screening a nd tracking system. Created and managed Corporate IT Support Services department for Pinnacle Entert ainment, a rapidly growing casino company. Designed and managed the Las Vegas Valley Water District's internal Information Systems Help Desk and its problem tracking, escalation and routing methodologies . Coordinated the implementation of PC computers and 5250 emulation to the main AS400 throughout the organization. Developed scalable solutions to maintain a high level of support for an increasi ng user population. Coordinated the rollout and managed the training of an on-line procurement syste m for over 150 Hilton Hotels. Synchronized the assistance of over 30 third part y facilities (New Horizons) from coast to coast and completed the project within 6 weeks. Teamed with Human Resources in blueprinting and implementing the PurchasePro.com Corporate University for employees and clients.
PROFESSIONAL EXPERIENCE: Manager IT Project Management and Training / IT Services, Pinnacle Entertainment , Las Vegas, NV Perform needs assessment, determine metrics, and coordinate implementation of mu ltiple IT projects across multiple Hotel and Casino properties. Coordinate proje ct resources; create schedules, documentation and reporting. Coordinate implemen tation of GL and Payables system consolidation with other account applications f or multiple hotel/casino properties. Develop and facilitate the implementation and integration of gaming systems such as IGT Advantage, Bally's ACSC and CDI, procurement systems (EATEC and Stratton Warren), PMS (LMS), and POS (MICROS) systems. Provide additional coordination a nd training session on internal procedures for respective managers and superviso rs on the integration points of the reservation system, front desk, key cards, p oint-of-sale, slot club, and accounting systems. Director of Training Services, PurchasePro.com, Las Vegas, NV Responsible for consolidating, creating, and coordinating all training divisions and projects for an on-line purchasing system. Approximately two thirds of our client base was the Gaming/Hospitality industry. Developed the train the trainer curriculum, hired and mentored the respective training supervisors on training the trainers in their groups. Coordinated the rollout and managed the training o f the on-line procurement system for over 150 Hilton Hotels. Teamed with Human Resources to design and implement the Corporate University (PurchasePro U) for e mployees and clients. Quality Manager, BMM Compliance, Las Vegas, NV Performed test result and certification letter verification. Developed all class room and on-line course content, and facilitated Engineering resource training. The primary areas of training focused on Gaming Regulatory compliance and test m ethodology, new hire orientation, regulatory jurisdiction certification report p rocesses and content creation, compliance requirements, internal and client repo rting, and accreditation requirements. Additionally, created the training materi als for a six hour introduction to IT Security presented to National Indian Gami ng Commission members. Support Coordinator, Las Vegas Valley Water District, Las Vegas, NV: Established the organization's first internal IT Help desk and support departmen t. Wrote the specifications for customization, implementation, course curriculum and training of a complex work management and inventory system. The audience va ried from department heads, managers, front line supervisors, as well as warehou se, maintenance and field technician staff. Training Specialist, Tech Results, Las Vegas, NV Design, develop, and implement classroom content and evaluation criteria on casi no enhancement products. Facilitate client and internal application training on casino enhancement product suite consisting of Marketing, Business Intelligence, Promotions and Casino Host. Coordinate client class schedules and facilities. Internal Trainer, IGT, Las Vegas NV Train product installation trainers on the IGT Advantage casino system products and training methodology. Additionally train project managers and system enginee rs on the product suite. ADDITIONAL PROFESSIONAL EXPERIENCE: Academic Dean, Lincoln Tech, Las Vegas, NV Manager, QA and Documentation, Group1 Software, Las Vegas, NV
Manager, Documentation & QA, Electronic Data Technologies, Las Vegas, NV Chief Supervisor of Data Control, Comptroller Office, City of Chicago, IL Application Trainer and Multimedia Developer, Computer Sciences Corp., Las Vegas , NV Contract Technical Writer, Bally Gaming Systems, Reno, NV Contract Website Developer, New Millennium Connections, Las Vegas, NV EDUCATION B.A., Communications, University of Illinois, Chicago, IL Certification in Computer Programming and Documentation, Control Data Institute, Chicago Certification in Computer User Training and Documentation, Association of Comput er Application Instructors, Charleston, NC Program Certifications: Effective Supervision, Leadership and Motivation, Time M anagement