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Debra Carroll 639-4633 15043Howe Ct., Omaha, NE 68144 [email protected] Objective To provide customer-focused front office assistance in a progressive medical fac ility Professional Experience * Bookkeeping, purchasing, and sales* Exceptional customer service* Personnel Ma nagement* Recruiting, hiring, and training* Public speaking, delivering presenta tions * Greeting customers, patients, employees, in a timely and courteous manne r, building on-going relationships* Excellent written and oral communication ski lls Work History Manager, Bistro Grill, Alegent Bergan, Omaha, NE 1/1/2008-present Responsibilities: On-going contact with customers, cooking and serving of food a nd helping patients with their dietary needs. Collect all monies and make change . Implement new sales ideas, Answer phone in a courteous manner. Direct visitors to appropriate locations within the building. Maintain confidentiality (HIPPA) and a positive attitude and professional appearance. Multi-task, utilizing timemanagement skills. Reconcile cash drawer, make deposits, and fill out appropriat e paper work. Barrista, Ritazaa Coffee Kiosk, Algent Bergan, Omaha, NE 4/3/2006-1/1/2008 Responsibilities: Customer service, including patients, physicians, employees, a nd the public. Answering phone in a timely and courteous manner. Filling of requ ested food and drink orders. Stocked supplies on a daily basis. Maintained posit ive attitude and professional appearance. Reconciled cash drawer, made deposits and filled out appropriate paper work. Catering Associate, Doctors Lounge, Alegent Bergan, Omaha, NE 4/3/ 2006-1/1/2008 Responsibilities: Constant contact with physicians. Took care of fully stocking kitchen with paper goods, hot meals, and beverages. Served and filled personal f ood requests and did required clean-up. Stylist & Sole Proprietor, I Salon, Omaha, NE 1973 to Present Responsibilities: One on one personal contact with clientele servicing all areas of hair and skincare. Retail buying and sales. Scheduling and re-scheduling of appointments utilizing time-management skills. Handling of money, bank deposits, bookkeeping, and client records. Built largest clientele base in short amount of time. Ass't Personnel Mgr., G-3 Enterprises, Omaha, NE 1989 to 1990 Responsibilities: Recruited, hired, and trained sales staff. Routinely handled c ustomer inquiries and complaints. Provided motivational support to sales staff. Acted as company representative in contract execution. Extensive experience in p hone work, sales calls, and sales presentations. Nurse Assistant, Healthcare Provider, Omaha, NE 1971 to 1972 Responsibilities: All associated care of patients and their families. Taking reg ular vitals, performing necessary treatments. Providing nutrition. Ambulatory an d post-mortem care. Filling out of reports and reporting to medical staff. Education Associate of Applied Science Degree, Health Information Management Systems speci alizing in Medical Office ManagementMetropolitan Community College Anticipated date of graduation: May of 2011 Recipient of GROW (Greater Resources for Omaha Women) scholarship award 2 008 Relevant Office Course Work * Developmental and Business Math* Bookkeeping* Microcomputer fundamentals* Offi ce and Health Management * Anatomy and Physiology* Coding and Billing Associate of Applied Science Degree in Fashion Merchandising, Metropolitan Com munity College, Elkhorn, NE May, 1991 GPA 3.7 Graduated with Honors Vice-President : Alpha-Eta Sigma Chapte r

References Joseph HeckAssistant Administrator of Clinics-Alegent HealthcareWork Phone 4 02-398-5929 Cell Phone 402-616-9801Karen Wirka RNAlegent Bergan MAC Office Work Phone 402-717-2222 ext.1Rita RockerTransformation Academy402-968-3250Su san JonesDirector, Staff Development Westside Community Schools402-390-2123

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