37 Honeybee Trace Clayton, N.C. 27520 Home 919 585-6139 Cellular 848 459-0459 [email protected]
SUSAN KING _____________________________________________________________ OBJECTIVE A change in a new career that provides growth and advancement SUMMARY Work: Twenty Nine years of increasing responsibilities in Customer Service Retail & N.Y. Police Department Education: Graduate of Penn Foster Education for medical administrative duties and certificates for computer skills. Volunteer: Red Cross administrative assistance and assisting the public EXPERIENCE: A.C. MOORE CRAFT STORE 8/2008 TO PRESENT SALES ASSOCIATE-CASHIER-PART TIME OPERATION OF THE REGISTAR, CUSTOMER SERVICE, ANSWERING PHONES AND ASSISTING CUST OMERS WITH PROJECTS , ASSIGNING THEM TO CLASSES AND HELP THEM WITH THEIR PURCHAS ES OR RETURNS. ALSO UNLOADING MERCHANDISE, SETTING UP DISPLAYS AND SIGNS FOR SAL E OF THE WEEK MACYS-DURHAM-SOUTHPOINT MALL 11/2007-12/2007 SALES ASSOCIATE-CASHIER-CHILDRENS & INTIMATE APPAREL OPERATED THE REGISTER, RECOVERED MERCHANDISE, CHECKED FITTING ROOMS, STRAIGHTENE D MERCHANDISE AND ASSISTED CUSTOMERS AT ALL TIMES N.Y.P.D. COMMUNICATIONS 911 SYSTEM BROOKLYN, NEW YORK 1979-to-2007 ADVANCED IN FOUR TITLES PRINCIPAL COORDINATOR LEVEL I & II 1999-2007 SUPERVISOR 1988-1999 911 OPERATOR & DISPATCHER 1979-1988 Multiple phone lines answered with the upmost care and efficiency. Managed, moni tored & evaluated personnel ensuring professionalism was followed at all times. Coordinated the deployment of personnel, attention to detail and kept organized data for personnel evaluations, absences and tardiness reports. Assumed responsi bilities of a Level III (Platoon Commander) when absence, whereas making final d ecisions of the operation of 911.
EDUCATION PENN FOSTER ONLINE COURSE-2008-2010 Graduate Medical coding & Administrative duties Wake Tech Community College-Online Course Medical Coding-certificate 2008 Basic Math-certificate 2008 MIDDLESEX COUNTY COLLEGE, CONTINUING EDUCATION, EDISON, NEW JERSEY CERTIFICATES Basic Computer skills, Excel 2000, Power Point 2000, Advanced Word 2000, Windows 98 and Lotus
PROFESSIONAL COURSE WORK POLICE ACADEMY, NEW YORK, NEW YORK Courses in Political Science & Law Hazard Material & Substance course survival Supervisory & Principal Coordinator course PROJECTS Screening of new employees A mentor for new promotion employees Evaluation Coordinator Monitoring Coordinator ST JOSEPH BY THE SEA HIGH SCHOOL, STATEN ISLAND, NEW YORK 1976 Majors: Art & Spanish Activities: Bowling club, Teachers Aide, Choir, Librarian Assistant & Prom Commi ttee VOLUNTEER RED CROSS- Assisting personnel with blood drives as a greeter and canteen worker . Administrative duties for the Red Cross Wake Med Crochet items for patients at the hospitals