MBA Syllabus

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Master of Business Administration (MBA)

Information Provided On: Program Structure Syllabus List of Reference Books

1. Program Structure for MBA (Revised Fall 2007):
First Sub. Code Subject Semester Title Credits MB0022 Management process and Organization Behavior MB0023 Business Communication 3 B0024 Statistics for Management M 3 B0025 Financial and Management Accounting M 3 B0026 Managerial Economics M 3 B0027 Human Resource Management M 3 otal T Credits 18

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Sub. Code MB0028 3 B0029 M 3 B0030 M 3 B0031 M 3 B0032 M 3 B0033 M 3 otal T 36

Second Semester Subject Title Credits Production & Operation Management Financial Management Marketing Management Management Information System Operations Research Project Management Credits

Third Semester Sub. Subject Title Credits Code MB0034 Research Methodology 3 B0035 Legal Aspects of Business M 3 roject (continued into the fourth P semester) Electives : roup I – Finance G MF0001 Security Analysis & Portfolio Management 2 F0002 Mergers & Acquisitions M 2 F0003 Taxation Management M 2 F0004 Internal Audit & Control 2 M Group II – Marketing MK0001 Sales, Distribution & Supply Chain Management 2 K0002 Consumer Behaviour 2 M

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MK0003 Retail Marketing 2 K0004 Marketing Research M 2 Group III – Human Resource Management MU0001 Manpower Planning & Resourcing 2 MU0002 Management & Organizational Development 2 U0003 Employee Relations Management M 2 U0004 HR Audit M Group IV – Information Systems MI0024 Software Engineering 2 I0025 Database Management Systems (DBMS) M 2 I0026 Computer Networks 2 M MI0027 Business Intelligence and Tools 2 Group V - Banking MA0027 Financial Systems & Commercial Banking 2 A0028 Banking Related Laws & Practices M 2 A0029 Banking operations 2 M MA0030 Retail Banking 2 Group VI – Retail Operations ML0001 Warehousing and Supply chain Management 2 L0002 Buying and Merchandising 2 M ML0003 Stores Operations 2 L0004 Retail IT Management M 2 otal T Credits 50

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Fourth Semester Sub. Subject Title Credits Code MB0036 Strategic Management & Business Policy 3 B0037 International Business Management M 3 roject P (continued from third semester) Electives : roup G I Finance MF0006 International Financial Management 2 F0007 Treasury Management M 2 F0008 Merchant Banking & Financial Services M 2 F0009 Insurance & Risk Management M 2 Group II MK0006 Marketing Marketing & Customer Services RelationshipManagemen t MK0007 Advertising Management & Sales Promotion 2 K0008 M EMarketing

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MK0009 International Marketing 2 Group III Human Resource Management MU0006 Compensation & Benefits 2 U0007 Performance Management &n Appraisal M 2 U0008 Talent Management & Employee Relations M 2 U0009 Change Management 2 M Group IV – Information Systems MI0029 ERP MI0030 E-Commerce & Web Design 2 I0031 Technology Management 2 M MI0032 E-CRM and Supply Chain Management 2 Group V - Banking MA0032 Merchant Banking & Financial Services 2 A0033 Treasury Management M 2 A0034 Corporate Banking 2 M MA0035 Institutional Banking 2 Group VI – Retail ML0006 Operations Marketing and Customer Services RelationshipManagemen t ML0007 Advertising Management and Sales Promotion 2 L0008 Mall Management M 2 L0009 Project Management M 2 otal T Credits 68

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2. Syllabus for M.B.A (Revised Fall 2007)
First Semester I Management Process and Organizational Behavior (3 Credits) Subject Code - MB0022
Unit 1: Organizational Behaviour • Introduction • The Functions of Management Assessment • Self Questions • Management Skills Managerial • Roles Definition of Organisation • Behaviour and Features of • Nature OB Organizational Behaviour as a • Discipline • Goals of Organizational Behaviour • Contributing Discipline to OB • Challenges of Organization Behaviour Unit 2: Foundation of Organizational Behaviour: Behaviour • Introduction • Basic model of Individual Behaviour • Biographical Characteristics • Abilities • Theories of learning Principles • of reinforcement • Limitations of behaviour modification Unit 3: Values, Attitudes and Job Satisfaction • Introduction • Values Contemporary ethical issues in • Organizations • Attitude • Cognitive dissonance theory Work attitudes and job • satisfaction Unit 4: Personality & Emotions Introduction • • Definition of Personality • Determinants of Personality • Theories of Personality

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• Personality characteristics organization • Emotion • Theories of Emotion Unit 5: Perception • Introduction • Perception Process Barriers • to perception • Impression management • Attribution in organization • Kelley's Attribution Theory

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Unit 6: Motivation • Introduction • Process of Motivation • Nature and Importance of Motivation • Theories of Motivation Tools • Motivating • Special issues in Motivation Unit 7: Group Behaviour • Introduction • Types of Groups • Characteristics of Groups Structure • Group • Techniques for Group Decision Making Understanding • Group Productivity • Undertaking Work Teams Unit 8: Power and Politics in Organizations • Introduction • Sources of Power in Organizations • Political behaviour in organization Unit 9: Conflict Management • Introduction • Definition of Conflict Conflict management • strategies • Negotiation • Stress Managing • Stress Framework for Preventive Stress • Management Crisis • management

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Unit 10: Organizational Change and Development • Introduction • Organization ChangeResistance to • Change • Approaches to Organizational Change Definition • of Organizational Development Intervention or • OD TechniquesOrganization • Learning • Organizational Effectiveness

II Business Communication (3 Credits) Subject Code - MB0023
Unit 1: Language and Communication • Introduction • Definition of Communication Process • The of Communication • Barriers to Effective Communication • Types of Communication • The Impact of Communication on Performance Unit 2: Remedial English • Introduction • Parts of Speech • Sentences Subject-Verb • Agreement Voice and Passive • Active Voice • Degrees of Comparison and Indirect • Direct Speech Unit 3: Oral Skills for Effective Communication • Introduction • Advantages and Disadvantages of Oral Communication • One-to-One Oral CommunicationOral • Presentations Unit 4: Listening Skills • Introduction • What is listening? • Types of Listening • Barriers of Effective Listening • Strategies for Effective Listening

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• Semantic MarkersListening to Customer • Complaints Unit 5: Reading Skills • Introduction • What is reading? of reading • Types • SQ3R Technique Of Reading

Unit 6: Writing Skills
• Introduction • Note Taking • Paraphrasing • Elements of writing Business Letter • Writing • Other Business Communications Unit 7: Organizational Communication • Introduction Communication in an • Organisation • Meeting s Memo • Circulars and • Notices • Report Writing Principles of Proof • Reading Unit 8: Problems of Style Introduction • • Uses of Punctuations Punctuation • Categories Unit 9: Group Discussion and Interview Introduction • • Group Discussion (GD) – Meaning and Purpose Job • Interviews

III Statistics for Management (3 Credits) Subject Code - MB0024
Unit 1: Introduction to Statistics Introduction • • Collection, Classification and Presentation of Data Measures of Central • TendencyMeasures • of Dispersion

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Unit 2: Probability • Introduction • Basic terminology used in Probability • Mutually Exclusive Events Types • of Probability Relative Frequency of Occurrence • • Subjective Probabilities • Probability Rules Probabilities under Conditions of Statistical • Independence • Probabilities under Conditions of Statistical Dependence • Baye’s theorem

Unit 3: Probability Distributions
• Introduction • Bernoulli Distribution • The Poisson Distribution Normal Probability Distribution–Continuous probability • The distribution Unit 4: Sampling and Sampling Distributions • Introduction • Types of Sampling • Random Sampling or Probability Sampling • Sampling Distributions • The Relationship between Sample size and standard error Unit 5: Estimation • Introduction • Point Estimates • Interval Estimates: Basic Concepts • Interval Estimates and Confidence Intervals • Calculating Interval Estimates of the Mean from Large Samples • Calculating Interval Estimates of the Proportion from Large Samples • Interval Estimates Using the t Distributio student’s n • Determining the Sample size in Estimation Unit 6: Testing of Hypothesis • Concepts Basic to the Hypothesis • Testing Procedure Testing Hypotheses Testing of Means when • Hypothesis is known s • Hypothesis Testing of Proportions: Large Samples • Hypothesis Testing of Means when s is not known

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Unit 7: Chi – Square and ANOVA • Introduction 2 as • Chi – square a test of independence • Analysis of Variance (ANOVA) Unit 8: Simple Correlation & Regression • Introduction • Correlation • Regression Unit 9: Business Forecasting & Time Series • Introduction • Business Forecasting • Time Series Unit 10: Index Numbers • Introduction • Index Number – Definition Index Numbers • Types of • Limitations of Index Numbers • Utility and Importance of Index Numbers IV Financial and Management Accounting (3 Credits)Code - MB0025 Subject Unit 1: Financial Accounting Introduction • Introduction • Basic Accounting Concepts Entry Accounting • Double • The Accounting TrailFinancial Statements and their • NatureAccounting Equation • The Unit 2: Primary Books • Introduction • Ground Rules of Journal Entry • Types of Journals Unit 3: Secondary Books • Introduction • Types of secondary books • Posting techniques in the ledger – An

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Unit 4: Trial Balance and Final Accounts
• Introduction • Preparation of the Trial Balance Errors • and their Rectification • Final Accounts Unit 5: Introduction to Management Accounting • Introduction • Decision-making as a Nucleus of Management • Meaning and Scope of Management AccountingCost • Analysis • Budgetary Control • Standard Costing and Variance Analysis Financial • Analysis • Relevant Cost • Management Accounting Framework • Functions of Management Accounting • Special Features of Management Accounting and Demerits of Management • Merits Accounting • Differences between Management Accounting and Financial Accounting Unit 6: Financial Statement Analysis • Introduction • Meaning of Ratio Analysis • Classification of Ratios Advantages of Ratio • Analysis • Limitations of Ratio Analysis • Computation of Ratios (Problems) Unit 7: Funds Flow Analysis • Introduction • Meaning of Fund Flow Statement • Objectives of Fund Flow Statement in Preparation of Fund Flow • Steps Statement • Computation of changes in Working Capital and Fund from Operation Unit 8: Cash Flow Analysis • Introduction • Meaning of Cash Flow Statement • Objectives of Cash Flow Statement of Cash Flow • Uses Statement in Preparing Cash Flow • Steps Statement • Difference between Cash and Fund Flow Statement

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• Computation of Cash from Operations Unit 9: Understanding Cost • Introduction • Meaning of Cost • Statement of Cost or Cost Sheet • Valuation of W-IP Unit 10: Marginal Costing and Break-even Analysis • Introduction • Concept of Marginal Costing Break-even • Chart • Break-even Analysis • Advantages (or Applications) of Marginal Costing • Limitations of Marginal Costing • Some Useful Equations of Marginal Costing Unit 11: Budgetary Control • Introduction • Meaning of Budget • Essential Features of Budgetary Control • Steps in Budgetary Control of Budgets • Types • Advantages of Budgetary Control • Limitations of Budgetary Control Unit 12: Standard Costing • Introduction • Meaning & Definition of Standard Costing • Standard Costing & Budgetary Control • Establishment of Standard Cost • Variance Analysis V Managerial Economics Credits)Code - MB0026 Subject (3

Unit 1: Demand Analysis • Introduction • What is Managerial Economics? • Demand Analysis • Elasticity of Demand • Demand forecasting and methods of demand forecasting

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Unit 2: Market Equilibrium • Introduction • Supply Analysis • Market Equilibrium Unit 3: Production Function • Introduction • Cost concept • Production function Unit 4: Objectives of Firms • Introduction • Profit Maximization Model • Economist Theory of FirmCyert and March’s Behavioural • theory • Marris Growth Maximisation Model • Baumol Static and Dynamic Model • Williamson’s Managerial Discretionary theory Unit 5: Revenue Analysis and Pricing Policies • Introduction • Revenue Analysis Pricing • Policies Unit 6: Market Analysis • Introduction • Market Structures Industry • Analysis Unit 7: Operational Significance of Consumer’s Surplus • Introduction • Meaning of Consumer Surplus Producer’s • Surplus Unit 8: Macro Economics and Business Decisions • Introduction • Basic concepts of Macro Economics • Macro Economic Ratios Unit 9: Consumption and Investment Function • Introduction • Consumption Function • Investment Function

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Unit 10: Stabilization Policies • Introduction • Monetary Policy • Fiscal and Physical Policy Physical • Policy Unit 11: Business Cycle • Introduction • Business Cycle • Theories of Business Cycle • Inflation Unit 12: Natural Environment and Business • Introduction • Externalities and Environmental degradation

VI Human Resource Management (3 Credits) Subject Code - MB0027
Unit 1: Human Resource Management • Introduction • The Human Resources and their Importance • Economic & Non Economic Factors and their Interaction • Evolution of the Management of Human Resources: Indian Context • Human Relations TheoryObjectives of Human • Relations • Factors Responsible for Growth of Human Relations • The Position in India • The Human Relations Movement • Scope of Human Relations • Distinction between Personnel Management & Human Resources Management Unit 2: Human Resource Planning & Selection Policy • Introduction • Human Resource Planning • Need for Human Resource Planning • Process of Human Resource Planning • Human Resource Planning System • Responsibility for Human Resource Planning Selection • Policy Recruitment • Policy • Factors Affecting Recruitment

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• Sources of Recruitment • Recruitment Practices in India Problem of the "Sons of the • The Soil' Assessment of the Recruitment • Programme • Steps in Selection Procedure Unit 3: Employee Growth & Development Training Introduction • • Meaning of Training: • Objectives of TrainingImportance of • Training Training • Needs Identification Organization • Total Analysis Task • Analysis Man • Analysis • Training Areas identified by TrainersResponsibility for • Training • Training Organization Planning • Lead Time • Types and Techniques of Training and development: • Objectives of Training Methods • Classification of Training Methods/Techniques. by • Training Supervisors and Importance of Management • Need Development • Evaluation of Training • Why Training Fails? Improving Effectiveness of • Training Unit 4: Performance Appraisal • Employee Review, Evaluation and Recognition to Evaluate: Evaluation • How Techniques • Individual evaluation Methods • Multiple-person Evaluation Methods Other • MethodsAppraisal, Praise or • Recognition • Rewards and Incentives • Promotions • 360 Degree Appraisal Unit 5: Compensation Management • Introduction • Wage & Salary Administration • Job Satisfaction • Wage and Salary Administration

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• Machinery for Fixing Wages • Job Evaluation • Objectives of Job Evaluation • Job Evaluation Methods • Advantages and Limitations of Job Evaluation • Promotion & Transfers Unit 6: Morale and Motivation • Introduction • Meaning of MoraleImportance of • Morale Morale • and Productivity • Measurement of Employee Morale • Indices of Low Morale Improving • Morale • Motivation • Rules of Motivating Ways to Motivate plant • Eight Employees • Theories of Motivation • Employees and Motivation • Distinction between Morale and Motivation Unit 7: Discipline and Disciplinary Procedure • Introduction • Meaning of Discipline • Objectives of Discipline • Principles for Maintenance of Discipline Ingredients or Guidelines of a Disciplinary • Basic ActionDisciplinary - Action • Penalties • Procedure for Disciplinary Action • Dismissal and Discharge of an Employee • Discharges of an Employee Unit 8: Grievance and Grievance Procedure • Introduction • What is a Grievance? do Grievances • Why Arise? Importance of Grievance • Handling • The Grievance Handling Procedure • Arbitration

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Unit 9: Groups and Group DynamicsIntroduction • • Meaning of Group • Characteristics of a Group • Functions and Goals of Groups • The Types of Groups • Formal Work Groups • Informal Work Groups • Group Characteristics Decision• Group making • Advantages of Group Decisionmaking Dynamics • Group • Principles of Group Dynamics Unit 10: Leadership • Introduction • What is Leadership? • Theories of Leadership • Classification of Leadership • Functions of a Leader Ten Commandments of • Leadership • Leadership Styles Managerial • Grid Types of • LeadersTransformational Leader or • Leadership Charismatic • Leadership • Differences between ‘Managers’ and ‘Leaders’

Second Semester I Production and Operations Management (3 Credits) Subject Code - MB0028
Unit 1: Production Management • Introduction • Integrated Production Management System • Productivity Capital • productivity • Labour Productivity • Personnel Productivity • Training • Computer Integrated Manufacturing

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• Split-case Order Fulfilment Methods and Mechanization General • Methodology of Optimal Fulfilment • Choice Strategies • Communication of Picking Directives • Storage Density vs. Velocity • Capital Costs for On-line Storage • Order Assembly & Packing System Costs Unit 2: Operations Management • Introduction: • Industry Best Practices: An Introduction to Pragmatic Benchmarking Practices: • Introduction to Operations Management • Operations Strategy • Strategies & Decisionmaking • The Strategic Management Process • Differentiation Strategy: New Entrants • Tool for Implementation of Operations Management Unit 3: Production Techniques & Facility Management • Introduction • Introduction to Facility Planning Process • Production Techniques • Optimisation of Resource Utilization • Global Trends in Rapid Prototyping • Application of New Materials and Products in Manufacturing Industries “Polymer Fibre Composites” • New Engineering Thermoplastics for Manufacturing Industry Material Flow and Information Flow to Evaluate Work Center • Using Locations Unit 4: Total Quality Management & Total Productive Maintenance • Introduction • Introduction to TQM • Towards TQM - ISO 9000 as Platform - Working with Intranet • Total Productive Maintenance (TPM) Unit 5: Business Process Modeling Introduction • • Business Process Related Definitions • Logical Process Modeling • Data-Driven Approach to Process Definition • Logical Versus Physical Database Modeling The Way Forward • BPM – • Business Analyst

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• BPM Ingredients vs. BPM • Workflow • The Impact on Process Modeling • Case Study: PEPSI Vs. COKE • Template Unit 6: Project Management • Introduction • Definition of the term ‘Project Management’ • The Project Management Life Cycle Project • Management Processes • Essentials of Project Management Philosophy • Project Management Principles Lifecycle & Process • Project Flows Planning – Scoping • Project • Planning Process: Work Breakdown Structure • Risk Management Monitoring & • Project Control control • Change • Project ClosurePost Implementation • Review Final Project • reporting & Documentation Development Process • The Project Cycle • Project Mindset • The Modern Mantra of Project Management • New Horizons in Project Management – Nine Steps Modern Trends in Project Management • Perception Management Information System • Project (PMIS) Unit 7: Supply Chain Management • Introduction • Introduction to Supply Chain Management Domain • Applications Chain Management – The Breakthrough • Supply Article & Supply Chain • Internet • Supply Chain Management – A global perspective Chain Management - How It • Supply Works • SCM Imperatives • Seven Principles of Supply Chain Management• Views on Supply Chain • Bullwhip Effect in Supply Chain Management • Collaborative Supply Chains • Inventory Management in Supply Chain

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• Financial Supply Chain – A New Revolution within the SCM Fold Unit 8: Plant Layout & Material Handling Introduction • • Balancing For Material Flow • Order Picking: Principles, Practices, and Advanced Analysis • Considerations when Planning and Implementing Integrated Material Handling ystem S s • Ergonomics and Material Handling: A Task-oriented Assessment of Needs and Solutions • Approaches for Shop Floor Flow Sequencing Of Material Handling Jobs Unit 9: Just-In-Time (JIT) & Value Engineering • Introduction • Introduction to JIT • Research Methodology • Results and Discussion • Conclusions • Implementation of JIT through Optimization of Resource Utilization • Just-in-time Inventory in Lean Supply Chains • Vendor Managed Inventory (VMI) • Ebusiness Success • Stories • Value Engineering: What is Value Engineering • Sample Work Sheets Unit 10: Quantitative Modeling & Work Force Management • Introduction • Quantitative Decision Making • Quantitative Approach Work • Force Management • Identified Key Drivers for Process Improvement

II Financial Management (3 Credits) Subject Code - MB0029
Unit 1: An Introduction to Financial Management • Introduction • Finance Functions • Interface between Finances and other Functions • Financial Goals

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Unit 2: Financial Planning • Introduction • Steps in Financial Planning • Factors Affecting Financial Plan • Estimation of Financial Requirements of a Firm Unit 3: Time Value of Money • Introduction • Time Preference Rate and Required Rate of • Return Present • Value Solved Problems—Time Value of • Money 3,6 Terminal Questions—Time Value of • Money Valuation of Bonds and • Shares Valuation of Shares Unit 4: Leverage Introduction • • Operating Leverage Financial • Leverage Combined • Leverage Unit 5: Cost of Capital • Introduction • Design of an Ideal Capital Structure of Different Sources of • Cost Finance • Weighted Average Cost of Capital Unit 6: Capital Structure Introduction • • Features of Ideal Capital Structure • Factors Affecting Capital Structure • Theories of Capital Structure Unit 7: Capital Budgeting • Introduction • Importance of Capital Budgeting • Complexities in Capital Budgeting • Phases of Capital Expenditure Decisions • Identification of Potential Investment Opportunities • Rationale of Capital Budgeting Proposals • Capital Budgeting ProcessInvestment Evaluation • Criteria Appraisal • Criteria

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Unit 8: Capital Rationing and Risk Factor in Capital Budgeting • Introduction • Why Capital Rationing? Involved in Capital • Steps Rationing • Risk Analysis in Capital Budgeting and Sources of Risk in • Types Capital • Techniques used Incorporation of Risk Factor in Capital Budgeting Decision for Unit 9: Working Capital Management • Introduction • Components of Current Assets and Current Liabilities • Concepts of Working Capital Objective of Working Capital • Management for Working • Need Capital Operating • CycleDeterminants of Working • Capital • Estimation of Working Capital • Cash Management Inventory • Management Receivables • Management Unit 10: Dividend Decision Introduction • • Traditional Approach • Dividend Relevance Model • Miller and Modigliani Model Stability • of Dividends Dividends • Forms of • Stock Split

III Marketing Management (3 Credits) Subject Code - MB0030
Unit 1: Introduction to Marketing • Introduction • Definitions of market and marketing • Introduction to Marketing • The Exchange Process • Elements of Marketing Concept Functions • of Marketing • Importance of Marketing Marketing • Concepts

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• Old Concept or Product- oriented Concept or Modern or Customer- oriented • New Concept • Difference between Old & New Concepts of Marketing • Impact of Modern Concept of Marketing • The Strategic Process • Environmental Considerations • Marketing Process – An Overview • Marketing Audit • Marketing Environment • Characteristics of Marketing Environment Unit 2: Consumer Behaviour Analysis Introduction • • Meaning and Characteristics of Consumer Behaviour • Importance of the Study of Consumer Behaviour • Factors Influencing Consumer BehaviourRoles • Buying • Types of Buying Behaviour • Consumer Purchase Decision Process Buying Decisions do Business Buyers • What Make? • Who Participates in the Business Buying Process? are the Major Influences of Business • What Buyers? do Business Buyers Make their Buying • How Decisions? • Buying Motives • Buyer Behaviour Models Unit 3: Marketing Mix • Introduction • Developing Marketing Strategies Product • Strategy Pricing • StrategyPlace (Distribution • Strategy) • Promotion Strategy Unit 4: Market Segmentation • Introduction • Concept of Market Segmentation • Benefits of Market Segmentation • Requisites of Effective Segmentation • Philosophies of Market Segmentationfor Segmenting Consumer • Bases Markets Market • Segment Selection • Market Segmentation Strategies • Market Positioning

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Unit 5: System •
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Marketing Information Introduction Characteristics of MIS Benefits of MIS Types of Marketing Information of MIS Components Marketing Research Features of Marketing Research of Scope Marketing Research Marketing Research Process Objectives of Marketing Research Importance and Advantages of Research Limitations of Marketing Research Introduction Need for Good Salesmen Sales Force Decision Force Sales Size Recruitment and Selection Training

Marketing

Unit 6: Sales Force Management
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Unit 7: Customer Relationship Management – An Overview
Introduction Relationship Marketing vs Relationship Management Definitions Customer Relationship Management of Forms Relationship Management Customer Managing Loyalty and Development Reasons behind Losing Customers by Organisations of Significance Customer Relationship Management Affecting Social Buyer-Seller Actions Relationships Unit 8: Introduction to International Marketing • Introduction Nature of International • Marketing • The International Marketing Concept Marketing The • Mix • Approaches to International Marketing International Product • Policy • International Advertising Laws and Regulations on • Advertising • International Direct Marketing • Relationship Marketing Markets as • Networks
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• • • •

International Promotions International Branding Country-of-origin Effects International Pricing

Sales

IV Management Information System (3 Credits) Subject Code - MB0031
Unit 1: Introduction to information systems - Management Information Systems; role and importance; manager’s view of information systems; introduction to concepts of management, systems and organizations Unit 2 : Strategic uses of information systems and information technology, Business Re- Process engineering Unit 3 : Planning and development of information systems - planning of information systems; systems analysis and design; approaches to alternative application development Unit 4 : Applications of information systems - applications of operational, tactical and strategic information systems to business; decision support systems and expert systems Unit 5 : Introduction to Electronic Business: benefits, models, Enterprise wide Intranetsystems, s Unit 6 : Interorganizational systems: Extranets and EDI, Electronic payments and security in electronic commerce Unit 7 : Management of Information Systems - organization of information systems; information technology; security and ethical issues

V Operations Research (3 Credits) Subject Code - MB0032
Unit 1: Introduction to OR • Introduction Scope of Operations Research • (OR) significant features of • The OR Phases of Operations • Research • Methodology of Operations Research The Structure of Mathematical • Model

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Unit 2: Linear Programming • Introduction Objective • s • Linear Programming Graphical • Analysis Methods to Solve the • Graphical LPP Unit 3: Simplex MethodIntroduction • The Standard form of LPP • • Solution of the LPP – Simplex Method The Simplex • Algorithmcost Method or Big-M • Penalty Methods Method Two Phase • Duality • Concept • Sensitivity Analysis Unit 4: Transportation Problem • Introduction Formulation of transportation • problem • The transportation algorithm (MODI method) The initial basic feasible • solution West Corner • North Rule Matrix Minimum • Method • Vogel’s approximation method Moving towards • optimality the solution • Improving Degeneracy in transportation • problem Unit 5: Assignment Problem Introduction • • Mathematical formulation of the problem • Hungarian Method: Algorithm Routing Problem • • Travelin salesman g problem Unit 6: Integer Programming Problem • Introduction All and Mixed I P P • • Gomory’s all – IPP Method Construction of Gomory’s • Constraints P. P. • All I. algorithm and bound technique The Branch •

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Unit 7: Models •

Queuing Introduction • Queuing Theory Analysis of a Queuing • Process Constituents of a Queuing • System • Service Facility Queue • Discipline • Mathematical Analysis of Queuing Process Single Channel • Models • Multiple Service Channels Erlang Family of Distribution of Service • Times • Finite Queuing Models Finite Queuing • Tables • Measures of system efficiency finite queuing Use of • tables Unit 8: Simulation Introduction • Basic • Concepts • Simulation Procedure Allocation of Random • Numbers Random Number • Use of Tables Sample • Size • Application of Simulation Unit 9: Project Scheduling and PERTCPM Introduction • Basic difference between PERT and • CPM / CPM Network components and • PERT relationships Critical path • Calculations • Determination of critical path Determination of • Floats Project – PERT • Management VI Project Management Credits)Code - MB0033 Subject (3

precedence

Unit 1: Basics of Project Management • Introduction Definitio • n • The Project Lifecycle Project Management • Processes Projects Why do • Fail • Project Lifecycle and Process Flows

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Project PlanningScoping Tools Planning PlanningEstimation PERT Analysis Estimation Approaches Estimation Tools Risk Management Project Monitoring and Control Progress Control Project Statues Reports Control Change Change Management Process Project Closure Unit 2: Project Management Essentials • Introduction Project • Mindset • Macro-Issues of Project Mindset • Partnering Decision Making Knowledge (K) • Factor • Conflict Management Communication Requirements and • Capabilities • Quality Management Project Management Information System • (PMIS) Unit 3: Basic Management Issues In Project Management Introduction • • Improving Project Performance through the PMO Project Manager • Teams • Human Resource Management & Professional Responsibility Team Work & Interpersonal • Behaviour • Traits of successful teams Personal • Productivity Development Process The Project • Cycle • Modern Trends in Project Management Perception revolutions Recent in project • management Unit 4: Organizational Issues in Project Management Introduction • • Organizational Change of the professional manager in changing Traits • scenario • Projectized Technology-based Organizations in the Century of Changes and Challenge s roject & Programme Management ( P2M ) for Enterprise • P Innovation Guidelines Development of High Technology • for
• • • • • • • • • • • • •

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Unit 5: Guide to Systematic Scientific Project Management • Introduction New Horizons In Project Management – Nine • Steps in a Project Management Cycle – • Stages DMAIS The Role of Effective Data Management in the Success of Project • Management and • Measuring Managing Success tricks for successfully implementing a metrics • Tips and program Unit 6: Project Management Process Introduction • Project Management Review Process Guide for Corporate and Major • Information System s roject Management Review Process Schedule and • P Timeline Review • Templates • Post-Review Activities for Project Surprises - Coping with Planning • Risk • Management Process Unit 7: Project Management Application Software Introduction • • Odette Documentation System Specifications Web ARIS • Publisher • Microsoft Project 2002 Writing a Winning Business • Plan Unit 8: Project Management Support Software Introduction • • The ARROW Project FEDORA • • VITAL PILIN • Unit 9: Project Management Plan and Global Delivery Model Introduction • • Project Management Plan - Xyz Project Global Delivery • Model Unit 10: Case Studies and Practical Exercises Introduction • • Practical Case Study No:1 Study No: 2 • Case

Syllabus of subjects in subsequent semesters will be uploaded in a phased manner

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List of reference books:
Title Author Accounting Management S K Bhattacharyya, John Dearde n Charles T Horngren, Gary L Sundem, William O Stratton N L Hingorani, Ramanatha n Dr.Jawahar Lal AR

Sl. No. Publisher

1

2

Accounting for Managemen t Introduction to Managemen t Accounting Managemen t Accounting Accounting for Managemen t Managemen t Accounting

Vikas Publishing House Pvt Ltd Prentice-Hall Private Limite d of India

3

Sultan Chand & Sons

4

Himalaya House

Publishing

5

M Y Khan & P K Jain

Tata McGraw PublishingLimited Compnay

-Hill

Banking Management 1 Bank & Brokerage Back Office Procedures & Settlement s Tannan's Banking Law Practice in and India Mervyn J King AMACOM

2

M L Tannan

Wadhwa and Company

29

Sl. No. Publisher

Title

Author

Business Management 1 Business Environment and ( Text Cases) 2 Business Environment 3 Business Process Outsourcing Concepts and Case s 4 Report on Business Process Outsourcing (BPO) 5 6 7 Business and Government Business Environment Principles of Business management ( with case problems ) An Introduction to Business Organisation and Managemen t Business Process Outsourcing

Francis Cherunilam Francis Cherunilam K Suresh

Himalaya House Himalaya House ICFAI Press

Publishing

Publishing

ITCOT

M J Mathew Raj Agrawal S.A. Sherlekar, V.S. Sherleka r B P Singh, T N Chhabra

Industrial Technical Consultancy of Tamilnadu Limited RBSA Publishers Excel Books Himalaya House

& Organisation

Publishing

8

Kitab Mahal

9

K. Suresh

ICFAI Press

University

1

Customer Relationship Managemen t

Customer Management Kristin Carol Ker r

Relationship Anderson Tata McGraw PublishingLimited Compnay -Hill

Sl. No. Publisher

Title

Author

30

1

2

Financial Markets and Service s Financial Management and Policy Financial Services Financial Management

Financial Management E.Gordon, Dr.K.Nataraja n James C Van Horne M Y Khan

Himalaya House

Publishing

Prentice Hall of India Pvt. Ltd. Tata McGraw PublishingLimited Compnay Himalaya House -Hill

3

4

5

Financial Management 6 Financial Management 7 Financial Management, and Theory Practice 8 Financial Management Prakashan

P V Kulkarni, B G Satyaprasa d Dr. S N Maheshwari I M Pandey Prasanna Chandra Prof. R.M. Srivastava

Publishing

Sultan Chand & Sons Vikas Publishing House Pvt Ltd Tata McGraw -Hill PublishingLimited Compnay Pragati

1

Essentials of Human Resource Management and Industria l elation R s

Human Resource Management P Subba Rao Himalaya Publishing House

Sl. No. Publisher

Title

Author Infrastructure Management

1

2

India's Infrastructure : Investment Opportunities The India Infrastructure Report

Govt. of India

NCAER

Govt. of India

Dr. Mohan

Rakesh

31

3

The Infrastructure Report The Infrastructure Report

India

Govt. of India

Dr. Mohan Dr. Mohan

Rakesh

4

India

Govt. of India

Rakesh

Information System Control 1 Information Control and Audit

Audit Systems

& Ron Weber Pearson Education (Singapore) Pte.Ltd Business W L Tata McGraw -Hill Publishing Compnay Limite d Tata McGraw -Hill Publishing Compnay Limite d Himalaya Publishing House Himalaya House Publishing

1

International Business

International Management Charles Hill

2

International Business

Charles Hill

W

L

3

4

International and Export Management International Text and Cases

Trade

Francis Cherunilam P Subba Rao

Business

Sl. No. Publisher

Title

Author Investment Management Dr. V.A. Avadhani V K Bhalla Prasanna Chandra Preeti Singh and

1 2 3

4

Investment Management Investment Management Investment and Portfolio Management Investmen t Management Security Analysis Portfolio

Himalaya Publishing House S Chand & Company Ltd Tata McGraw PublishingLimited Compnay Himalaya House Publishing -Hill

Analysis

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Managemen t 5 Investment s William F. Sharpe, J. Alexander, Gordon Jeffery V. Bailey William F. Sharpe, J. Alexander, Gordon Jeffery V. Bailey Management 1 Managemen t Stephen P Robbins, Mary Coulter Prentice Hall of India Pvt. Ltd.

6

Investment s

Prentice Hall of India Pvt. Ltd.

Sl. No. Publisher

Title

Author Marketing Management Donald S. Tull and Del I. Hawkins Philip Kotler V Ramaswamy, S Namakumari V Ramaswamy, S Namakumari S

1

2

Marketing Research (Measurement Method) Marketing Management

&

Prentice India Pvt. Ltd.

Hall

of

3

Marketing Management Planning, Implementation & Control Marketing Management Planning, Implementation & Control Industrial Marketing

Pearson Education (Singapore) Pte.Ltd Macmillan Ltd

India

4

S

Macmillan Ltd

India

5

Robert A. Reeder, Edward G. Brierty and Betty H. Reede r

Prentice India Pvt. Ltd.

Hall

of

33

1

Personnel Management Text & Cases

Personnel Management C B Mamoria, Gankar

SV

Himalaya House

Publishing

Sl. No. Publisher

Title

Author Risk and Management Anand Ganguly David E Bell Emmett Vaughan, Therese Vaughan Emmett Vaughan, Therese Vaughan George E Rejda Insurance New Age International (P) Ltd. Vikas Publishing House Pvt Ltd Replika Press Pvt Ltd Replika Ltd Press Pvt

1 2 3

4

5

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Insurance Management Risk Management Fundamentals of Risk and Insurance Fundamentals of Risk and Insurance Principles of Risk Management and Insuranc e Risk Management and Insuranc e

J

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Pearson (Singapore) Pte.Ltd

Education

Trieschmann, Gustavson, Hoyt

Shroff Publishers Distributors Pvt Ltd

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Sales Management Strategies, Decisions, and Case s

Sales Management Richard R Still, Edward W Cundiff, Norman A P Govoni

Prentice Hall of India Pvt. Ltd.

34

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2

Security Analysis Management Security Analysis Donald E. and Ronald Portfolio J. Jordan Management Security Analysis Donald E. and Ronald Portfolio J. Jordan Management Title Author

and Fischer,

Portfolio Prentice Hall of India Pvt. Ltd. Tan Printers PvtLtd (I)

Fischer,

Sl. No. Publisher

1

1

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Strategic Technology Management Strategic Management Robert A Mc Graw of Burgelman, Hill Technology and Clayton M Christensen, Innovation Steven C Wheelwright Cost & Accountancy Advanced S P Jain, K L Narang Kalyani Publishers Accountanc y Advanced S P Jain, K L Narang Kalyani Accountancy Publishers Cost Accounting S P Jain, K L Narang Kalyani Publishers Cost Accounting Jawahar Tata McGraw Lal PublishingLimited Compnay Advanced Accountancy Advanced Accountancy Cost Accounting Costing Adviser B S Raman B S Raman B S Raman P V Rathnam Law United Publishers United Publishers United Publishers Kitab Mahal

-Hill

5 6 7 8

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340KAP

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Elements of Company Law Company Law

N D Kapoor

Sultan Chand & Sons

2

340RAM

340RAM000137

B S Raman

United Publishers

35

and Secretarial Practic e Sl. No. Publisher Title Author Economic s Dipankar Gupta M L Jhingan M.L.Jhingan S.K.Misra V.K.Puri and

1

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Ethics Incorporated top priority and Bottom Line International Economics Macroeconomic Theory Economic Enviroment of Busines s Economic Environment of Business Indian Economy

HarperCollins India

Publishers

Vrinda Publications (P) Ltd Vrinda Publication (P) Ltd. Himalaya Publishing House Himalaya House Publishing

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Monetary Economics Macroeconomic Theory

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36

Course Structure for MBA (Revised)
Third Semester Title Research Methodology Legal Aspects of Business

Course Credits MB0034 3 B0035 M 3 roject P (Contd…..) Electives : roup I – Finance G MF0001 Security Analysis & Portfolio Management 2 F0002 Mergers & Acquisitions M 2 F0003 Taxation Management M 2 F0004 Internal Audit & Control 2 M Group II – Marketing MK0001 Sales, Distribution & Supply Chain Management 2 K0002 Consumer Behaviour 2 M MK0003 Retail Marketing 2 K0004 Marketing Research M 2 Group III – Human Resource Management MU0001 Manpower Planning & Resourcing 2 MU0002 Management & Organizational Development 2 U0003 Employee Relations Management M 2 U0004 HR Audit M Group IV – Information Systems MI0024 Software Engineering 2 I0025 Database Management Systems (DBMS) M 2 I0026 Computer Networks 2 M MI0027 Business Intelligence and Tools 2 Group V - Healthcare Services MH0040 Health Administration 2 MH0041 Hospital Organization, Operations and Planning 2 H0042 M Hospital and Healthcare Information Managemen MH0043 t Finance, Economics, and Materials Managementin Healthcare Services - Banking Group VI MA0027 Financial Systems & Commercial Banking 2 A0028 Banking Related Laws & Practices M 2 A0029 Banking operations 2 M MA0030 Retail Banking 2 Group VII – Retail Operations ML0001 Warehousing and Supply chain Management 2 L0002 Buying and Merchandising 2 M ML0003 Stores Operations 2

4

2

2 2

ML0004 Retail IT Management 2 otal T Credits 50

Third Semester I Research Methodology (3 Credits) Subject Code - MB0034
Unit 1: An Introduction to Research • Meaning of researchPurpose of • researchTypes of • research • Significance of research in Social and Business Sciences Unit 2: Selection and Formulation of a research problem the problem • Choosing • Review of literature • Formulating the problem • Criteria of a good research problem Unit 3: Hypothesis • Introduction • Meaning and Examples of hypothesis • Hypothesis tested of hypothesis • Types • Null hypothesis • Formulation hypothesis for having a working • Need hypothesis • Problems in formulation of hypothesis • Testing of hypothesis. Unit 4: Research Design • Meaning • Needs of research design • Components of research design Different research • designs • Research design for studies in commerce and management Unit 5: Case Study • Meaning • Assumptions of case study method • Advantages and disadvantages of case study method • Making case study effective study as a method of business • Case research

Unit 6: Sampling • Meaning • Advantages • Sampling procedure • Characteristics of good sample Methods of sampling Unit 7: Sources of Data • Primary sources of data • Advantages and disadvantages of primary dataMethods of collecting primary • data Secondary sources of • data • Advantages and disadvantages of secondary data • Classification and sources of secondary data. Unit 8: Observation • Meaning • General characteristics of observation method Process • of observation • Types of observation • Prerequisites of observation • Advantages and limitations of observation observation in business • Use of research Unit 9: Schedules and Questionnaire • Meaning • Types • Process of data collection Importance • of questionnaire • Distinction between schedules and questionnaire Unit 10: Interview • Meaning • Types of interviews • Approach to the interview • Qualities of interview and demerits of interview • Merits method • Interview techniques in business research Unit 11: Processing data • Checking • Editing • Coding • Transcriptions and TabulationData • analysis

• Quantitative and qualitative analysis Unit 12: Report writing • Types of reportsContents; Styles of • reporting • Steps in drafting reports • Editing the final draft Evaluating the final • drafts

II Legal Aspects of Business (3 Credits) Subject Code - MB0035
Unit 1: Law of Contract • Introduction • Law of Contract – Indian Contract Act 1872. Offer or • Proposal • AcceptanceContractual • Capacity Free • Consent • Consideration • Privity of Contract Lawful • Object Unit 2: Discharge of Contract • Introduction • Ways of Discharge of Contract • Remedies for Breach Unit 3: Contract of Indemnity and Guarantee • Introduction • Contract of Indemnity • Contract of Guarantee Unit 4: Negotiable Instruments Act • Introduction • Negotiable Instruments Act • Definition & FeaturesParties to Negotiable • Instruments • Negotiation of Negotiable Instruments • Dishonour and Discharge

Unit 5: Companies Act • Introduction

• Companies Act, 1956 • Types of Companies for a Company • Formation • Share Capital • Company Management • Meetings

Unit 6: Information Technology Act 2000
• Introduction • Overview of the Act What does IT Act • enable? • Why Cyber Law in India? Unit 7: Arbitration and Conciliation Act 1996 • Introduction • Scheme of the Act Objectives of the • Act Power of Judicial Authority to Refer Parties to • Arbitration • Composition of Arbitral Tribunal • Jurisdiction of Arbitral Tribunals • Conduct of Arbitral Proceedings • Award • Conciliation • Mediation • Negotiation Unit 8: The Consumer Protection Act, 1986 • Introduction • Rights of Consumers Consumer • Complaint • Unfair Trade Practices • Restrictive Trade Practices • Consumer Disputes Redressal Agencies • Consumer Protection Councils Unit 9: The Shops and Establishments Act • Introduction • Scope and Coverage of the Act Provisions Relating to • Shops Provisions • Relating to Establishments • Obligations and Rights of Employers and Employees

Electives: Group I – Finance I Security Analysis and Portfolio Management (2 Credits) Subject Code - MF0001
Unit 1: Investment – A Conceptual Framework • Introduction • Meaning of Investment • Financial and Economic Meaning of Investment • Investment and Speculation • Investment and GamblingSignificance • of Investment • Features of an Investment Programme Investment • The Process Risks • of Investment • Common Errors in Investment Management of a Smart • Qualities Investor Unit 2: Investment Environment • Introduction • Financial Market • Money market – features and composition Market – features and • Capital composition • Stock Exchanges: NSE , BSE and OTCEI • Stock Market Indices Money • Market Instruments • Capital Market Instruments Financial • Derivatives • Financial Intermediaries Unit 3: Fundamental Analysis • Introduction and Meaning • Factors to be considered in Economy Analysis • Economic Forecasting and Technique • Leading Coincidental and Lagging Indicators Industry • Analysis • Industry Growth Cycle Factors • Affecting Industry Performance Exposure of an Industry • Practical Analysis • Techniques of Industry Analysis Analysis • Company • Need • Factors to be Analyzed in Company Analysis • Chemistry of Earning • Case Study – for Company Analysis

• Examples of Company Analysis • Intrinsic Value of Securities Unit 4: Technical Analysis • Meaning and Basic TenetsTools of Technical • Analysis • Dow Theory • Charting as a Technical ToolImportant Chart Formations or Price • Patterns • Fundamental and Technical Analysis – A Comparison Technical • Indicators Unit 5: Efficient Market Hypothesis • Introduction • Concept “Efficient Market” Walk Theory • Random • Assumption of Random Walk Theory • Random walk and Efficient Market Hypothesis (EMH) Forms of Market • Efficiency • Empirical Tests of EMHMisconception about EMH with • Answer Random walk model – Technical Analysis and Fundamental • The Analysis. • Implication of EMH on Security Analysis and Portfolio Management • Critique of EMH Unit 6: Bond and Share Analysis and Valuation • Introduction • Elements of Investment valuation Models – Fundamental • Basic Approach • Valuation of Bonds or Debentures Price-yield • Relationship • Risks in Debt • Duration of Bonds • Duration and Immunization • Bond Portfolio Managementof Preference • Value Share Valuation • Equity • Equity Portfolio Management Unit 7: Portfolio Management – Risk and Return • Introduction • Concept of Portfolio and Portfolio Management of Risk and its types in Portfolio • Concept Management • Risk Diversification • Measurement of Portfolio Return. • Measurement of portfolio risk

• Optimal Portfolio Unit 8: Markowitz Portfolio Selection Model • Introduction to Concept Portfolio Analysis and Diversification of Risk Assumption of Markowitz • Model • Efficient Frontier or Set Choosing Optimum Portfolio as per • Markowitz • Markowitz Diversification and Parameters • Dominance Criteria and Corner Portfolio • Modification to Efficient Frontier (Leveraged Portfolio) • Criticism to Markowitz Model Problems • Solved Unit 9: Sharpe: The Single Index Model • Introduction • Measurement of return on a individual stock Measurement of Portfolio • Return. • The Characteristic Line • Measurement of Individual Stock RiskMeasurement of Portfolio • Risk Portfolio Risk Components and Risk • Diversification • Measurement of Return on an Individual Stock using Regression Equation • Optimal Portfolio – Cut off Rate Unit 10: Capital Asset Pricing Model (CAPM) • Introduction and Assumptions of CAPM • Separation Theorem Market • Portfolio Efficient Set or • The Frontier Capital Market Line • The (CML) • The Security Market Line (SML) • Inputs required for applying CAPM • Adjusting Historical Beta Other Approaches to Beta • Estimation and Non-market • Market Risk • Selected Problems Unit 11: Factor Models and Arbitrage Pricing Theory • Introduction • Single Factor Model and Variance • Two Factor Model and Variance • Practical Exposure to Factor Models • Arbitrage Pricing Theory (APT) • Principle of Arbitrage or Arbitrage Theory • Graphical Representation of APT • Model of APT

• Assumptions of the Model • Practical Exposure • Extension of Arbitrage to Two Factor Model • Selected Problems Unit 12: International Portfolio Investments • Introduction • Foreign Portfolio Investment: As an Alternative Source • Investment Avenues to Foreign Portfolio Investors Country Funds American Depository Receipts Global Depository Receipts • International Equity Indices Emerging • Markets • International Diversification Return from Foreign • Risk and Investing International • Listing

II Mergers and Acquisitions (2 Credits) Subject Code - MF0002
Unit 1: Introduction • Meaning • Types and characteristics • Motives behind mergers • Theories of mergers operating, financial and managerial synergy of mergers of industry life • Role cycle • Value creation in horizontal, vertical and conglomerate mergers – change forces contributing to M & A activities Unit 2: M & A – A strategic perspective • Merger Process • Five-stage model -due diligence (detailed discussion) of financing mergers-Cash offer, Share exchange • Methods ratio Mergers as a capital budgeting • decision Unit 3: Corporate restructuring • Meaning and Definition • Different methods of restructuring joint ventures off and spin • Sell off • Divestitures out • Equity carve • Leveraged buy outs (LBO) • Management buy outs

• Master limited partnerships • Employee stock ownership plans (ESOP Unit 4: Valuation • Meaning and valuation approaches • Discounted cash flow valuation Relative • valuation • Valuing operating and financial synergy • Valuing corporate control of LBO • Valuing

)

Unit 5: Process of merger integration • Organizational and human aspects • Managerial challenges of M & A Unit 6: Accounting for amalgamation of interest • Pooling method Purchase • method • Procedure laid down under Indian companies act of 1956 Unit 7: Take over defenses • Financial defensive measures • Coercive offers and defense • Anti-takeover amendments • Poison pill defense Unit 8: Legal and regulatory frame work of M & A Provisions of Company’s Act 1956, • • Indian Income Tax act 1961 • SEBI take over code, Provisions of Competition Act.

III Taxation Management (2 Credits) Subject Code - MF0003
Part A: Direct Taxes Section 1 - Income Tax and Corporate tax Unit 1: Basics of taxation management • Tax planning, Tax management and tax costing

• Tax avoidance and tax evasion Unit 2: Basic concepts of Income taxTaxable event under Income Tax • Act Incidence of income tax- tax management and • planning • Residential status- tax management and planning Unit 3: Different sources of income • Categorization of income as per Act • Agriculture income Excluded/exempted • income Unit 4: Remuneration to employees and tax planning • Salaries-important provisions of the Act,Tax planning and management as to • salaries by employees by employers Unit 5: Income from business or profession • Important provisions as to business/professional income deductible expenses depreciation deductions from income off and carry forward of - set • Tax losses management and planning as to business income Unit 6: Other sources of income Rental • income Capital • gains Income from other • sourcesUnit 7: Corporate Tax Management of income • Computation • rates of taxes, surcharge and cess interest, advance tax and • refunds, Collection and deduction at • Tax source • Returns and due dates of filing of these Returns Section 2 -Fringe Benefit Tax Unit 8: Basic concept of FBT Definition of • terms • Incidence of tax Unit 9: Tax management as to FBT • Rates for FBT • Method of payment,

• Returns and forms Part B: Indirect Taxes Section 3 - Customs Law Unit 1: Basic concepts of Customs Law • Taxable event, Types of • duties Unit 2: Classification and valuation Meaning • of classification • Principles of classification • Valuation-rules and methods Unit 3: Exemptions Draw Back, Incentives • Exemptions under Customs Law Drawback • Duty • Export incentives Section 4 - Central Excise Law Unit 4: Basic concept of Central Excise Law • Taxable event, • Definitions of terms used in the Act Unit 5: Valuation and Classification • Rules of classification as to • Rules valuation

Unit 6: Cenvat Credit • Meaning and nature • Method of obtaining cenvat credit management and planning as to cenvat • Tax credit Unit 7: Special provisions applicable and central • SSIs excise • Exporters and central excise Section 5 - Service Tax Unit 8: Basic concepts Service Tax • Taxable event • Important terms defined in the Act

Unit 9: category of taxable services • Important categories • Exemptions under each category planning • Tax areas Unit 10: Tax Management under service tax Rates of • taxes Returns to be • furnished dates for filing of • Due returns Section 6 - VAT and CST Unit 11: Basic concepts of VAT and CST • Taxable event in VAT and CST • General terms used in VAT and CST VAT credit –meaning and • nature Unit 12: Tax management under VAT and CST • Procedures as to registration under VAT and CST Method of • tax payments,and Returns under VAT and CST • Forms

IV Internal Control & Audit (2 Credits) Subject Code - MF0004
Unit 1: An Introduction to Internal Control • Internal control-meaning & scope • Framework, principles of internal control • Features , components of internal control COSO and COBIT and other benchmarks as to internal • SOX, control Unit 2: Techniques of Evaluation of Internal Controls ICEQ • ICQ and • Flowcharts • Other techniques Unit 3: Practical Application of Internal Controls in Business • Internal control for– purchases • Internal control for sales Internal control for cash and bank • transactions control for fixed • Internal assets Internal control for • inventory • Internal control for payroll Unit 4: Financial Reporting and Internal Control • Provisions of Companies Act

• Corporate Governance Code of SEBI of India SOX and internal • control • Other financial reporting standards as to internal control Unit 5: Accounting Standards and Internal Control • GAAPs and financial reporting GAAP and Accounting Standards of • Indian ICAI International • Accounting Standards Unit 6: Basics of Audit • Meaning, nature of audit Significance of • audit • Internal audit -meaning and features • Comparison of internal audit with Statutory audit • Management consultancy and auditInvestigation • and audit • Types of audit Unit 7: Standards as to Audit • Accounting Standards and Audit Auditing • Assurance Standards • Qualities of an auditor Unit 8: Audit Evidence • Meaning and nature Techniques for obtaining • evidence • Audit Procedures-Compliance and Substantive Procedures • Materiality and audit risks • Audit techniques • Analytical procedures- use of ratio analysis in auditing Unit 9: Sampling in Audit • Need for sampling • Sampling risks • Sampling plans • Sampling methods Unit 10: Frauds and Errors • Meaning and types of errors • Meaning and types of frauds • Responsibility for fraud or error • Symptoms of frauds • Management frauds Unit 11: Investigations and Special Audits Meaning and types of • investigations

• Companies Act provisions • Forensic accounting and investigations Unit 12: Audit Reports • Types of audit reports • Contents of audit reports • Significance of audit reports CARO-its contents and • importance. Unit 13: Audit Practice Management • Audit- plans • Audit programmes • Documentation of auditQuality aspects of • audit

Group II - Marketing I Sales, Distribution and Supply Chain Management (2 Credits) Subject Code - MK0001
Unit 1: Personal selling and sales management overview management and the business • Sales enterprise • Sales management, personal selling, salesmanship • Setting personal selling objectives • Determining sales related marketing policies • Formulating personal selling strategy Unit 2: Organizing the sales department effective sales • The executive The • Sales organization • Sales department relations • Distributive network relations Unit 3: Sales force management Personal • management • Recruiting sales personnel • Selecting sales Personnel • Sales personnel training programmes • Motivating sales personnel • Compensating sales personnel • Managing sales expenses meeting and sales • Sales contests Unit 4: Directing and controlling sales effortsThe sales • budgetQuotas • The

• Sales territories control and cost • Sales analysis Unit 5: Logistics of distribution • Logistics and its importance • Communication and logistics Functions • of logistics management services, Demand forecasting, inventory management, • Customer materials Order processing, packaging, traffic and handling, transportation, Warehousing and storage • Application of technology in logistics and channel information systemsProcess of • logistics • Strategic management in logistics • Domestic and global challenges of logistics Unit 6: Channel management of marketing • History channels • Policies of marketing channels • Designing marketing channels Assessing • channel performance • Marketing channel integration and Hybrid channel systems • Recruiting channel partners and criteria • Motivating and evaluating channel members Managing • channel relationships • Conflicts of channel management Unit 7: Recent Trends in channel management • Wholesaling • Retailing • Ethical and social issues in Sales and distribution management Unit 8: Introduction to supply chain management • Meaning and definition of supply chain • Components of supply chain • Schools of thoughts • Process of supply chain management • Objectives of supply chain management Unit 9: Planning and designing supply chain • Supply chain integration • Forecasting in supply chain • Managing demand and supply • Network design Unit 10: Coordination in supply chain • Partnering in supply chain

• Obstacles in supply chain coordination • Managerial leverages to achieve coordination and supply chain • Outsourcing • Supply chain performance Unit 11: Issues regarding information technology and supply chain supply chain • IT and • E-business and supply chain

II Consumer Behavior (2 Credits) Subject Code - MK0002
Unit 1: Understanding consumer BehaviorMeaning • and Definition • Application of consumer behavior knowledge to marketing study of consumer behavior in • Why marketing of study under consumer • Areas behavior Unit 2: Consumers and market segmentation • Definition of market segmentation • Bases for market segmentation • Criteria for effective market segmentation • Strategies of market segmentation Unit 3: Environmental influences on consumer behavior • Cultures • Subcultures • Social class Life • styles Unit 4: Influence of group on consumer behaviorgroup • Social • Reference group • Family Unit 5: Individual determinants behavior • Motivation • Perception • Learning • Attitudes • Personality • Self concept etc Unit 6: Consumer Decision process Defining • consumer Decisions • Consumers as decision makers of consumer

• Consumer Decision making processConsumer decision • models Howard-Sheth Model of Buying Behavior The Nicosia Model Engel-Blackwell-Miniard model. Post purchase behavior Unit 7: Consumer research • Introduction • The process of consumer research • Managerial application of consumer research in marketing Unit 8: Diffusion of innovation • Concept of diffusion • Process of innovation diffusion • Managerial applications

Unit 9: Consumerism • Introduction • Consumer safety • Choice • Redress • Environmental concerns and green marketingConsumer • privacy • Business response to social and ethical issues Unit 10: Business buyer behavior and decisions • Nature of business buying behavior • Business buying process • Factors influencing business buying behavior • Segmentation of business markets III Retail Marketing Credits)Code - MK0003 Subject (2

Unit 1: Understanding retailing • Meaning, definition, Scope of retailing • Importance of retailingEvolution of • retailing • Retail environment • Consumer behavior in retail context Retailing • and market segmentation

Unit 2: Retail Institutions • Theories of institutional change Types of • retailers Unit 3: Retail market strategy • Meaning • Developing competitive advantage Physical facilities, Merchandising, Pricing, Promotion, Patronage, Servic e • Strategic positioning Operations, Logistics, Market research, Financing, Technology • Retail Strategic planning process • Retail organization, management and human resource policies Unit 4: Retail store management Store • management • Site selection, approaches to site selection • Store layout, Design and visual merchandising Unit 5: Merchandise Management • Selecting merchandising and vendors Merchandise • budget Sales • forecast • Inventory planning • Assortment planning • Merchandise management and control Purchasing • systems • Merchandise purchasing Unit 6: Merchandise Pricing • Objectives of retail pricing • Determinants of retail price settingPricing strategies and • practices • Price setting methods • Legal issues in retail pricing Unit 7: Retail control • Analyzing performance in retail store • Budgeting • Accounting records and systems Unit 8: Information technology and retailing • The role of information • Sources of information • Retail information systemsmining • Data

• Data warehousing and business intelligence Unit 9: Latest trends in retailing store retailing • Non etc Unit 10: Contemporary issues in retailing and ethical issues in • Legal retailing • Careers in retailing

IV Marketing Research (2 Credits) Subject Code - MK0004
Unit 1: An overview of marketing researchMeaning, • Definition, and terminologies • The function of marketing research • Information and decision makingMarketing information • systems • Marketing decision support systems of research, areas of research • Types etc Unit 2: The research process and design • Nature • Steps in research design process • Potential errors affecting the research design Unit 3: Sources of research dataPrimary data and its • types • Secondary data and its types • Commercial surveys, audits and panels • Survey research Experimentation • and experiment environment Unit 4: Measurement techniques in marketing researchThe • concept of measurement • Scales of measurement • Components of measurement • Measurement accuracy • Measurement development • Questionnaire design • Direct response attitude scales Derived attitude • scales Observation and psychological • measures Unit 5: Sampling and data analysis • The sampling process • Sample size determination

• Hypothesis and its test Unit 6: Issues and techniques of quantitative data analysis • Cross tabulation Multiple • regression Perceptual • mapping Conjoint • analysis Unit 7: Writing a research report • Preparing the research report and approaches to research report • Preparing oral presentation • Reading research reports

Unit 8: Ethical issues in marketing research • Nature • Corporate espionage Unit 9: Contemporary issues in marketing research of marketing research in • Role industry issues- code of conduct, data-protection • Ethical act Role of agency and • client Role of in-house • researcher Group III – Human Resource Management (2 I Manpower Planning and ResourcingSubject Code - MU0001 Credits)

Unit 1: Introduction to Human Resource Development Practices Introduction Factors That Drive Best Practices In Human Resource Management Key HR Elements And Resources Unit 2: Human Resource Accounting Introduction Meaning and Definition of Human Resource Accounting Basic Premises of Human Resource Accounting Significance of Human Resource Accounting Objectives of Human Resource Accounting Advantages of Human Resource Accounting Aspects/Methods of Human Resource Accounting Human Resource Value Accounting (HRVA) Objections to Human Resource Accounting Human Resource Accounting in India

Controlling Costs of Manpower Unit 3: Manpower Planning Functions and Forecasting Techniques Introduction Meaning and Definitions of MPP Steps in Manpower Planning Manpower Planning Objectives Manpower Planning Strategies Manpower Planning Functions Manpower Planning Process Barriers to MPP Manpower Forecasting Techniques Manpower Planning Practices Barriers to Manpower Planning Unit 4: Recent Trends in Manpower Planning and Development Introduction Knowledge Management Tactic Knowledge vs. Explicit Knowledge Individual Knowledge Conversion Process Organizational Knowledge Creation Process Cross-leveling Knowledge What is Knowledge Management? Knowledge Management Process Benefits of Knowledge Management Virtual Organization and HRM Characteristics of Virtual Organizations Human Resource Trends in Virtual organizations Learning Organizations What is Emotional Intelligence? Use of Computers and Internet Information System Applications in Human Resource Management Unit 5: Re-sourcing Strategy Introduction Components of Re-sourcing Strategy Scenario Planning Estimating Future Human Resource Requirements Labour Turnover - Methods of Measurement - Reasons for Turnover - Cost of Labour Turnover Action Planning Contribution of HR to Develop the Resource Capability

Unit 6: Talent management Introduction Definition of Talent Management Elements of Talent Management Creating Best Place to Work Attraction Strategies Targeted Recruitment and Selection Retention Strategies Risk Analysis Unit 7: Career Management Introduction Career Dynamics Career Management Policies Talent Audits Performance and Potential Assessments Demand and Supply Forecasts Succession Planning Career Planning Talent Management for Knowledge Workers Talent Management in Practice Unit 8: Recruitment and Selection Introduction Defining Requirements Role Profiles for Recruitment Purposes Person Specifications The Seven Point System The Five Grading System Choice of System Attracting Candidates Sources of Candidates Advertising E- recruitment Outsourcing Recruitment Selection Methods Final Stages Unit 9: Selection Tests Introduction Psychological Tests: Definition Characteristics of a Good Test Types of Validity Types of Tests

Interpreting Test Results The Use of Tests in a Selection Procedure Unit 10: Introduction to the Organization Introduction Induction Defined Reception Documentation Company Induction Formal Induction Courses On-the-Job Induction Training Unit 11: Release from the Organization Introduction Causes of Redundancy Setting Higher Performance Standards Managing Organizational Release – The Role of the HR Function Career Dynamics Redundancy Outplacement Dismissal Retirement
II Management and Development Subject Code - MU0002 (2 Credits)

Organizational

Unit 1: Introduction to Management Definition of Management Characteristic Features of Management Scope of Management Importance of Management Role of Management Administration and Management Unit 2: Management Process Introduction Process of Management Planning Organizing Staffing Directing Motivating

Unit 3: Organization Development: A Need Introduction Definitions Characteristics of Organization Development Goals of Organization Development Nature of Organization Development Unit 4: Organization Development (OD) Interventions Survey Feedback Process consultation Grid Training Leadership Development Team Building Inter-group Development Change Agents Role of change agents Unit 5: Values, Assumptions and Beliefs in Organization Development Introduction Definition of Values, Assumptions and Beliefs Chronology of events in Management and Organization Thought Early statement of Organization Development Values and Assumptions Implications of Organization Development Values and Assumptions Unit 6: Foundations of Organization Development Models and Theories of Planned Change Systems Theory Participation and Empowerment Teams and Teamwork Parallel Learning Structures A Normative-Re-educative Strategy of Changing Applied Behavioural Science Action Research Unit 7: Organizational Culture and Climate Introduction Characteristics of Organization culture Types of Organizational Culture Organizational Culture and Effectiveness Developing and Changing organizational culture

Unit 8: Power, Politics and Organization Development Introduction Definitions Theories about the Sources of Social Power Organizational Politics Role of Power and Politics in the Practice of Organization Development Unit 9: Structural Interventions and the Applicability of Organization Development Meaning and Definitions Socio-technical Systems Management by Objectives Quality Circles Quality of Work Life Projects Parallel Learning Structures Total Quality Management Reengineering Unit 10: Managing Change in Organization Development Introduction Nature of Change Resistance to Change Causes for Resistance to Change Impact of Change on the Future Manager Methods of Reducing Resistance to Change

III Employee Relations Management

Subject Code - MU0003

(2 Credits)

Unit 1: Introduction to Employee Relations Management Introduction Characteristics of Employee Relations - Importance of Employee Relations Employee Expectations Employee Relations Strategies - Employee Relations, Staff and Organization - Employee Relations Challenges Faced by an Organization - Framework of Employee Relations - Practical Principles for HR Managers - The Ten Commandments for HR Managers Definition of Personnel Policy - Types of Personnel Policies - Benefits of Personnel Policies - Obstacles in Administering Personnel Policies

- Characteristics of a Sound Personnel Policy - Coverage of Personnel Policies - Steps in the Formulation of Personnel Policies - Personnel Procedures and Programs Unit 2: Organizational Standards in Employee Relations Introduction Organizational Culture and Conflicts Building an Organizational Culture Essential Elements for a Good Organizational Culture Unit 3: Organizational and Behavioural Aspects of Employee Relations Introduction Development of Leadership Concepts - Characteristics of a Good Leader - Approaches to Leadership Introduction to Communication – Its Nature and Process Definition of Communication Characteristics of Communication Personal Barriers to Communication The Importance of Listening in Communication The Art of Writing Overview of Organizational Communication Effect of Organizational Structure on Communication Informal Communication Mass Communication Transactional Analysis Decision Making Characteristics of a Decision Types of Decisions Decision Classification Based on Complexity and Uncertainty Decision Making under Different States of Nature Personal Value System in Decision Making Group Decision Making Creative Problem Solving Decision Strategies The Concept Motivation Definitions of Motivation Motivational Challenges and Importance of Motivation Approaches to Motivation Theories of Motivation The Conceptual Framework Contemporary Theories of Motivation Conflict Management Classes of Conflict Causes of Inter-group Conflicts

Situations When Conflicts are Required Situations When Conflicts are Undesirable Conflict Managing Strategies Conflict Resolution Styles Conclusion Unit 4: Organizational Discipline Introduction Definition, Objectives and Types of Discipline Indiscipline and its Causes Major Acts of Misconduct Discipline – Principles and Procedure Disciplinary Procedure Statutory Powers for Discipline Punishments Suspension Dismissal and Discharge Essentials of Effective Disciplinary System Red Hot Stove Rule The Code of Discipline Grievance Handling Definitions of Grievance Features of Grievances Forms of Grievances Causes of Grievances Effects of Grievances Understanding Employee Grievances Grievance Handling Procedure Advantages of a Grievance Handling Procedure Essential Pre-requisites of a Grievance Handling Procedure Steps in Grievance Handling Procedure Model Grievance Handling Procedure Unit 5: Design of Organizational Employee Relations Introduction Meaning of Industrial Relations Features of Industrial Relations Factors Affecting Industrial Relations Issues Dealt under Industrial Relations Objectives of Industrial Relations Approaches to Industrial Relations Reasons for Poor Industrial Relations Essential conditions for Sound Industrial Relations Advantages of Healthy Industrial Relations Definition of Industrial Disputes Forms of Industrial Disputes

Causes of Industrial Disputes Resolution of Industrial Disputes Preventive Machinery for Resolution of Industrial Disputes Settlement Machinery for Resolution of Industrial Disputes Conciliation Arbitration Adjudication Courts of Inquiry Trade Unions Characteristics of Trade Unions Objectives of Trade Unions Functions of Trade Unions Structure of Trade Unions in India The Trade Unions Act 1926 and Legal Framework Recognition of Trade Unions Problems and Shortcomings of Trade Unions in India Measures to Strengthen Trade Unions Challenges to Trade Unionism in Liberalized India Employer’s Associations Participation Management Concept of Workers’ Participation in Management Features of Workers’ Participation in Management Objectives of Workers’ Participation in Management Requirements for Successful Participation Advantages of Workers’ Participation Forms of Workers’ Participation Workers’ Participation in India The New Scheme – 1984-85 The 1990 Bill Reasons for Failure of Workers’ Participation in Management in India Management of Negotiations and Collective Bargaining The Meaning of Collective Bargaining Important Features of Collective Bargaining Objectives of Bargaining Importance of Collective Bargaining Conditions for Successful Collective Bargaining Types of Bargaining Process of Collective Bargaining Golden Rules for Bargaining Collective Bargaining – The Indian Scenario Recommendations of the National Commission Unit 6: Management Qualities Introduction Strategic Management Process Important Features of Strategic Management Strategic Employee Relations Management

Strategic Employee Relations Management Models Challenges in Implementation of Strategies Overcoming Barriers to Implementation of Strategies The Future of Strategic Employee Relations Management Changes in 21st Century Impacting Strategic Employee Relations Management Management Roles and Qualities Management Roles Management Qualities Unit 7: The Laws Governing Employee Relations Introduction Apprentices Act, 1961 Contract Labour Act, 1970 Employees Provident Fund Act, 1952 Employees State Insurance Act, 1948 Factories Act, 1948 Employment Exchange Act, 1959 Industrial Disputes Act, 1947 Standing Orders Act, 1946 Maternity Benefits Act, 1961 Minimum Wages Act, 1948 Sales Promotion Employees Act, 1976 Trade Union Act, 1926 Payment of Bonus Act, 1965 Payment of Gratuity Act, 1978 Payment of Wages Act, 1936 Workmen’s Compensation Act, 1923 Unit 8: International Human Resources Management Introduction Pressures of Globalization Definition of International HRM (IHRM) Impact of Globalization on IHRM Domestic and International HRM – Differences International Recruitment Policy International Selection Criteria International Training and Development International Performance Management International Compensation Management Repatriation
IV (2 HR Audit Code: MU 0004 Subject Credits)

Unit 1: Introduction to Human Resource Development Practices Introduction

Factors That Drive Best Practices In Human Resource Management Key HR Elements And Resources Unit 2: Basic Concepts of HR Audit Introduction Basic Concept behind HR Audit Financial Aspect of HR Audit Benefits of Human Resources Audit Unit 3: Theories of HR Audit Introduction HR Due Diligences Structural Detail Of Diligence Process of HR Audit Preparation For An Audit Conceptualizing Of HR Audit What You Need To Know Before Conducting HR Audit Human Resources Development Why Does Training Not Always Succeed In Organizations? How To Design An Assessment Center On The Basis Of Various Competencies Involved? How Does Competency Mapping Work? Employee Relations Impact Of Changes Such As Employee Relations Strategies, Policies, And Practices on Organizational Performance Management Style HR And The Organizational Structure HR Scorecard Unit 4: HR Audit Methodology and Issues Introduction Conducting an Human Resources Audit Preliminary Steps Goals of the Audit Areas to Audit Sample Audit Questions

Unit 5: HR Audit Portfolio Introduction HR audit Portfolio The People Policies Audit The Reward and Benefits Audit The Organisational Change Audit The Training and Development Audit

The Employee Motivation Audit The Payroll Audit The Human Resource Planning Audit The Performance Management Audit The Leadership Skills Audit The HR Information Systems Audit The Teams Audit The Human Resource Function Audit Unit 6: HR Audit Questionnaire Introduction A comprehensive tool covering the entire HR field Areas to be concentrated Personnel Files Wage and Hour Practices Employee Benefit Retirement Plans Other Benefit Plans/Policies Employee Handbook Employee Separations Other Areas Sample Internal Human Resource Audit Questionnaire Unit 7: HR Score Card Introduction How To Approach A Hr Scorecard Understanding the Reason for Implementing the Hr Scorecard Understanding the Business Context of Hr Defining Hr Value Developing the Hr Value Map and Constructing Hr Metric Trees Selecting the Relevant Measures and Metrics Maintaining a Hr Scorecard Framework Measuring Hr Effectiveness – Hr Scorecard Design Business Context Current Hr Objectives Appropriate Hr Metrics Scorecard Design Framework Populating the Hr Scorecard The End Result Metrics Road Map for Hr Scorecard Balanced Scorecard Unit 8: Psychometric Tests Introduction

How is Personality Measured Testing for Honesty, Integrity, Stress and Anger Unit 9: Human Resource Auditing as a Tool of Human Resource Valuation – Indian Experience Introduction Rationale of human resource valuation and auditing Valuation of human resources Human resource auditing Human resources valuation and auditing practices Unit 10: The HR Audit for Legal Compliance and Safe Business Practices Introduction What Does An HR Audit Cover? Pre-Employment Requirements Hiring Process New-Hire Orientation Process Workplace Policies And Practices Auditing Workplace Behaviors That Support Legal Compliance HR Audit Questions Group IV - Information Systems I Software Engineering (2 Credits) Subject Code - MI0024
Part One – The Product and the Process Unit 1: The Product • The Evolving Role of Software • Software • Software Characteristics Software • Applications • Software: A Crisis on the Horizon Software • Myths Unit 2: The Process • Software Engineering: A Layered Technology Methods, and • Process, Tools A Generic View of Software • Engineering Software • The ProcessSoftware Process • Models • The Linear Sequential Model Prototyping Model • The • The RAD Model • Evolutionary Software Process Models

• The Incremental Model The Spiral • Model Fourth • Generation Techniques Part Two – Managing Software Projects Unit 3: Project Management Concepts • The Management Spectrum • The People • The Product • The Process The • Project • People • The Players Team • Leaders • The Software TeamCoordination and Communication • Issues Product • The • Software Scope • Problem Decomposition • The Process • Melding the Product and the Process • Process Decomposition • The Project Unit 4: Software Process and Project Metrics • Measures, Metrics, and Indicators • Metrics in the Process and Project Domains • Process Metrics and Software Process Improvement • Project Metrics • Software Measurement • Size-Oriented Metrics Function-Oriented • Metrics • Extended Function Point Metrics • Metrics for Software Quality Overview of Factors That Affect • An Quality Measuring • Quality Defect • Removal Efficiency Unit 5: Software Project PlanningObservations • on Estimating • Project Planning Objectives • Software Scope • Obtaining Information Necessary for Scope • Feasibility Example • A Scoping

• Resources Human • Resources • Reusable Software Resources Environmental • Resources • Software Project Estimation Decomposition • Techniques • Software Sizing • Problem-Based Estimation Example of LOC-Based • An Estimation Example of FP-Based • An Estimation • Process Based Estimation Example of Process-Based • An Estimation • Empirical Estimation Models Structure of Estimation • The Models • The COCOMO Model • The Software Equation • The Make/Buy Decision • Creating a Decision Tree • Outsourcing • Automated Estimation Tools Unit 6: Risk Analysis and Management versus Proactive Risk • Reactive Strategies • Software Risks • Risk Identification Overall Project • Assessing Risk Risk Components and • Drivers • Risk Projection • Developing a Risk Table Assessing Risk • Impact • Risk Assessment Risk • Refinement Mitigation, Monitoring, and • Risk Management Risks and • Safety Hazards • The RMMM Plan Unit 7: Project Scheduling and Tracking Basic • Concepts Comments • on “Lateness” Basic • PrinciplesRelationship between People and • The EffortExample • An • An Empirical Relationship Effort • Distribution a Task Set for the Software • Defining Project • Degree of Rigor

• Defining Adaptation Criteria • Computing a Task Set Selector Value • Interpreting the TSS Value and Selecting the Task Set Selecting Software Engineering • Tasks • Refinement of Major Tasks Defining a Task • Network • Scheduling • Timeline Charts Tracking • the Schedule • Earned Value Analysis Error • Tracking Project • The Plan Unit 8: Software Quality Assurance Quality • Concepts • Quality • Quality Control • Quality Assurance • Cost of Quality The • Quality Movement • Software Quality Assurance • Background Issues • SQA Activities Software • Reviews Impact of Software • Cost Defects • Defect Amplification and Removal • Formal Technical Reviews • The Review Meeting • Review Reporting and Record Keeping • Review Guidelines Software • Reliability • Measures of Reliability and Availability • Software Safety SQA Plan • The Unit 9: Software Configuration Management • Software Configuration Management • Baselines • Software Configuration Items The SCM • Process • Identification of Objects in Software Configuration • Version Control • Change Control • Configuration Audit • Status Reporting • SCM Standards

Part Three – Conventional Methods for Engineering Unit 10: System Engineering • Computer Based Systems • The System Engineering Hierarchy Modeling • System • System Simulation • Business Process Engineering: An Overview • Product Engineering: An Overview • Requirements Engineering Requirements • Elicitation • Requirements Analysis and Negotiation Requirements • Specification • System Modeling • Requirements Validation • Requirements Management Unit 11: Analysis Concepts and Principles Requirements • Analysis • Requirements Elicitation for Software • Initiating the ProcessFacilitated Application Specification • Techniques • Quality Function Deployment • UseCases • Analysis Principles • The Information Domain • Modeling • Partitioning • Essential and Implementation Views • Software Prototyping • Selecting the Prototyping Approach • Prototyping Methods and Tools • Specification • Specification Principles • Representation Software • The Requirements Specification • Specification Review Unit 12: Analysis ModelingElements of the analysis • The Model • Data Mode ling Data Objects, Attributes, and • Relationships • Cardinality and Modality

Software

• Entity/Relationship Diagrams • Functional Modeling and Information Flow Data • Flow Diagrams • Extensions for Real-Time Systems • Ward and Mellor Extensions • Hatley and Pirbhai Extensions Behavioral • Modeling Mechanics of Structured • The Analysis • Creating an Entity/Relationship Diagram • Creating a Data Flow Model • Creating a Control Flow Model • The Control Specification • The Process Specification • The Data Dictionary • Other Classical Analysis Methods Unit 13: Design Concepts and Principles • Software Design and Software Engineering Design • The Process • Design and Software Quality Evolution of Software • The Design • Design Principles Design • Concepts • Abstraction • Refinement • Modularity • Software Architecture Control • Hierarchy • Structural PartitioningData • Structure Software • Procedure • Information Hiding • Effective Modular Design • Functional Independence • Cohesion • Coupling • Design Heuristics for Effective Modularity Model • The Design • Design Documentation Unit 14: Architectural Design • Software Architecture • What is Architecture? is Architecture • Why Important? • Data Design • Data Modeling, Data Structures, Databases, and the Data Warehouse

• Data Design at the Component level Architectural • Styles Brief Taxonomy of Styles and • A Patterns Organization • and Refinement • Analyzing Alternative Architectural Designs Architecture Trade-off Analysis • An Method • Quantitative Guidance for Architectural Design • Architectural Complexity • Mapping Requirements into a Software Architecture • Transform Flow Transaction • Flow • Transform Mapping • An Example • Design Steps • Transaction Mapping • An Example • Design Steps Refining the Architectural • Design Unit 15: User Interface Design • The Golden Rules • Place the User in Control • Reduce the User’s Memory Load Make the Interface • Consistent • User Interface Design Interface • Design Interface • Design Activities • Defining Interface Objects and Actions Design • Issues Implementation • Tools • Design Evaluation Unit 16: Component-Level Design • Structured Programming • Graphical Design Notation • Tabular Design Notation Program • Design LanguageExample • A PDL Unit 17: Software Testing Techniques • Software Testing Fundamentals • Testing Objectives Testing • Principles • Testability • Test Case Design White-Box • Testing

• Basis Path Testing Graph Notation • Flow • Cylomatic Complexity • Deriving Test Cases • Graph Matrices • Controlling Structure Testing • Condition Testing • Data Flow Testing Testing • Loop • Black-Box Testing Graph-Based Testing • Methods • Equivalence Partitioning • Boundary Value Analysis Comparison • TestingOrthogonal Array • Testing • Testing for Specialized Environments, Architectures, and Applications • Testing GUIs Testing • of Client/Server Architectures Documentation and Help • Testing Facilities • Testing for Real-Time Systems Unit 18: Technical Metrics for Software Software • QualityMcCall’s Quality • Factors • FURPS • ISO 9126 Quality Factors Transition to a Quantitative • The View • A Framework for Technical Software Metrics Challenge of Technical • The Metrics • Measurement Principles Attributes of Effective Software • The Metrics • Metrics for the Analysis Model Function-Based • MetricsThe Bang • Metrics • Metrics for Specification Quality • Metrics for the Design Model Architectural Design • MetricsComponent-Level Design • Metrics • Interface Design Metrics • Metrics for Source Code Metrics for • Testing Metrics • for Maintenance Part Four – Object-Oriented Software Engineering Unit 19: Object-Oriented Concepts and Principles

• The Object-Oriented Paradigm Object-Oriented • Concepts • Classes and Objects • Attributes • Operations, Methods, and Services • MessagesEncapsulation, • Inheritance, and Polymorphism the Elements of an Object • Identifying Model • Identifying Classes and Objects • Specifying Attributes Defining • Operations • Finalizing the Object Definition • Management of Object-Oriented Software Projects Common Process Framework for • The OO OO Project Metrics and • Estimation OO Estimating and Scheduling • An Approach • Tracking Progress for an OO Project Unit 20: Object-Oriented Analysis Object-Oriented • AnalysisConventional versus OO • Approaches • The OOA Landscape Approach to OOA • A Unified • Domain Analysis • Reuse and Domain Analysis • The Domain Analysis Process • Generic Components of the OO Analysis Model The OOA • ProcessUse• Cases • Class-Responsibility-Collaborator Modeling • Defining Structures and Hierarchies • Defining Subjects and Subsystems Object-Relationship • The Model The Object-Behavior • Model • Event Identification with UseCases • State Representations

II Database Management Systems (2 Credits) Subject Code - MI0025
UNIT 1 DBMS [DATABASE MANAGEMENT SYSTEMS] • Different applications of traditional database • Definitions • Data

• Data base Data • Base Management Systems [DBMS] • Properties of the database main types of actions involved in data • Three bases • Different types of data base users. • Responsibilities of the DBA - the data, the designer the regular files are used instead of DBMS • When files UNIT 2 DATABASE SYSTEM CONCEPT AND APPLICATION • Client service architecture. • Categories of data models. • Definition relationship and Instance base schema and data base • Data state. • Schema diagram • data Independence Independence and Physical • logical data data • Independence. • DBMS languages. • DBMS component modules. • Data base system utilities. • classification on DBMS • Criterion for classifying DBMS. UNIT 3 FILE ORGANISATION • Difference between primary and secondary Storage. • Memory hierarchies of a computer system • Definition of the following terms disk, disk pack track block, cylinder, sector, inter block, gap, read/write head • Mechanism used to read data from or write data to the disk. • Process of disk initialisation. • Components of a disk block address • RAID • Variable block access • Techniques for allocating file blocks on disk. Concepts of file • headers. • operations of files Buffering of • blocks. concurrency • mean UNIT 4 INDEX STRUCTURES FOR FILES • Indexes, secondary access paths, indexing fields, primary key field, clustering field , • secondary key field, block anchor, dense index, and sparse index. UNIT 5 ENTITY-RELATIONSHIP MODEL

• Data base design process. • Definition of the following terms • Entity, Attributes, Attribute Values, Relationship, Instance, Composite attribute, simply attributes Multi-valued attribute, received attributes, stores attributes, complex attribute, and key attributes value set. • Difference between an attribution & a value set. • Key attribution Compose • attribution • Domains of attributes • relationship Type difference among a relationship Instance, relation ship type & • The a relationship set. • Definition • Relationship degree name • Role • Participation role • E-R Diagram • the conventions for displaying an E-R schema as a E-R diagram naming convention used for E-R schema • The diagrams. • E-R diagram of the data base of a departmental store. E-R diagram for student • information UNIT 6 RELATIONAL ALGEBRA • a) Relation b) DomainAttribute • c) d) Tuple Degree of relation f) Relation data base • e) schemeRelation data base • g) state

UNIT 7 RELATIONAL CALCULUS • relational calculusThe tuple calculus • expression. formed formula • Well WFF. • The free expression. safe • expression • Domain calculus expression. • How tuple relational calculus differ from domain relational calculus. UNIT 8 SQL • advantages of SQL • History of SQL. • What is table? Explain with an example how it is created in DQL • Data types that are allowed for SQL . • specifying of constraints & default values in SQL SQL commands with reference • the to Substring • • Arithmetic • Ordering • Concepts of nested queries. • aggregate function available in SQL • Group by clause. • Command used to modify the data base UNIT 9 FUNCTIONAL DEPENDENCIES AND NORMALIZATION FOR RELATIONAL DATABASES • The two levels of relation schema. • Fundamental approaches to design the data base.Informal design guidelines for relation • schemas • Attribute semantics as an information measure of goodness of a relation schema . • Insertion & modification anomalies of spurious tuples & how we may prevent • Problem it. • functional dependency • functional dependency for a particular relation • completeness & Soundness of Armstrong's inference rules • term normalization refer to How do the normal forms develop • historically?Properties • of normalization. • First, second & third normal forms. • Fourth & fifth Normal forms. • update anomalies

UNIT 10 TRANSACTION PROCESSING • Various transaction states. • static and dynamic files • concurrent execution of data base transaction in a multi-user system concurrent • control • Transaction - read and writes operation. • different types of failures • What is meant by catastrophic Failure? • Transaction states / discuss the operation of recovery manage. diagram & discuss the typical states that a transaction goes • State through during execution. • system of records in the system • kinds log • Properties of transactions. • schedule history • Concepts of recoverable cascading roll back & Script schedules. UNIT 11 CONCURRENCY CONTROL TECHNIQUES • Lock • Binary Locks • Shared/Exclusive locks the two phase locking • protocollock & starvation and the different approaches to dealing with dead • dead lock and starvation • Comparison binary locks to exclusive / shared locks why the latter type of locks is preferable. UNIT 12 RECOVERY TECHNIQUES • Different types of transaction failures Catastrophic • failure. main techniques for recovering for non catastrophic transaction • Two failures. caching of disk • The blocks. typical kinds of entries in a system • The log Check points and why are they • important? • Transaction commits points and why are they important? • The recover technique based on deferred update. UNIT 13 DISTRIBUTED DATA BASE • Distributed data base concept. • difference between distributed DBMS and Centralized DBMS reasons and potential advantages of distributed data • Main bases. main software modules of a • the DBMS main function of each of the modules in the context of the client • The server Architecture . Client • server architecture.

• fragment of a relationmain types of • fragments • Fragmentation useful concept in distributed data, base design. • data replication replication useful in • Data DBMS. UNIT 14 SECURITY AND INTEGRITY • The security & integrity violations. measures at different levels to protect the data • security base Authorization . • Various SQL Commands to grant and revoke privileges.

III Computer Networks (2 Credits) Subject Code - MI0026
UNIT 1 INTRODUCTION TO COMPUTER NETWORKS • Introduction • Objective • Use of Computer networks Networks • for companies • Networks for people • Networks Hardware • Classification of networks • LAN • MAN • WAN • Wireless networks • Home • Networks Software Protocol • hierarchy • Design issues for the layers • Services UNIT 2 REFERENCE MODELS • Introduction • Objectives • Reference models • The OSI Reference Model • The TCP/IP Reference Model • Comparison of the OSI & the TCP/IP Reference Models • Example networks The • Internet • Connection-Oriented Networks • ISDN • ATM

• Ethernet • Wireless LANs: 802:11 • Network standardization in the telecommunication • Who's who world? • Who's who in the standards world • Who's who in the Internet standards world? UNIT 3 DATA COMMUNICATIONS • Introduction • Objectives • Theoretical basis for communication • Fourier analysis • Band limited signals • Maximum data rate of a channel • Data transmission modes Serial & • Parallel • Simplex, Half duplex & full duplex Synchronous • & Asynchronous transmission • Switching • Circuit switching Packet • switchingVirtual • circuits Comparison of switching • techniques • Multiplexing • Time division multiplexing • Frequency division multiplexing • wavelength division multiplexing UNIT 4 PHYSICAL MEDIUM • Introduction • ObjectivesTransmission • medium • Guided & Unguided Transmission medium • Twisted pair • Coaxial cable Optical • fiber • Comparison of fiber optics and copper wire • Fiber Optic networks • Wireless transmission • Electromagnetic spectrum • Radio transmission Microwave • transmission UNIT 5 Communication Satellites • Introduction • Objectives

• Basic of communication satellites Geostationary • Satellites • Medium-Earth Orbit Satellites • Low-Earth Orbit Satellites International • wireless communication versus • Satellites Fiber UNIT 6 Network topologies and networking devices • Introduction • Objectives Network • topologies • Linear Bus • Ring • Star • Mesh • Hierarchical or Tree • Topology Comparison • Networking Devices • Repeaters • Hubs • Bridges • Switches • Routers • Gateways UNIT 7 DATA LINK LAYER & MAC SubLayer • Introduction • Objectives • Design issues • Framing • Error control control • Flow • Automatic Repeat Request Protocols wait • Stop and • Go back n • Selective repeat • High Level Data Link Control protocolMultiple access • protocols • Aloha • CSMA • CSMA/CD • Ethernets Fast • Ethernet Gigabit • Ethernet UNIT 8 NETWORK AND TRANSPORT LAYER

• Introduction • Objectives issues of Network • Design layer • Routing Algorithms • Congestion • Quality of services • Design issues of Transport layer • Service primitives • TCP protocol • UDP protocol UNIT 9 NETWORK INTERNET • Introduction • Objectives • Addressing • Subnets • CIDR • Internet Control protocols • ICMP • ARP • RARP • Routing protocols • OSPF • BGP LAYER IN

UNIT 10 INTERNET APPLICATIONS SECURITY • Introduction • Objectives • Internet Applications • EMail • FTP • World wide web: HTML and HTTP • GOPHER • IRC • Network security • Responsibility and control • Cryptography • DES • Digital signatures E-mail • Security • PGP • PEMBGP • S/MIME

AND

NETWORK

IV Business Intelligence and Tools (2 Credits) Subject Code - MI0027

Unit 1: Introduction to Business Intelligence (BI) Systems Introduction A Business Intelligence (BI) System Delivering the Business Value through a BI System Business The Dimensional Lifecycle Project Planning Project Management the Revising Project Planningin a BI Roles Project Future of BI Systems Unit 2: Basics of a Data Warehouse Introduction Fundamentals of a Data Warehouse Evolution of Data Warehouse Need of a Data Warehouse Characteristics of a Data Warehouse of Types Data Warehouses and Limitations of a DW Advantages System Warehouse Data Concepts and Terminology of Architecture a Data Warehouse Data Warehouse Components Data sources Extraction/Propagatio n ransformation/Cleansin T g ata Loading D Data Refining Presentation and Analysis Tools Cost of a Data The Warehouse Unit 3: Architecting the Data Introduction Types of Data Real-time Data Derived Data Reconciled Data Enterprise Data Model Phased Enterprise Data Modeling A Simple Enterprise Data Model Advantages and Limitations of EDM Granularity of the Data Partitioning Objectives of partitioning Criteria of Partitioning Logical Data Partitioning Meta Data warehouse Metadata Use of Metadata

Managing of the MetadataData Quality Management Total (TDQM) Quality Data Types of TQDM Concept Unit 4: Data Modeling Introduction The Concept of Data Modeling Data Modeling Techniques Relationship Entity(E-R) Modeling Basic Concepts Other Concepts Dimensional Modeling Basic Concepts Star and Snowflake Models Database Design Methodology for Warehouses Mistakes Common in Data Modeling to Address Long-term Failure Growth No mechanism to clean-out old Data Overuse of Synthetic Keys Inadequate Planning for Indexes Organizing the Data in a Data Warehouse

Data

Unit 5: Implementing and Maintaining Environment Introduction Approaches in Implementing a Data Warehouse Approach Top Down Bottom Up Approach A Combined Approach Visual Warehouse The Architecture of Visual Warehouse the Data Warehouse Measuring ResultsTools in DW Use Data Modeling Tools and Metadata Creation ETL Tools Analysis and Report Generation Data Tools Commercial Tools Unit 6: Data Extraction Introduction ETL Overview Significance of ETL Processes ETL Requirements and Steps Overview of the Data Extraction Process of Data in Operational Types systems Current Value Periodic Status Source Identification Extraction Data Techniques Immediate Data Extraction Deferred Data Extraction Evaluation of the techniques Unit 7: Data Transformation and Loading Introduction Overview of Transformation Selection and Splitting/Joining Summarizatio n onversion C Enrichmen t ajor M Transformation Types Format Revisions Decoding of Fields Calculated and Derived values Splitting of Single Fields Merging of Information Summarizatio n haracter C Set Conversion of Units of Measurements Key Restructuring Deduplicatio n ata D Integration and Consolidation

a

Data

Warehouse

Identification of an Entity Existence of Multiple Sources Implementation of Transformation Manual Methods Transformation Tools Transformation for Dimension Attributes Changes - Correction of Type 1 Errors 2 Type Changes History Preservation Changes - Soft Type 3 Revisions Data Loading Types of Load Modes of applying the Data Refresh versus Update Unit 8: Enterprise Information Systems Introduction Overview of an EIS Definition of an EIS Significance of EIS Evolution of EIS Benefits of an EIS Information Needs of Senior Managers Activities of the Senior Executives Information and their Types of Attributes for Determining the Executive Information Methods Needs Architecture and Components of EIS Hardwar e oftwar S enterfac I e elecommunication T s IS E Applications Financia l arketin M g anufacturin M g uture Trends in F EIS The Intelligent EIS The Multimedia EIS The Informed EIS Connected EIS The

Unit 9: Online Analytical Processing (OLAP) Introduction Overview of OLAP Definition of OLAP Significance of OLAP Characteristics of OLAP Functions of OLAP General Features Dimensional Analysis Drill-down and Rollup Slice-and-Dice & Rotation OLAP Models MOLAP Model ROLAP Model MOLAP Vs. ROLAP OLAP Implementation Data Design and Preparation Administration and Management Performance management Unit 10: Data Mining and Data Visualization Introduction Concept of Data Mining Reasons for Growth and Popularity Applications of Data Mining Knowledge The Discovery Process Determination of Business Objectives and Preparation of Selection Data Application of appropriate Mining techniques of Data Mining Evaluation Results Presentation of Data Discoveries Incorporation of Usage of Discoveries Data Mining Techniques Classificatio n inkage L Analysis Sequential Discovery Cluster Analysis Statistical Analysis Challenges to Data Mining Identification of Missing Information Data Noise and Missing Values Large Databases and High Dimensionality a Data Mining Evaluation of Tool OLAP Vs. Data Mining Data Visualization

Group V – Healthcare Services

I Health Administration (2 Credits) Subject Code - MH0040
Unit 1: Health administration, management Health care delivery system and functions – Levels of health care – Central, State and district level organizations, health care delivery at village. Unit 2: Health Planning and management Basic purpose of planning, steps in planning and management. Management methods and techniques, national health planning, national development health planning Unit 3: Health status in India health definitions, demographic profile, mortality profile, health Basic problems, communicable disease problem, nutritional problem, environmental problem, medical problems, care population problems. Unit 4: Health economicseconomic impact of morbidity, definition of cost and benefit, methods Concepts, of economic evaluation, quality of life. Unit 5: Health Policy health policy, Indian health policy 2002, review of health situation, Aim of current scenario, goals and objectives observations and recommendation. Unit 6: National health programmes in India National anti-malaria programme, national filariasis control programme, national eradication programme, revised national tuberculosis control leprosy programme, control programme, National programme for control of blindness, national aids IDD programme, ICDS programme, universal immunization programme, national rural mission, reproductive and child health programme. National cancer health control programme . Unit 7: International health regulation Current IHR, revised 2005 IHR international vaccination department and health regulations . Unit 8: International and national health agencies and work of World health organization UNICEF, UNDP, World Objectives Bank, International red cross, Indian red cross. Unit 9: Ehealth Concepts and contents – internet, world wide web, URL, electronic mail, BIDS, Radiology preparation and management, health informatics, electronic medical records .

Unit 10: Future trends in Health care

Health and education, health and economic growth, health insurance, roll of government and private health insurance, health sector reforms, emerging trends.

II Hospital Organization, Operations, and Planning (2 Credits) Subject Code - MH0041
Unit 1: Hospital Organization Introduction to • Hospital Definition; Hospital, • organization • Types of organizations: Formal and Informal • types organization: Departmentation by time/ service Matrix etc Classification of • Hospitals health care in Levels of • India Unit 2: Hospital Planning and • Design Introduction to hospital Planning Definitio • n Factors in hospital • planning • Planning • team Steps in Hospital planning Unit 3: Ward Planning • Introduction • Design and Layout • Patient care areas • Space requirements Unit 4 & 5: Clinical Services • Intensive care unit Neo-natal • ICU • Dialysis Operation • theater bank • Blood • Cardiac catheterization lab • Casualty & Trauma Unit 6: Administrative Services • Billing • Enquiry & Registration • Laundry services Medical • Records Department • General Stores Unit 7 & 8: Clinical Support Services Hospital • pharmacy

• Laboratory and Diagnostics • CSSD • Diet Department Unit 9: Non-Clinical Support Services Housekeeping • Services Workshop • Hospital • Civil Department Electrical • Department Plumbing • Department Unit 10: Hospital Committee

III Hospital and Healthcare Information Management (2 Credits) Subject Code - MH0042
Unit 1: Introduction to Health Information Management • Definition of various terms in HIM Importance of • HIM • Uses & Scopes of HIM Sources of • HIM Unit 2: Health Care System in India • Organisation & structure of health care system in India • Health care services in India National Health • Policies Unit 3: Health Information Management System • Need & Scope of Health Information Management System • Models of HIMS • Various Applications of HIMS Case • studies Unit 4: Evaluation of HIMS in India • Geographic Information System (GIS) • Staffing Pattern • Present HIMS in India Barriers in Implementing • HIMS Unit 5: Hospital Information System • Need & Scope of HIS • Components of HIS • Various Applications of HIS Unit 6: Design and Implementation of Hospital Information System • Various models of HIS

• Designing HIS • Implementation & Management of HIS Unit 7: Health Information and Health Care Financing • Trends & Strategies • Various issues in health care financing of Health Care • Control cost Different Health Care financing • Models Unit 8: Health Information in Health Insurance Management Health Insurance • industry • Various types of Health Insurance Schemes • HIM professionals & Health Insurance Unit 9: Health Information Management- an organizational View • HIM department & Functions Organizational • Structure • Inter & Intra departmental Relationshipsof Health Information • Role Managers Unit 10: Quality Assurance • Quality Management System • Quality Management Systems in Health • Quality Assurance program in Health Care • Role of Health Information in Quality Assurance Program

IV Finance, Economics, and Materials Management in Healthcare Services (2 Credits) Subject Code - MH0043
Unit 1: Accounting • Definition; Accounting concepts; Accounting cycle; Rules of debit & credit; types of enterprises; cash and mercantile / accrual systems of accounting; & Revenue capital expenditure • Bank reconciliation statement of prime entry, ledgers, closing entries, preparation of trial balance • Books and financial statements • Depreciation and methods of calculating depreciation • Internal controls Budgeting; • responsibility accounting Unit 2: Cost Accounting Definition, Introduction of cost terms and • purposes Cost-volume-profit • analysis • Cost allocation accounting for materials, labour, • Cost overheads

• Job, Process costingActivity based • costing • Behaviour of costs • Pricing decisions Unit 3: Financial Management – evolution of financial management, goals, organization • An overview of finance function, emerging role • Ratio Analysis • Time value of money Techniques of capital • budgeting • Dividend policy and dividend decision • Working capital policy and financing • Sources of long term sources of finance Unit 4: Hospital Finance• Evolution of finance function & role of CFO Billing and cash • collection • Credit arrangements and collection – a planning and control tool • Budget Unit 5: Managed care and health insurance Meaning of important • terms • History of managed care • HMOS, PPOs etc. • Negotiating and contracting with managed care institutions • The Indian scenario Unit 6: Materials Management – Purchasing • Basic Concepts • Purchase Function, purchase committee • Quantity & Quality aspects Price • issues • Vendor development, negotiations, legal aspects • Controlling packaging and transportation costs • Salvage & disposal of scrap Purchasing policies & • procedures • Modern trends in purchase management of high value capital equipments, feasibility • Purchase study Unit 7: Materials Management – Inventory Control• Importance and scope • Stores management, stores organisation, receiving, storing, issuing, stores accounting, storage equipments, storage methods • Inventory checking and accounting • Modern trends in inventory management

• Asset accounting, annual verification of assets, ageing of assets Unit 8: Economics – Microeconomicsof Managerial • Scope Economics Demand • Supply and • Theory of Production • Theory of Cost • Pricing Theory, Policies & Practices • Relevant & Related concepts Unit 9: Economics – Macroeconomics National • Income Business • cycles • Money, interest rates & prices Banks & Financial • Institutions • International Trade • Role of Government Unit 10: Economics – Health Economics • Introduction to Health Economics • Expenditure on health • Economic groups in the health care system • Financial flows and costs in the health care system of incentives in the health care • Role system • Economic organization of medical care Cost benefit • analysis

Group VI - Banking I Financial System and Commercial Banking (2 Credits) Subject Code - MA0027
Unit 1: Financial System • Nature and structure of financial system. • Evolution of Financial system in India • Framework, Segments, and Efficiency in financial system. • Linkage between Financial system and Economic development. Unit 2: Financial Market • Money market and Capital Market. • Recent developments in global financial markets. • Organized and Unorganized markets. • Primary and Secondary Markets. • Impact of liberalization in Indian financial market. Unit 3: Financial Instruments

• Primary and secondary, short term, medium term and long term. Deposits, Stocks and • Debts. • Securitization. • Development of security and commodity markets Unit 4: Financial Institutions • Regulatory, Intermediary and other financial institution • Banking and Non Banking Financial Companies. • Mutual Funds & Insurance Companies. Funds, NSDL and CSDL, Broker and • Pension Dealers. • Venture Funds, Financial Services Unit 5: Commercial Banking System in India • Origin and Growth of Commercial Banking in India. • Characteristics and functions of commercial Banks. • Public Sector Banks, SBI and Associates, Nationalized Banks. • Private sector Banks, Old Generation Banks- New Generation Banks. Cooperative • Banks Development • Banks Multinational • Banks Unit 6: Changing Nature of Banking Business • Traditional Banking, evolution of commercial Banking in Indian Banking since 1990, • Changes • Recent changes and challenges in Banking • Introduction of IT, computerization and Networking Unit 7: Compliance to RBI and other Regulations, • Capital Adequacy Norms • CRR and SLR and their effect on liquidity and profitability. • Other commercial concepts like ALM and Spread • Clearing house operations and RTGS • Ombudsman, Consumer forums and other statutory bodies. Unit 8: Designing banking products • Deposit Schemes and products-Demand and Term deposits products, Housing loans, Educational loans, consumer loans, • Loan vehicle loans • Plastic money- Credit cards, Debit cards and ATMs Banking activities, selling mutual funds and Insurance • Non products Unit 9: Marketing of Bank products Advertisement • and Campaigns • Marketing deposits for good borrowers • Seeking • Non banking income

Unit 10: Customer Relations Management • Importance of Customer Customer • Loyalty Banking • Personal • Role of IT in Customer Delight • Corporate relations. Social • and Ethical considerations

II Banking Related Laws and Practices (2 Credits) Subject Code - MA0028
Unit 1: Legal Framework of Regulation of Banks • Introduction • Business of Banking • Constitution of Banks • RBI Act, 1934 • Banking Regulation Act, 1949 • RBI- Central Bank and Regulator of Banks • Government as Regulator of Banks • Control over Cooperative Banks Regulation by other • Authorities Unit 2: Regulation of Banking Business • Power to Issue Directions • Acceptance of Deposits Loans • and Advances • Regulation of Interest Rate • Reserve FundsMaintenance of Cash • Reserve • Maintenance of Liquid Assets Unit 3: Legal Aspects of Banking Operations • Negotiable Instruments Act and Paying Banker • Liability of Payment Banker when Customer’s Signatures on Cheque Forged • Payment to be in due course for bank to seek protection in good faith, without negligence of an Instrument on • Payment which alteration is not apparent • Payment by Bank under mistake whether recoverable Unit 4: Banker’s Right of Lien, Set off and Appropriation Lien and Banker’s • Meaning of Lien • Meaning of Setoff • Meaning of Appropriation to be satisfied for Exercise of Bankers • Conditions Lien

• Conditions to be satisfied to Exercise right to set off and appropriation Unit 5: Contract of Indemnity • Meaning and Definition • Application of Indemnity Contracts to Banks • Rights of an Indemnity Holder • Damages Unit 6: Bank Guarantee • Meaning • Types of Bank Guarantees • Bankers duty to honour guarantee of bank under a guarantee given on behalf of a company ordered • Liability to wound up be • Liability of banks under a Guarantee when the main contract is suspended • Exceptions • Issuance of bank guarantee precautions to be taken • Payment under bank guarantee precautions to be taken Unit 7: Letters of CreditLetters of Credit – General • Consideration a letter of • Parties to credit • Types of Letters of credit • Documents under a letter of credit • Uniform Customs and Practice for Documentary Credits (UCP) 500 Unit 8: Law Relating to Securities and Modes of Charging • Types of borrowers • Types of credit facilities • Secured & unsecured loansRegistration and satisfaction of • charges

Unit 9: Banking Ombudsman Scheme-2002 • Purpose and Extent • Establishment and powers • Procedure for redressal of grievances Arbitration • procedure • Conciliation

III Banking Operations (2 Credits) Subject Code - MA0029
Objectiv : To introduce the students to the operational side of e banks.

Unit 1: The Banking Services • Overview of Banks and Their Services • Government Policy & Regulation • Organization & Structure of Banks Unit 2: Performance Evaluation • Financial Statements of Banks. • Measuring Bank Performance Unit 3: Corporate Financing • Determining & Measuring Interest Rates • Financial Futures, Options & Swaps Unit 4: Banks & Liquidity • Off-balance Sheet Financing • Investment Function in Banking Liquidity • & Reserve Management Unit 5: Pricing in Banks Managing Deposit • Services • Pricing Deposit Related Services • Pricing Business Loans Pricing Consumer • Loans Unit 6: Bank Management • Managing Non-deposit Liabilities • Managing Equity Capital Lending • Bank • Business Lending • Bank Service Outlets Bank • Mergers & Acquisitions Unit 7: International Banking Services • Introduction • Trends and future

IV Retail Banking (2 Credits) Subject Code - MA0030
. Unit 1: Introduction • Indian Banking-Recent trends - Commercial Banking Industry • International Banking, retail Banking and wholesale banking strategic overview of the retail banking • A industry Unit 2: Personal Lending • Principles of personal lending

• Legal framework; • Personal lending products; • Loan processing and risk decision; • Credit monitoring, control and recovery; • Lending administration • Risk management at portfolio level. Unit 3: The Legality of Retail Banking legal framework of banking • The transactions • Banking services The • bank-client relationship • Securities in banking transactions Unit 4: Bank Products Deposits Relations • with Customers • Deposits-types - account opening /closing procedures – premature closure -nterest rate application-renewal of deposits – procedure for settlement i of claim s • Types of customers – Loan against • Lien deposits • Payment and collection procedures- clearing- electronic funds transfer Unit 5: Bank Products Advances • Categories of Retail lending – Consumer Loans, Housing Loans, Car Loans et c • Overview of appraisal and sanction • Processing - monitoring -, security and documentation procedures -stamping recovery procedures Unit 6: Bank Products • Credit cards Debit cards – • ATMS • Insurance – bank channel Other • products Unit 7: Marketing of Services • Basics of Marketing -Meaning • Importance and functions • Marketing of services • Selling techniques close a • How to sale Personal Development- Customer • orientation • KYC – Money laundering Unit 8: Technology & Retail Banking • Introduction to Technology in Banking; • e-Banking in practice; Secure eBanking;

• Privacy and eBanking; • Internet Banking Products Unit 9: Recent Trends in Retail Banking • Wire transfer servicesFinancial Electronic Data • Interchange Cryptographic • Techniques • Credit-card based system; Electronic cash payment system Electronic • chequesMicro payment • systems • Future of retail banking

Group VII Retail Operations I . Warehousing & Supply Chain Management (2 credits) Subject Code : ML0001 Unit 1: Introduction to supply chain : • The meaning of supply chain, • Building the supply chain of the future, • Emerging markets, • Building consumer driven supply chain networks, • Key capabilities of world class consumer driven supply chain network, • Building fit to purpose networks, • Seven steps to effective collaboration and purchase environment. Unit 2: Retail strategy management and SCM checklist • Strategy in retail sector, • Good supply chain practices, and invoice testing. Unit 3: Collaborative planning and forecasting • Meaning, • Collaborative planning, • Forecasting and replenishment, and customer information quality specification, Unit 4: Consumer packaged goods and demand forecast response • Meaning,

• Consumer packaged goods industry assessment, and • Demand forecast response. Unit 5: Precision retailing, transaction cost economics and bullwhip effect • Meaning, • Precision retailing- retail profitability management a transaction cost economics view of the ‘bullwhip’ effect. Unit 6: POS systems • Meaning, and • Meeting the retailers’ POS system challenges, Unit 7: Microsoft dynamics and SAP • Microsoft dynamics and SAP- best practices, and • SAP best practices for retail- solutions, Unit 8: Radio Frequency Identification: meaning, RFID • Unlocking the wireless opportunity Unit 9: Emerging technology and UNSPSC • Meaning, • Trends in technology introduction, • Emerging technologies and emerging privacy issues, and • From electronic transactions to strategic decisions Unit 10: Case studies and examples : • Sales environments, case studies, • Kick starting new product development, and • An analysis of retail industry and Nike Inc II. Buying and Merchandising ( 2 credits) Subject Code : ML 0002 Unit 1: Merchandising theory • Concepts,

• Technologies and merchandise systems. Unit 2: Merchandise planning • Fundamentals of merchandise planning, Unit3: Merchandise perspectives : • Merchandise perspective on pricing, • Planning and controlling merchandise budgets, and • Planning and controlling merchandise assortments Unit 4: Developing and presenting product lines • Developing product lines, • Presenting product lines, and global sourcing Unit 5: Career opportunities • career opportunities in merchandising, and • Merchandise related career development Unit 6: Customer / vendor relationship • CRM problems in merchandising, and • CRM prospects for merchandising. Unit 7: Buying concepts • Buying procedures, • Bulk buying of the products and • International buying Unit 8: Buying techniques • Bids buying, and • Competitive buying procedures Unit 9: Purchase structuring and financing : • Assets sales and entity sales, • Installment purchase and • Loan method purchasing. Unit 10: Investigation stage on buyers and sellers • Investigation of the sellers business,

• The motives of buyers and • Mutual understanding factors between sellers and buyers. III. Store Operations ( 2 credits) Subject Code : ML 0003 Unit 1: Introduction to store management • Stores scope and importance, • Structure of store system in India, and • Store organization and layouts. Unit 2: Legal aspects of establishment • Legal system of starting stores and legal procedures for customers handling, Unit 3: Store operations in India • Types of store operation in India, • Classification of stores, and store installation, Unit 4: Store activities in India • Product arrangements, • File preparation, and • Bills receivable in stores, Unit 5: Relationship marketing in store operation • The evolution of relationship marketing, • Relationship marketing strategies in stores cooperation, • Relationship marketing in the unorganized store operation, Unit 6: Store operation strategy • Selection of promotion mix, • Advertising and media selection and • Sales and promotion and personal selling Unit 7: Stores pricing • objectives, • Internal and external pricing strategy

Unit 8: Stores market segmentation • Customer profile for stores market segmentation. Unit 9: Delivering the product • Store employment, • Category management and • Mail order catalogue shopping. Unit 10: Logistics and distribution • The stages of distribution process, • Trends in supply chain management and physical distribution and • Inventory management. IV Retail IT Management ( 2 credits) Subject Code - ML0004 Unit 1: Introduction to retail industry : • The meaning of retailing, • Introduction to retail industry, • Why it is retail? and why IT in retail. Unit 2: Planning functionality and IT systems in retail • IT systems in retail, • Meaning of planning system and planning functionality. Unit 3: E- Commerce and data capture and ERP in retail industry • Meaning of E- commerce, • E- commerce and data capture, • ERP in retail industry Unit 4: Contact less cards and E- fulfillment • Meaning of E- business, • Contact less cards, • E- Fulfillment. Unit 5: Product center approach and RFID

• The meaning of product centric approach and RFID, • Solution to supply network information management problems, and RFID Unit 6: HP- POS systems and Microsoft- SCM • The meaning of POS, HP-POS Unit 7: Grid computing, Electronic transactions and strategic decisions • Meaning of grid computing, • Grid computing, and • From electronic transactions to strategic decisions. Unit 8: Microsoft dynamics and trends in technology : • Microsoft dynamics AX, and • Trends in technology introduction Unit 9: SAP best practices for retail • scope, • SAP best practices for retail operation Unit 10: Emerging technologies and emerging privacy issues • The meaning of emerging privacy issues, and emerging technologies and • Emerging privacy issues.

SL. SUBJECT CODE SUBJECT AUTHOR TITLE NO. core subjects 1 MB0034 Research methodology SANWAR LAL JAT RESEARCH METHODOLOGY BASOTIA GR RESEARCH METHODOLOGY MANOJ SHARMA RESEARCH METHODOLOGY 2 MB0035 Legal aspects of business KUBENDRAN V LEGAL ASPECTS OF BUSINESS AKHILESHWAR PAT LEGAL ASPECTS OF BUSINESS AKHILESHWAR PAT LEGAL ASPECTS OF BUSINESS Finance specialization 3 MF0001 Security analysis and portfolio management PRASANNA CHANDR INVESTMENT ANALYSIS & PORTFOLIO MANAGEMENT BHALLA VK INVESTMENT MANAGEMENT SECURITY ANALYSIS & PORTFOLIO MANAGEMENT PUNITHAVATHY PA SECURITY ANALYSIS & PORTFOLIO MANAGEMENT DONALD E FISCHE SECURITY ANALYSIS & PORTFOLIO MANAGEMENT RITU AHUJA SECURITY ANALYSIS & PORTFOLIO MANAGEMENT 4 MF0002 Mergers and acquisitions FRED WESTON J MERGERS & ACQUISITIONS JONATHAN REUVID MERGERS & ACQUISITIONS 5 MF0003 Taxation management 6 MF0004 Internal audit and control DHRUBA DUTTACHO PRINCIPLES OF AUDIT & INTERNAL AUDITING Marketing 7 MK0001 Sales, distribution and supply chainSpecializationALBAUM .G INTERNATIONAL MARKETING AND EXPORT MANAGEMENT management STERN AND ANSARY MARKEETING CHANNELS JIM MILLER STRATEGIC SUPPLY CHAIN MANAGEMENT MICHAEL R SOLOM SUPPLY CHAIN MANAGEMENT 8 MK0002 Consumer behavior HENRY ASSAEL CONSUMER BEHAVIOUR SCHIFFMAN AND KAUNK CONSUMER BEHAVIOR DEL I HAWKINS CONSUMER BEHAVIOUR BUILDING MARKETING STRATEGY W/CD SHETH AND MITTAL CONSUMER BEHAVIOUR 9 MK0003 Retail marketing LEVY AND WITZ RETAILING MANAGEMENT 10 MK0004 Marketing research. GILBERT A CHURCHIL MARKETING RESEARCH METHODOLOGICAL FOUNDATIONS Human Resorce Management Specialization 11 MU0001 Manpower planning and resourcing 12 MU0002 Management and organizational development KAVITA SINGH ORGANISATION CHANGE & DEVELOPMENT BHATIA SK MODERN ORGANISATION DEVELOPMENT & CHANGE PRINCIPLES & PRACTICES WENDELL L FRENC ORGANIZATION DEVELOPMENT BEHAVIORAL SCIENCE INTERVENTIONS FOR ORGANIZATION IMPROVEMENT THOMAS G CUMMIN ORGANIZATION DEVELOPMENT & CHANGE RAMNARAYAN S ORGANIZATION DEVELOPMENT INTERVENTIONS & STRATEGIE 13 MU0003 Employee relation managementHR audit RAO TV HRD AUDIT EVALUATING THE HUMAN RESOURCE FUNCTION 14 MU0004 FOR BUSINESS IMPROVEMENT

Information Systems Specialization 15 MI0024 Software engineering IVAR JACOBSON OBJECT ORIENTED SOFTWARE ENGINEERING CARLO GHEZZI FUNDAMENTALS OF SOFTWARE ENGINEERING DAVID A GUSTAFS THEORY & PROBLEMS OF SOFTWARE ENGINEERING IAN SOMMERVILLE SOFTWARE ENGINEERING 16 MI0025 Database Management systems RAJESH NARANG DATABASE MANAGEMENT SYSTEMS RAGHU RAMAKRISH DATABASE MANAGEMENT SYSTEMS GERALD V POST DATABASE MANAGEMENT SYSTEMS DESIGNING & BUILGING BUSINESS APPLICATIONS W/CD ALEXIS LEON DATABASE MANAGEMENT SYSTEMS 17 MI0026 computer networks MICHAL PIORO ROUTING, FLOW, & CAPACITY DESIGN IN COMMUNICATION & COMPUTER NETWORKS ANDREW S TANENB COMPUTER NETWORKS LARRY L PETERSO COMPUTER NETWORKS SYSTEMS APPROACH ANDREW S TANENB COMPUTER NETWORKS RAJESH RS COMPUTER NETWORKS FUNDAMENTALS & APPLICATIONS 18 MI0027 business intelligence and tools ROBERT ERICSSON BUILDING BUSINESS INTELLIGENCE APPLICATIONS WITH .NET W/CD NA INTRODUCTION TO BUSINESS INTELLIGENCE & DATA WAREHOUSING Banking Specialization 19 MA0027 Financial systems and commercial banking AGARWAL HC INDIAN FINANCIAL SYSTEM & COMMERCIAL BANKING CHHABRA TN COMMERCIAL BANKING THEORY & PRACTICE MITHANI DM BANKING & FINANCIAL SYSTEM 20 MA0028 Banking related laws and practices BENGERI VV BANKING LAW & PRACTICE KHUBCHANDANI BS PRACTICE & LAW OF BANKING RAMAN BS LAW & PRACTICE OF BANKING GUPTA SN BANKING LAW IN THEORY & PRACTICE SET OF 3 VOL TANNAN ML TANNANS BANKING LAW & PRACTICE IN INDIA NA LAWS OF CO OPERATIVE BANKING AGARWAL HC LEGAL ASPECTS OF BANKING OPERATIONS 21 MA0029 Banking operations NA INTERNATIONAL BANKING OPERATIONS NA CO OPERATIVE BANKING OPERATIONS 22 MA0030 Retail banking RAGHU PALAT RETAIL BANKING EVERYTHING YOU NEED TO KNOW TO WORK IN A BANK KATURI NAGESWAR RETAIL BANKING VOL 1 Retail Operation specialization 23 ML0001 Warehousing and supply chain management SUNIL CHOPRA SUPPLY CHAIN MANAGEMENT STRATEGY PLANNING & OPERATION DONALD J BOWERS SUPPLY CHAIN LOGISTICS MANAGEMENT DAVID N BURT WORLD CLASS SUPPLY MANAGEMENT THE KEY TO SUPPLY CHAIN MANAGEMENT W/CD RONALD H BALLOU BUSINESS LOGISTICS SUPPLY CHAIN MANAGEMENT W/CD 24 ML0002 Buying and merchandising ALONSO W BUYING CONCEPTS IN IT 25 ML0003 Store operation NARASIAH KLO STORE CATEGORY

26 ML0004 JAYANTHI.J STORES FOR ENTREPRENEURS Retail IT management Swapna management

Pradhan

Retailing Yoginder Singh Retail business management Jain PN Modern retail management James R. Ogden Interated Retail management Barry.Berman Retail Management-a Strategic Approach

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